# LinkPoint Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is LinkPoint Connect the right Email Management solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/138987/LinkPoint-Connect/reviews

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LinkPoint Connect

4.4 (75)

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Last updated March 13th, 2026

# Reviews of LinkPoint Connect

Ease of use

4.4

Customer Service

4.4

## Pros and Cons in Reviews

Jodie B

Operations ManagerBanking, 11 - 50 employeesUsed the software for: 1-2 years.

“It is a big time saver!!“

September 23, 2022

## Showing most helpful reviews

Showing 1-25 of 75 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Harsh B.  
Senior Business Analyst  
Computer Software  
Used the software for: 6-12 months

### "Best Sync Tool for outlook and salesforce"

January 11, 2019

4.0

Pros

Link Point 360 is a geat tool that allows to connect outlook to salesforce. This software is very easy to load and use everyday to keep our data consistent in outlook. It really helps to record emails sent and received to leads contacts and accounts.

Cons

Sometimes software crash automatically without giving any alert message.

Review Source

Response from LinkPoint360

January 14, 2019

Hi Harsh, Thank you for the review. We are glad to hear that LinkPoint Connect is addressing your sync needs and its ease of use. If you need an assistance, please reach out to support@linkpoint360.com

TR

Tim R.  
General Manager  
  
Used the software for: 2+ years

### "Great Outlook extension for Salesforce syncronization"

March 30, 2018

5.0

I benefit from an easy work flow between Outlook and Salesforce

Pros

LinkPoint360 is the best extension for Salesforce by allowing you to decide what does and doesn't get input. The ability to easily create leads and contacts directly from outlook is very handy when a new prospect comes through a different avenue. It is also handy to be able to record the whole email to the account, contact, or lead for future reference. You even have the ability to edit the message or make notes that aren't in the email but will be recorded with it into Salesforce. If you are in a hurry the smart record just finds the contact or lead and records it without having to search or make changes.

Cons

I do not like how it manages the spell check. At first it didn't even do spell check but now it checks the entire message, which is really annoying for a long thread. Also, it doesn't have the ability to look for other fields to match an email from, like another email address field in Salesforce.

Review Source

Response from LinkPoint360

April 3, 2018

Hi Tim, thank you for the positive feedback. We are glad to hear that LinkPoint360 has helped with email recording, specifically Smart Record. If you do have any questions in the future, please do not hesitate to reach out to sales@linkpoint360.com.

CB

Cheston B.  
IT Leader  
Retail  
Used the software for: 2+ years

### "Simple integration between Outlook and Salesforce"

December 20, 2016

3.0

Linkpoint 360 is a great tool for connecting email items to specific records in Salesforce. From install to configuration to recording to Salesforce; the whole process is fairly easy to use and intuitive. Their customer chat support is awesome and responsive. My only complaint is that they do not have a Mac OS compatible solution which forced us to look to other products like MailDrop to make up for that. Would be nice to see a cloud based or dual compatible version now.

Pros

Easy to install, configure, and use. consistent and customer service is great.

Cons

Not compatible with Mac OS, Outlook for Mac, or cloud products like OWA or Gmail.

Review Source

Response from LinkPoint360

January 26, 2017

Thank you for the review, Cheston. We are glad LInkPoint Connect is meeting your needs. We can add you to our list and update you as we work on a cloud based solution.

DG

Debra G.  
Account Executive  
Information Services  
Used the software for: 2+ years

### "wouldn't want SalesForce without LinkPoint"

December 15, 2016

5.0

The ability to run business opportunities out of Outlook with LInkPoint eases my making new opportunities (one click), opening the exact opportunity I want (side view pane) and also update activity linking to correct contact and opportunity such a time saver. I also like I can change the subject line in my LinkPoint box - different than the subject that is sent to the customer. I can "tell a story" by then just looking at the activity titles. I've called support twice and both times very responsive and solved my issue within the same business day (and they were really user issues, not software issues). Great service for the price point.

Pros

ease of use and how LInkPoint uses the email address to identify all opportunities for that contact. If I don't have a contact in SF, I can easily add from LinkPoint

Cons

No thinking of any cons . . .

Review Source

Response from LinkPoint360

January 30, 2017

Debra, thank you for the review. We are happy to hear that LinkPoint Connect has been extremely useful for your day-to-day activities within Outlook. Additionally, we are happy to hear that LinkPoint Connect is easy to use and our Support team has helped assist you promptly.

VR

Verified Reviewer  
Operations Manager  
Banking  
Used the software for: 1-2 years

### "LinkPoint Could Be your CRM Secret Sauce"

September 23, 2022

5.0

Pros

It is a big time saver!! The auto integration has helped us drive adoption and implementation of workflows relating to our CRM. It creates a lot of efficiency!

Cons

I find the entire software to not be super user friendly- it takes some time to get it right.

