Who Uses This Software?

Enterprises, Small Businesses, Clinics, Spas, Gyms, Therapists, Consultants, Tutors


Average Ratings

553 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $12.00/month
    See pricing details
  • Pricing Details
    Yearly Plans get 20% off
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • 10to8
  • 10to8.com
  • Founded 2012
  • United Kingdom

About 10to8

FREE appointment scheduling software, trusted by 37,000+ independent practitioners, tutors, coaches & small businesses. Automatically send custom SMS & email reminders to cut no-shows, track client notes and attendance history, let clients book your free slots, take payments with Paypal or Stripe and sync 2-way with Google Calendar, Outlook or iCal. Secure data storage with bank-rate encryption. Setup in less than 2min, and say farewell to admin woes. Works with Android, iPhone/iPad and Web


10to8 Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management
  • Appointment Scheduling
  • Calendar Management
  • Email Reminders
  • IVR / Voice Recognition
  • Online Booking
  • Payment Reminders
  • Recurring Appointments
  • Rescheduling
  • SMS Messaging
  • Two-Way Messaging
  • Appointment Scheduling
  • Billing & Invoicing
  • Business Coaching
  • Client Management
  • Goal Setting / Tracking
  • Life Coaching
  • Mentor/Coach Matching
  • Program Management
  • Progress Tracking
  • Sport Coaching
  • Attendance Management
  • Billing & Invoicing
  • Class Management
  • Competition Management
  • Instructor Management
  • Inventory Management
  • Online Payments
  • Online Registration
  • Point of Sale (POS)
  • Recital Management
  • Scheduling
  • Student Management
  • Appointment Management
  • Appointment Reminders
  • Claims Management
  • Clinical Charting
  • Imaging
  • Inventory Management
  • Patient Account Management
  • Patient Billing
  • Patient Records Management
  • Treatment Planning
  • Appointment Management
  • Billing & Invoicing
  • Client Management
  • Email Marketing
  • Employee Management
  • Gift Card Management
  • Multi-Location
  • Point of Sale (POS)
  • Practice Management
  • SOAP Notes
  • Appointment Reminders
  • Appointment Scheduling
  • Claims Management
  • Compliance Tracking
  • E-Prescribing
  • Employee Management
  • EMR/EHR
  • Initial Assessments
  • Inpatient/Residential
  • Medical Billing
  • Multi-Provider Practice
  • Self Service Portal
  • Single Provider Practice
  • Treatment Plans
  • Attendance Management
  • Class Management
  • Online Registration
  • Practice Log
  • Repertoire Management
  • Scheduling
  • Student Management
  • Admissions Management
  • Bed Management
  • Discharge Management
  • Historical Reporting
  • Patient Flow Management
  • Patient Location Tracking
  • Patient Monitoring
  • Real Time Reporting
  • Waiting Time Tracking
  • Attendance Tracking
  • Certification Tracking
  • eCommerce
  • Exercise Library
  • Fitness Assessments
  • Fitness Plan
  • Nutrition Program
  • Payment Processing
  • Activity Monitoring
  • Appointment Management
  • Assessments
  • Billing & Invoicing
  • Exercise Management
  • Insurance Management
  • Multi-Location
  • Patient Records
  • Practice Management
  • Progress Notes
  • Treatment Plans
  • Booth Rental Management
  • Client Profiles
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll Management
  • Point of Sale (POS)
  • Recurring Appointments
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Class Scheduling
  • Facility Scheduling
  • Inventory Management
  • Member Management
  • Online Payments
  • Staff Management

10to8 Reviews Recently Reviewed!


Great appointment scheduling software

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 10to8 is easy to use, it does everything I need - it is easy to schedule appointments, client gets notification and reminders based on the schedule I want. Confirmation and reminders come automatically to clients e-mail and text to their cell phone. There is an option to choose just one method or both. I get notification as well. There is an option of syncing with my own calendar, so I don't have to do the double work. Clients have an option to reschedule their appointment right from their e-mail or text. "Thank you" and an "Invitation for review" comes automatically after appointment was completed. The software has a lot of features, and it is a great value for the price. All questions are answered in a very timely manner. Would highly recommend!

Cons: I am in the US, on Pacific time. 10to8 representatives are in Britain. Due to this time difference - there is not easy to communicate sometimes (however, all questions are answered in a very timely manner). My plan allows messages only, I can't talk to a real person. Also, clients' reviews are not being stored in the clients' database.

Overall: Easy appointments scheduling; Clients automatic notifications and reminders; Calendars syncing option; Clients can manage their appointment online; Follow up messages go out automatically; A lot of additional features; Great value for the price.

