--- title: "ServiceBench Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ServiceBench Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/138688/ServiceBench/" page_type: "product" language: "en" --- # ServiceBench Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ServiceBench ## What is ServiceBench? ServiceBench by Asurion is field service management software. It connects workforces, manages operations, and improves customer experiences for service businesses. The software schedules jobs, dispatches technicians, processes mobile work orders, tracks inventory, manages parts ordering and claims, and generates analytics. ServiceBench aims to optimize field service workflows. This increases productivity, first call completion rates, and customer satisfaction. ## What is ServiceBench used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) Overall rating Based on 35 user reviews Reviews sentiment Positive 74% Neutral 9% Negative 17% Starting price $119 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServiceBench?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.servicebench.com&name=ServiceBench) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServiceBench 3.7 (35) VS. [### Jobber](https://www.capterra.com/p/127994/Jobber/) [4.6 (1,468)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $119 Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (35) Ease Of Use 4.6 (1,428) Value For Money 3.8 (26) Value For Money 4.4 (1,232) Customer Service 3.5 (31) Customer Service 4.6 (1,381) ## ServiceBench alternatives [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/) [4.6 (481)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/153475/FieldPulse/) Highest Rated [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) [4.7 (2,742)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/140363/HouseCall-Pro/) [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) [4.3 (337)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/150053/ServiceTitan/) [Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/) [4.0 (147)](https://www.capterra.com/p/10529/Simpro-Enterprise/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10529/Simpro-Enterprise/) ## FAQs about ServiceBench Overview ### Which roles and teams benefit most from ServiceBench? ServiceBench is most used by business owners, office managers, and field service leaders who oversee repair operations and customer support. Administrative teams rely on it to schedule jobs, manage work orders, and track inventory, while technicians and service managers use it to coordinate dispatching, service completion, and customer communication. Answer based on 35 reviews Overview ### What company size and specific industries is ServiceBench built for? ServiceBench is designed for enterprise users, service providers, and appliance repair companies. It fits organizations that manage service operations in these sectors, especially businesses with larger-scale workflows and specialized repair or field service needs. Features and Usability ### What are the key features of ServiceBench? ServiceBench offers job management and work order management, plus dispatch management, routing, and scheduling for field service coordination. It also includes billing and invoicing, quotes and estimates, payment collection in the field, electronic signature, inventory management, service history, self service portal, and customizable reports. Getting Started and Support ### What training and onboarding options does ServiceBench offer? ServiceBench provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup, webinars offer scheduled instructional presentations, and documentation gives written reference material for self-paced learning and feature lookup. Answer based on 1 reviews Getting Started and Support ### What customer support options does ServiceBench offer? ServiceBench provides chat support. Reviewer feedback on support is limited, but users mention help desk assistance can be useful when tracking parts and claims, while also noting that finding detailed information can take some effort. Answer based on 2 reviews ## Features AI summary Based on 3,952 Field Service Management reviews Capterra data shows that buyers of Field Service Management software rank the following features as their top priorities: - **Mobile Access** (**62%** of reviewers rated this feature as critical) - **Scheduling** (**61%**) - **Billing & Invoicing** (**60%**) ServiceBench supports all three of the features reviewers value most: **Mobile Access**, **Scheduling**, and **Billing & Invoicing**. Together, these capabilities help businesses keep technicians connected in the field, assign jobs more efficiently, and manage charges and payments accurately, allowing teams to improve service delivery and maintain a more organized workflow. Mobile Access 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Billing & Invoicing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Work Order Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Accounting Integration 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Integrate with a third-party accounting system Contact Database 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. ServiceBench 20 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Reports: Alter the layout and content of reports - Dispatch Management: Manage sending personnel and resources to a site as needed - Electronic Signature: Digitally sign online documents - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Job Management: Manage and track all job information and associated tasks - Mobile Access: Access software remotely via mobile devices - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Quotes/Estimates: Generate quotes or estimates for customers - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Technician Management: Oversee technicians and track their assigned work orders - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 3.5 (35) 3.5 Based on 35 reviews ## Pricing Value for money 3.8 (26) Free Trial Basic $119.00 Per Month Value for money 3.8 (26) 3.8 Based on 26 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (31) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (31) 3.5 Based on 31 reviews ## User reviews Overall rating 3.7 Based on 35 reviews Filter by rating 5(12) 4(14) 3(3) 2(0) 1(6) Mentioned topic Sorted by most recent HW howard W. president Mechanical or Industrial Engineering ### "Unusable and worthless" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 25, 2022 Absolutely frustrating Pros This service deserves a zero score. It is unusable and worthless. Carrier has used it for its third party warranty claims