Viewpoint

ProContractor by Viewpoint

3.5 / 5 138 reviews

Who Uses This Software?

ProContractor helps general contractors, heavy/highway contractors, specialty/sub-contractors, and residential builders.


Average Ratings

138 Reviews
  • 3.5 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Viewpoint
  • viewpoint.com/
  • Founded 1975
  • United States

About ProContractor by Viewpoint

Improve visibility and profitability across your construction business with ProContractor by Viewpoint, the industry's only all-in-one Cloud or on-premise software solution for estimating, project management & accounting. Manage the entire project lifecycle from bid to cash in a single solution to collaborate easily and make decisions with confidence. Built to be flexible and scalable, ProContractor allows you to build your complete solution one application at a time, including mobile.


ProContractor by Viewpoint Features

  • Accounts Payable
  • Accounts Receivable
  • Billing & Invoicing
  • Budgeting & Forecasting
  • Cash Management
  • Construction Breakdowns
  • General Ledger
  • Job Costing
  • Overrun Projections
  • Payroll Management
  • Purchase Order Management
  • Quotes / Estimates

ProContractor by Viewpoint Reviews Recently Reviewed!


Attempting to implement this software was the worst six months of my life.

Mar 20, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Don't waste your money or time. This software is too cumbersome for users. The accounting records and reports are unreliable.

Pros: There is nothing to like about this software. The whole implementation process was a clumsily mess.

Cons: Everything you need to do with the software takes twice as long to accomplish compared with the older Maxwell software package. Reports are terrible and talk about killing trees, this software wastes more paper than I've ever seen. The implementation support is awful. My predecessor botched the first attempt at installation with purchased help from Viewpoint. When she could not get it working correctly she was fired. The company I was working for (yes, I'm gone too) was assigned another implementation specialist. She took off a third of the way through trying to implement a company again. Her suggestion was to split a rental company into 14 different companies. When she returned from a trip Viewpoint terminated her employment for some unknown reason. They said another implementation specialist would be contacting us but no one did. The owner of my company hired her on a consulting basis. As for year-end approached, she came to our office and manipulated the books to the point where any accountant would no longer be able to rely on the information in the accounting records. When I became convinced the software was a waste of time and money, the implementation consultant claimed I was not competent in accounting. When I confronted her about accounts not being reconciled and incorrect information being sent for tax preparation she told me I was in trouble. She, without any sort of accounting degree knows better than a CPA. Go figure.. I guess the only ones who can work with Viewpoint products are former Viewpoint employees. I come to the conclusion that the software was written by programmers without knowledge of Generally Accepted Accounting Principles. To the best of my knowledge the company is now a year into implementing ProContractor software, has turned over the accountant twice, has spent thousands of dollars, and the implementation has not been completed. This whole process has dragged the company down financially. No one who works with the software likes it.

Great All in One System for those upgrading from QuickBooks

Nov 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: We are a specialty subcontractor with seven entities doing approximately $50M/revenue, have been growing double digits since ProContractor installation and have been ProContractor users for approximately 3.5 years.

Pros: ProContractor is a great all in one integrated system, housing all needs of our business, from estimating and project management through HR (not enrollment) and accounting. All modules are communicating mostly seamlessly and it handles our many intercompany transactions without issue. In addition, for someone who was new to the construction industry as an accounting professional when I started using ProContractor, I found it incredibly user friendly and easy to navigate!

Cons: As someone who is not extremely IT savvy, my biggest complaint is the out of the box reporting capabilities. Because of the module design, often you can't combine multiple attributes of two different modules into one report, instead you download the information and work with it in Excel. In addition, project management reporting is lacking, especially from a budget to actual perspective, despite all of the necessary information being there (this is from an accounting perspective, but I don't often hear that from our project managers). Also, the journal entry process is extremely cumbersome - I don't understand why they can't just design an Excel upload template. Finally, from a customer service perspective, I typically find them to be very responsive; however, for tougher questions or training needs, it is difficult to get them to dedicate time to you or follow-up unless you are persistent (i.e. they always want to try to knock it all out in a one hour phone call). Having said that though, some of our issues are self driven in that we skimped on a few attributes of original adoption/integration in order to save a few dollars.

Accounting Is So Unforgiving

May 19, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Value for Money

Comments: I am extremely unhappy with our accounting trainer. She kept saying that we could or could not do something in ProContractor and nearly every time we found out that the things she said we could do or could have done, in fact, couldn't be done. And the things she said we could NOT do is, in fact, allowed. For example, she told me and another lady in the office that the daily diaries could not be transferred over to the payroll side (that was a big selling point). When I told my boss what she said, he asked our estimating trainer and the estimating trainer said that yes, it could be done and showed the steps on how to do it. After that I tested it and yes, it can be done. There are other things, but you get my point. She also had me set up the payroll cost accounts a certain way and once we went live our comptroller found issues and she went to look at the payroll cost accounts and said that SOMEONE set them up wrong, she would never have set it up like that. When infact she had set them up, I just followed her instructions.

Pros: Estimating module of this seems cool. There are a few un-necessary steps to transfer an estimate over to the accounting side, but I'm getting the hang of it. I guess I would like the part where the guys do their daily diaries via PC mobile IF I could get that to work. You can modify reports yourself, but the program you use is very picky. If you need to change one item, it's easy enough, but any major changes you will get error after error. It took me 5 solid days to modify a check; however, it took them 3 months to even get around to me.

Cons: ACCOUNTING MODULE is a definite CON! 6 months training, very unforgiving- if you make a SIMPLE mistake it isn't an easy fix, they promised the world but in the end couldn't deliver, our accounting trainer messed us up more than she helped, PC Mobile doesn't work. Modifying reports is a hassle. SO many steps to enter a simple invoice- triple the steps than our previous system. The reports are awful! It's good that you can export them to excel, but they total everything like three times and it's difficult to sort the reports in a simple way. There are a million reports and most of them will never be used because they are useless; however, you can't get them out of your ALL tasks menu. So you have to find the one report in a million that you will use and save it to shortcuts. They didn't have a way to set up SC Contingency, our trainer was supposed to work on that- several weeks go by and she ends up having us set it up as a Fringe Benefit because she couldn't or didn't get the developers on board to fix that. I know we aren't the only Company in SC that has this program. The paid time off was a complicated mess for a company that just has a set rate for employees per year (not accrued). There are other issues but they aren't popping out in my head right now. I wish I had put a stop to this in the very beginning.

Come to the Event

Oct 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: The day I started @ Cal Coast was the day they went live with the software migration from American Contractor to ProContractor. The software is user friendly enough that I was able to navigate it fairly easy and my biggest challenge was learning how to process tasks the Cal Coast way rather than having to figure out a complicated software. However, the experience for the rest of the users in my office that had worked on AC for the last few years was rather different. Their experience was comparative between AC and PCMX and they experienced more frustration that I did. However, my overall experience remains positive with some constructive feedback for improvements in the future. This conference has highlighted several areas where I am doing things the "long way" when there are shorter and better ways to get done. It would be great to have a section somewhere that highlights neat little tricks and short cuts to get some of the simple tasks completed. For example, for six months we have been trying to figure out how to make our widgets in those cute little boxes on the dashboard. well we just paid the fee to come to this conference to have someone simply show us to click and drag to the end of the screen to organize our widgets. We were pleased, but it would have been nice to have seen a 2 min tutorial (like they do on YouTube) to show us how to do that.

Pros: I like the logic of the product. I feel that if you know what it is you want to do, that if you look hard enough, you will find a way to do it. I like that the categories are fairly organized and easy to follow. I like that I can create almost all my billing forms from the platform and that I can have multiple tabs of the same function open to work on multiple tasks.

Cons: I would like the lien management process to be more integrated with the invoicing process. I would like to be able to build my customers billing applications into their customer profile so it can be auto filled through the system. I currently have to process them in separate software (excel, word, or pdf). I would like to have a list of all the shortcut keys so I can avoid using my mouse for faster processing. I would like feedback on suggestions I've submitted for voting. I would also like that voting platform changed as I think the idea I have has value, but it gets lost in the feed and so people don't see it or don't even know about that function in support.

Recommendations to other buyers: Come to the yearly event. My controller came last year and I came this year. While there are vast improvements that they can make for Procontractor support throughout the event, I have had so many of my little issues and annoyances answered just by being here. Some of them are going to save us a significant amount of costs when we implement them and some of them we are just excited about because we learned to do something faster and more efficiently. The networking experience was also great and we found people right in our backyard (our own customers) that were going through the migration during the same time we were and we could have been a support to each other this whole time. Come to the event.

Not recommended because of accounting feature deficiencies.

Jul 31, 2016
2/5
Overall
1 / 5
Ease of Use
1.5 / 5
Features & Functionality
2.5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Since we migrated from American Contractor in October 2013, the technical support staff has, with maybe one or two exceptions, been very eager to help resolve problems that we have run into, and there have been many. The employee assigned to our transition (I've forgotten his title) was very helpful and, I believe, did the most he could do to try to help our frustrating position but in the final was limited by the mysterious and aloof Development Department.

