Prologic First

mycloud PMS

4 / 5 11 reviews

Who Uses This Software?

mycloud PMS is designed to cater all type and size of properties from Bed & Breakfast, Inns, Guest Houses, resorts, motels, hotels, Boutique Hotel, Camps, Apartments, Chain Hotels and More.


Average Ratings

11 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Prologic First
  • www.mycloudhospitality.com/
  • Founded 1998
  • United Kingdom

About mycloud PMS

Stop fretting about the PMS you should choose for you hotel. mycloud PMS offers features that are comparable with traditional in-property systems while being much easier-to-use. It is interfaced with most online reservation channels to reduce manual effort and eliminate lost reservations. mycloud also embraces new-technologies like social media and mobile computing and offers unmatched reporting and analytics with enhanced security. It offers you future technology without the financial risk.


mycloud PMS Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

mycloud PMS Reviews Recently Reviewed!

User friendly and great support

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I used to use another software on site and got a problem with server. So I am looking for a cloud basis software. My Cloud Hospitality answers my all requirements. Moreover, support team really listens and fulfills all questions and requirements. Their software is user friendly. Thanks

Vendor Response

by Prologic First on November 15, 2017

Hello Kannika, Thank you for your wonderful feedback. We are glad you find our solutions easy and effective for your property. Our support team is delighted regarding the positive vibes received from customers like you. Thanks & Regards, Team mycloud

To much complicated

Oct 19, 2017
3/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Pros: The service staff is helpful but nothing yet connected to channels etc
I m still waiting for them to connect to use it properly

Cons: The complexity
To much option to many work has to be done but suppose to reduce my manual work that's why I purchased

Overall: Only booking engine as of now

Vendor Response

by Prologic First on October 25, 2017

Ms.Jacqueline, Thank you for your feedback, I understand you have had issues with Channel Manager. We take some time to enable channel manager ( timeline is always communicated before sign up) as it is a partner product and also channels take a while to enable xml and connect channel manager to extranets, unfortunately this is something we cannot push. As far as our PMS is concerned we make sure your property is live within hours. I did notice a low ease to use rating and am not sure which option you found complicated, any feedback you provide to our support desk will be considered. Yes we agree system has too many features and at sometimes small properties can find that bit daunting. We hope to make your experience better and am sure with your feedback and our regular updates we will change your opinion on ease of use.

General Manager

Feb 08, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The system very practical for our hotels, control of room inventory. we have satisfied with Mycloud hospitality system.

Vendor Response

by Prologic First on October 25, 2017

Thank you Rattichai. We appreciate your feedback and this support helps us to strive and perform better, build a more advanced platform.

Very Pleased with Mycloud!

Feb 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use, clean and simple.

Cons: could use more features like closed to arrival or departure and cut off days.

Overall: First and foremost the customer service is awesome. they are all so nice and very helpful. they strive hard to answer the questions in a timely manner. sometimes there is a whole team working on my issue so its done faster. The program itself is simple and really easy to understand (once you have done it a couple times). It has saved me loads of time as i am able to load items all at once instead of one at a time. Its very fast and syncs within seconds for real time availability.
The emails sent by the channel manager are spot on and very quickly sent from actual booking time to email transmission. this helps in keeping my real time availability up to date. I manage/maintain 8 properties on this channel manager and its a breeze. Admin is a piece of cake as well, i also love that you can add as many users as you want, customize their capabilities and send notifications to as many emails as you want as well. All in all the program is wonderful and so affordable. Its perfect for a big corporation or the smallest of properties. A++ in my book.

Vendor Response

by Prologic First on October 25, 2017

Thank you Trisha, we appreciate your support and we value your feedback.

Good solution

Jan 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been using this software for last 2 years and found it very easy to use and an integrated system that manage all hotel operations, channel management very smoothly.. Happy to choose Mycloud for it being stable, trouble free, and good customer support.

Vendor Response

by Prologic First on October 25, 2017

Thank you Pavithra We appreciate your comments and feedback.

clive bila

Sep 20, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: marketing ,branding, website development.

Cons: to least namakgale tourism inf centre & tour operator

Overall: my experience is to make research to companies that assist most tourism business that help get more bookings for accommodation and other travel arregement

Recommendations to other buyers: soft is the most marketing tools for tourism small businesses.

Vendor Response

by Prologic First on October 25, 2017

Thank you Clive

The WORST property management system I've seen in my 20+ year carrer

Apr 15, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: We recently took over an Independent Hotel that used MyCloud. I enter every situation with an open mind, trying to find the good in just about everything. I simply can NOT say anything good about this system. I only gave each area a 1 star review because I had to. There's NO stars for this in my book!

As we all know customer support for ANY Property Management System is essential!!!! MyCloud provides you with a chat window option ONLY! Which sounds wonderful except, we've waited 48 hours in some instances to receive a response. This simply doesn't work when you're trying to run a hotel, check a guest in and encounter a problem. How anyone could operate a functioning hotel like this is beyond me!

My next major issue is the fact that they have NO training manuals, no "how to" manuals and continuously point you to "on-line videos". They have sent an "FAQ" which again tells you nothing about loading rates, changing user's authority etc. It's fine for how to check someone in or check someone out but anything more than that and you are sent to Youtube to search for a video which does NOT pop up when you search for "My Cloud Rate Loading" or any variation of that.

There are SO many other, better systems out there in the same price point or slightly higher. Keep in mind, you get what you pay for!! If you want something that's cheap, with no frills and terrible support, this is a GREAT system. If you're looking for a PMS that is user friendly, has support that will help you when you need it then you will certainly have to look for another PMS.

Vendor Response

by Prologic First on June 20, 2016

Hello Nick, I am really sorry about the support issue, you are absolutely right: it shouldn¿t take this long to respond, and I completely understand how frustrated you are. I¿d be frustrated too. Nick, I have looked into your complaint and realised that the property owner did not issue us instructions authorizing access for new management, so all chat operators treat such queries as general queries, but if operator realises that he has missed a request and that has come in from a subscribed user, (identified from email) support ticket is raised and our support team will reach out to authorised hotel user. I did go through call logs and I believe, my team member Kevin did reach out to Ms.Lyla and front desk staff at same time. Apart from chat services, our subscribed users also have access to dedicated phone support, usually system admin of hotel has this access, in this case Ms.Lyla. Product manuals are available to all subscribed users and a copy was given to Ms.Gayle Woodruff.

Try it to know it

Feb 19, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Mycloud is a one stop shop for hotels that are looking for 1. user friendly program 2. easy switch from existing platform 3. Fully integrated from PMS - CM from POS - HK to ENG.

With an online chat feature, you always have someone who will respond; supported by a management team who ensures client satisfaction. Four stars because I believe there is always room to improve and being consistent is paramount.

Try it to know it.

Vendor Response

by Prologic First on October 25, 2017

Thank you Moses We are really happy to have you as a client and be associated with your prestigious, award wining property.

mycloud PMS

Feb 16, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: i want to try.because i want a good management on my hotel.

happy to the user - great solution for the new generation ahead

Jan 28, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: great solution and great management tool

ROI

Jan 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Switching to My Cloud PMS not only improved our ROI but also helped us exceed our revenue projection within the first three months of use.