# FluentStream Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is FluentStream the right Call Center solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/138973/FluentStream/reviews

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FluentStream

4.6 (71)

[View alternatives](https://www.capterra.com/p/138973/FluentStream/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of FluentStream

Ease of use

4.5

Customer Service

4.8

## Pros and Cons in Reviews

MP

MaryBeth P

Director of Audit - InsurancesInsurance, 501 - 1,000 employeesUsed the software for: More than 2 years.

“Phone lines work great and billing is simple. “

February 20, 2024

JW

Jay W

OwnerPrinting, 2 - 10 employeesUsed the software for: More than 2 years.

“Cost and connectivity, very low cost and connectivity is excellent.“

March 6, 2024

## Showing most helpful reviews

Showing 1-25 of 71 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jessica R.  
General Manager  
Public Relations and Communications  
Used the software for: 2+ years

### "Couldn't ask for better customer service!"

January 22, 2019

5.0

Any issue I may have, or need assistance with customer service agents are friendly, helpful and hands on. At first I was skeptical suing a phone company that is not located in my back yard, however remote access is a wonder and gets the issues taken care of, almost immediately. The technology is advanced but easy to use, couldn't ask for more.

Pros

I love the user friendly platform, very "dummy proof" for those of us that aren't as technologically inclined. I also the love the Fluentcloud mobile app that allows me to access my extension while I am out of the office.

Cons

I would not say there is anything I don't like, in most cases it is my lack of knowledge on how to navigate the software.However anytime I contact the customer service team they are ready and willing to walk me through these processes through instruction and education.

Review Source

JJ

John J.  
Head of Sales  
Information Technology and Services  
Used the software for: Less than 6 months

### "An upstart VOIP provider that will give the big names a run for their money!!!"

June 10, 2020

5.0

It's been world-class amazing from the sales process, to onboarding, to daily use.

Pros

The software is fairly straightforward like most VOIP systems. It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use.

Cons

Nothing really. Some things are a little harder to find compared to the bigger systems because they're a new vendor. But they're constantly upgrading and making the system easier and easier to use.

Reason for choosing FluentStream

Their sales process was really consultative, they offered a 30 day free trial, and weren't pushy. They took the time to understand my needs and really build out a structure that worked for me and my team.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Vonage had no US based support, and it was terrible to get little things fixed in a timely manner. Also, it was very expensive.

Review Source

GT

George T.  
CEO  
Hospital & Health Care  
Used the software for: 2+ years

### "Stay Away at ALL costs from Fluent Stream. "

December 5, 2024

1.0

Terrible. They now take much longer to fix any problems, and their customer service is "lip service"

Pros

Not much. The positive reviews they've received are suspect. We've been with them over a dozen years, and they mess up big time every few years. Their customer support is "lip-service" as their errors have been costly to my company. If you wish to lose $---go ahead with them. They've made errors in our messages-and ask the caller to leave a message-but no cue---so no message is left. They tried to upsell service to an employee-who had no authority-and I found out after I received a crazy bill. Lood at the one stars, as they're valid, They used to be 2.5 stars---not sure how they're at 4.6 to 4.8.

Cons

See above. Customer service. Their inability to fix problems in a timely fashion'

Alternatives considered

[Timecloud](https://www.capterra.com/p/188513/TimeCloud/)

Reason for choosing FluentStream

Didn't do enough research or comparisons

Switched from

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Compatibility, price, online features, customer service which is terrible in the past few years

Review Source

VR

Verified Reviewer  
President  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Great VOIP Company!"

August 23, 2019

5.0

Very good

Pros

Its feature packed. Everything I need in a program it offers & its priced right

Cons

Very little. Maybe they just need to make it a bit easier to find recorded conversations

Alternatives considered

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Reason for choosing FluentStream

I liked the people & the the support has been outstanding. AND they speak english. LOL

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Terrible support.

Review Source

Jeff H.  
Customer Success Consultant - Software  
Computer Software  
Used the software for: 2+ years

### "An awesome IP phone software system."

December 19, 2017

5.0

The ability to work from anywhere and be able to change anything I need related to my phone system!

Pros

I love the fact that I get my voicemail sent to my email immediately after they are left. Allows me to stay in touch no matter where I am.

Cons

Sometimes when I log into the online portal to change my forwarding or follow me functions, it doesn;t save the changes. Seems to be getting better though!

Review Source

KK

Kariann K.  
Admin Assist Reception  
Veterinary  
Used the software for: 1-2 years

### "Up's and Downs"

August 9, 2019

3.0

Over all it is a GREAT company to work with. I love the support staff they are all friendly and try their darndest to get things fixed. Even if you feel extra needy. They never let on that they aren't happy to help. \[SENSITIVE CONTENT HIDDEN\] is especially patient with our nit pickyness.

Pros

I really like that it's user friendly and easy to learn. It really helps that it allows us to have many phone lines. Also the online faxing feature and text feature are helpful. Their support team is awesome and there for you 24/7 and don't sound annoyed when you call back multiple times.

