--- title: "Onspring Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Onspring the right Policy Management solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/138931/Audit-Software/reviews/" page_type: "reviews" language: "en" --- Onspring 4.8 (105) [View alternatives](https://www.capterra.com/p/138931/Audit-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Onspring Ease of use 4.7 Customer Service 5.0 ## Pros and Cons in Reviews KA Kate A Data CoordinatorReal Estate, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “You can start with a blank slate and build exactly what you need or use premade apps within the platform.“ October 15, 2025 JC Justin C Sr. Information security analystComputer Software, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “However, some of the layouts feel dated or too basic—like a glorified Excel table.“ October 15, 2025 AF ALEXANDER F Regulatory and Compliance SpecialistChemicals, 10,001+ employeesUsed the software for: 6-12 months. “I learned a lot about the program's capabilities from others as well as covering a lot of GRC topics from the panels.“ October 15, 2025 KA Kate A Data CoordinatorReal Estate, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I think the biggest con is that because the possibilities are endless, there is a lot to learn.“ October 15, 2025 KM Karen M GRC ManagerHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Onspring is always helpful and takes the customers ideas and makes enhancements to the platform which makes it easier to use.“ October 15, 2025 JT J T Compliance OfficerHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “The lack of being able to schedule a survey campaign.“ April 1, 2024 TS TC S Data ManagerReal Estate, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The interface is intuitive, and the ongoing enhancements have only made it stronger.“ October 15, 2025 VL VANESSA L Chief Internal AuditGovernment Administration, 51 - 200 employeesUsed the software for: More than 2 years. “High cost. “ August 22, 2024 ## Showing most helpful reviews Showing 1-25 of 105 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michelle D. Vendor Manager Insurance Used the software for: 1-2 years ### "Great tool and easy to use" May 22, 2020 5.0 OnSpring has allowed us to manage projects, contracts, and vendors in a whole new way. No longer are items stored in multiple areas, they are all right in here in one easy to use tool. The team at OnSpring is extremely helpful and the best group of people to work with. They are extremely flexible and understood our needs from the start. I cannot say enough about this company overall. Pros OnSpring is honestly THE easiest software to use. Right from the start the layout is appealing and not overwhelming at all. Without any formal training, a user can quickly figure out how to use it and be up and working in no time. Cons At this point, I cannot think of a downside to the software. Everything we have needed OnSpring to do, it does! Review Source Response from Onspring March 12, 2021 Thank you for providing such a great review of Onspring! We are glad to hear the software platform has been so beneficial for your organization. And, we're just as delighted to hear about your positive experience with our team. We appreciate your partnership with us and always, your feedback. SV Stephanie V. Information Security Analyst Entertainment Used the software for: 2+ years ### "Onspring for GRC!" October 14, 2025 5.0 Pros The customer support team has been extremely helpful, especially when you are learning the application. The ability to create any workflow freely gives you control and flexibility, especially for vendor management Cons There are no cons to Onspring, I absolutely love the application and the possibilities are endless!! Review Source Response from Onspring October 30, 2025 Thank you so much for taking the time to post a review about your Onspring experience, Stephanie! We really appreciate it.  VL VANESSA L. Chief Internal Audit Government Administration Used the software for: 2+ years ### "onspring spf" August 22, 2024 3.0 Average software for the price. storage availability for documents for continuity purposes. Pros OK software to use, basic audit functions Cons not user friendly- does not consider the requirements of IIA- hard to create other tabs. High cost. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing Onspring I don't know I was not the one who procured it Review Source Response from Onspring October 17, 2024 Thank you for your review. Our users often find Onspring easy to use so I'm wondering if our free Friday training may be able to help with any questions you have? MS Molly S. Risk Analyst Banking Used the software for: Less than 6 months ### "Brand New User" October 7, 2025 5.0 I am new to the software (~3 months) but yet its has been very easy to pick up on and start creating basic apps and various functions Pros The organized layout has made customizing apps so easy. It's easy to navigate when you're looking for a specific function Cons Inability to delete certain fields after they've been created. When customizing the layout of pages it quickly becomes burdensome to scroll through a list of fields that will never be used Review Source Response from Onspring October 9, 2025 Thank you for the review Molly! We're happy to hear your finding Onspring easy to use. If you need any ideas on customizing layouts in Onspring, head to the Onspring Community or get tips and tricks in our monthly Free Friday Training sessions. MW Mollie W. Enterprise Risk Management Specialist Insurance Used the software for: 6-12 months ### "Great GRC tool" October 14, 2025 5.0 I use onspring for risk management, and we have really enjoyed how much easier onspring use makes our processes. Pros It is easy to use and very customizable. They have great support so you can confidently build on your own. Cons They have a plan to add AI to Onspring, but I would have liked to have seen this implemented faster and sooner. Review Source Response from Onspring October 30, 2025 Thank you so much for taking the time to post a review about your Onspring experience, Mollie! If there is anything specific we can do to make us a platform you would recommend to others, please let us know.  