Who Uses This Software?

We serve a variety of individuals and enterprises. Whether you are a professional blogger that wants to stay connected to your readers, or a Fortune 100 organization with multiple channels to monitor.


Average Ratings

24 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • Mautic
  • mautic.org
  • Founded 2014
  • United States

About Mautic

Open Source Marketing Automation with lead management, campaigns, dripflow, social media monitoring, landing pages, funnels.


Mautic Features

  • Activity Tracking
  • Campaign Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking
  • A/B Testing
  • Analytics/ROI Tracking
  • Customizable CTAs
  • Drip Campaigns
  • Dynamic Content
  • Landing Pages/Web Forms
  • Lead Scoring
  • Sales Intelligence
  • Search Marketing
  • Segmentation
  • Social Marketing
  • Website Visitor Tracking

Mautic Reviews Recently Reviewed!


Free open source product that is great when it works, but difficult too

Jul 18, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It is a free and open source and has much of the functionality of the largest players in marketing automation.

It has a decent interface for each component that works fairly well once you understand it.

The integrations with email providers is great once you get them configured.

Other plugins and integrations are very good.

Cons: Email configuration is difficult and problematic. Once running it is good, but you need expertise in configuring all aspects and you have to work with providers that require further expertise in order to increase deliverability. I use Elastic Email and it is a good system, but still difficult if you don't know how email deliverability should be configured.

While the functionality is powerful in terms of the features, there is a disconnection between many of the components and it takes a real learning curve to get things running right. I still struggle with many of the components.

It has features that will allow it to be a semi-decent crm, but they need to add new capabilities to it.

Concepts are difficult as it related to visitors to your site and emails.

Overall: It allowed me to setup some marketing automation for cheap, but it requires a great deal more work than commercial systems to setup and understand.

Mautic provides all the features of highend marketing automation solutions

Nov 02, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Mautic makes marketing automation easy. From campaign scheduling to marketing asset tracking and management Mautic rocks. Extensive and highly flexible contact management is an additional Mautic benefit.

Cons: The most cost-effective implementation of Mautic is to install, setup and manage on your own server. The downside is that you will need the expertise on staff to accomplish this. There is a web-base, subscription version that is as good or better but does come with a monthly fee.

Overall: In today's environment a marketing automation plan is essential and Mautic offers a great one at a great price (free if you can install your self)!

Main features available, active community of developers, growing network of helpers

Aug 25, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The campaign builder is from far the most user friendly one on the market. The open source community is fairly active and growing

Cons: Difficulty to deploy, need to be backed up with technical profile

Overall: I've been using several marketing automation software on my own, Mautic covers the main features digital marketers are willing to automate (i.e. Email builder, landing page builder, very user-friendly campaign builder...)

The main difference with Mautic is that it is an open-source framework, and gathers a growing reliable community of developers. Improvement from version 3.4 to 2.1 are impressive, and has greatly reinforced my trust for this software.

On top of that, the community has developed several useful integration - not to mention the main CRM that are natively offered - I'm also thinking about Zapier, that allows users to quickly connect with other services such as emailing solutions and much more.

The improvement I'm looking for is the social media integration. Posting and tracking info on SM is available but shall allow more interaction depending on which social you want to post on.

Implementation is pretty difficult but very well documented. I would recommend the non-technical profile to require help for this aspect.

Recommendations to other buyers: They are more and more agencies and businesses offering support for Mautic users. Webmecanik (France), Brandsensation (Germany), Marktic (Spain) are some of this integrators that are facilitating the deployment and integration of this marketing automation tool.

Most Frustrating Software that I have ever dealt with

Jan 11, 2017
3/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: That it can monitor the digital interactions of your prospects and deliver dynamic content to them based on those actions.

Cons: No real support and seems like you need more then an intermediate knowledge to get it up and running.

Overall: This looks like an AMAZING platform but honestly I wouldn't know... I have been struggling to get the platform to work for ~18 months. I am by no means a coding wizard or a novice, and my troubles have not been a consistent go at operating it. However I have tended to put it off over and over again because whenever I try and set it up I need to uninstall it and reinstall it. This review is more of a rant than anything I know that there are several people that have had great success. All in all I would say that if you think that you can get it up and running do it it looks great but to date I have not been able to and that is obviously sad and frustrating.

Recommendations to other buyers: Find someone that has used it before to set it up for you.

