# Page 14 | Motive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Motive the right Fleet Management solution for you? Explore 1688 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/138669/Motive/reviews --- Motive 4.5 (1688) [View alternatives](https://www.capterra.com/p/138669/Motive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 14 - Reviews of Motive ## Showing most helpful reviews Showing 326-350 of 1688 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LJ Len J. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Ease" March 18, 2023 5.0 Happy with the product. Support is always friendly and helpful. Pros I can usually find the material I need. I especially like when I have to do my IFTA report. Cons It is difficult to put in date ranges. It won't always hold the dates I want. Review Source Response from Motive March 20, 2023 Wow, thank you so much for your kind words! ���� We're thrilled that you're enjoying our service. If you have any friends who might also benefit from what we offer, please feel free to share the love! And we always appreciate your product feedback, don't hesitate to reach out to us at support@gomotive.com or give us a call at (855) 434-3564. Our 24/7 Support Line is always here to help! We will consider your feedback for the date range filter as well, as we continually strive to improve our product. Thanks again! ���� SB Sherri B. CONTROLLER Automotive Used the software for: 2+ years ### "Easy to use and impliment" October 25, 2022 5.0 I have had great service and it was so easy to implement Pros I like the live streaming so I know that my drivers are complying with the law and safety regulations Cons I have not found anything that I find a con at this point Reason for choosing Motive the system we had was a very old version Review Source Response from Motive October 28, 2022 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. VR Verified Reviewer Distribution Specialist Logistics and Supply Chain Used the software for: 2+ years ### "It's OK" August 7, 2019 3.0 My overall experience is that yes it does work but it doesn't have all the functionality that my company needs. In general, we are looking for a product that will do more for us than KeepTruckin. Pros The thing I like most about KeepTruckin is the ease of use for drivers. It is a simple app on a smartphone. Cons The thing I like least about the KeepTruckin software is the admin side of things. It is not easy to find reports, the system frequently stops responding or fails to load at all. It is not always accurate with the dates and times. Review Source Response from Motive August 8, 2019 Hi, We sincerely apologize about your experience with our application and would like to address it ASAP. Please contact our technical support team at 1-855-434-3564 or email us at support@keeptruckin.com and they will help you resolve this matter. Regards, KeepTruckin Inc. JP James P. Owner Operator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good device" February 2, 2022 5.0 Good Pros Easy to use easy to edit Easy to navigate Cons There is zero movement allowance before the ELD automatically goes into driving mode. All other devices I have used give you either a 1 mile distance or a MPH limit before the device goes into driving mode. Having zero allowance has caused me to incur a violation and screw up my 10 hr break. Reason for choosing Motive Friends opinion Review Source Response from Motive February 8, 2022 Hi James, Thank you for the wonderful review. We're glad that you find our app useful. We're really sorry that you had to experience this issue. Our ELD's have a threshold of 5MPH before they start recording drive-time. Please reach out to us on our 24/7 Support Helpline (855)434-3564 or email us at support.keeptruckin.com so that we can serve you. JV Jesse V. branch fleet manager Chemicals Used the software for: 2+ years ### "great system " April 25, 2022 5.0 this system has been a great system from the start and through all the upgrades that have come along Pros easy to use for all of my drivers and the dash board for Admin is easy to navigate and understand Cons drivers become disconnected with their Bluetooth and the truck, and sometimes will drive all day disconnected. simleper way to help the drivers understand the safety scoring system, Switched from [PeopleNet](https://www.capterra.com/p/216555/PeopleNet/) looking for a better system Review Source Response from Motive April 26, 2022 Thank you for your feedback. We are glad to hear that you are satisfied with KeepTruckin services.if you have any queries or concerns please feel free to send us an email at support@keeptruckin.com or reach us out on our 24/7 Support Helpline (855) 434-3564. PM Peggy M. Admin Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Keep smiling with Keep Truckin" January 24, 2022 5.0 From the beginning, I was a newbie with all things trucking, and the folks at KT were patient and positive. I appreciate them every time I call. When my drivers give me an alert, I can get answers. When I need fuel reports for IFTA, when I need mileage per state… it’s at my fingertips. Thank you KT Pros The absolute minimum requirement is that help is available. I’ve never had an issue that we were not able to resolve thanks to