Odyssee Mobile

Odyssee Service Software

4.5 / 5 3 reviews

Who Uses This Software?

Industries where Odyssee Service is active: Installation and Maintenance, Inspection and Safety, Energy & utilities, Manufacturing, HVAC installations, Medical Supplies, Residential Services and more.


Average Ratings

3 Reviews
  • 4.5 / 5
    Overall
  • Ease of Use
  • Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Odyssee Mobile
  • www.odysseeservice.com/
  • Founded 1996
  • Belgium

About Odyssee Service Software

Field Service Management Software - Easy, Reliable, Enjoyable! Odyssee develops external service automation software. We do it for a reason. We want to make life easier, more enjoyable and more reliable for mobile workers. Whether they are salespeople, service engineers or anything in between. This desire began with our own experiences as mobile workers. We incorporated what we learnt from discussions with other field workers, did extensive research and development and then innovated...


Odyssee Service Software Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Appointment Scheduling
  • Automated Scheduling
  • Calendar Management
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Reservations
  • Resource Scheduling
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management

Odyssee Service Software Reviews

Transparency in the sales cycle

Mar 12, 2013
4/5
Overall

Comments: Bicobel sells exclusive sweets to bakeries and chocolate shops. Every season we work with special themes such as Easter, Christmas, ... The sales reps visit our regular customers and take orders. Previously, they had to fax all the orders in the evening and the next day someone at the office had to key them in the ERP. Thanks to Odyssee Connect, all this is now simplified and works automatically. Our ERP processes the orders immediately, which is time saving. Since we go to places where no mobile connection is available, we appreciate being able to work online as well as offline. This was for me a must when looking for a sales application. Another advantage is that the solution has not only a mobile sales app, but also a web portal. Internal sales people can go to the portal and do a close follow up of the sales reps: calendar, meetings, dashboards, visit reports. Everything is transparent and immediately at their disposal. Odyssee Mobile has proved our organization a large service.

Pros: works offline/online, easy integration with back-office software, the web portal for internal sales

Cons: none

First class professionalism

Mar 03, 2013
5/5
Overall

Comments: We've been looking for a field sales automation software that integrates with our ERP for quite a while. We are very satisfied having found Odyssee Mobile Sales. Our company is always looking for the extra mile, not only to offer a complete assortment of pet food products, but also to optimize the full ordering processes. Odyssee Mobile works very smoothly, saves lots of time and is very user-friendly.

Pros: time-saving, eliminates all administrative errors

Cons: Sales reps can't do without anymore. Manual order taking is awful once you get to know Odyssee Mobile Sales:)

A must have for sales reps

Feb 26, 2013
5/5
Overall

Comments: Odyssee Mobile Sales brought us a big change. Our vendors take orders on their Windows 8 Tablets. It works fast and easy and is fully integrated with our ERP. Sales reps always have the latest stock situation, prices, promo's, novelties. Odyssee is a must have for sales reps.

Pros: Easy to use, fast, fully integrated with our ERP, really excellent catalog builder

Cons: A case for holding the tablet is needed when using the scanner.