---
title: "Cognito Forms Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Cognito Forms Software - reviews, pricing plans, popular comparisons to other Form Builder products and more."
source_url: "https://www.capterra.com/p/138990/Cognito-Forms/"
page_type: "product"
language: "en"
---

# 

 Cognito Forms Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 26, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Cognito Forms

## What is Cognito Forms?

Cognito Forms is a powerful form builder that enables users to create, manage, and automate their data collection process. Build your form in minutes with drag-and-drop form fields, templates, and AI form generator. Utilize advanced features such as calculations, conditional logic, repeating sections, Lookup fields, custom branding, and data encryption. With Workflow automation, custom conditional logic rules automate approvals, signatures, payments, and other repetitive tasks to power your complex business processes. With email notifications and automatically assigned Workflow Tasks, you bring the right people in at the right time. Provide clients, partners, and members with a secure, self-service Client Portal to submit forms, view their previous submissions, and track progress. Cognito Forms is for anyone looking to streamline data collection and automate workflows. Its advanced features, user-friendly design, and flexible pricing make it a valuable tool for businesses and teams.

## What is Cognito Forms used for?

[Form Builder](https://www.capterra.com/form-builder-software/)[Forms Automation](https://www.capterra.com/forms-automation-software/)[Data Collection](https://www.capterra.com/data-collection-software/)

Recognitions

Shortlist

Overall rating

Based on 212 user reviews

Reviews sentiment

Positive

98%

Neutral

0%

Negative

2%

Starting price

$19

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

-   Forms Automation / 2026
-   Form Builder / 2025

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

-   Workflow Management / 2026
-   Data Collection / 2025
-   Data Management / 2025
-   Forms Automation / 2025

## Cognito Forms alternatives

Highest Rated

[4.7 (4,260)](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/reviews/)

Starting price

$19.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.7 (2,922)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.7 (978)](https://www.capterra.com/p/137289/Typeform/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.6 (5,309)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/138990/Cognito-Forms/alternatives/)

## FAQs about Cognito Forms

Overview

### What problems does Cognito Forms solve?

Cognito Forms solves messy data collection, paper-based intake, and repetitive manual entry by turning registrations, applications, payments, signatures, and approvals into structured, validated workflows. Operations teams, schools, nonprofits, accountants, HR staff, and customer service teams benefit most from centralized submissions, automated notifications, exports, and integrations that keep requests organized and moving.

Answer based on 123 reviews

Overview

### Which roles and teams benefit most from Cognito Forms?

Cognito Forms is most used by business owners, executives, operations leaders, and IT teams that need streamlined data collection and workflow automation. Office managers and administrators use it to manage registrations, requests, and internal processes, while accountants and analysts rely on it for accurate submissions, approvals, and reporting.

Answer based on 193 reviews

Overview

### What company size and industries is Cognito Forms built for?

Cognito Forms is built mainly for small businesses and teams collecting information and payments online, with 88% of reviewers from small businesses. It serves a mix of industries, led by non-profit organization management at 10%, education management at 9%, and accounting at 6%, with some midsize and enterprise use.

Answer based on 195 reviews

Features and Usability

### What are the key features of Cognito Forms?

Cognito Forms includes core features for form creation and data capture, with drag-and-drop building, customizable fields, and conditional logic. Differentiators include workflow automation, email notifications, electronic signatures, PDF generation, and integrations through API, webhooks, and tools like Power Automate for moving submission data into other systems.

Answer based on 129 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Cognito Forms starts at $19/month for the Pro plan with 2 users, alongside a free version and 14-day free trial. Team costs 39/month for 5 users, Enterprise 129/month for 20, and extra users are 5 each monthly. Reviewers often call pricing fair, though some advanced features require higher tiers.

Answer based on 38 reviews

Integrations

### Which third-party tools and platforms does Cognito Forms integrate with?

Cognito Forms integrates with Microsoft Power Automate, Zapier, Microsoft SharePoint, Microsoft Outlook, and Microsoft Access. It also supports over 100 integrations across CRM, email, and project tools, including Airtable, Asana, ActiveCampaign, and Box, with reviewer feedback centered on Microsoft workflow and automation connections.

Answer based on 33 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Cognito Forms?

Cognito Forms is generally easy to onboard for teams, with webinars, videos, and documentation available for training. Reviewers say nontechnical staff and new form builders get productive quickly, while admins or users handling conditional logic, calculations, scripting, and complex setups usually need more time and support.

Answer based on 16 reviews

Getting Started and Support

### What customer support options does Cognito Forms offer, and how do users rate the experience?

Cognito Forms offers email/help desk, FAQ/forum, a knowledge base, and chat. Users often describe support as prompt, helpful, and detailed, with clear instructions and follow-up. Some report delays for urgent issues, difficulty getting quick answers on complex problems, and frustration when they wanted faster real-time assistance.

