LinkPoint360

LinkPoint Connect

4.5 / 5 59 reviews

Who Uses This Software?

LinkPoint Connect supports CRM users with email integration. Existing Salesforce, Microsoft Dynamics CRM, and Infor CRM users can seamlessly integrate with Outlook or IBM Notes. Supports Citrix.


Average Ratings

59 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $16.00/month/user
  • Pricing Details
    Discounts available for non-profits. Volume discounts available.
  • Free Trial
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • LinkPoint360
  • www.linkpoint360.com
  • Founded 2001
  • United States

About LinkPoint Connect

LinkPoint Connect streamlines data entry and access by enabling users to instantly view CRM data within Microsoft Outlook and IBM Notes. Record emails, create new contacts, & sync content to the CRM from the email client. View contact, lead, and opportunity, data or record inbound/outbound emails to the CRM. Sync contacts, calendars, & tasks and work with custom objects. Integration available for Salesforce, Microsoft Dynamics CRM, Infor CRM, and a variety of platforms built on Salesforce.


LinkPoint Connect Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management
  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting
  • Collaboration
  • Contact Management
  • Content Management
  • Document Management
  • Goals / Quota Management
  • Lead Management
  • Meeting Management
  • Performance Management
  • Presentation Management
  • Proposal Management
  • Territory Management
  • Training Management

LinkPoint Connect Reviews Recently Reviewed!

Great Product for Sales

Feb 02, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Over that past few years our Sales Department has been using LinkPoint. They loved how easy it was to sync contact data / emails from Outlook to Salesforce without having additional work. The only reason we are no longer using this program is because we moved away from Salesforce - and our team greatly misses the functionality of LinkPoint. We are hoping one day to be able to use this again. Highly recommend!

Vendor Response

by LinkPoint360 on February 02, 2017

Anna, thank you for the review. We are happy to hear that your Sales Department found LinkPoint Connect easy to use. If you ever decide to start using Salesforce again, please reach out to sales@Linkpoint360.com.

Can not work without this tool!

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Totally integrated with Outlook and makes data entry easy to and from Salesforce very easy.

Cons: Absolutely none.

Overall: My sales productivity has increased dramatically since using LinkPoint. I don't have duplicate information from Outlook to Salesforce - LinkPoint does it for me.

Recommendations to other buyers: Look at integrating with HipChat.

Vendor Response

by LinkPoint360 on January 20, 2017

Hi Daniel, and thanks for sharing how LinkPoint Connect helped you out. We're happy to hear you don't struggle with duplicate data now. We're looking forward to continuing to support your productivity with new software updates later this year.

Excellent Product For Sales Professionals

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: LinkPoint360 is a great product and is awesome to use in conjunction with SalesForce. Our Sales Team loved the ability to keep track of communication with their clients. LP360 is very easy to engage and get setup in your operating system. I highly suggest this product for your Outlook and SalesForce connection.

Vendor Response

by LinkPoint360 on January 20, 2017

Thanks for the positive feedback, Paul. We're glad your sales team loves LinkPoint Connect and was able to get up and running easily. We have quite a few tools to support email recording that they can take advantage of. You can read more about them here: http://bit.ly/1LIcu79

Can not do my job without this tool.

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: None, except I wish I had this tool some time ago.

Overall: I work in sales. LinkPoint provides an easy interface between Outlook and Salesforce. With one button push - I can send the contents and attachments from an Outlook email to Salesforce. The is a big time saver - I don't have to retype the information from the Outlook message to Salesforce.

Recommendations to other buyers: It saves time and effort.

LinkPoint is Great!

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have really enjoyed using LinkPoint. It makes my life so much easier to connect my Outlook appointments and emails with Salesforce. Would highly recommend!

Vendor Response

by LinkPoint360 on January 20, 2017

Glad to hear your life is easier with LinkPoint Connect, Jason! We appreciate your review and opinion.

IT admin's dream

Jan 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, low resource consumption, self-updating and 'quiet'.

