# Page 2 | Onspring Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Onspring the right Compliance solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/138931/Audit-Software/reviews --- Onspring 4.8 (105) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Onspring ## Showing most helpful reviews Showing 26-50 of 105 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LS Leslie S. GRC Technology Manager Utilities Used the software for: 2+ years ### "If you can dream it, you can build it! " October 7, 2025 5.0 The customer service Onspring provides is unmatched! They are quick to help troubleshoot and take my enhancement requests into consideration for future releases. Pros Onspring is much more than a GRC automation tool - it honestly can help you automate any manual business process. The sky is the limit with what can be created, with ease and intuitiveness. System administration requires some training, but the learning curve is minimal given the no-code platform. The end user experience far exceeds other tools our company has used. So many areas in the company are coming up with new use cases; it's really exciting to be a part of! Cons I don't have any negative feedback regarding Onspring. Perhaps they could expand their platform team to be able to implement new products/enhancements faster. Alternatives considered [Archer](https://www.capterra.com/p/147244/Archer/) Reason for choosing Onspring Price was a key factor and all business requirements were met. Review Source Response from Onspring October 9, 2025 Thank you for the glowing review Leslie! OW Olivia W. Compliance Specialist Hospital & Health Care Used the software for: 2+ years ### "Onward with Onspring" October 15, 2025 5.0 We love it. Our company heavily utilizes the platform and are always looking at how we can continue to grow. Pros Fantastic customer support. We always get a response within 24 hours. Ease of use to manage the platform and the training to learn the platform is very in depth. Cons The system tends to slow down a bit at the end of the month into the first couple days of the next month, because everyone is trying to run their monthly reports. However, I know this is something they are working to address. Alternatives considered [AuditBoard](https://www.capterra.com/p/148230/SOXHUB/) Reason for choosing Onspring We chose Onspring due to cost and functionality Switched from [PolicyTech](https://www.capterra.com/p/20046/PolicyTech/) Cost, reporting capabilities, ease of use, user experience, ability to automate Review Source Response from Onspring October 30, 2025 Thank you so much for taking the time to post a review about your Onspring experience, Olivia! We really appreciate you as an Onspring client. CB Christopher B. IS Risk Analyst Hospital & Health Care Used the software for: 2+ years ### "FMOLHS- Onspring review" October 15, 2025 5.0 Love it. It’s made our lives so much better. We’re no longer only documenting to actually having time to mitigate findings. Pros Love the platform. It’s versatile enough to allow it to be flexible. This allows the org to manipulate data input and reporting. Cons Its best feature is what limits it. Programming is easy. But because everything is field and app driven it is limited in some functions. Switched from [R-SAMi](https://www.capterra.com/p/266909/R-SAMi/) Impossible to program without a major in programming. Review Source Response from Onspring October 30, 2025 Thank you so much for taking the time to post a review about your Onspring experience, Chris! We appreciate the feedback. RA Robert A. Sr. Analyst IT Audit Food & Beverages Used the software for: 1-2 years ### "Onspring Connect Nashville" October 20, 2025 5.0 Great conference overall. The speakers were great, informtion and product knowledge from the staff was excellent. Pros Use cases and support information, and speakers. The AI information and roadmap was useful for us to strategicly plan. Cons Limited parking options. Valet parking only at the hotel and onlynpublic parking garages in the immediate area. Alternatives considered [MetricStream CyberGRC](https://www.capterra.com/p/166091/MetricStream-IT-GRC-Solution/) Reason for choosing Onspring Much more simple to use, very user friendly Review Source Response from Onspring October 30, 2025 Hi Robert - We're glad you were able to join us at Connect in Nashville. Hope to see you again next year! TB Tamika B. Cybersecurity Director Architecture & Planning Used the software for: 1-2 years ### "It's All About The Automation" October 14, 2025 5.0 My overall experience has been very positive. My customer success manager is very attentive and ensures our needs are met. Pros I like the fact that we can automate business processes across our firm. We are able to manage compliance, risk but tap into other opportunities for automation. Cons The complexity of configuring the system can be a little overwhelming, however, Onspring is really good with ensuring there is adequate training available to support end users. Alternatives considered [Hyperproof](https://www.capterra.com/p/202536/Hyperproof/)[Drata](https://www.capterra.com/p/218441/Drata/)[OneTrust](https://www.capterra.com/p/174564/OneTrust/) Reason for choosing Onspring The ability to automate multiple business processes as well as manage compliance. Review Source Response from Onspring October 30, 2025 Thank you so much for the kind words, Tamika! We really appreciate it.  