--- title: "Motive Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Motive the right Fleet Management solution for you? Explore 1689 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/138669/Motive/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Motive 4.5 (1689) [View alternatives](https://www.capterra.com/p/138669/Motive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Motive Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews KA Kevin A Director of SafetyTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: 1-2 years. “This gives transportation risk management a whole new perspective allowing you to reduce incident frequencies.“ May 8, 2026 KA Kevin A Director of SafetyTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: 1-2 years. “Navigating around in this part of the system is a little "clunky" compared to some of the other telematics providers.“ May 8, 2026 Don N Senior Diesel TechnicianTransportation/Trucking/Railroad, 201 - 500 employeesUsed the software for: More than 2 years. “It has efficient vehicle tracking features that allows us to keep tabs with the location of our vehicles at all times.“ March 11, 2025 JR Jack R Accounting SpecialistAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “The first page is a useless header. If I want the image only, I have to click and download from the inside.“ March 16, 2026 TA Terri A Logistics and Distribution Operations CoordinatorTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “I highly appreciate the GPS tech that enable us to track location of vehicles and monitor movement enabling us to respond to any changes promptly.“ March 10, 2025 AP Alissa P agentTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “sometimes delays in syncing data between drivers and the dashboard.“ March 12, 2026 Don N Senior Diesel TechnicianTransportation/Trucking/Railroad, 201 - 500 employeesUsed the software for: More than 2 years. “Motive has very advanced AI powered monitoring features that help us to gain clear view of our vehicles, their equipments and their health status.“ March 11, 2025 JM Justin M ownerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “Horrible we sold a truck 2 weeks after our renewal and they will not refund the charges on the remainder of the year the eld is not being used“ January 10, 2025 ## Showing most helpful reviews Showing 1-25 of 1689 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Don N. Senior Diesel Technician Transportation/Trucking/Railroad Used the software for: 2+ years ### "Motive is an essential tool for fostering a culture of safety on the road." March 11, 2025 5.0 Motive has made us champions of road safety by giving the most impeccable experience in monitoring our vehicles health. It allows our drivers to be super alert and vigilant on the road by giving them clear visibility all around them. Motive also allows to constantly monitor our vehicles for maintenances helping us avoid inconvenience of vehicle breakdowns. Pros Motive has very advanced AI powered monitoring features that help us to gain clear view of our vehicles, their equipments and their health status. It has efficient vehicle tracking features that allows us to keep tabs with the location of our vehicles at all times. Motive provide our drivers with deep view of the road conditions helping them to stay alert and avoid accidents. It also provides real time view of all activities in the vehicle allowing us to protect the carried goods from theft. Cons All aspects about Motive have met our expectations. It has not shown us any weaknesses or given us any reasons to hate anything about it. Review Source Response from Motive March 19, 2025 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. AR Atuhaire R. Student Education Management Used the software for: 6-12 months ### "Tracking system" March 8, 2025 5.0 It is a user-friendly interface and with a high data encryption system and easy to use Pros It helped me to track my laptop that was stolen to find it in just a few dayz by the use of its GPS Cons I didn't get a challenges when using Motive Switched from [PCS TMS](https://www.capterra.com/p/29249/Express/) Though they work the some PCS is slow sometimes Review Source Response from Motive March 13, 2025 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. SJ Stephanie J. Safety Coordinator Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Safety Coordinator" June 20, 2025 3.0 Overall the service is great. The drivers loved the app. WIFI and Data were not a problem for the drivers. Pros Easy for drivers to manual log. Driver app layout very simple for drivers. Log editing for drivers is esy to learn Cons Monthly price for service is higher than some. Paying for the equipment is a very high cost to setup account Alternatives considered [One Step GPS](https://www.capterra.com/p/197399/One-Step-GPS/) Reason for choosing Motive At the time the setup fee was at a good price. The portal and driver app are easy to use. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Customer service problems. Device had to be install by a tech and sheduling for more than one location very hard. Review Source Response from Motive June 23, 2025 Hey Stephanie! We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564. Thank you! VR Verified Reviewer Owner of a Small Business trucking company Food & Beverages Used the software for: 2+ years ### "Owner Operator using the app." September 12, 2023 5.0 Like I said it's very easy to use and the logbook never glitches and the camera always has quality and easy to get a video when you need one Pros The app and the devices never give me any problems as long as been using it. I prepaid for two years and now I don't have to worry about any monthly payments. Cons My old app use to let me change the status from driving or to pc. Motive makes u stop for like 2 seconds before you change toys status. Reason for choosing Motive I've used in the past before you actually needed the device and was pretty use to it and my insurance gives me a big discount for letting them see how I drive. Switched from [TruckX](https://www.capterra.com/p/182824/TruckX/) I think this was a little cheaper and it cheaper with a Camera. Review Source Response from Motive September 15, 2023 Wow, thank you for the great review! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at support@gomotive.com or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again! PB Peter B. administrator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Motive is pretty good solution." September 25, 2025 4.0 over all motive works well, just wish they would make it so a driver could go total paperless in states that have tolls. Pros Motive is fairly easy to use, their desktop give easy access to vehicle tracking, as well as use of camera to record event. easy to download just need date and time of any incident you might want. we also use it for eld drive logging, lets us know if drive is short on hours or is in violation. maintenance tab helps keep track of up coming preventive maintenance that you may require. their billing is pretty standard in monthly or yearly charge. last DOT is very familiar with this system and have had no trouble getting info downloaded to them during an inspection. Cons biggest con is we run a lot of new york state toll roads and on ifta reports print out they do not break down toll miles vs regular road miles, just gives a total for the state. so drivers still have to manually keep a written record of toll miles. If you look at their faq page there it says they do but you have to go thru each trip, for each truck, each day. who has time to do that? customer service told us that after we called them on it. Review Source Response from Motive September 30, 2025 Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. EM Eddie M. CEO Transportation/Trucking/Railroad Used the software for: 2+ years ### "Horrible customer support" July 27, 2021 3.0 If this company wants to improve they must acknowledge issues with their equipment and software and horrible support they have. Their support is from Pakistan and almost every time when you call you lose connection. So when you call back you have to start all over explaining your issue. Pros I was really happy with product and support. But lately we started having issues and customer service takes too long to resolve issues. We even end up getting violations from DOT because of issues that take too long to resolve. Getting your rep reached its impossible I have been emailing and calling my rep for 14 days and no answer. Whenever their equipment fails they always blame on driver or anything else but their equipment. Their customer support from Pakistan has horrible connection and never calls you you back when you get disconnected. Cons Horrible customer support lately its impossible to reach your rep or receive support in time. Alternatives considered [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing Motive At time when I was signing up with this company it all looked promising and great. But recently this company became worst nightmare for our staff to handle issues and problems with their ELD connection to driver phones. Review Source RM ROBERT M. DOT Safety and Compliance manager Logistics and Supply Chain Used the software for: 6-12 months ### "Motive review" December 8, 2025 4.0 I was in the Safety and DOT Compliance role with Motive. I watched our events that came in from our drivers and kept up with some DOT inspections that were due. Pros One good thing about Motive was the accuracy of the location of our assets and the event detection that would come from one of our drivers. Cons The only Con from me for Motive was it is very hard to get ahold of a live customer service agent. They always wanted you to use AI chats. Review Source Response from Motive December 10, 2025 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word, and for any further queries, please feel free to reach out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564. We will be more than happy to assist you. SS Sandro S. Maintenance fleet analyst Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Transforming Fleet Safety and Efficiency" September 17, 2025 5.0 Our overall experience with Motive has been very positive. The platform has streamlined our fleet operations, improved safety, and given us much better visibility into day-to-day performance. It has become an essential tool for both management and drivers. Pros Motive’s real-time tracking and visibility of trucks and trailers has been one of the biggest pros. It allows us to monitor the fleet more efficiently, reduce downtime, and improve decision-making on the spot. 3. Cons The mobile app could be more user-friendly for drivers, especially when they need to upload documents or review logs quickly. Review Source Response from Motive September 24, 2025 Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! AP Alissa P. agent Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Reliable Fleet Management and ELD Platform for Trucking Operations" March 12, 2026 5.0 solid fleet management system that helps us manage drivers, maintain compliance, and track vehicles .Once you become familiar with the platform, it can be a very useful tool for both safety and dispatch. Pros Everything in one place. Having ELD logs, GPS tracking, safety alerts, and driver data all in the same dashboard makes it easier to manage drivers and stay compliant. Cons Some of the settings or reports can be harder to locate at first . sometimes delays in syncing data between drivers and the dashboard. Review Source Response from Motive March 15, 2026 Thank you so much for your kind words! