--- title: "Motive Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Motive the right Trucking solution for you? Explore 1688 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/138669/Motive/reviews/" page_type: "reviews" language: "en" --- Motive 4.5 (1688) [View alternatives](https://www.capterra.com/p/138669/Motive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Motive Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews KA Kevin A Director of SafetyTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: 1-2 years. “This gives transportation risk management a whole new perspective allowing you to reduce incident frequencies.“ May 8, 2026 JR Jack R Accounting SpecialistAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “The first page is a useless header. If I want the image only, I have to click and download from the inside.“ March 16, 2026 Don N Senior Diesel TechnicianTransportation/Trucking/Railroad, 201 - 500 employeesUsed the software for: More than 2 years. “It has efficient vehicle tracking features that allows us to keep tabs with the location of our vehicles at all times.“ March 11, 2025 AP Alissa P agentTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “sometimes delays in syncing data between drivers and the dashboard.“ March 12, 2026 TA Terri A Logistics and Distribution Operations CoordinatorTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “I highly appreciate the GPS tech that enable us to track location of vehicles and monitor movement enabling us to respond to any changes promptly.“ March 10, 2025 KA Kevin A Director of SafetyTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: 1-2 years. “Navigating around in this part of the system is a little "clunky" compared to some of the other telematics providers.“ May 8, 2026 Don N Senior Diesel TechnicianTransportation/Trucking/Railroad, 201 - 500 employeesUsed the software for: More than 2 years. “Motive has very advanced AI powered monitoring features that help us to gain clear view of our vehicles, their equipments and their health status.“ March 11, 2025 SH Sanjay H OwnerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “At times the ELD is faulty records drive time when parked and when you call for assistance to help fix the problem, they say there’s nothing they could do about it.“ September 4, 2024 ## Showing most helpful reviews Showing 1-25 of 1688 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Simon M. Business Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Already a very good solution on its way to become greater and greater" June 23, 2022 5.0 Pros The product is relatively easy and quick to subscribe to, deploy, and use. We love how beautiful and uncluttered their apps are (mobile and desktop). The most needed features are covered with Motive's basic subscription and when coupled with a higher subscription and AI real-time dashcams, Motive leads the way as a premier partner for trucking companies. Cons We do not hesitate to use their 24/7 support (phone/chat) to better understand the product and to resolve issues. However, the best way to contact them is by phone as sometimes we tend to be less understood through the chat application and it happened several times we were left without a response for long periods of time. I recommend calling them directly for quick follow-ups and resolutions. Alternatives considered [BigRoad](https://www.capterra.com/p/147689/BigRoad/)[Powerfleet](https://www.capterra.com/p/266387/PowerFleet/) Reason for choosing Motive Motive met all of our current needs as a young trucking company and seemed to be better positioned than the alternative solutions regarding the future of its offering. Review Source Response from Motive June 24, 2022 Thank you for your feedback. We are glad to hear that you are satisfied with Motive (formerly KeepTruckin) services. For any further questions or concerns regarding anything, feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564, and we will be more than happy to assist you. VR Verified Reviewer fleet dispatcher Utilities Used the software for: 1-2 years ### "fleet dispatcher" July 17, 2025 5.0 My overall experience with the Motive GPS system has been excellent. It offers reliable real-time tracking, intuitive dashboards, and powerful safety features like AI-powered dashcams and driver behavior scoring. These tools have helped us improve accountability and reduce risky driving incidents. The system is easy to use, integrates well with our operations, and provides clear insights that support better decision-making. Overall, Motive has made our fleet safer, more efficient, and easier to manage. Pros What I liked most about the Motive GPS system is its real-time tracking and safety-focused features. The AI-powered dashcams and driver scoring tools help improve accountability and reduce risky driving behaviors. Its intuitive dashboard makes it easy to monitor vehicle health, fuel usage, and compliance, all in one place. Plus, the mobile app keeps everything accessible on the go, which is a big win for field operations. Cons one limitation we've encountered is the lack of flexibility in custom reporting. While the standard reports cover basic needs, they don’t allow for deeper customization based on specific metrics or operational goals. Expanding this feature would make the platform even more powerful. Switched from [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) The cost was higher than