Cons

There were some quirks to work out to get it to work smoothly with our business. We don't like that there isn't a contact list for the fax machine feature and that you can only text 180 characters. The no contact list for the fax slows us down in having to find fax numbers every time. The text feature really limits what we can text clients. We had to get really creative in our wording to keep it within the limit.

Alternatives considered

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)

Reason for choosing FluentStream

They were a cheaper alternative and didn't make you sign a 3 year contract.

Review Source

Hayden Y.  
Research Manager  
Research  
Used the software for: 1-2 years

### "Good product with a big miss"

April 2, 2019

4.0

Pros

It records my calls and it is easy to track them down. Also, they have great support that will back back to you quickly when experiencing a problem.

Cons

The mobile app has a"touch to sign in" function that has never worked and I don't believe it works. I take a lot of calls on the road and having to pull over to sign into my account is the biggest inconvenience.

Review Source

John B.  
Operations Manager  
Construction  
Used the software for: 6-12 months

### "FluentStream customer service is great"

October 30, 2018

5.0

FluentStream allows us to manage our phone systems, users, faxes and voice messages in an easy to use interface. Any problems with set up are quickly handled by their customer support team - they are great to work with.

Pros

There are many features to FluentStream. I especially like getting my voice messages via email. I also like the faxing capabilities and the ability to manage my users.

Cons

There are so many options which are available that it can be overwhelming setting users up. That is solved though by their excellent customer support.

Review Source

Cody B.  
Director Of Operations  
Restaurants  
Used the software for: 6-12 months

### "THANK YOU"

October 26, 2018

5.0

Outstanding. I've been so pleased with this company.

Pros

FluentStream has phenomenal customer service. After dealing with the major phone companies for so long, it became very stressful and even costly for our business. However, Fluentstream is a company that seems to truly care.

Cons

I wish that there were some better options for compatible hardware and even better guidance from the company in terms of finding appropriate hardware.

Review Source

Christina E.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Very happy with FluentStream for VoIP"

June 7, 2019

5.0

Wow! So...we have been with Fluentstream for approximately 6 weeks. I have to say, we have had the BEST CUSTOMER CARE experience. I went from land lines to voip and honestly did not know what I was doing. Its all new to me. I was pleased with the patience and the crew. We did something dumb and ordered yealink phones off eBay instead of the pre-fixed ones via Fluentstream. I spent hours trying to get them to work and the issue was the software was 6+ years out of date! I wasted time and energy but what was great was the reps at Fluentstream who were patient with me and worked with me until we got the old phones working. I have had a few issues since but they are phone related and Fluentstream answers their chat or emails RIGHT AWAY. We could not be happier. Bottom line: Go with Fluentstream and order their phones.

Pros

EXCELLENT CUSTOMER SERVICE and great quality lines - everyone can hear us!

Cons

None so far. We have been pleased with Fluentstream.

Review Source

JG

Jimmy G.  
Admin  
Information Services  
Used the software for: 6-12 months

### "Lexus Of VOIP Services"

April 7, 2020

5.0

Pros

I have had two lines with Fluentstream at different points of time but had to cancel them as my business was not getting much use of the Toll Free lines. The service has been FANTASTIC through and through and I have nothing but praise for these guys. I have used a bunch of VOIP service but Fluentstream is really enterprise grade stuff and no mickey mouse operation like some of the other players. I was really sad to cancel but should I need a service like theirs in the future, I would even go back in my dreams...

Cons

Not sure if this was their fault port but the porting in date for my number was 2 weeks from sign up day whereas it was just a few days for Twilio when I ported it out back. Not a big deal for me anyways...

Review Source

RH

Rhonda H.  
Operations Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Better value and feature over our last VoIP provider"

August 16, 2019

4.0

Whenever I reach out to customer support, I've been assisted immediately. I've not had one bad experience with the support team. Very professional and knowledgeable.

Pros

I like the ease of pulling report to analyze data. Also, being able to listen in to employee conversations with has been a great tool for training.

Cons

I do not particularly care for the pop up messages asking if I need assistance every time I log in to the portal. I get the whole idea behind it but it's so easy to reach out for assistance, it's not necessary. If I need assistance, I'll reach out for it.

Review Source

MB

Mikel B.  
Help Desk  
Information Technology and Services  
Used the software for: 6-12 months

### "(Helpdesk guy perspective)Supporting this phone system is a lot easier than our previous one"

October 26, 2018

5.0

Overall it's been a great experience. As an entry level help desk guy it's really fun for me to learn the system and get a better understanding of VoIP systems.

Pros

The GUI makes it so easy that a Helpdesk guy is able to do administrative tasks with ease. It's simple and east to do easy things like reassigning extensions to new users, changing the order of the queue agents, setting up new conference IDs, etc... Also, if there's something I can't figure out I can open a chat with support and I get top quality answers within a minute of opening the chat.

Cons

The only thing I don't like about the software is a current bug that causes transferred calls to not show up on the Call History page of the recipient. However, Fluentstream support has been very friendly and they are working to resolve the issue.

