# Page 5 | roommaster Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is roommaster the right Hospitality Property Management solution for you? Explore 129 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/13824/roomMaster/reviews --- roommaster 4.3 (129) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of roommaster ## Showing most helpful reviews Showing 101-125 of 129 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LH LYNDA H. ADMINISTRATION MANAGER Hospitality Used the software for: Less than 6 months ### "Welcome Anywhere" October 12, 2018 5.0 Welcome Anywhere is so user friendly, similar to Windows 10 so all users are familiar. Transition remarks as above. Very happy Pros It is so user friendly. Converting from Welcome One was made with ease and as we were given a training package to work on for 2 weeks previous we found the transition quite easy. Any problems that we had were quickly resolved by the customer rep. Cons You cannot limit user use as well as you could on Welcome One. This is a big dislike. Apart from that nothing really Review Source Response from Aspire Software Company March 10, 2026 Many thanks for your review Lynda, I'm so glad that your team find it easy to use and that our Customer Support team were responsive to your needs. Please keep your eyes out for some communications over the next couple of months as we have been busy building several enhancements to the systems and adding new features in. One of the enhancements will be the User levels. Again, many thanks for your review. DP Denia P. Hospitality Used the software for: ### "Superior Program and Excellent Value" September 9, 2014 5.0 Pros The program is extremely user-friendly. I have had the program for 15+ years. I've trained many staff members on it and have never had issues or complaints. The value for the maintenance contract that includes support and all upgrades is exceptional. There are very rarely problems; the very few times I've run into them, I've been able to get a response, even in the middle of the night. The add-on products have been verified and tested by Innquest. I have never had an issue with any other purchases from them. The company plays well with others; there have been many times over the years where I have had to have support from other companies work with them, and there has never been an issue. I wish this was the case for many other companies. So, all in all, the product and company do what they are supposed to do, and they are reliable. Cons Being on the West Coast, the non-emergency support hours end just a bit early for us, which is a very minor issue. Review Source Response from Aspire Software Company March 10, 2026 Thank you for taking the time to share your feedback and for being a long-time roommaster user. We're glad to hear that the platform has been reliable for your team and that our support has been helpful whenever needed. roommaster is now a modern, AI-powered, cloud-native PMS, and we continue evolving the platform while maintaining the reliability and support our customers expect. Thank you again for sharing your experience with roommaster. VB Vitaliy B. Office Manager Hospitality Used the software for: 2+ years ### "Good product" July 26, 2016 4.5 Pros Using Room Master for 15 years to manage short and long term accommodations. It has good functionality and its easy to use. Cons We are using only about 20% of all functionality, so it would be good to have "light" version of the product. Also would be nice to have cheaper pricing Review Source Response from Aspire Software Company March 10, 2026 Thank you for taking the time to share your review and for being a long-time roommaster user. We're glad to hear that the platform has been easy to use and continues to support your operations. We also appreciate your feedback regarding functionality and pricing. Suggestions like this help guide how we continue improving roommaster to better meet the needs of different types of properties. Thank you again for sharing your experience with roommaster. TG Tammy G. Revenue Development Manager Hospitality Used the software for: Less than 6 months ### "Migration for a small hotel at the end of the country" December 6, 2018 5.0 We have received excellent customer care within the migration process. When asking questions about the use of the system we have been treated in a respectful & professional manner especially by the support staff. Pros This software contains everything that we have been asking for & have required whilst using the old system it is quick & easy to use. It has features to streamline all areas of the buisness Cons There are a few changes that we require coming into use in January which will definitely help the use of the software. Review Source Response from Aspire Software Company December 14, 2018 Hi Tammy and thanks for your review. Five stars over four categories - we just couldn't ask for better. And a 10/10 likelihood to recommend! We're delighted that you are getting on so well with the cloud-based product. We knew you'd love it. Thanks for being a Welcome customer! Kind regards, John. JC Josh C. Used the software for: ### "Could do a lot better" April 1, 2017 3.0 I feel this software can do a lot better by making it a lot more hotel/user friendly. Comparing this to other software companies this is by far the most difficult software I have ever worked with. I also feel customer support majority of the time shrug you of with an excuse to why something went wrong. I do have a list of things that could make life a lot easier but I don't think I have enough characters. Review Source Response from Aspire Software Company March 10, 2026 Hi Josh, Thank you for taking the time to share your feedback. We understand your concerns and appreciate you outlining areas where you feel the system could better support hotel operations. Feedback like this is important to us and helps guide how we continue improving roommaster and the experience it provides for our customers. If you would like to share more details about the suggestions you mentioned, our team would be happy to review them with you. You can reach us anytime at