expected, and the provider did not honor the previously agreed-upon pricing structure. Review Source Response from Motive January 28, 2026 Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! MB Makhmud B. Driver Transportation/Trucking/Railroad Used the software for: 2+ years ### "Can’t get my money back. Horrible service. Horrible people " April 8, 2025 1.0 Had motive for many years. Few months before 2025 got an email saying there will be price increase. Wasn’t happy and I replied to the same email saying do not charge me because I won’t be renewing my subscription I no longer will be using motive. Ended up still getting charged with the price increase. Used it for couple of months now trying to cancel and they won’t refund me for the months that I won’t be using. Pros It was all good until the price increase. Was not happy about it and decided to cancel but can’t refund. Cons Horrible customer service. Trying to cancel the subscription and they won’t refund me for the months that I won’t be using their service. Review Source Response from Motive April 10, 2025 Hey Makhmud, We hope you find this email in the best of your health! This is to inform you that we have shared your details with our concerned team for an audit. Once they complete the audit according to your request, they will reach out to you with further details. Meanwhile, your patience is highly appreciated! Regards, Gary Smith Motive Support BG Bob G. Safety Director Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Safety Director" January 5, 2026 5.0 Let's go back to 2016 when I first had the chance to experience this awesome trucking ELD app and it's software when Motive used to be "Keep Truckin". One of the first to offer a free to use/ try before you buy kind of deal. It was a great way to let people experience what would soon be coming down the road in the near future for HOS compliance... Literally! It was good back then and has only gotten better! Fast forward to 2026, the same awesome service plus some added features that stand at the top of the leader board with the best ELD products on the market. User friendly software on both ends for the driver and office management personnel, all with full FMCSA Compliance. Pros Easy for drivers to use and operate. Backend office is simple and easy to manage. FMCSA compliance is top priority. Help was normally just a phone call away if needing assistance. Cons Sales department. Never push or be over bearing. Let the product sell itself... Customer Service wasn't to bad when needed Review Source Response from Motive January 13, 2026 Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! PB Peter B. administrator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Motive is pretty good solution." September 25, 2025 4.0 over all motive works well, just wish they would make it so a driver could go total paperless in states that have tolls. Pros Motive is fairly easy to use, their desktop give easy access to vehicle tracking, as well as use of camera to record event. easy to download just need date and time of any incident you might want. we also use it for eld drive logging, lets us know if drive is short on hours or is in violation. maintenance tab helps keep track of up coming preventive maintenance that you may require. their billing is pretty standard in monthly or yearly charge. last DOT is very familiar with this system and have had no trouble getting info downloaded to them during an inspection. Cons biggest con is we run a lot of new york state toll roads and on ifta reports print out they do not break down toll miles vs regular road miles, just gives a total for the state. so drivers still have to manually keep a written record of toll miles. If you look at their faq page there it says they do but you have to go thru each trip, for each truck, each day. who has time to do that? customer service told us that after we called them on it. Review Source Response from Motive September 30, 2025 Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. RM ROBERT M. DOT Safety and Compliance manager Logistics and Supply Chain Used the software for: 6-12 months ### "Motive review" December 8, 2025 4.0 I was in the Safety and DOT Compliance role with Motive. I watched our events that came in from our drivers and kept up with some DOT inspections that were due. Pros One good thing about Motive was the accuracy of the location of our assets and the event detection that would come from one of our drivers. Cons The only Con from me for Motive was it is very hard to get ahold of a live customer service agent. They always wanted you to use AI chats. Review Source Response from Motive December 10, 2025 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word, and for any further queries, please feel free to reach out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564. We will be more than happy to assist you. SS Sandro S. Maintenance fleet analyst Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Transforming Fleet Safety and Efficiency" September 17, 2025 5.0 Our overall experience with Motive has been very positive. The platform has streamlined our fleet operations, improved safety, and given us much better visibility into day-to-day performance. It has become an essential tool for both management and drivers. Pros Motive’s real-time tracking and visibility of trucks and trailers has been one of the biggest pros. It allows us to monitor the fleet more efficiently, reduce