# Onspring Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Onspring the right Compliance solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/138931/Audit-Software/reviews --- Onspring 4.8 (105) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Onspring Ease of use 4.7 Customer Service 5.0 ## Pros and Cons in Reviews KA Kate A Data CoordinatorReal Estate, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “You can start with a blank slate and build exactly what you need or use premade apps within the platform.“ October 15, 2025 JC Justin C Sr. Information security analystComputer Software, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “However, some of the layouts feel dated or too basic—like a glorified Excel table.“ October 15, 2025 AF ALEXANDER F Regulatory and Compliance SpecialistChemicals, 10,001+ employeesUsed the software for: 6-12 months. “I learned a lot about the program's capabilities from others as well as covering a lot of GRC topics from the panels.“ October 15, 2025 KA Kate A Data CoordinatorReal Estate, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I think the biggest con is that because the possibilities are endless, there is a lot to learn.“ October 15, 2025 KM Karen M GRC ManagerHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Onspring is always helpful and takes the customers ideas and makes enhancements to the platform which makes it easier to use.“ October 15, 2025 JT J T Compliance OfficerHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “The lack of being able to schedule a survey campaign.“ April 1, 2024 TS TC S Data ManagerReal Estate, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The interface is intuitive, and the ongoing enhancements have only made it stronger.“ October 15, 2025 VL VANESSA L Chief Internal AuditGovernment Administration, 51 - 200 employeesUsed the software for: More than 2 years. “High cost. “ August 22, 2024 ## Showing most helpful reviews Showing 1-25 of 105 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michelle D. Vendor Manager Insurance Used the software for: 1-2 years ### "Great tool and easy to use" May 22, 2020 5.0 has allowed us to manage projects, contracts, and vendors in a whole new way. No longer are items stored in multiple areas, they are all right in here in one easy to use tool. The team at OnSpring is extremely helpful and the best group of people to work with. They are extremely flexible and understood our needs from the start. I cannot say enough about this company overall. Pros is honestly THE easiest software to use. Right from the start the layout is appealing and not overwhelming at all. Without any formal training, a user can quickly figure out how to use it and be up and working in no time. Cons At this point, I cannot think of a downside to the software. Everything we have needed to do, it does! Review Source Response from Onspring March 12, 2021 Thank you for providing such a great review of Onspring! We are glad to hear the software platform has been so beneficial for your organization. And, we're just as delighted to hear about your positive experience with our team. We appreciate your partnership with us and always, your feedback. KM Karen M. GRC Manager Hospital & Health Care Used the software for: 2+ years ### "Onspring Review " October 15, 2025 5.0 is always helpful and takes the customers ideas and makes enhancements to the platform which makes it easier to use. Pros Great all in one platform with incident management, vendor management, risk, policies. This platform is user friendly. Cons This is user friendly but it takes time to understand how to set up triggers, rules, and formulas for everything to work. Switched from [Diligent One Platform](https://www.capterra.com/p/268087/Diligent-One/) Not sure as this was done before my time . Review Source Response from Onspring October 30, 2025 Thank you so much for taking the time to post a review about your Onspring experience, Karen! We really appreciate it. Michael B. Used the software for: 2+ years ### "I'm an internal auditor, daily user" March 7, 2018 3.0 Pros It's a good way to organize and retrieve audit workpapers. Multiple controls can be assigned to a single risk, so it's easy to build a usable risk library. Cons There is a bit of a learning curve for new users, can be difficult to configure for individual needs. The stock software is very basic Review Source Response from Onspring June 8, 2018 One of the primary features of our product is how easy it is to configure for individual needs. Please reach out to our support team, who is always here to help. AF ALEXANDER F. Regulatory and Compliance Specialist Chemicals Used the software for: 6-12 months ### "Newcomer Approved" October 15, 2025 5.0 has helped consolidate my workload to a point where a day of work can now take half the time. It has helped immensely. Pros An enjoyable networking experience. I learned a lot about the program's capabilities from others as well as covering a lot of GRC topics from the panels. Cons It is hard to find anything wrong. It was well executed and there was constant support. I could nitpick that the nametags were a little bulky. Review Source Response from Onspring October 30, 2025 Thank you so much for taking the time to post a review about your Onspring experience, Alexander! We hope to see you at Connect again next year. MS Molly S. Risk Analyst Banking Used the software for: Less