the great tech support at Keep Truckin Cons We have had issues with the WiFi hotspot usage a few times, but the great folks at Keep Truckin saved the day Reason for choosing Motive We had a connection with someone in the industry that runs 100 trucks, so when we started out with our own authority, we went with a proven product Review Source Response from Motive January 27, 2022 Hi Peggy, thank you for your kind words and review. We really appreciate it! RZ Richard Z. Manager Automotive Used the software for: 2+ years ### "Horrible " August 15, 2023 2.0 Horrible Pros Nothing. Very misleading sales team. As soon as you signed up, no one is there to help you . You keep getting transferred from one department to another Cons Horrible customer service. Very misleading sales team . Disgraceful Review Source Response from Motive August 18, 2023 We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you. eK eric K. Safety Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Moving on to SAMSARA" December 8, 2022 2.0 call me \[SENSITIVE CONTENT\] Pros mapping/tracking easy to use on the dispatch side of things Cons customer service, internet /hotspot issues Reason for choosing Motive they over sold and under promissed Review Source Response from Motive December 15, 2022 We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564. DG Donna G. OFFICE MANAGER Transportation/Trucking/Railroad Used the software for: 2+ years ### "ease of use" August 28, 2023 5.0 does a great job for our company Pros ease of use driver can utilize from his phone Cons waiting on case resolution for a problem on trip Review Source Response from Motive August 30, 2023 Wow, thank you for the great comment! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at support@gomotive.com or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again! VR Verified Reviewer Ceo Automotive Used the software for: 6-12 months ### "The best software I never use " May 24, 2022 5.0 It has allowed me to refocus my route tracking and better assist my driving partners in case of traffic jams and give them better directions to quickly complete errands and trips. Pros The application is great for route tracking and especially when it comes to doing a route review it is great. I like more its ease of deployment and it doesn't need a high internet speed to work. Cons The only drawback is that the application has a latency in some areas less covered by the internet network but I think it's not really the fault of the application but the internet Review Source Response from Motive May 27, 2022 Hi, Thank you for the wonderful review! Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you. EN Edward N. Owner/Operator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Owner/Operator, driver, end user" April 16, 2022 5.0 It has been very exceptional. From ease of installation to daily use. A fantastic product. Pros All the different features. Holds a lot of the info I need to run my business. Cons I wish the report exporting was more compatible with Apple products. I would like to be able to just run and download my reports for email. Providing a link to the report can be very cumbersome for some users. Reason for choosing Motive I thought it was the best bang for my buck. Ease of use and features. Review Source Response from Motive April 18, 2022 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@keeptruckin.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you. PP Paul P. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Terrible customer service and lies " June 4, 2021 1.0 Ordered equipment for expanding fleet had to pay upfront promise was shiped but never was had then tried to charge us for shipping when we canceled and didn't want to refund us money Pros Software was ok but service was non existence you get trapped in their phone system they at one time laughed at me Cons Never got all products in timely maner lied Reason for choosing Motive Thought was good Switched from [Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/) Service and \[SENSITIVE CONTENT HIDDEN\] Review Source Response from Motive June 8, 2021 Hi Paul, we're so sorry to hear that you did not have a great experience using the KeepTruckin application! We are interested in learning more about the difficulties that you are experiencing. Can you please email your comments to support@keeptruckin.com or call our 24/7 support line at 855-434-3564? JH Jason H. Owner/Operator Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Motive Is The Best" August 29, 2023 5.0 So far my overall experience has been good Pros Motive makes it easy to manage my fleet of trucks and real time updates. Cons Price could be a little lower but for the service provided, it’s understandable Review Source Response from Motive September 1, 2023 Wow, thank you for the great comment! We're so glad to hear that you're happy with our service! If you have any questions or need assistance, our support team is always here for you via email at support@gomotive.com or by phone at (855) 434-3564. Our 24/7 support line is ready to assist you. Thanks again! DG Darlene G. Office Manager/Dispatch Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great product" September 30, 2021 5.0 Pros Fuel management for IFTA