# FluentStream Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about FluentStream Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/138973/FluentStream

---

# 

 FluentStream Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

FluentStream

## What is FluentStream?

From intelligent queue routing that fosters first call resolution to customized reporting that provide key insights into support team productivity, the FluentStream Business phone system is designed with call centers in mind. As an innovative leader in business communications, FluentStream offers dynamic cloud-based technology for all businesses and helps you achieve the best performance possible.

## What is FluentStream used for?

[VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/)[Customer Service](https://www.capterra.com/customer-service-software/)

Top alternative

Featured

Overall rating

Based on 71 user reviews

Reviews sentiment

Positive

92%

Neutral

3%

Negative

6%

Starting price

$20

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for FluentStream?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.fluentstream.com&name=FluentStream)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### FluentStream

4.6 (71)

VS.

[4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/)

Starting Price

$20

Per User, Per Month

Starting Price

$18

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (70)

Ease Of Use

4.6 (697)

Value For Money

4.6 (56)

Value For Money

4.8 (677)

Customer Service

4.8 (67)

Customer Service

4.9 (647)

## FluentStream alternatives

Highest Rated

[VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)

[4.8 (697)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

Starting price

$1.10

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/203084/VoIP-ms/)

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

[4.5 (10,985)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

Starting price

$4.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/)

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)

[4.6 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/175788/Nextiva/)

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

[4.6 (14,560)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/)

Starting price

$14.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

[View all alternatives](https://www.capterra.com/p/138973/FluentStream/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Routing

4.6 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Call Transfer

4.3 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Transfers live calls to other agents

Automatic Call Distribution

3.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Distribute/route/connect calls

Caller ID

5.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Identify the number and contact information of a caller before answering the phone

Voice Mail

5.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Computer-based system that allows users to send and receive voice messages

VoIP Connection

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Place/receive calls through voice over IP connection

FluentStream 53 features

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

System alerts about the need to escalate an issue or request

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Distribute/route/connect calls

A call center that both makes and receives calls

Report incoming and outgoing calls for specific extensions

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call

Record the audio of phone conversations for quality assurance purposes

Sends voice calls to a specific queue based on predetermined criteria

Provide agents with a typical response for common call subject matter

Highlight specific time marks for annotation and review purposes

Measure campaign influence through collection of keyword tracking and revenue sources

Voice conversion to text

Transfers live calls to other agents

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Computer-telephony integration is the use of computers to manage telephone calls

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Alter the layout and content of reports

A call center that primarily receives calls, typically customer service focused

Track and monitor incoming call statistics

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Ability to chat online in real time

Agents choose who to call and when

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple locations

Record the audio of phone conversations for quality assurance purposes

A call center that primarily makes calls, typically sales focused

Track and monitor outgoing call statistics

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

System calls multiple numbers at once and connects the agent to the first number that answers

Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Active monitoring of systems, applications, or networks

Record live video calls to play later

View and track pertinent metrics to find patterns and gain insights from data

Send messages via SMS

Allow customers/users to submit support queries and service requests

Gauge satisfaction and receive information for improvement and success

Turns text into natural sounding speech

Manage calls that were missed or not attended

Connect with meeting participants remotely over video

Computer-based system that allows users to send and receive voice messages

Place/receive calls through voice over IP connection

Track calls answered by employees

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.4 (66)

4.4

Based on 66 reviews

## Pricing

Value for money

4.6 (56)

Free Trial

[View pricing plan details](https://www.capterra.com/p/138973/FluentStream/pricing/)

Essential

$20.00

Per User,Per Month

It includes:

-   24/7 Technical Support
-   99.99% Service Uptime Guarantee
-   Browser Dialing
-   HD Video and Voice Quality
-   Internet Fax
-   Multiple Office Support
-   Personal Onboarding
-   Unlimited U.S. Calls

Advanced

$30.00

Per User,Per Month

It includes:

-   24/7 Technical Support
-   99.99% Service Uptime Guarantee
-   Analytics
-   Auto-Attendant
-   Browser Dialing
-   HD Video and Voice Quality
-   Internet Fax
-   Multiple Office Support
-   Personal Onboarding
-   SMS / Text Messaging
-   Unlimited Conferencing
-   Unlimited U.S. Calls

Complete

$45.00

Per User,Per Month

It includes:

-   1000 Free Toll-Free Minutes
-   24/7 Technical Support
-   99.99% Service Uptime Guarantee
-   Analytics
-   Auto-Attendant
-   Browser Dialing
-   CRM Integrations
-   HD Video and Voice Quality
-   Internet Fax
-   Multiple Office Support
-   Personal Onboarding
-   Post Call Surveys
-   Return Call Routing
-   SMS / Text Messaging
-   Unlimited Conferencing
-   Unlimited U.S. Calls

Value for money

4.6 (56)

4.6

Based on 56 reviews

## Integrations

[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (67)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (67)

4.8

Based on 67 reviews

## User reviews

Overall rating

4.6

Based on 71 reviews

Filter by rating

5(50)

4(15)

3(2)

2(3)

1(1)

Mentioned topic

Sorted by most recent

DG

Diane G.

