# ZenQMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ZenQMS the right Quality Management solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/138691/ZenQMS/reviews --- ZenQMS 4.5 (20) [View alternatives](https://www.capterra.com/p/138691/ZenQMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ZenQMS Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews Sedalia C Continuous Improvement Quality & Safety ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “ZenQMS is an inexpensive tool that improves our document management and ensures compliance.“ February 16, 2023 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sedalia C. Continuous Improvement Quality & Safety Manager Hospital & Health Care Used the software for: 2+ years ### "Cost-Effective QMS" February 16, 2023 5.0 Pros ZenQMS is an inexpensive tool that improves our document management and ensures compliance. The people are also fantastic. Binyamin Wood-Isenberg has been especially helpful (thank you!) Cons It doesn't have all the bells and whistles of pricier options. What I notice the most is a lack of real-time document collaboration. The document reviews are sequential. Alternatives considered [Greenlight Guru](https://www.capterra.com/p/140578/greenlight-guru/)[MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/)[Veeva QualityOne EQMS](https://www.capterra.com/p/178567/Vault-Quality-Suite/)[Qualio](https://www.capterra.com/p/134050/Quality-Management-Software/) Reason for choosing ZenQMS The cost was the final deciding factor. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[AWS CloudTrail](https://www.capterra.com/p/205399/AWS-CloudTrail/)[Docusign](https://www.capterra.com/p/121506/Docusign/) We were quickly expanding into international research studies and our old "modge podge" of proprietary sites, DocuSign, SharePoint, and storage solutions weren't cutting our compliance, document storage, and training management needs. Review Source LM Lainey M. Assoc. Manager, Compliance & Quality Systems Pharmaceuticals Used the software for: 6-12 months ### "Wonderful all-around e-QMS" August 27, 2019 5.0 Our company transitioned from a paper-based system to ZenQMS and it has been WONDERFUL. The Zen team was responsive, respectful, and a joy to work with from the start. It was a hard transition for our team to adapt to some new routines and procedures, but everyone has raved since the launch. It has completely changed the efficiency of our internal quality systems, from compliance training, to audit organization, and corrective actions. Pros \-Efficient and pleasant design and functionality -Easy to maneuver dashboard with multiple levels of exporting & organizing data -Smooth implementation -Successful collaboration for employees on and off-site -Great pricing for all of the features! Cons \-An app interface would be a game-changer Alternatives considered [MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/)[IMSXpress ISO 9001 Quality Management](https://www.capterra.com/p/90912/IMSXpress-Quality-Management/) Reason for choosing ZenQMS \-Functions -Overall Design and Implementation -Pricing Review Source LD Luisa D. Quality Systems Manager Pharmaceuticals Used the software for: 6-12 months ### "System is user friendly and highly functional, support team not so much." December 19, 2019 3.0 Their support team is not very supportive, initially getting the assigned account manager to provide us with details on the implementation was like pulling teeth. Then he left Zen QMS, the next assigned rep has been very cavalier and somewhat unresponsive. Very difficult to get the support needed to smoothly and efficiently customize/implement each module. Pros The system has a simple interface and is easy to use. Cons Doesn't have the ability to customize very many features. Reason for choosing ZenQMS Price. Review Source IB Irina B. VP, R&D and Operations Biotechnology Used the software for: 1-2 years ### "Great tool!" August 23, 2019 5.0 Software is well-designed, very few issues, was was easy to implement. The support team is excellent!! Pros The software is easy to use, very intuitive. Cons Doesn't have real-life editing of documents. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing ZenQMS Convenience of the system specifically designed for a small company, and cost. Review Source SC Scott C. Manager Laboratory Support Services Biotechnology Used the software for: 1-2 years ### "Useful Quality Management Tool" August 28, 2019 5.0 The software has helped us as an organization because it provides electronic records of things we previously documented/recorded on paper. Also, we have had nothing but positive interactions with the folks at ZenQMS. They are a pleasure to work with. Pros This software is very useful and configurable to our needs as a business. It helped us to close a gap that existed in our quality system. Also, the customer service is fantastic; Our rep and his team are very responsive. When you encounter an obstacle, they will do whatever they can to help you get over it. The user interface is easy to use. They are very receptive to feedback; they are always trying to actively improve the system with the help of their user community. They are truly a pleasure to work with. Cons At times it has the look and feel of something that is new. With that being said, there is a great foundation to be built upon. I firmly believe that this application will only get better with time. Alternatives considered [MasterControl Quality Excellence](https://www.capterra.com/p/148577/MasterControl/)[Qualio](https://www.capterra.com/p/134050/Quality-Management-Software/) Reason for choosing ZenQMS Value and customer service. Review Source pC payal C. Lead QMS and audit support Pharmaceuticals Used the software for: 2+ years ### "One stop solution for an effective Quality Management System" September 3, 2019 4.0 ZenQMS is a great system to work on.The system is easy to use and can be tailored to fit your company's needs. Also, the team at Zen is doing a great job with respect to support needed for any issues/concerns raised. The team is always working on implementing new changes and new features to make the product even more compliant and robust. Pros The linking of the entire software including the documents management, issue/action and the audit module is very effective. The document management module is my favorite part of this software. It is easy to use and very user friendly. This module has great functionalities like easy drafting of documents, version control, adding reviewers and approvers through different workflows, retiring of different documents and archival process. Cons A great software. However, the issue/action module can be made more robust. Review Source SB Stephen B. Director, Quality Medical Devices Used the software for: 1-2 years ### "ZenQMS Product Review" August 23, 2019 4.0 ZenQMS Customer Service is highly responsive and very effective. They are quick to solve issues/problem, which actually are few and far in between. The downtime is almost non-existent. Based on my experience using the product, I highly recommend ZenQMS for executing a quality management