reporting really helps with my job Cons Load board is not very good. Not able to find any jobs for our needs. Reason for choosing Motive Was referred Switched from [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Ease of use Review Source Response from Motive October 1, 2021 Hi Darlene, thank you for the amazing feedback. We are sorry to learn that you did not find the smart load board much useful. We are continuously adding more loads, please do check back later. Safe rides! JV Jessica V. Driver Transportation/Trucking/Railroad Used the software for: 2+ years ### "Perfect" September 7, 2022 5.0 Amazing!!!!! Pros I like how it record Maintenance. It tells you every thing about the trips, logs, safety. It is easy to comprehend. easy of use. Cons There is nothing I don't like about using Motive. Reason for choosing Motive Easy to Use Review Source Response from Motive September 8, 2022 Thank you for your valuable feedback. We are glad to hear that you are satisfied with Motive (formerly KeepTruckin) services. For any further questions or concerns regarding anything, feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564, and we will be more than happy to assist you. WA William A. owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Very good but too expensive" November 22, 2021 5.0 Its pretty good. But we have only been with KT, so we cant compare Pros great customer service, helps with IFTA and i just like it Cons the layout is very complicated, i used to know where everything was but then they changed it all and now i cant find most things I'm looking for Alternatives considered [Navicat Premium](https://www.capterra.com/p/154292/Navicat-Premium/) Reason for choosing Motive great reviews Review Source Response from Motive November 26, 2021 Hi William, thank you for your feedback. We can understand that the new layout can be tough to get hands-on but this has a lot of new features added that can better help you manage your fleet. For any further questions or concerns regarding anything, feel free to email us at support@keeptruckin.com or call us directly at our 24/7 Support Line (855) 434-3564, and we'll be more than happy to assist you. Stay safe and have a wonderful day. TW Tiffany W. Owner Operator Transportation/Trucking/Railroad Used the software for: 6-12 months ### "50/50 Review" July 18, 2023 2.0 I was most unhappy with customer service with Motive. They aren't as able to help as you would think. Also, I tried to cancel with a representative and was still charged two more times. Pros I liked the ease of use of Motive. I was able to connect it myself and do everything online myself. Cons The ability to edit my time Motive was lackluster. Even the administrator does not have the full ability to get in there and make edits. Also, Motive's phone app has a few kinks to work out. Reason for choosing Motive Cheaper Review Source Response from Motive July 20, 2023 We're sorry to hear that you didn't have a great experience using Motive! Please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you. KB Keith B. General Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Eld's and Cameras" July 29, 2021 4.0 The cameras had a terrible failure rate last year. We replaced at least 60% of the units, which made the process of selling a new tech to the drivers that much harder. With all the reliability issues we missed a capture event that was critical because the camera was non operational at the time of the accident Pros The Eld's were easy to use but could be more instructive when problems arise. It's very time consuming to figure out problems with all the other issues that are taking up my time. Cons It needs to be more driver friendly, some drivers had a hard time grasping the use. Most of my drivers were older and not as tech savvy as a 20 something would be and that caused issues Reason for choosing Motive \[SENSITIVE CONTENT\] was great with the RMA of some units.The most helpful rep you have Review Source Response from Motive July 31, 2021 Hi Keith, thank you for your feedback. Glad to know that you enjoyed using our services. Keep on Truckin! DH Danielle H. Transportation Coordinator Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Product Review" September 30, 2021 5.0 Everyone I speak to is extremely helpful and knows the product well themselves and its capabilities. Pros Set up is easy and the customer service agents are absolutely beyond patient and helpful, always, at all hours. If the person you are speaking with is not sure they have the best answer they find out the best answer before you are off the call. Cons I need a user guide I could study to see if there are even more things I can use the software for that I do not know about since I was not here when the software was purchased. Review Source Response from Motive October 1, 2021 Hi Danielle, thank you so much for your amazing feedback. We are pleased to hear that as we aim to provide you top class customer services. To learn more about the software, you may either visit our help centre at https://support.keeptruckin.com/s/ or email us at support@keeptruckin.com and we'll be more than happy to assist you. Safe rides! KV Keven V. Pres Ceo Transportation/Trucking/Railroad Used the software for: 2+ years ### "Motive