support@roommaster.com JM Joana M. Reservation Consultant Hospitality Used the software for: 2+ years ### "Fast and Easy Service" February 22, 2018 4.0 Love it! It is easy to use, has all the features we need,not only manage our reservations, but to also manage the daily operations . Pros Very easy to access on any information you need to know with room Master system. Esp with guest charges, reservations, accounts etc Cons At times its slow in connection or responding to the request you need to know on getting information from guest profiles. Review Source Response from Aspire Software Company March 10, 2026 Thank you for sharing your feedback, Joana. We're glad to hear that roommaster helps your team easily access the information needed to manage reservations, guest accounts, and daily operations. We also appreciate your note about occasional slow response times, and feedback like this helps us continue improving the experience for hotel teams. Thank you again for taking the time to share your experience with roommaster. TW Tom W. Hospitality Used the software for: ### "Outstanding Hotel Management Software" August 24, 2014 5.0 Pros Innquest is constantly talking to their customers about their needs. They always keep up with trends and respond to customer requests. I also love being able to "cross-charge" from hotel to hotel. Guests in one hotel can go to the spa or restaurant at my other hotel and charge it back to their room. Cons I really like all aspects of it. I can say there isn't anything that I don't like about it. Review Source Response from Aspire Software Company March 10, 2026 Thank you for taking the time to share your feedback. We're glad to hear that roommaster has been supporting your operations and that features like cross-property charging have been valuable for your hotels. It’s great to know the platform is helping your team deliver a seamless guest experience across locations. roommaster is now a modern, AI-powered, cloud-native PMS, and we continue evolving the platform based on feedback from hotel teams like yours. Thank you again for sharing your experience with roommaster. RM Rebecca M. Used the software for: ### "Welcome Anywhere " February 21, 2017 4.0 I love the fact that we can use the system anywhere, hence the name!!!! It is very easy to use, (when you know how) as I have mentioned to everyone I have spoken, the fact that you can not copy a booking does make adding regular bookings timely. When ever we have a problem, we call support and always they have sorted it with easy. Review Source Response from Aspire Software Company March 10, 2026 Hi Rebecca, Thank you for taking the time to share your review. We're glad to hear that roommaster has been easy for you to use and that it helps you manage your operations efficiently. Our team is continually working to improve the platform, including enhancements to reporting and usability. Feedback from customers like you plays an important role in guiding these improvements. If you ever need assistance, our team is always available at support@roommaster.com Thank you again for your feedback. GS Gareth S. Shift Manager Hospitality Used the software for: Less than 6 months ### "Welcome Anywhere" April 7, 2017 4.0 I have enjoyed using Welcome Anywhere due to its simplicity. Everything has been easy for me to learn due to the Tutorial Videos provided. Improvements could be made when taking group bookings for multiple rooms with different occupancy's. The system has proven a tad slow when loading certain reports but has never had an issue loading them eventually. As I have never used any kind of booking system software Welcome has been great for learning. Pros Simplicity Cons Group bookings Review Source Response from Aspire Software Company March 10, 2026 Hi Gareth, Thank you for taking the time to share your feedback. We're glad to hear that you’ve found roommaster simple to use and that the tutorial resources have helped you get started. We also appreciate your comments regarding group bookings and report performance. Feedback like this helps us continue improving the platform and refining features to better support hotel teams. Thank you again for sharing your experience with roommaster. CW Charlotte W. Used the software for: ### "Good booking system" February 27, 2017 4.0 Have been using this system for 8 months or so, very quick and easy to use. I have been able to link it with my epode system as well which is great. Still a few minor bugs that are been fixed daily but overall well worth the money. Review Source Response from Aspire Software Company March 10, 2026 Hi Charlotte, Thank you for taking the time to share your review. We're glad to hear that roommaster has been quick and easy for your team to use and that the integration with your EPOS system has worked well. We also appreciate your note regarding minor issues, and feedback like this helps us continue improving the platform. Thank you again for sharing your experience with roommaster. CP Caroline P. CEO Hospitality Used the software for: Less than 6 months ### "Welcome anywhere impress and exceed expectations" April 4, 2017 5.0 we have only just started using you but the service has been excellent, rapid response to any queries, ease of technology- well done - keeps people in business ticking along Pros simplicity Cons nothing really good system Review Source Response from Aspire Software Company March 10, 2026 Hi Caroline, Thank you for taking the time to share your review. We're glad to hear that roommaster has been easy to use and that your team has had a positive experience so far. It’s great to know that the responsiveness of our support team has been helpful as you get started with the system. We appreciate you sharing your experience and are pleased that roommaster is supporting your operations. Thank you again for your feedback. MB Mike B. President Hospitality Used the software for: 2+ years ### "Pioneer in Haiti" May 22, 2016 5.0 Pros Affordable, Accurate data needed by all departments, G.M., and owners. Super Technical Support. Cons Do I have to write something here? Ok, Vendor? Curtis y, honesty, accuracy, and always there when