Cons: Nothing that comes to mind.

Overall: I'm the IT specialist for a midsize organization that uses LinkPoint as the backbone of our CRM strategy. From my perspective, it's easy to use, so very little training is required for new hires, and updates itself, essentially making it one of the very few "set it and forget it" applications that I've ever installed.

I'd say the best proof that LinkPoint is a quality product is how little I have to think about it. It just works. And on the rare occasion, it doesn't, LinkPoint's support team is very knowledgeable and quick to respond to enquiries.

Nothing but good things to say about this product, and don't know what we'd do without it.

Vendor Response

by LinkPoint360 on January 24, 2017

Atom, thank you for the positive feedback regarding your experience with LinkPoint Connect. We are happy to hear how beneficial it is to you and your team.

Sr Education Consultant

Jan 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: I like LP360... its been a great product to log to SF.com and also provide task adding in the same email. However, when it doesnt work... your support teams are very bad at getting in touch or providing solutions. I have found your product to be patchy... but mainly just needs to go into the console and reconnect the salesforce connection, then it works better. It has been much better lately. I have been using this for about 5 years now. If it didnt go patchy, its a great solution and easy to use and does help with sales efficiency in logging to our CRM. Step your support game up, if we didnt have an in house expert... who can tshoot when it does have issues... I would have lowered my ratings due to pure frustration over the years.

Vendor Response

by LinkPoint360 on January 26, 2017

Barry, thank you for the feedback. I am sorry to hear that you are having trouble contacting support. Our Customer Success Manager will reach out to you directly to discuss.

Best Autosync

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The syncing capabilities

Cons: There could be a couple more specific fields

Overall: It's amazing to save a documents in more places than one and find that all of my records are archived due to LinkPoint. I look to the right of my outlook screen and can read a summary of each respective subject.

Vendor Response

by LinkPoint360 on January 24, 2017

Thank you for the positive feedback, Veronica. Regarding specific fields, LinkPoint360 can always customize and add any specific fields that you may need. You can contact sales@linkpoint360.com.

Love the product and the Customer Service team

Jan 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use

Cons: Will sometimes disconnect without reason

Overall: We are a rapidly growing company and we are adding new folks to our team regularly. The LinkPoint team reaches out to us immediately to make sure we meant to add a new license to our account and to let us know what the new cost will be. They are also great when we need to remove a license.

Vendor Response

by LinkPoint360 on January 24, 2017

Carrie-Ann thank you for the response. We are glad to hear that LinkPoint360 is able to quickly address any needs/issues you might have.

Goodbye InstaaCart!

Jan 06, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to use. Grocery's came fast. The two different carts made it a bit confusing but I figured it out. Will try again soon!

LinkPoint 360 - A Must for Salesforce -Outlook Users

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use
Customizable

Overall: Our company adopted LinkPoint360 years ago and it was one of our best business decision. LinkPoint360 allows our employees to seamlessly bridge the content gap between Salesforce and Outlook. We use to daily to upload emails, upload files and share contacts.

Vendor Response

by LinkPoint360 on January 23, 2017

Lisa, we are so happy to hear that LinkPoint Connect has been your tool of choice over the years. Thank you for your response.

Fabulous easy link between Outlook and Salesforce

Jan 06, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Automatic, easy, intuitive. I type an email and hit the record and send link. The software matches the email with a Salesforce contact and allows me to select the criteria under which I want to the communication tagged. Minimized manual updating of my call history.

Vendor Response

by LinkPoint360 on January 25, 2017

Jeff, thank you for the feedback. I saw you left 1 star was there something else that you would like to discuss that we can help with?

Good feature

Jan 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Good feature. Our company uses this feature daily for salesforce to link our emails together it is a great product with very minimal issues over the last five years I've been using this.

Vendor Response

by LinkPoint360 on January 25, 2017

Daniel, thank you for the feedback. We are glad that LinkPoint Connect helps you on a daily basis with minimal issues.