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! EN Elizabeth N. General foreman Construction Used the software for: 6-12 months ### "Nature vs nurture" September 17, 2025 5.0 I see the overall value of the camera & see that it has made many drivers more aware while driving to stay focused on the task at hand., accident free. Pros I like that several times when there was a possible circumstance beyond my control, that could have lead to an accident(but did not) the camera is there to be my back up! Cons It keeps telling me to buckle up(which I do actually appreciate) when I'm already wearing it. It's not covered up by clothing or anything else. Also, when in heavy traffic, I always back up or slow down to allow for space between myself & traffic in front of me yet I'll get a reminder to not follow so close. I usually try to count the appropriate seconds that are required. Review Source Response from Motive September 24, 2025 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. AC Andrea C. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "good product. easy to set up and use, always great customer service" April 7, 2021 5.0 If you have to have and ELD this one is a good choice for the ease of reporting, inspection mode, compliance, customer service. they work with many other tracking apps, they are constantly improving and developing, and update current laws and such. Pros Everything about this is easy to use and set up. Anyone can use it and set it up. It usually works well with any vehicle, we have used in several different semis and even hot shots. I like the reports for making apportioned and IFTA reporting easy. I have never had any problem that wasn't fixed really quickly. If the unit goes bad they ship another one right away. If you have a problem and can not find how to fix it in help or maybe not typing just the right search you can always call. They have lots of help pages online to help you avoid having to talk to someone, but if a phone call is easier than just call in. I have never had a problem with anything they could not help with yet. We have used them for at least 3 yrs now, some with other companies and some on our own. Other companies and software that we have used was horrible and if we had problems it took people 20+ days to fix. That is never the case with Keep Truckin. Cons on some vehicles the odometer mileage does not read correctly. Don't get me wrong the mileage for the trip and day is correct to how many miles and such. it just won't read the odometer so that they match for example 299473 on odometer and it has correct miles per day, and trip. just the odometer reading, not a big deal you just put it in and it runs everything fine. Other that that which is not a big deal, every now and then it will say 30 mins on break and then throw a violation because the time was really 29:57. My drivers know to make it go until 32 mins, just to make sure. It rarely happens but i know it has shown 30 and my husband drove and i was watching it. Then i logged in on the computer and it showed a few seconds less than 30min. i also have not called in about this issue as it has only happened a few times and maybe it was a sync issue that was randomly fix when logging off. Reason for choosing Motive We knew Keep Trucking from using it before with other companies and we just went with them, No need to ever bother with anyone else. We felt like they were the best. We used the app before the ELD mandate went into law and it was just so easy and user friendly. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) We worked with a company who used them, it was awful. 3 units went bad in less that 6 months. The first install was horrible and messed up my sync unit in my truck, and never connected past the first day. the second one worked for a few months and then never connected again, then it took them about a week to troubleshoot, then another 21 days before they could get tech out. it was just ridiculous. Luckily we only worked with that company another couple of months and when we got our own authority, we already knew we were going back to Keep Truckin. Review Source Response from Motive April 10, 2021 Thanks for the constructive feedback, Andrea. This information helps us determine what improvements we need to make. Thanks again for taking the time to reach out and do not hesitate to share your concern with support@keeptruckin.com so that we can help to get them resolved for you. EK Emily K. Safety Transportation/Trucking/Railroad Used the software for: 1-2 years ### "#1 thing it is easy for drivers" August 13, 2021 4.0 overall I like KT. I do believe they should think about giving better rates to the people that have been with them. When we renewed my company chose to not go with KT because someone else made us a better offer and it was not easy to get KT to match the offer and when they did if they would have just offered me that deal in the beginning it would have saved me ALOT of time and since we are a small company TIME is very valuable. Pros I have to do the training for drivers so I appreciate