Capterra loader

Overall, the 10to8 platform and software has been great and very user-friendly!

Jan 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about the software is the two way synchronization. Before getting the paid service, I was trying to find a scheduling system that uses the two way sync. I had trouble finding them as either they didn't sync properly or the software wasn't able to be integrated with MS Outlook. Also another great feature is the ability to indicate different types of appointments, which for me as an academic advisor is huge, because it makes it easy for the student to choose what type of appointment they need. On the actual calendar on the website it shows different colors on what type of appointment is being conducted.

Cons: What I least like about the software is I wish the color coding can be synced over to MS Outlook. Seeing the different colors on the website makes it easier to manage, but not when looking at my Outlook color, it all appears the same color. Another con, not about the software, but more so for the amount of appointments. When I was on the free plan I was limited to 100 appointments per months. However, there was no ability to purchase additional appointments, I had to upgrade my package, but I was satisfied with it and didn't necessarily want to upgrade. Maybe consider having a separate package just for appointments in the event a customer runs out and doesn't necessarily want to upgrade.

I love your program.

Oct 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1.) I like that there is a free option, it's been incredibly helpful for me while starting up a new business, 2.) I like that I can create two different categories of service for individual and community acupuncture treatments, which use different scheduling methods, 3.) I like that you offer paymetn integration, although I haven't figured out how to use it, 4.) The calendar layout is nice and clear for me when I'm looking over my week, 5.) It's good that I can block out time in my schedule for things like meetings and events when I will not be working or treating patients. There are a lot of features that I like, but I really appreciate that I can reduce my startup costs initially using the free version.

Cons: It seemed awkward at first for me to block out holidays, but I think I've gotten the hang of it now. I wish I had more precise feedback, but I just kind of like this program overall, it works well for my purposes.

Overall: I was able to reduce my initial start-up costs by using your free version. It is also important to have online scheduling because when my community acupuncture shifts get full, I could potentially be seeing 18 patients in 3 hours. It's not going to be possible for me to take appointments by phone with that many patients as a sole practitioner. The schedule also allows me to block out time for my own appointments and meetings, so that time is not available for patients to book, which streamlines my life because I only have to look at my work schedule instead of multiple work and personal schedules. I just really like the software and I think you're providing an important service to people like me who are trying to build up a business and can't afford monthly membership fees. I am looking forward to when I have more than 100 bookings a month so I can comfortably upgrade to the paid subscription.

Capterra loader

Great schedule tool with a host of features!

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Many followup tools, such as reminders to both text and email to help students remember appointment times. The schedule tool is easy to use, and there is a CRM tool that helps with notes and other details from the meeting.

Cons: There is no APP for smartphones, though they do have a web-app that allows you to access info. This is okay, but would be quicker and easier if there was a full app to access the schedule.

Overall: I have been a user of 10to8 for over a year now, and I have to say it has become an invaluable tool to schedule meetings with my students. When I first looked for a scheduling solution, I tested out several before making a choice and I have been very pleased. There are several options out there, and both paid and free resources. However, if you seek a full host of resources then expect to pay a monthly fee, and compared to others 10to8 is a good value for sure. They have been very reliable, the support is great, and I enjoy the many features. I have seen many changes and upgrades over the past year, and I anticipate they will continue to get better over time; not to say it is not good already. Very happy with the tool, and hope they will add a full featured app for iPhone in the future. That said, I have referred many colleagues and continue to be an avid user.

Great, but not excellent

Jan 09, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to learn how to use. Clean, clear, concise. Clients seem to really like the ease of use. Looks very professional and links up nicely to my facebook page and website. Great for anyone transitioning into the online booking world that isn't overly "techy".

Cons: No invoicing capabilities. For this reason I will be switching to Jane in the future. If invoicing was built in, I would even pay more for this. The ability to do medical charting online is also why i'm drawn away from 10to8 and toward Jane. You guys allow individual "notes" per client, but it's not quite suitable for ongoing tracking/charting... Clients enter their info slightly differently and it creates a whole new profile, so some have muliple profiles going which doesn't allow me to look back at all of their appointments. On my customers end, this is great - other then them messaging more often than I'd like saying that it is not working...

Overall: Saves me TONS of time! People no longer text or call to make appointments- they all book online at their own convenience. The reminder system is fabulous. Hardly any missed appointments.

Appointment Scheduling Software for Busy People

Oct 31, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I was searching for a software to be able to manage my appointments. I found 10to8Scheduling Software and it has helped me manage my time and appointments the way I envisioned it to be. Before I used this software, my calendar was a mess and I would sometimes double-book appointments since I overlooked the schedule. Ever since I've been using this software, I'm more organized and at ease when it comes to scheduling meetings. The software sends me reminders, and aside from the computer, I can also use it on my Smartphone. One perk offered is that the first 100 appointments are free. That's a very good marketing promo.