needed. Review Source Response from Aspire Software Company March 10, 2026 Hi Mike, Thank you for taking the time to share your review. We're glad to hear that roommaster has been delivering the accuracy and reporting your team needs across different departments. It’s also great to know that our support team has been helpful whenever you’ve needed assistance. We appreciate your feedback and your continued trust in roommaster. TA Tony A. Owner Hospitality Used the software for: Less than 6 months ### "Functional & Easy To Use" October 13, 2016 4.0 You can teach your onsite staff to use this software to check in/out in 10 mins. Many features are locked unless you buy the more expensive versions, but it does the job for a 50 or less unit motel. It has a built in booking engine, but if you want to integrate with other booking engines from other OTAs, you'll need to spend another 1000 bucks. Review Source Response from Aspire Software Company March 10, 2026 Hi Tony, Thank you for taking the time to share your review. We're glad to hear that roommaster has been easy for your team to learn and that it helps support your daily operations. We also appreciate your feedback regarding features and integrations. Insights like this help guide improvements as we continue refining the platform to better support hotel teams. Thank you again for sharing your experience with roommaster. CS Craig S. Office Manager Hospitality Used the software for: 2+ years ### "Roommaster has been 90% great" May 19, 2016 4.5 Pros Their customer service is great and their software for the most part is easy to use. Cons The process of changing rates is very cumbersome. Also, reservations with a room move are very difficult. Review Source Response from Aspire Software Company March 10, 2026 Hi Craig, Thank you for taking the time to share your feedback. We're glad to hear that our support team has been helpful and that roommaster has been easy for your team to use overall. We also appreciate your comments regarding rate changes and reservation workflows. Feedback like this helps guide improvements as we continue refining the platform to better support hotel operations. Thank you again for sharing your experience with roommaster. VS Vicki S. Receptionist Used the software for: Less than 6 months ### "Shrine Receptionist" November 7, 2016 5.0 We were using a excel spread sheet for our daily 7 room retreat house. We need a better way of keeping Guest information instead of having to write or retype it. My purchasing the Room Master program we can do the job better. Pros We can keep up with our Guest information, helps with knowing when keys are return are still check out, allows us to send them a confirmation email, late arrivals, and most important helps keeps from double booking. Cons I would like to be able to email from the program. Review Source Response from Aspire Software Company March 10, 2026 Hi Vicki, Thank you for taking the time to share your review. We're glad to hear that roommaster has helped your team manage guest information more efficiently and reduce issues like double bookings. We also appreciate your suggestion about emailing directly from the system. Feedback like this helps guide improvements as we continue refining the platform. Thank you again for sharing your experience with roommaster. TG Teresa G. Hospitality Used the software for: ### "Exceptional Support Team" September 3, 2014 5.0 Pros When it comes to training new hires each season, it is a benefit to us that roomMaster is so user-friendly. This makes the training process not so daunting and overwhelming to the new staff. With the training environment, the staff can go in, play around with the system, and not worry about any errors occurring in the main system. Cons There are a few little things that I would like to see added to the product, but they are very minor. In City Ledger within the Company Master accounts, when in an account, the ability to double-click on an invoice number and have it take me to that guest folio would be helpful. Review Source Response from Aspire Software Company March 10, 2026 Hi Teresa, Thank you for taking the time to share your review. We're glad to hear that roommaster has been easy for your team to use and that it helps simplify training for new staff each season. roommaster is now a modern, AI-powered, cloud-native PMS, and we continue evolving the system to better support hotel teams and their daily operations. Thank you again for sharing your experience with roommaster. CC Christy C. Office Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "making reservations works well but the audit process is not user frien" September 19, 2016 2.5 Pros I like this software for the reservations, whether its a walkin reservation or reserving for a future date its quick to open and finding a ready empty room for the length of stay. extra features housekeeping logs worked good. Cons running the audit. the spreadsheets are not very friendly Review Source Response from Aspire Software Company March 10, 2026 Hi Christy, Thank you for taking the time to share your feedback. We're glad to hear that roommaster has been helpful for managing reservations and housekeeping logs at your property. We also appreciate your comments regarding the audit process and reporting. Feedback like this helps guide improvements as we continue refining the platform to better support hotel teams. Thank you again for sharing your experience with roommaster. MA Muntaser A. Hospitality Used the software for: ### "Excellent Product, features, interfaces and SUPPORT" November 26, 2014 5.0 Pros RM2000 has great features including reservations, group blocking, currency converter, iSQL and reporting. Interfacing to keylocks, PBX and OTAs automates many operations that one used to do manually! PThe premier edition I think is the edition to be chosen for its great features, including the ability to query RM dbase the way you want. It's simply great software! Cons I wish the support price of international customers be like that of the US. Today support is done through internet and VOIP. This is not something that we do not like, but we wish it