Too Easy not to use

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use to record activity.

Cons: There is nothing I don't like

Overall: Easiest way to record e-mail conversations, meeting, and activity in salesforce. Must have for any sales team. Single click recording of e-mails to contacts, as well as meetings. Install was painless, and configuration is just as easy.

Recommendations to other buyers: Get it! Every sales person I know hates recording activity, but its a necessary thing. This makes it painless.

Vendor Response

by LinkPoint360 on January 25, 2017

Andrew, thanks for the feedback. I am happy to hear that LinkPoint Connect helps you easily record emails and the installation was simple.

Impressive Ease of Use

Jan 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use linkpoint to transfer information from my outlook to salesforce. I find it very easy to use and efficient.

Vendor Response

by LinkPoint360 on January 25, 2017

Thank you for the feedback, Corinne. Glad to hear that LinkPoint Connect is easy and efficient for you to use.

LinkPoint Connect

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Captures information with ease. Once set up you can work with confidence knowing LinkPoint is working as it should.

Vendor Response

by LinkPoint360 on January 25, 2017

Thank you for the response, Tami. Glad to hear that LinkPoint Connect has been simple and easy to use.

Works as Promised

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: LinkPoint works exactly as promised. I have had no issues with the software and I use it every day.

Vendor Response

by LinkPoint360 on January 25, 2017

Allyson, thank you for the response. Glad to hear that LinkPoint Connect has been helpful and efficient.

Account Manager

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use with Salesforce

Cons: None

Overall: Great tool for all of our sales people!!! A great way to capture all our data and links to Salesforce seamlessly.

Recommendations to other buyers: Must have for inside sales

Vendor Response

by LinkPoint360 on January 25, 2017

Sharon, thank you for the feedback. We are glad that LinkPoint Connect is working well for you and your team.

Worthwhile Resource

Dec 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and configure

Cons: Being on different time zones for support if there is a problem

Overall: This has proved to be a very valuable resource with benefits seen across multiple departments. We are looking forward to continuing using this going forward into next year and beyond.

Recommendations to other buyers: The benefits are easily seen across all departments allowing sales and marketing teams to stay up to date with important information being tracked

Vendor Response

by LinkPoint360 on January 23, 2017

Robert, we are happy to hear that LinkPoint Connect has been a success for you and the multiple departments in your company. Thank you for the feedback.

Bridging Outlook and Sales Force.com

Dec 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: LinkPoint is a great tool. Before getting it, working between Outlook and Sales Force.com was clumsy at best. Now I am much more efficient.

Vendor Response

by LinkPoint360 on January 25, 2017

Thank you for the response, Randy. Glad to hear that LinkPoint Connect makes your work day more efficient.

Overall easy to use; but more functionality would be helpful.

Dec 28, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use

Cons: When I randomly get signed out and cant figure out how to get back in on the same device I always use.

Overall: It's convenient for recording emails to our CRM (Salesforce) but it would be better to record the same email to more than one opportunity; sometimes the app randomly signs out and won't let me record emails. Luckily the company IT support we have has been helpful- it's just a bit annoying to have to spend time on it. It would also be nice to have the ability to record a call or set up a meeting with clients we're emailing with; also sometimes the contact info from the email signature doesn't transfer to the correct fields when I am trying to create a new account or contact (i.e. professional suffixes like PE show up as last names and last names are part of first names.) Overall, I'm definitely generally satisfied with how Linkpoint is used in my organization; it definitely makes things easier in managing emails related to our CRM records.

Vendor Response

by LinkPoint360 on January 27, 2017

Thank you for the reivew, Ashley. If you continue to have issues with LinkPoint Connect, please do not hesitate to reach out to our Support team at support@linkpoint360.com.

Great Tool

Dec 28, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: LinkPoint Connect works great for our organization. Being able to choose templates you've already saved in Salesforce is great! No need to copy and paste.