Is like mailchimp but better

Apr 24, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how great the campings in Mautic are. The visual templates of emails and the easy use for customizing them is amazing.

Mautic use points system to see witch contact are the one's opening your email and helps to focus on the right path. Love how once you get to know the software everything just work and is your to make.

Cons: There is no white labeling, it definitively has some learning curve and the initial setup on cron jobs in a server can be tedious.

Overall: I can control EVERY aspect of my email marketing!

Mautic is the right way to start with Marketing Automation

Jul 12, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is open-source but not poor and developers communities are active and helping if you ask. It has been built by people who know about Martech and it gives you the right setup in your path to it. Definitely useful to start with and even grow with it

Cons: Bugs are there, you bet it, and sometimes you discover them in the worst situations. So you need to test beforehand but bugs are not so many and in several situations you get the solution via forums

Overall: Good product to sell services to our customers

Great software

Aug 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am using this tool for 8 months. It has great: Forms, Dynamic Content, Focus items, Progressive profiling. A lot of plugins. Powerfull tool.

Self-hosted it the bigest pros. Big community. For me the best. Great guide: https://www.mymautic.pl/

Cons: Still a lot of errors... I have had the problem to integration with Hubspot. Documentation does not have actualization.

Overall: No one. I am using this software and promote it in Poland.

A great inbound marketing tool with lots of potential.

Nov 11, 2016
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Mautic has a lot of potential and the pricing is great for small businesses.

Cons: The landing page builder is difficult to use and so is the form builder.

There is no customer support or tutorial to guide you on how to make the most of the features.

Overall: I came across Mautic while searching for a free alternative to Hubspot marketing tools, because $200 monthly while worth it wasn't in my client's budget. I went through their features with a smile on my face and nothing made me happier than knowing it was free.

For a free tool, Mautic is packed with lots of features and that is part of the problem, the other problem is that I no longer take tutorials or read software `manuals' (In my defense, the Mautic manual is way too long to hold my attention and is thus sleeping somewhere on my laptop)

I love being able to upload files to Mautic as an asset and then link them to landing pages for lead generation. The problem is that creating a landing page on Mautic is hell, it has been four months, I've read the manual (The part on how to create landing pages), I've gone through the Mautic blog hoping for an explanatory post, but nope.

I gave up because it was difficult to create a form with lots of details mostly drop down fields and radio select fields. Creating a form that I am pleased with has been tough but it's nothing compared to creating a landing page, where using a blank template or using one of the existing templates. It drove me back to Agile which in turn drove me to Privy.

Like AgileCRM, I still haven't completely given up on Mautic, I just hope they make their interface easy to use, include mini tutorials to make it less overwhelming and make the form creation/ landing page creating easier and smoother.

I haven't used the contacts feature as I never got past the lead generation tools.

Marketing Director

Aug 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Overall: This is a great and easy to use marketing automation software. The fact that it is an open source project make the software very powerful in terms on new features. Every month, you're glad to use a new, modern and extremely useful feature.

Using mautic is simple as a child's play.

Mautic is a powerhouse which you can use to automate 65% of your inbound marketing campaigns!

Aug 18, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Mautic is a powerful tool that makes live of marketing teams so much easier. A few Pro's include:

1. Feature rich

2. Amazing drip campaigns

3. Works well with mailchimp, sendgrid and other providers

4. Well documented with videos

5. One-stop solution for so many web marketing tasks

Cons: The only con would be the easy of getting started. It does require a learning to get started and accustomed to the tool.

Overall: - Email automation

- Intelligent drip campaigns

- Creating smart web forms

- User profiling

Powerful Marketing Automation Tool

May 21, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Open Source: you can change what you want and install it on your servers.

Full of features: campaigns, forms, assetts, pages, workflow... everything you need.

Flessibility: easy to customize.

Cons: Not so easy to use: it's quite difficult to use so you need to understand its components before to make it productive.

Not allowing progressing profiling in forms

Vendor Response

by Mautic on May 22, 2017

Marco, thank you so much for review! We just wanted to follow up with you and let you know that we do have progressive profiling built into our workflow. Please see the documentation for more detail. We hope that helps, thanks again! https://mautic.org/docs/en/forms/progressive_profiling.html (link subject to change)

Capterra loader

The open source Marketing Automation Platform

Aug 05, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact that it's open source and allows your marketing team to customize it, as long as you have developers available to help with that.