AM Alexander M. Internal Audit Telecommunications Used the software for: Less than 6 months ### "Love onspring" October 15, 2025 5.0 It’s been great, very easy to onboard and to use Onspring for internal audit and Sox control testing Pros Functionality of the customizations provides lots of flexibility with how you build the local instance Cons It would be nice to be able to link controls when writing narratives so that you can click on control Switched from [AuditBoard](https://www.capterra.com/p/148230/SOXHUB/) Price, auditboard increased our fees a lot and auditboard lacked internal reporting Review Source Response from Onspring October 30, 2025 Thank you so much for taking the time to post a review about your Onspring experience, Alexander! We really appreciate it.  DB Damien B. Information Security Analyst Insurance Used the software for: 1-2 years ### "Highly critical Onspring review " October 8, 2024 5.0 I am enjoying it and finding value. We were able to automate much of our evidence collection during our most recent SOC 2 type 2 assessment period. I expected the platform to be too simple since it's primarily a no-code environment but am surprised by what we have been able to accomplish. Pros I like the ease of use and while I am comfortable programming, the no-code approach makes it much easier to collaborate with project managers and other associates who may happen to be less technical. Cons If I had to say something, I would have preferred to have the community resources available within either the production or dev instance rather than tracking 3 passwords but it's not that big of a deal. Reason for choosing Onspring Price for Onspring was far cheaper compared to Bitsight. Review Source Response from Onspring October 21, 2024 Thank you for your review. We are thrilled that you are enjoying being able to do things yourself and that extends to your teammates as well. Thank you for noting your desire to have community resources available in production. Please do put that into a product request. Thank you again for such a terrific review and for choosing Onspring! NH Nicole H. Business Intelligence Engineer Health, Wellness and Fitness Used the software for: 2+ years ### "I recommend Onspring to EVERYONE" October 8, 2024 4.0 As a System Admin who builds completely organic solutions for a variety of teams, Onspring has been able to solve an array of efficiency gaps in our project management processes, allowing us to employ thought-based automation, without losing the human driven elements. Pros The product is not limited to just GRC/TPRM - Onspring can be used to replace many processes that currently use multiple programs such as Excel, Access, Outlook, OneNote, etc. and connect those processes into one centralized location. Cons The inability for some features to "interact" with non-users. We have a number of stakeholders that would benefit from the ability to approve/reject items via workflow, or receive report attachments but do not need an Onspring license due to their extremely limited need to access the system. Alternatives considered [Archer](https://www.capterra.com/p/147244/Archer/) Reason for choosing Onspring Ease of use, more agile and user friendly design layout Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[Microsoft OneNote](https://www.capterra.com/p/227211/Microsoft-OneNote/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Needed everything in one place, ability for users to log in to one system to do data entry and analyze their work Review Source Response from Onspring October 17, 2024 Nicole - Thank you for your review AND for recommending Onspring to everyone. We are so grateful! And I love that you've been able to solve a bunch of efficiency issues via Onspring. Please do submit a product request in our Community for anything that you'd like to see or do differently with Onspring. Thank you for being a loyal client! JB Jennifer B. Cybersecurity Analyst Hospital & Health Care Used the software for: 1-2 years ### "Cybersecurity GRC Review of Onspring" October 9, 2024 5.0 Onspring has been super easy to work with and learn as a new Onspring user. My prior company utilized a different platform and I came in right as we rolled Onspring out and it was very user friendly and easy to learn. Pros I love the customization and automation that Onspring has allowed. Cons The selected API for Black Kite. I love the integration but would love to see different information being pulled. We currently have an enhancement request out with the wish list. Examples: RSI, DBI information and the ability to pull in focus tags. Review Source Response from Onspring October 17, 2024 Hi Jennifer! Thank you for your kind review. And, I am happy to see your notes on customization and the integration with Black Kite. It looks like you already submitted a product request so thank you for the thoughtful feedback! TS TC S. Data Manager Real Estate Used the software for: Less than 6 months ### "Early