# Page 2 | LinkPoint Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is LinkPoint Connect the right Email Management solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/138987/LinkPoint-Connect/reviews

---

LinkPoint Connect

4.4 (75)

[View alternatives](https://www.capterra.com/p/138987/LinkPoint-Connect/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 2 - Reviews of LinkPoint Connect

## Showing most helpful reviews

Showing 26-50 of 75 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AN

Atom N.  
IT Specialist  
Marketing and Advertising  
Used the software for: 2+ years

### "IT admin's dream "

January 6, 2017

4.0

I'm the IT specialist for a midsize organization that uses LinkPoint as the backbone of our CRM strategy. From my perspective, it's easy to use, so very little training is required for new hires, and updates itself, essentially making it one of the very few "set it and forget it" applications that I've ever installed. I'd say the best proof that LinkPoint is a quality product is how little I have to think about it. It just works. And on the rare occasion, it doesn't, LinkPoint's support team is very knowledgeable and quick to respond to enquiries. Nothing but good things to say about this product, and don't know what we'd do without it.

Pros

Ease of use, low resource consumption, self-updating and 'quiet'.

Cons

Nothing that comes to mind.

Review Source

Response from LinkPoint360

January 24, 2017

Atom, thank you for the positive feedback regarding your experience with LinkPoint Connect. We are happy to hear how beneficial it is to you and your team.

DP

Daniel P.  
Territory Manager  
Computer Software  
Used the software for: 2+ years

### "Well it works... Sorta"

December 15, 2016

2.0

Having been a user of LP for 2.5 years now, it is an application that works about as good as you would expect other than the fact that it crashes outlook and causes bugs in my email screens It is an acceptable product for the $ we invest in as there also isn't many alternatives on the market

Pros

It adds my emails to SF when I expect it to

Cons

It won't add bulk emails segregated by name to SF It crashes my outlook and email screen It is slow and clunky It doesn't scale

Review Source

Response from LinkPoint360

January 26, 2017

Daniel, thanks for the feedback. I am sorry you've been having issues with LinkPoint Connect. Please do not hesitate to reach out to our Customer Success Manager, Levy, to discuss this further. lsinyor@linkpoint360.com.

AC

Ashley C.  
Northwest District Technical Manager  
Environmental Services  
Used the software for: 2+ years

### "Overall easy to use; but more functionality would be helpful."

December 28, 2016

3.0

It's convenient for recording emails to our CRM (Salesforce) but it would be better to record the same email to more than one opportunity; sometimes the app randomly signs out and won't let me record emails. Luckily the company IT support we have has been helpful- it's just a bit annoying to have to spend time on it. It would also be nice to have the ability to record a call or set up a meeting with clients we're emailing with; also sometimes the contact info from the email signature doesn't transfer to the correct fields when I am trying to create a new account or contact (i.e. professional suffixes like PE show up as last names and last names are part of first names.) Overall, I'm definitely generally satisfied with how Linkpoint is used in my organization; it definitely makes things easier in managing emails related to our CRM records.

Pros

Ease of use

Cons

When I randomly get signed out and cant figure out how to get back in on the same device I always use.

Review Source

Response from LinkPoint360

January 27, 2017

Thank you for the reivew, Ashley. If you continue to have issues with LinkPoint Connect, please do not hesitate to reach out to our Support team at support@linkpoint360.com.

DG

Dustin G.  
Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Linkpoint360"

December 15, 2016

5.0

Sometimes slow. Sometimes crashes. Other than that, it's terrific. I like the way it working Isis emails and sends them into cases on Salesforce. This makes things very convenient for me as I often have to go back and reference material that has been exchanged. Whenever I need to know some information about a certain case I am working, I know I can easily find it by using the attached emails as reference material.

Pros

Ease-of-use, convenience.

Cons

Often slow to start, sometimes the software crashes.

Review Source

Response from LinkPoint360

January 30, 2017

Dustin, thank you for the review. We are glad to hear that LinkPoint Connect is convenient for you to record to your email client to review cases, etc.

AK

Anna K.  
  
  
Used the software for: 2+ years

### "Great Product for Sales"

February 2, 2017

4.0

Over that past few years our Sales Department has been using LinkPoint. They loved how easy it was to sync contact data / emails from Outlook to Salesforce without having additional work. The only reason we are no longer using this program is because we moved away from Salesforce - and our team greatly misses the functionality of LinkPoint. We are hoping one day to be able to use this again. Highly recommend!

