# Property Matrix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Property Matrix the right Property Management solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/138308/Property-Matrix/reviews --- Property Matrix 4.6 (34) [View alternatives](https://www.capterra.com/p/138308/Property-Matrix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Property Matrix Ease of use 4.3 Customer Service 4.8 ## Pros and Cons in Reviews AT Amanda T CEOReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The interface is user-friendly, so I didn’t have to spend hours figuring things out.“ May 14, 2025 MM Mariia M ManagementTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: I used a free trial. “Sometimes was difficult to find necessary tools but it was just couple times I guess, no more.“ November 16, 2025 ## Showing most helpful reviews Showing 1-25 of 34 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use aE ana E. Office Assistant Real Estate Used the software for: Less than 6 months ### "Great Website" February 27, 2017 4.0 Overall, this website is easy to use and customer support always helps out when you need it right away. I mostly use the accounting tab the most, I think the only problem I have when using it is the slowness. From the start they told us to use Google Chrome because it will run faster and I've used it from the start, however it still goes slow. Not too slow but does effect my work speed at times. I depend on Property Matrix 50% of my day, so it would help me out better if the speed can be increased. That is the only complaint I would have using the system. Other than that, it has all the features that I need to succeed at my job. I would recommend this program to other property management companies. I like how not only one department can use this, but everyone here in the office and maintenance guys can use this website. Pros Every department can use it Cons The slow speed Review Source Response from Digital Waybill Courier Software February 27, 2017 Ana, thanks for your review and the kind words about our support team! We've been working on optimizing the overall speed of the system over the last couple of weeks and you should see substantial improvements as these changes are being rolled out this week! KD KIM D. OWNER Used the software for: 6-12 months ### "Customer support is excellent, we are finding shortcuts! " October 3, 2017 4.0 Pros The Customer Support,(is excellent, very nice and helpful! Cost of program is great value, Cons 1.) Reconciliation not easy, would like to make it more like Quickbooks (tells amount of expenses, and deposits). 2.) In regards to Work orders, you can click on date and they come up in order (good) but would also like to click on pacific vendor to see all the one vendor' work orders. 3.) Wish the system was single entry versus two as it would be faster. 4.) Would love a manual, we are writing note, making our own manual. Review Source BB Brenda B. Property Manager Real Estate Used the software for: I used a free trial ### "Too slow" March 19, 2019 3.0 The maintenance app simply does not work. I cannot run a maintenance report, or, if I can, it is not easy to figure out how to do it. You must enter maintenance through the unit or it does not automatically update the information in the unit. I need this program to be more automated, as advertised. I cannot wait over an hour for a response to a question. I really just need it to work correctly. Pros The software is user friendly, however, not as friendly as you would think. It is difficult to learn but once you get it, you can navigate pretty easily Cons Customer service/tech support is very, very slow. It takes over an hour to respond even through their chat window. Chat windows should be instant. I have chatted, emailed and called and always waited over an hour for a response. The techs often have to go "behind the scenes" to fix things that should be easily working. Review Source RR Rebecca R. Executive Administrator Real Estate Used the software for: 6-12 months ### "GREAT ASSISTANCE & COSTUMIZED TOOLS" January 25, 2017 5.0 We are a new business and started with Property Matrix only few months ago. It took a little bit to get used to the system and to upload all the information but we had a technician assist and help us throughout the whole process and still now he is our referent. Never felt left alone and all issues were always addressed. The reports & accounting tools can be costumize according to the company needs. Pros Costumer Service is great. Costumize reports. Cons Uploading information in the system process a little hard Review Source BT Brad T. Owner Real Estate Used the software for: 6-12 months ### "Amazing customer support" January 25, 2017 5.0 Support readily available to chat/email, held my hand through the entire process. Accounting functions are great, tenant tracking function is even better. Love how I can include pictures of the various units and buildings. Brought in an additional employee and she was able to catch up to speed in just a few days without prior experience. I've used Yardi, MRI, Appfolio, Jenark, Rent Manager and probably a few others that I can't even think of right now and Property Matrix is easily the most user-friendly option Review Source CC