--- title: "Property Matrix Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Property Matrix Software - reviews, pricing plans, popular comparisons to other Property Management products and more." source_url: "https://www.capterra.com/p/138308/Property-Matrix/" page_type: "product" language: "en" --- # Property Matrix Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Property Matrix ## What is Property Matrix? Property Matrix is a comprehensive property management software designed to streamline operations, automate tasks, and boost profitability. Its flexible architecture allows customization to fit unique business needs, from tenant rent payments to pet policies. The software includes several features, such as an enterprise-class accounting module for managing numerous units and separating companies and properties for distinct bookkeeping. Its reporting capabilities offer custom reports for insights into tenant payments and income. The smart document management system combines cloud storage with signing and scanning, ensuring easy access to important documents. The communications hub centralizes tenant, vendor, and owner interactions. ## What is Property Matrix used for? [Property Management](https://www.capterra.com/rental-property-management-software/)[Property Management Accounting](https://www.capterra.com/property-management-accounting-software/)[Business Management](https://www.capterra.com/business-management-software/) Top alternative Featured Overall rating Based on 34 user reviews Reviews sentiment Positive 94% Neutral 6% Negative 0% Starting price $175 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Property Matrix?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.digitalwaybill.com&name=Property Matrix) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Property Matrix 4.6 (34) VS. [4.5 (2,232)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting Price $175 Flat Rate, Per Month Starting Price $62 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (34) Ease Of Use 4.3 (2,228) Value For Money 4.5 (31) Value For Money 4.4 (1,765) Customer Service 4.8 (33) Customer Service 4.4 (2,098) ## Property Matrix alternatives [4.8 (708)](https://www.capterra.com/p/211768/DoorLoop/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (602)](https://www.capterra.com/p/135182/ResMan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (635)](https://www.capterra.com/p/2732/Rent-Manager/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.9 (524)](https://www.capterra.com/p/166893/Innago/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/138308/Property-Matrix/alternatives/) ## FAQs about Property Matrix Overview ### Which roles and teams benefit most from Property Matrix? Property Matrix is most used by property managers, owners, and operations leaders who oversee leasing, rent collection, maintenance, and resident communication across properties. Administrative staff and accountants use it to streamline reporting, billing, and daily workflows, while community and marketing teams support occupancy goals, tenant outreach, and property performance tracking. Answer based on 30 reviews Overview ### What company size and specific industries is Property Matrix built for? Property Matrix is designed for property managers, real estate companies, rental agencies, and property management firms. It is best suited to organizations in the property and real estate sector that need software for managing rentals and related operations, from small teams to larger firms handling multiple properties. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Property Matrix? Property Matrix offers property management, accounting, and trust accounting, plus lease tracking, rent collection, and maintenance management. It also includes tenant and owner portals, billing and invoicing, document management, custom reports, role-based permissions, and mobile access for residential and commercial properties. Pricing ### How much does it cost and what fees or limitations are included? Property Matrix starts at $175 per month for the Starter plan, which includes 50 units and charges $1.75 for each extra unit. Standard costs $450 monthly for 250 units, Property Matrix Pro is $550, and Enterprise is $1,400 with 800 units and $1.60 per extra unit. Annual upfront billing is mentioned in reviews. Answer based on 5 reviews Integrations ### Which third-party tools and platforms does Property Matrix integrate with? Property Matrix integrates with Zapier, connecting to thousands of third-party apps through Zapier workflows. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Property Matrix offer? Property Matrix provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars can cover product topics for groups, and documentation and videos offer self-paced reference and walkthrough material. Answer based on 1 reviews Getting Started and Support ### What customer support options does Property Matrix offer, and how do users rate the experience? Property Matrix offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as prompt, helpful, and hands-on during onboarding, setup, and customization. Some reviewers report slower-than-expected responses across chat, email, and phone, plus occasional reliance on behind-the-scenes fixes for product issues. Answer based on 13 reviews Ease of use ### Is Property Matrix easy to use? Property Matrix feels easy to use for many property managers, especially for daily accounting, maintenance, and lease tracking. Small landlords and part-time managers often like the clear layout and quick tenant adoption, though some users say certain tools take time to find and the initial learning curve can be harder than expected. Answer based on 10 reviews ## Features AI summary Based on 4,664 Property Management reviews Not all Property Management software covers every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Rent Tracking** (**65%** of reviewers rated this feature as critical) - **Reservations Management** (**63%**) - **Online Payments** (**57%**) Property Matrix includes **Rent Tracking** and **Online Payments**, helping property teams monitor recurring charges and collect payments more efficiently. However, it does not include **Reservations Management**. Instead, the product offers **Transaction History** (**47%**), **Tenant Portal** (**49%**), and **Accounting** (**54%**), which give teams added visibility into financial activity, improve communication with tenants, and support day-to-day bookkeeping, allowing businesses to manage property operations with better control and accuracy. Rent Tracking 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Tracking previous payments, the next due payment and regularity in monthly rent collection from tenants Online Payments 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Accept and process online payment transactions Transaction History 