Cons: The only thing I didn't like about this software is the interface. As a graphic designer, I would have preferred to see something more colorful and attractive. Other than that, everything seems to be fine.

Highly organized and portable appointment scheduling software

Aug 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 10to8 is highly recommended. A great highlight of this software is its free SMS and email reminders for schedule updates. The software tracks attendance, able to take and submit online payments and with possible integrations with different scheduling necessities such as Microsoft Office and Google calendar and office. Setup is fairly easy. 10to8 can be synced with the android and iOS software. The software is organized and easy to understand, the layout of the software is easy for the eyes and simple.

Cons: A disadvantage of this software is the limitations of appointments it can track or keep without having to upgrade the package. Other than that, everything seems to work well.

Best FREE scheduling service to manage by calendar and appointments

Jan 09, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's free and it allows up to 100 appointments per month at no charge. AND, it has Stripe integration. most of the services I encountered had neutered features (like no SMS or Stripe). This service is the best value I've found for the price of free. It also offers rooms and locations and profiles. Each of which will prompt for payment if you want. Is sends notifications and reminders without me having to do anything.

Cons: You can't customize much unless you get the paid service. The appointments in your calendar are generic and don't allow for you to see the name/phone number and email of your appointment.

Overall: Automation of calendar appointment setting. SMS reminders to attendees. Email reminders to attendees. Ability to receive Stripe payments in advance of setting appointment. Integrate with website. Service and location settings by individual person.

Beyond expections

Jan 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

App for iPad

Ease of tracking client appointments

Easy interface

Cons: Would like the text option on my package (available for the more expensive packages)

Overall: I have a small Pilates and therapy business, and needed to set up an online booking system. I found that my work hours / admin /study hours were being blurred by the fact that I wasn't disciplined enough with my diary. I used to show my diary, and my clients would pick a slot, but as I hadn't blocked off that time, they took it. I did mean I was teaching when I was supposed to be doing some behind the scenes business work.

Now, because I can show what appointments are free on the mobile app, they pick those. My work hours are set, and I do not deviate from them. Clients love the reminders and has improved the students attendance.

10to8 are always adding new features, and for the price, are more than worth the monthly subscription.

I recommend 10to8 to all small and medium businesses - you won't go wrong with 10to8.

Very easy to use, lots of free features

Jan 10, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The amount of features available for free is incredible. Things like email and text reminders are usually limited to paid plans for other competing services - those are completely free with 10to8! By offering more features for free, 10to8 gives me a competitive advantage. I also really like it's integration with Weebly which allows me to embed my booking page on my website. The integration with Google Calendar has been seamless and updates very quickly.

Cons: The interface is a little clunky and could use some modernizing/simplifying. While not outdated, it's not very sleek looks a little old. While not major, but it is a UK service so things are formatted a little differently than what US customers may be used to.

BEST EASY TO USE AND software

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can use this for any business, get your clients to booking and change appointments, you can even set it up to take payment, have your work schedule on it, so your clients can see when you are available to what best works for them, the best feature on here for me is that your clients get emails and text to remind about there appointment with you and it is all for free.

Cons: it sends out texted so many MESSAGES it will start being annoying to some of your clients and it always sends text messages of a different number.

Overall: Easy to customizable and that's just the free version when you use the paid service your clients will love it it looks a lot more professional and even if you just use the free version it is still a great software to use.

Capterra loader

My absolute FAVORITE scheduler!

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For me I really love that I can get clients to pay a deposit right when they book their appointment. I also really love that it syncs up automatically with my calendar so that I know my schedule no matter where I am.

Cons: I wish that I could have a little bit more customization to allow it to really flow with my website. It does to a degree, but changing the colors and fonts more to the style of my website would be great.

Overall: I have tried to use other scheduling software and none of them had the functionality and ease of use that this one does. I love being able to send reminders to the client since I do charge for no-shows - which have dropped about 60% since I started using this software. It is also pretty affordable compared to others, which is great for me since not all my business involves scheduling appointments so I am not paying a fortune for something that is used only about half the time I am open and running. Really good value and integrates wonderfully into my Weebly created website as one of their preferred apps.

Largely better than expected. Could not run the business without this fab tool.

May 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use for the staff and the customers. Colour coding, app use. Feedback forms. I honestly love it!

Cons: There really is anything I would change if I had to be really picky, it was be easier to view all notes on the thread instead of having to back into previous notes to read them but that's really not a problem. Also it would be good to have a set box of a date, for us it would be their wedding date or for others it could be the clients birthday

Overall: Being able to see all our appointments and outcome even when not on site. The stuff can add notes on each client and we can follow up without having to constantly call the shop. We can manage all booking and make bookings again even if not on site. It saves all our data which make us more green and it's just simply a fabulous product.