review " March 9, 2023 3.0 I would be happier with Motive if they didn’t call me every week trying to sell me more products Pros ELD works (previous product did not). Functions as it should most of the time Cons ELD has been operating slower and slower since I first began using it 4 years ago. A lot of time is wasted waiting for the ELD to function Reason for choosing Motive Company was Keep Trucking at the time and they had a good reputation Review Source Response from Motive March 12, 2023 Wow, thank you so much for your kind words! ���� We're thrilled that you're enjoying our service. If you have any friends who might also benefit from what we offer, please feel free to share the love! And if you need anything else, don't hesitate to reach out to us at support@gomotive.com or give us a call at (855) 434-3564. Our 24/7 Support Line is always here to help. Thanks again! ���� AM Anthony M. Owner Logistics and Supply Chain Used the software for: 1-2 years ### "ELD for a newbie" April 2, 2021 4.0 Pros As someone who had no prior knowledge to the transportation industry this has been the easiest way to learn. The customer service is unmatched. I’ve called at 3am for help because I did something wrong and at 8pm. Without fail I have always been able to speak with a real life individual who has helped me immensely and also walked me through the system. I have recommended KeepTruckin dozens of times because of all that listed above. I won’t ever go with another company so long as they keep this kind of service! Cons To be honest there aren’t very many things wrong with this software. Usually the issue I have come across have been user error rather than interface. Alternatives considered [Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/) Reason for choosing Motive The price was so much less but the customer service was superior! Review Source Response from Motive April 7, 2021 Hi Anthony, Thank you for the wonderful review. We're glad that you find our app useful. Please help spread the word. Thanks! BM Brian M. Safety Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Proceed with eyes open" August 24, 2021 4.0 My overall experience with KT is OK. I think the pricing is quite high and the selections are limited. The only way to get a fair price is to sign a three-year contract and that seems unreasonable. We don't mind paying the $40 per month but to pay that and the $150 when ordering an ELD is too much. There should be another level of pricing in there somewhere. Pros The software works very well and when there are issues, the support personnel are outstanding. I can't say enough positive things about the support staff. Getting drivers on and off the ELDs usually goes very well, also, and instigating new vehicles also flows pretty well. We also take advantage of the Electronic Logbook option for drivers who log but are not required to have ELDs. That is a very positive option for us. Cons Navigating the dashboard is cumbersome. I primarily monitor logs so I would like a quicker way to get to those screens. Review Source Response from Motive August 25, 2021 Thanks for the constructive feedback, Brian. This information helps us determine what improvements we need to make. Thanks again for taking the time to reach out. JH John H. Safety Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Miller Expedited Freight" August 8, 2022 5.0 The best ELD provider available! Pros Drivers prefer Motive! It is easy to use for both drivers and staff! Cons There are no side view cameras for the Motive system at this time. Reason for choosing Motive reliability and accuracy Review Source Response from Motive August 14, 2022 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you. SB Shawn B. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Owner" January 25, 2022 5.0 Can't ship new equipment if there is a problem but can still take on new business makes no sense Pros Easy to use and accurate can buy extra equipment to run or use app on phone Cons None everything works well as long as it doesn't break then they take a couple of months to send replacement equipment and tell you it will be shipped immediately Reason for choosing Motive Like the way it sets up and functions Review Source Response from Motive January 27, 2022 Thank you for your feedback, Shawn. We are pleased that you enjoyed using our app and services. If there is anything we can do for you, just let us know at support@keeptruckin.com, or reach us out on our 24/7 Support Helpline (855) 434-3564. Have a great day ahead! KG Karla G. Logistics Coordinator Building Materials Used the software for: 1-2 years ### "Motive Review" December 4, 2023 4.0 I have been happy with Motive, I feel like I am still learning Motive and the trucking industry rules/regulations. Pros Easy way to retrieve data in the reports area. Cons Updating a driver's log can be a bit cumbersome. Our driver's do not always sing out when they get back (they think they need to wait until midnight (end of work day). Then they may not drive for a few days so Motive informs me of the Manner Errors. Driver's get frustrated that they need to go sign logs, when they have not driven. Review Source Response from Motive December 6, 2023 Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.