# Page 4 | Onspring Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Onspring the right Compliance solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/138931/Audit-Software/reviews --- Onspring 4.8 (105) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Onspring ## Showing most helpful reviews Showing 76-100 of 105 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TM Teddy M. IT GRC Advisor Transportation/Trucking/Railroad Used the software for: 2+ years ### "Using Onspring" March 9, 2021 5.0 We have all of our material processes in . It provides management with a single dashboard for visibility. Pros Ease of configuration; very low learning curve, end user adaptability; help section Cons There is not anything that I dislike about . If possible, I would use it for personal items as well. Reason for choosing Onspring Not applicable Switched from [RSA Archer Suite](https://www.capterra.com/p/176996/RSA-Archer/) Reliability/dependability, speed of improvements, ownership of configuration Review Source Response from Onspring March 12, 2021 Thanks for sharing your feedback with others! We really appreciate you taking the time to let others know about your experience using Onspring. MR Michelle R. PMO Consultant Insurance Used the software for: 1-2 years ### "Onspring fits your needs" September 26, 2019 5.0 I have had a fully immersed experience in . I came in knowing nothing and now i'm told (by Onspring support staff) that i'm one of the most experienced admins they have. It took less than a year to become a SME. Once you understand how to use the system and it's capabilities, it's pretty simple to use. It has given me the ability to automate so much more than I ever planned! Pros Almost anything that I wanted to do, could be done. Even if I couldn't figure it out myself, the support staff would always find a way. Cons I like that you can use multiple tabs while configuring/testing, but I hate that if you change one tab to test in a different role, then toggle back to another tab, all of the tabs have changed to that role. Reason for choosing Onspring this had the most configurability Review Source BC Brian C. Director, IT Risk Management Non-Profit Organization Management Used the software for: 2+ years ### "Simple, Capable, and Effective" April 1, 2021 5.0 Overall experience is top notch. I have never had an easier experience with a tool or a support team. is there every step of the way as a true partner. Pros Hard to say what I like most about as it has many benefits, but above all I would have to say its flexibility. It really has been able to adapt and easily meet some of the most complex of process challenges. Cons I really don't have many things I do not like about without being extremely picky. Role management can be a little complicated but this is a tolerable compromise for the amount of flexibility this tool provides. Review Source Response from Onspring April 8, 2021 Wow, Brian! We could not ask for a better review! Truly appreciate you taking the time to share your thoughts on Onspring. VR Verified Reviewer Senior IT Risk & Compliance Analyst Food & Beverages Used the software for: 6-12 months ### "Onspring is easy to use, easy to administer, and highly flexible. " March 8, 2018 5.0 Pros The flexibility provided by the platform is great. We have been able to customize the platform to our business processes without requiring custom coding. User adoption has been easy to manage, as well. Cons At times some features seem to lack maturity in terms of what enhancements I expect to see, but these enhancements often come in later releases. Overall, I find it better that we can get a feature in production sooner, rather than waiting for a fully mature feature multiple releases down the line. Review Source SJ Sarah J. Sr. Internal Controls Analyst Consumer Goods Used the software for: 2+ years ### "Logical and User Friendly" April 14, 2022 5.0 Pros I like that I don't have to have a background in IT in order to be an effective administrator. The tool is easy to customize and adjust. I also love the fact that is con Cons IT's hard to come up with a con. Any cons that I've had in the past have either been resolved or they were just superficial/insignificant. Review Source Response from Onspring April 19, 2022 Sarah - Thank you for taking the time to leave a review for Onspring. Always appreciate feedback, especially when it's great :) SB Stephanie B. Program Deliver Lead Insurance Used the software for: 2+ years ### "Scalable, Powerful Solution with no IT experience required" October 6, 2022 5.0 My experience has been very positive. The customer service and support teams are friendly and incredibly helpful. The solutions we've implemented have streamlined our vendor management, contract management and projects management processes. We have flexible reporting at our fingertips that allows our teams to tell our story to any audience. Pros It is a highly flexible tool that can customized to work for any business need. The out of box solutions are well-thought out and offer a great starting point for any use case. It is intuitive and offers a clean interface. Cons When I think of potential enhancement ideas they are addressed through a forum that is used for future builds. Reason for choosing Onspring Price, flexibility and support Review Source JG Jeff G. CEO Food Production Used the software for: 1-2 years ### "Finally. Software that works the way we need it." April 25, 2017 5.0 We need to maintain close relations with our vendors across every aspect of our business. With we can easily flex their out-of-the-box solution to fit our business processes instead of having to change the way we work. We were up and running quickly with Onspring. Our implementation allows for complete visibility to all our vendors and customize information specific to our industry (food). We run management processes, track products / costs, and maintain dashboards of key metrics. We like Onspring so much, we're building out most of our business processes on the platform. This solution goes way beyond Vendor Management to fit our core operating needs. Pros Ease of use, flexibility, and