A great deal for a small practice

May 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that the software is free for fewer than 100 appointments made per month. I can't wait until I "have to" pay for more, since it's so easy to use!

Cons: I would love to see patient down times introduced to the software. I run two rooms in my acupuncture practice. I spend 30 minutes with a patient and then they rest for 30 minutes with needles in while I spend 30 minutes with the next patient. I've worked around the fact that the appointment looks like it's only 30 minutes instead of the 60 that it actually is, but it would be nice if the software could account for it. I switched to 10to8 from StyleSeat (they went downhill) that had this feature, and it was much less confusing for patients.

Overall: Simple, inexpensive, reliable online scheduling for my patients! Even when I'll have to pay for the more than 100 appointments in a month, the cost is STILL more economical than other service providers.

We LOVE our 10to8 :-) Professional, simple, packed full of features - simply wouldn't be without it!

May 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support staff is always on hand to point in the right direction when we're exploring & exploiting 10to8 features to maximum advantage.

SMS notifications & reminders have slashed our 'No-Show' rates.

10to8 has truly made our business look & feel so much more professional than our competitors.

Online booking functionality is saving so much time answering and managing telephone calls & helps manage customers expectations on our time.

The ability to define numerous staff members availability, split our location into areas & view all in one place means we can effectively manage out conflicts for multiple resources.

Overall: Professionalism, simplicity, ease of use.

The free version of this scheduler is better than most paid versions of other schedulers!

Feb 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have tried many, including scheduleOnce, Calendly, Appointy, and a few Wordpress plugins, but hands-down, this beats them all. There are certain options and features I'd like to see implemented still, but this still beats everything I've used.

One of my main criteria was to make sure the user experience was as flawless as possible. 10to8 makes the user interface nearly flawless. On top of that, it's aesthetically pleasing.

The first week I used it, a client got to my booking page, booked their first session, paid for it, and received a reply - all without my involvement!

I had reservations because of their integration with Stripe (a pay company I've never used), but have had zero issues getting paid. And Stripe, I'm finding, is a bit easier to use than PayPal.

I've written to support at least twice, and both times received detailed replies on how to do what I needed to do. And if what I wanted wasn't built in already, there was always another way to accomplish a task.

On top of all this, I'm now using Zapier to connect 10to8 with my CRM. Now whenever a new client books a session, their contact info is sent to my CRM automatically.

Finally, they are continually finding ways to improve the system. AND they have a Facebook group where their users can share and ask questions.

Oh, almost forgot, I am also using their excellent Wordpress plugin.

With the ability to see immediate history of all interactions with your client in a chat-like column, the synchronization with Google Calendar (and others), the use of Zapier to integrate and communicate with other programs, and the seamless user experience, I am thrilled I kept testing other programs until I ran into the game changer that is 10to8. I Love it.

Great for Appointments

Dec 15, 2016
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easily, customizable, and user-friendly it is. How easily customers can sign up for appointments and pay online, how easily it is to set/edit services, and how easily it is to link Facebook, Websites, and other such mediums together. If you change one, they all reflect the changes instantly.

Cons: Can't have packages of appointments. (Where a customer pays for multiple up front, then can schedule them in whenever, and the system knows they have already been paid for).

Overall: This is so great to schedule basic appointments and to have a customer database, and a way to have your customers pay online. In these simple functions, it is exceptional. The only thing is if you want to offer packages, or if you want to offer an event with different levels of prices, it gets a little complicated, so you have to get creative. It would be nice if there was a way for the customer to buy a package (say, of 5 appointments) and be able to have the appointments in the database or something, so they would be able to schedule it themselves and keep track of how many they have left. Maybe I am asking for too much, and I need to look for a paid version, but 10to8 is very helpful for me, just a small business starting up. (Packages are essential for small businesses who still are working to get the word out, and are looking for a stream of steady customers). Also, the online (automated?) customer service is great, with emails, and teaching tools, and FAQs, but I have tried calling customer support twice and have not even gotten a chance to leave a voicemail. I still love the company, maybe it is the time zone difference from Europe to the USA, but phone service could be better. Overall, great company.

Recommendations to other buyers: Not really. I appreciate everything you do to support small businesses. You guys are the best.

Really enjoy this product. Glad that it is available.

May 21, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that it is free and provides information on how to share info and email campaigns. Also very handy with links to share via social media sites.

