Who Uses This Software?

Businesses and organizations who need an easier and more efficient way to collect information and payments from their customers online.


Average Ratings

22 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
  • Pricing Details
    Individual plan is free plus premium plans starting at $10/month.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Cognito Apps
  • www.cognitoforms.com
  • Founded 2009
  • United States

About Cognito Forms

Cognito Forms is an advanced online form builder that boasts an intuitive, user-friendly interface and the most robust set of free features on the market. Designed from the ground up for today's Internet, the platform delivers extremely powerful features; including document merging, file uploads, repeating sections, save & resume, conditional logic, and integrated payments. Seamlessly embed your forms onto your website, and get notified via email whenever new entries are submitted.


Cognito Forms Features

  • Approval Process Control
  • Archiving & Retention
  • Collaboration
  • Document Indexing
  • Drag & Drop
  • Full Text Search
  • Remote Document Access
  • Rules-Based Workflow
  • Text Editing
  • Version Control

Cognito Forms Reviews Recently Reviewed!


Capterra-loader

Underlying principles they are following are right on.

May 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Many form builders make it difficult to pack a lot of information in the smallest space possible. They get all big and fluffy. Filling out the completed form feels either like a full blown software experience like using Turbotax or like trying to tack balloons to a board in a light breeze.

Cognito forms feel tight, light,compact, intuitive and the perfect extension of the paper form you are trying to replace and make dynamic. The forms look like a nice clean paper or fillable pdf, only online.

Others also make conditional logic feel like programming. This is the genius of
Cognito forms from my perspective. They are in a class with "Butler for Trello" in terms of conditional logic. I have been dreaming of such a form builder to make my "ultimate, online bankruptcy intake form" for years now. It just didn't exist. Now it does. And it appears it will be getting better and better. I could have nightmares about them potentially going out of business or going a different direction with the product. It's that good and that unique, and that on target.

Choosing to make the builder and forms sleek, compact and pdf-like, and solving the conditional logic gap makes other form builders feel like using a pal-pilot while Cognito is an iphone.

I look forward to exploring what I can do with the back end and integrations with Zapier and my other programs, but I am quite certain I have found the form builder that is the "Trello" of the form building world.

Cons: The builder has a "preview" function, which is great, but I love, love, love, how I can send the actual form link to myself and open the form on one monitor and the builder on the other and see exactly what the bankruptcy client will be seeing and just refresh to see my changes.

I admit. I just like looking at it. It looks so good compared to the competition. I like looking at that crisp compact form on my screen. Its like driving a honda or toyota compared to an old 1970's buick. The builder itself is so intuitive and comfortable to work with. It doesn't fight with you or leave you wondering what to do next.

But... I am supposed to mention an issue or "con". I love how I can refresh, but it may be that my form is getting pretty large and has tons of conditional logic going on, but a couple of times when I have attempted to save it sits and spins and especially when I have attempted to apply conditional logic to a question stating "when question A is "Yes" Show questions B,C, and D, for instance. it takes quite a while to pull up the interface. If the servers are overwhelmed, then by all means, investors, get them some money. We need more servers!!

Also, it would be nice when dragging and dropping fields if there was an undo button. When you accidentally drop a field inaccurately it can be hard to move everything back into place. I have learned to cut and paste instead of drag and drop. Cognito. I Love you. You make my life complete!

Overall: I was able to build a form - with no coding knowledge - that I have been dreaming about for years. I am now able to present only the information to my clients that is relevant to them and drastically reduce the amount of time they have to spend reading and filling out the bankruptcy questionnaire. For instance, imagine asking a client "how many vehicles do you have" and then having to do it the old way and tell them to "include and additional sheet for each extra vehicle" Now, with repeating sections, I can ask "Do you have a vehicle"? If they say "yes", a repeating section pops, and they can enter the information for as many vehicles as they want. if they don't have a vehicle they won't have to read another word about vehicles. The more variable the potential information is, the more mileage you get out of conditional logic and repeating sections. I don't want any other bankruptcy attorneys to find out about Cognito forms. I want to maintain my edge!

