--- title: "LinkPoint Connect Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LinkPoint Connect Software - reviews, pricing plans, popular comparisons to other Email Management products and more." source_url: "https://www.capterra.com/p/138987/LinkPoint-Connect/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # LinkPoint Connect Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) LinkPoint Connect ## What is LinkPoint Connect? LinkPoint Connect streamlines data entry and access by enabling users to instantly view CRM data within Microsoft Outlook and IBM Notes. Record emails, create new contacts, & sync content to the CRM from the email client. View contact, lead, and opportunity, data or record inbound/outbound emails to the CRM. Sync contacts, calendars, & tasks and work with custom objects. Integration available for Salesforce, Microsoft Dynamics CRM, and a variety of platforms built on Salesforce. ## What is LinkPoint Connect used for? [Email Management](https://www.capterra.com/email-management-software/)[Sales Enablement](https://www.capterra.com/sales-enablement-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 75 user reviews Reviews sentiment Positive 89% Neutral 5% Negative 5% Starting price $16 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LinkPoint Connect 4.4 (75) VS. [4.6 (3,528)](https://www.capterra.com/p/132996/brevo/reviews/) Starting Price $16 Flat Rate, Per Month Starting Price $9 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (75) Ease Of Use 4.6 (14,059) Value For Money 4.4 (70) Value For Money 4.5 (10,358) Customer Service 4.4 (72) Customer Service 4.5 (9,298) ## LinkPoint Connect alternatives [4.5 (506)](https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (1,260)](https://www.capterra.com/p/131735/PandaDoc/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.7 (468)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/138987/LinkPoint-Connect/alternatives/) ## FAQs about LinkPoint Connect Overview ### Which roles and teams benefit most from LinkPoint Connect? LinkPoint Connect is most used by sales teams, account managers, and relationship managers who capture customer emails and contacts in CRM records. Sales leaders and operations managers use it to improve activity tracking and reporting, while project managers, business analysts, and technology staff support consistent CRM data across teams. Answer based on 44 reviews Overview ### What company size and specific industries is LinkPoint Connect built for? LinkPoint Connect is designed for businesses that already use Salesforce or Microsoft Dynamics CRM and need email integration with Outlook or IBM Notes. It is suited to CRM-focused teams across a range of company sizes, including organizations that use Citrix and rely on connected sales and customer management workflows. Features and Usability ### What are the key features of LinkPoint Connect? LinkPoint Connect includes CRM integration and email tracking for recording Outlook emails, attachments, meetings, and activities in Salesforce. Core features include Smart Record, email linking to accounts, contacts, leads, and opportunities, plus contact and lead creation from email. Templates, calendar management, and archiving support consistent communication records. Answer based on 22 reviews Overview ### How does LinkPoint Connect improve sales productivity? LinkPoint Connect helps sales teams spend less time copying Outlook communications into Salesforce and more time managing opportunities. Field representatives and CRM administrators value email logging, file sharing, contact access, reminders, and visibility into activity histories. Productivity can drop when Outlook performance slows, connections need resetting, or attachment handling for new cases is limited. Answer based on 14 reviews Integrations ### Is LinkPoint Connect compatible with Salesforce and Outlook? LinkPoint Connect integrates Outlook activity with Salesforce, helping sales teams log emails, meetings, attachments, contacts, and opportunity updates without repeated data entry. Users generally find installation and configuration manageable, including custom Salesforce environments. However, compatibility is limited for Mac, Outlook for Mac, mobile, webmail, and some remote workflows; updates can occasionally require reinstallation. Answer based on 17 reviews Getting Started and Support ### How easy is it to onboard and train a team on LinkPoint Connect? LinkPoint Connect offers live online training, webinars, and documentation for team onboarding. Reviewers report that everyday users, including sales staff and new hires, generally learn the Outlook and Salesforce features quickly with little training. IT specialists and administrators may need more time for installation, deployment, troubleshooting, and connection management. Answer based on 10 reviews Getting Started and Support ### What customer support options does LinkPoint Connect offer, and how do users rate the experience? LinkPoint Connect offers chat support. Users often describe the support team as responsive, knowledgeable, and quick to resolve questions, with some issues handled within the