# Starshipit Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Starshipit the right Shipping solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/138963/StarShipIt/reviews --- Starshipit 4.5 (33) [View alternatives](https://www.capterra.com/p/138963/StarShipIt/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Starshipit Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews ZH Zayn H OwnerConsumer Goods, Self-employedUsed the software for: Less than 6 months. “The customer support team went above and beyond to get me set up for my somewhat technical requirements and got me setup.“ December 29, 2023 DB Dean B Marketing ManagerBuilding Materials, 11 - 50 employeesUsed the software for: Less than 6 months. “By far the biggest issue for us, and the reason we ended up leaving was that the shopify integration only allows for 1 package.“ April 7, 2026 JZ Jess Z ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: Less than 6 months. “My favourite part of StarShipit is the customer service.“ December 11, 2023 KO Kenneth O Product Development ManagerLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 6-12 months. “Sometimes the integration with other carriers does not function properly.“ April 9, 2021 SC Stephanie C DirectorWholesale, Self-employedUsed the software for: I used a free trial. “What used to be a manual process, is now streamlined and integration was as easy as ABC, with fantastic customer support and one-on-one training from \[SENSITIVE CONTENT\], nothing was too much trouble and she was a pleasure to deal with. “ June 24, 2021 MK Mitch K ManagerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “Ease of use and the amount of time my staff is saving I am managing to save hours on wages“ November 4, 2021 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SC Stephanie C. Director Wholesale Used the software for: I used a free trial ### "StarShipIt - Wouldn't Be Without It" June 24, 2021 5.0 For me, StarShipIt has totally changed the way I operate. I run my business single handedly and having StarShipIt is the equivalent to having another staff member on the team! Now I have moved from a manual, labour intensive process to having sales almost completely automated. Customer satisfaction is at an all-time high, with automated tracking notifications of the progress of orders every step of the way. Highly recommended and worth every penny. Pros I find the product super easy to use and it saves me SO much time, what a game changer! What used to be a manual process, is now streamlined and integration was as easy as ABC, with fantastic customer support and one-on-one training from \[SENSITIVE CONTENT\], nothing was too much trouble and she was a pleasure to deal with. I was ready to sign up after the first day... Cons No negatives whatsoever, the entire experience from first contact to getting up an running, has been effortless. Review Source Response from Starshipit September 11, 2023 Thanks Stephanie! We love hearing that we've been a gamechanger! Really appreciate the feedback! ZH Zayn H. Owner Consumer Goods Used the software for: Less than 6 months ### "Highly customisable app to really fine tune shipping!" December 29, 2023 5.0 Big thanks to \[sensitive content hidden\] and the rest of the team that helped me out. Pros It offered the features I required at a reasonable price point. The customer support team went above and beyond to get me set up for my somewhat technical requirements and got me setup. Cons There's a couple bits of UI that aren't that intuitive but nothing deal breaking. I initially found the app really overwhelming to begin with but after getting guided through it becomes straightforward. Review Source Response from Starshipit January 16, 2024 Thanks so much for the kind words Zayn! Glad to hear you've enjoyed the platform and the team have been super helpful too. TR Tanuj R. Director Computer Software Used the software for: 6-12 months ### "Great Software at excellent prices" April 13, 2021 5.0 It has saved us a lot of money freeing up our resources. Worth every penny. Pros The integration available for various commerce tools is amazing. It eases and automates the complete shipping process saving us a lot of time and effort. Cons There are a lot of new features that can be added. Review Source Response from Starshipit April 18, 2021 Hi Tunuj, Thanks so much for your positive review. We appreciate the kind words. ^GL RP Robert P. Logistics Manager Retail Used the software for: 2+ years ### "A great platform!" December 21, 2022 5.0 In addition to these features, I have also found the platform to be very reliable. We have had very few issues with the system, and when we have, the Starshipit team has been quick to resolve them. Overall, I have been very happy with my experience using Starshipit and would highly