happens. Review Source Response from Aspire Software Company March 10, 2026 Hi Muntasar, Thank you for taking the time to share your review. We're glad to hear that roommaster’s features, automation, and integrations have been valuable for your operations. We also appreciate your feedback regarding support for international customers. Insights like this are important as we continue improving how we support our global user community. Thank you again for sharing your experience with roommaster. AH Andrea H. Office Manager Hospitality Used the software for: 1-2 years ### "Very functionable" May 23, 2016 4.0 Pros Lots of analytics & reports for almost everything. You can do everything in detail and everything is customizable. Far from basic. Cons It is complex and hard to learn and teach. But once you learn the system you will love it. Review Source Response from Aspire Software Company March 10, 2026 Hi Andrea, Thank you for taking the time to share your feedback. We're glad to hear that the reporting and analytics capabilities within roommaster have been valuable for your team. We also appreciate your comments regarding the learning curve. Feedback like this helps guide improvements as we continue refining the platform to make it even easier for hotel teams to use. Thank you again for sharing your experience with roommaster. NP Nicola P. Used the software for: ### "User Friendly system" March 14, 2017 5.0 A great user friendly system with very patient customer service. The technical team - Noah in particular - walked me through step by step and I couldn't fault his patience and guidance. Review Source Response from Aspire Software Company March 10, 2026 Hi Nicola, Thank you for taking the time to share your review. We're glad to hear that you’ve found roommaster easy to use and that our support team was able to guide you through the system. It’s great to know the assistance you received made a positive difference during your experience. We appreciate you sharing your feedback. GK Georgie K. Used the software for: ### "Fantastic Support" February 21, 2017 5.0 We are a new property that opened in November and launched our bedrooms in January. Welcome offers a fantastic software that is very easy to use and set up. Support is there if i have any queries or want to make adjustments. Review Source Response from Aspire Software Company March 10, 2026 Hi Georgie, Thank you for taking the time to share your review. We're glad to hear that the setup process and functionality within roommaster were easy for your team to use. Our team works hard to make the platform intuitive for hotel teams, and we're always here to help if you need support. You can also access tutorial resources within the system at any time. Thank you again for your feedback. PL Pauline L. Used the software for: ### "Welcome Anywhere review" March 28, 2017 4.0 Very easy switch over to Welcome Anywhere and had lengthy phone call from welcome explaining all of the features and answering any queries from staff. Have found it easy to use and if any problems crop up , the support team guide us through over the phone. Review Source Response from Aspire Software Company March 10, 2026 Hi Pauline, Thank you for taking the time to share your review. We're glad to hear that the transition to roommaster was smooth and that your team found the system easy to get started with. It’s also great to know that our support team has been helpful in answering questions and guiding you when needed. We appreciate you sharing your experience with roommaster. MG Monique G. Used the software for: ### "Fantastic software" April 25, 2017 5.0 After using a few different packages over the years and none of them doing everything that is needed I have finally found one that know what the hotelier wants. Well done guys your doing a great job Review Source Response from Aspire Software Company March 10, 2026 Hi Monique, Thank you for taking the time to share your review. We're glad to hear that roommaster has been able to support your hotel’s needs and provide the functionality you were looking for. roommaster is now a modern, AI-powered, cloud-native PMS, built to help independent and group hotels manage operations more efficiently. We appreciate you sharing your experience with roommaster. PC Peggy C. Hospitality Used the software for: ### "Many Features and Great Customer Service" September 17, 2014 4.5 Pros The company is quite large in the number of hotels that they serve, but it is like dealing with a small company that is quite personal. The product is very easy to use and to teach to new employees. Cons I really do not have anything negative to say about this vendor. I have been quite pleased with the product overall. I suppose there are a few features that could be added or streamlined. Review Source Response from Aspire Software Company March 10, 2026 Hi Peggy, Thank you for taking the time to share your review. We're glad to hear that roommaster has been easy for your team to use and that our support team has been helpful throughout your experience. It’s great to know the platform has supported your operations and training for new staff. We also appreciate your feedback on potential improvements as we continue refining roommaster. Thank you again for sharing your experience. CH Connor H. worker Commercial Real Estate Used the software for: Less than 6 months ### "Property Management" November 2, 2016 5.0 This software is really nice because it shows your really nice graphs and chats showing what rooms are booked and when they checked in and when they need to be out. Pros Everything in one place all organized Cons None found Review Source Response from Aspire Software Company March 10, 2026 Hi Connor, Thank you for taking the time to share your review. We're glad to hear that roommaster has helped keep your operations organized and that having everything in one place has been valuable for your team. It’s great to know the reporting and visual insights into bookings and guest activity have been helpful as well. We appreciate you sharing your experience with roommaster. Talk to a Capterra advisor for free and get results within 15 minutes.