Cons: Whoa, get ready! Unfortunately, their Development (programming) staff has very unresponsive to our needs. We paid for the transition of data from AC to PC and they loused up a couple of major datasets (Contacts, Equipment) and refused to fix it, leaving the two modules virtually useless to us. They did offer to correct it for a reduced hourly billing rate but after what we had already spent for the software, I rejected that plan as unfair. Because of these and other problems, I had to work seven days a week, 8-10 hours a day for over six months just to get the program somewhat working and finally get some time off. Much of what was promised us has still never happened and some basic tasks and reports have still not been implemented. (i.e. deposit slip, drill-down reports) I've also found that as I have gotten more used to PC's idiosyncrasies, I have gotten faster at data entry which has had the unfortunate effect of locking up the system. So I've had to actually slow down and wait for PC to catch up. I was hopeful a while back when Viewpoint started an online "Suggestion Box" for users to request changes, fixes, and new features. I've submitted over 50 of the hundreds that have been entered and there are very few of them (even those with many "votes") that have been included in subsequent releases. One complaint I hear from other users (with which I agree thoroughly) is that improvements, fixes etc in each release have been aimed primarily at the Estimating and Mobile modules, neither of which do we use. Accounting, for the most part, is treated like the proverbial "step-child" even though is is that work that keeps the reporting data correct and up to date.

Recommendations to other buyers: Because of the lack of response to our needs, I cannot recommend Viewpoint's ProContractor software. If you still want to look into this product, beware of sales. They were all very nice people, but they were, of course, trying to sell the product so take their promises with a grain of salt. If at all possible, get access to Viewpoints "Suggestion Box" for ProContractor and just take a look through the suggestions to see if any of them are what you want to already exist in the program.

Highly potent if you understand the value proposition

Sep 22, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: First, it should be noted that ProContractor is an entity owned and maintained by Viewpoint Construction Software. If anything, my experience has improved since VCS' acquisition of Maxwell Systems. ProContractor does a magnificent job for medium-sized contractors who require some costing rigor in addition to an integrated software package (i.e., including accounting, project management, and estimation in one piece). However, despite the seductiveness of the product's marketing, a considerable amount of thought needs to be invested in determining, analyzing, and comparing your present internal processes from estimation to project closeout with what ProContractor offers. In other words, do not let the marketing materials do the thinking on such a crucial decision for you. ProContractor was designed with industry best practices regarding workflow as well as internal controls in mind, not necessarily simplicity (as with QuickBooks). Many complaints pertinent to supposed extraneous steps actually tie back to how the software, through an impressive yet simple permissions infrastructure, can control who (for example, in accounts payable) enters invoices, approves them, selects them for payment, prints (i.e., has access to) the checks, and posts the transactions. Shortcuts are inexpensive until you realize how expensive fraud and lost trust can become.

Cons: I do not dislike this software or the vendor, but this is an excellent opportunity to address points made by others who are dissatisfied with the product, for their disappointment deserves attention from even the most satisfied customer. When my firm adopted ProContractor and dumped QuickBooks Enterprise three years ago (just prior to my hiring, actually), we chose something that was decidedly less impressive upon implementation than presented to the directors during a trade show in Las Vegas. No thought had been given as to how our processes would align with ProContractor's intuition of proper workflow, because we were primarily concerned about fully integrating the firm's processes and procedures within the software ecosystem. We went live in three months flat after intense scrutiny of our costing, project management, and estimation procedures, humbling ourselves along the way through reconciling what we thought we knew with ProContractor's processes architecture and internal controls logic. Granted, we had suggestions (and lots of them) that were heard. Many of them, such as the lien management feature and many of the improvements in iPad integration, can be tied directly to our recommendations. Ultimately, we were satisfied, but that was because our expectations were not to invest in a system that would cater to ourselves without acceptance of potentially radical change, but rather to develop a relationship with the software and vendor that was founded on a trust of the system's logic. From there, we could use the system as a mirror to check our understanding of our business versus how it can function even more efficiently.

Recommendations to other buyers: More so than anything else, take ample time to ask questions. Ask for a walk-through of a project's life cycle within the system. Invest serious resources into the estimation module, because the estimator is the conductor of the orchestra. His estimates, purchase orders, and project billing parameters can make everyone else's lives profoundly simpler post-implementation. Project management should be well-drilled in the uses of the project set-up, costing, and change management features. Accounting should be aware of much of the project management piece as well as the customer, financial, vendor, employee, and administrative modules to ensure that ultimately, numbers can be trusted and users adequately protected.

I have done bookkeeping in construction for 25 + years. This is the worse accounting program i have EVER used. I looked into this program because it looked like the answer to tracking change orders. That is the only + to this program. It is NOT user f

Jan 25, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: The price for this program is not worth the product you pay for! Also, its pretty bad when you have a payroll tax issue that you cant figure out so, you contact customer service and they give you an order number for them to call you back. OK.... when you have an issue with payroll tax, you don't have time to wait a couple days for them to call you to resolve the issue. So, when they did call me back they could NOT figure out why the taxes in ProContractor did what it did. They were totally baffled and could not figure it out!! So, for the first 2 payrolls of the new year (2017) i had to calculate (by hand) what the taxes would be and i entered that with a journal entry. Very very disappointed with this product.

Pros: Tracking change orders would be the only think worth talking about. I do like that! But ...... That is it!! I don't have 100 characters to LIKE about this program as it is asking me before continuing the final step.

Cons: I am totally disappointed with this program. I would NOT recommend it to anyone. This is not a good construction program for a contractor that does Utility work.

Vendor Response

by Viewpoint on February 12, 2018

Hi, Kaelonnie. Thank you for taking the time to provide your feedback about ProContractor. We are sorry that your experience with the software has been so difficult. While we¿re glad to hear that the change order tracking feature is working well for you, we want to ensure that you¿re getting all the value possible from the product. We will reach out to better understand the issues you¿re having in detail. We really hope you¿ll give us the chance to work with you to help make ProContractor the kind of valuable tool for your business that our other utility contractor customers have found it to be.

We have been users for 6 years and the move from Quickbooks to ProContractor was huge for our growth and development

Nov 28, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: If you are switching systems you will always be a little frustrated in the learning process. Be patient and willing to learn and this software will pay for itself in short time.

Pros: I like how the system is integrated together through estimating, accounting, and project management. And all modules work great for the most part. The estimating module with the digital takeoff has saved us so much time and increased our bid accuracy and number of awarded bids. We moved our data into the cloud service and this was the best move I have made to date with this software. I love being able to be access my desktop where ever I go and our need for IT has almost vanished along with the worry of ever losing data. All the latest updates are done automatically after business hours so there is no down time and we never have to worry that we are not using the latest versions and updates. This has given me so much freedom to be away from the office and still be connected to day to day operations and our current projects.

Cons: The mobile time card app could use some help and development. I really like this addition and it works great most of the time but does need some work. We still use it and I know they are constantly working on making it better so I'm confident one day it will run smooth. All of my other complaints about the system in whole are so minor I won't even list them.

Our ProContractor experience started when we wandered into the wrong booth at a Home Show.

Aug 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: All of our programming is housed in one program. We were using multiple platforms before, but now Takeoffs, Estimating, Bids, Projects, Accounting are all working together.

The user friendly layout. There is an easy to follow menu or you can create a customized home page with shortcuts to your most used information.

We are on the cloud server and this allows for "shadow" functionality. This allows one user to watch or take part in another users session. Quite useful in training new users, or learning new methods.

We are new to the mobile app, but it has been very promising. Having a multitude of information directly on your phone. Making it easily accessible while at the job-site.

Cons: Our only dislike thus far is the ability to create a schedule of tasks (Gantt Chart). While it is possible to create the chart, this can only be generated after the project has been started. We typically offer our customers a schedule in the stage of estimating. Therefore we have to use an outside scheduling program. The other problem is that the Gantt chart needs to be started from scratch. It would be helpful if the chart would use the estimate to generate a list of tasks that can then be assigned.

Overall: Our largest benefit came in the form of consolidating a Takeoff, an Estimating, an Accounting, and a Dropbox account all into one program that adds functionality and mobility.

Powerful Software, but support is weak

Jan 07, 2015
2/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: This software allows our estimating, accounting and field personnel to all interact and interface on one software system. It is extremely functional with the ease of navigation of being able to keep multiple tabs open whether you are researching your equipment, answering a question on a job, or making a quick note in a personnel file.

Cons: The biggest problem I have, and continue to have, is the poor support. For our company, we are 3-4M gross revenue size and a hefting out a lot of money annually for support was a commitment. Unfortunately, when contacting support you leave messages, and it can be weeks before you get an answer to your problem. Also, once we purchased the software, the training and implementation was very sketchy and we did not get all modules trained. It's been 2 years and they still have not been able to get us scheduled back in, and now they are asking for more money to pay for the training.

