Asurion Services

ServiceBench

2 / 5 3 reviews


Average Ratings

3 Reviews
  • 2 / 5
    Overall
  • 1.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native

Vendor Details

  • Asurion Services
  • www.servicebench.com

About ServiceBench

A single interface connecting makers of service products to those who install and service them.


ServiceBench Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management

ServiceBench Reviews Recently Reviewed!


Absolute GARBAGE! Lost THOUSANDS of dollars using it! STAY AWAY!!!

Nov 24, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Where do I start? As a TOP TIER provider I cant receive calls. There is a " glitch" and MANY other providers have lost money across the nation as well. Cant track pay like the other web portals. The information doesnt save correctly. There is a "complete" button. Whats that do? Oh it just locks the service order so you cant get paid and vendor nor warranty company can access after that.

Overall: none. LOST THOUSANDS of dollars.

Updating and filing warranty claims can be often cumbersome, but they have great customer service.

Sep 21, 2017
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Once the warranty claim is filed and updated, which can be difficult sometimes, the process of completing the claim is fairly easy. The customer service is very helpful.

Cons: Updating the service jobs to be able to find a warranty claim is cumbersome. It is confusing to find what jobs need updated.

Overall: The ability to collaborate with other repair companies and get compensated for our work and labor.

Consistently frustrating, poorly thought out, exceptionally counter-intuitive

Sep 21, 2017
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Cons: I really don't like anything about it. Visually it's a complete mess. Information varies -- a job or work order may have a different ID, or may show up in one view but not another one. It's easy to lose work on this system; a job can be almost completely updated and then the system can resave to a blank, resulting in having to do the work over again. Fields are poorly defined and mostly slated towards Audio/Visual equipment servicers. The learning curve is steep and online tutorials are non-existent. DO NOT.