Who Uses This Software?

Inspections of all types, including fleets, home, commercial, energy, safety, asset and others. Companies that have complex business needs for field data collection.


Average Ratings

10 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month/user
  • Pricing Details
    Price Discounts Start at 50+ Users
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Merge Mobile
  • www.fastfieldforms.com/
  • Founded 2010
  • United States

About FastField

Eliminate the need for paper, reduces manual input errors and empowers your organization with a complete mobile form solution.


FastField Features

  • Approval Process Control
  • Archiving & Retention
  • Collaboration
  • Document Indexing
  • Drag & Drop
  • Full Text Search
  • Remote Document Access
  • Rules-Based Workflow
  • Text Editing
  • Version Control
  • Appointment Management
  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Photos In Reports
  • Print on Site
  • Report Templates
  • Speech Recognition
  • Subcontractor Management
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video

FastField Reviews Recently Reviewed!


An excellent solution which has been backup up with first-class support.

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Fastfield was the only solution which offered all the features we needed and this has been backed up with excellent customer support. One initial feature needed was to keep the data inside Europe Azure servers or even better the UK. After discussing this our requirement was met which was superb and allowed us to move forward quickly. The Admin Interface is easy to use with basic knowledge. Many new features have been added over the time we have been using Fastfield but it has also been very useful to be able to have input to possible future developments/features via the Trello site.

Fastfield has been very robust with regards to workflow and reporting. Customer representative has been superb regarding technical support when we were setting up and for ongoing customer service.

Good features for simple and more complex forms.

Reliable web interface and app.

Great Support

The ability to white label has been very useful

Cons: Overall everything is great however the only possible cons have been the time difference (UK / US) which has led to a slightly delayed response when contacting from the UK, however, my queries and questions have always been answered as soon as they are online so, to be honest, it has never caused an issue.



It would be useful to get email updates when new features are released so we know exactly what has been updated.

The Data Dashboard (reporting) I find a little clunky and so far I have used PowerBI for any visual reporting via an Excel export. From what I can gather the reporting dashboards will soon be updated so hopefully, this will resolve this issue.

Overall: Simple, reliable and robust software which is very customisable to deliver complex reporting

Possibly a good solution for small companies and basic use cases. Still working out a lot of kinks that will affect mid-sized companies and enterprises.

Oct 30, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Easy to configure (does not require someone highly technical)

Feature set is expanding

Company has a desire to improve product

Cons: Poor handling of large lists / data

No phone support, email response usually 1-12 hours (which can be very frustrating if issue is misunderstood)

Has struggled to resolve critical bugs

No list connectors (Google Sheets, SQL Server, etc)

Data portal is buggy (search function will freeze your browser)

Overall: My "Likelihood to Recommend" rating applies to only companies with similar requirements as our company. This would likely be higher for companies with different requirements. The company is working to improve in areas that need to be addressed. Will make appropriate updates to review as warranted.

Recommendations to other buyers: I would caution against moving forward with deep integration into company systems before thoroughly testing the product.

Vendor Response

by Merge Mobile on November 06, 2017

Hello,

Thank you for your feedback. We'd be happy to work with you directly to configure/troubleshoot your form. Please contact us through our support channel and we can arrange a call with you. With thousands of happy customers, we're confident we can help resolve your issue.

Thank You,
FastField Support

Capterra-loader

A fast and flexible mobile forms app that can solve a wide variety of needs

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The mobile app is really fast and easy for 'non technical' people out in the field to use. The speed and ease of use was key to its success because it had to be 10x better than the previous paper system that people were accustomed to. The fact that it worked so well made it an easy sell to the team.

Creating the forms, calculations and email notifications was super easy. It was also simple to integrate with Zapier and push data to back office systems (this was an essential for us). We had the first end-to-end prototype running in less than an hour.

The user access model is also well thought out, making it easy to give users access to the forms they need.

Being able to add advanced form fields like signature, barcodes and images is a huge bonus it feels like FastField will be able to support a wide range of requirements as our needs evolve over time.

Cons: Getting the right form field value output into the email notifications is ok but a bit limited more functionality here would be great.

Some of the more advanced features will take quite some time to get my head round. It seems powerful, but sometimes the documentation is not that clear on how to connect everything together especially with the Scores and Filter Keys.

Overall: Huge time and cost savings every month. Greater accuracy by replacing the previous paper based system.

Capterra-loader

Phenomenal! Profitable! Business Expanding! On Point!

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to rapidly, accurately gather large quantities of information in the field and disseminate the information into my current management information systems. It is incredibly intuitive! Once you use the program your biggest problem will be focusing on just your current project and not thinking in tangents of all the other situations where fastfield could be used to organize data!

Cons: When Fastfield was first brought to my attention, they were not marketing their program to its full potential. So it took a while for me to get approval to implement. They have since become more public.

Capterra-loader

Excellent solution to change process in eliminating spreadsheets and .pdf forms

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use is great for a non-IT indivudal. It is easy to build forms and get things implemented at a user level.

Cons: There are lots of new features added and it can be difficult staying on top of all the neat add-ons. I appreciate all the new features, but communication on what is new and the intended use would be nice.

We had an excellent integration of the solution within our team.

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The app is very user friendly and easy to deploy. The management portal is easy to work with and very intuitive.

Cons: A few limitations around securities. However not hindering in the overall process and requirement.

FastField is amazing!

Sep 12, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I truly love using FastField. It took me less than an hour to get everything set up and test it out. We set up a form for our service techs to fill out and submit to me. It easily allows me to review their documents and/or notes and add any information I need. It is quick and easy. Even if you are not familiar with apps or completing forms via phone or ipad, you can easily complete this one!

Cons: There was honestly nothing that I have ran in to that I did not like about Fastfield. Maybe after we have used it longer, we can come up with suggestions; but, at this time, we love it!

Overall: We are using FastField to have our service technicians complete all of their forms for each site visit. It is much easier than carrying paper packets around that get water and/or oil all over them. It is quick and easy to submit, review, and publish!

Push operations forward at speed of light!

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It's intuitive, cost effective and can be applied to so many projects! The customer service team are fast to respond and feels like they are right next door to you. I am by far no IT but was able to get everything goign with the help and patience of the FF team.

Cons: No translation into french :) that's about all the cons i could find. It could become a bit expensive if you have a large number of employees using the app,m.

Have been using the application for two years and enjoy the benefits and features available.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that the application is constantly evolving and the developers listen to users and implement changes based on needs and desires of their users.

Cons: What I like least about the experience is the compatibility between my own company and Fast Field. Fast Field is so far ahead technologically speaking that we have challenges keeping up. For example, we are still using Internet Explorer 11 which is no longer supported by Microsoft. This provides some challenges for us that are not attributed to Fast Field at all. We are addressing this challenge by installing a different browser soon.

Overall: Tracking jobs and creating invoices.

This software has the full feature set (plus some more expensive platforms don't) for a great price

May 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The feature set for the price is not comparable to another platform. Every other app that has half of the features is almost, and sometimes more, double the cost.

Cons: A couple features could be added but I believe they will in time. That being said, those features will simply be bonuses on top of the already great product.

Overall: The ability to go paperless for our service department