Recommendations to other buyers: You need an IT person with great understanding to make sure this software has a back up, is safe on your server, and understands the vendor's lack of information being shared to make sure your software is functioning daily. We almost lost 6 months of data due to their tech support, but we hired an outside company to help and they retrieved and restored our data. Do a hands on training, not on the phone, as you do get their attention. They have other calls, they do not understand your office flow (nor do they try to) and if you are not installing things correctly on the front end, you will have complications quickly. As I said, calling support is not timely. Review what you are purchasing versus what the sales rep promised. They are different. Make sure your hardware is powerful enough to handle it during your sales period. We did not find out until later and it cost a lot in upgrades. Involve your accountant or CPA or in-house accounting, because you are dealing with a system that is very sophisticated in its cost accounting capabilities. Terms you use from the field and back to the office can complicate what the vendor understands. There are several ways to set up a job to monitor your costs and if these are not set up correctly, your WIP reports and job/project reports will be skewed and not helpful to you at all. Although there is some power here, it is not as complete and compartmentalized as it needs to be for the amount of turnover and documenting that needs to happen in the Construction industry. Turnover is high and more segregated notes would be helpful due to the Work Comp, Absent Reasons, Disciplinary Statuses, etc...

This is a difficult system to use and generates inaccurate financial information

Sep 21, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: ProContractor is a one stop shop to house most business functions. I like that it hosts accounting, project management, equipment tracking and estimating all in one place.

Cons: This system has so many layers that makes it difficult to use and even more difficult to unravel when numbers don't calculate the way they should. Assistance is readily available via online chat for simple questions only. Complicated issues seem to prevail and when they arise, you have to begin with a chat then wait for a rep to call you back at an undisclosed time and sometimes as many as 5 business days later. There seems to be an issue with the accounting side of the system continually resulting in incorrect financial reporting. We have been working with a large accounting firm for 9 months trying to figure out why this continues to happen to no avail despite multiple communications directly between our accountant and Viewpoint reps. Our system went live more than 20 months ago and is still not generating accurate numbers. The system is very pricey to purchase, migrate, train staff, implement, use, troubleshoot and maintain. We have spent thousands of dollars for an accounting firm to ultimately advise us that the ProContractor accounting software is flawed and should be abandoned despite our time and financial investment to date.

Overall: Robust estimating capability and a consolidated space for project management.

Oct 04, 2012
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are a 75+ employee company founded in 1958. We are the premiere site work and utilities contractor in Eastern, NC. We began searching for a new software solution after using 7 or more disparate solutions for more than 10 years. As the economy took a downturn we were forced to find newer and better ways to track our projects costs, profitability, along with keeping up with infinitely more paperwork four our vendors and customers. ProContractorMX was the only all in one solution we could find. Field-office communication has always been a problem in the construction industry. With the Mobile Connect function, our field supervisors are able to see up to date, real time information. The newest plans are put in a binder and available, no more running to the printers every time a customer or engineer comes out with a revision. Our spec books are now available anywhere in the field, so there are no more questions about pay items, scopes of work, or our duties. We are currently running PCMX's 2.9 Beta, and the features are great. Maxwell Systems has been very responsive to our inputs about ways to make their product even more functional for us. Our implementation was as smooth as could be expected. Very few of our office staff had any 'formal' software experience with actual accounting and project management software, but Maxwell System's representatives worked with us to provide a structure to our business we had never seen before.We like to joke in the office that with Maxwell System's PCMX we 'went from the Flintstones to the Jetsons over night!' All kidding aside though, we have had a great experience with our implementation, and the follow up questions we have had as we become progressively more advanced users with this software. We have benefited greatly from the system, a recent ROI calculation by Maxwell's in-house staff generated numbers we never expected to see. We have recently lost 2 members of our office team to other companies, but with the efficiencies gained within PCMX, we haven't had to replace them! A common example we like to offer folks who ask is this- before PCMX it took a total of 40 man hours to input and process payroll for 75 employees, afterwards we are down to 6 hours! We literally gained 4 working days a week from our employees! Be prepared for a massive investment of your time and energy, but the rewards are well worth the hard work!

Accounts Manager

Jul 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I have been using the Software as ProContractor for 4 years but used the predecessor to this program (The Contractor by Maxwell) for over 17 years. I have always been pleased with the service and support by both the sales and technical support teams. They are there when you need them!

Pros: Flexible Product. Open database allows you the flexibility to add your own fields, customize reports and drop any report or data to excel making endless possibilities for analysis of your data. Comprehensive program that links all of your data and gives accurate analysis of your construction projects.

Cons: When your employees make mistake it leaves an audit trail of their mistake. Many employees wish they could just correct their mistake and cover it up. This may be a con for some but as a manager, I like being able to see the adjustments. Procontractor gives an audit trail of everything that is done but this increases the steps that it takes to correct a mistake.

Great potential but still needs work.

Feb 20, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: This software has some great potential. It has the goal of almost complete coverage of a construction business process for day to day use, but it has some serious issues the limit this ability. I do believe these issues can be fixed, but at the moment they seem to be working on them. Additionally, it is not always as intuitive as their presentation makes it seem. People with lower level computer skills will have a tougher time getting proficient.

Pros: 1. Great potential. With some bug fixes and some changes, this product could be so much more. 2. Covers (can cover) from estimating to collection of payments. 3. Very flexible estimating system. 4. Form and report flexibility 5. Document management 6. Above average costing ability

Cons: 1. Cloud service is slow at peak times 2. Estimating flexibility could mean a user affects estimating catalog. 3. The mobile app was almost completely unusable until very recently. (I am still wary). 4. Technical support is sometimes unable to solve problems. 5. Some key documents are not in project document package. 6. State specific certified payroll not in the system. 7. Consultants do not follow through during training sometimes. 8. Expensive for a product that is not fully at its capability.

Recommendations to other buyers: Be certain to look at the areas I described closely before purchasing.

Hate it - was the next step up from American Contractor but they should have left it alone

Jan 10, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Cons: Too many keystrokes needed, too many screens different screens to get the job done, not user friendly, must have been written by a programmer but then never tested out by an actual user. And the tax reports and filing that I used to do myself, now has to be done through a 3rd party which is additional money I hadn't planned on spending. Plus had a special report designed for us specifically - paid to have it done - and the 2 upgrades we've had now causes it to not work again and had to pay a 2nd and 3rd time to get it up and running again.

Vendor Response

by Viewpoint on January 12, 2018

Hi, Patricia. Thank you for taking the time to provide your feedback about ProContractor. We are sorry that your experience with the switch from American Contractor has been anything less than positive. We have many customers who have made the change from American Contractor and other systems and been quite happy with the results, but each situation ¿ and each customer¿s need ¿ is unique. We will reach out to better understand the issues you¿re having in detail. Our hope is that you will allow us the opportunity to work with you and your team to help make ProContractor a valuable tool for your business.

Functional and Productive

Jul 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: The product has potential and seems to be recently picking up steam. For immediate users, you may not see momentum without a perspective of where it has been. As of current, the cloud offering shows both potential and momentum for development as well as recent additions of drill downs for reports. Reports may not be easily customizeable without some knowledge and expertise.

Pros: - Great PM accounting solution (allowing for easy Contract Billing or Time and Material Billing) - Basic accounting functions - AP, AR, payroll are all functional - The new chat feature for support (makes quick questions much easier than waiting for a drawn out response)

Cons: - The user interface could be updated (can be confusing and complex) - Can't integrate through API - Some design aspects and the speed of development could improve - Would benefit from some more company accounting specific improvements (like fixed asset module)

Not a Good Program - Don't Waste Your Time or Money

Jan 17, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: While Viewpoint continues to improve items, they are still missing the mark for a construction software. I have never had so many complaints on a software.

Pros: Works when it wants... customer service is polite but not very helpful, its like they are trying to learn it at the same time they are trying to teach me... They are great at up-charging you just to get the program to function correctly for your business.

Cons: Data entry takes forever... every task has tons of steps and screens that you must go through. The program is very unforgiving, any mistakes you make take forever to fix and adjust. Issues take forever to get resolved or you just find a way around it and leave the issue.,.. this is not a good solution to a problem that I pay customer support to fix. Reports can be improved... an easier way to generate reports with my criteria would be great!

The product as a whole is pretty good, The training and support.......TERRIBLE! DO NOT BUY!!!

Dec 20, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Once you get everything setup correctly its fairly streamline. It's got some weird quirks but all and all not bad.

Cons: Customer Service and training are terrible! Trainers do not understand the construction industry and do not listen to the clients needs. We ended up with huge mistakes and wasted training time directly due to the lack of knowledge of the trainers. It took 7 months to finalize and go live, I was told it would only take 6 weeks. Our trainer made two mistakes in our bookkeeping module and we are told we must pay for more training time! We don't need more training, we need support to reverse the mistakes THEY made. This has gone on for 16 months. We are ready to cut our losses and go to another construction software.

