SurePayroll

SurePayroll

4 / 5 27 reviews

Who Uses This Software?

Whether a business has 1, 10, or 100 employees, SurePayroll delivers peace of mind by combining award-winning U.S.-based customer care and industry-leading technology.


Average Ratings

27 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $33.99/month
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • SurePayroll
  • www.surepayroll.com
  • Founded 2000
  • United States

About SurePayroll

SurePayroll is a leading online payroll service for small businesses nationwide. Personalized support comes from an award-winning U.S.-based customer care team who are available via phone, email and chat. SurePayroll simplifies and guarantees the process, allowing payroll to be filed easily - from anywhere at any time. For more information, please visit www.surepayroll.com.


SurePayroll Features

  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

SurePayroll Reviews Recently Reviewed!


Capterra-loader

Fast, accurate handling of our company's payroll function.

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Allows every employee to instantly gain access to their pay stub history as well as W-2 data. Platform is user friendly and very intuitive.

Cons: There is really no downside I noticed to this service. They have always handled our needs promptly and stay abreast of the many changes and challenges involved in the complex payroll process.

Overall: Accurate handling of all payroll needs. Never have to worry about penalties from late-filing. Every employee has immediate access to their own pay history.

Do Not Use Surepayroll

Mar 15, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Pros: Low Cost, and that is it. There is nothing else that you can say that is positive. It went down hill after PayChex bought them

Cons: Extreme Security that they just went to make this system worthless. Does not calculate Garnishments correctly.

Vendor Response

by SurePayroll on March 21, 2018

Hi Richard, While it can be frustrating to have multiple security measures in place to unlock your account, this is something we take very seriously due to the sensitive information our customers are working with. We want all of our customers to feel safe and have these measures in place to ensure an unauthorized user isn't able to login to an account and change important payroll information. Additionally, we have confirmed your garnishments are calculating correctly per agency requirements. Our customer care team has been working with you on this concern and to explain that your garnishments are correct. We appreciate your business and should you have any additional concerns, please reach out to our customer care team at 877.954.7873.

Great price, customer service, and responsiveness. Lots of how to videos on YouTube if you get stuck

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like the price and customer service. The person who helped me was responsive and very easily reachable. Also, customer service is located in USA, which is important to me. The software was easy to setup and the representative walked me through it. I had to get a employer ID which they sent me a link to obtain one. Had my tax account take care of it. Pretty much just click of a button to get checks cut.

Capterra-loader

Good software once I was able to access it.

Feb 15, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It provided a good breakdown of hours worked/ sick time available/ etc. I liked the interface of the website.

Cons: I did not like that an administrator had to reset my password. I had several password issues (and I use the same password for nearly everything so I know it wasn't a mistake on my end). Every time I had a problem, I'd have to contact my boss to reset it. Inconvenient for him and no one wnats to inconvenience their boss.

Overall: I was able to see my paycheck online and print out the stubs if I needed to.

Good customer support, easy to use, intuitive

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Every time I need help with something, they are very helpful and quick to respond. They have excellent customer service.

Cons: There are a few things that could be a little easier to understand: i.e. how to run an additional payroll.

Overall: Easy to use, quick, efficient

Overall does a great job

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall I really like using the software and support is there when you need them for the most part.

Pros: It is very easy to set up and work with on a daily basis. They keep track of all the employees and vacation/sick time is easy to work with for each employee. They take care of figuring all the taxes for the employees and send that in to the IRS and State. At the end of the year all you do is print the W2's.

Cons: It is really hard to set up multiple or unique sick amounts and or vacation times. They are also very limiting on how many people can get in and use the site.

Makes payroll simple and easy!

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that the taxes are automatically taken out. I can log each employee and their hours to be assured everything will be calculated correctly. They give you many options to set up your account like number of employees and hours for each employee each week. You can also add break times and set funds to pay into insurance or other things.

Cons: Depending on company size the price can get a little high. The company is very flexible to work with. Customer service representivies have been very nice and a pleasure to speak to.

Good and Bad

Oct 26, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Lets employees know that they received their monies and they can access their information themselves. Processes the quarterly taxes quickly and so far correctly. Great and competitive pricing.

Cons: Operates on percentages so if a employee works in more than one department, you have to use a percent and the payroll taxes are not the exact amount for the general ledger. Customer service is sometimes slow to respond. Does not respond on new state changes very quick. I had to ask 3 times and I had to get the new information changes for them. I have to enter the department worked in each week. The software does not remember from previous week.

Excellent from an employee's point of view!

Oct 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Easy to use
- Breakdown of amounts
- History of checks clearly displayed
- Easy to calculate and check information for consecutive years

Cons: - As much as I appreciate the security steps, it's a bit annoying to have to add a verification code

Overall: I like how I can back and check details anytime I want with the exact breakdown. I have used it for over a year because my employer uses it and it's very convenient.

have used for over 10 years for monthly payroll

Jul 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: inexpensive and easy to use.
easy to get W-2s and 1099s.
Receive payroll processing reminders timely.

