# Complaints Pro Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Complaints Pro Software - reviews, pricing plans, popular comparisons to other Complaint Management products and more. Source: https://www.capterra.com/p/138929/Complaints-Pro --- # Complaints Pro Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Complaints Pro ## What is Complaints Pro? Complaints Pro was designed from ground up to provide a unified voice the customer platform that spans all the channels / touch points and provides a single set of business rules acting on a single set of data. This means everyone in your organisations sees the same thing and function as part of the same process. One Process across Departments nothing ever falls through the cracks Seamless cross department processes result in nothing falling through the cracks. Everything is monito ## What is Complaints Pro used for? [Complaint Management](https://www.capterra.com/complaint-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $100 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Complaints Pro?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.coretec.com.au/&name=Complaints Pro) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Complaints Pro 4.5 (2) VS. [4.5 (534)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting Price $100 Per User, Per Month Starting Price $25000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.1 (533) Value For Money 4.0 (1) Value For Money 4.2 (435) Customer Service 5.0 (1) Customer Service 4.5 (498) ## Complaints Pro alternatives Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (3,440)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Complaints Pro Overview ### What company size and specific industries is Complaints Pro built for? Complaints Pro targets businesses of various sizes that handle customer complaints and queries in food manufacturing, banking, insurance, finance, and telecommunications. It is suited to organizations in these regulated, customer-facing sectors that need a structured way to manage complaint-related communication. Features and Usability ### What are the key features of Complaints Pro? Complaints Pro includes case management, customer complaint tracking, issue tracking, and corrective and preventive actions (CAPA) for handling quality problems. It also offers feedback management, forms management, routing, a self-service portal, social media monitoring, and survey/poll management to collect, organize, and direct complaint-related information. Getting Started and Support ### What training and onboarding options does Complaints Pro offer? Complaints Pro provides live online sessions and documentation to help teams get started. Live online sessions support guided setup and questions in real time, while documentation offers written reference material for self-paced learning and step-by-step review of product features. Getting Started and Support ### What customer support options does Complaints Pro offer? Complaints Pro provides chat support. No reviewer feedback about support is available, so user experience with response times, helpfulness, or common frustrations cannot be described from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Corrective and Preventive Actions (CAPA) Investigate and take action at root cause or error in processes to prevent recurring issues Customer Complaint Tracking Track customer complaints from initiation through resolution Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Forms Management Store, manage and track all forms in a centralized location Issue Tracking Record and follow the progress of every issue Complaints Pro 11 features Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Investigate and take action at root cause or error in processes to prevent recurring issues Track customer complaints from initiation through resolution Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Store, manage and track all forms in a centralized location Record and follow the progress of every issue Systematic evaluation of various aspects of a project or service to prevent defects or issues Plan daily routes to optimize employee scheduling and provide directions Online portal through which end users can access the system, manage tasks, or obtain information Track activity on sites such as Facebook, Twitter, Instagram, etc. Create and administer polls and surveys Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.0 (1) Free Trial Basic $100.00 Per User,Per Month Value for money 4.0 (1) 4.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Compliance Associate Financial Services ### "Great enterprise level complaint mgmt" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 9, 2019 Pros Integrates well with salesforce, easy to train on Cons the price was a little much but definitely high quality program Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CK Conrad K. Sales Representative ### "We needed something to keep track of complaints and Complaints Pro was everything we needed." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 3, 2018 Pros It's very important to us to keep strong relationships with our customers and Complaints Pro helps us very much. It's very easy to be able to put everything into this program for our team to review and look back on at a later time. Cons As time goes on, I believe Complaints Pro will continue updating their software. Some new updates would be fantastic! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.