KA Kate A. Data Coordinator Real Estate Used the software for: 6-12 months ### "OnSpring- unlimited possibilities " October 15, 2025 5.0 Great company with a great support team. Everyone from my company’s rep to the training team have all been very knowledgeable and helpful. Pros The program has endless possibilities. Everything is customizable for your needs. You can start with a blank slate and build exactly what you need or use premade apps within the platform. Cons I have not had any bad experiences with OnSpring so far. I think the biggest con is that because the possibilities are endless, there is a lot to learn. Review Source Response from Onspring October 30, 2025 Thank you so much for taking the time to post a review about your Onspring experience, Kate! We really appreciate it.  GA Greg A. IT Governance Analyst Insurance Used the software for: Less than 6 months ### "Outstanding capability" October 15, 2025 5.0 Pros The vast amount of options and features available for use as a GRC analyst has been outstanding for getting my company on the right track Cons Higher learning curve at first, but that is something you'd have with any new software. Their training and support team has been incredibly helpful getting through that learning curve. Review Source Response from Onspring October 30, 2025 Thank you so much for taking the time to post a review about your Onspring experience, Greg! We really appreciate it.  JC Justin C. Sr. Information security analyst Computer Software Used the software for: 6-12 months ### "Dolby Review" October 15, 2025 5.0 My overall experience with Onspring has been amazing thus far. I’m looking forward to seeing how much we can grow it. Pros The thing I like most about using Onspring is its ease of use. Takes a bit of training of course but otherwise very easy to set up and the support is 100% Cons The main thing I like about Onspring is its ease of use. However, some of the layouts feel dated or too basic—like a glorified Excel table. Review Source Response from Onspring October 30, 2025 Thank you so much for taking the time to post a review about your Onspring experience, Justin! If there is anything specific we can do to make Onspring a platform you would recommend to others, please let us know.  TS TC S. Data Manager Real Estate Used the software for: Less than 6 months ### "Early Adopter " October 15, 2025 5.0 As an early adopter, I’ve watched Onspring grow from a promising platform into an essential business tool. Its flexibility let us build workflows around our needs instead of forcing us to adapt. The interface is intuitive, and the ongoing enhancements have only made it stronger. What really sets Onspring apart is the support team—they’ve consistently listened, responded, and evolved the product with user feedback. It’s rare to see that level of partnership. Onspring has become a core part of how we manage risk, streamline processes, and stay aligned as a team. Pros What I like most is the Flexiblity intuitiveness, highly customizable, has great support, evolves with user feedback. Cons What I like least is the Initial setup can be complex, and advanced customization may require time or support. Review Source Response from Onspring October 30, 2025 Thank you so much for taking the time to post a review about your Onspring experience, TC! If there is anything specific we can do to make us a platform you would recommend to others, please let us know.  JB Jennifer B. Cybersecurity Analyst Hospital & Health Care Used the software for: 1-2 years ### "Cybersecurity GRC Review of Onspring" October 9, 2024 5.0 Onspring has been super easy to work with and learn as a new Onspring user. My prior company utilized a different platform and I came in right as we rolled Onspring out and it was very user friendly and easy to learn. Pros I love the customization and automation that Onspring has allowed. Cons The selected API for Black Kite. I love the integration but would love to see different information being pulled. We currently have an enhancement request out with the wish list. Examples: RSI, DBI information and the ability to pull in focus tags. Review Source Response from Onspring October 17, 2024 Hi Jennifer! Thank you for your kind review. And, I am happy to see your notes on customization and the integration with Black Kite. It looks like you already submitted a product request so thank you for the thoughtful feedback! JA Jennifer A. Senior Director Non-Profit Organization Management Used the software for: 2+ years ### "Highly Recommend Onspring" March 25, 2024 5.0 Overall, Onspring is a great platform - from my prior experience and in my opinion, it outranks Archer. Since our company is only able to use a subset of what the platform was built for and what Onspring offers, it has been difficult to justify the cost for our purposes. Pros The ease of use is off the charts and the automated dashboards are visually effective when communicating to internal and external partners. In addition, Onspring offers a robust training program, free Friday tutorial videos, and have wonderful customer service. Cons For small companies, the cost to help customize your instance or provide ad hoc tech support (10 hours or less) is prohibitive when the annual platform itself is already up there with the competition. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Onspring I really like the ease of use of the platform itself. When you are a small shop the time needed to customize can be challenging, however. Review Source CM Chris M. Information Security Hospital & Health Care Used the software for: 6-12 months ### "Excellent GRC solution - Highly recommend!" November 18, 2022 5.0 Onspring is making our risk much easier to define and report. We previously had so many disparate processes and functions that it was difficult to report risk accurately. Pros \- Consistent improvement with new updates and releases- Everyone at Onspring is great work with- Ease of use- Out of box features Cons \- When delegating a survey to someone else, Onspring should dynamically update the email that goes to the delegate for you. It will send the email addressed to the initially assigned person unless you adjust it. Onspring allows you to adjust it, but it seems they should automatically update the name instead of keeping the original person's name. Adjusting the email could be easy to miss; therefore, you send an email to the delegate addressed to yourself.- The timeout function needs to be adjusted. It appears to let you continue your session, when it does not. Alternatives considered [RSA Archer Suite](https://www.capterra.com/p/176996/RSA-Archer/)[OneTrust](https://www.capterra.com/p/174564/OneTrust/) Reason for choosing Onspring Onspring looked much more user friendly, more elegant, and the price was right. Review Source Response from Onspring November 28, 2022 Thank you for taking the time to leave this review Chris - really appreciate your candor and feedback. JW Jon W. IT Audit Manager Oil & Energy Used the software for: 6-12 months ### "Best Audit Software" May 18, 2020 5.0 I could not speak more highly of OnSpring's staff. All interactions have been great. Our implementer, \[SENSITIVE CONTENT HIDDEN\], has been the secret to our success, and we are very thankful for her! Pros The OnSpring system is very customizable. The out-of-the box solution will lay the foundation for using the system for your audit department. From there, you can customize almost every functionality of the system to facilitate your processes. Cons With the ability to customize the system comes complexity. You must analyze, design, and really understand your processes before you begin your implementation. Luckily, our OnSpring implementer is very knowledgeable of the system, as well as the audit profession, and she did a great job helping us make the system work as we needed. Alternatives considered [TeamMate Audit](https://www.capterra.com/p/143239/TeamMate-Audit-Management/)[Wdesk](https://www.capterra.com/p/106817/Wdesk/)[AuditBoard](https://www.capterra.com/p/148230/SOXHUB/) Reason for choosing Onspring hands down the best system we evaluated. Additionally, we could tell the service we would receive was the service that worked best for our model and such. Review Source MD Michael D. Manger - Data Analytics Telecommunications Used the software for: 2+ years ### "Flexibility" March 28, 2021 4.0 Pros The product is quite flexible. It can be applied for a variety of use cases. Once you have your apps matured, reporting becomes streamlined. Cons The interface for reports development can be a bit challenging at times. If you have a lot of fields in your apps, searching for them when building/filtering a report can be a struggle. Alternatives considered [TeamMate Audit](https://www.capterra.com/p/143239/TeamMate-Audit-Management/)[Cyber ACL](https://www.capterra.com/p/72790/ACL-Manager/) Switched from [TeamMate Audit](https://www.capterra.com/p/143239/TeamMate-Audit-Management/) Teammate treated us like a number. Onspring treats us like a neighbor. Review Source Response from Onspring April 6, 2021 Michael, thanks for providing a review of Onspring. We really appreciate you taking the time to share your thoughts on what it's like to be a customer - and we are very happy to be your 'neighbor.' I'm going to take your 'report creation' feedback to our product team to discuss options on improving the experience. Thanks again! JJ Julie J. Senior IT Auditor Furniture Used the software for: 2+ years ### "Onspring delivers versatility, flexibility and tons of Business Solutions!" March 23, 2021 5.0 We replaced our Audit Software for a great cost reduction, administration resource reduction and complexity reduction. We streamlined our Audit process within Onspring very quickly, start to finish, easily within 3 months so we could cancel our old license/agreement. we are very happy with it, and we know we can expand on this to include more when we are ready. Pros It was far less expensive and complicated than our previous Audit Planning & Tracking software! It cut out probably 10-20 hours a week of Administration effort! I love that it is Compliance Tracker, an Audit software, an Issues and Incident manager, a GRC tool, A vendor and contract management tool and MORE....you can have them help you, as much, or as little as you want. Cons If you understand coding and HTML, it helps you help yourself; but the Onspring family is also there to help. Switched from [TeamMate