Cindee C. Property Administrator Real Estate Used the software for: Less than 6 months ### "Software has great features and flexibility. Customer support has been fantastic!" October 27, 2017 5.0 Good choice for our portfolio transition. Pros Basic functions are a good foundation. Flexible to a degree so can be slightly modified in most areas to better fit our needs. Ability to integrate documents (rental application, lease agreement, etc. ) and other software packages (credit screening software, banking, etc.) Cons Some basic functions seem to take more steps than necessary to accomplish the end result. Information is not always easily found, resulting in the need to reach out to support to locate. Review Source LN Lori N. Property Manager Real Estate Used the software for: 6-12 months ### "User-friendly software to manage my properties across the states!" March 20, 2015 5.0 Pros My business partner and I have ventured into purchasing rental properties in different states over the past couple of years. As owners of multiple properties in different states, we also act as the property managers for our properties. When selecting a property management/accounting system, we wished for a system and its organization to work with us in designing a flexible system which would accommodate our needs. We researched four different systems and selected Property Matrix, because the system is very user-friendly and works well as a property management, accounting and maintenance system. Cons We have no complaints about the software or the vendor so far! Review Source KH Kathy H. Resident Manager Real Estate Used the software for: Less than 6 months ### "Old dogs can learn new tricks" April 20, 2017 4.0 This program is easy to learn with practice, practice, practice. The Techs are always helpful and kind and do not mind answering questions. It also, has a help tab that gives great instructions. The only drawback is no written manual. Some people learn faster from reading about a procedure and then by doing it. Pros We were able to give them our forms and incorporate them into their program Cons No written manual. Review Source Response from Digital Waybill Courier Software May 4, 2017 Hey Kathy, thanks for the review! Our support team has developed a full library of help documents for you to read and better learn the system. They incorporate step by step instructions along with screenshots to guide you through. You can find them if you click on the ? on the top menu bar of the software :) PH Patti H. Realtor/Property Manager Real Estate Used the software for: Less than 6 months ### "Property Matrix Software Review" April 7, 2020 4.0 I loved this software and would highly recommend it! Pros With any software, user friendly is a top priority! This one is very user friendly and fully customizable and has features that we needed, i.e. accounting, property management, maintenance and lease tracking. Cons I don't have anything negative to say about this software except the customer service could be better. Review Source LF LISA F. Owner / Manager Real Estate Used the software for: 6-12 months ### "They made the transition from one system to property matrix manageable and exciting " November 28, 2017 5.0 Cut on time for daily jobs. Our owners benefit from it Pros It is easy to use , less steps, saves on office supplies (paper, checks ink). And the customer service is very prompt. Review Source JK Jen K. Property owner/manager Real Estate Used the software for: Less than 6 months ### "They set a new standard in customer service" January 19, 2018 5.0 Great product, smooth process, and the right people. I'm so glad Property Matrix exists! Pros If you have a question, a live person answers it quickly. They are available through the site, through email, and through phone calls. I think this is the best customer service experience I've ever had from anyone in 22 years of business. Cons There is a learning curve, however, I began managing properties at the same time that I hired Property Matrix. I had a lot to learn and they have been with me every step of the way. Review Source MS Mark S. Property Manager Real Estate Used the software for: 2+ years ### "Easiest Property Management Software " March 17, 2025 5.0 Everything’s worked great. And if anything comes up their customer support is very fast at responding. Pros Property matrix makes taking and logging rent extremely easy. Cons The interface and take some time to load. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Property Matrix The cost was higher for appfolio. And the interface seemed difficult to use. Review Source MM Mariia M. Management Transportation/Trucking/Railroad Used the software for: I used a free trial ### "My opinion " November 16, 2025 4.0 Pros Convenience while using . Never had any problems or issues with this app. Not sure about all available options since I tried not them all Cons Sometimes was difficult to find necessary tools but it was just couple times I guess, no more. Otherwise was good Review Source AT Amanda T. CEO Real Estate Used the software for: Less than 6 months ### "Property Matrix is a reliable option for anyone in the market" May 14, 2025 5.0 Really a wonderful experience with Property Maxtix. I absolutely love it. Pros I recently