--- title: "Surveypal Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Surveypal Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/138589/Surveypal/" page_type: "product" language: "en" --- # Surveypal Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Surveypal ## What is Surveypal? Use the Survey Tool by Surveypal to easily create engaging surveys and share them effectively with your audiences. Simply drag the elements you want into the survey and customize it to match your brand’s aesthetic. Create multilingual surveys and take advantage of advanced logic rules to provide respondents with a seamless experience. The Survey Tool by Surveypal makes it easy to share your survey through a link, an email, text message, tablet, QR code, your website, or an integration – reaching all your audience only takes a few clicks. Track survey responses in real time and stay in the loop with a real-time results dashboard to help you stay informed and monitor the progress of your surveys. Surveypal is a trusted solution with 17+ years of experience and is used by over 600 companies worldwide. ## What is Surveypal used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Natural Language Processing (NLP)](https://www.capterra.com/natural-language-processing-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €299 Usage Based, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Surveypal?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.surveypal.com&name=Surveypal) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Surveypal 4.4 (19) VS. [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting Price €299 Usage Based, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (19) Ease Of Use 4.7 (8) Value For Money 4.1 (17) Value For Money 4.3 (6) Customer Service 4.3 (18) Customer Service 4.8 (7) ## Surveypal alternatives [4.7 (2,914)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (973)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Surveypal Overview ### Which roles and teams benefit most from Surveypal? Surveypal benefits customer service, operations, and research teams that need to collect feedback, measure satisfaction, and spot service trends quickly. Business owners, founders, and executives use it to monitor customer experience and guide decisions, while independent consultants and content professionals rely on it to gather audience insights and improve outreach. Answer based on 12 reviews Overview ### What company size and specific industries is Surveypal built for? Surveypal is designed for businesses ranging from SMBs to enterprise companies that want to become more customer-centric through better customer experiences. The vendor description does not specify particular industries, so the product appears aimed at organizations across sectors that need customer experience and feedback management. Features and Usability ### What are the key features of Surveypal? Surveypal offers survey builder tools with customizable templates, questions, branching, skip logic, and question piping. It also includes anonymous feedback, NPS, CSAT, and CES survey structures, plus multi-channel distribution through email, SMS, mobile, and site intercept. Reporting features include real-time analytics, dashboards, visual analytics, and custom reports. Pricing ### How much does it cost and what fees or limitations are included? Surveypal starts at €299 per month for the Survey Tool, a usage-based plan. It includes unlimited users, invites, and surveys, with pricing tied to responses rather than seats. The plan also offers a drag-and-drop interface, feedback routing, and multilingual surveys. Integrations ### Which third-party tools and platforms does Surveypal integrate with? Surveypal integrates with 3 third-party platforms: Genesys, Salesforce Platform, and Zendesk Suite. These catalog integrations cover customer support, CRM, and contact center workflows, giving Surveypal connections to widely used business systems. Getting Started and Support ### What training and onboarding options does Surveypal offer? Surveypal provides in-person training, live online sessions, webinars, documentation, and videos. These formats give teams options for guided instruction, group learning, self-paced reference, and recorded walkthroughs when getting started with the platform. Getting Started and Support ### What customer support options does Surveypal offer? Surveypal offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. These channels give users several ways to find answers or contact support, though no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 10,572 Survey reviews Capterra reviewers point to these as the survey features buyers care about most: - **Customizable Questions** (**54%** of reviewers rated this feature as critical) - **Survey Builder** (**53%**) - **Reporting/Analytics** (**45%**) Surveypal supports all three top-priority features: **Customizable Questions**, **Survey Builder**, and **Reporting/Analytics**. Together, these capabilities help businesses create surveys that fit specific goals, build and launch them more efficiently, and review results clearly, allowing teams to collect better feedback and make more informed decisions. Survey Builder 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create and manage surveys Dashboard 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Multi-Channel Data Collection 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collect information from multiple sources Multi-Channel Distribution 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Negative Feedback Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Reporting/Analytics 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Surveypal 75 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - CES Survey Structure: Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Cleansing: Removes data that is incomplete, inaccurate, or irrelevant from a dataset - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multiple Question Types: Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Employees: Measure employee engagement and loyalty towards a business using the Net Promoter Score - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Randomization: Randomize the displayed order of questions and answer options - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Site Intercept Survey: Survey popup over a webpage to specific users based on their behavior - Skip Logic: Skip over or route respondents to different questions based on their previous answers - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Topic Classification: Identify recurrent themes or topics - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.0 (19) 4.0 Based on 19 reviews ## Pricing Value for money 4.1 (17) [View pricing plan details](https://www.capterra.com/p/138589/Surveypal/pricing/) Survey Tool €299.00 Usage Based,Per Month It includes: - Unlimited users - Unlimited surveys - Easy Drag & Drop interface - Multilingual surveys - Feedback routing CXM €749.00 Usage Based, It includes: - Contextual AI - Sentiment analysis - Topic analysis - Unlimited users - Enriched insights Value for money 4.1 (17) 4.1 Based on 17 reviews ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Genesys](https://www.capterra.com/p/176458/Genesys/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (18) 4.3 Based on 18 reviews ## User reviews Overall rating 4.4 Based on 19 reviews Filter by rating 5(10) 4(6) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent JN JESSICA N. Owner Individual & Family Services ### "Easy to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2021 I'm able to build surveys to see what my employees and customers think about new products or business proposals while giving them the option to be anonymous Pros It Puts everything in an easy to use location and makes survey making and distribution beyond easy. Cons I have no complaints overall about any aspect of this software. Its a great product to use and like i said so easy! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VA Vibhor A. Researcher Civil Engineering ### "Great Survey tools" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 19, 2020 We were trying to learn from the stakeholders regarding the effectiveness of our research solutions It is a detailed oriented software Pros We had free trial and then switched to paid since it was very useful for our research and analytics. We get survey input from our participants in the format we want which is important Cons It is tricky to implement first and it has a learning curve which might not be straightforward to learn. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing Surveypal This software is easy for stakeholders and customers Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Kalle S. Content Producer Marketing and Advertising ### "Decent software for inside company surveys" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 April 8, 2020 Despite some functional difficulties, the software served it purpose, but from what I’ve experienced, I’m not sure I see the benefits compared to Google Forms etc. Pros I launched a personnel survey for a bigger company of over hundred people. I can only say that it worked well enough, I don’t have enough experience in creating similar surveys in order to assess that work performance on a deeper level. Cons I had to make two versions for different languages and there were functional technical difficulties with the translated version, that had nothing to do with my translation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KA Khalil A. Investor Real Estate ### "Great app to gather information " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 3, 2020 Definitely recommend it for people who are willing to gather information Pros This is one of the apps that I used once a long time ago, it helps you gather information in very simple way Cons Although I haven't used it for a while, my with it was very great especially when implementing the question in the survey Alternatives considered [SmartSurvey](https://www.capterra.com/p/57112/SmartSurvey/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing Surveypal It was a while ago when I used it but the recent was Survey Monkey Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Founder Marketing and Advertising ### "Helpful..." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 19, 2019 I have used several other feedback tools and I can tell that Surveypal is decent enough and is better than most of its competitors. It is simple, easy-to-use, and comes with basic features. If you’re into advanced surveying, it isn’t for you. However, if you have just started with surveys, Surveypal won’t disappoint you. Pros 1\. A responsive survey app that lets you collect survey from multiple channels with ease. 2. Works with leading CMS. 3. Zapier and other third-party integrations. 4. Great customer support. Cons 1\. Still needs a lot of improvement in terms of design, features, and integrations. 2. Analytics need more work as it is too basic. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GN G. N. Property management Real Estate ### "Very user friendly " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 23, 2018 Pros We use Surveypal for our company top workplace submissions. Surveypal is great becuase we are able to send to all employees and they can respond while remaining anonymous. Cons Sometimes creating the survey can be difficult with the interface glitches. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Michael S. freelance ### "Needs a little more work" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 August 1, 2018 With a little more work, it can do much better. Pros Great features, customer support's very responsive, and making surveys is rather easy when you go to make one and works well with Zapier Cons It's difficult to use analytics and sometimes the support team doesn't always give you a straight answer, and sometimes the software freezes and you have to start over. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jessica P. Independent Contractor ### "Overall, good experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 10, 2018 Pros This is a really easy tool to use and offers a lot of insight into your customer base. This is something I utilize to learn more about customers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 11, 2018 Thank you Jessica for the kind words! I'm happy you find Surveypal valuable and easy to use. All the best, Sointu Surveypal SH sabrina H. Manager Research ### "Innovative. Chance to perceive customer experience." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 4, 2017 Pros Interface is very user friendly. Staff has a great support team that coaches you through the startup and gets you going. Startup was rather quick and easy. Cons I have found it a little bit difficult to create survey; it would be beneficial to have some test surveys or guidance. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BF Brenda F. ### "Big time saver" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 4, 2017 I have successfully used Surveypal in business for a number of applications. Ranging from getting feedback before and after a conference event, working with sales teams to gain customer satisfaction information from their customers to very complex survey questions to aid with data collection for research teams. I love how easy the product is to use and how clever you can be with making the survey simple, detailed and entertaining for the respondent. The main function that sold me on Surveypal that I did not find in any other products was its ability to automatically produce the back end reports from the data collected. This function has repeated saved me hours if not days of work for each project! Pros Back end reporting functionality Cons There are a couple of collection types it does not do that we needed Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/138589/Surveypal/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.