A few downsides: 1) Sometimes the merge fields don't work (and this isn't for the lack of choosing template values. They simply are not recognized), 2) Software needs to be restarted periodically to work, and 3) If you go over your API request limit somehow, software will not work until API requests are reset (usually within 24hrs). These don't happen often, but something to be aware of just in case they do.

Overall this is a great tool!

Vendor Response

by LinkPoint360 on January 27, 2017

Kristie, thank you for the review. We are happy to hear that the Salesforce templates help you save time. We are happy to hear that LinkPoint Connect has been a great tool for you and your organization.

LinkPoint is Great!

Dec 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: LinkPoint Connect is invaluable to me in my work. It allows me to save emails to my CRM as I send them. No additional work.

Vendor Response

by LinkPoint360 on January 23, 2017

Joe, thank you for the feedback. We are happy to hear that LinkPoint Connect is an invaluable tool.

Great addition for a 16 person team

Dec 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, quickly provides information

Cons: Sometimes has difficulty populating fields with proper information.

Overall: We recently switched to a new CRM system where the stock side bar was clunky and unreliable. LinkPoint has and will again be our go-to for a side bar as it is quick and reliable.

Recommendations to other buyers: No need to look anywhere else.

Vendor Response

by LinkPoint360 on January 26, 2017

Thank you for the review, Kyle. Glad to hear that LinkPoint Connect is supporting your needs and continues to be your go-to product.

Great Product!!!

Dec 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is great. It does everything it says that it will do.

Cons: Nothing.

Overall: This is a great product. In a time where we have in-depth compliance rules, this software helps capture important data that we have to keep available at all times.

Recommendations to other buyers: None.

Vendor Response

by LinkPoint360 on January 27, 2017

Andrew, thank you for the review. We are happy to hear that LinkPoint Connect has addressed all your needs and continues to be a great tool for you and your organization.

LinkPoint Pilot Program

Dec 28, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That it's a hidden program when tracking emails

Cons: Not 100% in the way we want them recorded - if they aren't in the inbox and already filed - they aren't tracked.

Overall: We appreciate you having our emails tracked as a pilot for your future programs and are grateful for what we receive!

Recommendations to other buyers: Always check to be sure the program is running if you haven't seen it in a few days - sometimes in the background it can disappear

Vendor Response

by LinkPoint360 on January 31, 2017

Sara, thank you for the review. We are glad to hear you enjoy using LinkPoint Connect.

Great tool

Dec 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy and fast way to sync communications between salesforce and emails

Cons: it's not available as App in cell phones

Overall: LinkPoint is great tool to sync our communications using few clicks, its save time and ensure accuracy

Recommendations to other buyers: It would be great if there is cell phone app for that software, this way I can use my cell phone more effectively to communicate and sync the communication data from my cell phone.

Vendor Response

by LinkPoint360 on January 26, 2017

Maged, thank you for your review. Glad to hear that LinkPoint Connect saves you time syncing your emails to Salesforce.

Works as it should

Dec 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Captures the info needed

Cons: Sometimes has annoying pop up that we have to click allow.

Overall: We use it and it seems to capture everything. It has done what it is supposed to and helps with all of our stringent compliance rules.

Recommendations to other buyers: None.

Vendor Response

by LinkPoint360 on January 27, 2017

Thank you for the review, Zacharia. We are happy to hear that LinkPoint Connect delivers exactly what you need.

Simple integration between Outlook and Salesforce

Dec 20, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to install, configure, and use. consistent and customer service is great.

Cons: Not compatible with Mac OS, Outlook for Mac, or cloud products like OWA or Gmail.

Overall: Linkpoint 360 is a great tool for connecting email items to specific records in Salesforce. From install to configuration to recording to Salesforce; the whole process is fairly easy to use and intuitive. Their customer chat support is awesome and responsive. My only complaint is that they do not have a Mac OS compatible solution which forced us to look to other products like MailDrop to make up for that. Would be nice to see a cloud based or dual compatible version now.