Audit](https://www.capterra.com/p/143239/TeamMate-Audit-Management/) too expensive both by money and resource investment. Review Source Response from Onspring March 26, 2021 Thank you so much for taking the time to write about your experience using Onspring. And I truly appreciate the quantification of how we've helped your team and organization - it's always great to see measurable results with our customers. ML Megan L. Sr. Cloud Security Analyst Hospital & Health Care Used the software for: 2+ years ### "Onspring - Deploy with ease, results will please" October 9, 2024 5.0 We have a wonderful relationship with our Onspring team and have successfully deployed over 10+ business processes within Onspring. All go-lives have been successful and we continue to mature and grow these processes to add in more automation and benefits to the teams utilizing Onspring. Pros I love how it is easy to learn, and the no-code build style makes it easy for anyone to become an Admin and start creating customized applications for their own processes. Cons I would appreciate a bit more out of the box API integrations. Another thing I would like it having the ability to always have access to a trial/sandbox environment to see the applications out of the box without having to have them in my real Dev/Test/Prod environments. Review Source Response from Onspring October 17, 2024 Hi Megan! Thank you so much for the fantastic review. And - on integrations - we can build almost anything you can dream up so let us know what you are seeking and we can assist (and I hear you on out-of-the-box as well). I so appreciate you as a client and your partnership! VG Venona G. Manager, NERC Compliance Utilities Used the software for: 6-12 months ### "Positive Onspring Experience" October 9, 2024 5.0 I'm a new user but so far it has been positive. The business partner I work with provides tremendous support and is incredibly knowledgeable of the Onspring product. Pros It's flexibility, customization capability and it's user friendliness. The business partners they choose are highly rated in their capabilities and eagerness to assist all users. Cons The only con would be my inability to find the time to fully educate myself on it's capabilities. There is a lot out there. Review Source Response from Onspring October 21, 2024 Thank you for taking the time to review Onspring. We greatly appreciate your noting the extensive flexibility of the software! We are so pleased you've had a positive experience and that you work with a business partner who has the answers you need! Thank you again! ES Erin S. Corporate Auditor Retail Used the software for: 1-2 years ### "Corporate Auditor" October 8, 2024 5.0 We utilize Onspring for our internal audit engagements, so we only use a tiny part of what Onspring has to offer. However, we thoroughly enjoy the experience and think the admin trainings were very helpful. Pros Very intuitive and if we are unable to figure something out, a rep from Onspring is always so helpful! Cons We would love to use the portal but it is not feasible at this time. Review Source Response from Onspring October 17, 2024 Erin - We are thrilled that you find our platform so intuitive. And, it sounds like our support team has also been able to assist. Thank you for your kind review and should you have product suggestions, please submit via the Community. JB James B. CISO & DPO Food & Beverages Used the software for: 2+ years ### "Highly customizable BPA and GRC tool" April 18, 2022 5.0 I brought Onspring to three companies to help me start NIST CSF, RMF, and SCRM and NIST privacy programs from scratch. At one company, I used it to satisfy GDPR data requests. This platform, for me, is the best balance of customization and built-in capability. Pros The Onspring user interface is remarkably easy to intuit. The admin interface is also easy to navigate. Built-in apps require little customization. Original functionality is straightforward to design. Security controls (including retention) is perfect. Most importantly, the distance between licensing it and using it is very short, depending on your use case. For traditional GRC functions, you can get started almost as soon as your tenant is provisioned. Cons I feel that there is more "measurement" than "metrics" DEFAULT capability in Onspring. For instance, it can count the number of incidents you have each month, but it can't easily give you a single trending value (thumbs up or thumbs down, for instance) based on those measurements. The process to add values to lists is cumbersome when needing to add large amounts of data. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing Onspring Cost, customizability, support Review Source Response from Onspring April 19, 2022 James - We truly appreciate you taking the time to leave this thorough review of Onspring. And thank you for providing the input on the measurement vs. metrics. Our Product team is working on a direction to incorporate more robust business intelligence methods into our platform, so I'll keep you posted on what shakes out of this discovery and development plan. NS Nishanth S. Principal Security Architect Computer & Network Security Used the software for: 1-2 years ### "The nuts and bolts of GRC program " April 22, 2022 4.0 Excellent Pros When we wanted to build a foundation for our GRC program, we wanted to align it with a strong technology platform to be pillar, after evaluating multiple platforms we went ahead with Onspring as our first choice as it enabled integration with our existing controls and processes stack The hierarchical build is