Using the palm pilot, iphone, analogy. Everybody knew for a long time what they wanted a hand held device to do and they got all excited about the palm pilot more for its promise than its reality. You had to have the little stylus, use the new little language, etc. It just wasn't actually useful yet. I feel that way about most form builders compared to Cognito. They have had a lot of promise but not a lot of delivery. Cognito delivers something that is usable without having to twist and turn and try to imagine it doing what you would really like it to do. Anybody (who couldn't do the rubix cube) that ever wished that when the client answers "yes" to this question that this other question will pop up, is finally going to get their wish when they sign up with Cognito.

You may have noticed tons of businesses still use paper forms. For client oriented businesses, Doctors, CPA's, Attorneys, etc. the form and the ability to make it easy to fill and dynamic, and the ability to actually use the captured data without reentering stuff from printed forms is a fundamental long standing issue and opportunity that until now only had a palm pilot solutions. The solution to the form problem can enhance everything the business is doing. The ability to include links to help text, payment options, conditional logic, repeating sections, etc. could finally move people to actually get the value from form builders that we have all been dreaming about for years.

Vendor Response

by Cognito Apps on May 29, 2018

Wow! Thank you so much for your review, Mike. We appreciate that you took the time to leave such thoughtful and thorough feedback, and we're glad to hear that you're enjoying Cognito Forms. :) Regarding your save issue: if you continue to notice problems with your form saving or loading in the builder, please don't hesitate to contact our support team: https://www.cognitoforms.com/supportrequest/

Flexible to any situation!

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I am able to use CognitoForms on my website to help customers arrange orders. The calculation function allows me to block dates that we are not open or booked which is above and beyond what I was expecting it to be. Never have I ever had any glitches or orders missed because of not getting orders notifications.I started with CognitoForms afters my website thru VistaPrint would not send any forms that customers submitted to me, but would notify the customers it was successfully submitted (bull hockey). I would get a call from a customer that submitted a form 2 days prior and I had no notice about it coming in. FRUSTRATING! And the automated email to the customers "from our business" makes us look super sharp and efficient in addition to letting them know the details they requested and that they're order was successful! I love love love these guys and couldn't find anything at all to complain about! Support is top notch too! You really are the best hands down!

Cons: Not a THING!! If I could recommend anything to help make this already phenomenal program better is maybe a "Reservation Calendar" view, where it allows customers to see a full calendar versus a Date Selection box, and maybe add a calculation for "Next Available Date" when used with limited quanity for the Date field. But that's hardly a con, just a suggestion! :o}

Overall: Ease, Peace of Mind, and complete organization of our online ordering system! Thanks!

Vendor Response

by Cognito Apps on May 22, 2018

Thank you for your review, Tracey! It's awesome how you've been able to utilize Cognito Forms for your ordering system. :)

Great Form Software

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to Use
Great Knowledge Base
Great Support

Cons: Needs additional features (like client portal) to make it the complete package

Overall: This is one of the best form generator software products out there for the money. They do need some additional features to make it the complete package but they are well on there way and are consistently looking and apply feedback from its customers. Highly recommend this product.

Recommendations to other buyers: Look at their resources to learn how to make the most of this software Within the next year or two this will be a complete feature rich product

Vendor Response

by Cognito Apps on January 27, 2017

Thank you so much for the thoughtful feedback, Michael! Rest assured that we are hard at work implementing some key enhancements to help set the stage for the customer portal.

Incredibly easy-to-use form making software

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cognito forms is the easiest form software I had ever use. I've used Google Forms, Survey Monkey, Sparkcharts, and a dozen other form software for everything from customer support to having my clients/customers submit multi-page homework.

Cons: It doesn't have all the features that other form software have. But the more features, the more boggled down they feel. If you want something fast and easy to use with a decent level of functions, Cognito forms is it. If you want something with hundreds of features - go with something else.