than 6 months ### "Brand New User" October 7, 2025 5.0 I am new to the software (~3 months) but yet its has been very easy to pick up on and start creating basic apps and various functions Pros The organized layout has made customizing apps so easy. It's easy to navigate when you're looking for a specific function Cons Inability to delete certain fields after they've been created. When customizing the layout of pages it quickly becomes burdensome to scroll through a list of fields that will never be used Review Source Response from Onspring October 9, 2025 Thank you for the review Molly! We're happy to hear your finding Onspring easy to use. If you need any ideas on customizing layouts in Onspring, head to the Onspring Community or get tips and tricks in our monthly Free Friday Training sessions. SV Stephanie V. Information Security Analyst Entertainment Used the software for: 2+ years ### "Onspring for GRC!" October 14, 2025 5.0 Pros The customer support team has been extremely helpful, especially when you are learning the application. The ability to create any workflow freely gives you control and flexibility, especially for vendor management Cons There are no cons to , I absolutely love the application and the possibilities are endless!! Review Source Response from Onspring October 30, 2025 Thank you so much for taking the time to post a review about your Onspring experience, Stephanie! We really appreciate it.  MW Mollie W. Enterprise Risk Management Specialist Insurance Used the software for: 6-12 months ### "Great GRC tool" October 14, 2025 5.0 I use for risk management, and we have really enjoyed how much easier onspring use makes our processes. Pros It is easy to use and very customizable. They have great support so you can confidently build on your own. Cons They have a plan to add AI to , but I would have liked to have seen this implemented faster and sooner. Review Source Response from Onspring October 30, 2025 Thank you so much for taking the time to post a review about your Onspring experience, Mollie! If there is anything specific we can do to make us a platform you would recommend to others, please let us know.  KA Kate A. Data Coordinator Real Estate Used the software for: 6-12 months ### "OnSpring- unlimited possibilities " October 15, 2025 5.0 Great company with a great support team. Everyone from my company’s rep to the training team have all been very knowledgeable and helpful. Pros The program has endless possibilities. Everything is customizable for your needs. You can start with a blank slate and build exactly what you need or use premade apps within the platform. Cons I have not had any bad experiences with so far. I think the biggest con is that because the possibilities are endless, there is a lot to learn. Review Source Response from Onspring October 30, 2025 Thank you so much for taking the time to post a review about your Onspring experience, Kate! We really appreciate it.  JB Jennifer B. Cybersecurity Analyst Hospital & Health Care Used the software for: 1-2 years ### "Cybersecurity GRC Review of Onspring" October 9, 2024 5.0 has been super easy to work with and learn as a new Onspring user. My prior company utilized a different platform and I came in right as we rolled Onspring out and it was very user friendly and easy to learn. Pros I love the customization and automation that has allowed. Cons The selected API for Black Kite. I love the integration but would love to see different information being pulled. We currently have an enhancement request out with the wish list. Examples: RSI, DBI information and the ability to pull in focus tags. Review Source Response from Onspring October 17, 2024 Hi Jennifer! Thank you for your kind review. And, I am happy to see your notes on customization and the integration with Black Kite. It looks like you already submitted a product request so thank you for the thoughtful feedback! GA Greg A. IT Governance Analyst Insurance Used the software for: Less than 6 months ### "Outstanding capability" October 15, 2025 5.0 Pros The vast amount of options and features available for use as a GRC analyst has been outstanding for getting my company on the right track Cons Higher learning curve at first, but that is something you'd have with any new software. Their training and support team has been incredibly helpful getting through that learning curve. Review Source Response from Onspring October 30, 2025 Thank you so much for taking the time to post a review about your Onspring experience, Greg! We really appreciate it.  JA Jennifer A. Senior Director Non-Profit Organization Management Used the software for: 2+ years ### "Highly Recommend Onspring" March 25, 2024 5.0 Overall, is a great platform - from my prior experience and in my opinion, it outranks Archer. Since our company is only able to use a subset of what the platform was built for and what Onspring offers, it has been difficult to justify the cost for our purposes. Pros The ease of use is off the charts and the automated dashboards are visually effective when communicating to internal and external partners. In addition, offers a robust training program, free Friday tutorial videos, and have wonderful customer service. Cons For small companies, the cost to help customize your instance or provide ad hoc tech support (10 hours or less) is prohibitive when the annual platform itself is already up there with the competition. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Onspring I really like the ease of use of the platform itself. When you are a small shop the time needed to customize can be challenging, however. Review Source CM Chris M. Information Security Hospital & Health Care Used the software for: 6-12 months ### "Excellent GRC solution - Highly recommend!" November 18, 2022 5.0 is making our risk much easier to define and report. We previously had so many disparate processes and functions that it was difficult to report risk accurately. Pros \- Consistent improvement with new updates and releases- Everyone at is great work with- Ease of use- Out of box features Cons \- When delegating a survey to someone else, should dynamically update the email that goes to the delegate for you. It will send the email addressed to the initially assigned person unless you adjust it. Onspring allows you to adjust it, but it seems they should automatically update the name instead of keeping the original person's name. Adjusting the email could be easy to miss; therefore, you send an email to the delegate addressed to yourself.- The timeout function needs to be adjusted. It appears to let you continue your session, when it does not. Alternatives considered [RSA Archer Suite](https://www.capterra.com/p/176996/RSA-Archer/)[OneTrust](https://www.capterra.com/p/174564/OneTrust/) Reason for choosing Onspring looked much more user friendly, more elegant, and the price was right. Review Source Response from Onspring November 28, 2022 Thank you for taking the time to leave this review Chris - really appreciate your candor and feedback. JW Jon W. IT Audit Manager Oil & Energy Used the software for: 6-12 months ### "Best Audit Software" May 18, 2020 5.0 I could not speak more highly of 's staff. All interactions have been great. Our implementer, \[SENSITIVE CONTENT HIDDEN\], has been the secret to our success, and we are very thankful for her! Pros The system is very customizable. The out-of-the box solution will lay the foundation for using the system for your audit department. From there, you can customize almost every functionality of the system to facilitate your processes. Cons With the ability to customize the system comes complexity. You must analyze, design, and really understand your processes before you begin your implementation. Luckily, our implementer is very knowledgeable of the system, as well as the audit profession, and she did a great job helping us make the system work as we needed. Alternatives considered [TeamMate Audit](https://www.capterra.com/p/143239/TeamMate-Audit-Management/)[Wdesk](https://www.capterra.com/p/106817/Wdesk/)[AuditBoard](https://www.capterra.com/p/148230/SOXHUB/) Reason for choosing Onspring hands down the best system we evaluated. Additionally, we could tell the service we would receive was the service that worked best for our model and such. Review Source OB Olivia B. Vendor Manager Insurance Used the software for: 1-2 years ### "Onspring Review: Olivia Blackburn" October 11, 2022 5.0 I love using . Our consultants (Tutela) are great, and very knowledgeable. The Onspring essentials training has helped for me to do development work on my own. Pros The ability to customize the software on your own in whichever way you need it to work for your organization. Cons esignature platform is currently missing. Alternatives considered [OneTrust](https://www.capterra.com/p/174564/OneTrust/) Reason for choosing Onspring More functionality and out of the box solutions. Review Source Response from Onspring October 13, 2022 Thank you for leaving a review of Onspring, Olivia! And we appreciate your input on the esignature functionality; we have that in the works for 2024 features! JH Jonathan H. Sr. Program Manager Utilities Used the software for: 1-2 years ### "TVA Onspring Review for GRC supporting NERC Compliance." October 9, 2024 5.0 Lots of custom configuration and app building. Pros Configurability of the system and the help documentation. Admin training is very useful for learning the system. Cons Inability to get audits on report configurations. Inability to transfer configurations for reports between private users. Alternatives considered [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/) Reason for choosing Onspring Could be configured without IT support. Review Source Response from Onspring October 17, 2024 Hello Jonathan - Thank you for the very positive review. We sure do appreciate it (and yes, we think our training is pretty comprehensive). Please submit a product request for anything you feel is lacking in our Community and thank you again! BS Bill S. Advisor Information Services Used the software for: 6-12 months ### "A great product review" October 8, 2024 5.0 We are just about to go live with the product, but so far so good! Pros Customizability, scalability, user friendly, easily adoptable by even the most distant users Cons As an admin, it can be a lot to manage because it scales so quickly. I find the reporting fantastic, but translating reports into complex metric visuals can be very challenging (heat map) Review Source Response from Onspring October 21, 2024 Thank you for taking the time to post such a lovely review. We greatly appreciate that you are enjoying the customization and scalability of Onspring. If you do have product requests in the future, please do submit a feature / product enhancement in the Community portal. Thank you again! VG