Answer based on 71 reviews

Security

### How does Cognito Forms handle data security and access control?

Cognito Forms uses encryption, password protection, two-factor authentication, data validation, and optional HIPAA-compliant handling for sensitive information. Reviewers generally describe it as secure, but note limits: encryption and password protection require paid plans, some security settings cover only select categories, and access control can feel manual for larger teams.

Answer based on 16 reviews

## Who uses Cognito Forms?

Based on Capterra reviews from the past 2 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Features

AI summary

Based on 2,885 Form Builder reviews

Capterra reviewers point to these as the top priorities when choosing a form builder:

-   **Customizable Forms** (**57%** of reviewers rated this feature as critical)
-   **Forms Creation & Design** (**54%**)
-   **Customizable Fields** (**53%**)

Cognito Forms supports all three features that reviewers rate most highly: **Customizable Forms**, **Forms Creation & Design**, and **Customizable Fields**. Together, these capabilities give businesses the flexibility to build forms that match their processes, tailor fields to collect the right information, and create polished user experiences, helping teams gather data more efficiently and manage workflows with greater accuracy.

Customizable Forms

4.8 (82)

92.68% of 82 reviewers that rated this feature as important or highly important

Customize contracts and forms to collect specific information

Forms Creation & Design

4.7 (60)

86.67% of 60 reviewers that rated this feature as important or highly important

Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system

Customizable Fields

4.7 (80)

87.50% of 80 reviewers that rated this feature as important or highly important

Customize data fields to support various needs and use cases

Data Capture and Transfer

4.7 (46)

95.65% of 46 reviewers that rated this feature as important or highly important

Import, collect, and capture data from multiple sources

Mobile Access

4.3 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Data Import/Export

4.6 (66)

87.88% of 66 reviewers that rated this feature as important or highly important

Import and export data to and from software applications

Cognito Forms 61 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Address Validation: Verifies and confirms the accuracy of an address
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Approval Process Control: Manage the process of evaluating documents or requests submitted for approval
- Audit Trail: A record of all activities within the system, including user access, changes made, etc.
- Autofill: Automatically populating fields or sections within a form
- Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes
- Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together
- Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier
- Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders
- Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions
- Configurable Workflow: Configure existing workflows to meet your organization's needs
- Convert to PDF: Create, edit, convert to and from PDF files
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Fields: Customize data fields to support various needs and use cases
- Customizable Forms: Customize contracts and forms to collect specific information
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Dashboard Creation: Creation and customization of dashboards
- Data Capture and Transfer: Import, collect, and capture data from multiple sources
- Data Connectors: Connect to big data sources
- Data Import/Export: Import and export data to and from software applications
- Data Integration: Combining data from different sources and providing a unified view
- Data Retrieval: Search and find data in a structured format
- Data Security: Protect sensitive data for digital privacy
- Data Storage Management: Manage and store data in a database
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Document Storage: Store and organize documents in a centralized system
- Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components
- Electronic Forms: Digital forms that are shared and accessed online
- Electronic Signature: Digitally sign online documents
- Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system
- Forms Management: Store, manage and track all forms in a centralized location
- Full Text Search: Search for specific words or phrases within a document or database
- HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection
- Information Governance: Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info.
- Mobile Access: Access software remotely via mobile devices
- Multi-Channel Data Collection: Collect information from multiple sources
- Multi-Device Support: Support multiple types of devices
- Multiple Data Sources: Allows users to manage data from a number of sources
- No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code
- Real-Time Data: Receive data and information in real time
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.)
- Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals
- Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work
- Secure Data Storage: Securely stores data to prevent data loss or breaches
- Single Sign On: Allow users to access multiple services after entering their login credentials once
- SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
- Surveys & Feedback: Gauge satisfaction and receive information for improvement and success
- Task Management: Create, manage and track all task activities and progression
- Task Scheduling: Track and manage the scheduling of tasks
- Template Management: Create, save, and re-purpose templates for emails, forms, etc.
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
- Web Forms: Web form that allows users to enter data that is sent and processed for different reasons
- Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows
- Workflow Configuration: Alter the default workflow to meet your organization's needs
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

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Features

4.6 (210)

4.6

Based on 210 reviews

## Pricing

Value for money

4.7 (192)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/138990/Cognito-Forms/pricing/)

Individual

$0.00

It includes:

-   100 MB of Storage
-   Accept Payments
-   Unlimited Forms
-   100 Entries Per Month

Pro

$19.00

Flat Rate,Per Month

It includes:

-   1 GB of Storage
-   2000 Entries / Mo..
-   2 Users
-   Accept Payments
-   Build Advanced Forms With No Ads
-   Unlimited Forms