Cons: They do not process several local returns in Pennsylvania and Washington states.
It does not take me long to process them quarterly through the appropriate tax portals.

Overall: easy to process payroll.

Monthly Payroll service

Jan 30, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of export and import to accounting software.

Cons: They cannot process small unusual local returns. I process the PA LST returns and the WA L&I returns quarterly. I also process a PA sales tax return semi-annually.

Overall: Customer support has always been very attentive.
They process annual payroll rate changes promptly and usually send email confirmations when they have finished.

Recommendations to other buyers: Sometimes changes to payroll are not saved to the following month. I must be doing something incorrectly.

Could be better...

Jan 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use, cost, reporting

Cons: Customer support

Overall: Overall not a bad value for the money as it's super inexpensive, but the customer support is super lacking. We ended up with a pretty big issue and support was non-responsive. Without their being an issue, the system is easy to use and good views and reporting for both employer and employees.

SurePayroll

Jan 05, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: First, I consider myself pretty tech savvy and have an accounting background. I have just started using SurePayroll for a client, so I'm sure once I get over the initial learning curve, my opinion on this software will likely change. However, for some reason, SurePayroll's website does not seem intuitive to me. Almost as if it has been dumbed down to make it more user-friendly.

Sure Payroll Review

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We love sure payroll! It is so easy to use and sends us reminders if we forget to run it that week!

excellent and accurate payroll recording and recording

Dec 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Surepay has consistently provided me with important payroll and tax information. I cannot think of anyway they can improve on their service. I have no negative comments on their very professional service.

As good as any other service we have had.

Dec 29, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Very straightforward and relatively user friendly.

I like the fact that it is so easy to run payroll.

Nov 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The reports are easy to read and provide timely information to manage the business.

Small business use of SurePayroll

Nov 30, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a small business that grew quickly. SurePayroll made it easy to track payroll and coordinate payments, bonuses, etc. The Help section is actually helpful! And if we can't find answers online, customer service has always been extremely helpful.

The only con was getting used to the website, but since it's been updated everything is much clearer to us.

Very easy to navigate

Oct 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am a first time small business owner who had a lot of questions. The experts at sure payroll have made my payroll the easiest part of my owning my own business. They are my HR department

I've been very pleased with the software, and that was true even before the recent upgrade!

Aug 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros - very easy to use - easy to print reports - easy to make changes

Cons - um . . . none that I can think of!

Definitely Won't be Coming Back in the Future!

Apr 23, 2015
2/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: I used SurePayroll for more than a year to handle my nanny tax filings and payrolls. The process was straightforward. However, they were terrible in resolving issues with the IRS. The amount on the 1040-ES they generated did not match my IRS account balance. I waited 4 months for their technical support to try to get it resolved, only to get an email from them stating that they couldn't help since they did not file my personal tax returns. The bottom line was that they couldn't produce any track records for getting the issue resolved. Good luck if you ever get into any tax issues with the IRS. You are basically on your own.

Vendor Response

by SurePayroll on April 24, 2015

Your feedback is important. Thank you for sharing your experience as we work to ensure this does not happen again.

Set it up and forget about it

Mar 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Best buy in pricing, ongoing help when needed, and communication.
I like how once I learned how to set up payroll I can go in weekly and do it and it's done.
I would like it to add a simple way to reconcile the payroll reports against what gets paid as employer deductions to prevent any mistakes in duplicate payments and account for deductions taken at other times.

Poor Customer Service on Tax issues

Mar 11, 2015
1/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: I have been trying to get my state and city taxes fixed for the past year, i am currently under collections because my state and city taxes have been being sent to the wrong account with my state.

Vendor Response

by SurePayroll on March 11, 2015

We¿re sorry you had a bad experience. Our goal at SurePayroll is to provide a valuable, comprehensive service at a price small business owners can afford. Our Customer Care team works hard to ensure you get the very best service when support is needed. We strive for improvement across the company, and we¿ll look into your case and share what we learn, allowing us to get better.

SurePayroll experience

Feb 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using SurePayroll for my insurance agency for a little over a year now and I must say it fits the bill in every way.

The data entry is very simple and takes only a few minutes. I can make changes each pay period to include commission income or hourly adjustments.

The only minor issue I have had is waiting for the payroll summary report to update online from the previous pay period. I've found that if I logoff and login again it updates much faster.

Beyond that...for a small to medium size business, I think it is a very cost effective and efficient way to process payroll. As a result, I have referred SurePayroll to a number of my small business clients. Tim Shelton, my original SurePayroll representative is very responsive to any questions I may have. Keep up the good work!!

Easy and secure!

Feb 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using for two years now and it takes all the pressure away. As a small business owner who covers many jobs it is nice to know that payroll is done properly every time. Taxes are paid and papers are filed. Since running a business is complicated enough it is nice to know some processes are easy.

May 09, 2018
5/5
Overall

Oct 11, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money