Review Source

VR

Verified Reviewer  
Registered Service Associate  
Financial Services  
Used the software for: 2+ years

### "LinkPoint and Salesforce"

October 29, 2018

4.0

Pros

LinkPoint captures emails in Salesforce with little or no effort

Cons

There are some glitches. It works 98% of the time.

Review Source

VR

Verified Reviewer  
Business Operations Administrator  
Computer Software  
Used the software for: Less than 6 months

### "Easy way to record emails in Salesforce."

June 26, 2018

4.0

Record keeping of conversations with customers and prospects.

Pros

Saving email conversations to Salesforce is amazing when you need to revisit a conversation you had with a customer months or years later, or better yet when you need to read a past employees' conversation without having to request access to that employees email records. You can specific where it should be saved (i.e. the Account, Opportunity, Quote, etc.).

Cons

Setting up the connection was a little tricky, but worth it (and didn't take that long). It's only beneficial if employees remember to use it- at least the way our is setup means you have to click a different send button that prompts you to search/select the appropriate record before it goes.

Review Source

VR

Verified Reviewer  
Director of Development  
Financial Services  
Used the software for: 2+ years

### "Great email tracker"

May 10, 2018

5.0

Pros

This software integrates great with outlook and salesforce. It is also very reasonably priced for what you get.

Cons

I wish it was easier to use and set up. It seems like it is constantly disconnected and we are short a user. It also does not play nice with our cloud provider for downloading when we add new users.

Review Source

Stephen B.  
Founder  
Financial Services  
Used the software for: Less than 6 months

### "Linkpoint makes life easier"

July 20, 2021

5.0

Easy to instal and allows me to create new CRM accounts when a new contact or account come in via email

Pros

Links my emails to my CRM - allows for me to work off one screen and log my emails directly to my accounts and contacts

Cons

fi I were able to include my not work emails and combine them to my link point account that would be good

Review Source

VR

Verified Reviewer  
Manager of Marketing and Technology  
  
Used the software for: 6-12 months

### "Great Tool that Integrates Outlook and CRM"

December 19, 2017

5.0

LinkPoint saved us a lot of time when it came to linking documents & data from Outlook to Job Science. Because of that, our data entry team was able to link more CVs in a shorter amount of time so that we are able to market those candidates quicker!

Pros

The ease of linking CVs to candidate records in Job Science was awesome. We really like how quickly it was able to do this and saved us lots of time on data entry

Review Source

MS

Maged S.  
FSE  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Great tool "

December 28, 2016

5.0

LinkPoint is great tool to sync our communications using few clicks, its save time and ensure accuracy

Pros

Easy and fast way to sync communications between salesforce and emails

Cons

it's not available as App in cell phones

Review Source

Response from LinkPoint360

January 26, 2017

Maged, thank you for your review. Glad to hear that LinkPoint Connect saves you time syncing your emails to Salesforce.

DW

Dan W.  
Sales  
Computer Software  
Used the software for: 2+ years

### "Great tool - saves time!"

December 15, 2016

4.0

I'm in Sales and using Salesforce. Without this tool, I would spend countless hours re-entering information into Salesforce that LinkPoint enters automatically in seconds.

Pros

Ease of use and connectivity into Outlook.

Cons

None!

Review Source

Response from LinkPoint360

January 30, 2017

Dan, thank you for the review. We are happy to hear that LinkPoint Connect saves you time and is easy to use.

SK

Sharon K.  
Account Manager  
Computer Hardware  
Used the software for: 2+ years

### "Account Manager "

January 5, 2017

5.0

Great tool for all of our sales people!!! A great way to capture all our data and links to Salesforce seamlessly.

Pros

Ease of use with Salesforce

Cons

None

Review Source

Response from LinkPoint360

January 25, 2017

Sharon, thank you for the feedback. We are glad that LinkPoint Connect is working well for you and your team.

SB

Sara B.  
Strategic Assistant  
Investment Management  
Used the software for: 1-2 years

### "LinkPoint Pilot Program"

December 28, 2016

5.0

We appreciate you having our emails tracked as a pilot for your future programs and are grateful for what we receive!

Pros

That it's a hidden program when tracking emails

Cons

Not 100% in the way we want them recorded - if they aren't in the inbox and already filed - they aren't tracked.

Review Source

Response from LinkPoint360

January 31, 2017

Sara, thank you for the review. We are glad to hear you enjoy using LinkPoint Connect.

TS

Tami S.  
  
Financial Services  
Used the software for: 1-2 years

### "LinkPoint Connect"

January 6, 2017

5.0

Captures information with ease. Once set up you can work with confidence knowing LinkPoint is working as it should.

Review Source

Response from LinkPoint360

January 25, 2017

Thank you for the response, Tami. Glad to hear that LinkPoint Connect has been simple and easy to use.

LR

Louis R.  
  