used Property Matrix for managing my rental properties, and I have to say, it made my life a lot easier. The interface is user-friendly, so I didn’t have to spend hours figuring things out. Cons I can honestly say I could not find any feature within this program I did not like Review Source jO josh O. sole proprietor Real Estate Used the software for: Less than 6 months ### "you need it. it's the digital age" April 4, 2025 4.0 very good. definitely helps in today's day and age Pros that it's cloud based with signing and scanning tech Cons cost. seems high but it's integral for today's age Review Source OA Othuke A. Digital Marketer Security and Investigations Used the software for: 1-2 years ### "Dependable Business and Process Managing App" May 2, 2024 5.0 Pros The software has all the property managing capacity, and it saves on costs to improve the financial value. Cons The approach from the program is cost reliable and no functional challenge Review Source JH John H. Accountant Real Estate Used the software for: 6-12 months ### "Awesome Management Software - Best I Have Used Yet" October 22, 2019 4.0 We have seen a drastic amount of time reduced contacting tenants about payments as the system will generate an automatic text/email to alert them they need to pay their rent. Pros The onboarding was free and easy. The support staff is prompt and they take your suggestions and regularly integrate them into the software. Payment processing is free for incoming and outgoing ACHs which is unheard of (though they do take 5 business days). You can pay a fee to have them processed faster. This software has so many automation it cuts time sending statements, or emailing tenants. It has a great mobile app as well, you can run the entire system off a tablet or phone. Owner statements are a breeze and Cons There are a few issues I currently have, one being journal entries only allow for a general description of the entry so if I have something with accounts and I want to put a description on every line, that is not possible. Also in order to cut a check, a bill has to be generated, you can't just pick a GL account to put against the check (like QBs). I have mentioned these to the support team and they are doing what they can to implement these in future enhancements. You do pay for a full year upfront based on the number of properties but the cost of a year was still 1/4 of what we paid for our previous software. Switched from [ResMan](https://www.capterra.com/p/135182/ResMan/) ResMan was just not able to handle the single-family properties we managed. Review Source SC Stephanie C. Real Estate Real Estate Used the software for: 6-12 months ### "Good for Residential Properties" December 21, 2017 3.0 Support staff is as helpful as possible, but the development team may be overwhelmed. Some things like flow of information from input to showing up on reports simply does not work, so there are several glitches which are confusing and concerning. The reports do look beautiful when they fully populate. Overall, a good choice for a small company dealing with residential property. Pros I like the layout of the property page and the ability to upload files and attach them to tenants. The navigation in that regard makes sense, and it allows for multiple companies to own different properties. Reports look nice. Cons Overall, it seems there is a lot that needs to be developed. The maintenance function for us has been unusable. The app does not work at all, so our maintenance staff has been unable to implement. The accounting features are not what we hoped for in regards to CAM functionality. As we have many commercial tenants, we were looking for a one- or two-click solution to bill triple net leases. While the developers have tried to customize this function for us, it has been several months without a real solution, which we were told would work upon purchasing the software. It was not as simple as promised to build a lease inside the program. Invoices are not easily customizable. The messaging feature has caused us miscommunication with our tenants and comes across unprofessional so we abandoned trying to use it. Messages will not bounce back if an incorrect address is used. The sender will not receive notification of any reply, you have to go in and check if the tenant has responded. Review Source VR Verified Reviewer Writing and Editing Used the software for: 6-12 months ### "Seamless Application With an Effectual Maintenance Feature" December 23, 2015 5.0 As a part time property manager, I had to search widely for a comprehensive but flexible and user friendly property management software to ease my work and reduce trips I make to properties I manage. After reviewing close to 20 of the top applications, I narrowed my focus down to 5 apps, before ultimately settling on Property Matrix largely due to their responsive support team, simple user interface, and excellently optimized accounting, marketing and maintenance features. Because of its systematically organized Maintenance feature, I’ve cut down on the trips I make to my properties by almost 75%. Firstly, instead of waiting for phone calls from tenants, all maintenance requests can be raised straight through the tenant’s portal. I immediately pick it up from