Overall: Not enough to justify the cost and frustration

Tech support

Feb 24, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: I have been on the system since 2015 with Viewpoint. Like most software's it has it's fair share of problems when upgrading to the new version. That I can live with all software's do that is to be expected. However, the complete disregard of what I need as a customer when I call into to tech support has had me more than once wanting to tell the owner we need to remove Procontractor and get a new software in here right away. Forget the fact that the T&M invoices are doubling but simply trying to clarify a proper way to edit a tax form 1095-C and being sent to a third-party company that has no idea how to run the ProContractor. You end up having to edit 240 forms is absolutely absurd. You keep calling back and they keep sending you to Greens Shades makes me wonder if the CEO really knows what is going on or just doesn't care. I mean if they would fix their text support issues it would be good system. I dread calling them. I would not recommend this software to anyone due to tech support only.

Pros: Once you get accustomed to how it works things seem to work rather well.

Cons: Tech support

Don't WASTE your money or TIME

Nov 30, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Don't waste your time or your money. Definitely better software on the market. This company does not uphold the brand they sell.

Pros: Fully integrated construction software for estimating, project management and accounting. Cloud based with mobile.

Cons: System is not sold as described. Transitioning from old system to new is a complete nightmare and takes over a year. 75% of all company information has to be hand entered. Training is very limited. We had to pay our Accounting firm an additional to get the system correct, because Viewpoint could not. Support is horrible. Takes days to weeks before you are contacted. Currently on day 25 of waiting for this company to figure out how to fix work in progress in the system. You cannot close out your months, or even get correct financial numbers such as P&L. Viewpoint has a fix, but does not have a target date to fix because its not top priority.

Coming from Quickbooks, ProContractor is life changing!!

Nov 21, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Our company has been using ProContractor for about a year now. So far, we are extremely happy with the software and the Customer Service. We went through extensive one-on-one training and felt comfortable with the system before we were live with the software.

Pros: We are a Subcontractor doing about 35 million/year. We love that ProContractor will track Change Orders, RFI's, Transmittals, Pay Applications, Retainage, and so much more! ProContractor has also made a world of difference for our company in the Accounts Payable department. We can track vendor invoices, and get Project Management approval on vendor invoices MUCH more efficiently. ProContractor has made our company look much more professional with the documents and reports that the system generates.

Cons: Some Reports can be difficult to understand. The trick is finding the appropriate report for your company. ProContractor has TONS of reports the system can generate. It took us some time to figure out exactly which reports were most beneficial to our company. Now, we have around 10 reports that are our "go to" reports. Some of our Project Managers have 4k displays on their laptops. ProContractor will not display correctly on these type of screens. We had to have our IT technician fix this issue.

Okay - serves our needs. I wish the report output was easier. Take-off portion is weak.

Aug 15, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: 1) The ability to sort large amounts of information in a variety of ways.

2) The ability to compare or have variance from one estimate to another.

3) No math mistakes - as opposed to complicated Excel Sheets.

Cons: 1) It is difficult to customize reports.

2) Having the software reside on our server, which is control by our IT, who doesn't consistently update, or limit user control of the software.

3) The modules, e.g. take off are not good and probably should be dropped from the program. We simply use the program for estimating.

4) One of the reasons that we purchased the software is that we thought that it was compatible with View Point. We wanted to be able to download our starting estimate into View Point directly as the starting budget for the project. There is no compatibility. The solution to do this was a custom Excel sheet that View Point wanted to charge us for.

Overall: Consistent cost metrics with management of the catalog pricing.

Ability to create assemblies that allowed quicker estimates

Easy comparison between estimates.

Automatic and error free estimate calculations.

Everything we have done with Viewpoint has been positive with implementation training and use.

Aug 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It allows me to track cost for specific bid items so i can see problems as they arise and not so far into the project that we cant recover. Everything we need is in one location from takeoff, estimating, project management and accounting.

Cons: Some aspects of the change order management can be difficult to work through and making specific changes on unit prices on change order documents are not as clear as i would like to see. I'm not a tech person, and since we use a server its difficult to perform updates without the help of an outside IT person. Just because of specific backups that need to be performed and locating the files. Other than that they usually go pretty well.

Horrible

Jan 26, 2018
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing except we have bought it and no one in our company wants to use except our accounting because it's so bad.

Cons: We had American Contractor and loved it and we forced to buy this very expensive program due to American Contractor not being supported. ProContractor has horrible support and training. The program has so many unnecessary steps and reports are a nightmare. If they have an upgrade some reports change or reports that we implemented are now are unavailable and they want to be paid to put them back in.

Vendor Response

by Viewpoint on February 12, 2018

Hi, Jodie. We appreciate you taking the time to provide your feedback about ProContractor. We¿re really disappointed to hear that your experience with the switch from American Contractor has been anything less than positive. We have many customers who have made the change from American Contractor and other systems and been satisfied with the results -- most even saw significant improvements in process given the advanced capabilities that ProContractor provides. But every situation and need is different. We¿ll reach out to better understand the issues you¿re having, and hope we can work with you and your team to make ProContractor a tool that can be valued across your organization.

It has been a very long learning curve for me & my team. Minimal support, & constant work arounds.

Oct 17, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: I do like the ability to track costs to each project number. I do like the 'one stop shop' for everything being in one place.

Cons: I do not like the lack of customization on reports. I do not like the fact that the use cannot be tailored for what we actually do on a daily basis. I do not like the fact that even after 2 years my team spends a large amount of time 'working' on/in the system trying to figure things out. I personally feel it has cost our company revenue, because people who should be out generating revenue, are busy in Viewpoint/PC. I do not like the ease of transfer of date from PC to VP.

Overall: Main benefit is a one stop shop for all the data for each project.

Training was terrible, data migration had numerous errors, learned by trial and error

Sep 21, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Once payroll is set up correctly it is very easy to use. The intercompany function makes cost tracking and billing between companies automatic. I love this function.

Cons: Reports are very difficult to find useful information. Initial setup of payroll is exceptionally difficult and redundant in many areas for our application. You can't print a checks without first inputting an invoice. Everything requires multiply steps, first you have to input something, save it, and then go to another screen and print it, and then go to another screen and post it.

Overall: The biggest benefit for our company is the intercompany function.

Oct 03, 2012
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Nouveau Construction & Technology Services is both a General Contractor and two Specialty Subcontractors(Data Cabling & Electrical). As if that were not enough we had to further complicate things in the fact that our GC side is primarily Job Order Contracting for Universities, States, Counties, Cities and Independent School Districts which requires us to use RS Means for all estimating, where as we are not tied to RS Means for all of our Data and Electrical jobs. This uniqueness brought me quite a challenge when it came to searching for a new software. I was charged to find a software that would take us from the estimating side of things (both RS Means & non RS Means) through the entirety of the job, to include Job Costing, AP, AR, PR GL and Financial Reporting. ProContractorMX meets all our requirements in a software. While we are still in the process of training and implementation we are quite pleased so far. We are looking forward to having one software instead of 3+ softwares. To date all Maxwell personnel have been extremely helpful. Laura Kaye made sure she had a good understanding of our company and our needs and was therefore able to show us how PCMX can meet those needs. In fact we even did and extra impromptu hands on demo with our estimating guys when she was on site for our demo. Linda Koath is extremely knowledgeable and is helping us through the process of getting our system set up correctly and teaching how to use it. JoAnn Solari I have only spoken to on the phone and while we haven't yet begun the Estimating and Project Management training I expect her to be as proficient and helpful as Laura and Linda are. While we are not yet live and using the software daily, I have be very pleased with the system and its abilities. I have no doubt that we will be much more efficient in our daily activities across the board - from Accounting to Estimating to the Field once we do go live.

Recently, cases are being opened, but we are not receiving a prompt response to address those cases.

Aug 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: I has gotten better over that past year or two, after Viewpoint took it over, and as updates have came out. We are use to the program now, so we know what works for us, and what does not, but we are always open to look at other software.

Cons: The frequency of the updates is reasonable, but the length of time that it takes to apply the update to our server takes to long. Some of the reports cannot be modified by us the way that we need to, and having Viewpoint modify them, would only cause more work and money after each update was applied.

ProContractor helps us keep track of all our tasks

Jun 15, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I do like how PCMX tracks and maintains a log of where we are, what we done, and what we need to yet do. I see the interface as a good and easy method of entry. The learning curve is rather steep and short.