system in a paperless environment. Pros This is a simple but effective and efficient software application for executing several elements of an organization's quality management system. We utilize the Document Control and Training modules and I like the ease of creating/revising documents and initiating training tasks in a paperless environment. I also found the implementation process straightforward and the assistance from the ZenQMS team during implementation was great! Cons The metrics capability is a bit limited. Review Source SS Scott S. Director of Operations Media Production Used the software for: Less than 6 months ### "Great for orginizing your training Docs" October 14, 2016 4.0 All is Zen... We use Zen QMS to post and give access to all employees new or old, to review for training. Each document can be viewed and then submitted as reviewed/trained. This helps our employees get a good base of understanding on our Operations Procedures and Corporate Policy. Pros No Seat limit and licensing. This is great for a growing company. I also like the tracking that it provides so you can keep track of who has read and reviewed these documents as well as notifying all employees that there are new documents/policies that need to be reviewed. I used it for training and it helped give me a better understanding of how things would operate at a new job. It is also a great resource for employees to be able to pull up documents if they have questions about procedures or polies inside of the company. Cons non at this time Review Source SB Sandi B. Sr. Buyer Pharmaceuticals Used the software for: 1-2 years ### "Sr. Buyer" February 20, 2020 3.0 Slow, illogical process for adding new or updating current issued documents. Pros One program to find all approved documents. Cons Lacks flexibility, only three authors are allowed during routing of documents. Review Source AS Adnan S. QA CMC Manager Used the software for: ### "We have selected a software should serve purpose towards establishing a compliant Quality System" June 1, 2015 5.0 We evaluated several software systems for a total Quality Management (TQM) to determine which one we should purchase for the KOWA office. I believe that the Zen QMS, when configured per user requirement, is right for us at this time and will best serve our needs at the price we budgeted. In fact, in addition to fulfilling the requirements of our current situation, the product offers a number of supplementary capabilities that could prove useful down the road. Therefore, considering the information and insight that I have gathered so far, I am confident that the system should be a right fit for us. Review Source SW Scott W. Principal Used the software for: ### "Customer Feedback Terrific" May 20, 2015 5.0 We have been introducing zenQMS to a number of customers - what we are hearing is "easy to use" , "incredibly affordable" , and "the team are so customer focused". We have also been impressed by the different types of companies who are benefitting - from CMOs, to specialty pharma to other cgxp providers across the board. This cloud based solution is helping so many folks become more compliant. Review Source SL S. L. Used the software for: ### "Useful Program" May 20, 2015 5.0 "I think this program is a great tool for assisting cGMPs-type companies to increase work-load efficiency when it is utilized optimally by the manufacturing entity." cGMPs also contain GLPs. Furthermore, the available on-line document (which can also be printed) to aid in utilizing the software has not been updated to reflect sections, pages, etc.. of the current version of this software. Review Source FK Felicia K. Director of Quality Used the software for: ### "Excellent Tracking System for Maintaining Audit Reports" May 21, 2015 5.0 In my experience ZenQMS has helped our company improve our tracking of audit reports. Prior to our use of ZenQMS, it was time consuming and cumbersome to document our audit reports in our previous format. With the inception of ZenQMS, we have organized and documented our audit reports into easily accessible records and improved the timeliness of the audit report completion process. Review Source PR Paul R. Ster. Assurance Manager Pharmaceuticals Used the software for: 6-12 months ### "New cloud based quality management system as service solution" September 3, 2015 4.5 Pros simple interface very responsive cust. service/troubleshooting/design considerations Cons small company and new provider - not a lot of history yet Review Source JF Jefferson F. Manager, CQA Used the software for: ### "Easy to use application, that is user friendly." May 21, 2015 3.0 The software is easy to use and understand once the labels are familiar and the flow is clear. However, there are limitations in that the labels cannot be changed and customizable fields had limits. Also, disabling specific functions within the application were not possible. The trainings and customer support were very good and responsive. Review Source MG Matt G. IT Manager Pharmaceuticals Used the software for: 6-12 months ### "Meet CFR and regulatory requirements without breaking the bank" September 1, 2015 5.0 Pros Great product. Easy to work with. Very responsive. Cons Still up and coming company, but working out any issues. Review Source LO Lynn O. QA Manager, Quality Improvement Used the software for: ### "ZenQMS is making it easy for us to switch from a paper-based system to automation." June 4, 2015 4.0 The ZenQMS platform immediately improves compliance because it has been thoughtfully developed with GMPs in mind. Our project manager and other ZenQMS personnel have been quick to respond to any questions at any time. ZenQMS is very responsive to suggestions around improving the system. Review Source CT Camryn T. QA Director Used the software for: ### "Everything they promised was delivered on time and with no hidden costs" May 19, 2015 5.0 We upgraded to ZenQMS from a paper and Excel based system. Paul at ZenQMS made some bold claims about helping us be up and running in just a week, but 7 days later all of our documents and training records were entered and we were ready to go. I can't speak highly enough of this service! Review Source JS John S. VP of Regulatory Affairs Used the software for: ### "Our newest Auditor was running in less than an hour" May 22, 2015 5.0 We recently added a new, and relatively Senior Auditor to our team. In less than 60 minutes, and without any external training on the system, He was ready to begin using the system for an audit. He commented to me that this was the best system he has seen for auditing bar none. Review Source AS Adnan S. Operations Manager Pharmaceuticals Used the software for: Less than 6 months ### "Comments on Zen QMS" September 7, 2015 4.5 Pros Very user friendly product A dedicated support from the vendor Cons Product is good but needs to add more features as required by clients. Vendor is cooperative and he is working on it. Review Source Similar Products Featured ## Related categories [Quality Management](https://www.capterra.com/quality-management-software/)[Compliance](https://www.capterra.com/compliance-software/)