a mechanism we leveraged across multiple applications and a customized dashboards helped reporting to the board easily. Cons The manual intrusive work that has to be done when configuring the applications. Alternatives considered [Diligent One Platform](https://www.capterra.com/p/268087/Diligent-One/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Review Source Response from Onspring April 25, 2022 Nishanth - We really appreciate you taking the time to post a review about your experience with Onspring. One of the awesome benefits of Onspring is the ability to customize the platform to fit any unique process, report or business need without using developers. Complete custom creations can take time to do them well, so I hear you on the manual work comment. That being said, we have existing templated solutions you can always start with to speed up your customization process. Please feel free to reach out to your customer success manager at any time to get a view of those templates to see if they are a good starting place for your business. EW Ed W. Cyber Security Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Onspring Survey - A must for organizational GRC Initiatives to Meet Internal Audit and Compliance Re" October 19, 2022 5.0 It is a very easy product to use from startup. Pros The software is easy to use, and the networking and dashboard functions are so valuable along with the customized reporting. Cons Need to be able to import NIST SP800-53, SP800-66, and NOST Cybersecurity Framework easier. Most organizations are using NIST Standards and Guidelines to secure their organization and audited internally and externally against these Standards. CMS audits organizations against NIST in the Healthcare industry so it is very important for us to incorporate into Onspring. Alternatives considered [RSA Archer Suite](https://www.capterra.com/p/176996/RSA-Archer/) Reason for choosing Onspring Pricing and ease of use Review Source Response from Onspring October 28, 2022 Thank you for leaving this review Ed. We're glad you enjoy Onspring so much. I've also provided your import information to our product team to include in our product roadmap. Most of our customers do use us to track NIST, ISO, and others, so this upgrade would help you, alongside everyone else. Thanks again. SJ Suzy J. Sr. Systems Analyst Gambling & Casinos Used the software for: 1-2 years ### "Onspring is a great choice for GRC software choice" October 11, 2023 5.0 Experience has been great, automating things that were previously done via spreadsheets and email. Pros SaaS. Easily configurable. OOB apps require little customizations. Cons Would like more out-of-the-box API's. The Portal is definitely an improvement for the user experience. Review Source Response from Onspring October 13, 2023 Suzy - Thank you so much for taking the time to leave a review of Onspring. We're glad you are having a good experience with the platform. Our product team is prioritizing integrations over the next 18 months, so expect big announcements soon! JR Jason R. Director Management Consulting Used the software for: 2+ years ### "My Favorite Product Ever" October 5, 2022 5.0 Outstanding - always a pleasure, always fun. Pros Number 1: It works. Exactly as I need it to and expect it to. It performs. and it lets me be creative when solving problems. Number 2: The people at Onspring are second to none - they care, they love what they do and they truly love their customers. Cons That I can't use it 100% of my day. I wish I had more time in my day to use it. Review Source Response from Onspring October 10, 2022 Wow - What a great review Jason. We really appreciate you taking the time to post your experience with Onspring. And are glad that you have had such a great experience with not only the software platform but our people. KB Kheela B. Director of SOC Reporting & SOX Compliance Insurance Used the software for: 1-2 years ### "Using Onspring has been a positive experience" February 1, 2022 4.0 What I like most about the tool was the support I received from my Consultant. He took the time to understand my objectives and offered alternatives versus just doing what I asked. This helped us to reduce complexity of the design and simplified the user experience while accomplishing our goals and the reason for using a formal tool. Pros The ability to automate the receipt of information, communications, and tracking. Cons Understanding how the system is structured to design the most efficient system can be difficult for non-technical people. Review Source Response from Onspring March 23, 2022 Kheela - Thank you for sharing your review of Onspring. We offer all customers 30-minute training sessions on rotating topics every other Friday. You can see the list of upcoming sessions on the Events page of our website. Check these out to see if they can help you navigate administration. Alternatively, you can always reach out directly to your Customer Success Manager, who can help. VR Verified Reviewer Group FC Wholesale Used the software for: 2+ years ### "Great database" May 16, 2020 5.0 Fantastic to have all my information in the one place. The software is very fast and you can move quickly from one app to the other using the relationship database structure. This system has been very positively impactful for me. Pros Very easy to set up a new application, upload excel information and write reports. Cons It takes a bit of getting used to writing the more complex formulas which is closer to programming than excel but very powerful. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.