# ProProfs Knowledge Base Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ProProfs Knowledge Base Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more. Source: https://www.capterra.com/p/138631/ProProfs-Knowledge-Base --- # ProProfs Knowledge Base Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ProProfs Knowledge Base ## What is ProProfs Knowledge Base? ProProfs Knowledge Base is an easy-to-use tool that can be used to create a knowledge base, FAQs, help centers, documentation, and manuals. Right from authoring and designing to publishing and user management, the tool is your perfect partner across all stages of content creation. 100+ settings and integrations, detailed reports, and advanced user management are some of the noteworthy features of ProProfs Knowledge Base software. ## What is ProProfs Knowledge Base used for? [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/)[IT Documentation](https://www.capterra.com/it-documentation-software/) Top alternative Featured Overall rating Based on 28 user reviews Reviews sentiment Positive 93% Neutral 4% Negative 4% Starting price $79 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ProProfs Knowledge Base?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.proprofs.com&name=ProProfs Knowledge Base) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ProProfs Knowledge Base 4.7 (28) VS. [4.7 (290)](https://www.capterra.com/p/177031/Document360/reviews/) Starting Price $79 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (28) Ease Of Use 4.7 (290) Value For Money 4.5 (23) Value For Money 4.5 (253) Customer Service 4.5 (27) Customer Service 4.8 (269) ## ProProfs Knowledge Base alternatives [4.7 (258)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.7 (1,776)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Full Text Search 5.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Search for specific words or phrases within a document or database Text Editing 5.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Edit text as needed Access Controls/Permissions 5.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Catalog Management 4.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Create and manage digital catalog of products/services with their details, specifications, and price Knowledge Base Management 5.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Collaboration Tools 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together ProProfs Knowledge Base 98 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track and manage schedules and meetings via an integrated calendar Create and manage digital catalog of products/services with their details, specifications, and price Track changes in laws and regulations and compare previous legislation to current legislation AI-based platform which conducts a conversation via auditory or textual methods An itemized to do list that can be edited as tasks are completed Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and report regulatory data to either internal management or external stakeholders Identify component attributes like servers, hardware, software, and manage relationships across all services Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Tools that provide relevant information at specific times to support judgments and courses of action Online forums/groups where users can ask questions, share ideas, best practices, etc. Automated or logic-based workflows that assist in the creation of electronic documents Scan, move or upload electronic files within the software's repository Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage product specific documents in a categorized order Assemble applications and processes by dragging over and arranging pre-built components Editing tool that allows users to drag and drop images, icons, widgets, or other components Receive and/or send email notifications for urgent updates, requests, or other information Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Specifically developed for the IT sector Store, manage and track all forms in a centralized location Manage global or internal standards that are designed to measure the impact of business processes or procedures. Search for specific words or phrases within a document or database Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support A repository of previously used/received RFP questions with responses Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Notifications via mobile devices A way of interacting with a mobile application using items such as windows, icons, and menus Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage and support multiple languages Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Predict future data based on historical data sets Streamlining repetitive tasks and activities through automated and predefined workflows Monitor the progress of projects from start to finish Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Creating relationships between different IT assets to define their status and dependencies in a network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Input different types of content and edit text formats, fonts, font sizes, and colors Search and filter data across systems to locate required information by entering keywords or certain criteria Manage and control the security aspects of an organization's digital assets, resources, and operations Online portal through which end users can access the system, manage tasks, or obtain information Optimize and manage the search engine optimization efforts for a website or digital content Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Sample files or documents that could be customized as needed or used as is Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Edit text as needed Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Interact with data visualization elements, such as charts and graphs, to drill down into data Set-up notifications and alerts for web browsers and apps. Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools An informational database that allows users to add, delete, or revise content Create, design and manage workflows for repetitive tasks What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.5 (20) 4.5 Based on 20 reviews ## Pricing Value for money 4.5 (23) Free Trial Free Version Free $0.00 Business Monthly $79.00 Flat Rate,Per Month Business Annually $588.00 Flat Rate,Per Year Value for money 4.5 (23) 4.5 Based on 23 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ LiveChat](https://www.capterra.com/p/62194/LiveChat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (27) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (27) 4.5 Based on 27 reviews ## User reviews Overall rating 4.7 Based on 28 reviews Filter by rating 5(22) 4(4) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent Deepak S. Content Marketer Computer Software ### "With Contextual Help, user experience has improved a lot!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 26, 2023 We were overwhelmed with support requests for common issues that could easily be solved. With contextual help, we have empowered our users to find solutions independently, significantly reducing our support workload and enhancing customer satisfaction. Pros I like how the Contextual Help feature provides integrated assistance to our help site, making it an easy-to-read experience for our knowledge base. It helps our team understand complicated terms and includes additional information with tooltips, lightboxes, and popups. Cons While the contextual help is extensive, there might be room for adding more tooltips or pop-ups. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Uttam Kumar S. Manager Automotive ### "Accessible and Secure Knowledge Base" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 23, 2023 I have mainly used it to share information with different audiences, such as internal staff, external partners, or customers. It has helped me maintain the confidentiality and integrity of my data and comply with various regulations and standards. Pros ProProfs Knowledge Base allows me to control the access and visibility of my knowledge base. I can make it public or restrict it to specific users or groups by enabling the privacy settings. Single sign-on, password protection, IP restriction, SSL encryption, and two-factor authentication are some of the features I find helpful regarding data security. Cons I have nothing to dislike but would appreciate even simpler context-sensitive help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Shruti S. consultant Accounting ### "User-Friendly & Versatile Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2023 The intuitive interface and user-friendly editor have made the tool accessible to team members with varying technical expertise. By centralizing our knowledge base, we have experienced improved collaboration, streamlined information sharing, and enhanced productivity. Pros From the moment we started using the software, their support team has been responsive, knowledgeable, and dedicated to resolving any issues or queries we had. Their prompt assistance and willingness to go the extra mile have made our experience with ProProfs Knowledge Base even more positive. Cons The reporting and analytics features could be more robust, providing deeper insights into user engagement and content performance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User SEO Executive Executive Office ### "Reliable tool with security and compliance " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2022 Security of content has always been a priority for us. ProProfs Knowledge Base has assured that our sensitive company information is fully protected. It offers excellent security features. Additionally, the tool is GDPR compliant, so we don’t have to worry about any security lapses. Pros We can track the revision history of recent changes, set IP restrictions, and assign user roles to people accessing the knowledge base. Moreover, we can add conditions to hide or display specific content on the knowledge base for different users. Cons It would be great to see features such as co-editing in the upcoming versions of the tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User SEO Executive Marketing and Advertising ### "Created online FAQs for Customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2021 ProProfs Knowledge Base has been a huge help. We were desperately looking for a decent tool for our customer support FAQs when we got to know about ProProfs. Using the software, we have built a fully functional FAQ section on our website. It is more like a comprehensive help site, with questions, answers, lots of how-to videos, and other helpful content. Our customers are happy, we are happy! Pros ProProfs Knowledge Base is undoubtedly the easiest tool I have used so far. No download, setup, or coding skills are needed to use the tool. That came as a relief as my team could instantly start using it without the unnecessary fuss. Cons I faced a few technical issues initially, but ProProfs’ support team was quick enough to come to our rescue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VC Valerie C. Course Creator Legal Services ### "ProProfs needs to add features to their software to keep up with Thinkific" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 22, 2021 The training platform is very expensive for what you get and the quiz maker is equally expensive for the features it offers. The platform does not come with a website and many features are almost impossible to find as there is no clear direction to them nor is there a list of what