ProProfs

ProProfs Knowledge Base


4.5 / 5
13 reviews

Who Uses This Software?

ProProfs Knowledge Base targets professional teams, small scale businesses, large scale firms and leading enterprises. The software serves the major purpose of creating a common knowledge platform.


Average Ratings

13 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.97/month/user
  • Pricing Details
    $ 29 /Month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ProProfs
  • www.proprofs.com
  • Founded 2006
  • United States

About ProProfs Knowledge Base

ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQs to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams.


ProProfs Knowledge Base Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

ProProfs Knowledge Base Reviews Recently Reviewed!


We use ProProfs KB as the primary documentation platform for all our new Cloud-based products.

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: ProProfs KB is similar to much more expensive and complicated Help Authoring Tools, but extremely user-friendly, always available online, and can be used on any platform with a browser. The tool is very flexible for a variety of purposes, and can be used as simple FAQ/knowledgebase or complex enterprise documentation solution, as we've done. ProProfs KB is also extremely reliable, we've experience almost no discernible down-time over the two years of using them. The customer service is outstanding... very courteous and prompt responses to questions. And fixes and improvements are usually applied faster than what I've experienced with other SaaS vendors.

Cons: For the price/value, there aren't too many cons with ProProfs KB. There are a few quirks and some features don't always work as advertised, but we've usually been able to find reasonable work-arounds on our own or with help from support.

Nice Product to use in our company

Jul 15, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like most Import and export feature of this software. We can export our content and use this as our static webpage. It also generate whole site in PDF. I can import robohelp document, word document to KB

Cons: I have on cons. Workflow is not strong feature

Overall: .It is nice product to use . I got wow experience in this product. Support is also awesome. Up time is 99.99%+. I like this due to SPA. It is very nice for internal document ion.

Recommendations to other buyers: I would like to Integrate with LDAP.

Best tool for customer support

May 23, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

4 / 5
Value for Money

Comments: I was receiving a lot of complaints regarding my call support as customers had to wait on IVR for long time. So, I wanted to set up a help site for my customers and I came across ProProfs Knowledgebase. It was so simple to set up the site and I was able to use videos & images to visualize the help articles. ProProfs rules!

Pros: I think it is a great tool for reducing expenses as customers can access helpsites and resolve their issues themselves without any hassles. Also, helpsites can be easily accessed from anywhere & anytime.

Cons: It served me all the purposes, so for me, there was nothing that I disliked about this product.

Writing FAQ's has never been easier

Sep 06, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A flexible product that comes equipped with an array of tools and features. If someone dreads writing online FAQs, this software provided FAQ templates to ease the FAQ designing process.

Cons: Runs fine on iOS devices, however, at times it lags on android. Overall I am satisfied with this tool.

Overall: An ideal product for e-commerce businesses. I would recommend this to anyone needing a solid knowledge base with an array of features.

Good tool for contextual help in web apps

Sep 21, 2015
4/5
Overall

4 / 5
Ease of Use

3 / 5
Customer Support

Comments: We wanted to bring our desktop version and wanted to integrate ProProfs as the knowledge base for our web app so that we could bring contextual help such as tool tips and light boxes for our items in the app and it worked out perfectly.

Pros: The free trial is awesome as it support all the integration features The fact that they support integration with the ticketing tool Zendesk simplified things a lot

Cons: Wish that the contextual help feature was available with their team plan.

Great tool for internal collaboration

Jun 29, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

4 / 5
Value for Money

Comments: I wanted a solution for my internal team to coordinate and collectively work together. We have a lot of employees who are constantly travelling because of business and we needed a system that can eradicate the geographical boundaries. ProProfs Knowledgebase was the tool we needed all along!

Pros: Its cloud based system and the accessibility from any device is really helpful.

Cons: Really there is nothing to dislike about ProProfs.

Good tool for FAQ or internal Knowledgebase

Apr 25, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

4 / 5
Value for Money

Comments: We has a double-pronged use of a knowledgebase software like ProProfs. One was for creating an FAQ for our website, answering questions of our customers. The other was for helping our internal teams to share their knowledge with each other via an internal FAQ.

Pros: I must say ProProfs of all the other help authoring tools we tried was the easiest to get started with. The editor is intuitive to use and creating pages was relatively easy and fast.

Cons: I wish they extend the Forever Free plan to more than just 20 pages :)

Decent, but did not live up to the expectations

Apr 14, 2016
3/5
Overall

4 / 5
Ease of Use

3 / 5
Customer Support

Comments: We chose ProProfs with the intention of creating a great KB site that will make the process of creating wiki's easy and fast. At first it seemed to be just that - simple to get around, easy to edit, however I have been experiencing a lot of formatting issues especially when using images that are becoming a time consuming hassle.

We have also been experiencing a lot of issues in integrating with Desk.com and customer support takes a long time to resolve.

Overall the software provides what we need for our organization, however the execution is not great and requires a lot of improvement.

Great little tool, easy to use and intuitive

May 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Looking for a good knowledge base system for my small business site, I decided to go for ProProfs Knowledgebase, and boy, did I get lucky with the very first tool that I tried. Happened to find them through Capterra's review and chose this particular KB based on the UI screenshots. I am really loving it. Creates pages in a jiffy, using a what-you-see-is-what-you-get editor. It's really a cakewalk. And all this for free! Thanks ProProfs and Capterra.

Quick setup with an easy learning curve and great features

Feb 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I fiddled around with several knowledge base creation software and plugins until I stumbled upon this one from proprofs. It does everything I wanted. Getting started was a piece of cake and creating wiki pages was such a rewarding experience. The tool is very intuitive and they also have an awesome customer support who helped me with a few queries in a very short span of time. Happy to be a proprofs customer.

Incredible tool for wiki & helpsite generation

Apr 20, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: I used ProProfs Knowledgebase to create multiple wikis & helpsites for my users. The tool is very easy to use, it is as simple as booting up a computer. I can organize lists, add external content, images and more. My users can easily get information without any problems. It is easy to use, simple to comprehend and fast to update.

Aug 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Really easy to use

Jan 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: ProPofs is really intuitive. I used it to create custom quizes and it worked just as I expected. Excellent customer support too. Overall a very positive experience.