--- title: "FluentStream Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is FluentStream the right Call Center solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/138973/FluentStream/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- FluentStream 4.6 (71) [View alternatives](https://www.capterra.com/p/138973/FluentStream/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of FluentStream Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews MP MaryBeth P Director of Audit - InsurancesInsurance, 501 - 1,000 employeesUsed the software for: More than 2 years. “Phone lines work great and billing is simple. “ February 20, 2024 JW Jay W OwnerPrinting, 2 - 10 employeesUsed the software for: More than 2 years. “Cost and connectivity, very low cost and connectivity is excellent.“ March 6, 2024 ## Showing most helpful reviews Showing 1-25 of 71 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Assistant Used the software for: 3-5 years ### "still the best around" March 23, 2026 5.0 overall, fluentstream is a great company, phone system works well, no issues, if there ever is or was an issue just call and they fix it right away Pros same as before easy to use, website is easy to navigate and phones work well. customer service is great as well Cons as of now I have no cons, we have been customers for quite some time and all is going strong with no complaints Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Review Source General Manager Used the software for: 3-5 years ### "Couldn't ask for better customer service!" January 23, 2019 5.0 Any issue I may have, or need assistance with customer service agents are friendly, helpful and hands on. At first I was skeptical suing a phone company that is not located in my back yard, however remote access is a wonder and gets the issues taken care of, almost immediately. The technology is advanced but easy to use, couldn't ask for more. Pros I love the user friendly platform, very "dummy proof" for those of us that aren't as technologically inclined. I also the love the Fluentcloud mobile app that allows me to access my extension while I am out of the office. Cons I would not say there is anything I don't like, in most cases it is my lack of knowledge on how to navigate the software.However anytime I contact the customer service team they are ready and willing to walk me through these processes through instruction and education. Review Source John J. Head of Sales Used the software for: Less than 1 year ### "An upstart VOIP provider that will give the big names a run for their money!!!" June 17, 2020 5.0 It's been world-class amazing from the sales process, to onboarding, to daily use. Pros The software is fairly straightforward like most VOIP systems. It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use. Cons Nothing really. Some things are a little harder to find compared to the bigger systems because they're a new vendor. But they're constantly upgrading and making the system easier and easier to use. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Vonage had no US based support, and it was terrible to get little things fixed in a timely manner. Also, it was very expensive. Reasons for choosing FluentStream Their sales process was really consultative, they offered a 30 day free trial, and weren't pushy. They took the time to understand my needs and really build out a structure that worked for me and my team. Review Source CEO Used the software for: 3-5 years ### "Stay Away at ALL costs from Fluent Stream. " December 18, 2024 1.0 Terrible. They now take much longer to fix any problems, and their customer service is "lip service" Pros Not much. The positive reviews they've received are suspect. We've been with them over a dozen years, and they mess up big time every few years. Their customer support is "lip-service" as their errors have been costly to my company. If you wish to lose $---go ahead with them. They've made errors in our messages-and ask the caller to leave a message-but no cue---so no message is left. They tried to upsell service to an employee-who had no authority-and I found out after I received a crazy bill. Lood at the one stars, as they're valid, They used to be 2.5 stars---not sure how they're at 4.6 to 4.8. Cons See above. Customer service. Their inability to fix problems in a timely fashion' Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Compatibility, price, online features, customer service which is terrible in the past few years Alternatives considered [Timecloud](https://www.capterra.com/p/188513/TimeCloud/) Reasons for choosing FluentStream Didn't do enough research or comparisons Review Source President Used the software for: Less than 1 year ### "Great VOIP Company!" August 26, 2019 5.0 Very good Pros Its feature packed. Everything I need in a program it offers & its priced right Cons Very little. Maybe they just need to make it a bit easier to find recorded conversations Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Terrible support. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reasons for choosing FluentStream I liked the people & the the support has been outstanding. AND they speak english. LOL Review Source Jeff H. Customer Success Consultant - Software Used the software for: 3-5 years ### "An awesome IP phone software system." December 20, 2017 5.0 The ability to work from anywhere and be able to change anything I need related to my phone system! Pros I love the fact that I get my voicemail sent to my email immediately after they are left. Allows me to stay in touch no matter where I am. Cons Sometimes when I log into the online portal to change my forwarding or follow me functions, it doesn;t save the changes. Seems to be getting better though! Review Source Admin Assist Reception Used the software for: 1-3 years ### "Up's and Downs" August 12, 2019 3.0 Over all it is a GREAT company to work with. I love the support staff they are all friendly and try their darndest to get things fixed. Even if you feel extra needy. They never let on that they aren't happy to help. \[SENSITIVE CONTENT HIDDEN\] is especially patient with our nit pickyness. Pros I really like that it's user friendly and easy to learn. It really helps that it allows us to have many phone lines. Also the online faxing feature and text feature are helpful. Their support team is awesome and there for you 24/7 and don't sound annoyed when you call back multiple times. Cons There were some quirks to work out to get it to work smoothly with our business. We don't like that there isn't a contact list for the fax machine feature and that you can only text 180 characters. The no contact list for the fax slows us down in having to find fax numbers every time. The text feature really limits what we can text clients. We had to get really creative in our wording to keep it within the limit. Switched from We were limited with 2 phone lines and a growing business. Clients were upset that they couldn't get through to us. Also, every time it rained or snowed our phones and internet went down. Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reasons for choosing FluentStream They were a cheaper alternative and didn't make you sign a 3 year contract. Review Source Research Manager Used the software for: 1-3 years ### "Good product with a big miss" April 3, 2019 4.0 Pros It records my calls and it is easy to track them down. Also, they have great support that will back back to you quickly when experiencing a problem. Cons The mobile app has a"touch to sign in" function that has never worked and I don't believe it works. I take a lot of calls on the road and having to pull over to sign into my account is the biggest inconvenience. Review Source John B. Operations Manager Used the software for: Less than 1 year ### "FluentStream customer service is great" November 1, 2018 5.0 FluentStream allows us to manage our phone systems, users, faxes and voice messages in an easy to use interface. Any problems with set up are quickly handled by their customer support team - they are great to work with. Pros There are many features to FluentStream. I especially like getting my voice messages via email. I also like the faxing capabilities and the ability to manage my users. Cons There are so many options which are available that it can be overwhelming setting users up. That is solved though by their excellent customer support. Review Source Director Of Operations Used the software for: Less than 1 year ### "THANK YOU" October 29, 2018 5.0 Outstanding. I've been so pleased with this company. Pros FluentStream has phenomenal customer service. After dealing with the major phone companies for so long, it became very stressful and even costly for our business. However, Fluentstream is a company that seems to truly care. Cons I wish that there were some better options for compatible hardware and even better guidance from the company in terms of finding appropriate hardware. Review Source Owner Used the software for: Less than 1 year ### "Very happy with FluentStream for VoIP" June 10, 2019 5.0 Wow! So...we have been with Fluentstream for approximately 6 weeks. I have to say, we have had the BEST CUSTOMER CARE experience. I went from land lines to voip and honestly did not know what I was doing. Its all new to me. I was pleased with the patience and the crew. We did something dumb and ordered yealink phones off eBay instead of the pre-fixed ones via Fluentstream. I spent hours trying to get them to work and the issue was the software was 6+ years out of date! I wasted time and energy but what was great was the reps at Fluentstream who were patient with me and worked with me until we got the old phones working. I have had a few issues since but they are phone related and Fluentstream answers their chat or emails RIGHT AWAY. We could not be happier. Bottom line: Go with Fluentstream and order their phones. Pros EXCELLENT CUSTOMER SERVICE and great quality lines - everyone can hear us! Cons None so far. We have been pleased with Fluentstream. Review Source Admin Used the software for: Less than 1 year ### "Lexus Of VOIP Services" April 15, 2020 5.0 Pros I have had two lines with Fluentstream at different points of time but had to cancel them as my business was not getting much use of the Toll Free lines. The service has been FANTASTIC through and through and I have nothing but praise for these guys. I have used a bunch of VOIP service but Fluentstream is really enterprise grade stuff and no mickey mouse operation like some of the other players. I was really sad to cancel but should I need a service like theirs in the future, I would even go back in my dreams... Cons Not sure if this was their fault port but the porting in date for my number was 2 weeks from sign up day whereas it was just a few days for Twilio when I ported it out back. Not a big deal for me anyways... Review Source Operations Manager Used the software for: 1-3 years ### "Better value and feature over our last VoIP provider" August 19, 2019 4.0 Whenever I reach out to customer support, I've been assisted immediately. I've not had one bad experience with the support team. Very professional and knowledgeable. Pros I like the ease of pulling report to analyze data. Also, being able to listen in to employee conversations with has been a great tool for training. Cons I do not particularly care for the pop up messages asking if I need assistance every time I log in to the portal. I get the whole idea behind it but it's so easy to reach out for assistance, it's not necessary. If I need assistance, I'll reach out for it. Review Source Mikel B. Help Desk Used the software for: Less than 1 year ### "(Helpdesk guy perspective)Supporting this phone system