there through the ‘Maintenance’ tab and edit a couple of details before using the ‘Choose Vendor’ option, which interestingly is linked to Property Matrix’s vendor app. This allows the vendors to proceed with the checks and repairs, change status of pending maintenance and issue invoices right through their portal. Eventually, I usually choose to either pay the invoices or pass the charges directly to the affected tenants, depending on the tenancy agreement. At the end of the day, all the parties involved are satisfied by the ease and convenience of the Maintenance feature. Thanks Property Matrix! Keep it up. Pros Comprehensive User Friendly Responsive and Friendly Customer Support Linked to a wide range of other extremely useful apps Cons None that I've experienced so far. Review Source DD Debbie D. Real Estate Used the software for: Less than 6 months ### "Powerful property management software at a reasonable price" December 15, 2015 5.0 As a sole proprietor of a property management company, I've found it difficult to stay on top of all my responsibilities outside the office. I was spending too much time at my desk entering data, answering email, and printing reports to properly manage my properties. Property Matrix software changed all that. The cloud-based program allows me to access data from any location and device. All my data is on one screen, so I'm always current on what's happening. I can view all building information, specific unit details, rental history and even add photos to the Properties Page. Pros Customization is critical in my business. I have multiple properties and owners, with each requiring different information. The Property Matrix software allows me to add the details I need so my owners (and tenants) can obtain the most current information possible. Cons I'm very pleased with the overall performance of this software. The only small critique I have is that the custom background themes are a little difficult to read. A few more choices would be nice other than white and blue. This is purely aesthetic and doesn't affect the performance of the software. Review Source VR Verified Reviewer Operations Manager Consumer Services Used the software for: 6-12 months ### "Useful and Helpful" October 11, 2018 5.0 Pros Easy to use and straightforward, not much extra clicking around. Cons Nothing that i have found yet but I will keep searching! Review Source KK Karin K. Operations Mgr Commercial Real Estate Used the software for: 1-2 years ### "EXCELLENT SUPPORT STAFF!" November 1, 2017 5.0 Good software for apartment management, great support. Pros The support is great. They will help you figure out how to use the software for your company's needs and help tailor reports and features. Cons Not as user intuitive as hoped, but the support staff makes up for that. We are still working on tweaking how we input information, as our company grows. Review Source PS Paul S. Maintenance Mgr Real Estate Used the software for: Less than 6 months ### "First 2 months" January 19, 2017 4.0 In general a manual would be helpful or a FAQ sheet - terms are different but we can work thru Maintenance portion seems to work very well and I'm looking forward to utilizing its full potential Pros flexibility of the program - willing to add changes Cons Terminology is confusing - No manual - Review Source Response from Digital Waybill Courier Software January 20, 2017 Paul, Thanks for the feedback! We¿re happy to hear that you had great things to say about our customer support and the flexibility. We are constantly working on improving our features and terminology. You can find our extensive searchable knowledge base at help.propertymatrix.com but feel free to call or chat with us anytime. ES Erica S. Property Management Assistant Real Estate Used the software for: Less than 6 months ### "So many features, and excellent customer support!" January 20, 2017 4.0 My company doesn't use Property Matrix nearly to its full capacity, but the features we use are perfect and intuitive, and our tenants have adopted the online platform quickly and easily. The technical support is fantastic- one on one coaching calls through learning the features, as well as a wonderful chat option that allows me to multitask and stay available via phone to my tenants. We love it! Pros The customer support chat is my FAVORITE, also the streamlined accounting features! Cons Sometimes new features can be a little confusing to figure out if you aren't walked through it. Review Source KP Kevin P. Asset Managment Real Estate Used the software for: Less than 6 months ### "Successful partnership..." October 26, 2017 5.0 Flexibility - Support - Pros Property Matrix is customized to our needs and the support team has been instrumental to our implementation\\success. Cons Reporting didn't include budgeting and property occupancy status features but Property Matrix committed to create both features to our specifications. Review Source Similar Products Featured ## Related categories [Real Estate Property Management](https://www.capterra.com/real-estate-property-management-software/)[Apartment Management Systems](https://www.capterra.com/apartment-management-software/)[Property Management](https://www.capterra.com/rental-property-management-software/)