downtime, and improve decision-making on the spot. 3. Cons The mobile app could be more user-friendly for drivers, especially when they need to upload documents or review logs quickly. Review Source Response from Motive September 24, 2025 Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! EN Elizabeth N. General foreman Construction Used the software for: 6-12 months ### "Nature vs nurture" September 17, 2025 5.0 I see the overall value of the camera & see that it has made many drivers more aware while driving to stay focused on the task at hand., accident free. Pros I like that several times when there was a possible circumstance beyond my control, that could have lead to an accident(but did not) the camera is there to be my back up! Cons It keeps telling me to buckle up(which I do actually appreciate) when I'm already wearing it. It's not covered up by clothing or anything else. Also, when in heavy traffic, I always back up or slow down to allow for space between myself & traffic in front of me yet I'll get a reminder to not follow so close. I usually try to count the appropriate seconds that are required. Review Source Response from Motive September 24, 2025 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. AP Alissa P. agent Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Reliable Fleet Management and ELD Platform for Trucking Operations" March 12, 2026 5.0 solid fleet management system that helps us manage drivers, maintain compliance, and track vehicles .Once you become familiar with the platform, it can be a very useful tool for both safety and dispatch. Pros Everything in one place. Having ELD logs, GPS tracking, safety alerts, and driver data all in the same dashboard makes it easier to manage drivers and stay compliant. Cons Some of the settings or reports can be harder to locate at first . sometimes delays in syncing data between drivers and the dashboard. Review Source Response from Motive March 15, 2026 Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! TA Terri A. Logistics and Distribution Operations Coordinator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Motive, crafted with excellence to refine fleet management to utmost efficiency and stack fleet data on our fingertips " March 10, 2025 5.0 Motive has played a vital role in optimizing the operations of our company by really transformed the way we manage our fleet. Embracing it introduced us to an undeniable competitive edge marked with greater efficiency, reduced cost and improved safety of our drivers . It has enabled us to distribute our workload to maximize on vehicle utilisation, repair and minimize vehicle downtimes, respond to any incidents across our logistics and distribution cycle and ultimately use our vast amount of data to continuously enhance our delivery and fleet efficiency Pros Motive has a lightweight UI that makes it easy to implement and navigate through it. I highly appreciate the GPS tech that enable us to track location of vehicles and monitor movement enabling us to respond to any changes promptly. Additionally Motive help us optimize routes based on realtime traffic and other factor data leading to effective deliveries, reduced fuel consumption and travel time. Motive has also embedded a two way communication tool that enable us in the back office message and communicate with our drivers one on one. Comprehensive reports and fleet metrics data gathered help diagnose engine issues, identify potential issues on our vehicle health and keep accurate record of fuel consumption Cons We haven't experienced any issues with Motive. Its performance is incredible and the system runs without any hitches . All thanks to their readily available expert support team that help us resolved any issues we are facing Review Source Response from Motive March 16, 2025 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. RL Robert L. Ready Mix Department Manager Construction Used the software for: 1-2 years ### "Great system!" August 28, 2024 5.0 Very good system with good user interface. Easy to navigate, good safety and equipment reporting. Makes coaching easy and helps change driver behavior. Pros In cab coaching, real time feedback is the best method for influencing behavior. Cons Cornering events are inconsistent and hard to coach. Review Source Response from Motive September 4, 2024 Hey Robert! Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. MA Marc A. Safety Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Duncan Oil" August 10, 2021 5.0 Awsome. Very manager and driver friendly. Pros That minimal equipment is needed within the cab. Mobile devices, tablets, and computers are utilized without having to buy expensive onboard units. Being that the system operates off of an app on a mobile device updates are current, quick, and require no extra items to be purchased. Cons The system operates off of a cell signal. At times of poor service there might be a period of time where current updates are not seen until a signal is reacquired. This is minimal at best but does occur. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Reason for choosing Motive App based mobile devise system. Can be used off anything that has bluetooth capabilities. Switched from [Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/) We were told that our head units would no longer be current and unable to communicate at the end of 2021 due to the 5G updates. They required us to purchase new equipment at a cost of $50,000+. KeepTruckin offered a better option and we were even able to acquire dashcams for all units. Review Source Response from Motive August 13, 2021 Hi Marc, thank you for your feedback. Glad to know that you enjoyed using our services. Keep on Truckin! BF Brian F. owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Love the product... just needs a few tweeks" December 22, 2021 4.0 I have used a few other systems and this is by far better and easier to use. Pros I love the ability to see my split log just by checking a box Cons 1) It would be nice see my recap with out having to go into DOT inspection mode. It should be listed right next to the graph. 2) The times on the graph at the end of each duty status should be in minutes NOT percent of an hour. 3) It would be great if there was an external button a driver could hit to mark and save a video file. So, even if they are not involved in an incident they can go back and find the file to be reviewed and sent to the police or concerned parties. As it is now, unless there is a event detected ie: hard braking or cornering etc, it is almost impossible to find the video. For example, if parked in a dock or at a truck stop and driver sees another truck hit somebody else's truck or damages property, it would be nice to be able to retrieve that video file. Alternatives considered [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing Motive I didn't like samsara so i wanted to try something new. Keep trucking had a lot of great reviews so that's the one I picked. Switched from [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) went independent and needed my own equipment. Review Source Response from Motive December 24, 2021 Hi Brian, we are glad to hear that you like using KeepTruckin services. Surely, your feedback will be taken into great consideration by our engineering team and hopefully, in the near future, the mentioned features will be available for all our clients. AH Annette H. Vice President Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Wouldn't want to do this with it." August 11, 2022 5.0 Customer service is fantastic, quick, and thorough. Trucking is much easier with the Motive system and I don't think I'd want to go back to how we did this before Motive. Pros GPS location and the clear, clean camera videos are my favorite services of Motive. I use GPS tracking often along with the geofencing. It allows me to give very quick answers to my customers when they need updates on my driver's location. Trip history is also a great tool for exact mileage of each leg of a hauled load when extra stops are added last minute. Cons The geofence entry/exit notifications do not come to my inbox as quickly as I would like but I still love the feature. Getting the reports that I need is cumbersome for me. Reason for choosing Motive Motive offered a better overall cost. Switched from [OMNITRACKS](https://www.capterra.com/p/212823/OMNITRACKS-Cloud-Ticketing-System/) We wanted integrated front facing camera at a better overall cost. Review Source Response from Motive August 14, 2022 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you. AR Alanna R. Safety Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Used to be top of their field. Going downhill fast" December 6, 2022 3.0 Pros I used to sing their praises - if they USED to be a solid platform, then there must be some remaining good bones in there somewhere. They need to get back to basics like knowledgeable customer service. It's super frustrating to call a support line and regularly end up telling the support staff "Yeah... that "solution" isn't going to fix this particular issue" and repeatedly be correct. Maybe they can find their way back to the stellar company they once were? Cons Degrading support, connectivity issues mean that logs get thrown out of compliance - having to edit and assign drive time after the fact doesn't help drivers keep track of their time, etc. Unreliable. Switched from [PeopleNet](https://www.capterra.com/p/216555/PeopleNet/) Basically, we made the switch for ALL the reasons I outlined above. PeopleNet also started out great then degraded over time. I am now looking at other platform options to switch to since Motive has gone the same way as PeopleNet Review Source Response from Motive December 8, 2022 We're so sorry to hear that you did not have a great experience with Motive! We are interested in learning more about the difficulties that you are experiencing. Can you please email your comments to support@gomotive.com or call our 24/7 support line at 855-434-3564? Thank you! KH Kylon H. Transportation Operations Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Motive is the easiest option we have used to remain compliant and keep track of our fleet." March 21, 2023 5.0 Overall Motive has solved our needs to remain compliant with FMCSA and to monitor our fleet. Pros The biggest pro for me is the ability to self-install all Motive equipment in house and not deal with the headache of trying to schedule Motive, trucks and employees in the same place at the same time. Cons The biggest downside to Motive is their rewards program. There is absolutely zero customer support to enable you to retrieve your earned rewards that show "pending approval" for an undetermined period. Reason for choosing Motive Motive was chosen due to the reviews found on various on-line forums. Switched from [FleetLocate](https://www.capterra.com/p/168118/FleetLocate/) Fleet Locate by Spireon was unable to keep us compliant and resulted in us receiving citations. Review Source Response from Motive March 23, 2023 Wow, thank you so much for your kind words! ���� We're thrilled that you're enjoying our service. If you have any friends who might also benefit from what we offer, please feel free to share the love! Also if you are facing any difficulty with rewards then please don't hesitate to reach out to us at support@gomotive.com or give us a call at (855) 434-3564. We will route you to the relevant department for the resolution. Thanks again! ���� KG Kenzie G. Office Manager Pharmaceuticals Used the software for: 1-2 years ### "Great software for dash cams " October 31, 2024 5.0 Pros That you can see live time driving where the drivers are and with their current video camera placement. Cons The softwarevwas slow to update sometimes. Review Source Response from Motive November 7, 2024 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. JS Joel S. Driver Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Good alternative to the big bulky ELD screens" September 29, 2024 3.0 I like the motive ELD app is convenient. You don’t have to get a big bulky screen installed in your work truck and the app is very user-friendly. However, the financial tactics could be better. Inform the customer about the lump sum fee instead of telling them great price. Pros You can use your cell phone instead of the big clock screen that you had to get installed in your semi truck Cons The one thing I don’t like about motive is their financial tactics. They’ll tell you a great price, but they failed to inform you that you have to pay a lump sum fee. Review Source Response from Motive October 1, 2024 Hi Joel S, Thanks for the constructive feedback. This information helps us determine what improvements we need to make. Your feedback is extremely important to us and it's incredibly rewarding to know that our efforts are making a positive impact. Please feel free to reach out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you. Regards, Bobby Young AF Abisai F. Dispatcher Oil & Energy Used the software for: 1-2 years ### "Technology at it's best" August 28, 2024 5.0 I've used about 3 other systems but I don't remember their names and by far this system has surpass them. Pros We get to know sooner which truck a driver chooses, and I also like the Follow Mode for those time sensitive assignments. Cons I don't like to make the map the full screen because I can't browse through tabs so before I used to minimize the menu on the left hand side to have a bit more of the map with the unit numbers but a few months back that feature was removed so now I cant minimize it. Switched from [Vehicle Fleet Manager](https://www.capterra.com/p/82152/Vehicle-Fleet-Manager/) not my decision to switch but best decision Review Source Response from Motive September 4, 2024 Thank you so much for your kind words, Abisai! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! GR Gibran R. CEO Information Technology and Services Used the software for: 2+ years ### "Improving safety, productivity and flexibility all in one platform." August 28, 2024 5.0 Significant reduction in fraudulent and wasteful experiences. It is the market leading solution to physical economy safety and reliability. Pros Motive has been my best friend in the field of softwares. It is very accurate to reduce the risks on the road using the AI. It also saves us time and cost with deep insights into vehicle health, location and use. Theft prevention is well executed making it quite secure and precise. Cons Customer Experience was not as expected. I rarely get feedbacks on time. That should probably be the point to improve on. Review Source Response from Motive September 2, 2024 Hey Gibran! Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries. Please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. SW Scott W. Parts Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Big tool with minimal componenets" August 29, 2024 5.0 Customer support is excellent, web and app content great, especially the ability to manage the fleet from the phone app. In vehicle cameras are excellent and the ability to set adjust or remove parameters you want monitored Pros The ability to track and locate fleet vehicles and drivers while managing their driving habits Cons bluetooth connection can be a bit glitchy at times Review Source Response from Motive September 8, 2024 Thank you for the wonderful review, Mr. Scott! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. TR Teresa R. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Always room to improve" July 3, 2021 4.0 We are happy with Keep Trucking. Their customer service is generally amazing - they can usually find a quick way to remedy a situation. The functions it provides are easy to use and helpful for taking care of governmental and insurance requirements. Pros I love how easy it is to learn and all the available YouTubes that explain absolutely everything! I also appreciate how KT is looking for ways to make things better or add new services. Their customer service can be AMAZING! We’ve had a three way call with one particularly outstanding young man who assisted an older driver on our fleet with unbelievable patience. He was over the top amazing. Other times I’ve had to call about the same issue repeatedly - which has been referred