Who Uses This Software?

Psychiatrists, Social Workers, Psychologists, MFTs, and other providers who seek to improve business efficiency and meet regulatory requirements with minimal disruption to clinical practice & revenue.

Average Ratings

4 Reviews

  • 4 / 5

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Empathic Clinical Suite
  • www.empathicsoftware.com
  • Founded 2007
  • United States

About Empathic

BEHAVIORAL HEALTH: Empathic Clinical Suite provides a web-based integrated electronic health record and revenue-cycle-management financial system. Empathic clinical software has a learning curve of about 30 minutes and eliminates up to 85% of practice administrative burden. It is easy to learn and simple to use. Driven through the use of clinical notes, Empathic software has e-prescribing and scheduling capabilities, digital billing, accounting, and a customized patient portal for your clients.

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Empathic Features

  • Appointment Reminders
  • Appointment Scheduling
  • Claims Management
  • Compliance Tracking
  • E-Prescribing
  • Employee Management
  • Initial Assessments
  • Inpatient/Residential
  • Medical Billing
  • Multi-Provider Practice
  • Self Service Portal
  • Single Provider Practice
  • Treatment Plans

Empathic Reviews

It is good @ tracking & keeping documentation current for clients. A 4.5 Star rating overall.

Sep 08, 2015

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I started with Empathic many years ago when it was a fledgling service as a Charter Member. It has grown a lot. I find that some things are not as intuitive as I would like, but it has proven to be a good, dependable, cloud based service. The few times I have called over the years, Empathic staff has followed up and helped me understand how to make something work, or rectified the problem (responsive to clinician oriented needs). I like that it is more a clinician needs based system, than a managed care or financially based system.

In about 2011 my complaints were with how the reports printed out and how they included information that was irrelevant or confusing. The staff worked with me to make the reports more appropriate.

Lately the issue I have had with Empathic is that when I would go to write a Termination Summary, it would lose the DSM-IV Diagnosis - seemingly out of the system - and I had to look up an old CMS-1500 form to see the diagnosis.

It appears the stars rating colors above do not react well to my mouse.

Ease of Use: I am trying to mark it a 4.o rating.

Customer service I would rate 4.5 to 5.

Very intuitive, time-saving resource for mental health professionals provided at an affordable cost.

Aug 25, 2015

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I am a new customer for Empathic so I'm still learning to use its features. After using a competing software database program for ten years of practice, I'm quite impressed with the simplicity of this program's usage and features. From the initial short intake, the diagnostic assessment and then regular clinical notes, the clinician need only answer simple and logical questions to complete the necessary clinical records, including a treatment plan which can be easily adjusted during sessions. At the end of each session with the click of a couple of buttons, the insurance claim is filed electronically and the remittance advice and remittance amount will be posted automatically to the client's financial record.

As I am a solo practitioner, this program can and will save me hours every week in claims, billing and administrative work.

I have used Empathinc since it's infancy as a Beta user, and have watched it grow and prosper!

Aug 26, 2015

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I love the ease of use and the ability of making suggestions for change that will be considered and worked into the program, if appropriate. I love the adaptability of the product, and that the staff are on top of changes and expectations in the field. I love the service that is available to help if something goes amiss. I love the time that Empathic has saved me over the years - countless hours to spend with my family and friends. I now call an insurer about once a year for clarification of something. I used to be calling weekly over something. I have no cons to share.

I have been using the software for the last 17 months in my solo practice as a psychologist.

Aug 25, 2015

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I did not become a psychologist 30 years ago to spend time on a computer doing billing and notes! Compared to any other product I have used over the years, Empathic is by far the clearest, easiest, fastest, friendliest and most complete software program I have ever used. I highly recommend using this.

Vendor Response

by Empathic Clinical Suite on September 09, 2015

Hello Pamela,
Thank you so much for taking the time to review Empathic! We appreciate your business and honest appraisal. Please let us know how we can increase your overall score. Our aim is to please :)