Recommendations to other buyers: None

Vendor Response

by LinkPoint360 on January 26, 2017

Thank you for the review, Cheston. We are glad LInkPoint Connect is meeting your needs. We can add you to our list and update you as we work on a cloud based solution.

Excelent solution to connect Outlook to Salesforce

Dec 18, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We use LinkPoint Connect 5 years already to connect Microsoft Outlook to Salesforce and we are a happy customer. It is an easy to use and cost-effective tool to record our emails in Salesforce and easily create contacts and leads from emails.

Vendor Response

by LinkPoint360 on January 30, 2017

Yair, thank you for the feedback. We are glad to hear that you've been using LinkPoint Connect for 5 years and you are happy with the software.

Using LinkPoint everyday in the workplace

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Makes linking emails to SF much easier! Especially for our team that is out in the field and work remotely.

Vendor Response

by LinkPoint360 on January 26, 2017

Kavitha, thanks for the feedback. We love to hear that LinkPoint Connect is addressing you and your company's needs.

Great support, great tool

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Great tool to link Outlook with Salesforce. Could be more user-friendly but support is super devoted and quick.

Vendor Response

by LinkPoint360 on January 27, 2017

Gen, thank you for the review. We are happy to hear that LinkPoint Connect supports your needs.

LinkPoint User

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: I've never had any problems with the software.

Overall: I've used Linkpoint for the past 5 years as inside sales to outside sales representative and it makes my daily workflow a lot easier. Can't recommend it enough.

Vendor Response

by LinkPoint360 on January 26, 2017

Thanks for the review, Chris. We are glad to hear that LinkPoint helps make your work day easier.

Some good features, could be better!

Dec 15, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Email integration, Salesforce panel in Outlook

Cons: Calendar and tasks duplicate in outlook

Overall: Linkpoint 360 has some good features in the Outlook integration with Salesforce. The email option works well and outlook side's panel is a good tool. The Calendar a Task integration is clunky and requires closer attention, they are not seamless and duplicate events and tasks.

Vendor Response

by LinkPoint360 on January 24, 2017

Brad, thank you for the feedback. Regarding Calendar sync, here is an article that might help you to test your sync setting by running a one time manual sync, http://www.linkpoint360.com/kb/syncing-calendar-manual-sync-outlook-salesforce/. Additionally, you can reach out to support@linkpoint360.com for one on one assistance.

Good product, could be better

Dec 15, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: My major gripe is that this product does not work remotely with my iPhone or with my mac using office. I travel quite a bit, as do most salespeople, and this product is not supported for mobile people. I suspect it is a big issue for many mobile professionals.

Vendor Response

by LinkPoint360 on January 30, 2017

Ira, thank you for the review. We are working on a cloud based solution that will meet you Mac needs. I have added you to our mailing list to receive updates as they become available.

Good product

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Captures emails

Cons: Occasionally shuts itself down and I have to manually restart it.

Overall: Good product. Works as it is supposed to. We use it for capturing all of the emails. Efficient tool.

Recommendations to other buyers: Nope.

Vendor Response

by LinkPoint360 on January 26, 2017

Zac, thanks for the feedback. We are happy to hear that LinkPoint Connect helps manage your emails and is efficient for you and your team.

Love LinkPoint

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use and implement and has a myriad of ways to see, use, and connect information

Cons: I wish we could connect to custom objects somehow - not sure I would really classify this as a con but it would be great to have that capability!

Overall: We have used this for three years and chose it over the salesforce outlook integrator due to much better features and ease of use for different sales staff styles.

Recommendations to other buyers: Just get it!

Vendor Response

by LinkPoint360 on January 27, 2017

Thank you for the review, Rosa. We are happy to hear that LinkPoint Connect has been successfully implemented and easy to use for you and your team.

Excellent and necessary extension

Dec 15, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: LinkPoint has been the vital piece of the puzzle. The seamless integration to Outlook has sped adoption of SalesForce as well as helped reduce roadblocks to the use of SalesForce. I love the way I can see all open opportunities when receiving an email from a contact. Makes creation of new opportunities easy! Thank you!!