recommend it to any business looking to streamline and automate their shipping and fulfillment process. Pros Customer service, rules engine, available integrations, reliability and address validation features. Cons Some more in depth configuration of rules engine would be beneficial Review Source Response from Starshipit January 8, 2023 Hi Robert, thanks so much for your kind words. We really appreciate them! BO Bec O. Founder Retail Used the software for: 2+ years ### "Happy returning customer" August 1, 2022 5.0 I was with Starshipit for about a year before we outsourced fulfilment to a 3PL. After a 2 year absence, we have brought out fulfilment back in house and I didn't think twice about joining Starshipit again. Pros So easy to use. I love that you can integrate multiple carriers and websites into the one account. Cons I don't find anything about this platform difficult. It's all super easy to navigate. Review Source Response from Starshipit September 10, 2023 So glad to have you back Bec - We love hearing stories like this! Appreciate the feedback! AN Anna N. MD Retail Used the software for: 1-2 years ### "STARSHIPPIT - the best experience" April 28, 2021 5.0 As above Pros Starshippit has far exceeded our expectations, we run two websites and ebay and Starshippit from the very moment we were looking for a solution Starshippit impressed us. From our initial consultation to the onbaording team, through to quick response times from the Accounts team to increasing our package to deal with peak volumes and our general interactions with the customer service teams all dealings have been fast, responsive and professional and tailored to our needs. I can not recommend Starshippit highly enough, I am happy for anyone to contact me to discuss our experience because it has streamlined our business, which equals higher sales and happy customers. Winning all around! Cons I just wish I found it sooner.......................................... Reason for choosing Starshipit A combination of onboarding, price, training and functionality. Review Source Response from Starshipit May 3, 2021 Hi Anna, Thank you so much for your kind words about our product and we're glad to see we're exceeding your expectations. ^GL aC allan C. digital lead Mechanical or Industrial Engineering Used the software for: 6-12 months ### "one awesome bit of software" September 13, 2022 5.0 amazing.. just amazing Pros all of your shipping providers are on one place and live rates at check out. no more manually looking after a shipping table Cons ZERO this software does what it needs to.. Review Source Response from Starshipit September 10, 2023 Thanks Allan! We love hearing that we do what you need it to do! Thanks for the feedback! JP Jordan P. Inventory & Assistant Manager Retail Used the software for: 2+ years ### "Great service to start out with. Great value for money" April 1, 2021 4.0 Great experience with Starshippit and great overall value for money. Extremely helpful support team that really try to help the user. Pros Easy to set up and use. Extremely helpful Support notably \[SENSITIVE CONTENT HIDDEN\] as they've helped work through any issues time and time again. Very handy and easy to use rule system for customising how orders are sent. Cons May not have every option you'd like off the get go but team are always willing to look into something and implement it down the road. Have had a few minor outages here and there but most of these were from the connected carriers. Review Source Response from Starshipit April 14, 2021 Hi Jordan, Thanks so much for taking the time to write your review. We really do appreciate the kind words about our support team too. Thanks again. GL JF Jason F. IT Manager Hospital & Health Care Used the software for: 6-12 months ### "Great Product" June 24, 2021 5.0 StarShipIT has helped us establish a new area of the business streamlining the dispatch of packages to customers. Pros The integration to WooCommerce and the Courier companies make it quick and easy to get orders into the system, costs of shipping to customers, and then shipping via the couriers. Cons We had some small issues with bulk printing of shipping labels when we first went live, but the support team were great in getting these sorted for us. Review Source Response from Starshipit September 11, 2023 Thanks Jason - glad we could get that printing issue sorted for you! Love the feedback! PG Peter G. Director Publishing Used the software for: 6-12 months ### "Brilliant software for fulfilment/shipping" September 28, 2022 5.0 Pros Starshipit enables us, as a small publisher sending books internationally, to offer more shipping options and saves precious time by integrating orders from our website and Amazon, everything in one place. Very easy to use, excellent and fast customer support when