# Page 2 | ServiceBench Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is ServiceBench the right Field Service Management solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/138688/ServiceBench/reviews

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ServiceBench

3.7 (35)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of ServiceBench

## Showing most helpful reviews

Showing 26-35 of 35 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

hW

howard W.  
president  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Unusable and worthless"

September 25, 2022

1.0

Absolutely frustrating

Pros

This service deserves a zero score. It is unusable and worthless. Carrier has used it for its third party warranty claims service for years. I stopped selling Carrier products solely based upon the difficulty of use of this service. I will now no longer honor warranty work for Carrier. And this is the good part of the service.

Cons

Worthless and Unusable. Worthless and Unusable

Review Source

CF

Crystal F.  
Customer Service Shipping  
Public Safety  
Used the software for: 1-2 years

### "Service Bench Review"

October 20, 2019

5.0

Great experience love this program definitely helps manage at the tech repairs and invoicing purposes

Pros

The ability to Communicate with staff members and documents detailed information regarding repairs

Cons

The section to enter in the invoicing needs to be a bit bigger in order to add more info.

Review Source

AJ

Andrea J.  
Office Manager  
Consumer Electronics  
Used the software for: 2+ years

### "Overall it is a great program. Very happy."

April 24, 2018

4.0

Pros

This program is very user friendly/easy to navigate. It is easy to update/change the customer's information if Whirlpool has entered it incorrectly.

Cons

The program kicks you out of the system too quickly and then you have to log in again even sometimes if you were just in it less than 1 minute prior.

Review Source

CF

Christian F.  
admin  
Construction  
Used the software for: 6-12 months

### "everyday use for work"

August 6, 2018

5.0

Pros

we use this everyday for one of our work tools and it proves very useful instead of having to do things over the phone

Cons

There are some bugs that need to be worked out. it freezes a lot and locks us out and erases our work.

Review Source

ES

ENRIQUE S.  
BOSS  
Wholesale  
Used the software for: Less than 6 months

### "EXCELLENT PROGRAM "

August 20, 2018

5.0

IVE BEEN WITH SERVICEBENCH FOR QUITE A LONG TIME AND I DONT PLAN ON SWITCHING TO ANOTHER PROGRAM THIS FITS PERFECTLY FOR MY COMPANY AND IT HAS BEEN GIVING US NO TYPE OF PROBLLEM.

Pros

EVERYTHING IS EASY TO WORK ON VERY LIGHT

Cons

WE LIKE EVERYTHING ABOUT THE PROGRAM DOES NOT GIVE US ANY PROBLEMS

Review Source

KC

Kim C.  
Office Manager  
  
Used the software for: Less than 6 months

### "Ease of use"

April 30, 2018

3.0

I would like a small cheat book on how to use

Pros

The more I learn and use the system the less intimidated I am. Being able to review previous history if any. Also when you forget to enter something it lets you know

Cons

Bouncing around from screen to screen is very time consuming I had to pretty much teach myself how to use the system

Review Source

CW

Charlotte W.  
Customer service rep  
Consumer Services  
Used the software for: Less than 6 months

### "Service Bench"

November 23, 2018

4.0

Searching for service providers & scheduling service requests is kinda awesome with Service Bench.

Pros

It was relatively easy to learn the aspects I need to use. We can communicate effectively with most service providers we work with.

Cons

Communication with Sears, one of the main providers we work with is difficult.

Review Source

DE

David E.  
Retired  
Writing and Editing  
Used the software for: Less than 6 months

### "Why have customer service if your customer can't find you?"

November 19, 2019

1.0

Sears Home Warranty has contracted with Service Bench to handle their warranty claims. The software might be wonderful, but the folks operating it are definitely not.

Pros

zero, nada, kaput, nothing social redeeming

Cons

Your customers cannot make contact with you via any avenue

Review Source

RS

Refik S.  
Owner  
Construction  
Used the software for: Less than 6 months

### "ServiceBench Review"

August 23, 2018

5.0

It’s good scheduling tool

Pros

The platform layout is great also it could be better

Cons

Too many unnecessary details for a simple task

Review Source

JA

Jacota A.  
Consilier dezvoltare personala  
  
Used the software for: Less than 6 months

### "Fully supportive"

April 13, 2018

5.0

No

Pros

That is usefull and helps me to work easier in promote my activities.helps me to continue without stress other activities.

Cons

Is nothing to describe my fully satisfaction than this software advice. I understand how it's works

Review Source

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