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Tenant Portal 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff Accounting 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Owner Portal 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Portal for property owners to manage property listings, upload documents, track payments and generate reports Property Matrix 113 features ### All Features - 1099 Preparation: Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounts Payable: Track money owed to a company's creditors/suppliers - Accounts Receivable: Track outstanding invoices and the money owed from clients - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Bank Reconciliation: Compare and match accounting/financial records with corresponding bank statements - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Budget Tracking: Track actual spending to ensure it's in line with the planned budget - Budgeting/Forecasting: Create budgets based on historical data and future projections - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Chart of Accounts: A financial statement that lists a company's accounts and details the account type and balance - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commercial Properties: Designed to serve commercial properties - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Processing: Accept and process credit card transactions - Credit Check: Process to evaluate a person's creditworthiness and their ability to manage debt and make timely payments - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - For Property Managers: Used by property managers - For Residential: Specialized for organizations who focus on residential projects - General Ledger: Centralized accounting record which tracks all financial transactions - Guest Tracking: Monitoring & logging of information related to guests' activities, preferences & interactions within hotels, resorts, or events - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Income & Balance Sheet: A statement detailing the financial position of a business including assets, liabilities, and equity at a certain point in time - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Late Fee Calculation: Allows the calculation of fees for late rent payments - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lease Management: Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments - Lease Tracking: Monitor the process of lease agreements - Listing Management: Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Occupancy Management: Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room - Online Payments: Accept and process online payment transactions - Overdue Payments: Track payments that have not been paid by due date, leading to late fees, cash flow disruptions or penalties - Owner Portal: Portal for property owners to manage property listings, upload documents, track payments and generate reports - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Project Accounting: Manage and track financials on a project-to-project basis - Property Database: Centralized database to track details of properties (including lease, tenant, and owner information) - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Real-Time Data: Receive data and information in real time - Receipt Management: Upload, track, and submit receipts in a central database - Recurring Invoicing: Generate recurring invoices - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rent Collection: Collect payments from tenants via online or offline mode, create recurring schedules and send reminders - Rent Tracking: Tracking previous payments, the next due payment and regularity in monthly rent collection from tenants - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Residential Properties: For residential properties - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Tenant Management: Managing renters, rent payments, maintenance workflows & documents. - Tenant Portal: Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff - Tenant Screening: Evaluate the criminal, financial, and employment history of tenants - Tenant Tracking: Handle activities like room booking, rent processing, lease agreement management, and client communication - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - Trust Accounting: Manage bookkeeping for client trust accounts - Utility Billing: Measure, collect and manage the billing for utility usage including water, electricity, gas, sewage and more - Vacancy Management: Keep track of vacant properties - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Violation Tracking: Identify and flag system, guidelines, or branding violations/suspicious behavior by users, customers, vendors, or partners. - Virtual Tour: Realistic representation of a physical space or environment that helps users explore locations virtually - Website Management: Built-in website builder or integration with third-party site - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (32) 4.5 Based on 32 reviews ## Pricing Value for money 4.5 (31) [View pricing plan details](https://www.capterra.com/p/138308/Property-Matrix/pricing/) Starter $175.00 Flat Rate,Per Month It includes: - ACH - Automatic Actions - Check Scanning - Credit Card - Custom Fields - Custom Labels - Custom Reports - E-Signatures - Independent Set of Books - Mobile App - Multi Theme Support - Owner Statements - Properties Page - Sub Accounts - Transaction History - Users With Roles and Permissions Standard $450.00 Flat Rate,Per Month It includes: - ACH - Automatic Actions - Check Scanning - Credit Card - Custom Fields - Custom Labels - Custom Reports - E-Signatures - Independent Set of Books - Mobile App - Multi Theme Support - Owner Statements - Properties Page - Sub Accounts - Transaction History - Users With Roles and Permissions Property Matrix Pro $550.00 Flat Rate,Per Month It includes: - ACH - Automatic Actions - Budgets - CAM Charges - Check Scanning - Commercial Properties - Credit Card - Custom Fields - Custom Labels - Custom Reports - E-Signatures - Independent Set of Books - Mobile App - Multi Theme Support - Owner Statements - Properties Page - Sub Accounts - Transaction History - Users With Roles and Permissions Enterprise $1,400 Flat Rate,Per Month It includes: - ACH - Automatic Actions - Budgets - CAM Charges - Check Scanning - Commercial Properties - Credit Card - Custom Fields - Custom Labels - Custom Reports - E-Signatures - Independent Set of Books - Mobile App - Multi Theme Support - Owner Statements - Properties Page - Sub Accounts - Transaction History - Users With Roles and Permissions Value for money 4.5 (31) 4.5 Based on 31 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (33) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (33) 4.8 Based on 33 reviews ## User reviews Overall rating 4.6 Based on 34 reviews Filter by rating 5(22) 4(10) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent MM Mariia M. Management Transportation/Trucking/Railroad ### "My opinion " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 16, 2025 Pros Convenience while using . Never had any problems or issues with this app. Not sure about all available options since I tried not them all Cons Sometimes was difficult to find necessary tools but it was just couple times I guess, no more. Otherwise was good Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AT Amanda T. CEO Real Estate ### "Property Matrix is a reliable option for anyone in the market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2025 Really a wonderful experience with Property Maxtix. I absolutely love it. Pros I recently used Property Matrix for managing my rental properties, and I have to say, it made my life a lot easier. The interface is user-friendly, so I didn’t have to spend hours figuring things out. Cons I can honestly say I could not find any feature within this program I did not like Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JO josh O. sole proprietor Real Estate ### "you need it. it's the digital age" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 4, 2025 very good. definitely helps in today's day and age Pros that it's cloud based with signing and scanning tech Cons cost. seems high but it's integral for today's age Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Mark S. Property Manager Real Estate ### "Easiest Property Management Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2025 Everything’s worked great. And if anything comes up their customer support is very fast at responding. Pros Property matrix makes taking and logging rent extremely easy. Cons The interface and take some time to load. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reasons for choosing Property Matrix The cost was higher for appfolio. And the interface seemed difficult to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OA Othuke A. Digital Marketer Security and Investigations ### "Dependable Business and Process Managing App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 2, 2024 Pros The software has all the property managing capacity, and it saves on costs to improve the financial value. Cons The approach from the program is cost reliable and no functional challenge Switched from [Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/) [KidKare Accounting](https://www.capterra.com/p/10006285/KidKare-Accounting/) [SmartSwipe](https://www.capterra.com/p/160523/SmartSwipe/) [Account Ability](https://www.capterra.com/p/154484/Account-Ability/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PH Patti H. Realtor/Property Manager Real Estate ### "Property Matrix Software Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 7, 2020 I loved this software and would highly recommend it! Pros With any software, user friendly is a top priority! This one is very user friendly and fully customizable and has features that we needed, i.e. accounting, property management, maintenance and lease tracking. Cons I don't have anything negative to say about this software except the customer service could be better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH John H. Accountant Real Estate ### "Awesome Management Software - Best I Have Used Yet" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2019 We have seen a drastic amount of time reduced contacting tenants about payments as the system will generate an automatic text/email to alert them they need to pay their rent. Pros The onboarding was free and easy. The support staff is prompt and they take your suggestions and regularly integrate them into the software. Payment processing is free for incoming and outgoing ACHs which is unheard of (though they do take 5 business days). You can pay a fee to have them processed faster. This software has so many automation it cuts time sending statements, or emailing tenants. It has a great mobile app as well, you can run the entire system off a tablet or phone. Owner statements are a breeze and Cons There are a few issues I currently have, one being journal entries only allow for a general description of the entry so if I have something with accounts and I want to put a description on every line, that is not possible. Also in order to cut a check, a bill has to be generated, you can't just pick a GL account to put against the check (like QBs). I have mentioned these to the support team and they are doing what they can to implement these in future enhancements. You do pay for a full year upfront based on the number of properties but the cost of a year was still 1/4 of what we paid for our previous software. Switched from [ResMan](https://www.capterra.com/p/135182/ResMan/) ResMan was just not able to handle the single-family properties we managed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Brenda B. Property Manager Real Estate ### "Too slow" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 March 19, 2019 The maintenance app simply does not work. I cannot run a maintenance report, or, if I can, it is not easy to figure out how to do it. You must enter maintenance through the unit or it does not automatically update the information in the unit. I need this program to be more automated, as advertised. I cannot wait over an hour for a response to a question. I really just need it to work correctly. Pros The software is user friendly, however, not as friendly as you would think. It is difficult to learn but once you get it, you can navigate pretty easily Cons Customer service/tech support is very, very slow. It takes over an hour to respond even through their chat window. Chat windows should be instant. I have chatted, emailed and called and always waited over an hour for a response. The techs often have to go "behind the scenes" to fix things that should be easily working. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Operations Manager Consumer Services ### "Useful and Helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 11, 2018 Pros Easy to use and straightforward, not much extra clicking around. Cons Nothing that i have found yet but I will keep searching! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BP Bryan P. Land Acquisition Specialist ### "Best Property Management Software I've Used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 2, 2018 Pros I've tried multiple property management software products and by far this is the best one. I can pick 1 or 2 things that I really like from all of them, and this one had about 5! Cons It is still incomplete, however it is the best software I've had for property management since going into the business. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/138308/Property-Matrix/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Buildium vs Property Matrix](https://www.capterra.com/compare/47428-138308/Buildium-Property-Management-Software-vs-Property-Matrix)