Vendor Response

by LinkPoint360 on January 27, 2017

Louis, thank you for the review. We are happy to hear that LinkPoint Connect fits your needs and continues to be a vital part of your organization.

LinkPoint is a huge time saver!

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: LinkPoint has been a great time saver to connect the large number of outlook emails into appropriate accounts in SFDC. It's simple to use - with he click of a button everything g is recorded correctly!!

Vendor Response

by LinkPoint360 on January 26, 2017

Thank you for the review, Michelle. Happy to hear that LinkPoint Connect saves you time with email recording.

Linkpoint360

Dec 15, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease-of-use, convenience.

Cons: Often slow to start, sometimes the software crashes.

Overall: Sometimes slow. Sometimes crashes. Other than that, it's terrific. I like the way it working Isis emails and sends them into cases on Salesforce. This makes things very convenient for me as I often have to go back and reference material that has been exchanged. Whenever I need to know some information about a certain case I am working, I know I can easily find it by using the attached emails as reference material.

Recommendations to other buyers: Customer service is pretty good if you talk to them via the chat.

Vendor Response

by LinkPoint360 on January 30, 2017

Dustin, thank you for the review. We are glad to hear that LinkPoint Connect is convenient for you to record to your email client to review cases, etc.

Marketing Coordinator & Salesforce Administrator

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The support team is great and is always quick to respond to any questions or concerns I may have. I do however wish LinkPoint was available on Macs and mobile devices.

Vendor Response

by LinkPoint360 on January 30, 2017

Kristen, thank you for the review. We are happy to hear that our Support team is quick to help you with any issues you may encounter. Regarding Mac, we are working on a cloud based solution. I can add you to the list and will update you as more information becomes available.

Mixed feeling on utility

Dec 15, 2016
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Convenient. Works well within Outlook for windows

Cons: No Mac solution

Overall: The software works fine, however, our company is a mixed platform. We have a number of mac users who have no solution. We are currently evaluating other solutions in order to accommodate both platforms.

Recommendations to other buyers: Develop a mac solution. Preferably outlook for mac, direct on the computer (not cloud based).

Vendor Response

by LinkPoint360 on January 30, 2017

Ben, thank you for the review. We are working on a cloud based solution to address Mac users. I will make sure you are on the list and you will receive updates as they become available.

Great tool - saves time!

Dec 15, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and connectivity into Outlook.

Cons: None!

Overall: I'm in Sales and using Salesforce. Without this tool, I would spend countless hours re-entering information into Salesforce that LinkPoint enters automatically in seconds.

Vendor Response

by LinkPoint360 on January 30, 2017

Dan, thank you for the review. We are happy to hear that LinkPoint Connect saves you time and is easy to use.

Great Product

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of integration with Salesforce. My team is able to quickly transfer pertinent information to the places in Salesforce it needs to be.

Cons: Does not automatically register as being an "email". No major drawbacks.

Overall: Has increased our adoption and information 10 fold while making Salesforce a more effective tool. The best part is that the time spent to do this was minimal because Linkpoint integrates so well with Salesforce.

Vendor Response

by LinkPoint360 on January 31, 2017

Larry, thank you for the review. Glad that LinkPoint Connect is efficient for you and your team, and transfers the appropriate information to Salesforce.

Great way to efficiently save emails from Outlook to Salesforce!

Dec 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Love that Smart Record enables sending and saving simultaneously!

Cons: Seems to take longer to pop up the Record window and complete searches when not in the office on our network.

Overall: We do all our email from Outlook, so LinkPoint Connect helps us effectively save emails to Salesforce. We love the Smart Record option, but also helpful to have the ability to tailor the approach for an individual email when necessary.

Vendor Response

by LinkPoint360 on January 24, 2017

Sam, thank you for the review. We are glad to hear that Smart Record makes saving emails from Outlook to Salesforce simple and seamless.

