# Page 3 | Onspring Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Onspring the right Compliance solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/138931/Audit-Software/reviews --- Onspring 4.8 (105) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Onspring ## Showing most helpful reviews Showing 51-75 of 105 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NS Neil S. Head of Procurement Insurance Used the software for: 2+ years ### "All in one place" April 18, 2022 5.0 Honestly fantastic, support is incredible. Where else in your career have you seen, Procurement, Vendor Management, Compliance, Risk and IT Security all in one tool ? Pros The Software is easy to use and to create new forms, dashboards and reports. Cons At time the coding language shortcoming requires you to use inverse logic example instead of turn right, you have to turn left 3 times (equivalent to turn right) Alternatives considered [OneTrust](https://www.capterra.com/p/174564/OneTrust/) Reason for choosing Onspring Flexibility in development, end user support. Review Source Response from Onspring April 20, 2022 Neil - We really appreciate you taking the time to write a review of Onspring. I love your quote about never before having procurement, vendor, compliance, risk, and IT all in one tool until you had Onspring. That is what our goal was when we started building the platform, so it is always great to hear that we are truly helping businesses move faster and easier. I need to dig into your coding language comment because my spidey-senses assume there is an easier way to achieve what you are looking to accomplish. I'll have your Customer Success Manager reach out to see how we can improve your logic methodology. Thanks again - really appreciate you. DL Daniel L. Director of Internal Audit Banking Used the software for: 2+ years ### "Review" April 11, 2022 5.0 I use this product for internal audit at the bank I work at. We store our workpapers in it for audits we perform. We do our risk assessment in it. We track findings and do our schedule in . We use it to maintain our list of key internal controls for COSO and document our testing of those controls monthly in this tool. Pros The product is very customizable and easy to understand once you learn it is a relational database with a user interface of easy to understand charts/graphs on top of it. Cons Mapping feature - this one is new but additional features to customize map overlays based on census tract information would be useful in mapping. Alternatives considered [TeamMate Audit](https://www.capterra.com/p/143239/TeamMate-Audit-Management/)[Ncontracts](https://www.capterra.com/p/233877/Ncontracts/)[AuditBoard](https://www.capterra.com/p/148230/SOXHUB/) Reason for choosing Onspring had the best level of customization. The others you were stuck doing things the way they were set up. Onspring was also competitive in pricing against the others. Review Source Response from Onspring April 12, 2022 Daniel - Thank you for providing such a thorough review of Onspring. We truly appreciate you taking the time to post this and also appreciate your suggestion on the geographical mapping use case. Our product team will be looking into this! JA John A. GRC Technology Lead Insurance Used the software for: 2+ years ### "Flexible and Valuable GRC Platform" October 5, 2023 5.0 Enterprise risks, functional risks, vendor risks, controls repository mapped to unified compliance framework, controls testing, compliance tracking/reporting, service request management, model inventory management, asset management, and executive GRC reporting. Pros Flexibility to configure base solutions and create completely new applications. Cons Complex workflows are still difficult to configure and manage, but the workflow engine works great for straightforward review and approval workflow use cases. Switched from [LogicManager](https://www.capterra.com/p/176999/LogicManager/) Better reporting capabilities, more flexibility to configure/administer, cost, and ability to establish enterprise GRC platform. Review Source Response from Onspring October 13, 2023 John - Thank you so much for the thorough recap of your experience with Onspring. We truly appreciate your time and love having you be a part of our Onspring community. DF Drew F. IT Audit Manager Consumer Goods Used the software for: 1-2 years ### "Best in Class Audit Management Software" May 20, 2020 5.0 Our team is able to work in a single system that includes all facets of their job responsibilities, including risk assessment, engagement planning, project management, and fieldwork. Reporting is streamlined and extremely easy to modify as needs change. Pros is exceptionally easy to deploy and use with minimal training. The intuitive nature of the product and customizable functionality meant we were able to quickly spin up experiences for our internal auditors, managers, and business stake holders that are tailored to their needs and functions. Cons uses a common text field functionality that, like almost all others that I am aware of, occasionally has issues in rendering copy/paste text from MS Word. This is not just an Onspring-specific issue and the Onspring editor does include a "clear formatting" button that fully addresses this concern. Alternatives considered [TeamMate Audit](https://www.capterra.com/p/143239/TeamMate-Audit-Management/)[Ideagen Internal Audit](https://www.capterra.com/p/155355/Ideagen-Internal-Audit/) Reason for choosing Onspring was the clear favorite in our evaluations due to the usability advantages this software provides over its competitors. It was the right size for our department and we felt that the customer commitment from Onspring was unrivaled. Switched from [TeamMate Audit](https://www.capterra.com/p/143239/TeamMate-Audit-Management/) We