Review Source

Response from LinkPoint360

February 2, 2017

Anna, thank you for the review. We are happy to hear that your Sales Department found LinkPoint Connect easy to use. If you ever decide to start using Salesforce again, please reach out to sales@Linkpoint360.com.

RH

Rosa H.  
Administrative & Development Support  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Love LinkPoint"

December 15, 2016

5.0

We have used this for three years and chose it over the salesforce outlook integrator due to much better features and ease of use for different sales staff styles.

Pros

It's very easy to use and implement and has a myriad of ways to see, use, and connect information

Cons

I wish we could connect to custom objects somehow - not sure I would really classify this as a con but it would be great to have that capability!

Review Source

Response from LinkPoint360

January 27, 2017

Thank you for the review, Rosa. We are happy to hear that LinkPoint Connect has been successfully implemented and easy to use for you and your team.

SO

Sam O.  
Client Relations Team Leader  
Financial Services  
Used the software for: 2+ years

### "Great way to efficiently save emails from Outlook to Salesforce!"

December 15, 2016

4.0

We do all our email from Outlook, so LinkPoint Connect helps us effectively save emails to Salesforce. We love the Smart Record option, but also helpful to have the ability to tailor the approach for an individual email when necessary.

Pros

Love that Smart Record enables sending and saving simultaneously!

Cons

Seems to take longer to pop up the Record window and complete searches when not in the office on our network.

Review Source

Response from LinkPoint360

January 24, 2017

Sam, thank you for the review. We are glad to hear that Smart Record makes saving emails from Outlook to Salesforce simple and seamless.

CT

Cindy T.  
GM, Director of Training & Support  
Hospital & Health Care  
Used the software for: 1-2 years

### "GM and Director, Training & Support"

December 15, 2016

5.0

Great service and quick to respond. Not excited about the recent price jump, but it is the best product out there we've seen to work with our custom salesforce product. Our customers love it. Sometimes it does freeze upon start up and whenever it needs an update it tends to malfunction on about half of our user's PCs and we need to reinstall in some cases. Other than that, we are LinkPoint fanatics.

Pros

Easy Organized The reminder feature

Cons

Sometimes it is glitchy, usually whenever there's an update done;

Review Source

Response from LinkPoint360

January 31, 2017

Cindy, thank you for the review. We are happy to hear that LinkPoint Connect is easy to use. If you continue to have any issues please do not hesitate to reach out to our support team at support@linkpoint360.com.

DW

Daniel W.  
Sales  
Information Services  
Used the software for: 2+ years

### "Can not work without this tool!"

January 20, 2017

5.0

My sales productivity has increased dramatically since using LinkPoint. I don't have duplicate information from Outlook to Salesforce - LinkPoint does it for me.

Pros

Totally integrated with Outlook and makes data entry easy to and from Salesforce very easy.

Cons

Absolutely none.

Review Source

Response from LinkPoint360

January 20, 2017

Hi Daniel, and thanks for sharing how LinkPoint Connect helped you out. We're happy to hear you don't struggle with duplicate data now. We're looking forward to continuing to support your productivity with new software updates later this year.

BP

Brad P.  
Managing Director  
Human Resources  
Used the software for: 1-2 years

### "Some good features, could be better!"

December 15, 2016

3.0

Linkpoint 360 has some good features in the Outlook integration with Salesforce. The email option works well and outlook side's panel is a good tool. The Calendar a Task integration is clunky and requires closer attention, they are not seamless and duplicate events and tasks.

Pros

Email integration, Salesforce panel in Outlook

Cons

Calendar and tasks duplicate in outlook

Review Source

Response from LinkPoint360

January 24, 2017

Brad, thank you for the feedback. Regarding Calendar sync, here is an article that might help you to test your sync setting by running a one time manual sync, http://www.linkpoint360.com/kb/syncing-calendar-manual-sync-outlook-salesforce/. Additionally, you can reach out to support@linkpoint360.com for one on one assistance.

ML

Mike L.  
V.P. Global Sales Operations  
Information Technology and Services  
Used the software for: 1-2 years

### "Improves salesforce productivity and proper opportunity tracking"

December 15, 2016

4.0

I have the entire global Salesforce using LinkPoint as it enables them to be more productive in the field and properly tracking their opportunities. The feedback that I get is simply that this tool saves them time and makes using our CRM tool easier.