how easy it is to train on. I also like knowing where our trucks are and being able to see that everything is ok everyday. Even the drivers that were against ELDs like it and have found it makes life easier. Cons customer service and sales teams. I have had so really difficult experiences with both. Not that it is every time I call but I have had people that could not find my account tell me I don't have KT hang up call back and new rep had no problem. I have been so frustrated trying to order a new device that I was ready to just give up but called one more time got someone else and problem solved so I know there are good reps there. Some have accents that are very hard to understand but that is just a minor detail that can usually be worked thru. Alternatives considered [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing Motive Because KT was able to get my price back down after quoting me a higher price than I wanted to pay without any updates. Price was the only reason we tried Samsara and it was a good system but KT decided to price match and upgraded to include all the IFTA info and forward cameras and I did not have change all the ELDs out of all my truck to install new ones. Once again the whole thing was a huge waste of time had KT have said hey lets look at upgrading and saving and quoted me the price we ended up getting in the first place it would have been over and done and prevented the feeling of oh so you give new people a break but the people who have been paying you for 2 yrs get a crappy deal to pay for the new peoples good deals. Switched from [Teletrac Navman DIRECTOR](https://www.capterra.com/p/38533/DIRECTOR-Fleet-Software/) This was not user friendly and I did not like the display of the admin side or the way it was all programmed and set up. None of my drivers liked it and when we tested it against KT well KT won. Review Source Response from Motive August 20, 2021 Hi Emily, thank you for your valuable feedback. We are glad to know that you enjoyed using our services. Safe rides! AV Andrea V. Administrator Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Base System is good - but hot spot limit stinks" July 26, 2022 2.0 If it were not for this hot spot issue I would give the system 5 stars. The Customer Support agents do speak clear English, but they are not always able to help and follow through is not good. Still waiting for my hot spot issue to be solved and it has been "disabled". No internet access on the road is a huge hassle. There is a big discrepancy between what my device shows I have used as far as data, and the Motive accounting for my data use. Tablet shows a lower data usage than Motive, and Motive caps the use and then shuts off the data usage. The difference in usage is a whole gigabyte and that is a big difference. Pros Easy to use - Dashboard and document access is very handy. Knowing the fault codes are helpful in keeping the truck running better. Cons I was told that the hot spot would allow me to listen to Pandora and audio books as I had been. However, it is capped and not sufficient and no one from Customer Service has been able to help me and the Agent who was supposed to call me to fix my issue, has never called. Switched from [Hutch Systems Fleet Management System](https://www.capterra.com/p/169261/Fleet-Management-Solutions/) We were contacted by a representative who explained the system, and the hardware was free. I was promised better support, and in the long run it was going to be cheaper. The Y cable makes it so my mechanic can still plug things in to my truck for diagnostic purposes. I decided to drop a cell phone line from my plan that was no longer necessary because this system, with the hot spot, was going to replace that - resulting in long term savings. However, the hot spot does not have enough data, and attempts to resolve this have not been successful - so I am not pleased with that aspect of the system. Review Source Response from Motive July 29, 2022 We're sorry to hear that you didn't have a great experience using Motive! We'd like to learn more about the issues at hand. Kindly provide us your contact number or email address. Additionally, for further questions or concerns regarding anything, feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564, and we will be more than happy to assist you. OM Ozzie M. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Bad experience " April 30, 2025 1.0 Very bad company they over charged when you ask for refund they act like stupidity. They stole to me 1 year subscription without use their services. Pros Horrible they charged to my credit card without authorization. 1 year fee but I don’t use motive logbook. Cons Bad service the internet has no connection also when you trying to cancel the service they refuse because they want money . Alternatives considered [Logic Reservation Visitor Log Book](https://www.capterra.com/p/175400/Visitor-Log-Book/) Reason for choosing Motive Wrong decision was big mistake to use motive Review Source Response from Motive May 5, 2025 We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564. JM Justin M. owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Charges for services not provided" January 10, 2025 1.0 Horrible we sold a truck 2 weeks after our renewal and they will not refund the charges on the remainder of the year the eld is not being used Pros Nothing worst company i have dealt with. The account manager (\[sensitive content hidden\]) would not help or put us through to somebody that could she claimed she was the only one that couldn't help us Cons