were significantly disappointed with the usability, customization, and support options in TeamMate. Review Source Response from Onspring April 12, 2022 Drew - Thank you for posting a thorough review on the Onspring platform and your experience utilizing our solutions to fit your organization's needs. BM Becca M. Risk & Compliance Technical Specialist Insurance Used the software for: 1-2 years ### "Best Bang for your Buck" April 11, 2022 5.0 Our company had left a previous provider due to issues with the platform and customer service. We've been blown away by the experience we've had after selecting . Pros Out of the box options available and full customization options - we were able to decide how much time and effort to apply to customization before implementation. End users are happy with the ease of use. Management is happy with the reports and export capabilities. As an admin, the trainings conducts and the customer service Onspring provides is extremely helpful and this is, in my opinion, what really makes them standout. Cons Some of the webinars they offer fall short, but the webinars are an added bonus anyway. provides an app to give feedback and request enhancements - so they're aware of areas to improve. They're transparent about if/when the enhancement will be considered or implemented! Reason for choosing Onspring We met with other similarly priced companies and felt could offer the best option for our price range. Review Source Response from Onspring April 12, 2022 Becca - You are the best. None of us at Onspring could ask for a better review description than "Best Bang for your Buck." We truly appreciate you taking time out of your day to post a review of Onspring. And appreciate your candor about webinar content - I'd like to follow up with you on this front to understand what we could provide that would be more beneficial in this area. VR Verified Reviewer Internal Audit Manager Automotive Used the software for: 2+ years ### "My Onspring experience" April 2, 2021 4.0 Pros For my role, the two features I find most helpful are the workflow capabilities and dynamic documents. Other groups in my organization use solely for the survey functionality. And while not software related, I have found their customer success group to be extremely helpful. Cons Within dashboards, there is currently no ability to permanently change the width of a column (similar to what you'd do in Excel). That can impact the view of longer text fields. Review Source Response from Onspring April 7, 2021 Appreciate you taking the time to share your Onspring experience. Thank you for the specific insights on how you use our software, which helps others understand how they should think about applying automation to their own workflows, assessments, and report creation. Our customer service team will be pleased to hear of your positive experience. I will share your comment about the column width with our product team. In our most recent product release, we rolled out automated column sizing, which helps when you have longer field text; however, it isn't an end-all solution if there are many columns in the space. First, I wanted to make sure you were aware of that product update, and second, I'll revisit unique column width options with our product team to see how we can accommodate in our roadmap. VE Velma E. Information Security Manager Hospitality Used the software for: 2+ years ### "Onspring is great" October 10, 2023 5.0 Pros The flexibility and power to do almost anything I want! Cons Version history is somewhat difficult to use - I hope they will improve this feature to make it easier to specific who updated the specifici field and when they did. Review Source Response from Onspring October 12, 2023 Thank you so much for taking the time to post a review about your Onspring experience, Velma! We really appreciate it. And the product team now has your input on the version history feedback. JF Jen F. Director of Internal Audit Entertainment Used the software for: 2+ years ### "Onspring is the GOAT!" October 5, 2023 5.0 has great people who have supported us and worked with us as be expand our use cases Pros Customization is amazing! We have been able to build over 16 critical modules for our team Cons The change reporting could be better, and the interface could be sleeker with more customization Review Source Response from Onspring October 9, 2023 Best review left for Onspring EVER!!!!! Appreciate you sharing your favs and areas for improvement (the latter is heading over to our product team). GN Gail N. Consult Buyer Utilities Used the software for: 2+ years ### "Highly customizable flexible solution " October 6, 2023 5.0 We have automated many manual tasks using and increased visibility of company risk. Pros Highly customizable you do not need extensive computer admin experience to build solutions. Cons External users need a license to access their portal. Review Source Response from Onspring October 13, 2023 Gail - Thank you for the Onspring review. We appreciate you taking the time to share your experience with our software. PC Polly C. Business Continuity Manager Security and Investigations Used the software for: 2+ years ### "No Code Solution" October 4, 2023 5.0 From the sales person to the implementation team to the product support and innovation teams, everyone at is friendly and easy to work with. They are knowledgeable and will steer you in the right direction. Pros I love that is no code. I don't need a degree in IT in order to administer the solution. It is easy to customize and even easier to import data files. Cons None! Everything about the system is easy to use Alternatives considered [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/) Reason for choosing Onspring Cost savings and flexibility of the product. Review Source