Team

$39.00

Flat Rate,Per Month

It includes:

-   10000 Entries / Mo..
-   10 GB of Storage
-   5 Users
-   Accept Payments
-   Enhance Security and Use Square and Paypal
-   Unlimited Forms

Enterprise

$129.00

Flat Rate,Per Month

It includes:

-   Connect Teams and Empower Departments
-   100 GB of Storage
-   20 Users
-   Accept Payments
-   Unlimited Entries
-   Unlimited Forms
-   20 Included Guests

Value for money

4.7 (192)

4.7

Based on 192 reviews

## Integrations

[

Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

Slack](https://www.capterra.com/p/135003/Slack/)[

Trello](https://www.capterra.com/p/211559/Trello/)[

Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[

Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

WordPress](https://www.capterra.com/p/131687/WordPress/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (179)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (179)

4.5

Based on 179 reviews

## User reviews

Overall rating

4.7

Based on 212 reviews

Filter by rating

5(168)

4(40)

3(0)

2(0)

1(4)

Mentioned topic

Sorted by most recent

NT

Nikola T.

IT Administrator

Education Management

### "Modern, User-Friendly, and Unbeatable Value for Complex Workflows"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 2, 2026

We have been using Cognito Forms for several years to manage new student enrollments at our faculty, and quite simply, our entire admission process would be impossible without it. It has become an indispensable tool for our institution, perfectly handling high volumes of applications and document uploads without a hitch.

Pros

Excellent Functionality: Features powerful conditional logic, file uploads, and calculated fields that easily handle advanced business requirements. Clean & Modern Design: Forms look polished, sleek, and fully responsive right out of the box, ensuring a seamless experience for users on desktop or mobile. Easy Website Integration: Embeds effortlessly into virtually any website platform (WordPress, HTML) with a simple copy-and-paste code snippet. Affordable Pricing: Offers an exceptionally generous free tier and very cost-effective paid plans compared to competitors, making it an incredible value for businesses of any size.

Cons

Excellent Submission Overview: The dashboard provides a clear, highly organized view of all form submissions, making it fast and simple to filter, search, and manage incoming data. Effortless File Printing: Uploaded files and attachments can be opened and printed directly with minimal clicks, significantly streamlining document processing and record-keeping.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

CD

Cory D.

CEO

Computer Software

### "GREAT - The BEST but could be PRETTIER"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

August 24, 2026

We love Cognito Forms and have been a long time subscriber. Since BEFORE the pandemic. It's very integrated it works nicely it just needs more design and customization/modernization. The Stripe functionality is superb.

Pros

I love how customizable it is in terms of the formulas, calculations etc. The fact that you can layer the different formulas and functions it's really powerful for customization

Cons

I HATE THAT THERE IS NO UNDO FEATURE THAT IS ABSOLUTELY INSANE. Also the design CSS style customization is to be desired in a climate where there's SO MUCH customizing in other platforms

Alternatives considered

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)

[Paperform](https://www.capterra.com/p/158094/Paperform/)

Reasons for choosing Cognito Forms

Because Cognito has better Stripe capabilities and can be custom formulas etc.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

TB

Tammy B.

Director of EHCS Compliance

Health, Wellness and Fitness

### "Director of EHCS Compliance"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 20, 2026

It has been a great experience. It has become a necessary tool for our business. Every department in our company utilizes Cognito.

Pros

I like that Cognito is so versatile. I can be used for several different projects and has become a staple. Great value for the money.

Cons

It has advanced so much since the beginning I need to catch up with the changes. It is not as easy for a beginning to use now as it was when I first started using it.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

JC

jose C.

Managing Partner

Accounting

### "Cognito Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

August 15, 2026

It is a reliable and flexible platform that makes it easy to create professional forms, collect information, and automate parts of the process

Pros

easy and flexible to create customized forms without needing technical expertise. I also appreciated the conditional logic and automation features, making it possible to streamline data collection

Cons

inability for clints to edit entries after submission also some of the more advanced features took time to learn and were not always intuitive

Switched from

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)

easy and flexible it was to create professional, customized forms

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

ES

Erica S.

Principal

Education Management

### "Cognito Forms saves our school so much time! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 14, 2026

I am VERY happy with Cognito Forms! It saves us so much time creating the forms and it is very easy to analyze the collected data. Parents like the ease of being able to complete form online, too!

Pros

I am moderately tech savvy, but I cannot for the life of me build PDFs and this program takes all of the guess work out of building easy, simple forms for our school!

Cons

I haven't explored a lot of the features yet, so I'm not really sure what it can/can't do beyond the basic forms I have created so far.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

CT

Cole T.

