# Motive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Motive the right Fleet Management solution for you? Explore 1688 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/138669/Motive/reviews --- Motive 4.5 (1688) [View alternatives](https://www.capterra.com/p/138669/Motive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Motive Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews RM ROBERT M DOT Safety and Compliance managerLogistics and Supply Chain, 201 - 500 employeesUsed the software for: 6-12 months. “One good thing about Motive was the accuracy of the location of our assets and the event detection that would come from one of our drivers.“ December 8, 2025 JR Jack R Accounting SpecialistAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “The first page is a useless header. If I want the image only, I have to click and download from the inside.“ March 16, 2026 KA Kevin A Director of SafetyTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: 1-2 years. “This gives transportation risk management a whole new perspective allowing you to reduce incident frequencies.“ May 8, 2026 AP Alissa P agentTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “sometimes delays in syncing data between drivers and the dashboard.“ March 12, 2026 Don N Senior Diesel TechnicianTransportation/Trucking/Railroad, 201 - 500 employeesUsed the software for: More than 2 years. “It has efficient vehicle tracking features that allows us to keep tabs with the location of our vehicles at all times.“ March 11, 2025 KA Kevin A Director of SafetyTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: 1-2 years. “Navigating around in this part of the system is a little "clunky" compared to some of the other telematics providers.“ May 8, 2026 TA Terri A Logistics and Distribution Operations CoordinatorTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “I highly appreciate the GPS tech that enable us to track location of vehicles and monitor movement enabling us to respond to any changes promptly.“ March 10, 2025 SH Sanjay H OwnerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “At times the ELD is faulty records drive time when parked and when you call for assistance to help fix the problem, they say there’s nothing they could do about it.“ September 4, 2024 ## Showing most helpful reviews Showing 1-25 of 1688 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Simon M. Business Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Already a very good solution on its way to become greater and greater" June 23, 2022 5.0 Pros The product is relatively easy and quick to subscribe to, deploy, and use. We love how beautiful and uncluttered their apps are (mobile and desktop). The most needed features are covered with Motive's basic subscription and when coupled with a higher subscription and AI real-time dashcams, Motive leads the way as a premier partner for trucking companies. Cons We do not hesitate to use their 24/7 support (phone/chat) to better understand the product and to resolve issues. However, the best way to contact them is by phone as sometimes we tend to be less understood through the chat application and it happened several times we were left without a response for long periods of time. I recommend calling them directly for quick follow-ups and resolutions. Alternatives considered [BigRoad](https://www.capterra.com/p/147689/BigRoad/)[Powerfleet](https://www.capterra.com/p/266387/PowerFleet/) Reason for choosing Motive Motive met all of our current needs as a young trucking company and seemed to be better positioned than the alternative solutions regarding the future of its offering. Review Source Response from Motive June 24, 2022 Thank you for your feedback. We are glad to hear that you are satisfied with Motive (formerly KeepTruckin) services. For any further questions or concerns regarding anything, feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564, and we will be more than happy to assist you. AR Atuhaire R. Student Education Management Used the software for: 6-12 months ### "Tracking system" March 8, 2025 5.0 It is a user-friendly interface and with a high data encryption system and easy to use Pros It helped me to track my laptop that was stolen to find it in just a few dayz by the use of its GPS Cons I didn't get a challenges when using Motive Switched from [PCS TMS](https://www.capterra.com/p/29249/Express/) Though they work the some PCS is slow sometimes Review Source Response from Motive March 13, 2025 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. MB Makhmud B. Driver Transportation/Trucking/Railroad Used the software for: 2+ years ### "Can’t get my money back. Horrible service. Horrible people " April 8, 2025 1.0 Had motive for many years. Few months before 2025 got an email saying there will be price increase. Wasn’t happy and I replied to the same email saying do not charge me because I won’t be renewing my subscription I no longer will be using motive. Ended up still getting charged with the price increase. Used it for couple of months now trying to cancel and they won’t refund me for the months that I won’t be using. Pros It was all good until the price increase. Was not happy about it and decided to cancel but can’t refund. Cons Horrible customer