the ability to quickly customize the platform to our business - without having to write code or pay out the nose for consultants. Just some basic training and we're up and running. Also, 's support is outstanding for any issue, big or small, that we run into. Cons We haven't discovered many points of friction. Review Source JO Jay O. Director - Global ICFR Consumer Goods Used the software for: 2+ years ### "Excellent Company" April 22, 2022 5.0 Contract management, SOX controls testing Pros Ease of use, we can create our own dashboards, reports, apps. Customer service is 7 stars when you need it which is rare. Cons Nothing right now for what we are using it for. Review Source Response from Onspring April 27, 2022 Jay - Thank you for providing this review of Onspring. Glad to hear our team is getting rave reviews from you! VR Verified Reviewer Internal Audit Manager Financial Services Used the software for: Less than 6 months ### "Customer service aspect has been great. Still require some training but can see the potential. " March 5, 2018 5.0 Pros There are quick addition options for controls, risks and even time management. The other nice feature is the reporting customization. Any user is able to create a number of reports for their own use. Using the audit software tool has simplified the audit work paper creation and version control, the current favorite function is the auto creation of work papers. Cons Currently, producing an auto audit report does requires some editing on the end user side. Also, I would like to see dynamic linking. If I update a control I would hope (dream) that the associated control links would also update. The tool does require a bit of customization to get the product to suit the end user needs. Review Source CC Chayan C. Director Telecommunications Used the software for: 2+ years ### "Easy to implement and use GRC platform" May 29, 2020 5.0 Overall, great experience with the tool and good return on investment. Pros was easy to implement. We really like the feature that its also easy to configure, create reports and dashboards. Cons Data import and integration features could be better. Review Source Response from Onspring June 2, 2020 Thanks for your review and feedback. We align our product roadmap to customer needs and would like to connect with you to discuss enhancements to the data import and integration features. You can contact us at hello@onspring.com. JW John W. VP & Asst. General Counsel Used the software for: 2+ years ### "Overall our company's experience has been very good. Intuitive software with great support" March 8, 2018 5.0 Pros Cutting edge technology with a great user interface and reporting tools. The system is easy to use and configure and you don't need to be a DBA to use it. For the money, you'll be hard pressed to find anything close to the feature set and capability. Cons Because can be rolled out initially as a blank slate, it was hard for me to wrap my head around what I was buying. Onspring can really track and report on just about anything and it has a library of canned 'apps' that you can start with. I just needed to use it to understand what it truly is. Review Source AK Andrea K. VP, Internal Audit (Interim ) Used the software for: 1-2 years ### "Your business and your processes mould your Onspring solution, not the other way around." March 5, 2018 5.0 Pros is easy to use and you do not need to be an IT expert to configure it. That means you have a lot of flexibility to modify your solution as your business and processes change, rather than be held hostage by your software. It also means that you can leverage your investment in Onspring for a myriad of uses -- it's not a just a one trick pony. And if you aren't comfortable doing it yourself, Onspring is happy to do it for you. The choice is yours. Cons has better reporting capabilities than other, more well-known solutions, but still has room for improvement with respect to supporting more heavy calculations and offering more elegant 'printed' reporting. Review Source MF Mindi F. Software Engineer Financial Services Used the software for: 6-12 months ### "Onspring is great!" October 5, 2023 5.0 Pros I love that investing a little time can fully/mostly automate process that previously used valuable associate time. Cons You have to know what you don't know to find training. Review Source Response from Onspring October 13, 2023 Mindi - Thank you for sharing your experience of Onspring. And thank you for expanding a bit on your learning/training experience, this is helpful for our Learning Services and Customer Success teams. MB Mark B. General Counsel Legal Services Used the software for: 1-2 years ### "Outstanding Solution for Vendor Management and More" April 21, 2017 5.0 I cannot say enough great things about . I have been using the product for a little over one year now, and it has transformed the way I operate. It is incredibly flexible and easy to customize to any needs you have. Making changes involves no programming, no need for technical experience, and no need to ask Onspring to do it for you. There are no startup fees to worry about. There are no long term contracts to worry about. I continue to find more uses for this often, adding another custom module as recently as this morning. The customer support is outstanding. I am probably one of Onspring's smallest clients, but you wouldn't know it from how I am treated. Pros Easily customizable. I can do virtually anything I want with it exerting very little effort to do so. Cons I cannot think of anything. Review Source AF Aaron F. Director, Enterprise Risk Management Used the software for: 2+ years ### "Service oriented, Consultative, Customizable, Scaleable" March 8, 2018 5.0 Pros The biggest advantage is the ability to mold it to your business requirements. Its flexibility, ease of use, and responsive support. Cons Wish for more time to develop more uses for the tool as it is limited only by our ability to determine what data and functions we could use for the tool. Review Source MS Mary S. Director Of Internal Audit Building Materials Used the software for: 2+ years ### "Great tool-agile, intuitive, effective. Customer