the features are or where to find them. For example, there is a landing page, but in the 5 years that I was with ProProfs, I never knew it existed. Pros I liked that ProProfs is very user friendly and it's easy to create courses or quizzes and add certificates and social media and email features. Cons I did not like that it was very expensive compared to similar platforms and it does not come with a website. Managing the landing pages is difficult as it is almost impossible to find access. Many features have hidden access, not very visible and it's easy to forget where things are as a lot of features are not labeled. Reasons for choosing ProProfs Knowledge Base I did not know that the other products existed at the time and the ones that I did find did not offer a certificate, which I needed for my product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User ATL SEO Information Technology and Services ### " Ideal for Customer Support Process" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 11, 2021 ProProfs Knowledge Base came as a breath of fresh air for us at a time when we were struggling with our support process. The speed at which we were receiving tickets was overwhelming to handle for a small support team. Our support system was about to crash, with the large inflow of tickets each day. That’s when ProProfs Knowledge Base came to our rescue. It helped us build a self-service help center for our customers to reduce the frequency of common and trivial issues and relieve our support team from ticket overload. And we are happy that we achieved this in a short time. Pros ProProfs Knowledge Base is a simple tool that scores high on its powerful features and third-party integrations. When we first started using the tool, we had no idea that it would be a no-brainer to use. The interface is very simple, and the tool integrates well with our current help desk tools. We use Freshdesk currently for help desk tickets. ProProfs integration with Freshdesk has further enhanced our support process. Cons Frankly, we will have to use the tool for some more time to identify any possible faults in it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 17, 2021 Thanks for sharing your review on ProProfs Knowledge Base. AU Anonymous User Product Marketing Computer & Network Security ### "Perfect for Employee Onboarding" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2020 It has been a smooth ride since the day we started using ProProfs Knowledge Base. Employee training and onboarding is now less time consuming and more valuable for our workforce. Employees can now enhance their skills, subject knowledge, and increase their understanding of our work dynamics, with the help of our online training document. Pros We found ProProfs Knowledge Base immensely helpful as far as employee onboarding is concerned. It helped us create online training documentation that new hires can access conveniently to get acquainted with our work culture, policies, projects, and more. The best part is that it’s easy to use. Employees didn’t take much time to get familiar with the product. They instantly started using it to create and manage our training document. Cons Zero complaints as of now. The current features of the software are amazing. We’d like to see better features that can make the experience even more memorable. Switched from [Helpjuice](https://www.capterra.com/p/130533/Helpjuice/) Pricing and features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 15, 2020 Thanks for sharing your views on ProProfs Knowledge Base. AU Anonymous User RPA Developer Computer Software ### "Simple, Flexible, & Versatile Self-service Knowledge Base" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 21, 2020 We are happy to have an all-in-one tool. The experience has been fuss-free till now. Thanks to its simplicity, we could use it to create different kinds of knowledge base for our teams, helping them combat challenges related to knowledge management. Pros We chose the tool in the first place because of its simplicity and versatility. We wanted something that could help us create a self-help knowledge base for different teams - HR, product, sales and support. Thanks to its variety of templates, we could easily create different kinds of knowledge base for our teams. Also, the tool allowed us to customize everything from scratch, right from themes, logo, header and footer, and much more. Cons Some of its features were a little technical so we couldn’t understand them in the first go. But the company’s support team was always available for assistance, making our overall experience hassle-free. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 29, 2020 Thanks for sharing your views on ProProfs Knowledge Base. SM Swati M. Director of Business Development Information Technology and Services ### "Perfect for creating our product manual" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 21, 2020 Our primary goal was to create a product knowledge base that our customers could use to get acquainted with our software and research questions on their own. Our support team is also able to reference our knowledge base when responding to common customer inquiries. Pros ProProfs Knowledge Base's features are simple yet powerful. Our team got familiar with the tool in no time. It doesn’t require any coding knowledge and different teams were able to participate in building the product manual. Cons ProProfs Knowledge Base has all the features we are looking for. So far our experience with the software has been quite good and we are happy with its performance. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 30, 2020 Thanks for sharing your views on ProProfs Knowledge Base. [View all Reviews](https://www.capterra.com/p/138631/ProProfs-Knowledge-Base/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)