Coretec Solutions

Complaints Pro

4.5 / 5
2 reviews

Who Uses This Software?

Food Manufacturing, Banking, Insurance and Finance, Energy, Telecommunications, Services and Government.

Average Ratings

2 Reviews

  • 4.5 / 5

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Business Hours

Vendor Details

  • Coretec Solutions

About Complaints Pro

Complaints Pro was designed from ground up to provide a unified voice the customer platform that spans all the channels / touch points and provides a single set of business rules acting on a single set of data. This means everyone in your organisations sees the same thing and function as part of the same process. One Process across Departments nothing ever falls through the cracks Seamless cross department processes result in nothing falling through the cracks. Everything is monito

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Complaints Pro Features

  • Case Management
  • Complaint Classification
  • Corrective Actions (CAPA)
  • Customer Complaint Tracking
  • Feedback Management
  • Forms Management
  • Issue Tracking
  • Quality Assurance Management
  • Routing
  • Self Service Portal
  • Social Media Monitoring
  • Survey Management

Complaints Pro Reviews Recently Reviewed!

We needed something to keep track of complaints and Complaints Pro was everything we needed.

Jul 03, 2018

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not

Pros: It's very important to us to keep strong relationships with our customers and Complaints Pro helps us very much. It's very easy to be able to put everything into this program for our team to review and look back on at a later time.

Cons: As time goes on, I believe Complaints Pro will continue updating their software. Some new updates would be fantastic!

Great enterprise level complaint mgmt

Feb 09, 2019

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not

Pros: Integrates well with salesforce, easy to train on

Cons: the price was a little much but definitely high quality program