service. Trying to cancel the subscription and they won’t refund me for the months that I won’t be using their service. Review Source Response from Motive April 10, 2025 Hey Makhmud, We hope you find this email in the best of your health! This is to inform you that we have shared your details with our concerned team for an audit. Once they complete the audit according to your request, they will reach out to you with further details. Meanwhile, your patience is highly appreciated! Regards, Gary Smith Motive Support AP Alissa P. agent Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Reliable Fleet Management and ELD Platform for Trucking Operations" March 12, 2026 5.0 solid fleet management system that helps us manage drivers, maintain compliance, and track vehicles .Once you become familiar with the platform, it can be a very useful tool for both safety and dispatch. Pros Everything in one place. Having ELD logs, GPS tracking, safety alerts, and driver data all in the same dashboard makes it easier to manage drivers and stay compliant. Cons Some of the settings or reports can be harder to locate at first . sometimes delays in syncing data between drivers and the dashboard. Review Source Response from Motive March 15, 2026 Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! BG Bob G. Safety Director Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Safety Director" January 5, 2026 5.0 Let's go back to 2016 when I first had the chance to experience this awesome trucking ELD app and it's software when Motive used to be "Keep Truckin". One of the first to offer a free to use/ try before you buy kind of deal. It was a great way to let people experience what would soon be coming down the road in the near future for HOS compliance... Literally! It was good back then and has only gotten better! Fast forward to 2026, the same awesome service plus some added features that stand at the top of the leader board with the best ELD products on the market. User friendly software on both ends for the driver and office management personnel, all with full FMCSA Compliance. Pros Easy for drivers to use and operate. Backend office is simple and easy to manage. FMCSA compliance is top priority. Help was normally just a phone call away if needing assistance. Cons Sales department. Never push or be over bearing. Let the product sell itself... Customer Service wasn't to bad when needed Review Source Response from Motive January 13, 2026 Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! PB Peter B. administrator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Motive is pretty good solution." September 25, 2025 4.0 over all motive works well, just wish they would make it so a driver could go total paperless in states that have tolls. Pros Motive is fairly easy to use, their desktop give easy access to vehicle tracking, as well as use of camera to record event. easy to download just need date and time of any incident you might want. we also use it for eld drive logging, lets us know if drive is short on hours or is in violation. maintenance tab helps keep track of up coming preventive maintenance that you may require. their billing is pretty standard in monthly or yearly charge. last DOT is very familiar with this system and have had no trouble getting info downloaded to them during an inspection. Cons biggest con is we run a lot of new york state toll roads and on ifta reports print out they do not break down toll miles vs regular road miles, just gives a total for the state. so drivers still have to manually keep a written record of toll miles. If you look at their faq page there it says they do but you have to go thru each trip, for each truck, each day. who has time to do that? customer service told us that after we called them on it. Review Source Response from Motive September 30, 2025 Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. RM ROBERT M. DOT Safety and Compliance manager Logistics and Supply Chain Used the software for: 6-12 months ### "Motive review" December 8, 2025 4.0 I was in the Safety and DOT Compliance role with Motive. I watched our events that came in from our drivers and kept up with some DOT inspections that were due. Pros One good thing about Motive was the accuracy of the location of our assets and the event detection that would come from one of our drivers. Cons The only Con from me for Motive was it is very hard to get ahold of a live customer service agent. They always wanted you to use AI chats. Review Source Response from Motive December 10, 2025 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word, and for any further queries, please feel free to reach out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564. We will be more than happy to assist you. SS Sandro S. Maintenance fleet analyst Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Transforming Fleet Safety and Efficiency" September 17, 2025 5.0 Our overall experience with Motive has been very positive. The platform has streamlined our fleet operations, improved safety, and given us much better visibility into day-to-day performance. It has become an essential tool for both management and drivers. Pros Motive’s real-time tracking and visibility of trucks and trailers has been one of the