# Motive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Motive the right Fleet Management solution for you? Explore 1688 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/138669/Motive/reviews --- Motive 4.5 (1688) [View alternatives](https://www.capterra.com/p/138669/Motive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Motive Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews Streamlined daily operations 93% positive reviews out of 397 Most reviewers indicate ease of use simplifies business tasks, reduces training time, and improves workflow efficiency. High and inflexible pricing 70% negative reviews out of 164 Most reviewers describe pricing as expensive, with non-refundable charges, strict commitments, and unsatisfactory billing experiences. Danny R. Owner, 1 employee. "Overall the Motive functionality works but based on the pricing and the wasted hours it took for me to rectify the issue of being overcharged it is unlikely I will use Motive moving forward." Highly intuitive user interface 91% positive reviews out of 70 Most reviewers find the user interface very approachable, making navigation and task management simple for all users. Restrictive contract practices 89% negative reviews out of 72 Most reviewers report contract management is inflexible, with difficult cancellation, automatic renewals, and limited downgrade options. inayatullah H. owner, 1 employee. "They will make you sign up for 36 months and you would want to cancel it the very first month, but you will not be able to do so." Effortless installation process 100% positive reviews out of 62 Most reviewers describe installation as quick, straightforward, and supported by clear instructions, minimizing setup challenges. Unreliable truck-device connectivity 65% negative reviews out of 37 Most reviewers indicate frequent connection issues between devices and trucks, causing disruptions and operational delays. David Y. Driver, 1 employee. "The cord from the plug in to the ELD unit is way too big." ## Showing most helpful reviews Showing 1-25 of 1688 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Simon M. Business Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Already a very good solution on its way to become greater and greater" June 23, 2022 5.0 Pros The product is relatively easy and quick to subscribe to, deploy, and use. We love how beautiful and uncluttered their apps are (mobile and desktop). The most needed features are covered with Motive's basic subscription and when coupled with a higher subscription and AI real-time dashcams, Motive leads the way as a premier partner for trucking companies. Cons We do not hesitate to use their 24/7 support (phone/chat) to better understand the product and to resolve issues. However, the best way to contact them is by phone as sometimes we tend to be less understood through the chat application and it happened several times we were left without a response for long periods of time. I recommend calling them directly for quick follow-ups and resolutions. Alternatives considered [BigRoad](https://www.capterra.com/p/147689/BigRoad/)[Powerfleet](https://www.capterra.com/p/266387/PowerFleet/) Reason for choosing Motive Motive met all of our current needs as a young trucking company and seemed to be better positioned than the alternative solutions regarding the future of its offering. Review Source Response from Motive June 24, 2022 Thank you for your feedback. We are glad to hear that you are satisfied with Motive (formerly KeepTruckin) services. For any further questions or concerns regarding anything, feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564, and we will be more than happy to assist you. VR Verified Reviewer fleet dispatcher Utilities Used the software for: 1-2 years ### "fleet dispatcher" July 17, 2025 5.0 My overall experience with the Motive GPS system has been excellent. It offers reliable real-time tracking, intuitive dashboards, and powerful safety features like AI-powered dashcams and driver behavior scoring. These tools have helped us improve accountability and reduce risky driving incidents. The system is easy to use, integrates well with our operations, and provides clear insights that support better decision-making. Overall, Motive has made our fleet safer, more efficient, and easier to manage. Pros What I liked most about the Motive GPS system is its real-time tracking and safety-focused features. The AI-powered dashcams and driver scoring tools help improve accountability and reduce risky driving behaviors. Its intuitive dashboard makes it easy to monitor vehicle health, fuel usage, and compliance, all in one place. Plus, the mobile app keeps everything accessible on the go, which is a big win for field operations. Cons one limitation we've encountered is the lack of flexibility in custom reporting. While the standard reports cover basic needs, they don’t allow for deeper customization based on specific metrics or operational goals. Expanding this feature would make the platform even more powerful. Switched from [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) The cost was higher than expected, and the provider did not honor the previously agreed-upon pricing structure. Review Source Response from Motive January 28, 2026 Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! MB Makhmud B. Driver