Pros

We use LinkPoint360, the outlook/Salesforce integration helps keep our Salesforce productive.

Cons

Configuration of the product could be done better

Review Source

Response from LinkPoint360

January 20, 2017

Thank you for the review, Mike. If you have additional details for how we could better configure LinkPoint Connect, we would love to hear it. You can provide more feedback via our Connect Comments program: http://bit.ly/2gkIWEc We look forward to your ideas.

CB

Carrie-Ann B.  
Operations Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Love the product and the Customer Service team"

January 6, 2017

4.0

We are a rapidly growing company and we are adding new folks to our team regularly. The LinkPoint team reaches out to us immediately to make sure we meant to add a new license to our account and to let us know what the new cost will be. They are also great when we need to remove a license.

Pros

Easy to use

Cons

Will sometimes disconnect without reason

Review Source

Response from LinkPoint360

January 24, 2017

Carrie-Ann thank you for the response. We are glad to hear that LinkPoint360 is able to quickly address any needs/issues you might have.

BO

Ben O.  
Vice President Sales  
Pharmaceuticals  
Used the software for: 2+ years

### "Mixed feeling on utility"

December 15, 2016

2.0

The software works fine, however, our company is a mixed platform. We have a number of mac users who have no solution. We are currently evaluating other solutions in order to accommodate both platforms.

Pros

Convenient. Works well within Outlook for windows

Cons

No Mac solution

Review Source

Response from LinkPoint360

January 30, 2017

Ben, thank you for the review. We are working on a cloud based solution to address Mac users. I will make sure you are on the list and you will receive updates as they become available.

RS

Robert S.  
European ADR  
Financial Services  
Used the software for: 2+ years

### "Worthwhile Resource "

December 28, 2016

5.0

This has proved to be a very valuable resource with benefits seen across multiple departments. We are looking forward to continuing using this going forward into next year and beyond.

Pros

Easy to use and configure

Cons

Being on different time zones for support if there is a problem

Review Source

Response from LinkPoint360

January 23, 2017

Robert, we are happy to hear that LinkPoint Connect has been a success for you and the multiple departments in your company. Thank you for the feedback.

KL

Kyle L.  
Sales Manager  
Automotive  
Used the software for: 2+ years

### "Great addition for a 16 person team"

December 28, 2016

5.0

We recently switched to a new CRM system where the stock side bar was clunky and unreliable. LinkPoint has and will again be our go-to for a side bar as it is quick and reliable.

Pros

Easy to use, quickly provides information

Cons

Sometimes has difficulty populating fields with proper information.

Review Source

Response from LinkPoint360

January 26, 2017

Thank you for the review, Kyle. Glad to hear that LinkPoint Connect is supporting your needs and continues to be your go-to product.

AC

Andrew C.  
Relationship Manager  
Financial Services  
Used the software for: 2+ years

### "Great Product!!!"

December 28, 2016

5.0

This is a great product. In a time where we have in-depth compliance rules, this software helps capture important data that we have to keep available at all times.

Pros

It is great. It does everything it says that it will do.

Cons

Nothing.

Review Source

Response from LinkPoint360

January 27, 2017

Andrew, thank you for the review. We are happy to hear that LinkPoint Connect has addressed all your needs and continues to be a great tool for you and your organization.

TS

Ted S.  
Project Manager  
Financial Services  
Used the software for: 1-2 years

### "LinkPoint "

December 28, 2016

4.0

LinkPoint has been a huge help in filling the gap between SFDC and Outlook. There are some features our org would have liked to see out of the box, but nothing that can't be overcome by workarounds and customization. Customer service has been pretty responsive and are upfront if the product is unable to perform the requested function

Pros

Ease of use.

Cons

Would like to see more out of the box customization options.

Review Source

Response from LinkPoint360

January 27, 2017

Ted, thank for you the review. We are happy to hear that LinkPoint Connect fits your needs and our customer support is easily reachable if you have any issues.

DW

Dan W.  
Sales  
Telecommunications  
Used the software for: 2+ years

### "Can not do my job without this tool."

January 10, 2017

5.0

I work in sales. LinkPoint provides an easy interface between Outlook and Salesforce. With one button push - I can send the contents and attachments from an Outlook email to Salesforce. The is a big time saver - I don't have to retype the information from the Outlook message to Salesforce.