The account manager in the billing department. the employees that we dealt with did not help in any way once they steal your money the are done with you and will not help Review Source Response from Motive January 14, 2025 We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564. EW Earl W. Operation Supervisor Utilities Used the software for: 2+ years ### "Operation Supervisor " August 29, 2024 4.0 I recently attended the Motive Summit in Nashville, Tennessee, and it was a fantastic experience. Meeting the employees of Motive in person allowed us to share ideas, ask questions, and build stronger connections. Through Motive Chat, I've always been able to get my questions answered promptly and effectively. Motive has been instrumental in keeping our company out of lawsuits that weren't our fault, providing us with peace of mind. Additionally, my drivers have often mentioned how the safety insights from Motive have influenced their personal driving habits, making them safer and more conscientious on the road. The summit reaffirmed my belief in the value that Motive brings to our operations. Pros Partnering with FusionSite Services, we integrated Motive's truck camera system into our vehicles, and it has proven to be an invaluable asset. The system excels in monitoring our fleet, ensuring quality control, and facilitating truck maintenance. Perhaps most importantly, it has safeguarded our company and drivers by providing crucial evidence in accidents that could have otherwise been difficult to dispute. Additionally, Motive has played a pivotal role in coaching our drivers to improve their skills, leading to safer and more efficient driving habits. This investment has undoubtedly enhanced our fleet management and overall operational integrity. Cons One area where Motive could significantly improve is in the realm of maintenance management. While the platform does offer a way to create maintenance schedules, it falls short when it comes to creating and managing work orders. For instance, if a mechanic is performing preventive maintenance on a truck and notices an issue that needs attention, there is currently no straightforward way to document this issue for future action. The ability to generate a work order in such scenarios would be incredibly beneficial, allowing mechanics to note repairs or tasks that can be addressed later when time permits. Implementing a work order management feature would greatly enhance the efficiency and effectiveness of maintenance operations, ensuring that no issues are overlooked and that all necessary repairs are documented and tracked systematically. Review Source Response from Motive September 8, 2024 Thank you so much for your kind words, Earl! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! JB Jaron B. Dispatcher Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great for Any Driver" August 21, 2023 5.0 We have a very good experience so far. It has been a lifesaver for the logbook record-keeping. Pros The features I like most are the real-time tracking, trip history and logbook integration. It makes trucking and managing driver much easier with less hassle. Cons The site is easy enough to navigate with some coaching. A more intuitive format and labeling would be helpful. it seems to take a lot of clicks to access some of the information that should be more readily available, such as histories or reports. Reason for choosing Motive I don't know why this decision was made. Review Source Response from Motive August 23, 2023 Wow, thank you for the great review! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at support@gomotive.com or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again! DW Deana W. member Transportation/Trucking/Railroad Used the software for: 1-2 years ### "KeepTruckin Delivers" July 21, 2021 5.0 Overall I like KeepTruckin, the system has been easy to learn and handles my small fleet well. Customer service is usually quick to help resolve issues. Pros Overall the software is easy to use. I like the dashboard interface and real time view of my fleet. Cons I believe the Inspection logs could be in more detail on the dashboard. Reason for choosing Motive Price Review Source Response from Motive July 22, 2021 Thank you, Deana. We're glad that you like using our service. We value your input and feedback very much. Keep on Truckin! AB Asim B. PRESIDENT / OWNER Transportation/Trucking/Railroad Used the software for: 2+ years ### "Best ELD!!!" November 3, 2021 5.0 We have been using Keep Truckin software to book better paying loads, do payroll of our drivers, monitor our vehicles, pay our IFTA taxes and above all keeping our drivers a safety mindset on the road whilst in full compliance with the DOT. I have found Keep Truckin as the best software within our transportation industry. Pros The one thing that pulls Keep Truckin Company and its products apart from the the rest is their tremendous Service Quality. I have always found their support representatives attentive, courteous, knowledgeable, professional and can-do attitude to sort out each problem in the most efficient manner. Cons The only Con which is true for other ELD providers too is the education of our driver staff especially the newer ones to completely understand all the features of the ELD. Actually Keep Truckin has done tremendous initiatives in this area by making lots of educational videos available. In many cases the Keep Truckin support has also provided coaching to our drivers when put on conference call with our drivers. Like I said earlier, the service quality aspect from Keep Truckin