issues have come up. Cons It would be useful if we could add our product list so that when we add manual orders we could import all the product details automatically. It would also be useful to see all the shipping rates for the couriers/postal services we use. Review Source Response from Starshipit September 10, 2023 Hi Peter, Thanks so much for your kind words. So glad your able to do everything in one place using us! As for the manual orders - keep an eye out for our updated product catalogue! FV François V. CEO Retail Used the software for: 6-12 months ### "Au panthéon des désastres" December 23, 2024 1.0 Bugs sur les write back API. Zero documentation pour l'usage avec Magento. Support inexistant, voire lunaire. Pros StartSHip IT a développé le logiciel DHL DEC. Il est assez bien construit. Cons L'intégration pour Magento est une catastrophe. Plein de Bugs, Support technique inexistant. Tickets non résolus. Impossible à escalader ou faire avancer. Un collapsus industriel. à Fuir. Review Source Response from Starshipit January 16, 2025 Hi François, thank you for reaching out. We are sorry to hear you’ve encountered issues with the Magento and DEC integration. While we are not the primary support provider for DEC, we understand our team have been supporting you with some of the customisations you require. We recognise the importance of resolving these concerns and have contacted the DEC support team to help expedite a solution. Best regards, Team Starshipit NB Nicholas B. Owner Retail Used the software for: Less than 6 months ### "Be weary. Probably needs lots of customisation to actually work." November 7, 2025 1.0 Very disappointed overall. In the program itself and the lack of urgency to get anything resolved when it is costing our business time and money. Pros In theory, if it actually worked, would have great features. Pricing would also be reasonable, if it worked. Cons Could not be more disappointed with this software. Was hoping it would be a system we could use for multiple location shipping but it it has proved a nightmare, Shopify orders not updating, duplicating orders in the system that have already been fulfilled and a snail pace support team. Honestly, don’t understand how anyone can successfully use Starshipit without needing it fix all of its errors manually for each order. Review Source Response from Starshipit January 20, 2026 Hi Nick, thanks for sharing your feedback. We're glad we were able to find a solution after looking at how orders interact with Starshipit’s parent/child account structure and how address updates are managed after checkout. Starshipit is a powerful tool trusted by thousands of multi-location retailers and enterprise brands globally. Like any platform, it works best when its structure is well understood. We’ll continue to improve our onboarding experience to make expectations clearer from day one. Wishing you all the best moving forward! Best regards, Team Starshipit DB Dean B. Marketing Manager Building Materials Used the software for: Less than 6 months ### "Shipstation" April 7, 2026 4.0 Pros It's a good platform, easy to use and some good native integrations, big one for us was netsuite. Good user interface. Cons By far the biggest issue for us, and the reason we ended up leaving was that the shopify integration only allows for 1 package. So if you need to calculate a live shipping rate at checkout based off more than one package, it won't work. Also for some reason the shipping rates we did get were slightly higher than the rates we get on shipstation. Review Source SG Sarah G. Director Retail Used the software for: I used a free trial ### "Very glad I made the move :)" August 3, 2023 5.0 I've had a very pleasant experience with Starshipit! \[sensitive content hidden\] have been so helpful and kind to work with. They've helped me with onboarding and optimising Starshipit to get the most value out of it. I am very happy with the customer service! Pros Address validation system isn't too sensitive but also is sensitive enough. Address validation system offers suggestions, which are easy to approve of with one simple click.I mark off my orders in one batch, minimising PDF files I have to download and print.Switching accounts is easy. Cons I would love it if I could connect multiple woocommerce stores on the same account without making child accounts. Even so, the child accounts are easy to use so I'm happy overall :) Reason for choosing Starshipit Better customer service, easier to gather details about it, NZ owned. Review Source Response from Starshipit October 15, 2023 Hi Sarah, thanks so much for your kind words! We appreciate the feedback and love to hear the team have been supporting you so well! LS Louise S. Co-Founder Apparel & Fashion Used the software for: Less than 6 months ### "Perfect system