Assistant

Accounting

### "still the best around"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 19, 2026

overall, fluentstream is a great company, phone system works well, no issues, if there ever is or was an issue just call and they fix it right away

Pros

same as before easy to use, website is easy to navigate and phones work well. customer service is great as well

Cons

as of now I have no cons, we have been customers for quite some time and all is going strong with no complaints

Switched from

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GT

George T.

CEO

Hospital & Health Care

### "Stay Away at ALL costs from Fluent Stream. "

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

December 5, 2024

Terrible. They now take much longer to fix any problems, and their customer service is "lip service"

Pros

Not much. The positive reviews they've received are suspect. We've been with them over a dozen years, and they mess up big time every few years. Their customer support is "lip-service" as their errors have been costly to my company. If you wish to lose $---go ahead with them. They've made errors in our messages-and ask the caller to leave a message-but no cue---so no message is left. They tried to upsell service to an employee-who had no authority-and I found out after I received a crazy bill. Lood at the one stars, as they're valid, They used to be 2.5 stars---not sure how they're at 4.6 to 4.8.

Cons

See above. Customer service. Their inability to fix problems in a timely fashion'

Switched from

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Compatibility, price, online features, customer service which is terrible in the past few years

Alternatives considered

[Timecloud](https://www.capterra.com/p/188513/TimeCloud/)

Reasons for choosing FluentStream

Didn't do enough research or comparisons

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RV

Russell V.

AR AP

Security and Investigations

### "Good service!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 6, 2024

Pros

Super easy to find recorded calls for fact finding or customer issues, and easy to reroute calls during on/off business hours.

Cons

none; I find it super useful and easy to navigate.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LS

Leigh S.

Billing

Medical Practice

### "FluentStream makes my job easier."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 6, 2024

For the time I have been using FluentStream with my company, it has been a very positive experience.

Pros

My favorite aspect is the transcription of the voicemail to my email.

Cons

Some times we have internet issues and that causes the phones to not be usable.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JW

Jay W.

Owner

Printing

### "Excellent service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 6, 2024

Pros

Cost and connectivity, very low cost and connectivity is excellent.

Cons

No Cons

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MP

MaryBeth P.

Director of Audit - Insurances

Insurance

### "FluentStream"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

February 20, 2024

Excellent so far so good. Phone lines work great and billing is simple.

Pros

Easy of logging in to get and pay monthly bill.

Cons

I can't think of anything that I dislike. I use the online portal to pay the bill and that's it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SC

Sharon C.

Family Service Specialist

Education Management

### "Not sure what you mean by this question. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 5, 2024

Pros

Being able to fax to offices in a timely manner. And it allows to see if the fax does not go through.

Cons

As of now since I've been using it there is nothing.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DW

Denise W.

Office Manager HR

Hospital & Health Care

### "Great Customer Service!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 5, 2024

Pros

The job was done a timely and same day manner.

Cons

There has not been any problems with using FluentStream.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

OL

Oliver L.

Medical Director

Health, Wellness and Fitness

### "Over charged for 5 years, refused full refund!"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

June 30, 2020

At first good, at the end less than satisfactory, actually very disappointing. This not the company we contracted with in 2015.

Pros

At this time: none. There is nothing positive to add.

Cons

This was a VOIP service which worked well at first. Over the last year service for technical problems was poor, especially with the call forwarding feature. In April of 2017 my wife was diagnosed with cancer. We also had to close a second office. Up to April 2017 we were using 6 lines. With the office closure of the second office, 2 lines were dropped and Fluentstream was notified of this. However, they continued to bill for 6 lines instead of 4. Then in July 2019 they upped the number of lines to 8. All told this amounted to $1799.00. When we finally caught the problem with the bill this last month we notified them. We also told them we were changing to another vendor. This was probably a mistake. The cited a clause in the contract that stated we had 30 days to dispute any charges. Their monthly statement does not have this stipulation. They knew we were changing vendors, but offered a credit on future bills of $899 or $354 in cash. We are very disappointed with the whole experience with this company.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JJ

John J.

Head of Sales

Information Technology and Services

### "An upstart VOIP provider that will give the big names a run for their money!!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 10, 2020

It's been world-class amazing from the sales process, to onboarding, to daily use.

Pros

The software is fairly straightforward like most VOIP systems. It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use.

Cons

Nothing really. Some things are a little harder to find compared to the bigger systems because they're a new vendor. But they're constantly upgrading and making the system easier and easier to use.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Vonage had no US based support, and it was terrible to get little things fixed in a timely manner. Also, it was very expensive.

Reasons for choosing FluentStream

Their sales process was really consultative, they offered a 30 day free trial, and weren't pushy. They took the time to understand my needs and really build out a structure that worked for me and my team.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/138973/FluentStream/reviews/)

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)