Secure & compatible

Dec 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: LinkPoint has been a great help when it comes to keeping our customer's personal information private and secure. Makes linking data in Salesforce from Outlook is a breeze!

Vendor Response

by LinkPoint360 on January 30, 2017

Thank you for the review, Christina. We are happy that LinkPoint Connect keeps customer's information private and secure and linking data to Salesforce from Outlook is a breeze.

Improves salesforce productivity and proper opportunity tracking

Dec 15, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use LinkPoint360, the outlook/Salesforce integration helps keep our Salesforce productive.

Cons: Configuration of the product could be done better

Overall: I have the entire global Salesforce using LinkPoint as it enables them to be more productive in the field and properly tracking their opportunities. The feedback that I get is simply that this tool saves them time and makes using our CRM tool easier.

Recommendations to other buyers: Having easier training videos that show off the power of LinkPoint360 are not easy to find.

Vendor Response

by LinkPoint360 on January 20, 2017

Thank you for the review, Mike. If you have additional details for how we could better configure LinkPoint Connect, we would love to hear it. You can provide more feedback via our Connect Comments program: http://bit.ly/2gkIWEc We look forward to your ideas.

Helpful product

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: This is a helpful tool, makes recording emails easy and consistent. We use in for our entire team and it has increased our documentation.

Vendor Response

by LinkPoint360 on January 30, 2017

Thank you for the review. Glad to hear that recording emails are easy and consistent.

wouldn't want SalesForce without LinkPoint

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use and how LInkPoint uses the email address to identify all opportunities for that contact. If I don't have a contact in SF, I can easily add from LinkPoint

Cons: No thinking of any cons . . .

Overall: The ability to run business opportunities out of Outlook with LInkPoint eases my making new opportunities (one click), opening the exact opportunity I want (side view pane) and also update activity linking to correct contact and opportunity such a time saver. I also like I can change the subject line in my LinkPoint box - different than the subject that is sent to the customer. I can "tell a story" by then just looking at the activity titles. I've called support twice and both times very responsive and solved my issue within the same business day (and they were really user issues, not software issues). Great service for the price point.

Recommendations to other buyers: I like the "log a call" and ability to add an opportunity from Outlook. That ties my contact to the opportunity and saves some steps if I had entered from SForce.

Vendor Response

by LinkPoint360 on January 30, 2017

Debra, thank you for the review. We are happy to hear that LinkPoint Connect has been extremely useful for your day-to-day activities within Outlook. Additionally, we are happy to hear that LinkPoint Connect is easy to use and our Support team has helped assist you promptly.

Awesome experience

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Linkpoint connect has been an amazing tool for our company. Not sure where we'd be without it. Excellent value for what it does.

Vendor Response

by LinkPoint360 on January 31, 2017

Thank you for the review, James. We are happy to hear that LinkPoint Connect has been vital to your company's needs.

Well it works... Sorta

Dec 15, 2016
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: It adds my emails to SF when I expect it to

Cons: It won't add bulk emails segregated by name to SF

It crashes my outlook and email screen

It is slow and clunky

It doesn't scale

Overall: Having been a user of LP for 2.5 years now, it is an application that works about as good as you would expect other than the fact that it crashes outlook and causes bugs in my email screens

It is an acceptable product for the $ we invest in as there also isn't many alternatives on the market

Vendor Response

by LinkPoint360 on January 26, 2017

Daniel, thanks for the feedback. I am sorry you've been having issues with LinkPoint Connect. Please do not hesitate to reach out to our Customer Success Manager, Levy, to discuss this further. lsinyor@linkpoint360.com.

Overall good. Value for the money

Dec 15, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Often slow, a bit complex to install and deploy (need to support users), not able to link to multiple items in one shot.These were our pains, but overall it fit 95% of the purpose and was our best option.