Transportation/Trucking/Railroad Used the software for: 2+ years ### "Can’t get my money back. Horrible service. Horrible people " April 8, 2025 1.0 Had motive for many years. Few months before 2025 got an email saying there will be price increase. Wasn’t happy and I replied to the same email saying do not charge me because I won’t be renewing my subscription I no longer will be using motive. Ended up still getting charged with the price increase. Used it for couple of months now trying to cancel and they won’t refund me for the months that I won’t be using. Pros It was all good until the price increase. Was not happy about it and decided to cancel but can’t refund. Cons Horrible customer service. Trying to cancel the subscription and they won’t refund me for the months that I won’t be using their service. Review Source Response from Motive April 10, 2025 Hey Makhmud, We hope you find this email in the best of your health! This is to inform you that we have shared your details with our concerned team for an audit. Once they complete the audit according to your request, they will reach out to you with further details. Meanwhile, your patience is highly appreciated! Regards, Gary Smith Motive Support BG Bob G. Safety Director Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Safety Director" January 5, 2026 5.0 Let's go back to 2016 when I first had the chance to experience this awesome trucking ELD app and it's software when Motive used to be "Keep Truckin". One of the first to offer a free to use/ try before you buy kind of deal. It was a great way to let people experience what would soon be coming down the road in the near future for HOS compliance... Literally! It was good back then and has only gotten better! Fast forward to 2026, the same awesome service plus some added features that stand at the top of the leader board with the best ELD products on the market. User friendly software on both ends for the driver and office management personnel, all with full FMCSA Compliance. Pros Easy for drivers to use and operate. Backend office is simple and easy to manage. FMCSA compliance is top priority. Help was normally just a phone call away if needing assistance. Cons Sales department. Never push or be over bearing. Let the product sell itself... Customer Service wasn't to bad when needed Review Source Response from Motive January 13, 2026 Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! PB Peter B. administrator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Motive is pretty good solution." September 25, 2025 4.0 over all motive works well, just wish they would make it so a driver could go total paperless in states that have tolls. Pros Motive is fairly easy to use, their desktop give easy access to vehicle tracking, as well as use of camera to record event. easy to download just need date and time of any incident you might want. we also use it for eld drive logging, lets us know if drive is short on hours or is in violation. maintenance tab helps keep track of up coming preventive maintenance that you may require. their billing is pretty standard in monthly or yearly charge. last DOT is very familiar with this system and have had no trouble getting info downloaded to them during an inspection. Cons biggest con is we run a lot of new york state toll roads and on ifta reports print out they do not break down toll miles vs regular road miles, just gives a total for the state. so drivers still have to manually keep a written record of toll miles. If you look at their faq page there it says they do but you have to go thru each trip, for each truck, each day. who has time to do that? customer service told us that after we called them on it. Review Source Response from Motive September 30, 2025 Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. RM ROBERT M. DOT Safety and Compliance manager Logistics and Supply Chain Used the software for: 6-12 months ### "Motive review" December 8, 2025 4.0 I was in the Safety and DOT Compliance role with Motive. I watched our events that came in from our drivers and kept up with some DOT inspections that were due. Pros One good thing about Motive was the accuracy of the location of our assets and the event detection that would come from one of our drivers. Cons The only Con from me for Motive was it is very hard to get ahold of a live customer service agent. They always wanted you to use AI chats. Review Source Response from Motive December 10, 2025 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word, and for any further queries, please feel free to reach out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564. We will be more than happy to assist you. SS Sandro S. Maintenance fleet analyst Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Transforming Fleet Safety and Efficiency" September 17, 2025 5.0 Our overall experience with Motive has been very positive. The platform has streamlined our fleet operations, improved safety, and given us much better visibility into day-to-day performance. It has become an essential tool for both management and drivers. Pros Motive’s real-time tracking and visibility of trucks and trailers has been one of the biggest pros. It allows us to monitor the fleet more efficiently, reduce downtime, and improve decision-making on the spot. 3. Cons The mobile app could be more user-friendly for drivers, especially