  
Used the software for:

### "Excellent and necessary extension"

December 15, 2016

4.0

LinkPoint has been the vital piece of the puzzle. The seamless integration to Outlook has sped adoption of SalesForce as well as helped reduce roadblocks to the use of SalesForce. I love the way I can see all open opportunities when receiving an email from a contact. Makes creation of new opportunities easy! Thank you!!

Review Source

Response from LinkPoint360

January 27, 2017

Louis, thank you for the review. We are happy to hear that LinkPoint Connect fits your needs and continues to be a vital part of your organization.

AB

Andrea B.  
  
  
Used the software for:

### "Disconnect"

December 15, 2016

3.0

For the majority of the time, Linkpoint works fantastic! It would be nice to be able to link to more than one thing at a time eg in Salesforce and Opportunity, Account and Contact. Also, every once and a while it kicks you out and has to go into email, add-ons etc to make sure it is not disabled! But overall, it works well!

Review Source

Response from LinkPoint360

January 20, 2017

Thank you for the review, Andrea. We'd like to learn a little more about how you want to link your emails to Salesforce objects. You can provide us more feedback for our roadmap with our Connect Comments program: http://bit.ly/2gkIWEc We look forward to your response.

MG

Meri G.  
  
  
Used the software for:

### "Linkpoint Review - Just Ok"

December 15, 2016

2.0

We use it as an add-on to Salesforce. My major complaint with LinkPoint is how it interacts with Outlook. It slows down my computer. I removed it from my computer and my productivity has increased. The only problem is that I use the alias sales@ to save all emails and that is a bit of a pain.

Review Source

Response from LinkPoint360

January 26, 2017

Meri, thank you for the feedback. We hope that our Customer Success Manager was able to fix the issues you were experiencing. If you need any additional support in the future, please do not hesitate to email support@linkpoint360.com.

KM

Kristen M.  
  
  
Used the software for:

### "Marketing Coordinator & Salesforce Administrator"

December 15, 2016

5.0

The support team is great and is always quick to respond to any questions or concerns I may have. I do however wish LinkPoint was available on Macs and mobile devices.

Review Source

Response from LinkPoint360

January 30, 2017

Kristen, thank you for the review. We are happy to hear that our Support team is quick to help you with any issues you may encounter. Regarding Mac, we are working on a cloud based solution. I can add you to the list and will update you as more information becomes available.

MK

Matt K.  
  
  
Used the software for:

### "Great tool for linking Salesforce to Outlook"

October 13, 2016

5.0

LinkPoint connects Outlook to Salesforce so you can attach your emails to the specific account. This puts everything in one spot and is great if you have multiple people working on an account.

Pros

Keeps my emails sorted by contact.

Review Source

Response from LinkPoint360

January 23, 2017

Hi Matt, thank you for the feedback. We are glad to hear that LinkPoint Connect helps you attach emails to specific accounts and keeps everything organized.

CH

Chris H.  
Outside Sales Rep  
Computer Software  
Used the software for:

### "LinkPoint User"

December 15, 2016

5.0

I've used Linkpoint for the past 5 years as inside sales to outside sales representative and it makes my daily workflow a lot easier. Can't recommend it enough.

Pros

Ease of use

Cons

I've never had any problems with the software.

Review Source

Response from LinkPoint360

January 26, 2017

Thanks for the review, Chris. We are glad to hear that LinkPoint helps make your work day easier.

LN

Lisa N.  
  
  
Used the software for:

### "Works great!"

December 15, 2016

4.0

LinkPoint connect is a wonderful software. It has really been a terrific time saver for me. LinkPoint Connect was easy to learn, very simple to use and I would now be lost without it.

Review Source

Response from LinkPoint360

January 26, 2017

Lisa, thank you for the feedback. We are happy to hear that LinkPoint Connect is a time saver and easy for you to use.

JB

James B.  
  
  
Used the software for:

### "Awesome experience"

December 15, 2016

5.0

Linkpoint connect has been an amazing tool for our company. Not sure where we'd be without it. Excellent value for what it does.

Review Source

Response from LinkPoint360

January 31, 2017

Thank you for the review, James. We are happy to hear that LinkPoint Connect has been vital to your company's needs.

CC

C C.  
  
  
Used the software for:

### "Helpful product "

December 15, 2016

5.0

This is a helpful tool, makes recording emails easy and consistent. We use in for our entire team and it has increased our documentation.

Review Source

Response from LinkPoint360

January 30, 2017

Thank you for the review. Glad to hear that recording emails are easy and consistent.

GD

Gen D.  
  
  
Used the software for:

### "Great support, great tool"

December 16, 2016

4.0

Great tool to link Outlook with Salesforce. Could be more user-friendly but support is super devoted and quick.

Review Source

Response from LinkPoint360

January 27, 2017

Gen, thank you for the review. We are happy to hear that LinkPoint Connect supports your needs.

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