# Surveypal Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Surveypal the right Survey solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/138589/Surveypal/reviews --- Surveypal 4.4 (19) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Surveypal Ease of use 4.3 Customer Service 4.3 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Founder Marketing and Advertising Used the software for: Less than 6 months ### "Helpful..." January 19, 2019 4.0 I have used several other feedback tools and I can tell that Surveypal is decent enough and is better than most of its competitors. It is simple, easy-to-use, and comes with basic features. If you’re into advanced surveying, it isn’t for you. However, if you have just started with surveys, Surveypal won’t disappoint you. Pros 1\. A responsive survey app that lets you collect survey from multiple channels with ease. 2. Works with leading CMS. 3. Zapier and other third-party integrations. 4. Great customer support. Cons 1\. Still needs a lot of improvement in terms of design, features, and integrations. 2. Analytics need more work as it is too basic. Review Source VA Vibhor A. Researcher Civil Engineering Used the software for: 6-12 months ### "Great Survey tools" September 19, 2020 5.0 We were trying to learn from the stakeholders regarding the effectiveness of our research solutions It is a detailed oriented software Pros We had free trial and then switched to paid since it was very useful for our research and analytics. We get survey input from our participants in the format we want which is important Cons It is tricky to implement first and it has a learning curve which might not be straightforward to learn. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Surveypal This software is easy for stakeholders and customers Review Source Melissa M. Operations Manager Education Management Used the software for: 6-12 months ### "Surveypal has potential, not quite there yet " March 20, 2017 3.0 We chose Surveypal initially because what we were promised it could do. The surveys are easy to build, you can use Zapier to set up a nice tracking system, it's easy to get in contact with support. However, the analytics are a little difficult to use with how we set up our survey, forcing us to manually take apart and understand our data. In addition, we often get the answer, "we'll look into that" when asking for help from support. In the future, when a lot of the kinks are worked out, I expect this to be a 4-5 star platform. Pros Clean design, responsive support team, easy to build surveys, works with Zapier Cons analytics are hard to use, support doesn't always have answers, over promises Review Source KA Khalil A. Investor Real Estate Used the software for: I used a free trial ### "Great app to gather information " April 3, 2020 5.0 Definitely recommend it for people who are willing to gather information Pros This is one of the apps that I used once a long time ago, it helps you gather information in very simple way Cons Although I haven't used it for a while, my with it was very great especially when implementing the question in the survey Alternatives considered [SmartSurvey](https://www.capterra.com/p/57112/SmartSurvey/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Surveypal It was a while ago when I used it but the recent was Survey Monkey Review Source JN JESSICA N. Owner Individual & Family Services Used the software for: Less than 6 months ### "Easy to use " June 30, 2021 5.0 I'm able to build surveys to see what my employees and customers think about new products or business proposals while giving them the option to be anonymous Pros It Puts everything in an easy to use location and makes survey making and distribution beyond easy. Cons I have no complaints overall about any aspect of this software. Its a great product to use and like i said so easy! Review Source SH Sabrina H. Customer Service Manager Wholesale Used the software for: 6-12 months ### "Advocate for Surveypal" March 23, 2017 5.0 Surveypal has allowed us to elevate our customer experiences by analyzing and taking support to the next level. I am extremely impressed with both your product as well as with your customer support. The staff has offered much guidance before I even needed to reach out Review Source BF Brenda F. Used the software for: ### "Big time saver" April 4, 2017 5.0 I have successfully used Surveypal in business for a number of applications. Ranging from getting feedback before and after a conference event, working with sales teams to gain customer satisfaction information from their customers to very complex survey questions to aid with data collection for research teams. I love how easy the product is to use and how clever you can be with making the survey simple, detailed and entertaining for the respondent. The main function that sold me on Surveypal that I did not find in any other products was its ability to automatically produce the back end reports from the data collected. This function has repeated saved me hours if not days of work for each project! Pros Back end reporting functionality