Vice President of Human Capital Management

Information Technology and Services

### "Great platform at a great price"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

August 10, 2026

Yes, I have enjoyed creating automated workflows and processes that save me and my employees a lot of time.

Pros

With Cognito Forms, it is a lot easier to create automated workflows than complicated apps like MS Power Automate.

Cons

Although it is easier than MS Power Automate, there is still a learning curve with using the app, especially with complex or multiple step workflows. However, there is a lot of reference material in the app. You need to just get in the app and play around and test things in order to learn the ropes.

Switched from

[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/)

Forms limited functionality and capabilities

Alternatives considered

[monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)

Reasons for choosing Cognito Forms

Cognito Forms had a better price and the functionality better met our needs

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

AN

Anonymous User

Academic

Higher Education

### "Good and simple solution."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

August 7, 2026

Pros

It's super easy to learn, and works perfectly for us. In the forms we are asking for large files and sensitive data, visualizing and exporting is ok. The Pro plan price suits us well.

Cons

Sending the data to a Microsoft Excel database wasn’t as straightforward as we had hoped, possibly due to our own limitations. However, we managed to overcome these challenges and successfully transfer the data. The visualization of the individual records is satisfactory, although it could be enhanced in terms of the quality of the uploaded images.

Switched from

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)

[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/)

Jotform doesn’t meet our current needs. It’s expensive because of all the “add-ons” it has. Microsoft and Google are simpler and more basic.

Alternatives considered

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)

Reasons for choosing Cognito Forms

Price and needs. Cognito is just what we need at a fair price.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Katy M.

Web Developer

Higher Education

### "A Go-To Tool for Building Flexible, Professional Forms"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 7, 2026

I’ve used Cognito Forms a lot when building forms for websites, and it has become one of my go-to tools. It is easy to get started with, but it also has enough options to handle forms that need more than just a name and email address. I like being able to add conditional questions, file uploads, calculations, and custom messages without having to build everything from scratch. It has helped me create forms that are more useful for the people filling them out and easier for the team receiving the information. Some of the more advanced features took a little time to figure out, but once I got familiar with them, I found Cognito Forms to be really flexible. Overall, it is a solid option for anyone who needs professional-looking forms that can do a little more.

Pros

The workflows in Cognito Forms can't be beat. They have simplified so many processes within my workplace. We have been able to eliminate paper trails and confusing emails. It has helped stop wondering where certain actions are in a process.

Cons

I think that Cognito is still growing, and at this point might not be fully ready to meet all the needs of the huge university system, in particular in the people forms. It works well within individual departments, but when you try to expand beyond that - multiple departments, full university - it's a little overwhelming. It would also be great if there was a way to integrate Banner with the forms, so we could pull in employees automatically.

Switched from

[Gravity Forms](https://www.capterra.com/p/206381/Gravity-Forms/)

We didn't want it tied so much to WordPress, and found the security settings superior.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

DJ

Daree J.

Director of Artist Support

E-Learning

### "Cognito has relieved some stress regarding our companies forms. "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

August 5, 2026

Great experience! We search and tried many form providers that would only have a few of the features we were looking for and not others. Cognito has it all and operates really well. The sync to our HubSpot CRM is reliable and that's super important to us.

Pros

Cognito Forms is so helpful for our business. So far it is solving problems that we've had with other form providers. We especially like that payments can be integrated, syncs well with other tools, and that you can put limits on selections. It's organized and easy to use and see your submissions.

Cons

Some of the options when setting it up aren't explained well or intuitive. Nothing crazy or super hard to figure out but still takes a little extra time to understand. I'm happy to deal with it, in exchange for all of the capabilities. One other suggestion would be to have it where it can sync to custom and other properties in HubSpot, not just contact properties.

Switched from

[EventCreate](https://www.capterra.com/p/147664/EventCreate/)

Their set up was terrible, not intuitive at all and couldn't see the submissions in a reasonable way. Also didn't sync with any other platforms and no way to extract data.

Alternatives considered

[Typeform](https://www.capterra.com/p/137289/Typeform/)

Reasons for choosing Cognito Forms

We use it for other things, but it seems limited and I've not found it reliable syncing to other platforms.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Vanessa C.

Marketing Operations

Biotechnology

### "My favorit subscription"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 4, 2026

A+++ I love it. I used it for so many clients while i contracted and continue to use it in my current role. We use it accross the organization for so many functions.

Pros

It's such a great way to create and manage processes all while capturing data. We use it across so many organzational processes. It makes things so easy and managable.

Cons

Not so much a cognito issue, but people expect things to be automatic. They still have to do their jobs. So giving the false sense that they don't need to do any thinking b/c of the forms and work flows that exist.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

[View all Reviews](https://www.capterra.com/p/138990/Cognito-Forms/reviews/)

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