Response from Onspring October 11, 2023 Thank you so much for taking the time to review your experience with Onspring, Polly - we really appreciate it! MY Matthew Y. Security Architect Retail Used the software for: 1-2 years ### "Fantastic GRC platform that can do SO much more!" October 4, 2023 5.0 Fantastic support, client team, and overall experience. Pros The flexible, no-code ability to automate business processes beyond just a normal GRC. The platform was clearly well thought out on how it can completely empower a business to improve its own processes . Cons Scoping out internal processes to transition to and the execution order with less mature processes. Reason for choosing Onspring Most flexibility and options without requiring a full development team. Review Source Response from Onspring October 10, 2023 Matthew - Thank you for taking the time to leave this review about your experience with Onspring. We love that you have command over the no-code automation to build processes unique for your business. Glad to have you a part of our Onspring community. JJ Jim J. VP Project Management Financial Services Used the software for: 2+ years ### "Great GRC Solution" April 1, 2024 5.0 Our experience with has been positive, and it is effectively meeting our company’s needs. Pros The pre-built solutions encompass a substantial portion of our requirements, necessitation only minor customization to align with our specific needs. Cons We are currently facing challenges in ensuring that users have the optimal level of access to the solution. Review Source Response from Onspring April 2, 2024 Jim thank you for taking the time to leave a review of your Onspring experience - we truly appreciate it. AF Aaron F. Sr Dir ERM and IA Insurance Used the software for: 2+ years ### "Best in Flexibility and Use Case Solutions" October 5, 2023 5.0 Great service, cost, self administration, learning, community, complete package. Pros It met us where we are in our maturity and is scalable as we grow and add use cases. Cons Great improvements in visualizations, still growing there. Reason for choosing Onspring Most use cases solved per $ Review Source Response from Onspring October 9, 2023 Thank you for leaving this review of your Onspring experience, Aaron. Glad to see the value you're experiencing. BA Benny A. Mrg, Technology Audit and GRC Program Utilities Used the software for: 2+ years ### "No Code Solution" October 5, 2023 5.0 Pros No code configuration, user friendly, great features, and tech support. Cons I have not found anything I don't like yet. Review Source Response from Onspring October 11, 2023 Short and sweet. That's how we roll, too. Thanks for leaving a review Benny - truly appreciate your role in our community. JR Jason R. Director Management Consulting Used the software for: 2+ years ### "My Favorite Product Ever" October 5, 2022 5.0 Outstanding - always a pleasure, always fun. Pros Number 1: It works. Exactly as I need it to and expect it to. It performs. and it lets me be creative when solving problems. Number 2: The people at are second to none - they care, they love what they do and they truly love their customers. Cons That I can't use it 100% of my day. I wish I had more time in my day to use it. Review Source Response from Onspring October 10, 2022 Wow - What a great review Jason. We really appreciate you taking the time to post your experience with Onspring. And are glad that you have had such a great experience with not only the software platform but our people. KK Katelyn K. VP Internal Audit Entertainment Used the software for: 2+ years ### "Wow! Onspring is Great & My Team has never been more efficient!" October 5, 2023 5.0 Pros is a flexible product with tons of use cases - it has increased the efficiency and effectiveness of my team! Cons Formatting for reports and charts could definitely be improved Alternatives considered [Riskonnect Business Continuity and Resilience](https://www.capterra.com/p/10005889/Riskonnect-Business-Continuity-and-Resilience/) Review Source Response from Onspring October 13, 2023 Katelyn - Thank you so much for this awesome review of Onspring! We love having you and your team in our Onspring community! MD Michael D. Manger - Data Analytics Telecommunications Used the software for: 2+ years ### "Flexibility" March 28, 2021 4.0 Pros The product is quite flexible. It can be applied for a variety of use cases. Once you have your apps matured, reporting becomes streamlined. Cons The interface for reports development can be a bit challenging at times. If you have a lot of fields in your apps, searching for them when building/filtering a report can be a struggle. Alternatives considered [TeamMate Audit](https://www.capterra.com/p/143239/TeamMate-Audit-Management/)[Cyber ACL](https://www.capterra.com/p/72790/ACL-Manager/) Switched from [TeamMate Audit](https://www.capterra.com/p/143239/TeamMate-Audit-Management/) Teammate treated us like a number. treats us like a neighbor. Review Source Response from Onspring April 6, 2021 Michael, thanks for providing a review of Onspring. We really appreciate you taking the time to share your thoughts on what it's like to be a customer - and we are very happy to be your 'neighbor.' I'm going to take your 'report creation' feedback to our product team to discuss options on improving the experience. Thanks again! BM Bradley M. Audit Manager Banking Used the software for: 1-2 years ### "No more spreadsheets" April 11, 2022 5.0 Eliminating spreadsheets to track audit work. Pros Controls and exception follow up. Getting these out of spreadsheets and implementing automated notices has been a major time saver. Cons The ability to customize can be daunting. is always willing to help with this. Reason for choosing Onspring The ability to control the customization. It can be