biggest pros. It allows us to monitor the fleet more efficiently, reduce downtime, and improve decision-making on the spot. 3. Cons The mobile app could be more user-friendly for drivers, especially when they need to upload documents or review logs quickly. Review Source Response from Motive September 24, 2025 Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! EN Elizabeth N. General foreman Construction Used the software for: 6-12 months ### "Nature vs nurture" September 17, 2025 5.0 I see the overall value of the camera & see that it has made many drivers more aware while driving to stay focused on the task at hand., accident free. Pros I like that several times when there was a possible circumstance beyond my control, that could have lead to an accident(but did not) the camera is there to be my back up! Cons It keeps telling me to buckle up(which I do actually appreciate) when I'm already wearing it. It's not covered up by clothing or anything else. Also, when in heavy traffic, I always back up or slow down to allow for space between myself & traffic in front of me yet I'll get a reminder to not follow so close. I usually try to count the appropriate seconds that are required. Review Source Response from Motive September 24, 2025 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. EF Emerson F. Manager Wholesale Used the software for: 1-2 years ### "Motive Insights" May 24, 2026 5.0 Motive has been shown for us great value, we're looking now for the bluetooth device to help us in trailers for example. Pros Motive for me and company is a very important tool in terms of fleet management, we can get a lot of insights which are very special for the daily operation. Cons The quantity of manageable reports that we can create, including now the AI tool which is helping a lot of our data regarding the fleet. Review Source Response from Motive May 30, 2026 Thank you so much for your kind words Emerson, and for taking the time to share your experience with us! We are thrilled to hear about your great experience with Motive. We are committed to continuing to provide you with top-notch service. Your satisfaction is our highest priority, and we're here for anything you need. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. Looking forward to serving you again in the future! MOTIVE SS Stephanie S. Safety Director Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Safety Director" August 26, 2024 3.0 Decent. Gave me what we needed for right then but not long term. Pros An electronic option for paper logs to help drivers feel in everything that they are supposed to. Cons Customer Service and the fact that they are still working on a lot of features. Switched from [ORBCOMM](https://www.capterra.com/p/236749/ORBCOMM/) Orbcomm was hacked so we had to switch to something fast and motive was the short term answer. Review Source Response from Motive September 2, 2024 Hey Stephanie! We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564. Thank you! WC Wesley C. Fleet Operations Manager Logistics and Supply Chain Used the software for: 2+ years ### "A great all-in-one platform" August 3, 2022 5.0 I am happy with Motive. I like having so many modules in a single platform. We utilize the API which is now a central part of our maintenance plan. Pros Motive is a forward-thinking company. The recent rebranding shows that this is not a stagnant project. Motive is always releasing new features that add value. Cons I dont really have a major con to list. There are times when an ELD driving event may be logged incorrectly - often at the fault of the driver, and it would be nice to edit those events; if compliance allows it. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Verizon Connect customer support was terrible. Review Source Response from Motive August 4, 2022 Thank you for your feedback. We are glad to hear that you are satisfied with Motive (formerly KeepTruckin) services. For any further questions or concerns regarding anything, feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564, and we will be more than happy to assist you. SW Sue W. admin Transportation/Trucking/Railroad Used the software for: 2+ years ### "Motive all around great" November 14, 2024 5.0 For us, its good, we have never discussed moving away from Motive except for maybe costs Pros Tracking of our fleet, viewing logs and issues Cons sometimes hard to navigate when you are looking for 1 certain thing Review Source Response from Motive November 20, 2024 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. KG Kenzie G. Office Manager Pharmaceuticals Used the software for: 1-2 years ### "Great software for dash cams " October 31, 2024 5.0 Pros That you can see live time driving where the drivers are and with their current video camera placement. Cons The softwarevwas slow to update sometimes. Review Source Response from Motive November 7, 2024 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. EW Earl W. Operation Supervisor Utilities Used the software for: 2+ years ### "Operation Supervisor " August 29, 2024 4.0 I recently attended the Motive Summit in Nashville, Tennessee, and it was a fantastic experience. Meeting the employees of Motive in person allowed us to share ideas, ask questions, and build stronger