Cons: I really dislike that Stripe is the only payment form available. Would really rather use PayPal as it is already used and familiar with most people. Also, recently I had an issue where I had changed a service option's fee . Because my account is connect to Stripe, this caused a "glitch". Marcel informed my I needed to connect my account to Stripe to avoid this glitch. I don't wish to use Stripe and this should not be a requisite of using this software.

Overall: Free scheduling, email campaigns

Covers all my needs as a boutique Pilates studio owner

Dec 09, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It sends out up to 100 SMS reminders a month for free. This is great! Most other scheduling softwares charge a nominal fee. I can customize the reminders like program them to sent out one hour before the start of an appointment or one day before. I can program multiple reminders. The system can also send out a notification for appointment confirmation, cancellation, or request.

Cons: I cannot sell series or subscriptions. Clients can only purchase one session at a time. That means I have to keep track of how many sessions they've taken. It's a great scheduling system, but it's not good for payments.

Overall: I have reduced no-shows. New clients sometimes book online. My colleague can schedule herself in, and her bookings show up on my calendar because of the synchronization so I even have to long onto the system.

These guys get full marks across the board.

Mar 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use, visuals, intuitiveness, professional looking

Cons: wish the time zone could be more specific but this is a minor point. I'd rather it the option be for the name of time zone rather than the location which in my case is for a city 3 hours from me, but in the same time zone. We Canadians don't think of ourselves as being in "America"

Overall: I have been searching for a scheduling system and checking out reviews and through my research found that 10to8 is the best option. It seems much more professional and less pushy and loud than most others - and this suits my needs for my professional practice. Further, huge credit to Marcel at 10to8 who made sure my questions were answered in a way that made sense to me. He understood what I was asking! He was very clear in explaining, and 10to8 has proven very easily navigable that before long I had a working integration with my exchange calendar. (Another scheduler's customer support person could only parrot back what I had asked and send links to articles that contained some of the words I was using but could NOT answer in a meaningful way). Professional, pragmatic, clean visuals, strong intuitiveness for users, an all around excellent scheduler. Thank you 10to8.

Recommendations to other buyers: Terrific knowledgeable support that actually knows their product from a user's perspective ! Generous in their efforts to assist.

10to8 scheduling software has been a very reliable product with a great customer support team.

Jan 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: 24 hour appointment reminders. I have used a competitor's product in the past, one of which sent reminders up to 72 hours from the time of the appointment or not at all. I had a lot of no-shows. With 10to8, my clients receive their reminder with sufficient notice to where they will remember the appointment.

Cons: I document each client session. However, when I use 10to8 on my smartphone I can't access the notes and details for my client.

Saves time and money

Nov 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We use 10 to 8 to schedule appointments. Living Colour tattoo is a large and busy studio. The software tracks customers apps and contact information and keeps it in a data bank. It tracks whether they have moved or cancelled there appt. It sends customers an email and a text when they make there appt. And reminds them again 3 days before the appt and they can confirm back through the software. It tells you if you are making an appt. that is double booking you. And more. It does everything we need it to do and frees up the receptionist to do other jobs. I have 8 artists to track appointments for and 1 receptionist to take care of everything else. It really was turning into a 2 person job. But now 10 to 8 is following up with the customers and tracking client info. No glitches

Pros: Automatically sending out confirmation two times, through text and email tracking changed appt. Keeps a data base for returning customers and fills in info automatically when making new appts. Avoids the possibility of double booking Lesser chance for human error being involved.

Cons: Can`t think of anything at this time.

Recommendations to other buyers: I would highly recommend this application. Saved time, and thats money to me. It gave the receptionist more time to promote the shop on social media and all her other tasks.

Generally very good, takes care of several functions in one place that saves me time (and effort!).

Jan 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Reminder service for clients in text and email formats - good feedback from my clients about this.

Customer database - keeps all the basic information in one place, and easy to access.

Customer service - like the fact that I have never had to call them for any support, system works well in this respect!

Cons: Mobile devices - can be very sporadic, although admittedly the WiFi signal also contributes to this. I also experience the software logging me out on my mobile devices, even when I have the icon on my screen and just close it with the home button.

Has generally been a great experience being able to use this software for my business.

Jan 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: - Has a free version - enables me to go paperless with all bookings and in turn has progressed my business. - impressed with online booking for customers with plugin on my website. - Fairly simple to use.

Cons: Preferred App to use as it was simpler for day to day use but is now not supported.- software Runs slow sometimes. Payed vesion offers more features but not enough to upgrade for my small business.

Best thing I ever did for my business

May 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the online booking so clients can choose their own times and book in anytime. Also the SMS reminders make my business look incredibly professional and have reduced my DNAs to virtually none. Both of these have made a huge improvement to my bottom line.

