--- title: "Scout Talent Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Scout Talent the right Human Resources solution for you? Explore 44 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/138828/Scout-Talent-Recruit/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Scout Talent 4.5 (44) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Scout Talent Ease of use 4.5 Customer Service 4.9 ## Showing most helpful reviews Showing 1-25 of 44 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HR Manager Used the software for: 3-5 years ### "Great learning experience with an ATS and the support staff are excellent" June 28, 2017 4.0 Pros The interview calendaring feature on the software is fantastic. From the recruiters point of view it saves a lot of admin time and from the interviewees point of view they enjoyed being able to pick an interview time that suited them. Cons It would be great if the software could be expanded to include video interviews and APIs to plug into other systems. Review Source Senior HR Officer Used the software for: Less than 1 year ### "Easy system, great support and happy budget." August 17, 2017 4.0 Pros The system is really user friendly. The experience for applicants is very straight forward. We have noticed an increase in applicants and a reduced the number of system enquiries. Additionally, the support staff were patient and accommodating. I found them trustworthy and genuine which helped us make the move from our old system. Cons There aren't really any "cons". If we were picky, the only things we notice are that the panel shortlisting scores are visible prior to completion which could impact independence and when making a comment it is not clear who made the comments. Small things. Review Source Recruitment Coordinator Recruitment Coordinator Used the software for: Less than 1 year ### "Scout is easy to use and captures the important information without overloading you" September 27, 2017 3.0 Pros Simplicity. It is easy to use and easy to teach. There isn't irrelevant information like many other programs require. Cons Tagging function can be improved to optimise use of data, so that you can search past applicants based on their skills. Review Source HR Assistant (contract) Used the software for: Less than 1 year ### "Scout review" July 30, 2021 4.0 Pros Applicant tracking system allows you to review applicants as they come in and rate them based on qualifying questions. Cons Haven't used the system for too long. So I haven't come across any faults to the system. Review Source HR Director Used the software for: 1-3 years ### "SCOUT is effective and a time saving tool to recruit!" March 13, 2015 5.0 Pros Using one tool for all of our recruiting needs saves time and money. It takes less than fifteen minutes to create a job and have it published and all of your applicants are easily saved in one place for each job and makes record keeping a breeze! Cons I really have little complaints, we have ran into things we need SCOUT to do and called our representative, and within no time, SCOUT either creates something for us or has a solution already in place. Amazing Service. Review Source HR Business Partner Used the software for: Less than 1 year ### "Success Story " August 20, 2021 5.0 Overall experience was excellent Pros I found the online application process to be user friendly and efficient. Cons a section to be able to delete applications that have been reviewed. Reasons for choosing Scout Talent Good pricing. Efficient service delivery Review Source Reviewer ### "Scout Recruitment Product" May 17, 2017 5.0 Scout is a terrific program to use and the customer service team make the process so easy. We have used Scout for our recruitment services for the past 3 years and have received terrific feedback regarding the system from external applicants as well as the internal users. The system is easy to use, it can be adapted and modified to suit our recruitment process and there have been regular updates and new products/add-ons made available that have improved our experience with the product. The customer service team have always been terrific to deal with. They are all friendly and helpful, assisting with any errors that we have experienced in a timely manner and going over and above to ensure they can help to identify a solution so the product can meet our needs. Overall we have been extremely pleased with both the quality of the product and the customer service that we receive as customers of Scout. Review Source Reviewer ### "Spicers Review " May 17, 2017 5.0 I think Scout is a very user-friendly system. So far we have not experienced any issues with the functionality. The only thing I would like to see incorporated is on the multi poster the option to insert an image/you tube video to allow for a bit more specific branding to occur. Other than that, quite happy. Review Source Response from SCOUT December 6, 2016 Thank you for your feedback, Tara. It has been a pleasure working with Spicers Retreats over the years and the SCOUT team looks forward to continuing to support you however we can. In reference to your request around Multiposter, this feature does allow you to achieve the desired level of Employer Branding by inserting an image/YouTube video into the job advert. A member of our Client Success team will be in touch with instructions on how to do this. Reviewer ### "An excellent system with exceptional