# Inside Sales Box Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Inside Sales Box the right Lead Management solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/138969/Inside-Sales-Box/reviews --- Inside Sales Box 4.5 (13) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Inside Sales Box Ease of use 4.5 Customer Service 4.6 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joseph R. Store Assistant Retail Used the software for: 1-2 years ### "The application assesses sales productivity with a performance management plan." February 6, 2021 5.0 Inside Sales Box is a wonderful tool to manage the business detail with a single click. Simply we have to add in the primary data and the tool does its section itself. The whole management can work according to its plans and ideas. The strategies are fine and able to implement in different sections. We can watch the detail by segmenting the tool into different parts and would be getting the detail within each part collectively. A multi-purpose application is beneficial for taking over the lead management of the company. Pros Inside Sales Box is a strong application by managing the infrastructure of the company with its detailed management process. We can bring the change by using its lead management to control further promotions in the company. The whole management can be taken over to apply the new methodology of work. We can use the tool for making a wide work distribution among the employees. Cons The application is not much support to the small scale because it may be pricy and people won’t find it helps to work at a low cost. The networking is responsible to carry on its features and managing abilities are more prone to deal with large set-ups. Review Source VR Verified Reviewer Consultant Management Consulting Used the software for: 1-2 years ### "Affordable Alternative to Traditional CRMs" April 14, 2018 5.0 Pros InsideSalesBox provides an all in one solution for prospecting. Their most important feature is a sales dialer and voice drop offering inside a clean CRM. Plus they are very affordable when matched up against the competition. Cons The UI is a tad dated in appearance but the software is very powerful. We love the dialer and voicedrop feature. Review Source VR Verified Reviewer Account Executive Used the software for: 2+ years ### "Good features, but missing functionality" January 10, 2018 3.0 Pros I like that Inside sales dialer is embedded in sales force. Very easy and streamlined to any process you already have inside of sales force. I didn't have to learn anything new which makes this an awesome choice Cons The dialer call quality is not good. very spotty and often disconnects or won't connect at all. Also not all numbers in sales force are able to be used in the dialer which is frustrating when a contact has multiple numbers. Review Source VR Verified Reviewer Certified Personal Trainer Used the software for: Less than 6 months ### "Great features and functionality" May 4, 2018 5.0 The ability to track performance is great! Pros The software helps the sales team stay on track and keep up with prospects which overall makes the team more efficient. The customer service is amazing! Cons The user interface could use a little bit of upgrading but the overall software is excellent to use. Review Source AC Abhilash C. Senior Sales Manager Used the software for: ### "Inside Sales Box is a great tool to help your Inside Sales process Smooth and Productive." January 15, 2016 5.0 The product is great and a market leader in its segment. It's not a CRM that's what most people in the industry take it as. I have seen most companies emphasize on their features and functionalities for creating differentiation in the market, what is different about team ISB is apart from the focus of delivering features they are best with their Customer Service managed by the Support team and Customer Success managers. Overall a great product with a passionate team to work with, would recommend one and all to go for them. Review Source RG Roger G. Sales Used the software for: 6-12 months ### "It's a great tool box for boosting performance. " January 9, 2018 3.0 Pros The software allows you to look at stats and compete daily with colleagues. Also has some cool features such as Gifs. Cons The software is integrated with SF and sometime lags with data. It doesn't always record the accurate details. Review Source AR Anthony R. Business Development Consultant Used the software for: ### "Inside Sale Box Sales Acceleration and Enablement" May 21, 2016 5.0 I have worked in the software industry over 20 years with the biggest companies in the industry. Inside Sales Box (ISB), have done a remarkable job with our implementation. Our Biz Dev. guy Siba S Panigrahi and our Customer Experience Mgr., Pulkit Garg and the entire development team have been there with excellent responsiveness to our needs and requests. They have handled out 1 off's without hesitation and efficiently. I highly recommend ISB to any company that seriously want's to increase sales! Review Source JV John V. Used the software for: ### "Fastest sales progress within 3 days of going live" December 2, 2014 5.0 When we started using Texo, we expected a positive turnaround in about 7 to 15 days and finally a "break-even" on this investment in about a month. This figure was assumed keeping in mind that we were migrating from another system and our agents shall have a learning curve. The agents and the supervisor were comfortable from day 1 and surpassed all our previous records of Sales-Per-Day starting day 3 itself. Review Source SM Shane M. Consutancy Used the software for: ### "Great calling software, Customer support and Easy to use to enhance Sales." February 9, 2016 5.0 Inside Sales Box is one of the best Software to save data and dialing the best part is that it keeps all the data saved and secure. I like theirs customer service like the way they resolves the issues and help Clients. I know of the person in Customer Service Namely "Amitoj" he is always very helpful and caring for Client this is the only reason i love to use this Software. Review Source CP Corey P. Used the software for: ### "software overview of product" October 5, 2016 4.0 overall a good experince with the software easy to use go value for the money and customer support has a good sla Review Source EA Edison A. Business Development Executive Used the software for: ### "Great calling software, Customer support and Easy to use to enhance Sales" February 2, 2016 5.0 This software is excellent and very easy to use this is the best calling software i ever seen and the best this is, If in any case there is an issues regarding texco Amitoj Singh is always ready to help me to resolve the issue ... I must say the best software with best CSM and that is Amitoj Singh.. Review Source CP Charles P. Call Center Supervisor Used the software for: ### "The new ISB demo was great. " February 10, 2016 4.0 With the ability to use LinkedIn and Twitter with the new system, as well as new follow-up features, this will allow more data collection per client. With more information we'll be able to have a better conversation with clients and hopefully better suit their business needs. Review Source RG Raul G. Used the software for: ### "Another IS Review" October 6, 2016 4.0 Great product...but they often fail to release upgrade when noted...not huge issue, but just a bit frustrating. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.