Cons: We utilize a MAC based computer system, and PCMX is compatible but slow. There is a lag in the system sometimes between the interface in that I'll lose my pointing device or mouse. It doesn't cause any problems but is annoying

Overall: This software is a large investment that does pay off

Oct 03, 2012
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are a 39 year old concrete and masonry company that has done many different types of projects ranging Gas station to Commercial buildings. In 98 we purchased the Quest system, but like many other contractors we never fully used the product. Last fall we hired a Consultant, who told us we need to do more work,"DUH", so we sat down and brain stormed on how to increase our production with less people. That's when we figured out if our estimating system did more and was tide in with or account system we would be able to bid more, witch will increase your likely hood of success and than tie it together with your account system plus add in some very easy to understand graphs. You should be able to handle more production with less office staff. So I spoke with Mrs Hopper and she told me about all the wonderful things the there products could due, so we bought the Pro Contractor System. Implementing it was a bit difficult due to the fact that the program is server based and well really big, our IT guy had a few stress filled hours but nothing that we couldn't get through. Right now we are still in the process of implementing the system to how we bid, and how are employees work, it is kind of funny that you need to re-think your estimating and how you come up with your numbers. The system is very easy to learn I am teaching one of our guys right know and he has never worked on a computer estimating system, and he loves it. My personal belief about the system is that it will help you stay on top of your projects for more easier than you can imagine possible. Its all their talking to it self from estimates to project management to bill pay to job cost accounting. It can be done in minutes as compared to weeks. Less office = less over head = more profits

Customer support is great!! Everything in one system is great and PCMX covers all areas well.

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: From user permissions to custom cost types, this system is very customizable and comprehensive. We value the relationship mentality for being welcoming when we have issues or want to implement changes.

Cons: Things need to be alphabetical and Marlin financing is a terrible partner. Beyond that there are just some tweeks that we hope to see implemented per our request.

Overall: Repeatable and trainable operating platform that takes me from an estimate thru construction close out.

The transition to ProContractor was very easy. The support staff have been wonderful to work with.

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love having everything in one place. With our old software I had to use Word and Excel for documents. Then I had to search for them on the server if I needed them again. ProContractor has all the documents I need so there is no reentering in other programs and they are always right at your finger tip.

Cons: Formatting Reports the way we want them. Our old software was much easier to create a complete report. In ProContractor, you modify reports that are already in the program but there hasn't always been the fields we need.

Overall: Ability to complete task in a more timely manner by not having to reenter data in several programs. If we need data in another program it is just a click of the mouse to put it there. We save time also by being able to keep several modules open at the same time. Several choices of income statements makes it easier to see year to date on one statement. So we are using less paper in not having to print multiple reports. We have only been live in the program for 5 months but the time savings and ease of use have been a real benefit to our company. I look forward to discovering what all this program has to offer. I would highly recommend this program to other construction companies.

Great product

Aug 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is very user friendly. It has everything you need to run your business on the same software. The customer service is out of this world!!

Cons: Customizing reports is complicated. The unit price reports are misleading if the information is not entered on the account payable module correctly. All the info has to be entered on a unit basis, while not all information can be posted that way.

All in all not bad software. Biggest complaint is the rigidity of the programming.

Aug 25, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The integration of the modules. The takeoff module is very quick and easy versus manual takeoffs or using a digitizer board. The fact that all of the math is done by the software eliminates errors versus using exce.

Cons: the rigidity of the output. The spreadsheets are complicated to adjust. It would be nice to have more training on how to manipulate the reports to make them more specific to our company. While we have had some success our knowledge of that type of software work is limited at best.

Overall: speed and integration between divisions of our company.

Beneficial for estimating projects. AP reports are very helpful in knowing costs to date.

Jun 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ability to input insurance certificates with expiration dates for subcontractors and being notified if it has expired when entering an invoice.

Cons: I'd like to put a general ledger code in and print a report with costs for that code and vendors paid using that code. There isn't a report like that.

Overall: Staying on top of subs and their insurance certificates is very helpful when our annual audits come around.

Great Program - Need a lot of Overhead to maintain

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The software has endless options. There is a lot of visibility to a lot of information. Custom reports are also nice.

Cons: The software is basically out of the box. They setup you based upon some feedback but it's hard to switch functionality later on when your company changes. Plus you do need a custom report writer to help build the database.

Overall: A lot of information in one place.

Pro-Contractor is an excellent option for Constructiton companies

Aug 21, 2018
4/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: This is a good fit for mid-sized and larger companies who need to step up from Quickbooks or Simply Accounting. Very reasonably priced.

Pros: Integrated cloud-based construction functions from estimate to bid, project setup, accounting, billing, time tracking and field operations. Highly customizable through setup options to reflect your business practices & labour conditions, including union and non-union workforce's. Accounting is very robust and limits bad bookkeeping practices and unauthorized changes. Supports multiple companies, divisions with consolidated reporting. Very strong support for complex detailed estimating with bidding.adjustments. Convert estimates into projects. Integrated remote time tracking, field reporting and field access to project documents and certificates.

Cons: Functions are complicated to understand and use. Setup required many weeks of professional expert support to understand and implement correctly. Do not underestimate the effort required to do it right. Office integration is also a bit clunky, but works.

"Gold" Support has me looking for new software

Jun 05, 2015
1/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: We have been using this software or a version thereof since 1996. We used both Quest for estimating and American Contractor for accounting. I used to be one of their biggest supporter and proponents. We were very happy when the two companies merged and looked forward to a new and exciting all in one package. What we got was a convoluted mess. We have been using ProContractor for 4 years and each new product update has been a new disaster. We used to get excited about software updates now we look at them with dread and trepidation. To add on to this; the fantastic product support that once defined Quest and AC is now a long lost memory. Our support call are routed through a dispatch center where we can never immediately get a hold of a support tech. With our entire system down on a payroll day we could not get any live help only voicemail boxes for the people who were supposed to be there to help. Typically it takes 3-5 days to get a call back on a support call, they provide tech support on their schedule not yours. This is with their "Gold" level support contract! I have been waiting a week to get a call back and that is why I am shopping for a new software solution, the only thing that is holding me back is the nightmare of changing accounting software but I think we've finally reached the level of frustration where it would be worth the hours of work to change over to a new system.

This is a shame because the software and support used to be fantastic. I hope somebody at Viewpoint can put this software back on track but I cannot afford to wait around and see.

ProContractor thoughts

Dec 15, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I like the complete package - estimating through accounting. The people at Maxwell and now Viewpoint seem to be genuinely interested in how we use ProContractor and how it works for us.

Cons: 1 - We haven't come up with a way to handle construction management projects that does what we want. 2 - Support isn't able to supply patches for issues. We are faced with doing an upgrade, which takes several hours of work, in order to get a change to a couple reports that don't show committed cost correctly. 3 - We tend to have issues where something doesn't work, then if you try again it works. This makes it feel like the program isn't 'solid".

Recommendations to other buyers: Look for a company you feel matches your corporate style/culture/visions - whatever you want to call that. I think it is extremely important to be able to talk to the vendor and have them understand what you need. Even though we have some annoyances with the program, we feel Viewpoint is working on the right things and going in the right direction.

ProContractor- Great features with some flaws

Dec 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: There has been many improvements since last two years and it can be improved even more.

Pros: Easy to use, A lot of great automated functions, Variety of reports, good customer service if there is a problem

Cons: Some reports could be improved. Journal Entry always have a second blank page, hard to sort employees by different areas

Still working out a few issues. Works well for accounting.

Aug 28, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Easy to do research. The documents are in the binder so you don't have to dig through files to find what you need. I like the suggestions process.

Cons: There are a lot of glitches that you have to work around. Help is written in too technical of terms as is as clear as mud, so some things are trial and error to see which toggle works best for what we need. Programmers need to sit down with actual users to know what works and what doesn't. Font is too small.

Good for estimating lots of gadgets

Aug 16, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: once learned and data imported very easy to put together quotes. works great when traveling. works on a stand alone computer with out internet.

Cons: issues with updating. earth works is hard to use. takes a lot of time to learn. customer support is sometimes very slow to fix issues.

Overall: less hand writing

President

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The estimating module is one of the most comprehensive in the industry. I really like the reports available to help manage our projects.

Cons: I wish the estimating catalog would sync with the accounting catalog. It can be a challenge to keep both catalogs up to date.

Good program but not as user friendly as I would like.

Aug 15, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: The Estimating, Accounting, and Project Management is all in one. You can remote into the system from other areas.

Cons: Not user friendly. You can't dig down into different reports. It doesn't do some simple tasks like e-mail pay stubs.

Overall: One program that does all.

Invested in program to help business needs, not worth the investment.

Feb 26, 2015
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: We do use the program for estimates, but after that its complicated on how to transition into the next steps. The best feature is the employee hours that we can track per job and cost code.

Cons: There is a major lack of customer support. You can never get a quick answer or assistance. And if its not a technical question, you need to pay by the hour to get the help you need so you can continue to run your business. There are also a ton of updates that always need to be done to fix the 'bugs'. A system and company this large should have that already figured out.

Recommendations to other buyers: Make sure you have a full understanding of the way the training works (what comes with the "support package" that you have to buy), and ask about additional costs that you should expect after you purchase the program. Also, ask the processes for when you have a technical question vs. a question about the program itself(reports, estimating, data entry etc.). Just make sure you have the time and man power to really dedicate to this program before making a large investment. It will take a while to see your return on investment.