to engineering at least twice but I never heard back from anyone… and it still isn’t fixed. Our business has lots of room to improve - and so does Keep Trucking:) Cons Keep Trucking doesn’t have a way - presently, to keep track of dispatches and load info. It would also be great if we didn’t need another software program for the financial end of things or at least have the option to add it. Reason for choosing Motive Another company owner had used Keep Trucking before and wanted to stick with it. He loved it enough to not try anything else! Review Source Response from Motive July 6, 2021 Thank you so much for your review, Teresa. We really appreciate the feedback and hope you'll spread the word. PM Peter M. Partner Relations Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Fully Vetted System" November 10, 2021 5.0 We will be solving route planning issues, we will increase driver accountability and involvement, and we will be able to streamline our business processes related to document handling. Pros This is a very robust system that has continued to make major improvements since the ELD mandate went into effect. It has all the features we wish we had in our old system and coupled with outward-facing , integrated cameras it has allowed us to have greater confidence from our insurance company allowing us considerations we previously didn't have such as considering driver applicants with less than two years experiance. Cons Since we are a brand new user of KeepTruckin, we are still in our learning curve so the answer may change over time, but right now I wish the reporting options were more robust. Reason for choosing Motive Putting aside the robust features of KeepTruckin, we experienced a very professional and balanced sales approach by their representative. There was no high-pressure and he did an amazing job of addressing all our concerns during the decision process. Review Source Response from Motive November 14, 2021 Thanks for the positive feedback and rating, Peter. We really appreciate it. KE Kevin E. owner/operator Transportation/Trucking/Railroad Used the software for: 2+ years ### "overall great product" January 11, 2022 5.0 Overall we are happy with it. We have only had to talk to customer support a few times and they have always been helpful. Pros The reports and location history. It is reliable. I've talked to other drivers who use other ELDs and they have strange problems with their that I dont experience Cons Geo fencing email notices coming late sometimes. The bread crumb trail in location history covering highway numbers needed for IFTA record keeping. So we end up having to zoom in and out many times to get the numbers. The play button on location history has been helpful at times but it doesn't always give the highway number which is what we need for the IFTA records. Review Source Response from Motive January 12, 2022 Hi Kevin, thanks for the positive rating, we really appreciate it. Please help us to improve by providing more information on your experience. We can be reached at (855) 434-3564/support@keeptruckin.com. AE Audrey E. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Poor equipment and support" April 26, 2022 2.0 Horrible .. I have over 500+ emails to correct issues with their system over 2 years and still have the same issues. Get constant calls from their support who then never follow up or fix anything ever only to receive an email saying thank you your case has been closed when nothing has been done. Pros This should be an asset to my company instead it is a constant aggravation and issue. THe system is full of issues and has never worked or been accurate a single day. the devices fail constantly the website is never accurate or intelligent . I have had the same issues for now 2 years and nothing has been done. They do not understand and customer support is not in the US and very frustrating. the equipment and tracking is never accurate. I have had to replace almost every device now multiple times and have to fight to get anything done about the inaccuracies, they refuse to realize it is an issue with their software yet in the end every time that is what is has been. You cannot rely on any of the reports to be accurate and forget trying to use the trailer tracking as it never works. The logs are always wrong showing the wrong equipment as the system does not update and never works. Unassigned miles will become a full time job you will have to hire someone to do and there devices disconnect and don't track hundreds of miles daily. the integration with prophesy and automatic check calls never work and gives inaccurate info to customers. The dispatching does not work if devices are down and that is daily so it cannot be used to dispatch as they is no way to dispatch to a rental truck or a device that is down and theor devices never work so you cannot use it to dispatch as you would be screwed daily . they are clearly not in transportation and do not understand how it works Cons everything Reason for choosing Motive they lied and said they had great product Review Source Response from Motive April 27, 2022 We're so sorry to hear that you did not have a great experience using the KeepTruckin app! We are interested in learning more about the difficulties that you are experiencing. Can you please email your comments to support@gomotive.com or call our 24/7 support line at 855-434-3564. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.