same business day. However, a few users report difficulty getting timely contact or solutions when the product has connection problems, creating frustration for teams without in-house technical help. Answer based on 16 reviews Features and Usability ### How well does LinkPoint Connect link emails to Salesforce? LinkPoint Connect makes it easy to save Outlook emails, attachments, and activity details to Salesforce records. Sales teams value automatic contact matching, Smart Record options, templates, and access to past case correspondence. Some users encounter slowdowns, crashes, or limited matching for alternate email fields and multi-record linking. Answer based on 18 reviews Features and Usability ### Is LinkPoint Connect easy to use? LinkPoint Connect offers a straightforward Outlook-to-Salesforce workflow for recording emails and related tasks with minimal manual entry. Sales representatives often learn the main actions quickly and appreciate contact matching and clear record options. Some new users need time to understand the interface, while connection issues, freezes, or crashes can interrupt otherwise simple daily use. Answer based on 16 reviews ## Features AI summary Based on 17,634 Email Management reviews Not all Email Management products cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Inbox Management** (**54%** of reviewers rated this feature as critical) - **Search/Filter** (**42%**) - **Email Tracking** (**45%**) LinkPoint Connect includes **Search/Filter** and **Email Tracking**, giving teams a way to find relevant messages faster and monitor email activity after messages are sent. However, it does not include **Inbox Management**. Instead, the product offers **Email Monitoring** (**46%**) and **Alerts/Notifications** (**42%**), which can help teams stay aware of message activity and respond more quickly to important updates, helping businesses keep communication organized and follow-up work on track. Search/Filter 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Contact Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Calendar Management Track and manage schedules and meetings via an integrated calendar Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. LinkPoint Connect 17 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Email Tracking: Track delivered, received, and opened emails - For Sales Teams/Organizations: Caters to sales teams - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria --- Get Advice We can help you find the software with the features you need. Features 4.2 (75) 4.2 Based on 75 reviews ## Pricing Value for money 4.4 (70) Free Trial Basic $16.00 Flat Rate,Per Month Value for money 4.4 (70) 4.4 Based on 70 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (72) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (72) 4.4 Based on 72 reviews ## User reviews Overall rating 4.4 Based on 75 reviews Filter by rating Counts reflect reviews available in this feed. 5(41) 4(26) 3(4) 2(3) 1(1) Mentioned topic Recent reviews first, then most helpful Harsh B. Senior Business Analyst Used the software for: Less than 1 year ### "Best Sync Tool for outlook and salesforce" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 January 14, 2019 Pros Link Point 360 is a geat tool that allows to connect outlook to salesforce. This software is very easy to load and use everyday to keep our data consistent in outlook. It really helps to record emails sent and received to leads contacts and accounts. Cons Sometimes software crash automatically without giving any alert message. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tim R. General Manager Used the software for: 3-5 years ### "Great Outlook extension for Salesforce syncronization" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2018 I benefit from an easy work flow between Outlook and Salesforce Pros LinkPoint360 is the best extension for Salesforce by allowing you to decide what does and doesn't get input. The ability to easily create leads and contacts directly from outlook is very handy when a new prospect comes through a different avenue. It is also handy to be able to record the whole email to the account, contact, or lead for future reference. You even have the ability to edit the message or make notes that aren't in the email but will be recorded with it into Salesforce. If you are in a hurry the smart record just finds the contact or lead and records it without having to search or make changes. Cons I do not like how it manages the spell check. At first it didn't even do spell check but now it checks the entire message, which is really annoying for a long thread. Also, it doesn't have the ability to look for other fields to match an email from, like another email address field in Salesforce. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Cheston B. IT Leader Used the software for: 3-5 years ### "Simple integration between Outlook and Salesforce" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 23, 2016 Linkpoint 360 is a great tool for connecting email items to specific records in Salesforce. From install to configuration to recording to Salesforce; the whole process is fairly easy to use and intuitive. Their customer chat support is awesome and responsive. My only complaint is that they do not have a Mac OS compatible solution which forced us to look to other products like MailDrop to make up for that. Would be nice to see a cloud based or dual compatible version now. Pros Easy to install, configure, and use. consistent and customer service is great. Cons Not compatible with Mac OS, Outlook for Mac, or cloud products like OWA or Gmail. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Account Executive Used the software for: 3-5 years ### "wouldn't want SalesForce without LinkPoint" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2016 The ability to run business opportunities out of Outlook with LInkPoint eases my making new opportunities (one click), opening the exact opportunity I want (side view pane) and also update activity linking to correct contact and opportunity such a time saver. I also like I can change the subject line in my LinkPoint box - different than the subject that is sent to the customer. I can "tell a story" by then just looking at the activity titles. I've called support twice and both times very responsive and solved my issue within the same business day (and they were really user issues, not software issues). Great service for the price point. Pros ease of use and how LInkPoint uses the email address to identify all opportunities for that contact. If I don't have a contact in SF, I can easily add from LinkPoint Cons No thinking of any cons . . . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Operations Manager Used the software for: 1-3 years ### "LinkPoint Could Be your CRM Secret Sauce" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 4, 2022 Pros It is a big time saver!! The auto integration has helped us drive adoption and implementation of workflows relating to our CRM. It creates a lot of efficiency! Cons I find the entire software to not be super user friendly- it takes some time to get it right. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Registered Service Associate Used the software for: 3-5 years ### "LinkPoint and Salesforce" 4.0 November 1, 2018 Pros LinkPoint captures emails in Salesforce with little or no effort Cons There are some glitches. It works 98% of the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Business Operations Administrator Used the software for: Less than 1 year ### "Easy way to record emails in Salesforce." 4.0 June 28, 2018 Record keeping of conversations with customers and prospects. Pros Saving email conversations to Salesforce is amazing when you need to revisit a conversation you had with a customer months or years later, or better yet when you need to read a past employees' conversation without having to request access to that employees email records. You can specific where it should be saved (i.e. the Account, Opportunity, Quote, etc.). Cons Setting up the connection was a little tricky, but worth it (and didn't take that long). It's only beneficial if employees remember to use it- at least the way our is setup means you have to click a different send button that prompts you to search/select the appropriate record before it goes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Director of Development Used the software for: 3-5 years ### "Great email tracker" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2018 Pros This software integrates great with outlook and salesforce. It is also very reasonably priced for what you get. Cons I wish it was easier to use and set up. It seems like it is constantly disconnected and we are short a user. It also does not play nice with our cloud provider for downloading when we add new users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Founder Used the software for: Less than 1 year ### "Linkpoint makes life easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 21, 2021 Easy to instal and allows me to create new CRM accounts when a new contact or account come in via email Pros Links my emails to my CRM - allows for me to work off one screen and log my emails directly to my accounts and contacts Cons fi I were able to include my not work emails and combine them to my link point account that would be good Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Manager of Marketing and Technology Used the software for: Less than 1 year ### "Great Tool that Integrates Outlook and CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 20, 2017 LinkPoint saved us a lot of time when it came to linking documents & data from Outlook to Job Science. Because of that, our data entry team was able to link more CVs in a shorter amount of time so that we are able to market those candidates quicker! Pros The ease of linking CVs to candidate records in Job Science was awesome. We really like how quickly it was able to do this and saved us lots of time on data entry Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/138987/LinkPoint-Connect/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Salesforce Sales Cloud vs LinkPoint Connect](https://www.capterra.com/compare/61368-138987/Salesforce-vs-LinkPoint-Connect)