Adopter " October 15, 2025 5.0 As an early adopter, I’ve watched Onspring grow from a promising platform into an essential business tool. Its flexibility let us build workflows around our needs instead of forcing us to adapt. The interface is intuitive, and the ongoing enhancements have only made it stronger. What really sets Onspring apart is the support team—they’ve consistently listened, responded, and evolved the product with user feedback. It’s rare to see that level of partnership. Onspring has become a core part of how we manage risk, streamline processes, and stay aligned as a team. Pros What I like most is the Flexiblity intuitiveness, highly customizable, has great support, evolves with user feedback. Cons What I like least is the Initial setup can be complex, and advanced customization may require time or support. Review Source Response from Onspring October 30, 2025 Thank you so much for taking the time to post a review about your Onspring experience, TC! If there is anything specific we can do to make us a platform you would recommend to others, please let us know.  SS Scott S. Sr. Risk Engineer Financial Services Used the software for: 2+ years ### "Onspring, there is no other way." October 9, 2024 5.0 Excellent service and reliability. Consistent and customer driven. Onspring wants to know how to make improvements based on what the customer needs. Pros The flexibility and customizable features to match your companies priorities and strategy. Cons If you are not properly trained, you can get carried away and over engineer the product and do too much. Keep it simple at first. Review Source Response from Onspring October 17, 2024 Thank you Scott for your thoughtful review. And yes, your advice on keeping it simple to start is spot-on. JH Jonathan H. Sr. Program Manager Utilities Used the software for: 1-2 years ### "TVA Onspring Review for GRC supporting NERC Compliance." October 9, 2024 5.0 Lots of custom configuration and app building. Pros Configurability of the system and the help documentation. Admin training is very useful for learning the system. Cons Inability to get audits on report configurations. Inability to transfer configurations for reports between private users. Alternatives considered [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/) Reason for choosing Onspring Could be configured without IT support. Review Source Response from Onspring October 17, 2024 Hello Jonathan - Thank you for the very positive review. We sure do appreciate it (and yes, we think our training is pretty comprehensive). Please submit a product request for anything you feel is lacking in our Community and thank you again! JV Jillene V. cybersecurity analyst Semiconductors Used the software for: 6-12 months ### "Onspring is fantastic!" October 9, 2024 5.0 We've used Onspring to improve efficiency and automate several processes. The privacy controls make it very easy to limit information to those who need to know. Love this platform! Pros Onspring provides opportunities to fully customize solutions to fit my needs. The customer focus is phenomenal and they're always very responsive and helpful when I have a question. Cons I don't have any dislikes. I'm very happy with the product. Switched from [OneTrust](https://www.capterra.com/p/174564/OneTrust/) The product was not easy to use, customer service was unsatisfactory. Review Source Response from Onspring October 17, 2024 Jillene (not Jillian as I noted when we met) - Thank you for this wonderful review and I love that you're so happy with the product and our team. Thank you! DH Darren H. Director of Process Management Financial Services Used the software for: 2+ years ### "Great GRC Solution" October 8, 2024 5.0 Pros Ability to configure to our business needs Cons We dislike the roles. I have to switch which hat I'm wearing. It's cumbersome. Alternatives considered [AuditBoard](https://www.capterra.com/p/148230/SOXHUB/)[RSA Archer Suite](https://www.capterra.com/p/176996/RSA-Archer/) Reason for choosing Onspring price, ease of configuration, ease of implementation Review Source Response from Onspring October 17, 2024 Darren - We appreciate your taking the time to author a review and that you can configure Onspring for your business needs. If you'd like to see roles work differently, please submit a product request via the Community. We are humbled by your choosing us and thankful for the partnership! DM Don M. Manager, IT Risk and Compliance Retail Used the software for: Less than 6 months ### "Newbie to Onspring" October 9, 2024 5.0 Positive. I like the UI and the overall approach... Pros TBD - I've been a customer for about a week now... But I can say the people have been great to work with so far... Cons Too soon to say. I'm optimistic it will be a while before I find things I don't like... Alternatives considered [LogicGate Risk Cloud](https://www.capterra.com/p/148648/LogicGate/) Reason for choosing Onspring It was a better solution. The team felt more comfortable. Switched from [ZenGRC](https://www.capterra.com/p/157713/ZenGRC/) Looking for better solution ...better UI Review Source Response from Onspring October 17, 2024 Don - Thank you for submitting a review as a 