Cons: There's very little not to love. I would like them to perhaps add SMS 2-way messaging to the lowest paid-for tier but otherwise I can't fault it.

Great customer communication system

Jan 27, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: Sometimes goes off line or runs slow.... but that may be more often to do with my tech than the system

Overall: 10to8 provides myself and more importantly my clients / patients accessibility to my working diary so that they can book easily on line when I am not available to speak to them . It also reminds them that they have an appointment and when. So many say how great this is. 10to8 maximises communication between Greenacres Chiropractic Centre and our customers.

Recommendations to other buyers: Easy to set up and change

Great for organisation and communication between clients & business - reminders, cancellations, etc

Jan 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I can create all the appointment options the business offers with time allocations as well as the location options. I can decide if how much the clients are able to control in regards to booking and cancellation. You can colour code the options. I have not used all the options available so I am sure there is more great stuff to find and use!

Cons: I would like to be able to go to a specific date without having to scroll through the whole month. It can be slow sometimes especially when having to scroll to a later date. I would like to be able to see a month overview.

Overall: The business is more organised and able to have an accurate record of appointments, meeting, etc. As well as better communication with the clients.

Capterra loader

This is a great scheduler for our small photo studio. Works great!

Jul 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love how it can automatically send messages to our clients to remind them about upcoming appointments. Plus the client can message us directly using the reminder they receive. GREAT IDEA!

Cons: I'd like more control over having surveys going out to ask for a review on Google or other search engine. This is a separate step I need to take to ask for feedback from our customers after they have been to our studio.

Overall: We love the integration of this with my personal calendar and vise versa. Plus, I LOVE the auto reminders that go out for our clients.

This is a great scheduling software and has been getting better with time.

May 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The software is perfect for my massage therapy practice. As a sole proprietor it is difficult to find an affordable solution for scheduling that sends appointment reminders automatically and offers exemplary customer service. I love that there is a free option that includes 100 appointments per month and an option to increase as your business grows.

Cons: The mobile app for the software still does not function and has not since I downloaded it over a year ago.

Overall: I use the software to schedule appointments for clients, and to send reminders.

10to8 has made booking appointments and sending reminders a breeze.

May 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: My clients love that they get reminders of their appointments in such a busy world. I love that they remember to come to the appointment.

Cons: I find that in is not always easy for the client to change/reschedule their appointments online. I find that they are able to create multiple accounts (when booking online). This makes it harder to keep track of my clients appointments.

10to8 great service for small business

Jan 22, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: My clients love the reminders about their appointments ; and it is free with under 100 appointments a month!

Cons: There have been rare times where there have been mistakes made on the scheduling. It is easy to miss these mistakes. Also, when clients respond through the email, I don't always notice their response right away. It would be better if I received a text response.

This online scheduler is an answer to prayer.

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to set up and easy to use. No more cancellations since I started using 10to8 either! I've used three other online schedulers in the past, and customers complained, I missed appointments, got double booked or they were really expensive.

Cons: The interface is a bit clunky on the phone, but they are working on it. Other than that, I don't have any issues.

Capterra loader

FREE version is amazing

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When I first started working a a massage therapist this was my booking system of choice and it was amazing. The free version offers so much, and you can link your calendar to the software as well (I used google calendar)

Cons: Wish they had an actual app for the iPhone or android platform.

Overall: Booking clients online is generating more revenue for me! Woohoo $$

I love using 10to8. It's easy to use, efficiently books clients and is super professional

Jan 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: 1. It's professional. For me being organized and displaying this image is key and this suits the way I work and my needs perfectly.

2. The setup allows you to be specific about the types of appointments clients are booking.

3. Saves me time reminding clients. I love that I can set it up to my specifications to auto remind about appointments with no extra work from me.

4. Having the location link added to all bookings

5. Love that I have my work diary with me all the time

I tried many softwares but this is the one I think I can rely upon

May 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: it is so user friendly and I get such good reviews from clients . it add to the professional touch to my company's .

Business begins with setting up a meeting so when a client receives a confirmation text message , we are half way through cracking the deal

Cons: pricing is very high ... We really want you to give it for free for single users like me . Also app cannot be downloaded on google app ....

Overall: First impression is the last impression ! this software gives the best first impression of the company

Vendor Response

by 10to8 on May 12, 2017

Hi Marwah, thank you for your review!
10to8 is free forever for small businesses up to 100 appointments per month and 2 staff logins. If that's your case and you're on a paying plan, please contact us at help@10to8.com and we'll review your case.

Capterra loader

Awesome Timesaving Tool!!!

