--- title: "Empathic Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Empathic Software - reviews, pricing plans, popular comparisons to other Mental Health products and more." source_url: "https://www.capterra.com/p/138792/Empathic/" page_type: "product" language: "en" --- # Empathic Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Empathic ## What is Empathic? Empathic Clinical Software is a robust yet intuitive electronic health record (EHR) and practice management solution for behavioral health practitioners. Empathic streamlines the administrative side of running a practice, drastically reducing provider workload. Empathic's features include automated client intakes and referrals, online scheduling, a HIPAA-compliant Client Portal, e-Prescribing, and automated ERA processing. Simply put, Empathic helps providers Get Back to Therapy. ## What is Empathic used for? [Psychiatry Electronic Medical Records](https://www.capterra.com/psychiatry-electronic-medical-records-emr-software/)[Mental Health](https://www.capterra.com/mental-health-software/)[Substance Abuse EMR](https://www.capterra.com/substance-abuse-emr-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $100 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Empathic?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.empathicsoftware.com&name=Empathic) ## Empathic Overview Updated August 2026 AI summary Empathic is a cloud-based mental health and medical records platform designed for small behavioral health practices. Covering appointment scheduling, charting, treatment planning, e-prescribing, and billing, it features HIPAA compliance, document management, and customizable reporting. Empathic integrates with CardConnect for payments and offers role-based permissions, supporting both clinical and administrative workflows on multiple devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Empathic 4.2 (5) VS. [4.6 (114)](https://www.capterra.com/p/129851/MedicsPremier/reviews/) Starting Price $100 Flat Rate, Per Month Starting Price $350 Per User, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (5) Ease Of Use 4.5 (339) Value For Money 5.0 (1) Value For Money 4.4 (238) Customer Service 5.0 (5) Customer Service 4.4 (327) ## Empathic alternatives [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) [4.2 (339)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) [RXNT](https://www.capterra.com/p/110018/rxnt/) [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/110018/rxnt/) [athenaOne](https://www.capterra.com/p/98735/athenaOne/) [3.8 (912)](https://www.capterra.com/p/98735/athenaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/98735/athenaOne/) [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) [3.9 (492)](https://www.capterra.com/p/89392/drchrono-Practice-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/89392/drchrono-Practice-Management/) ## FAQs about Empathic Overview ### What company size and specific industries is Empathic built for? Empathic is designed for behavioral health organizations and practitioners, including psychiatrists, social workers, Marriage and Family Therapists, and similar providers. It suits practices of any size that serve mental health and counseling needs, especially teams with both prescribing and non-prescribing clinicians. Features and Usability ### What are the key features of Empathic? Empathic offers appointment scheduling and management, clinical notes, charting, assessment management, and treatment planning for behavioral health workflows. It also includes billing and invoicing, claims management, E-prescribing, electronic payments, document management, role-based permissions, HIPAA compliance, and API access for practice operations. Integrations ### Which third-party tools and platforms does Empathic integrate with? Empathic integrates with CardConnect for payment processing and billing-related workflows. Getting Started and Support ### What training and onboarding options does Empathic offer? Empathic provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online options support guided instruction, webinars offer group learning sessions, and documentation gives written reference material for setup and ongoing feature review. Getting Started and Support ### What customer support options does Empathic offer? Empathic provides email/help desk and phone support. These channels give users direct ways to request assistance and resolve issues. No reviewer feedback about support experience is available, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 2,845 Mental Health reviews Capterra reviewers point to these as the top priorities when choosing mental health software: - **HIPAA Compliant** (**76%** of reviewers rated this feature as critical) - **Charting** (**57%**) - **EMR/EHR** (**59%**) Empathic supports all three features reviewers rate most important: **HIPAA Compliant**, **Charting**, and **EMR/EHR**. Together, these capabilities help mental health practices protect patient data, maintain accurate clinical records, and manage documentation in one system, allowing teams to deliver care more efficiently and stay aligned with compliance requirements. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Appointment Scheduling Schedule appointments via a calendar Calendar Management Track and manage schedules and meetings via an integrated calendar Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Empathic 34 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Psychiatrists: Must serve psychiatrists/psychiatric practices - Forms Management: Store, manage and track all forms in a centralized location - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Medical Billing: Manage billing and payments for a healthcare provider - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Multi-Location: Manage and support multiple locations - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Basic $100.00 Flat Rate,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ CardConnect](https://www.capterra.com/p/141024/CardConnect/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 4.2 Based on 5 reviews Filter by rating 5(2) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent KM Kathleen M. LPC-S, CEAP, CEP Mental Health Care ### "Hands Down..This Platform ROCKS!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 14, 2020 BEAUTIFUL. Pros This is a very comprehensive piece of software for EHR, billing and all accounting needs. I love the automation and all the custom features I need to run a group practice. My computation for check at the end of the month is literally gained in less than 2 minutes due to the program. The reports I can run for both clients and clinician are excellent. Cons The lack of online appointment scheduling. Reasons for choosing Empathic Because of the relationship building I had with the team of professionals. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TP Tj P. Psychologist ### "It is good @ tracking & keeping documentation current for clients. A 4.5 Star rating overall." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 9, 2015 I started with Empathic many years ago when it was a fledgling service as a Charter Member. It has grown a lot. I find that some things are not as intuitive as I would like, but it has proven to be a good, dependable, cloud based service. The few times I have called over the years, Empathic staff has followed up and helped me understand how to make something work, or rectified the problem (responsive to clinician oriented needs). I like that it is more a clinician needs based system, than a managed care or financially based system. In about 2011 my complaints were with how the reports printed out and how they included information that was irrelevant or confusing. The staff worked with me to make the reports more appropriate. Lately the issue I have had with Empathic is that when I would go to write a Termination Summary, it would lose the DSM-IV Diagnosis - seemingly out of the system - and I had to look up an old CMS-1500 form to see the diagnosis. It appears the stars rating colors above do not react well to my mouse. Ease of Use: I am trying to mark it a 4.o rating. Customer service I would rate 4.5 to 5. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Katherine H. Marriage and Family Therapist ### "I have used Empathinc since it's infancy as a Beta user, and have watched it grow and prosper!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 26, 2015 I love the ease of use and the ability of making suggestions for change that will be considered and worked into the program, if appropriate. I love the adaptability of the product, and that the staff are on top of changes and expectations in the field. I love the service that is available to help if something goes amiss. I love the time that Empathic has saved me over the years - countless hours to spend with my family and friends. I now call an insurer about once a year for clarification of something. I used to be calling weekly over something. I have no cons to share. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LL Len L. Owner ### "Very intuitive, time-saving resource for mental health professionals provided at an affordable cost." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 26, 2015 I am a new customer for Empathic so I'm still learning to use its features. After using a competing software database program for ten years of practice, I'm quite impressed with the simplicity of this program's usage and features. From the initial short intake, the diagnostic assessment and then regular clinical notes, the clinician need only answer simple and logical questions to complete the necessary clinical records, including a treatment plan which can be easily adjusted during sessions. At the end of each session with the click of a couple of buttons, the insurance claim is filed electronically and the remittance advice and remittance amount will be posted automatically to the client's financial record. As I am a solo practitioner, this program can and will save me hours every week in claims, billing and administrative work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PR Pamela R. Psychologist, Marriage and Family Therapist ### "I have been using the software for the last 17 months in my solo practice as a psychologist." 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 25, 2015 I did not become a psychologist 30 years ago to spend time on a computer doing billing and notes! Compared to any other product I have used over the years, Empathic is by far the clearest, easiest, fastest, friendliest and most complete software program I have ever used. I highly recommend using this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 9, 2015 Hello Pamela, Thank you so much for taking the time to review Empathic! We appreciate your business and honest appraisal. Please let us know how we can increase your overall score. 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