Pros

Ease of use

Cons

None, except I wish I had this tool some time ago.

Review Source

rD

rob D.  
Sales Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Fantastic add-on for Dynamics CRM and Outlook"

September 20, 2016

5.0

so easy to setup and configure. LinkPoint360 allows users to quickly and very easily update MS Dynamics CRM with emails, calls, etc.

Pros

ease of use, email tracker

Cons

price

Review Source

Response from LinkPoint360

January 23, 2017

Thank you, Rob for the feedback regarding your experience with LinkPoint Connect Dynamics and Outlook integration. I'm glad to hear that you had a successful setup and configuration.

ZB

Zacharia B.  
Financial Planner  
Financial Services  
Used the software for: 2+ years

### "Works as it should"

December 28, 2016

5.0

We use it and it seems to capture everything. It has done what it is supposed to and helps with all of our stringent compliance rules.

Pros

Captures the info needed

Cons

Sometimes has annoying pop up that we have to click allow.

Review Source

Response from LinkPoint360

January 27, 2017

Thank you for the review, Zacharia. We are happy to hear that LinkPoint Connect delivers exactly what you need.

SW

Stacey W.  
Digital marketing manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "The most reliable email notification system available"

October 5, 2016

5.0

I love these guys. Their support is unparalleled, and the product the most reliable one I've been able to find, and I've tried a few.

Pros

The reliability and time it saves us on task documenting.

Cons

It's not always intuitive to new employees.

Review Source

Response from LinkPoint360

January 20, 2017

Thanks for the review, Stacey. We're happy you've had a great experience with our product and our team. We have a Getting Started Guide we can provide so new employees can get up and running a little more efficiently. Just email your rep or sales@linkpoint360.com.

VB

Veronica B.  
Admin Assistant  
Computer Software  
Used the software for: 1-2 years

### "Best Autosync"

January 6, 2017

5.0

It's amazing to save a documents in more places than one and find that all of my records are archived due to LinkPoint. I look to the right of my outlook screen and can read a summary of each respective subject.

Pros

The syncing capabilities

Cons

There could be a couple more specific fields

Review Source

Response from LinkPoint360

January 24, 2017

Thank you for the positive feedback, Veronica. Regarding specific fields, LinkPoint360 can always customize and add any specific fields that you may need. You can contact sales@linkpoint360.com.

aM

andrew M.  
Sales Director  
Information Technology and Services  
Used the software for: 1-2 years

### "Too Easy not to use"

January 6, 2017

5.0

Easiest way to record e-mail conversations, meeting, and activity in salesforce. Must have for any sales team. Single click recording of e-mails to contacts, as well as meetings. Install was painless, and configuration is just as easy.

Pros

Ease of use to record activity.

Cons

There is nothing I don't like

Review Source

Response from LinkPoint360

January 25, 2017

Andrew, thanks for the feedback. I am happy to hear that LinkPoint Connect helps you easily record emails and the installation was simple.

LC

Larry C.  
Director of Sales and Marketing  
  
Used the software for: 6-12 months

### "Great Product"

December 15, 2016

5.0

Has increased our adoption and information 10 fold while making Salesforce a more effective tool. The best part is that the time spent to do this was minimal because Linkpoint integrates so well with Salesforce.

Pros

Ease of integration with Salesforce. My team is able to quickly transfer pertinent information to the places in Salesforce it needs to be.

Cons

Does not automatically register as being an "email". No major drawbacks.

Review Source

Response from LinkPoint360

January 31, 2017

Larry, thank you for the review. Glad that LinkPoint Connect is efficient for you and your team, and transfers the appropriate information to Salesforce.

ZB

Zac B.  
Director, Financial Services  
Financial Services  
Used the software for: 1-2 years

### "Good product"

December 15, 2016

5.0

Good product. Works as it is supposed to. We use it for capturing all of the emails. Efficient tool.

Pros

Captures emails

Cons

Occasionally shuts itself down and I have to manually restart it.

Review Source

Response from LinkPoint360

January 26, 2017

Zac, thanks for the feedback. We are happy to hear that LinkPoint Connect helps manage your emails and is efficient for you and your team.

Similar Products

Featured