customer support " May 17, 2017 4.0 This system was implemented just prior to my commencement. The customer support team have provided robust training to myself and other new starters, and we are currently going through the process of exploring the more complex features and functionality. I have complete confidence that customer support will be there to offer advice, guidance, and support as we make this transition to utilizing the system to its full capacity. This has streamlined our attraction, recruitment and selection processes and is supported by both HR and our front line managers across the business. I would highly recommend any company consider Scout Recruit as an option for their business. Review Source Recruitment Marketing ### "Great product and customer service is fantastic" May 17, 2017 5.0 Flight Centre Travel Group receives over 200,000 applications each year. We have a global Recruitment team and 15,000 employees. With this in mind we need robust, reliable recruitment software to help us operate efficiently and achieve our recruitment goals. SCOUT is all of this for us - and more. SCOUT has stripped unnecessary functions, simplifying and streamlining our online recruitment process. We use SCOUT to score, manage and stay in contact with our candidates through the recruitment lifecycle, and the reports we run to measure ROI are invaluable. One last thing - the customer service is second to none. Love the SCOUT Customer Success team! Review Source Reviewer ### "Easy and Effective - Highly Recommended! " May 17, 2017 5.0 I use Scout Talent Recruit on a daily basis, and have for the last 6 years. I find it easy, user friendly and an incredible time saver. It helps me sort through my candidates quickly, and is so helpful in managing all candidate communication. I love I can sort candidates and ensure I speak to the best applicants first. The team is also amazing and very supportive. I couldn't recommend Scout enough - makes recruitment so much easier! Review Source Reviewer ### "SCOUT streamlined our recruitment" May 17, 2017 5.0 We were previously using a paper-based recruitment process before this. Using SCOUT has resulted in a massive time-saving for us, it has streamlined our recruitment. After figuring out events and emailing by status, these functionalities have made things so much easier and I'm sure once I find out more about the use of approval forms and the other features, this will continue to improve things. Review Source Reviewer ### "Highly recommend SCOUT to improve recruitment process and candidate management" May 17, 2017 4.0 Easy to use and intuitive. This system has significantly improved recruitment and selection at Council, moving from a highly manual process to a user friendly automated online process. Our users find this system makes their job more efficient and reduces recruitment time frames. Great candidate feedback. Review Source Reviewer ### "SCOUT Review" May 17, 2017 4.0 Our experience of using the software has been a good one. It has saved us a lot of admin time and gives candidates a much better experience when applying for roles. Review Source Reviewer ### "Scout review" May 17, 2017 4.0 The staff have been very supportive and helpful. The system is easy to use and also easy to fix if any mistakes are made which is useful. Review Source Human Resources Coordinator Used the software for: 3-5 years ### "My experience working with Scout from initial set up to daily use has been very positive. " June 22, 2017 4.0 Ease of use, timely communication with applicants, SMS functionality, significantly lower need for printing, better and faster responses from interview panel members as they can do a lot of the preparation remotely. Huge reduction in admin. One stop repository for record keeping. Pros I have been working with Scout for several years now. At my former Council I was involved in the initial purchase, set up and implementation and I have to say it proved to be a huge asset for us when working through the heavy administration that a merger brings. Since moving to Richmond Valley Council as their Human Resources Coordinator, I have been able to train up staff quickly due to the system being so user friendly and the support almost instant. It has assisted greatly in moving from a paper based recruitment system to an almost paperless one. As a contemporary organisation focused on utilising technology to its full potential, we particularly like the SMS function and the ease of which jobs can be posted to external sites. Jobs are easy to clone which cuts down greatly on admin time and new jobs are easy to set up. Customer service agents are real asset. They are knowledgeable, friendly and remains very calm in all situations - a quality much appreciated! He has recommended valuable improvements and responded to feedback. I have used Alex for face to face training and can highly recommend him. Cons The entity structure although we are working closely with Scout to improve the set up. Visibility of template when sending event invites could also be an improvement. Review Source AC Ashley C. HR Recruitment Coordinator Used the software for: 1-3 years ### "SCOUT's Customer Services is Non-Other!" August 20, 2021 5.0 It has been great, the team is awesome, we always get a hand when needed. The reporting is a great feature as well! Pros The ease of use, utilizing entities and cloning functions to make job postings