Review Source

RH

Ryan H.  
Business Manager  
Human Resources  
Used the software for: 2+ years

### "Best Service Provider"

January 17, 2017

5.0

We have 17 service providers and FluentStream is easily ranked in the top 2 spots alongside Salesforce.com. They have collaborated with us on some custom delevopment projects and have saved us a ton of money over our previous provider. Fluentstream has hands down the most reliable VOIP service I have ever witnessed, as well as a groundbreaking cloud PBX.

Pros

Reliable UI is fantastic Cloud Based Budget Friendly Not Nickle and Dimed Great Customer Support

Cons

None

Review Source

AC

Ashley C.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Fluent Stream = Beyond Customer Satisfaction"

August 9, 2019

5.0

Can forward calls to cell phones easily, has improved our office's work flow and phone system.

Pros

The Customer Service, if a question ever arises, is impeccable.

Cons

The cell phone app/ web phone app. It is difficult for our staff to set up and use,

Reason for choosing FluentStream

Cost, customer service.

Review Source

YS

Yashpal S.  
Director  
Telecommunications  
Used the software for: 2+ years

### "The Best cloud based VOIP Service ever used !"

January 22, 2019

5.0

Pros

The best part is the Support we get on customer portal with chat representatives. Timely update of any outage due to server updates. Transparent Billing and Setup (No Hidden Charges)

Cons

Still Finding...:) Hard to find a Flaw in your System.

Review Source

JD

Jason D.  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "Love FluentStream"

January 17, 2017

4.0

I can't believe I could get a phone service up and running for my company so quickly and seamlessly.

Pros

Super fast to install and supper is fantastic.

Cons

None

Review Source

SJ

Steve J.  
Operations  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "FluentStream VOIP Phone Service - Highly Recommend"

October 26, 2018

5.0

Excellent - ours was not an easy setup for 2 companies at one location sharing personnel and phones. I'd recommend using the phones that FluentStream says work best with their system. We have Cisco SPA508G and they are good phones - but the programming is a little more complex to integrate if you need a custom setup. They did an OUTSTANDING job compared with both large and smaller VOIP providers we've used and explored.

Pros

Value for the Cost is outstanding - significant savings over past providers. Support has been superb for us - quick responses and semi-custom solutions, software offers many setup options, USA competent support.

Cons

A few very minor glitches with setting up text notifications - however - our customer service agent handled all modification requests promptly and enthusiastically.

Review Source

AH

April H.  
Building Administrator  
Law Practice  
Used the software for: Less than 6 months

### "FluentStream review"

August 29, 2019

4.0

Customer service is excellent - they are very helpful and get back to you quickly.

Pros

The translation of the voicemail messages and the cost

Cons

Our paging system is still not working after 3 months.

Reason for choosing FluentStream

Cost and connection to owner of company

Switched from

[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)

Cost and bad customer service

Review Source

SS

Sandy S.  
BIT team member  
Marketing and Advertising  
Used the software for: 6-12 months

### "FluentStream review"

October 31, 2018

5.0

allows us to document more details after reviewing calls, this is very beneficial

Pros

The ease of use is the greatest feature.

Cons

I don't have any negatives about the software.

Review Source

AS

Andrew S.  
Operations Director  
Veterinary  
Used the software for: Less than 6 months

### "Fluenstream VOIP service"

August 9, 2019

4.0

We now have clear calling capabilities, multiple lines, voicemail boxes, fax capabilities.

Pros

Extremely helpful customer support. Very attentive and quick to respond.

Cons

There is nothing that I have seen as a con

Reason for choosing FluentStream

Price, features, customer support

Review Source

MP

Mark P.  
Director  
  
Used the software for: Less than 6 months

### "We love FluentStream! "

April 24, 2018

5.0

Pros

This phone system was way better than our old system and so much more reliable I don't think will ever go back!

Cons

It works exactly as described way better quality and no more phone issues like we used to have! Nothing bad to say!

Review Source

DF

Desserie F.  
Vice President  
  
Used the software for:

### "A++ All Around!"

January 9, 2015

5.0

Customer Service is unmatched. From day 1, they were able to answer any of questions, comments and concerns. Every feature and capabilities we could ask for were developed. Quality of calls are no longer a concern. Great system, highly recommended!

Review Source

LS

Leigh S.  
Billing  
Medical Practice  
Used the software for: 1-2 years

### "FluentStream makes my job easier."

March 6, 2024

5.0

For the time I have been using FluentStream with my company, it has been a very positive experience.

Pros

My favorite aspect is the transcription of the voicemail to my email.

Cons

Some times we have internet issues and that causes the phones to not be usable.

Review Source

DG

Diane G.  
Assistant  
Accounting  
Used the software for: 2+ years

### "still the best around"

March 19, 2026

5.0

overall, fluentstream is a great company, phone system works well, no issues, if there ever is or was an issue just call and they fix it right away

Pros

same as before easy to use, website is easy to navigate and phones work well. customer service is great as well

Cons

as of now I have no cons, we have been customers for quite some time and all is going strong with no complaints

Review Source

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