Used for 1 year at a general contractor. Experience ranged from okay to downright frustrating.

Jan 11, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Some of the functionality was really neat - vacation/PTO was a separate submodule that was fairly easy to use, dividing costs between divisions/jobs was streamlined.

Cons: Customer support was probably one of the biggest issues. The software was also really flaky - sometimes it would not pay accounts payable invoices for unknown reasons. By the time customer support was able to look into the issue, the invoice was paid manually since it would have been past due otherwise.

Updates would usually break something else within the software.

Jun 15, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Our Company is Florida Paving & Trucking Inc. We have dealt with the same REP since 2007. We have gone from Quest to ProMax Contractor and have from time to time neglected to purchase upgrades. We now realize that our production suffered because of it. What I like about our relationship with this software company is the consistent team effort from sales to support and our rep is always available if we have questions. With our latest upgrade to 2.8 we realized that we needed to upgrade our aged hardware. We needed a standalone computer, so I built a simple system using a 6 core AMD processor on a 64 Bit Phenom board. 16GB of Ram also modified the board to support a corsair liquid cooling setup (need to keep things cool) and also installed a Black Caviar dual processor WD 1 TB HDD. Using Windows Pro 7 and ProContractorMX, I installed the system and configured everything in about three hours. We were ready to go, 2.8 has cut our estimation time by better than 66%. The files open faster, everything snaps open, and there are no delays. We can also now process color enhanced plans which since we had not upgraded our software for two years we were missing out on that functionality. Customer support and our account Rep have been the reason for our continued use of the product. ProContractorMX is real easy to use; we have never had any system corruptions, never loss any data, and never lost any estimated data that include plans and documentation.

Good but could use some enhancements

Aug 15, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Customizing your personal page to what you use. The Dashboard Feature in Financial is very helpful

Cons: Too many steps to achieve certain reports. Certain reports are unavailable when it comes to payroll quarterly's. Drill down features are not available in Accounts Payable. Sales Tax Reports are not set up like needed for General Contractors.

Capterra-loader

Capable of tracking finances in great detail.

Apr 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: All tabs are linked based on job and contract number. Once your templates are uploaded, it is easy to autofill information and formalize documents.

Cons: There are many function keys that need to be used to input information. These can sometimes be difficult to remember and find within the program.

Overall: Cost tracking. Document tracking and creation.

Zero-star review an option?

May 25, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Looking for an all-in-one software solution to increase company productivity and integration from estimating through accounting to management? After 8 months of use, we are too. While Viewpoint may intrigue their potential victims with swanky vendor booths and ornate product demos - consider yourself warned. Similar to the caution on your truck side mirror indicates, product in use is much worse than it appears. Does your firm rely on custom forms that have been specifically tailored to suite your specific needs over the years? Unless your team of "builders", as opposed to "programmers", is familiar with coding in SQL databases, you can either (a) kiss them goodbye or (b) be prepared to spend a fair amount to have Viewpoint's coders build them for you. And don't get me started on this platform's user interface. Platform is as intuitive as a NYC subway map written in Mandarin. Need assistance? Of course you will, so be prepared to spend an exorbitant amount of overhead viewing "webinars" as in-person training is not part of the subscription. Estimating module - maddeningly slow. Stick with Excel, unless your estimators need practice turning in bids late.

In summary, terrible product. I'm embarrassed to have been sold on, then later introduced, such a convoluted platform to an otherwise well-organized machine. Look elsewhere.

I've been using this since it was "Quest"

Sep 16, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I've always had faith that the software was giving me accurate numbers with every updated version and the vendor has always helped solve any issues I've had.

Cons: I don't like the self updates. I don't think it's that easy to do the updates. I'm a user but not a tech. My issue is all stations/seats have to be done and if I make a mistake or goof it up, we don't estimate until it's fixed. For that reason we employ an IT firm that does it for us.

Recommendations to other buyers: They have a lot of functions I don't use, like the management portions. But for fast easy take offs and quick thorough estimates this is a very friendly software.

Great for Take Offs--

Feb 21, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Great asset for those who need accurate and efficient take offs/estimates. A bit pricey for only one computer access at a time, and interface could be more user-friendly. Still feels a bit Outdated.

Hosted version so much better

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Overall, moving to the hosted version fit our organization correctly. The availability of PC cloud is amazing and the support is great as well.

Pros: -Faster reports -Drill down features -Create-a-check support -Saves time and money on IT resources -Less expensive than on-site version -Faster updates since controlled by ViewPoint directly -Fast times to migrate from on-site to hosted version.

Cons: -Must use E3 license for their excel version -Must install a separate program to allow for printing -Currently uses RDP, hoping for a web browser version in the future

Entering information by Journal Entry is time consuming because it doesn't copy the description.

Aug 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The procedural way you enter information then post the information. The logical way of solving new procedures like writing off accounts receivable.

Cons: Journal entries - not copying description to each entry. Having to click on "GL Only" every time you make a general ledger entry.

Fast and efficient

Oct 23, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the integrating between estimating, project management, and accounting. It makes for a streamline project from start to finish.

Cons: Some actions and be cumbersome and layout isn't ideal. Would like to see less steps for accounting processes.

Overall: Streamlined project management.

Timberline is Much Better

Jan 11, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Honestly, not much. We switched over from Expedition and were promised the moon. What we actually got was a non-intuitive, non-cross module replacement that made me actually miss the old program

Cons: Where to start? It's totally disconnected...if you do something in one module it doesn't carry over to another; you have to enter the info again. There are character limits in places that can't be changed and many other non-user friendly characteristics.

It has been a long and difficult haul implementing ProContractor.

Aug 29, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the certified payroll reports and that you can reprint invoices. Using widgets is helpful. I like that is has direct deposit for payroll.

Cons: It is not easy to use. There are 'hidden' elements of the software that you have to click boxes to reveal. The program is too malleable. A program more standardized would fit our needs better.

Overall: the same benefits we got from out last (and preferred) software: American Contractor

Procontractor - The Worst Software Service I've Ever Used

Aug 30, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: Do not use this company. It cost me a year of my life and I'm still trying to untangle myself from them.

Cons: Everything. They claim their system is an all-in-one solution for construction companies, but the only thing that half works is the accounting module. Everything else is absolutely awful. Completely glitchy and not user friendly at all. The implementation training is terrible and expensive and the customer service is even worse.

Not exactly user friendly

Mar 22, 2016
4/5
Overall
3.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Procontractor is user friendly and the online chat support is quick and usually dependable help.

Cons: It is what we in the office like to call "information constipated" it has more information than you could ever want but takes days and lots of man-hours for a simple report in any area of the system. There is no such thing as a simple or quick report anywhere in the system. A report we got easily in American Contractor took 2 1/2 days to create in Procontractor.

Recommendations to other buyers: Make sure the reporting you need for daily work activities are available to you before you are done with their training. Also, If you are migrating be sure to know what trainings you need vs those who don't migrate. Most of the training is a video......

Very limited and cumbersome

Sep 06, 2016
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: The product line is intended to interface with different modules seamlessly.

Cons: The ProContractor is very limited in its takeoff performance. What seems like easy things to takeoff, require "workarounds" to obtain desired results. The support requires a subscription package, and most problems required a full-business day to have someone contact you.

Recommendations to other buyers: Consider the type of information you are looking to obtain from a set of plans. If you are looking or something more than square feet, consider looking at other takeoff solutions.

Is Viewpoint out of Business??

Apr 27, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Beware if you work with this company. We purchased the product and were so excited about it's capabilities. Unfortunately, we came to a point where we needed to integrate AR from another critical program to our business. Viewpoint could not (or would not) allow this, so we mutually agreed to part ways. We had not even gotten past working with their "demo" when we uninstalled and terminated all installations of the product. We were promised contact from their "Account Advocacy" group to resolve the matter of a refund. We were willing to pay for any and all expenses incurred by Viewpoint but that was over 8 weeks ago. Now, every contact we had on our "Coordination" and "Implementation" teams are no longer with the company, no one will return our calls, or emails and we have had to seek legal counsel to move forward. Very disappointing outcome from what appeared to be a reputable company.

Pros: Appeared to be great - never got to try it. Were really looking forward to using it. Now will never know.

Cons: Unprofessional response by management and staff - buyer beware - you are not dealing with a reputable company.

Capterra-loader

Procore

Sep 12, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The integration of project documents into the procore system is impressive. The ability to create a submittal register from the specifications was very helpful. The ability to collaborate "ball in court" and keep track of who is doing what helps facilitate progress in the project

Cons: This is no user friendly. For those without a strong computer background it will be a rather steep learning curve. For those with a strong computer background it still will difficult to relearn the concepts that are readily available. I have not had an opportunity to watch the how to videos to see if that would help.

Overall: Overall I feel that this was a benefit to the company. We hopefully will recover our substantial investment within the next couple years.