Cons There are a couple of collection types it does not do that we needed Review Source KS Kalle S. Content Producer Marketing and Advertising Used the software for: Less than 6 months ### "Decent software for inside company surveys" April 8, 2020 3.0 Despite some functional difficulties, the software served it purpose, but from what I’ve experienced, I’m not sure I see the benefits compared to Google Forms etc. Pros I launched a personnel survey for a bigger company of over hundred people. I can only say that it worked well enough, I don’t have enough experience in creating similar surveys in order to assess that work performance on a deeper level. Cons I had to make two versions for different languages and there were functional technical difficulties with the translated version, that had nothing to do with my translation. Review Source MS Michael S. freelance Used the software for: 6-12 months ### "Needs a little more work" August 1, 2018 4.0 With a little more work, it can do much better. Pros Great features, customer support's very responsive, and making surveys is rather easy when you go to make one and works well with Zapier Cons It's difficult to use analytics and sometimes the support team doesn't always give you a straight answer, and sometimes the software freezes and you have to start over. Review Source CD Chau D. Used the software for: ### "Report & invitee list" March 23, 2017 5.0 Surveypal is functional, easy to use - great UX and UI. Customer support works effficiently. The report eg. in excel should give more details of no reponses or not completed responeses. Currently it only show results for the completed responses Few remarks for development: There should be a function to save or built a list of invitees so one same list doesn't have to be imported many times for each survey. Review Source RB Ross B. Used the software for: ### "A good option" March 27, 2017 4.0 Surveypal is a good option for doing basic surveys, and it integrates with some 3rd party providers well - to a point. It's not the easiest or most intuitive to connect other services into SurveyPal - in fact, I'm not completely sure how it works. But that's ok, even if you only use the basic survey building/distribution functionality, it's a good alternative to SurveyMonkey. Review Source JP Jessica P. Independent Contractor Used the software for: Less than 6 months ### "Overall, good experience" January 10, 2018 5.0 Pros This is a really easy tool to use and offers a lot of insight into your customer base. This is something I utilize to learn more about customers. Review Source Response from Surveypal January 11, 2018 Thank you Jessica for the kind words! I'm happy you find Surveypal valuable and easy to use. All the best, Sointu Surveypal LS Leszek S. Used the software for: ### "Good tool with some aanoying shortcomings " March 27, 2017 3.0 In general it is acceptable. Still the mobile version does look good, especially quetions are not on in the same place. Limited function make creating more complex quetionnaries difficult to make. Reports' content and structure is very limited. Review Source PF Peter F. Used the software for: ### "Solid Survey Platform" March 20, 2017 4.0 Great tool that allows survey takers to upload files, which separates it from competing services. Interface customization is also a big plus. Well worth the price. Review Source sH sabrina H. Manager Research Used the software for: 6-12 months ### "Innovative. Chance to perceive customer experience." October 4, 2017 4.0 Pros Interface is very user friendly. Staff has a great support team that coaches you through the startup and gets you going. Startup was rather quick and easy. Cons I have found it a little bit difficult to create survey; it would be beneficial to have some test surveys or guidance. Review Source AZ Aaron Z. Used the software for: ### "Review from SportsRecruits" March 20, 2017 5.0 I've used surveypal a few times, the imagery is great, it's easy to build but most importantly it's easy for our customers. Review Source SS Steven S. Used the software for: ### "Easy and robust" March 20, 2017 5.0 Surveypal was easy to learn and very flexible. The data was great and simple to export and analyze. Thanks, Surveypal! Review Source NE Nick E. VP Non-Profit Organization Management Used the software for: Less than 6 months ### "A strong survey tool" March 20, 2017 4.0 We switched to SurveyPal from another, more expensive platform. We've achieved feature parity with this more expensive platform. They have also worked with us to add additional features that have been needed. Pros Low cost. Cons The occasional missing feature. Review Source GN G. N. Property management Real Estate Used the software for: Less than 6 months ### "Very user friendly " August 23, 2018 5.0 Pros We use Surveypal for our company top workplace submissions. Surveypal is great becuase we are able to send to all employees and they can respond while remaining anonymous. Cons Sometimes creating the survey can be difficult with the interface glitches. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.