when they need to upload documents or review logs quickly. Review Source Response from Motive September 24, 2025 Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! EN Elizabeth N. General foreman Construction Used the software for: 6-12 months ### "Nature vs nurture" September 17, 2025 5.0 I see the overall value of the camera & see that it has made many drivers more aware while driving to stay focused on the task at hand., accident free. Pros I like that several times when there was a possible circumstance beyond my control, that could have lead to an accident(but did not) the camera is there to be my back up! Cons It keeps telling me to buckle up(which I do actually appreciate) when I'm already wearing it. It's not covered up by clothing or anything else. Also, when in heavy traffic, I always back up or slow down to allow for space between myself & traffic in front of me yet I'll get a reminder to not follow so close. I usually try to count the appropriate seconds that are required. Review Source Response from Motive September 24, 2025 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. AP Alissa P. agent Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Reliable Fleet Management and ELD Platform for Trucking Operations" March 12, 2026 5.0 solid fleet management system that helps us manage drivers, maintain compliance, and track vehicles .Once you become familiar with the platform, it can be a very useful tool for both safety and dispatch. Pros Everything in one place. Having ELD logs, GPS tracking, safety alerts, and driver data all in the same dashboard makes it easier to manage drivers and stay compliant. Cons Some of the settings or reports can be harder to locate at first . sometimes delays in syncing data between drivers and the dashboard. Review Source Response from Motive March 15, 2026 Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! TA Terri A. Logistics and Distribution Operations Coordinator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Motive, crafted with excellence to refine fleet management to utmost efficiency and stack fleet data on our fingertips " March 10, 2025 5.0 Motive has played a vital role in optimizing the operations of our company by really transformed the way we manage our fleet. Embracing it introduced us to an undeniable competitive edge marked with greater efficiency, reduced cost and improved safety of our drivers . It has enabled us to distribute our workload to maximize on vehicle utilisation, repair and minimize vehicle downtimes, respond to any incidents across our logistics and distribution cycle and ultimately use our vast amount of data to continuously enhance our delivery and fleet efficiency Pros Motive has a lightweight UI that makes it easy to implement and navigate through it. I highly appreciate the GPS tech that enable us to track location of vehicles and monitor movement enabling us to respond to any changes promptly. Additionally Motive help us optimize routes based on realtime traffic and other factor data leading to effective deliveries, reduced fuel consumption and travel time. Motive has also embedded a two way communication tool that enable us in the back office message and communicate with our drivers one on one. Comprehensive reports and fleet metrics data gathered help diagnose engine issues, identify potential issues on our vehicle health and keep accurate record of fuel consumption Cons We haven't experienced any issues with Motive. Its performance is incredible and the system runs without any hitches . All thanks to their readily available expert support team that help us resolved any issues we are facing Review Source Response from Motive March 16, 2025 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. JS Jesse S. Territory Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Territory Manager" August 26, 2024 5.0 good way to get accurate locations on where my team is at, at all times and gives me location history to better serve our customers Pros gives the codes and reasons why truck is acting up Cons N/A - at the moment there's nothing i can say i dislike or like lease about it. Switched from [Geotab](https://www.capterra.com/p/18289/MyGeotab/) did not have alot of the functions the Motive has and is more UpToDate. Review Source Response from Motive September 2, 2024 Hey Jesse! Thank you for the wonderful review! We're thrilled to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564. We will be more than happy to assist you! TF Tony F. Transportation Foreman Oil & Energy Used the software for: 6-12 months ### "Transportation Foreman job just got easier" August 27, 2024 5.0 It has been a process to learn the very interactive reporting platform. I can find all truck data + in a minute as well as track the entire fleet at 1 time. Pros The support team in specific \[sensitive content hidden\] are the best I have seen in the industry. They are taking care of all of our needs and we have roughly 10,000 trucks in our fleet. Cons We did not move on from our previous ELD company sooner! Alternatives considered [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing Motive Top 3 companies were looked at. This company did a good job of earning our business Review Source Response from Motive September 8, 2024 Thank you for the wonderful review, Mr. Tony! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. DM David M. Sales Agent Automotive Used the software for: 6-12 months ### "Mavis My Way" August 29, 2024 5.0 It's been a good experience so far. The web runs smooth Pros I like the fact I can put in the destination address and it gives me the ETA Cons The look of the app and website is just dull, with not much color Switched from [Geotab](https://www.capterra.com/p/18289/MyGeotab/) too glitchy, and the cameras were not updated enough Review Source Response from Motive September 8, 2024 Thank you for the wonderful review, Mr. David! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. AC Andrea C. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "good product. easy to set up and use, always great customer service" April 7, 2021 5.0 If you have to have and ELD this one is a good choice for the ease of reporting, inspection mode, compliance, customer service. they work with many other tracking apps, they are constantly improving and developing, and update current laws and such. Pros Everything about this is easy to use and set up. Anyone can use it and set it up. It usually works well with any vehicle, we have used in several different semis and even hot shots. I like the reports for making apportioned and IFTA reporting easy. I have never had any problem that wasn't fixed really quickly. If the unit goes bad they ship another one right away. If you have a problem and can not find how to fix it in help or maybe not typing just the right search you can always call. They have lots of help pages online to help you avoid having to talk to someone, but if a phone call is easier than just call in. I have never had a problem with anything they could not help with yet. We have used them for at least 3 yrs now, some with other companies and some on our own. Other companies and software that we have used was horrible and if we had problems it took people 20+ days to fix. That is never the case with Keep Truckin. Cons on some vehicles the odometer mileage does not read correctly. Don't get me wrong the mileage for the trip and day is correct to how many miles and such. it just won't read the odometer so that they match for example 299473 on odometer and it has correct miles per day, and trip. just the odometer reading, not a big deal you just put it in and it runs everything fine. Other that that which is not a big deal, every now and then it will say 30 mins on break and then throw a violation because the time was really 29:57. My drivers know to make it go until 32 mins, just to make sure. It rarely happens but i know it has shown 30 and my husband drove and i was watching it. Then i logged in on the computer and it showed a few seconds less than 30min. i also have not called in about this issue as it has only happened a few times and maybe it was a sync issue that was randomly fix when logging off. Reason for choosing Motive We knew Keep Trucking from using it before with other companies and we just went with them, No need to ever bother with anyone else. We felt like they were the best. We used the app before the ELD mandate went into law and it was just so easy and user friendly. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) We worked with a company who used them, it was awful. 3 units went bad in less that 6 months. The first install was horrible and messed up my sync unit in my truck, and never connected past the first day. the second one worked for a few months and then never connected again, then it took them about a week to troubleshoot, then another 21 days before they could get tech out. it was just ridiculous. Luckily we only worked with that company another couple of months and when we got our own authority, we already knew we were going back to Keep Truckin. Review Source Response from Motive April 10, 2021 Thanks for the constructive feedback, Andrea. This information helps us determine what improvements we need to make. Thanks again for taking the time to reach out and do not hesitate to share your concern with support@keeptruckin.com so that we can help to get them resolved for you. EK Emily K. Safety Transportation/Trucking/Railroad Used the software for: 1-2 years ### "#1 thing it is easy for drivers" August 13, 2021 4.0 overall I like KT. I do believe they should think about giving better rates to the people that have been with them. When we renewed my company chose to not go with KT because someone else made us a better offer and it was not easy to get KT to match the offer and when they did if they would have just offered me that deal in the beginning it would have saved me ALOT of time and since we are a small company TIME is very valuable. Pros I have to do the training for drivers so I appreciate how easy it is to train on. I also like knowing where our trucks are and being able to see that everything is ok everyday. Even the drivers that were against ELDs like it and have found it makes life easier. Cons customer service and sales teams. I have had so really difficult experiences with both. Not that it is every time I call but I have had people that could not find my account tell me I don't have KT hang up call back and new rep had no problem. I have been so frustrated trying to order a new device that I was ready to just give up but called one more time got someone else and problem solved so I know there are good reps there. Some