connections. Through Motive Chat, I've always been able to get my questions answered promptly and effectively. Motive has been instrumental in keeping our company out of lawsuits that weren't our fault, providing us with peace of mind. Additionally, my drivers have often mentioned how the safety insights from Motive have influenced their personal driving habits, making them safer and more conscientious on the road. The summit reaffirmed my belief in the value that Motive brings to our operations. Pros Partnering with FusionSite Services, we integrated Motive's truck camera system into our vehicles, and it has proven to be an invaluable asset. The system excels in monitoring our fleet, ensuring quality control, and facilitating truck maintenance. Perhaps most importantly, it has safeguarded our company and drivers by providing crucial evidence in accidents that could have otherwise been difficult to dispute. Additionally, Motive has played a pivotal role in coaching our drivers to improve their skills, leading to safer and more efficient driving habits. This investment has undoubtedly enhanced our fleet management and overall operational integrity. Cons One area where Motive could significantly improve is in the realm of maintenance management. While the platform does offer a way to create maintenance schedules, it falls short when it comes to creating and managing work orders. For instance, if a mechanic is performing preventive maintenance on a truck and notices an issue that needs attention, there is currently no straightforward way to document this issue for future action. The ability to generate a work order in such scenarios would be incredibly beneficial, allowing mechanics to note repairs or tasks that can be addressed later when time permits. Implementing a work order management feature would greatly enhance the efficiency and effectiveness of maintenance operations, ensuring that no issues are overlooked and that all necessary repairs are documented and tracked systematically. Review Source Response from Motive September 8, 2024 Thank you so much for your kind words, Earl! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! AF Abisai F. Dispatcher Oil & Energy Used the software for: 1-2 years ### "Technology at it's best" August 28, 2024 5.0 I've used about 3 other systems but I don't remember their names and by far this system has surpass them. Pros We get to know sooner which truck a driver chooses, and I also like the Follow Mode for those time sensitive assignments. Cons I don't like to make the map the full screen because I can't browse through tabs so before I used to minimize the menu on the left hand side to have a bit more of the map with the unit numbers but a few months back that feature was removed so now I cant minimize it. Switched from [Vehicle Fleet Manager](https://www.capterra.com/p/82152/Vehicle-Fleet-Manager/) not my decision to switch but best decision Review Source Response from Motive September 4, 2024 Thank you so much for your kind words, Abisai! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! DH Dagan H. Operations Supervisor Environmental Services Used the software for: 1-2 years ### "Motive Review" August 29, 2024 5.0 It's been pretty good. I was the one being watched on the camera and am now watching people on the camera. Each side has been good Pros Ease of use. It is easy to hop on and find a certain individual Cons Kills our Fleet batteries. We constantly have to charge the batteries after sitting for 1 week Review Source Response from Motive September 4, 2024 Hey Dagan! Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. CC Chelsey C. Market Ops Manager Automotive Used the software for: 2+ years ### "Overall great company" August 27, 2024 4.0 Overall good experience, responsive customer service and user friendly website Pros it makes it easy to keep up with multiple drivers across multiple departments and states. Cons the changing algorithm and lack of communication about it. Review Source Response from Motive September 4, 2024 Hey Chelsey! Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. CA Cora A. Assistant Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Motive Can Be Helpful" August 26, 2024 4.0 It could be better, so far, no major issues Pros Motive is a convenient way to report defects Cons There is a lot of lag. Real time tracking is off at times. Review Source Response from Motive September 2, 2024 Hey Cora! Thank you for the wonderful review! It's great to hear that you appreciate our service. We do understand that a Lag or Tracking issue sometimes causes issues for our customers. We take your feedback very seriously and are always working on it to improve customer experience. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. RV Robert V. Associate GM of Logistics Logistics and Supply Chain Used the software for: 2+ years ### "Love Motive" August 26, 2024 5.0 Love it. Easy to learn and get used to. Pros On point live access. Easy to track where the driver's are. Cons A little slow buffering. Sometimes it takes a while to load. Review Source Response from Motive September 2, 2024 Hey Robert! Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564. We will be more than happy to assist you. MB Miguel B. Domestic operations Logistics and Supply Chain Used the software for: 6-12 months ### "Motive best app " August 29, 2024 5.0 I'm very satisfied with motive, very smooth app, 10/10 Pros Very accurate app to keep track of your driver Cons Syncing the driver with the truck, a lot of information to put in Review Source Response from Motive September 8, 2024 Thank you for the wonderful review, Miguel! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. VR Verified Reviewer Owner operator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Motive and the value it brings" June 20, 2024 5.0 Pros How it accurately tracks your progress, hours of service, safety violations,and the truck routes to shippers and receivers. Cons Its a great product. There's nothing to not love about Motive Review Source Response from Motive June 21, 2024 Thank you for your glowing review! We're thrilled to hear that you value Motive's accuracy in tracking progress, hours of service, safety violations, and truck routes to shippers and receivers. It's wonderful to know that you find our product meets your needs so well. If you have any further questions or need assistance, please don't hesitate to contact us at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564. We're always here to help! WA Waseem A. Onwer Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Never trust there sales person " July 10, 2024 1.0 Pros Sales person lied what he promised, Not trustworthy Cons Promised insurance discount, never got it, even 6 months no one responded Reason for choosing Motive It was mistake, I will never recmond anyone Review Source Response from Motive July 14, 2024 We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you. DC David C. Owner Operator Transportation/Trucking/Railroad Used the software for: 2+ years ### "The Good, the Bad and the Evil of Motive " July 6, 2023 4.0 Early on they were great, had contacts in the business, would promote them on my Hotshot-USA Resource Network as an affiliate, I found them new business and told my members about them. Earned commissions that they told me were on the way. Got one but never got the rest. When I asked about them they could not tell me anything. As a ELD gateway, they are the premium service and the standard for the trucking business. They have a lot of great features, and fairly easy to use. They may just be too big and global , and need to organize a little better. I like them but I am always looking for another partner to work with, to promote and to eventually use for my trucks. I think they are overpriced and have lost the connection with some of their market. Pros When you are out on the road and need customer support, they are always a phone card away and very knowledgeable help. Have all the features and more that a Trucking Business needs, and should implement into their business. Keeps records, reports, and other features so that Governmental agencies, DOT, FMCSA, Insurance entities can share your records. Cons They lock you into service, too expensive, when you need reports or features such as fuel logs, they charge you more and lock you further into the program. When you do pay for an added feature, that you need immediately, such as Fuel Hub, they take their time to install, then they never show you how to have your drivers log in their fuel purchases. When you work with them to promote their product and company, the contacts you have just quit and leave, leaving you without warning and no way to talk to someone. You call and call, leave messages with other departments, personal and no one ever returns your phone calls. Slow to respond or even call back when you need them, however product support and technical support is top notch. They are an Indian based business and most of their support staff is hard to understand or communicate with at times. Alternatives considered [TruckX](https://www.capterra.com/p/182824/TruckX/) Review Source Response from Motive July 8, 2023 Wow, thank you for the great review! We're glad to hear that you're happy with our service. Please feel free to spread the word and If you have any questions or need assistance, our support team is always here for you via email at support@gomotive.com or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. WB William B. Safety Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "The ease of ELD's" July 29, 2021 5.0 We lease our Trucks and it use to take upward of 45 minutes to swap a ELD box but now with KT I can do it in under 5 minutes and the driver just has to pair to the KT box. Pros We have been using KT for years and it just keeps getting better with the updates and ease of use for our drivers. Cons I do wish it had the ability to remind me of Med Cards, MVR and License renewal for each driver. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[Azuga Fleet](https://www.capterra.com/p/153228/Azuga-Fleet/)[OMNITRACKS](https://www.capterra.com/p/212823/OMNITRACKS-Cloud-Ticketing-System/)[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing Motive Ease of use for the Drivers. Review Source Response from Motive July 31, 2021 Hi William, thank you for your feedback. Glad to know that you enjoyed using our services. Keep on Truckin! 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