daunting, but there are a lot of features we have been able to mold for our needs very quickly. Review Source Response from Onspring April 12, 2022 Bradley - Really appreciate you taking the time to post a review of Onspring. We are always glad to help you plan customizations, so feel free to contact your Customer Success Manager whenever! Thanks again! KB Kheela B. Director of SOC Reporting & SOX Compliance Insurance Used the software for: 1-2 years ### "Using Onspring has been a positive experience" February 1, 2022 4.0 What I like most about the tool was the support I received from my Consultant. He took the time to understand my objectives and offered alternatives versus just doing what I asked. This helped us to reduce complexity of the design and simplified the user experience while accomplishing our goals and the reason for using a formal tool. Pros The ability to automate the receipt of information, communications, and tracking. Cons Understanding how the system is structured to design the most efficient system can be difficult for non-technical people. Review Source Response from Onspring March 23, 2022 Kheela - Thank you for sharing your review of Onspring. We offer all customers 30-minute training sessions on rotating topics every other Friday. You can see the list of upcoming sessions on the Events page of our website. Check these out to see if they can help you navigate administration. Alternatively, you can always reach out directly to your Customer Success Manager, who can help. DS Diane S. Executive Assistant Medical Devices Used the software for: 2+ years ### "User Friendly" April 11, 2022 5.0 The biggest benefit is how user friendly the software is. Pros This is one of the most user friendly software programs I've used. We use this to record and track our Non Disclosure Agreements, Legal Hold Notices, Risks and Incident reporting for audits. The few times I did need support, the customer service was amazing. Cons There is really nothing I dislike about the software. Review Source Response from Onspring April 12, 2022 Diane - We appreciate you taking the time to post a review of Onspring and are incredibly happy to hear how much it has helped your organization. Thank you! JJ Julie J. Senior IT Auditor Furniture Used the software for: 2+ years ### "Onspring delivers versatility, flexibility and tons of Business Solutions!" March 23, 2021 5.0 We replaced our Audit Software for a great cost reduction, administration resource reduction and complexity reduction. We streamlined our Audit process within very quickly, start to finish, easily within 3 months so we could cancel our old license/agreement. we are very happy with it, and we know we can expand on this to include more when we are ready. Pros It was far less expensive and complicated than our previous Audit Planning & Tracking software! It cut out probably 10-20 hours a week of Administration effort! I love that it is Compliance Tracker, an Audit software, an Issues and Incident manager, a GRC tool, A vendor and contract management tool and MORE....you can have them help you, as much, or as little as you want. Cons If you understand coding and HTML, it helps you help yourself; but the family is also there to help. Switched from [TeamMate Audit](https://www.capterra.com/p/143239/TeamMate-Audit-Management/) too expensive both by money and resource investment. Review Source Response from Onspring March 26, 2021 Thank you so much for taking the time to write about your experience using Onspring. And I truly appreciate the quantification of how we've helped your team and organization - it's always great to see measurable results with our customers. MS Michael S. Issues Governance Hospital & Health Care Used the software for: 6-12 months ### "Issues Governance" October 5, 2023 5.0 It's great for implementing with multiple teams and products. Pros The low code/no code interface makes customization easy. Cons the save record is hardcoded to the top of the record. Review Source Response from Onspring October 9, 2023 Michael - Thank you for taking the time to leave a review on your Onspring experience. we appreciate the feedback and input. Sandra M. Director, Compliance Insurance Used the software for: 1-2 years ### "Onspring to the Rescue!" October 6, 2022 5.0 Excellent Pros Ability to integrate various data sets and establish meaningful connective tissue! Cons No complaints! After attending essentials training, was able to navigate it with ease. Review Source Response from Onspring October 13, 2022 Thank you for taking the time to post a review of Onspring, Sandra. VR Verified Reviewer Group FC Wholesale Used the software for: 2+ years ### "Great database" May 16, 2020 5.0 Fantastic to have all my information in the one place. The software is very fast and you can move quickly from one app to the other using the relationship database structure. This system has been very positively impactful for me. Pros Very easy to set up a new application, upload excel information and write reports. Cons It takes a bit of getting used to writing the more complex formulas which is closer to programming than excel but very powerful. Review Source wD william D. IT Security & Risk Analyst Insurance Used the software for: 6-12 months ### "Love Onspring!" October 16, 2023 5.0 Great! Pros Business process improvement, automated messaging/workflow, reporting Cons It can be easy to over customize, his makes it difficult to scale and requires many bug/break fixes Review Source Response from Onspring October 17, 2023 William - Thank you for taking the time to leave a review about your experience with Onspring. I also appreciate you sharing feedback on over customization issues, as that is something we want to help customers manage to avoid issues. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.