faster. Cons I would love to see the employment status on the cover page of the job posting. Review Source Advisor - Human Resources Used the software for: 3-5 years ### "Recruitment Revolution for Gympie Regional Council" May 17, 2017 5.0 SCOUT has revolutionised the way we handle recruitment at Gympie Regional Council. All information about a job or candidate, including Authorities to Recruit, can be handled or stored in the one system. Being cloud based means it is easily accessed off-site, and I am finding that my line managers across Council, including depot Managers are using it regularly and using it well. It has a clean and easy to look at interface, and it is extremely intuitive. I love it! Pros I like the fact that every piece of documentation regarding a candidate or a job can be stored in the system. This mitigates risk for Council from an adverse action perspective. I also like the ease of use, and the intuitive way the program operates. Cons I'd like to see some way of better managing a Talent Pool candidate list. Also, currently there is now way to directly link and Approval form to a job ad without saving it outside SCOUT and then attaching the form to the job ad as an attachment. This process is Ok as a work-around, but with all the intuitive functions of SCOUT, I would have though this could easily be achieved. Review Source Manager, Accounts and Business Development Used the software for: 1-3 years ### "Waste of your time" March 8, 2019 2.0 Pros One of the only benefits is that it is easy to use and search for open positions to recruit for on the database. That's about it Cons where to begin: They let just about anyone use the platform without properly screening the recruiters The internal recruiters don't take the submissions seriously Lack of support from Scout reps They take too high of a percentage fee Review Source HR Team Leader Used the software for: 3-5 years ### "Easy and Intuitive" June 15, 2017 5.0 Pros The use of the Scout Talent system is a large part of my job and I enjoy getting to work with it everyday. I find the system easy to navigate and make good use of features like emailing, sms, candidate statuses and ranking. Cons We gain massive benefit from our SMS feature but at the feature doesn't currently allow candidates to respond to our messages using SMS. Review Source Marketing Manager Used the software for: 3-5 years ### "Makes managing candidates a breeze. " September 14, 2017 5.0 Without SCOUT, I wouldn't be able to manage our candidates - simple as that. Pros Simple interface, really effective reporting system which is great for exporting candidates. Fantastic support. Cons Increased email marketing functionality would be fantastic. To be able to build talent pools and then place them on simple, automated long term nurture journeys could make a real difference. Review Source Learning & Development Specialist Learning & Development Specialist Used the software for: 3-5 years ### "Great Recruitment Software" May 17, 2017 5.0 Scout Talent is an excellent recruitment management system. We use Scout as an online recruitment services provider to support our clients with their recruitment and also to streamline our own internal recruitment process. Managing candidates across various positions with Scout is made so much more effective and efficient and overall saves us hours of time ! Review Source REcruitment Officer Used the software for: 3-5 years ### "Easy to use, Support is great. " May 17, 2017 5.0 I have used other recruitment software and Scout has been the easiest to pick up. The support team get back to you and nothings too hard. Managers have not had a problem using Scout and makes the recruitment process a lot easier. Pros The ease of it. Straightforward. Review Source Human Resources Director Used the software for: 1-3 years ### "Scout Recruitment Software" August 18, 2021 5.0 SCOUT staff are pleasant, helpful and responsive. Pros Applicants can apply easily which results in more applicants for roles. As well the platform makes the postings look more professional and again easier for applicants. Cons There was information required from our I.T. person and I was a go-between, when it would have been much simpler and faster to have the I.T. requirements communicated with our I.T. Staff directly. Review Source HR Administrator HR Administrator Used the software for: Less than 1 year ### "These guys are amazing!" November 10, 2016 5.0 We have recently switched our recruitment software providers so we are very fresh in using SCOUT. So far, we have been blown away by the easy and intuitive functions this cloud based system offers. The team behind the scenes are incredibly helpful as well as patient as a) I have been asking some pretty tedious questions regarding the system and just trying to get my head around all the new jargon and b) getting to the 'go live' stage ended up taking a bit of extra unanticipated time (things at our end, not SCOUT) but they remained so patient and understanding throughout this which made things so much easier to work with. Pros The support team, they really are great. Any questions or queries we have and email through, they are respond so quick and prompt it really builds that trust and reliability that you need with your system provider. Cons Not too sure yet...haven't spent enough time on the system (been a few days) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.