is unbeatable. Review Source Response from Motive November 9, 2021 Hi Asim, Thank you so much for the positive review. If you have any concerns feel free to reach out to "support@keeptruckin.com" our teams are always ready to help. PR Peggy R. HR/ Safety Transportation/Trucking/Railroad Used the software for: 2+ years ### "one of the best out there , and people are starting to realize it .." November 30, 2021 5.0 we were with a larger company and the problems we had were astronomical. the drivers had a terrible time setting it up and getting comfortable with the system, once we changed to Keep Truckin' we never had another issue, the drivers downloaded the app easily and didn't have a problem catching on to the functions. Pros the set up, the ease in use for the drivers, and customer service is miles above the others. They are always there and willing to help ,, IF we can understand them .. Cons they keep changing things ,, if it works LEAVE IT ALONE , about the time we have things figured out and can find what we need you guys change it, and the updates seem to ALWAYS cause an issue someplace .. Also many of the customer service agents are very hard to understand due to a language barrier. and sometimes feel they are not understanding our issue. Reason for choosing Motive one of my drivers had used it, and was so impressed, he brought it in to me to try. we decided it was one that would fit into our operations and not cost prohibiting . Review Source Response from Motive December 2, 2021 Thank you for the positive review. We are glad that you like our service. Please feel free to share any feedback on "support@keeptruckin.com" so that our team can work on it for improvement. SO Shele O. Office Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Please beware of false reviews" December 31, 2021 1.0 Customer service is USELESS. I have talked to them so many times that I finally realized that they all read from a script. They all have the same answer when presented with equipment that does not work, and will not stay connected. They would want to switch out the gateway for the truck. The new gateway would not work either. I would call back time after time, and then they would still want to switch out equipment. I would explain that we have already switched numerous times for this one truck and always "I WILL ESCALATE YOUR ISSUE AND SOMEONE WILL REACH OUT TO YOU." Sometimes they would call and that was always our "new account" manager but the odd thing was I could NEVER get ahold of the person again. Please save yourself the stress of being up in the middle of the night working on trying to get the dashcam or ELD to stay connected. A few of our trucks the equipment worked for the most part. But the other trucks would not stay connected. I signed a contract with these people for working equipment. They breached the contract when they failed to provide working equipment for all of our trucks. The trucks that KT would not work in had to be switched back to our old company. I did not want to have to have two logbook dashboards going so I switched everything back to our old company. I have a three ring binder of the emails and documentation between me and KT. Pros Majority of equipment would never stay connected. Cons There are so many reasons why I would never recommend Keep Truckin that I do not know where to start. We are a small company and it was a huge decision to change our ELD. I thought I did adequate research and read many reviews. It seemed to have good ratings and the features we were looking for and I made the switch. The monetary cost is significant for a small company, but it has not bearing on the amount of stress Keep Truckin caused for myself. Reason for choosing Motive NEVER USE KEEP TRUCKIN. CUSTOMER SERVICE IS USLESS AND EQUIPMENT THAT WORKS 50/50 CHANCE EACH DAY. FYI I really wish that KT would have worked. It had a lot of feature that could have been useful if it stayed connected. Having to switch drivers back to old logs was stressful enough. It would have been a lot easier if KT would have just worked as advertised. Also, there was a huge communication/language barrier between us and the customer service people/and management people. We are from Texas, they are not. I wish someone would have left a review for KT from an honest perspective when I was looking at it. So this review is for you if you are looking for an honest account first hand of the misery I embarked upon with this company. Review Source Response from Motive January 7, 2022 Hi Shele, we're really sorry to learn the issues you had to face with the equipment and the service in general. We're looking into your request internally, and will try to assist you in the best possible way. Thank you for your cooperation and understanding in this regard. AdD Annala d D. Director of Compliance/Human Resources Transportation/Trucking/Railroad Used the software for: 1-2 years ### "KeepTruckin - King and Queen of Fleet Management" February 17, 2022 5.0 For every challenge that I experienced, KeepTruckin got a team of people on and fixed it. They communicated what was going on with the issue, and one time when it took a little longer than usual to get back to me, I called and the matter was resolved immediately. What I discovered, for the most part, is that it was me who needed more training concerning the product. Pros I love the ease with which one can use it. There is a tutorial provided, but you can still call and speak to a live person if you have a question about any product. For me, this is #1 when it comes to customer services. The complaint that I heard in any market is that people are tired of speaking with computers, with KeepTruckin, you are not required to speak with a computer, but for those who like it, its also available. Cons I am not sure if it dispatches, I wish it could allow dispatching. This would add the crown jewel to an already great product. Reason for choosing Motive The customer service is excellent. Review Source Response from Motive February 23, 2022 Hi Annala! Thank you so much for your review! We really appreciate the feedback and hope you'll spread the word. SO Steven O. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "I like to keep trucking up I like the updates only thing I could really complain I wish I had better" October 29, 2022 4.0 Pros I like to keep trucking up I like the updates only thing I could really complain I wish they had better cameras for behind the trailers or alongside the trucks cameras would be a big impact for me also trucking GPS if you guys could actually start doing that you would really help out navigation Cons Overall the software is very easy to use I would rather have the cameras updated if anything the side view and also behind the trailers and a bigger vision of the truck outside cameras most definitely Reason for choosing Motive A lot easier a lot more self-explanatory easy to work with the updates the mileage control for after fuel tax or anything the trucking industry not a lot of money so customer support needs help waiting too long on the phone Review Source Response from Motive November 2, 2022 Thank you for your valuable feedback. We are glad to hear that you are satisfied with Motive (formerly KeepTruckin) services. For any further questions or concerns regarding anything, feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564, and we will be more than happy to assist you. DB Dale B. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Customer service needs help!" March 16, 2023 5.0 System works as they say but for what I need is not required. Pros The equipment is well worth the money and operates as expected. You can monitor the truck every mile it travels and also tells you how the truck is running. You can actually see where the truck is and how fast or slow it is going. Cons Their sales team will promise you things and not follow through with it. They said I could upgrade my cameras at not charge and three months later I was charged for them. When you call to ask why they said I authorized it and also extended the plan term. None of which I did because the salesman told do not sign anything. When I called they told me they were going to review the phone records and see what was actually said. No one ever called me back so a week later I called back again and went through the same conversation. The gentleman which was hard to understand told me that he will send me a request for a refund and all I had to do was to sign it and send it back. When I received the email it had on another extension of contract so I questioned it and he said don’t worry in the top left corner says amendment. So in order for me to get my $800.+ refund I had to sign ( ducu sign ) . Received the refund but still was being charged for the camera’s monthly fee when I told them to cancel it. Then in January I was charged again for one month of camera service and then in February was charged for three more months of camera service. Called back and had to sign another AMENDMENT to the contract to get another refund. Every time I call I go through this process and seem like I’m not getting any response . They keep saying we will review the phone conversation and get back. I am not using the program at all being that I am local now and don’t need the ELD service . Review Source Response from Motive March 20, 2023 Hi Dale, We appreciate both your positive and negative feedback and we appreciate your 5 start review for your service. We're sorry to hear that you had a negative experience with our service. We take all feedback seriously and would like to make things right. Please reach out to us at (855) 434-3564 so we can transfer you to the relevant team to fix this issue and address this as soon as possible! Thank you. AF Abisai F. Dispatcher Oil & Energy Used the software for: 1-2 years ### "Technology at it's best" August 28, 2024 5.0 I've used about 3 other systems but I don't remember their names and by far this system has surpass them. Pros We get to know sooner which truck a driver chooses, and I also like the Follow Mode for those time sensitive assignments. Cons I don't like to make the map the full screen because I can't browse through tabs so before I used to minimize the menu on the left hand side to have a bit more of the map with the unit numbers but a few months back that feature was removed so now I cant minimize it. Switched from [Vehicle Fleet Manager](https://www.capterra.com/p/82152/Vehicle-Fleet-Manager/) not my decision to switch but best decision Review Source Response from Motive September 4, 2024 Thank you so much for your kind words, Abisai! We're thrilled to hear about your great experience with Motive. Your satisfaction is our top priority, and it's incredibly rewarding to know that our efforts are making a positive impact. Your feedback is extremely important to us as it helps us improve the customer experience. If you have further feedback or need assistance in the future, please don't hesitate to contact us at support@gomotive.com or call our Support Hotline at (855) 434-3564. We look forward to serving you again soon! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.