for my small business" October 22, 2021 5.0 The onboarding process was really exceptional, not too much and not overwhelming! Personal contact made a real difference and having one person talk me through was great. Adding new couriers was handled really well, a couple of emails and it was done. I believe using Starshipit has saved me from having to employ a person to manage our dispatch, it’s a really seamless integration with our business. Pros As we are a two person international business, wearing many hats, Starshipit is an integral part of our growing business. Saves me double handling orders, as the draft invoice comes through from Xero, I can choose the right shipping method and price, then go back and complete the invoice. I love the one stop tracking page so I can see exactly where my shipments are in the process. We then have the automated emails going out on dispatch and out for delivery. This saves me so much time and stress! Cons I would love the system to automatically contact TNT for pickup. Reason for choosing Starshipit We trialed Sendle and Easyship. We had disastrous results with Easyship as they use their own freight accounts. We had 2 opening orders sent to Holland delivery duty paid so it would be seamless for our clients. This went awry and DHL wouldn’t deliver without the customer paying tax and duty, when we had promised DDP. We lost one customer as they refused delivery and sent their order back. The other one we had to pay the duty and tax again on our customers behalf and are still waiting for the refund from Easyship. No customer support unlike Starshipit. Review Source Response from Starshipit September 10, 2023 Thanks for the detailed review Louise! We pride ourselves on our personalized onboarding, so glad you enjoyed it as much as you did! VR Verified Reviewer Retail Manager Apparel & Fashion Used the software for: 6-12 months ### "Starshipit to manage your logistics. It will do the trick." January 15, 2019 4.0 StarShipIt has been a great tool, beacause you can actually select and work with a variety of couriers and just select the one you want from the ones you normally work with. Everything is set online, so no need to call any of the couriers. I have had no problems with this software. The only perk would be that sometimes the orders don't load fast enough. Pros Starshipit for sending packages for a business is quiet useful. You can log all the stores or accounts to one system and administrate them from any computer. We used the linked version to our package administrator and the orders transfer directly to Starshipit. It is very easy to use once you have had enough practice using it. It is easy to change the addresses as it has a massive search engine. Really good option, except for the fact that it takes some time to load the orders. Cons Sometimes the orders take a long time to load, but this might be a problem of over charging the system with loads of orders (not sure). From my experience sometimes it is very slow, but most of the time it works well. Review Source Response from Starshipit January 16, 2019 Thanks so much for taking the time to write a review of our app, we appreciate the feedback and have sent it to our product manager. Regarding your speed issues we would really like to investigate further and see what we can do to help you speed up the app as you should not be experiencing any delay. Can you email Support@starshipit.com and we will get straight onto it Graham M. Managing Director Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "StarShipItT has consistently been unreliable." February 5, 2018 1.0 Pros The GUI is promising and simple. There are a range of services to choose from. That's about it, now to get into the chewy bits... Cons StarShipItT has consistently been unreliable during the late-afternoon crunch of shipping. Write-backs take over 30 minutes, servers crash. Do not choose this service - shop around. This feedback is from a long-term user of StarShipIT. While they have been receptive to feedback, we're yet to have a week without interruptions in over 12 months. Review Source Response from Starshipit November 15, 2023 Hi Graham, we know it's been a while since you left this review, but we just wanted to say we value your feedback and apologise for the inconvenience you experienced 6 years ago. Whilst Starshipit is hosted on Microsoft Azure and offers 99.9% uptime, our complex integrations with courier APIs can occasionally impact performance. Collaborating closely with our partners, we're always dedicated to resolving such issues swiftly. You can monitor and subscribe to our system status notifications by clicking the bell icon on this page: https://status.starshipit.com/ Your patience and continued commitment to Starshipit over the years is much appreciated! Warm regards, Starshipit's Customer Support Team JZ Jess Z. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Some of the best customer service we've experienced" December 11, 2023 5.0 Very pleasant. \[sensitive content hidden\] have both been absolute legends, helping us navigate the platform in our first few weeks. When things are time critical, their quick response is invaluable. We appreciate all their emails and assistance looking into things for us when we needed answers. Pros It's a very easy to use platform, nice UI and quick to setup. My favourite part of StarShipit is the customer service. We have dealt with sooo many similar software companies recently and their customer service was a defining factor in our decision making process. Cons The software lags a little when using the search function or switching between NEW / SHIPPED / ARCHIVE tabs. Alternatives considered [Shippit](https://www.capterra.com/p/159624/Shippit/)[SmartFreight](https://www.capterra.com/p/144934/SmartFreight/) Reason for choosing Starshipit The integration it offered with our other systems. Review Source MS Melissa S. Owner Director Food & Beverages Used the software for: 2+ years ### "Tasmanian Gourmet Gifts Review " April 28, 2021 5.0 Love the support crew. Very helpful and fast to respond. Pros Its easy to use. Imports perfectly from our website online orders/ Cons nothing to report here. :) There are features I dont know how to use properly but that is my fault! Review Source Response from Starshipit May 3, 2021 Hi Melissa, We're so happy to see you're enjoying our product and thank you so much for the review! We'll be sure to pass your words on to our support team too ^GL rG roberto G. Teacher Events Services Used the software for: Less than 6 months ### "Lifechanging solution!" August 24, 2023 5.0 very smooth, super friendly team, great customer service, saving lots of time Pros very easy to use and customer service over any expectation Cons Is a bit pricy, but you save time so it is worth Reason for choosing Starshipit super easy to integrate with my woocommerce Review Source Response from Starshipit September 10, 2023 Hi Roberto, thanks so much for your kind words. Our team love hearing feedback like this - we really appreciate it. TD Tammy D. Manager Consumer Goods Used the software for: Less than 6 months ### "Where has this been all my life!!" July 5, 2022 5.0 Pros Starshipit has taken our time consuming, frustrating fulfilment process and streamlined it to take the pain away from shipping. Cons That it too me so long to find it.......... Review Source Response from Starshipit September 10, 2023 Thanks Tammy! Glad you found us eventually! Appreciate the feedback as always! MM Mark M. Managing Director Apparel & Fashion Used the software for: I used a free trial ### "Fantastic product with excellent customer service." August 15, 2021 5.0 Made processing orders 50% quicker than my previous systems. Awesome time saver. Pros I love how accurately addresses are matched, label printing from main interface and auto updating of woo commerce store communications with customers. Cons Matching parcel sizes to Australia Post shipping options. Review Source MK Mitch K. Manager Retail Used the software for: Less than 6 months ### "Amazing Shipping Program ease of use and customer service very helpful and fast" November 4, 2021 5.0 Pros Ease of use and the amount of time my staff is saving I am managing to save hours on wages Cons Just trying to setup new carriers into the system Reason for choosing Starshipit Ease of use Review Source JB Jen B. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent product" November 14, 2021 5.0 Excellent. Everything works as I had hoped and the service is exceptional Pros We tried 3 different providers before finding Starshipit and was so happy to have finally found a solution that is intuitive, simple to set up and use and with AMAZING customer service. Cons Nothing at all, the solution is exactly what I am after and more Review Source Response from Starshipit September 10, 2023 Thanks Jen! So happy you found our service amazing! We'll keep it up for you too! VD Vashti D. Gallery Manager Retail Used the software for: Less than 6 months ### "Seamless and easy to use" September 11, 2021 5.0 It's been a great experience so far Pros Integration was easy Importing orders from Woocommerce is easy and efficient Editing shipping labels and orders is easy Printing labels made easy Support was great Cons It is quite an extra cost from what we were spending Reason for choosing Starshipit I chose Starshipit because it allowed us to calculate shipping costs in our website Review Source Response from Starshipit September 10, 2023 Thanks for the review Vashti! The easy theme shines through here and we love it! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.