Cons: Because you have to set things up yourself, the implementation is quite a long process

Overall: We used Mautic for over 2 years as a backup platform and to keep our smaller email marketing base separated from the main one

Capterra loader

Installed some self-hosted Mautic instances for testing purposes.

Feb 15, 2018
3/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The promise of Mautic's marketing automation is attractive, especially compared to the prices Hubspot is charging. Insights into and tracking of individual users is awesome.

Cons: Open source means support yourself - or invest in professional support. As a dabbler I would discourage anyone from thinking this is easy to do for free - you need to invest a lot of time in making it go, unless you're very savvy.

Overall: Low cost/free alternative to Hubspot. With a lot of elbow grease.

straight forward use. great for businesess

Oct 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: this is literly one stop shop

any marketer that want to follow his or her visitors for the sight without any facebook help or blocks.

Plug Talent is pretty easy to use straight forward.

Cons: some of the features are hard to implimant

Overall: Plug tallet is making your work much easier, you willneed to do the work the software won't do the work for you so get in now and start working , it will benefit you

I am using Mautic for 1 year for manage marketing campaigns

Jan 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Comparing with others AM tools

PROS:

1) you can choose other SMTP to send emails, like mandrill, sendgrid, amazon ses.

2) you can customize everything, if you have a local management system like ERP or a CRM built in house Mautic is perfect for you, you can set according your necessities

3) No limits for contacts and users

4) Perfect to agencies and consultants because you can sell services and not tools

CONS:

1) Don't have a phone support. Its not so good for companies that is not confortable with ticket system.

2)Only 3 themes for landing pages.

3)Dont have a funnel report to identify the marketing and sales steps, how many leads and customers per steps and per traffic source, rate conversion per step.

Been using for about 6 minths

Oct 04, 2018
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - ability to use Amazon SES for email marketing email delivery, virtually eliminating the cost for most small to mid-size businesses.

- amazing funtionality built in

- create fields for contact list, dynamic segmentation, contact notes, event tracking

Cons: - documentation is sparce

- calendar doesn't sync with google calendar

- setup would not be easy without tech background

- knowledge of cron jobs necessary

Overall: This is open source, so I'm optimistic where this will go. Have not had an opportunity to use the marketing triggers yet, which is it's main benefit. However, the ability to expand the contact data collection and use email marketing functionality has been encouraging, but even in this, it was a chellenge to find a responsive template.

The next big guy in Marketing Automation

Aug 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to Use

Lot of Features

Integration with CRMs

Multi-language.

Cons: Only Salesforce CRM have bi-directional sync

Overall: I have using Mautic since 2015 with a lot of instances working up today. Love the product and is the next big guy in marketing automation software.

I found Mautic to be extremely useful and extendable. Out of the box it has great function.

Oct 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money

Pros: It is amazingly easy to get and use. I've been able to sync it with Google and Zoho. I like the geo targeting. Best features are automation and dynamic content serving.

Cons: The updates always crash my system. Also, built in crm is very weak. I use Zoho as main management tool.

Capterra loader

Mautic MAS 5 Stars

Sep 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the extensive functionality of the service. It has saved huge amounts of my time.

Cons: There is no real tech support and the video tutorials on youtube are old.

Overall: We are using Mautic to create landing pages and forms. Also popups on our own site.

Capterra loader

Think of this as the poor man's Marketo

Sep 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: It has most of the functionality you need from a marketing automation platform. But it's a fraction of the cost and will eventually be pretty disruptive for the players in this market.

Cons: It doesn't integrate cleanly with a lot of other stuff the way that Marketo does. It always seems like we're having some little issue with the integrations to gotowebinar and salesforce.com

Use is easy, installation is not

Nov 10, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Comments: Installing and configuring a new Mautic server is complicated. However, if you have someone host it for you - it's not too difficult to use. Since most marketing automation software will cost you over $300 per month, this is a great option. It's nice to have an open source option that allows for customization that complies with regional and national regulations.

A great tool, but must hard to use

Nov 17, 2016
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great campaign config.

Cons: No support.

Overall: It is a great tool that have future, but I think it can focus more on the user experience, to easy use... some times it take so much to do the simple..

Good product with best support and service

Nov 10, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Has everything that I needed in a marketing automation software. Thier support team is always there to help with any issue.

Cons: It lacks live chat support. Secondly, a non-tech person can find it a little complex to use. Rest its good software I will always recommend it to other.

May 21, 2018
3/5
Overall