Capterra-loader

So far so good, new the software!

May 04, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: So we just switched to doing our estimates in Pro-contractor and there are some great abilities like building assemblies for line items. This has allow us to minimize the amount of information that can possible confuse someone looking at it. We also like that everything can be tied to a SOV items easily.

Cons: This software is a lot more complex that what we typically use so in that training time is a little more intense to understand. The terms used in this software also cause a little confusion as now what we use as cost codes are refereed to as phase codes which can get confused with phases.

Overall: I will check back in after a full 6 months with the program but I bet our estimates are going to be more robust and decrease misses in the bids.

PCMX Review

Dec 08, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Database flexibility allows this estimating system to work well for smaller business such as ourselves.

Cons: Looked at the possibility of combining with accounting system, but found the Viewpoint accounting package too extensive to work effectively for a company of our size. Could not justify the expense when it had many more options that what we needed.

Recommendations to other buyers: Develop and accounting package that is not as all inclusive as what you currently have available that would work for smaller contractors such as ourselves.

AWESOME!!!!!

Dec 08, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Product works great, and they are continuously listening to the customers to improve the functionality based on user recommendations.

Cons: I really don't have anything bad to say. The product works and the customer service always responds.

Recommendations to other buyers: Look at all of the products that work together, like the Estimating, Earthwork, Accounting, Etc. and compare all of the available features to the competitors offerings and then check out the price. Viewpoint has everything a construction company needs.

QUITE DIFFERENT FROM PREVIOUS SOFTWARE

Aug 28, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: FAIRLY EASY TO LEARN TO ENTER INVOICES. SUPPORT HAS BEEN GREAT HELPING WITH ANY PROBLEMS WE HAVE HAD.

Cons: IT'S A LITTLE DIFFICULT TO FIGURE OUT ALL THE REPORTS. THE SOFTWARE HAS SO MANY OPTIONS. UNLESS YOU SPEND MANY HOURS GOING THROUGH EVERYTHING, IT'S DIFFICULT TO KNOW WHICH REPORT PULLS UP THE INFORMATION YOU NEED.

Pro Contractor survey

Dec 29, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Product is very complete and easy to use once set up and trained. It is very flexible and easy to adapt to the users particular operation.

Cons: We have no negative comments to make. We have used the product since 1980. The product has always been upgraded to stay current.

Recommendations to other buyers: Do a side by side comparison of the various software's in the market place as best you can. It is not essential to tie to your accounting software but it is more effective if you do.

The program is a little expensive for what our company uses it for.

Jun 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: I feel you should offer assistance right away downloading program rather than having the customer attempt to install it.

Pros: Accurately measures plans. Nice that you can change symbols and lines to the color or type that you want to use.

Cons: Too many features that I don't need. Didn't like the price. I didn't like attempting to download the product myself. I received help but I was worried that I was going to mess things up.

Have been using for almost 1 year and am very happy with the program-Still learning the program.

Sep 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very detailed job costing reports.

Accounts Payable module user friendly and the reports are detailed.

The ease of issuing SubContracts and SubContracts Change Orders.

Cons: Not being able to customize reports myself.

Lien releases not able to print automatically when checks are printed.

Overall: Detailed job costing

Getting easier to use, so far I really like ProContractor

Aug 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very handy to scan attachments to view them on the spot and really love the ability to use the cloud to work remotely on ProContractor anytime

Cons: searching where the red flag errors are is extremely frustrating. I wish they would highlight the cell and direct you better to save time searching

Overall: Working remotely

Oct 08, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: CTS is a low voltage special systems contractor serving Arizona, Utah and New Mexico with 4 divisions (office locations). We are a rapidly growing company and needed a more robust accoutning system that provided the functionality and expansion that would allow for our growth. We also needed more integration between accounting, purchasing and estimating. Prior to converting to Maxwell ProContractor we were utilizing Quickbooks Enterprise Contractor Edition. This software had its limits which we had out grown over the years. We currently have over 100 employees. We recently went to ProContractor 2.8 a few months ago and have recenlty upgraded to 2.9. The implementation went very smooth which was assited by the grreat folks at Maxwell. We completed the implementation in 10 weeks going live on July 1st. The over all funcionality of the system is great. We have now integrated our estimating and purchasing into the accounting system saving valuable time. THe customer support at Maxwell is top notch. They have been very responsive to our concerns and needs. I would highly recommend this system to anyone looking for the integration the way we were.

Great experience for flooring and wall takeoffs.

Aug 15, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I have set up my own keys, can change look which enables me to show customer flooring breaks and designs.

Cons: Needs more designs for the items. When I am doing the takeoff and add it to the notepad I need to define the height of a wall at that time to eliminate an extra step.

Overall: Cost effective bidding

Time savings on labor to do takeoff

We have been on Pro Contractor for 3 years and have been very satisfied.

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I would buy it again knowing what I know after using it for three years.

Pros: Ease of use and able to train new people quickly on the software. Always being updated and great reports to manage the business.

Cons: Would like to see customer service get back to me a little quicker when I run in to an issue. There are a few input items that once entered you cannot change.

Mar 20, 2013
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support

Comments: In March of 2013 I wrote a review on the software. I wanted to update my current status on our Maxwell program fiasco. To date, we continue to have issues - they chopped one of my issues as to needing a software update. In the update process, Maxwell said there was an issue and we needed to pay our invoice immediately to complete the upgrade - fair enough, we paid on the spot. The next day, Maxwell came in remotely to update our software, claimed they needed to evaluate our current database, then says they do not recommend an update at this time. Our issue remains unsolved. I stand by my previous review - I do not recommend this software for a general contractor, possibly a great software for a smaller company completing single scopes of work - but not for a general contractor. **UPDATE** To date we have spent countless hours trying to get Maxwell working properly. We have had the software over a year and still speak with tech support at least weekly because of system "bugs" (their words - not mine). I would not recommend this for another General Contractor. Go with the old faithfuls. We are very unhappy.

Mar 20, 2013
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support

Comments: In March of 2013 I wrote a review on the software. I wanted to update my current status on our Maxwell program fiasco. To date, we continue to have issues - they chopped one of my issues as to needing a software update. In the update process, Maxwell said there was an issue and we needed to pay our invoice immediately to complete the upgrade - fair enough, we paid on the spot. The next day, Maxwell came in remotely to update our software, claimed they needed to evaluate our current database, then says they do not recommend an update at this time. Our issue remains unsolved. I stand by my previous review - I do not recommend this software for a general contractor, possibly a great software for a smaller company completing single scopes of work - but not for a general contractor. **UPDATE** To date we have spent countless hours trying to get Maxwell working properly. We have had the software over a year and still speak with tech support at least weekly because of system "bugs" (their words - not mine). I would not recommend this for another General Contractor. Go with the old faithfuls. We are very unhappy.

Minimal at Best

Oct 08, 2015
1/5
Overall
1 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: The correlation of estimating, project management to accounting.

Cons: CUSTOMER SERVICE, we have had this product now for over three years. Still insist the product support is minimal to NONE. They do not have answers, and usually cannot solve issues. The search bar/help is TERRIBLE.

Recommendations to other buyers: This is excellent for a small company. I do not recommend this for any company doing more than one million a year.

We run all of our jobs and accounting through this program

Nov 03, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: We can do all of our job costing, estimating, customer invoices and accounting in one place

Cons: The company is impossible to deal with, there are a ton of hidden costs, the program runs slow on their cloud and it's impossible to get a timely response with any issues that you have (sometimes I have waited a week before they got back to me).

Recommendations to other buyers: Be sure to ask about all costs up front and if possible see if you can get a representative for your company that you can call at any time with issues. Also ask what their turn around time is when you create a "case"

Three months and out

Sep 09, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Available on multiple platforms, staff tries to help but are compartmentalized. One stop for everything.

Cons: Oh my. No response whatsoever to programming needs, fee for help, very, very poor take off capability. Could measure SF, area, but i used a second application almost right away for takeoffs beyond that. Also, relatively easy tasks in other programs are not easy here. I am a pure construction manager, so the invoicing and accounting functions may work great, but I did not use.

Recommendations to other buyers: Make sure you ask for every possible cost, up front, in writing. And honestly, the cost of this is way more that what its worth. Even if you've already purchased, I would just cut my losses and find something else.

My review of conference

Oct 13, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: My overall review of the conference is that it was focus on Vista and that the ProContractor user were neglected. I talked to a lot of people and we all felt the same since the beginning with the opening they only talked and demo vista, what about ProContractor. Please have more context in the classes, more advanced classes not only beginners. Repeat class so we don't have to take one and missed the other one completely because it wasn't offered again. Have more accounting content, there are a lot of us that use the accounting more than anything else. Have one on ones like before.

Pros: The classes I took were good I learned a little

Cons: Classes were to basic and not many selections.

Recommendations to other buyers: Give more to the ProContractors Users.