Venona G. Manager, NERC Compliance Utilities Used the software for: 6-12 months ### "Positive Onspring Experience" October 9, 2024 5.0 I'm a new user but so far it has been positive. The business partner I work with provides tremendous support and is incredibly knowledgeable of the product. Pros It's flexibility, customization capability and it's user friendliness. The business partners they choose are highly rated in their capabilities and eagerness to assist all users. Cons The only con would be my inability to find the time to fully educate myself on it's capabilities. There is a lot out there. Review Source Response from Onspring October 21, 2024 Thank you for taking the time to review Onspring. We greatly appreciate your noting the extensive flexibility of the software! We are so pleased you've had a positive experience and that you work with a business partner who has the answers you need! Thank you again! RK Rhonda K. Compliance Officer Financial Services Used the software for: 2+ years ### "Optimize efficiency with user friendly software" March 11, 2021 5.0 We use to manage and automate a number of our compliance processes including logs, compliance testing, audit testing, regulatory filings, pre-approval forms and workflows. We add new use cases to it every year. Pros allowed us to create bespoke solutions that optimize our current processes and workflows. End-user adoption has been high and all users find the solution intuitive and easy to use with very little training. If you can read, you can use Onspring. I love the ability to continue leveraging the data we have in the system to create new time-saving solutions for little to no capital outlay. The system is incredibly flexible and if I miss adding a field that is needed for metrics or other purposes, I can add it myself and begin using it immediately. You truly can configure the system to do almost anything you would like it to. The Onspring platform is meant to be customized, so the applications work well and don't experience some of the problems that customization creates in other systems. The more you use the platform, the more ways you find to leverage it to save time. Cons There is very little I do not like about the software. Quite often the features I hoped for to make administration or use of it easier are added to new updates. Quite often, I didn't even know that I wanted an upgrade to functionality until they create it and make the system even better than it already was. One downfall though is that infinite scrolling was added in the most recent update and it has slowed down my ability to get to the record that is needed. Rather than being able to click on page three of my dashboard report, I have to scroll and wait for the system to load the second and then the third page of results. Although I consider it a minor issue, there is no ability to define column size in reports, so dashboard reporting does not always use real estate as efficiently as I would like. Any other system limitations are easily dealt with through good design upon setup. Reason for choosing Onspring The flexibility of was unparalleled. It was clear that we would be able to create new use cases as use the software for many workflows. It was also less expensive, however, that was not our primary determining factor. Review Source Response from Onspring March 17, 2021 Wow! Thank you for such a great review! It's always wonderful to hear how easy it is for our customers to adjust their configuration of Onspring to fit their individual use cases and business needs. And we really value the transparent feedback on dashboard columns and infinite scrolling. This type of direct information is exactly what helps us refine enhancements for this year's product roadmap. Appreciate you taking the time to write this! NS Nishanth S. Principal Security Architect Computer & Network Security Used the software for: 1-2 years ### "The nuts and bolts of GRC program " April 22, 2022 4.0 Excellent Pros When we wanted to build a foundation for our GRC program, we wanted to align it with a strong technology platform to be pillar, after evaluating multiple platforms we went ahead with as our first choice as it enabled integration with our existing controls and processes stack The hierarchical build is a mechanism we leveraged across multiple applications and a customized dashboards helped reporting to the board easily. Cons The manual intrusive work that has to be done when configuring the applications. Alternatives considered [Diligent One Platform](https://www.capterra.com/p/268087/Diligent-One/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Review Source Response from Onspring April 25, 2022 Nishanth - We really appreciate you taking the time to post a review about your experience with Onspring. One of the awesome benefits of Onspring is the ability to customize the platform to fit any unique process, report or business need without using developers. Complete custom creations can take time to do them well, so I hear you on the manual work comment. That being said, we have existing templated solutions you can always start with to speed up your customization process. Please feel free to reach out to your customer success manager at any time to get a view of those templates to see if they are a good starting place for your business. EW Ed W. Cyber Security Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Onspring Survey - A must for organizational GRC Initiatives to Meet Internal Audit and Compliance Re" October 19, 2022 5.0 It is a very easy product to use from startup. Pros The software is easy to use, and the networking and dashboard functions are so valuable along with the customized reporting. Cons Need to be able to import NIST SP800-53, SP800-66, and NOST Cybersecurity Framework easier. Most organizations are using NIST Standards and Guidelines to secure their organization and audited internally and externally against these Standards. CMS audits organizations against NIST in the Healthcare industry so it is very important for us to incorporate into . Alternatives considered [RSA Archer Suite](https://www.capterra.com/p/176996/RSA-Archer/) Reason for choosing Onspring Pricing and ease of use Review Source Response from Onspring October 28, 2022 Thank you for leaving this review Ed. We're glad you enjoy Onspring so much. I've also provided your import information to our product team to include in our product roadmap. Most of our customers do use us to track NIST, ISO, and others, so this upgrade would help you, alongside everyone else. Thanks again. SJ Suzy J. Sr. Systems Analyst Gambling & Casinos Used the software for: 1-2 years ### "Onspring is a great choice for GRC software choice" October 11, 2023 5.0 Experience has been great, automating things that were previously done via spreadsheets and email. Pros SaaS. Easily configurable. OOB apps require little customizations. Cons Would like more out-of-the-box API's. The Portal is definitely an improvement for the user experience. Review Source Response from Onspring October 13, 2023 Suzy - Thank you so much for taking the time to leave a review of Onspring. We're glad you are having a good experience with the platform. Our product team is prioritizing integrations over the next 18 months, so expect big announcements soon! JM Jill M. Security Risk Analyst Insurance Used the software for: 2+ years ### "Overall a very useful tool" April 15, 2022 4.0 is a good tool for project/process management. Their customer service is very good, if there is not an existing solution they will work with you to come up with good alternatives. Pros The ability to link together applications to create a more streamlined process flow. Cons It would be nice to have a more reasonable "Lite User" license option so that other departments that do not have access would have some functionality in the system. Review Source Response from Onspring April 20, 2022 Jill - Thank you for taking the time to leave a review of Onspring. We appreciate your input and are glad you have found ways to use the platform to streamline process flows across your organization. JT J T. Compliance Officer Hospital & Health Care Used the software for: 2+ years ### "Don't Think Twice - Onspring is the Way to Go" April 1, 2024 5.0 Our experience with has been great. From sales to support, no complaints here. Pros Platform ease of use, customization, training materials, and the "Admin of Demand" option for those times you need additional 1:1 assistance. Cons The lack of being able to schedule a survey campaign. Review Source Response from Onspring April 2, 2024 Thank you so much for taking the time to leave a review about your Onspring experience. We are honored to have you as a part of the Onspring community and appreciate your time! AK Ashok K. Senior Manager Information Technology and Services Used the software for: 2+ years ### "IT GRC Platform" May 22, 2020 4.0 Pros The platform is lightweight and not too heavy with graphics. A good number of use cases around Audit, Risk Management, Controls Assurance, Vendor Management etc. Platform administration is not too difficult. Training videos were helpful in understanding the features and the how to's of administration. Cons Need out of the box connectors for 3rd party software integration. Reporting is ok but could be better. Review Source Response from Onspring March 12, 2021 Thank you for the candid and helpful feedback in your review of Onspring. Since your post, we have added multiple data connectors, several of which feed cyber and financial data directly into Onspring so that you can immediately action new data from your 3rd-party subscriptions. Additionally, our most recent platform release focuses on new analytics features to provide even more flexibility and customization in reporting. I encourage you to reach out to your dedicated customer success representative to discuss how you can take advantage of these improvements. RM Ross M. Internal Audit Project Manager Utilities Used the software for: 2+ years ### "Onspring Value" October 10, 2022 5.0 I've found very ease to use & deploy. It brings value to all business areas, and helps bring different areas of a company together. The customer support is excellent and they continue to evolve and add new features / solutions. Pros Easy to deploy, customize, & scale. Excellent customer service with everyone trying to understand your needs, and how to deliver value. Cons Nothing major as has easily met and exceeded our expectations. Review Source Response from Onspring October 14, 2022 Thank you for posting a review of your experience with Onspring, Ross. We are glad we are meeting your expectations and helping you find ways to add value across your organization. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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