Vendor Response

by LinkPoint360 on January 20, 2017

Thank you for the review, Romain. We'd like to learn more about how you would like to link items using LinkPoint Connect. If you could provide some more feedback via our Connect Comments program (http://bit.ly/2gkIWEc), we'll certainly take a look at this.

GM and Director, Training & Support

Dec 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy
Organized
The reminder feature

Cons: Sometimes it is glitchy, usually whenever there's an update done;

Overall: Great service and quick to respond. Not excited about the recent price jump, but it is the best product out there we've seen to work with our custom salesforce product. Our customers love it. Sometimes it does freeze upon start up and whenever it needs an update it tends to malfunction on about half of our user's PCs and we need to reinstall in some cases. Other than that, we are LinkPoint fanatics.

Recommendations to other buyers: Great product and easy to use!

Vendor Response

by LinkPoint360 on January 31, 2017

Cindy, thank you for the review. We are happy to hear that LinkPoint Connect is easy to use. If you continue to have any issues please do not hesitate to reach out to our support team at support@linkpoint360.com.

Works great!

Dec 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: LinkPoint connect is a wonderful software. It has really been a terrific time saver for me. LinkPoint Connect was easy to learn, very simple to use and I would now be lost without it.

Vendor Response

by LinkPoint360 on January 26, 2017

Lisa, thank you for the feedback. We are happy to hear that LinkPoint Connect is a time saver and easy for you to use.

Disconnect

Dec 15, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: For the majority of the time, Linkpoint works fantastic! It would be nice to be able to link to more than one thing at a time eg in Salesforce and Opportunity, Account and Contact.
Also, every once and a while it kicks you out and has to go into email, add-ons etc to make sure it is not disabled!
But overall, it works well!

Vendor Response

by LinkPoint360 on January 20, 2017

Thank you for the review, Andrea. We'd like to learn a little more about how you want to link your emails to Salesforce objects. You can provide us more feedback for our roadmap with our Connect Comments program: http://bit.ly/2gkIWEc We look forward to your response.

Easy to use, great walkthroughs, but needs more features

Nov 01, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We used LinkPoint for our triage team. The product works well, with a couple of exceptions. 1) The product crashes Outlook for our users. 2) The product does not allow us to easily import attachments onto new cases.
The walkthroughs and the staff are great, but we need that extra attachment functionality in order to be efficient.

Vendor Response

by LinkPoint360 on January 20, 2017

Thanks for the feedback, Deborah. We'd love to learn more about your attachment needs. You can submit your ideas for our roadmap in our Connect Comments program: http://bit.ly/2gkIWEc We look forward to hearing more from you.

Great tool for linking Salesforce to Outlook

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Keeps my emails sorted by contact.

Overall: LinkPoint connects Outlook to Salesforce so you can attach your emails to the specific account. This puts everything in one spot and is great if you have multiple people working on an account.

Vendor Response

by LinkPoint360 on January 23, 2017

Hi Matt, thank you for the feedback. We are glad to hear that LinkPoint Connect helps you attach emails to specific accounts and keeps everything organized.

The most reliable email notification system available

Oct 05, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reliability and time it saves us on task documenting.

Cons: It's not always intuitive to new employees.

Overall: I love these guys. Their support is unparalleled, and the product the most reliable one I've been able to find, and I've tried a few.

Recommendations to other buyers: Highly recommend. Super affordable and totally worth the time-savings.

Vendor Response

by LinkPoint360 on January 20, 2017

Thanks for the review, Stacey. We're happy you've had a great experience with our product and our team. We have a Getting Started Guide we can provide so new employees can get up and running a little more efficiently. Just email your rep or sales@linkpoint360.com.

great product, easy to use

Oct 04, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use.

Overall: Product makes it easy for sales teams to integrate their meeting notes, calls, emails, etc to Salesforce. All it needs is Mac integration to make it perfect.

Vendor Response

by LinkPoint360 on January 12, 2017

Thanks for the positive review, Rui. Happy to hear LinkPoint Connect is meeting your needs. We can put you on our list to receive more details as we work on a cloud based solution.