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love everything this software offers. First, the ability to have my clients go out and schedule appointments keeps me from wasting valuable time playing phone tag. The software can also send reminder texts to you and to your clients. And following the appointments, the software can automatically ask the client to provide a review of his/her experience with you. You can block out any vacation time you plan on taking. You can also prevent clients from making surprise appointments with you by only allowing them to schedule appointments by a certain time away from when they log in. FANTASTIC!!!!

Overall: Read the review, for Heaven's sake!

A simple fix for a simple life has rejuvenated my business

Mar 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I needed to upgrade my image and services recently and one of the things that came across loud and clear was the advantage of an online booking system. I looked long and hard before I found 10to8 and it was almost almost too good to be true. It let's me and my clients manage, individual appointments, group bookings, long and short training courses and I can schedule time for meetings or personal appointments on one very easy to use platform. The set up was so simple I managed it in an afternoon. The 10to8 team were on hand and helpful but not pushy or overwhelming. 10to8 even opened the door to online payments for me. Something I'd stayed away from because I was worried about cost and time. I needn't have been. 10to8 have done all the work and put the links in place to make this a really seamless operation. I'm still very new to all this but my clients don't know that. Feedback from them says it's all really easy to use and they love the appointment reminders. It makes their life much easier too.

What I hadn't expected was to find myself being more creative and innovative within my business. It just seems so much easier to set up a new service and take a few risks with courses and new ideas because I can such great feedback via the booking service. No more wasted time running a course for a few people and hoping some turn up who haven't already booked. Easy communication with existing clients. So much more to explore but I'm looking forward to it and when I'm ready to expand and grow I know 10to8 will be part of it.

Capterra loader

10 to 8 is my favorite scheduling software

Jan 16, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great value in the free version, automated SMS reminders for people who book appointments, very easy to set up, WordPress plug-in available

Cons: Sometimes the booking page can be a little funky when trying to update the banner. At times I've tried to update the banner and it didn't update after several attempts.

Overall: I've used 10 to 8 on both the client end and the business end. It's a great user experience from both sides. It's very easy to book an appointment, the text reminders are fantastic, and the ability to add the appointment to a Google or Outlook calendar is very convenient. I've used some other products like Schedule Once, and many are just too cumbersome and confusing. 10 to 8 got it right with enough flexibility and customization without sacrificing the user experience.

I use 10 to 8 daily for managing appointments. It's super easy to add new clients and book them in.

May 13, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the fact it's simple and easy to book clients in, and add new clients.

I like that it shows all the appointments on the calendar clearly.

Cons: When using the app, it sometimes crashes when I try to change an existing booking. It also doesn't show me the details when a client requests to change their appointment, only that they've requested to change and I can either accept or decline that change but without knowing what they want to change it to. Overall I think the app needs a lot more work to make it streamline like the webpage.

I also feel that I would benefit from an alert/text message to say that a client has requested to book/change/cancel etc.

I really love using 10to8, and my clients love receiving reminders about their appointments.

Jan 18, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 10to8 is easy to use, I like that I am able to use it on my computer or on the app on my iPhone. I love that the features I need as a small business owner are available in their free offering.

Cons: Occasionally there are strange bugs when I was using the app, which I guess they stopped supporting in January 2017, but I never got the memo. Also, because I am using the free version I am not able to respond to text messages or emails that my clients send when they reply to reminders. This has caused some issues when they are wanting to cancel or reschedule their appointments but they don't contact me using my phone number, as I don't always see that they sent me a message in 10to8.

Best Free Scheduling Software

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: I have used in past Calendly and Acuity Scheduling but than I found 10to8 which is Free and has every option the former two have and then some extras while being Free!

You can synch your Google calendars, add payments, add staff which you couldn't do in Calendly unless you pay additional per month. With 10to8 you get a nice page that you can use to represent yourself and let clients/customers schedule appointments right through it. It has more style than any other appointment scheduling service I used. You can also create different pages for different appointment needs.

Cons: As I am using the Free version, there is no cons that I can think of.

Great program. Very useful. Way too slow support. This the only thing preventing me to upgrade.

Jun 03, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It saves me tons of time. Having the clients choose their own time is a relief and I have had none no-shows sins I started to use the program.

Cons: Support..

It is more or less useless. I have had a few questions and it has been impossible to have a fluid conversation with support sins it takes often days to get a reply. And even though support really is trying the time between responses makes it useless.

I cant wait for a week to have my question resolved. It is just not working for me.

Overall: A true timesaver.. Excellent.

Vendor Response

by 10to8 on June 05, 2018

Hey Peter

Firstly, thank you for your review. We're pleased to hear that you find our scheduling software to be excellent, we're also delighted that 10to8 has reduced no-shows for you and your business, and saved you time.