is a lot easier than our previous one" October 29, 2018 5.0 Overall it's been a great experience. As an entry level help desk guy it's really fun for me to learn the system and get a better understanding of VoIP systems. Pros The GUI makes it so easy that a Helpdesk guy is able to do administrative tasks with ease. It's simple and east to do easy things like reassigning extensions to new users, changing the order of the queue agents, setting up new conference IDs, etc... Also, if there's something I can't figure out I can open a chat with support and I get top quality answers within a minute of opening the chat. Cons The only thing I don't like about the software is a current bug that causes transferred calls to not show up on the Call History page of the recipient. However, Fluentstream support has been very friendly and they are working to resolve the issue. Review Source RH Ryan H. Business Manager Used the software for: 3-5 years ### "Best Service Provider" January 20, 2017 5.0 We have 17 service providers and FluentStream is easily ranked in the top 2 spots alongside Salesforce.com. They have collaborated with us on some custom delevopment projects and have saved us a ton of money over our previous provider. Fluentstream has hands down the most reliable VOIP service I have ever witnessed, as well as a groundbreaking cloud PBX. Pros Reliable UI is fantastic Cloud Based Budget Friendly Not Nickle and Dimed Great Customer Support Cons None Review Source Office Manager Used the software for: 1-3 years ### "Fluent Stream = Beyond Customer Satisfaction" August 12, 2019 5.0 Can forward calls to cell phones easily, has improved our office's work flow and phone system. Pros The Customer Service, if a question ever arises, is impeccable. Cons The cell phone app/ web phone app. It is difficult for our staff to set up and use, Switched from Cost, improved customer service. Reasons for choosing FluentStream Cost, customer service. Review Source Director Used the software for: 3-5 years ### "The Best cloud based VOIP Service ever used !" January 31, 2019 5.0 Pros The best part is the Support we get on customer portal with chat representatives. Timely update of any outage due to server updates. Transparent Billing and Setup (No Hidden Charges) Cons Still Finding...:) Hard to find a Flaw in your System. Review Source CEO Used the software for: 3-5 years ### "Love FluentStream" May 17, 2017 4.0 I can't believe I could get a phone service up and running for my company so quickly and seamlessly. Pros Super fast to install and supper is fantastic. Cons None Review Source Operations Used the software for: Less than 1 year ### "FluentStream VOIP Phone Service - Highly Recommend" October 29, 2018 5.0 Excellent - ours was not an easy setup for 2 companies at one location sharing personnel and phones. I'd recommend using the phones that FluentStream says work best with their system. We have Cisco SPA508G and they are good phones - but the programming is a little more complex to integrate if you need a custom setup. They did an OUTSTANDING job compared with both large and smaller VOIP providers we've used and explored. Pros Value for the Cost is outstanding - significant savings over past providers. Support has been superb for us - quick responses and semi-custom solutions, software offers many setup options, USA competent support. Cons A few very minor glitches with setting up text notifications - however - our customer service agent handled all modification requests promptly and enthusiastically. Review Source Building Administrator Used the software for: Less than 1 year ### "FluentStream review" August 29, 2019 4.0 Customer service is excellent - they are very helpful and get back to you quickly. Pros The translation of the voicemail messages and the cost Cons Our paging system is still not working after 3 months. Switched from [MiVoice Business](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Cost and bad customer service Reasons for choosing FluentStream Cost and connection to owner of company Review Source BIT team member Used the software for: Less than 1 year ### "FluentStream review" November 1, 2018 5.0 allows us to document more details after reviewing calls, this is very beneficial Pros The ease of use is the greatest feature. Cons I don't have any negatives about the software. Review Source AS Andrew S. Operations Director Used the software for: Less than 1 year ### "Fluenstream VOIP service" August 12, 2019 4.0 We now have clear calling capabilities, multiple lines, voicemail boxes, fax capabilities. Pros Extremely helpful customer support. Very attentive and quick to respond. Cons There is nothing that I have seen as a con Reasons for choosing FluentStream Price, features, customer support Review Source MP Markk P. Director Used the software for: Less than 1 year ### "We love FluentStream! " April 25, 2018 5.0 Pros This phone system was way better than our old system and so much more reliable I don't think will ever go back! Cons It works exactly as described way better quality and no more phone issues like we used to have! Nothing bad to say! Review Source Vice President ### "A++ All Around!" May 17, 2017 5.0 Customer Service is unmatched. From day 1, they were able to answer any of questions, comments and concerns. Every feature and capabilities we could ask for were developed. Quality of calls are no longer a concern. Great system, highly recommended! Review Source Billing Used the software for: 1-3 years ### "FluentStream makes my job easier." March 7, 2024 5.0 For the time I have been using FluentStream with my company, it has been a very positive experience. Pros My favorite aspect is the transcription of the voicemail to my email. Cons Some times we have internet issues and that causes the phones to not be usable. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.