Mar 21, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Tennessee Dirt Works LLC is a small grading contractor and has used Maxwell systems for a while, but did not use it to its full potential. We originally were just using it for earthwork takeoffs, and then transferring all the information over to an excel spreadsheet. This process, which we thought was a fast process, ended up being a very slow and tedious process once we started using on-screen takeoff and estimator. Now our pricing and takeoff is done in one system and has become streamlined, saving us a tremendous amount of time. The capabilities to build assemblies in the estimator program, that covers all the areas of site work, takes all the guess work out of building your estimate. Also, the way the system breaks out Equipment, labor, subcontractor and material is a great tool. It allows you to see how much you have in each category instead of guessing; under the old way in excel. I would recommend ProContractorMX to any contractor that is looking to be able to bid faster and more accurate as well as track job cost in a more streamline fashion.

Fantastic interface

Sep 08, 2016
3/5
Overall
2.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
2.5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: interface is great, visual and 3-d assemblies are nice to work with

Cons: everything about this software is going to cost you. almost impossible to set up for an average user. Expect to spend a ton on training and annual maintenance.

Recommendations to other buyers: Get your best tech person to do the training and hope they stay around for years.

I treat procontractor as a "worker bee".

Oct 08, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to enter data one time and get numerous reports. The support that is available. This product will grow with our company.

Cons: Don't like that it is not compatible with P6 scheduling software.

Recommendations to other buyers: Make sure you are ready for a high level of detail in your job costing.

Great estimating, troublesome accounting and bumpy implementation

Oct 11, 2016
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: Estimating is great! Dynamic program that can help automate your estimating. Powerful assemblies allow you to estimate entire wall assemblies accurately with minimal input. The accounting module is not intuitive. It's limited, cumbersome and difficult to work in. My largest frustration in the entire process was around training. Due to the lack of intuitive use inside the product, it requires more training than other products we've implemented. The training is expensive so it's a double hit, more time and more money. Lastly, was our training path was bumpy and required even more time to execute.

Pros: Estmating and enterprise assemblies

Cons: Accounting

Clunky and not intuitive

Dec 14, 2016
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: Procon can both be a time saver and a time waster. I personally find it to be a very clunky, and I believe it is about 10 years behind the game on their user interface... Which I am hoping gets an overhaul very soon because I am stuck using it as long as I am with my current company. Great in some applications, but could be better. There is other PM out there that are far better and easier to use.

Pros: Estimating Accounting Some Project Management

Cons: UI is awful. One of the worst in the business. Not great on site as it should be. The mobile app is horrendous. Lack of support and development

It does the basics of what we need it to do. Estimating didn't have enough masonry detail for us.

Aug 16, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Being able to give our crews plans on the mobile app. The invoicing system is also pretty convenient to use.

Cons: It's incredibly hard to find or make reports that offer the specific details we're looking for. You should make it easier to create your own reports without knowing computer language and having a detailed working knowledge of SQL.

I have used this product since before it was run by Quest

Jun 16, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The program is very user friendly and the vendor has always answered my questions about how to figure out any problems

Cons: Updates have sometimes made me relearn the program.

Recommendations to other buyers: The first year I used this program my revenue increased greatly

Procontractor

Apr 30, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Procontractor does what it is supposed to do - manage documents for projects. It serves as a central database to create, save and send documents for projects.

Cons: Procontractor can be difficult to manipulate. There are different pages for different documents that have to be entered a certain way for things to "work" and sync properly.

ProContractor Experience

Oct 13, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I am very impressed with the overall functions and capabilities of ProContractor. I feel that the product has been designed with best practices in mind. It's design also appears to be focused on taking advantage of new technology advances in the IT industry as a whole so that we can leverage capabilities as they become available.

Pros: Ease of use, and focused on paperless processing

Cons: Electronic communication of payroll information is not available to share with employees

Recommendations to other buyers: Take a serious look at ProContractor before make a decision to purchase a new product

Nothing but problems with this program

May 06, 2014
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: There's nothing I like about this system right now.

Cons: We purchased the accounting and estimating software in October 2013 with the goal of going "live" on 1/1/14. Now it is May 2014 and we are live, but we have had nothing but problems with the program. Our reports have bad numbers, we have performance issues which they have told me are their internal issues that they are working on, and we have no faith in the integrity of the program or the reports. The support team seems to be overworked and has slow response time. They clearly don't seem to have idea how to get our reports to be correct and have no answers at this point.

Recommendations to other buyers: Beware of Maxwell Systems ProContractorMX program. It is slow, rigid, and difficult to use.

great, easy to learn, user friendly

Oct 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Learning how to operate the system was quite easy and simple. The videos on Clear View have been very helpful as well as the people who I contact for assistance. The reports are usually what I'm looking for in terms of data. If not, I can use a couple reports to obtain the data.

Cons: It would be nice to have contract invoices broken down more so we can see the line items better for huge projects instead of massive amounts per line.

Very Cumbersome

Feb 01, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Comments: I would like to give ProContractor a good review but the cons outweigh the pros. So many other software companies out there that "get it" Pro Contractor does not. Unfortunately, our accountant is comfortable with using it which in turn makes the rest of us suffer.

Pros: Easy to run management reports.

Cons: Too many steps to enter simple information. Does not tie into the good software that's available today. Accounting is a nightmare.

Recommendations to other buyers: Do your research and find something that is up to date, there's much better out there.

It's terrific!

Oct 08, 2015
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I really like the reports and forms. I like that I can modify them to make them unique to our company. The cloud has helped to make us mobile and our data secure.

Cons: There are some inflexibility in the system. ie: In some cases you want to delete a change order or vendor invoice and the system doesn't let you.

Recommendations to other buyers: Really weigh the cost of the time and expense. Like any new software you need to not only invest in the expense but just as important is to invest the time to learn. It's the only way to be successful.

Sold a bag of gold till we actually bought it

Feb 01, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We were sold the software as a complete construction software with all necessary functions from bidding, estimating, project management, scheduling so we could integrate all our internal software with accounting to seamlessly make things easier. We very quickly found out this software must have been written by programmers not ever involved with construction as the use is terrible, takes twice as long to do things and is very nonfunctional/conforming to change.

Pros: NONE

Cons: EVERYTHING and EXPENSIVE

Recommendations to other buyers: Buy something else

This is not as promised!

Nov 03, 2015
2/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: They have very helpful people working for them, but there is so many layers of divisions that you have to talk to 3-5 people to finally get anything done.

Cons: The product does not live up to the price tag. We are 4 months into going live with the system and still can not depend on any report to be correct.

Recommendations to other buyers: Good system for new users, but if you are coming from a preexisting system don't pay for the training or migration. The amount of frustration and time it takes to sort out the mess is not worth it.

Procontractor Review

Oct 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: product overall is good like the all in one capability in the product. go from estimating to project to accounting. Have issues now and then but resolve is easily reached and always a click or call away.

Pros: using for an all in one tool

Cons: training and understandability of program and all its processes to get from point A to point B.

Recommendations to other buyers: Ask questions, don't be afraid to contact support for answers. Use the program and "play" with it. this will allow you to get familiar with product!

ESTIMATING SOFTWARE

Nov 02, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: This product is a little complex to master, but once you get the hang of it, it does save a lot of time. I would like for them to add an undo function and the graphics are less than par, but it works well for our company's needs.

Pros: Will do takeoffs on multiple categories.

Cons: Graphics are poor & there is no "undo" button.

Recommendations to other buyers: Their customer service follow up is horrible. It took two weeks 2 different times to get a return call and then he/she didn't always know the answer to my question.

Very Dissatisfied

Jan 23, 2014
1/5
Overall
1 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: They bought a great concrete estimating software from Quest Solutions, and the Estimating Module is excellent.

Cons: They are great at packaging and presenting simple one-stop software for estimating, project management, HR, AP, AR, etc. The cost of the software, maintenance, and training is very expensive. They change every typical construction terminology they can to make it 'special'. A simple attachment is now a "binder item," and the estimating database is now the "catalog."

Recommendations to other buyers: They are slick at making it look so easy, but what they are really selling is training, support, and maintenance. We track over 50 cost codes through the WBS structures and export to Excel and Sage.

Love it!

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: doing great! keep up good work.

Pros: It is easy to use and maneuver around. Breaks down into details. easy access to reports. easy to posts

Cons: too many steps before getting to actually destination. cant change date when adjusting invoices or billing

Procontractor Review

Oct 12, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: We have been utilizing ProContractor for 6 months. Overall it has gone well. We utilize it AR, AP, Estimating and Project Management currently. It has greatly reduced the amount of double entry in our business.

Pros: The customer service and the product development had been the high points.

Cons: There is some functionality improvements that would make the software a truly all in one solution.

This software is not user friendly and horrible customer service

Oct 30, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: The least user friendly of all the construction software programs I have use. Worst customer service, be prepared to be billed for any help. We are seriously considering taking a loss on all the time and money we spent with them and trying to find another software program for our business (general contractors)