In May, we can confirm that our average response time was 24 hours or less. Regardless, we are, of course, disappointed to hear that you've found our support response times to take longer than anticipated.

We hope that you would reconsider upgrading in not too distant future, and that you continue to enjoy the many benefits of using 10to8.

Kind regards,
Craig

Great system. Much much fewer no shows. Clients love the text reminders

Jan 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Free sms reminders. Easy to use interface. I like that clients have the option to book online and can check my diary themselves to see what slots are free. I like that its free for 1-2 people. Great for a growing start up business. I will keep using if I hire more people which I am working towards

Cons: If somebody requests to cancel I dont get an email to let me know. I have missed cancellations on a few occasions

When im filling in the booking form on my phone it is awkward from my samsung galaxy. I have to move the screen around to access the drop down menus...

Overall: Less no.shows. less mixup on appt times. Gives my business a professional edge.....

10to8 has meant that my client no-shows have reduced markedly.

May 12, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 10to8 sends a confirmation text message on booking and then 24 hours prior to the appointment. This gives clients needed information and a reminder regarding their treatment time and location. They get all the information needed by following the provided link to my online diary. This means that they can view and change their appointment with my final approval.

Cons: 10to8 will if you push it allow you to double booked yourself with two clients. Often when working we don't have the time to overview Shape of the day and force the booking to be accepted.

Overall: Less no shows and less time spent amending clients bookings. This time saved is very valuable.

I use the free version - it works for me.

May 12, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Free, love the text, email reminders to customer, quite easy to use, great customer service. It is easy to change appointments and that I can use it on my phone too

Cons: Not able to put a buffer time before AND after an appt. I need this I link 10 to 8 with my Google calendar. If I book something in the Google Calendar I have to make sure I add buffer as 10 to 8 will take the next slot - leaving me no time between appts. I don't put my personal appts on 10 to 8.

Overall: Ease of managing appointments

Use it everyday. Has reduced my no-shows to negligible numbers.

Jan 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Once set up, very easy to use. Lots of ways to customise it to your own way of working. Most clients very grateful for the reminders.

Cons: It can really only be used as a reminder/scheduling system; in it's present form it's too basic to be a full CRM. So it means data duplication with my regular CRM and 10to8

Highly recommend 10-8 system and support team, superior service

Oct 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The system is easy to set up compared to others I've used and researched, reliable, has mobile apps, room view, email and text appointment notifications and reminders for your clients, and many features to customize and optimize appointments for your business and your clients. Excellent support. Responsive timely consistent support service electronically or you can actually speak with a human if needed during set up and after. I am treated as a valued client of 10-8 .

Cons: Recurring appointments scheduled in a block over a range of dates have to be deleted individually if needed, my only con.

Fabulous app for appointment based business.

Jan 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use, text confirmations and reminders. Can block out holidays and colour code services.

Cons: Can't think of anything that I don't like.

Overall: This is a brilliant booking system. I can track how many times a client has attended, when and for which treatment. Clients LOVE the text confirmations and reminders. Being able to book from my iPhone is a real bonus and the booking also show on my iPhone calendar. Congratulations to 10to8 on a great, user friendly product.

Recommendations to other buyers: It's easy to use, functional, easy to set up to your own requirements for services. Brilliant product.

Revolutionised my business

Dec 01, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Implementing 10to8 has been one of the best things I have done for my business.

It has saved me hours of time every day and a lot of money: Firstly by virtually eliminating no-shows and secondly, it has freed me from lengthy and time-consuming booking and scheduling discussions as now I can just give clients the link and they can see instantly what is available and book it themselves.

The free SMS make 10to8 stand out as they have been invaluable to stopping no-shows and they make my business look more professional from the moment of booking.

Once in the system, 10to8 is very easy to use and I can see my schedule at a glance, including what each client is coming for and therefore how much revenue I am due to generate that day/week.

Booking appointments with clients couldn't be more simple. It takes just a couple of clicks and they are in the diary.

The only downsides are that they have mot yet released an Android app which makes it hard to view on my mobile because the web version does not adapt to mobile screen size although it is possible to view and use.

Also the buttons and widget to add the booking system to websites are a bit ugly. But that's not the worst thing in the world.

To make it the perfect system, I would like to see PayPal integration as well as Stripe, and a means of linking clients to a secure clinical notes system as currently I have to use different software for that.

But I would be lost now without 10to8 and I heartily recommend it to any business that uses appointments.

A must for my business to run!

Aug 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: Value for money - i used this software for free until my business had grown that i needed a better plan which of course made starting a business that much easier to do. Customer service - quick, helpful, reliable.

Cons: I seriously have not complaints about this software.

Overall: All positive. Very happy!