service exceeds expectations - quick response time." March 6, 2018 5.0 Process discipline, automation, dashboards, consistency. Pros Flexibility, ease of use, intuitive, configuration changes are easy, dashboards can be customized for each user, exceptional customer service, reasonable cost. Review Source SH Scott H. Security Engineer Hospital & Health Care Used the software for: Less than 6 months ### "SH Review" May 19, 2020 4.0 Our transition to this platform, assisted with \[SENSITIVE CONTENT HIDDEN\] from Navilogic, what exceptionally smooth and put our team in a great position to begin using the platform immediately. Considering our organization was not previously utilizing a GRC platform, has significantly matured our Risk Management program. OnSpring's customer success team has been incredibly helpful and considerate of our team's needs. Pros is exceptionally easy to use and is surprisingly configurable. This configurability enables OnSpring to smoothly transition into a variety of environments and workflows. Cons While provides documentation on a wide variety of subjects I wish the documentation provided a little more depth on the subjects. The documentation provided might be sufficient for teams transitioning from other GRC platforms but for a team with no previous GRC platform experience there were some residual questions after reviewing the documentation. Review Source Response from Onspring May 27, 2020 Thank you for the review and your candid feedback on the documentation. We've taken that information to our customer experience team to make enhancements in that area. MM Meredith M. Partner Used the software for: 2+ years ### "Onspring is extremely versatile and easy to configure to your workflow " March 5, 2018 5.0 Pros The Platform allows companies to customize the software interface screens, process flow and reporting to their requirements without months of expensive custom development. Cons The Platform is extremely flexible and if companies do not have a defined process, then the software will not optimize the process that should be implemented. Review Source KD Karthikeya D. Oracle Airlines/Aviation Used the software for: Less than 6 months ### "My software" July 3, 2022 5.0 For undertaking a business. Pros Good. Easy to use this software. OK 👍. Cons Easy to use the software. Good quality software. 👌. Review Source CL Chris L. IT Audit Used the software for: 1-2 years ### "Very easy to use and after comparing to competitors, Onspring is the best value for the money!" March 8, 2018 5.0 Ease of use, easily and highly configurable to the business needs and great value. Pros As a first time Administrator of a SaaS, I have found it exceptionally easy to not only use but to configure! In rare instances that I find something difficult to navigate the Customer Support Staff responds in minutes. I've never waited more than an hour for assistance. Review Source ME Michael E. Chief Audit Executive Retail Used the software for: 1-2 years ### "Low cost and just works. " March 8, 2018 5.0 Pros Ease of configuring the product to your needs. Once you get the hang of how it works you can start using for the majority of your processes. Cons The reporting could be improved - there isn't an efficient way to create a report from a dashboard. Also, I wish we could replace the logo on the reports with our own logo. Review Source richard jose A. empleado administrativo Used the software for: Less than 6 months ### "Tool that provides outstanding solution for the administration of suppliers and more" June 29, 2018 5.0 This tool is versatile and easy to use, thus trying to meet the goals proposed by the organization Pros The flexibility provided by the platform of this tool is excellent because it can be molded to the needs that the organization requires Cons This software will be executed excellently if the organization has its defined goals since it has a lot of flexibility to adjust to those goals Review Source VL Vickie L. Senior IT Business Performance/Process Improvement Professional Insurance Used the software for: Less than 6 months ### "Onspring Implementation Review" August 6, 2021 5.0 Our technical lead - \[SENSITIVE CONTENT\] was wonderful, extremely knowledgeable and had a fantastic attitude! Pros This software allows us to manage our Tier One vendors and contains many options that fit how we need to track various items. The implementation was extremely agile. Cons I honestly can't think of anything here. Review Source Response from Onspring April 12, 2022 Vickie - We truly appreciate you taking the time to post a review of Onspring. We're appreciative of your feedback and incredibly glad to have you as a satisfied customer. BK Bjorn K. Vendor Management Financial Services Used the software for: Less than 6 months ### "Working with Chris and Jason was a great experience. Customer support is superb!!!" April 28, 2017 4.0 Our vendor management program works a lot better with having this software. Pros Contract alerts, reporting and dashboard are amazing. The functionality were exceptionally better than other software's that we demoed. I highly recommend the software for any organization working on a budget. Cons It's not as robust as Archer but again Archer is not on our current price range. The software performed better than I expected. Review Source AM Ashley M. IT Assurance Analyst Insurance Used the software for: Less than 6 months ### "Onspring Review" October 14, 2022 4.0 Pros The capabilities that provides to users are vast. When set up properly, a dashboard can tell a story that many other solutions can not achieve. Cons The complexity and learning curve required to set up the software how you want/need. Review Source Response from Onspring October 18, 2022 Thank you for leaving us a review Ashley. Our Customer Experience team offers multiple training sessions throughout the year, including quick-hit 30-minute sessions on Fridays to get better acquainted with the new features and functionality of Onspring. If you ever feel like you need extra support, please reach out to us so we can help! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.