have accents that are very hard to understand but that is just a minor detail that can usually be worked thru. Alternatives considered [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing Motive Because KT was able to get my price back down after quoting me a higher price than I wanted to pay without any updates. Price was the only reason we tried Samsara and it was a good system but KT decided to price match and upgraded to include all the IFTA info and forward cameras and I did not have change all the ELDs out of all my truck to install new ones. Once again the whole thing was a huge waste of time had KT have said hey lets look at upgrading and saving and quoted me the price we ended up getting in the first place it would have been over and done and prevented the feeling of oh so you give new people a break but the people who have been paying you for 2 yrs get a crappy deal to pay for the new peoples good deals. Switched from [Teletrac Navman DIRECTOR](https://www.capterra.com/p/38533/DIRECTOR-Fleet-Software/) This was not user friendly and I did not like the display of the admin side or the way it was all programmed and set up. None of my drivers liked it and when we tested it against KT well KT won. Review Source Response from Motive August 20, 2021 Hi Emily, thank you for your valuable feedback. We are glad to know that you enjoyed using our services. Safe rides! LS Lloyd S. Trucking Coordinator Farming Used the software for: 1-2 years ### "Over-all the product has promise but there are some issues. " January 6, 2022 3.0 Overall, I feel like the product has a lot of good uses, and if it is what people purchase I do not feel that they will be slighted or taken advantage of. Some of the problems (GPS as previously mentioned) are annoying but it only affects the dashboard and not the logs so it is not deal breakingly bad. Pros I like the ease of customization and the ease of use. I can show someone how to use this product in 10min and expect that he or she will be able to do the bare minimum required of them with this. Or I can take the afternoon and show someone how to make it work for them personally and the best way for them to use it. Cons There are a lot of gaps in the GPS service. I notice at least 3 times a month, the gps stops tracking. It will then randomly pick up again. If it is satellite coverage, a better system is needed. Alternatives considered [Geotab](https://www.capterra.com/p/18289/MyGeotab/) Reason for choosing Motive It was used by one of my drivers previously, so their experience in it meant that I could take the time to learn it myself and not have to worry about teaching it as well as learning it. Review Source Response from Motive January 7, 2022 Hi Lloyd, Thank you for the review! We value your input. Please help us to improve by providing more information on your experience. We can be reached at (855) 434-3564/support@keeptruckin.com. RF Raychell F. Driver Automotive Used the software for: 2+ years ### "Poor customer service " October 18, 2024 1.0 Multiple people pro active calling to sell you what you don’t need but won’t help you when you need to cancel what you don’t use Pros Works when it works good, however the customer service is terrible. They will not help you cancel boxes you no longer use Cons Would not cancel boxes we don’t use, surprise billing. Read up on BBC about them. Awful Review Source Response from Motive October 28, 2024 Hey Raychell, We hope you are doing well. Our sincere apologies for the inconvenience. This is to inform you that we have shared your details with our concerned team for an audit. Once they complete the audit according to your request, they will reach out to you with further details. Meanwhile, your patience is highly appreciated! Regards, Gary Smith Motive Support JS Joel S. Driver Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Good alternative to the big bulky ELD screens" September 29, 2024 3.0 I like the motive ELD app is convenient. You don’t have to get a big bulky screen installed in your work truck and the app is very user-friendly. However, the financial tactics could be better. Inform the customer about the lump sum fee instead of telling them great price. Pros You can use your cell phone instead of the big clock screen that you had to get installed in your semi truck Cons The one thing I don’t like about motive is their financial tactics. They’ll tell you a great price, but they failed to inform you that you have to pay a lump sum fee. Review Source Response from Motive October 1, 2024 Hi Joel S, Thanks for the constructive feedback. This information helps us determine what improvements we need to make. Your feedback is extremely important to us and it's incredibly rewarding to know that our efforts are making a positive impact. Please feel free to reach out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you. Regards, Bobby Young SW Scott W. Parts Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Big tool with minimal componenets" August 29, 2024 5.0 Customer support is excellent, web and app content great, especially the ability to manage the fleet from the phone app. In vehicle cameras are excellent and the ability to set adjust or remove parameters you want monitored Pros The ability to track and locate fleet vehicles and drivers while managing their driving habits Cons bluetooth connection can be a bit glitchy at times Review Source Response from Motive September 8, 2024 Thank you for the wonderful review, Mr. Scott! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. CC Chelsey C. Market Ops Manager Automotive Used the software for: 2+ years ### "Overall great company" August 27, 2024 4.0 Overall good experience, responsive customer service and user friendly website Pros it makes it easy to keep up with multiple drivers across multiple departments and states. Cons the changing algorithm and lack of communication about it. Review Source Response from Motive September 4, 2024 Hey Chelsey! Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. SH Sanjay H. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Don’t do it" September 4, 2024 2.0 At times the ELD is faulty records drive time when parked and when you call for assistance to help fix the problem, they say there’s nothing they could do about it. Pros I can’t think of anything I can’t think of anything Cons Monthly expense, long-term contract faulty ELD Review Source Response from Motive September 8, 2024 We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564. RC ROMARO C. Terminal Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Best in it's class!" August 29, 2024 5.0 Excellent! By far the best system I've used for tracking and managing a fleet. Pros Motive makes tracking our fleet simple! Great system! Cons I like everything about the motive dashboard. Review Source Response from Motive September 4, 2024 Hi Romaro! Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. SJ Sonny J. Owner Legal Services Used the software for: 1-2 years ### "Do not use this company- They are useless" August 5, 2024 1.0 Horrible, horrible horrible use so many options. These guys will take your money and never call you back again and then give you random calls acting like they are following up on customer service. Pros The staff has no idea what they’re doing. They have no knowledge of their own system. Complete waste of money and time Cons Staff Knowledge of Devices False assurances Their own team doesn’t even know what devices they have Took me six months to let them know or for them to figure out which device that they need to send me Review Source Response from Motive August 7, 2024 We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564. JB Jaron B. Dispatcher Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great for Any Driver" August 21, 2023 5.0 We have a very good experience so far. It has been a lifesaver for the logbook record-keeping. Pros The features I like most are the real-time tracking, trip history and logbook integration. It makes trucking and managing driver much easier with less hassle. Cons The site is easy enough to navigate with some coaching. A more intuitive format and labeling would be helpful. it seems to take a lot of clicks to access some of the information that should be more readily available, such as histories or reports. Reason for choosing Motive I don't know why this decision was made. Review Source Response from Motive August 23, 2023 Wow, thank you for the great review! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at support@gomotive.com or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again! DV Deana V. Owner/Dispatcher Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Dispatcher's Opinion" November 29, 2022 4.0 It's an overall good system, I've had a couple of challenges. I feel there should be assigned TEAMS to handle accounts/issues. The reason being, when I call in I get a different person each time and then a CASE number is created and then I have to wait for a response via email. I believe in good old customer service with live individuals to get things rectified. Some things cannot be handled with emails and require a live person on the other end of the phone. Pros As a trucking company we rely on ELDs and tracking. Motive allows for us to track our fleet/assets but there are many times the Solar Gateways need to be recharged and it makes it difficult for us if the asset is sitting at an offsite far way location. Motive has supplies us with cables to recharge the Gateway but if my asset loses charge while in a different state, how do I find it and recharge it? This happens more frequently than desired....just frustrating. Cons I wish there was a way to input more than one destination address because our trucks have multiple stops as route trucks and I have to continuously make changes rather than inputting all the address at once and watch my driver's progress. I've brought this up to Motive many times. I should be able to input the multiple addresses/route and watch the progress of my driver rather than feel as though I am babysitting them and asking them to call in after every drop. Reason for choosing Motive Sold on product and cost. Since our switch, costs have gone up. Review Source Response from Motive December 1, 2022 Thank you so much for your feedback and suggestions! Feedbacks help us identify areas of improvement and we will be sure to notify the relevant teams so your suggestions can be considered and worked upon. Furthermore, if you ever need assistance please feel free to reach out to our 24/7 support team by calling (855)434-3564 or sending an email to support@gomotive.com Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.