'newbie.' It is humbling when someone moves from a competitive product - thank you! If you do have product requests in the future, please submit via our Community. Thank you for choosing Onspring! AW Ashley W. IT Audit and Compliance Retail Used the software for: 1-2 years ### "Flexibillity Rocks" October 8, 2024 5.0 Elecellent. It does not restrict what I can do with it due to its no-code app creation. Pros Its flexibility to change fields spot, labeling, type, font, color, and size. Cons It takes some time to learn how to use it. Alternatives considered [AuditBoard](https://www.capterra.com/p/148230/SOXHUB/)[Archer](https://www.capterra.com/p/147244/Archer/) Reason for choosing Onspring Price, ease of working with sales team, and intergration with UFC Review Source Response from Onspring October 22, 2024 Thank you for your kind review. We are thrilled that you are enjoying Onspring's flexibility. And - we appreciate that you had a great experience with our sales team. Thank you again for taking the time to submit this! mO malika O. Data Analyst Education Management Used the software for: 2+ years ### "Springsational and Springamazing" October 8, 2024 5.0 Great experience .It provides effective solutions for compliance, risk rating Pros I appreciate the flexibility and customization options . I can build various apps to meet my team's need Cons dashboard limitations. No connection to Teams Review Source Response from Onspring October 17, 2024 Malika - I think you just created a few new words with our name - I love springsational and springamazing! Please do submit a product request via the Community for anything that you feel might help you do your role more effectively. And, I'm grateful you've had a great experience. Thank you! ES Erin S. Corporate Auditor Retail Used the software for: 1-2 years ### "Corporate Auditor" October 8, 2024 5.0 We utilize Onspring for our internal audit engagements, so we only use a tiny part of what Onspring has to offer. However, we thoroughly enjoy the experience and think the admin trainings were very helpful. Pros Very intuitive and if we are unable to figure something out, a rep from Onspring is always so helpful! Cons We would love to use the portal but it is not feasible at this time. Review Source Response from Onspring October 17, 2024 Erin - We are thrilled that you find our platform so intuitive. And, it sounds like our support team has also been able to assist. Thank you for your kind review and should you have product suggestions, please submit via the Community. BP Brianna P. Cybersecurity Analyst Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "OnSpring Review" October 9, 2024 4.0 Pros The flexibility that allows us users to bring our visions to life. We really like how we can design specifically what we are looking for. We recently used OnSpring for our CMMC self assessments for the first time, and it has shown to be way better and faster on our end. The community is also amazing! Cons During our CMMC self assessments, we require practice owners to submit evidence, which are primarily screenshots. in order to view these, we have to download those images instead of it popping up in OnSpring. Review Source Response from Onspring October 17, 2024 Brianna - Thank you for this fantastic review! I also enjoyed meeting you in-person at our user conference. Please submit a product request in the Community for the feature for the self assessments and we will take a look at it. Thank you again for being a loyal client! SM Sandrya M. Information Security Analyst III Insurance Used the software for: 6-12 months ### "Onspring has been excellent so far. " October 8, 2024 5.0 I have been using the Onspring platform for almost a year - support has been excellent and I've been satisfied with my overall experience thus far. Pros Onspring is easily customizable and you can scale up or down very quickly. Cons It can be a little overwhelming to get started - preplanning is key. Review Source Response from Onspring October 21, 2024 Thank you for taking the time to write such a positive review. We love hearing that your experience has been excellent to date. Thank you again! VL VANESSA L. Chief Internal Audit Government Administration Used the software for: 2+ years ### "onspring spf" August 22, 2024 3.0 Average software for the price. storage availability for documents for continuity purposes. Pros OK software to use, basic audit functions Cons not user friendly- does not consider the requirements of IIA- hard to create other tabs. High cost. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing Onspring I don't know I was not the one who procured it Review Source Response from Onspring October 17, 2024 Thank you for your review. Our users often find Onspring easy to use so I'm wondering if our free Friday training may be able to help with any questions you have? CH Cassidy H. Engineer Insurance Used the software for: Less than 6 months ### "My Onspring Experience" October 9, 2024 5.0 Pros The flexibility of the product and ability to tailor it exactly to your needs. Cons Since the sky is basically the limit, you have to really think about your end result before you start. Review Source Response from Onspring October 21, 2024 Thank you for your kind review! We appreciate that you took the time to write it and noted that you can do almost anything with Onspring. Thank you! JB James B. CISO & DPO Food & Beverages Used the software for: 2+ years ### "Highly customizable BPA and GRC tool" April 18, 2022 5.0 I brought Onspring to three companies to help me start NIST CSF, RMF, and SCRM and NIST privacy programs from scratch. At one company, I used it to satisfy GDPR data requests. This platform, for me, is the best balance of customization and built-in capability. Pros The Onspring user interface is remarkably easy to intuit. The admin interface is also easy to navigate. Built-in apps require little customization. Original functionality is straightforward to design. Security controls (including retention) is perfect. Most importantly, the distance between licensing it and using it is very short, depending on your use case. For traditional GRC functions, you can get started almost as soon as your tenant is provisioned. Cons I feel that there is more "measurement" than "metrics" DEFAULT capability in Onspring. For instance, it can count the number of incidents you have each month, but it can't easily give you a single trending value (thumbs up or thumbs down, for instance) based on those measurements. The process to add values to lists is cumbersome when needing to add large amounts of data. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing Onspring Cost, customizability, support Review Source Response from Onspring April 19, 2022 James - We truly appreciate you taking the time to leave this thorough review of Onspring. And thank you for providing the input on the measurement vs. metrics. Our Product team is working on a direction to incorporate more robust business intelligence methods into our platform, so I'll keep you posted on what shakes out of this discovery and development plan. SS Scott S. Mgr. Int'l Compliance and Regulatory Support Transportation/Trucking/Railroad Used the software for: 6-12 months ### "6 month User Experience Thus Far" October 5, 2022 5.0 My team loves the platform, the ease of use, and the capabilities. We are looking forward to see how we can do more. Pros Ability to self-develop and implement changes on the fly. Ability to adapt the software to the needs of our various teams. Cons Learning how to implement some of the training to our specific needs. The training is easy to follow but trying to tailor it to our needs is a little challenging. Alternatives considered [Archer](https://www.capterra.com/p/147244/Archer/) Reason for choosing Onspring The innovation, ease of use, and self-development capabilities. Review Source Response from Onspring November 10, 2022 Thank you for sharing your feedback Scott! Glad to hear how you're adapting Onspring to meet the needs of your teams. Michael M. Global Infosec Risk Manager Financial Services Used the software for: 6-12 months ### "Straightforward and flexible" March 11, 2021 5.0 Pros The licensing model is simple and straightforward that allows for post-deployment flexibility and growth. This is very valuable in the SaaS space, as it becomes increasingly more complex. It comes with a lot of functionality built out of the box, but can be reshaped to fit most processes you can think up. The education and support from the OnSpring team is outstanding. They are truly partnered in understanding your problem and helping you build a solution to meet it. It's very easy to learn and use. Within a week of purchasing we were able to launch simple processes in the platform and realize immediate value. This was instrumental in gaining executive buy-in with the product, as most are burnt out on 6-12 month implementations before realizing an ROI. Cons It misses some of the logic functions you see in more advanced platforms. The licensing approach can be a double-edged sword as you can't allow for read-only access without utilizing a full license. Feature releases are done roughly quarterly, which means there is a significant delay between when feature need is realized and when it's delivered. Lacks the functionality to build a public facing user portal. They use surveys to accomplish this, but they are unwieldy since the URL changes every time you update the survey. Alternatives considered [Diligent One Platform](https://www.capterra.com/p/268087/Diligent-One/)[LogicGate Risk Cloud](https://www.capterra.com/p/148648/LogicGate/)[ZenGRC](https://www.capterra.com/p/157713/ZenGRC/) Switched from [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Poor implementation led to a complex mess of a solution that cost far more than the value we realized from it. Review Source Response from Onspring April 12, 2022 Michael - Thank you for taking the time to post such a thorough review of Onspring. We take pride in our ability to fully deliver on customer needs and use cases. We also appreciate you providing input on functionality we could improve upon; this is invaluable to our product team, which is constantly looking for additional ways to add value and improve your experience. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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