# Complaints Pro Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Complaints Pro Software - reviews, pricing plans, popular comparisons to other Complaint Management products and more. Source: https://www.capterra.com/p/138929/Complaints-Pro --- # Complaints Pro Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Complaints Pro ## What is Complaints Pro? Complaints Pro was designed from ground up to provide a unified voice the customer platform that spans all the channels / touch points and provides a single set of business rules acting on a single set of data. This means everyone in your organisations sees the same thing and function as part of the same process. One Process across Departments nothing ever falls through the cracks Seamless cross department processes result in nothing falling through the cracks. Everything is monito ## What is Complaints Pro used for? [Complaint Management](https://www.capterra.com/complaint-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $100 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Complaints Pro?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.coretec.com.au/&name=Complaints Pro) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Complaints Pro 4.5 (2) VS. [4.5 (527)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting Price $100 Per User, Per Month Starting Price $25000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.1 (526) Value For Money 4.0 (1) Value For Money 4.2 (428) Customer Service 5.0 (1) Customer Service 4.5 (491) ## Complaints Pro alternatives Highest Rated [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,077)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Corrective and Preventive Actions (CAPA) Investigate and take action at root cause or error in processes to prevent recurring issues Customer Complaint Tracking Track customer complaints from initiation through resolution Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Forms Management Store, manage and track all forms in a centralized location Issue Tracking Record and follow the progress of every issue Complaints Pro 11 features Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Investigate and take action at root cause or error in processes to prevent recurring issues Track customer complaints from initiation through resolution Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Store, manage and track all forms in a centralized location Record and follow the progress of every issue Systematic evaluation of various aspects of a project or service to prevent defects or issues Plan daily routes to optimize employee scheduling and provide directions Online portal through which end users can access the system, manage tasks, or obtain information Track activity on sites such as Facebook, Twitter, Instagram, etc. Create and administer polls and surveys Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.0 (1) Free Trial Basic $100.00 Per User,Per Month Value for money 4.0 (1) 4.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Compliance Associate Financial Services ### "Great enterprise level complaint mgmt" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 9, 2019 Pros Integrates well with salesforce, easy to train on Cons the price was a little much but definitely high quality program Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CK Conrad K. Sales Representative ### "We needed something to keep track of complaints and Complaints Pro was everything we needed." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 3, 2018 Pros It's very important to us to keep strong relationships with our customers and Complaints Pro helps us very much. It's very easy to be able to put everything into this program for our team to review and look back on at a later time. Cons As time goes on, I believe Complaints Pro will continue updating their software. Some new updates would be fantastic! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)