service for years. I stopped selling Carrier products solely based upon the difficulty of use of this service. I will now no longer honor warranty work for Carrier. And this is the good part of the service. Cons Worthless and Unusable. Worthless and Unusable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User cloud security analyst Facilities Services ### "customer services platform review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 20, 2022 I need a web based Customer Engagement platform for my IT firm After using some platforms which are providing solution related to customer services I realized Supportbench is a perfect match for Customer Communications Management for B2B with complete variety of tools for IT and help desk platform. It’s is a customer service platform that enables businesses to provide Social Customer Service, Help Desk, Complaint Management, exceptional experience. Supportbench provides unrivalled value to enterprises by providing a solution that is attractive, more flexible, more trustworthy, and scalable, all at a fraction of the cost of alternative platforms. Pros Your clients and customers will enjoy how simple it is to file a ticket directly from your portal. You'll also appreciate how simple it is to allocate tickets to both Customer Self Service and Enterprise Cons Workflows are excellent, however they are more difficult to set up than some of the other systems I explored. I suggest workflow may be need some optimization Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Owner Electrical/Electronic Manufacturing ### "Complex in some areas, has some nice features." 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 December 10, 2020 Overall a nice platform. Easier to use than some others. Being able to schedule and update your profile are super features. Pros I am able to upload claims electronically and get a visual of my are that I cover. I can change coverage area pretty easily and get a visual look in case I am missing some of the smaller zip codes. Cons Very difficult to navigate the menus. Some menu items seem to be buried in a host of other submenus. Difficult to navigate and visual menu freezes on some browsers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Joe B. Owner Consumer Services ### "Very confusing" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 20, 2020 New extended warranty. Pros I do not have any pro's about this program Cons Too many to list but it is the most confusing program I have ever tried to navigate. I only use it to file claims for warranty users and it is so hard to use I am taking myself off their servicer list. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Robert B. CEO Information Technology and Services ### "Diabolical customer services" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 27, 2020 It has been a very, very frustrating experience. We have sent dozens of emails with no reply, we have called and left messages for call backs with no reply. They just don't care. And we are not even calling for us - we are calling on behalf of one of their customers who has had the same experience and gave up. This is no way to run a company in any industry. You would be insane to begin an important business relationship with a company like this. You may listen to their sales guys but implement software from these guys nd you will regret it for a long, long time. Pros If we could get it to work I would be happy to tell you. Cons Where do we start? As a fellow Software company it is very disappointing to have to leave a review like this. But if all software companies were run like this people would stop buying it. We have been trying for several months to make a simple API integration with ServiceBench. The software is unreliable, the coders are lazy, the client services are non existent. And we really do know about software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DE David E. Retired Writing and Editing ### "Why have customer service if your customer can't find you?" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 19, 2019 Sears Home Warranty has contracted with Service Bench to handle their warranty claims. The software might be wonderful, but the folks operating it are definitely not. Pros zero, nada, kaput, nothing social redeeming Cons Your customers cannot make contact with you via any avenue Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CF Crystal F. Customer Service Shipping Public Safety ### "Service Bench Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 October 20, 2019 Great experience love this program definitely helps manage at the tech repairs and invoicing purposes Pros The ability to Communicate with staff members and documents detailed information regarding repairs Cons The section to enter in the invoicing needs to be a bit bigger in order to add more info. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Office Manager Consumer Services ### "I like working with these folks" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 9, 2019 We've just started with them, but I really like the people and their website. Pros It's very easy to accept or reject jobs as scheduling allows, and CS is very nice. I don't know if all the companies that go through them are the same way, but Cross Country seems to be pretty awesome at actually taking care of the customer and making sure we get paid as well. The setup is much easier to use that for other vendors we've worked with. Cons It takes a little getting used to at first, but I appreciate how thorough they expect us to be when we enter the claim. It's all the same info we already have on hand, just have to follow along an input. Doesn't take long once you're used to the process. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Charlotte W. Customer service rep Consumer Services ### "Service Bench" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 23, 2018 Searching for service providers & scheduling service requests is kinda awesome with Service Bench. Pros It was relatively easy to learn the aspects I need to use. We can communicate effectively with most service providers we work with. Cons Communication with Sears, one of the main providers we work with is difficult. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Refik S. Owner Construction ### "ServiceBench Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 August 23, 2018 It’s good scheduling tool Pros The platform layout is great also it could be better Cons Too many unnecessary details for a simple task Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/138688/ServiceBench/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.