Overall: How quickly I was able to test it, create surveys and forms, and have it come out beautifully. I've even shown the software to other clients/partners, who quickly adopted it for their own business. I was even able to rebuild complicated forms from other platforms quickly.

Vendor Response

by Cognito Apps on December 14, 2017

Thank you so much for your feedback! We're glad to hear that you're enjoying Cognito Forms. If there any specific features that you'd like to see, please feel free to submit your ideas and suggestions here: https://www.cognitoforms.com/supportrequest/

Super happy customer!

Aug 16, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, create and manage. Good communication and support. It's secure to use, and they have the option to be HIPAA compliant. They're great on coming out with new features, they communicate what they're working on through their Trello idea board. Their documentation is great also, i've relied on their help documentations many times to answer my questions. There is a blog too that is a great resource for learning new things you can do with your forms.

Overall: Since starting with Cognito forms almost a year ago, they've come out with many new features and are great at communicating what they're working on to come next with their Trello idea board. Communication is something that they definitely do well, whether its with a technical support question or an I-can't-figure-this-out kind of question, they're quick to respond.

The application itself is super easy to use and master. Adding payment methods is quick and easy along with the management of those payment submissions. The options are really endless when creating a form. Almost everything has the ability to be customized to what you need, and even those few things that i'd like to be able to change, I can vote for them on their idea board on Trello.

Terrible Terrible Terrible

May 15, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I liked the fact that the forms were clean looking and you could customize the forms to your liking.

Cons: They shut your form down instantly if it is reported without even investigating thus putting the burden on the customer. I mean as soon as you hit submit on the abuse report I received an automated email stating my form was shut down due to a violation. I know because I tested it out.
What about some child playing around on your site or a competitor even. They also won't let you collect credit card info unless you are using their payment processors. Talk about monopoly.
I will be using their competitor from now on.

Overall: None.

Flexible, Reliable, Easy to Implement and Very Cost Effective

Sep 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Has a wide range of field types and features (saving progress, customizable tables, signatures, calculations, pre-fills) that other form builders don't have. If your form has any sort of complexity this is the best out there and the pricing is excellent value for money.

Cons: It's pretty much the complete package. On occasion, saving changes in the form builder can act up and if you could move from one response to the next by hitting return that would be nice from a user perspective. But I'm nitpicking here, it's the best form builder I've come across and at the best price.

Vendor Response

by Cognito Apps on September 21, 2017

Thank you so much for the feedback, Faelan!

I use the Cognito Forms for free and I love it!

Jul 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it has free options! And if you do not expect a huge wave of data coming into your forms through Cognito, this is already enough for you. There are many things I like about it (1) it has all the features that you need to make forms (2) it will allow you to send autoemail when there are new entries (3) it can link to Sharepoint using Flow, which is just awesome! (4) you don't need to be an expert to understand how it works. It's as easy as 1-2-3! (5) you can embed the forms in your website

Cons: It doesn't look as pretty as the other form builders. It has some features to beautify it, and it's usually enough. They can do better in this area.

Vendor Response

by Cognito Apps on July 24, 2018

Thank you so much for leaving us a review, Thea! We're glad to hear that you're enjoying Cognito Forms :)

Smart Forms for this Form Challenged Individual

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Forms are so easy to make. Drag and drop interface with many options - no coding understanding, reading, or editing necessary, thanks for that Cognito!

Cons: Literally nothing. One thing to note is that for form data to be encrypted and the form to be password protected requires a paid account. Not a show-stopper for some, but if those are important to you, it's good to know.

Overall: We can now create forms which are not difficult to maintain. The forms can be created and even updated easily.

Vendor Response

by Cognito Apps on April 13, 2018

Thank you for leaving us a review! We're glad to hear that you're enjoying Cognito Forms! :)

The best service available for collecting and processing web form data

Dec 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great flexibility, perfect code embed, event triggered e-mail notification, wonderful document layout editor. We did not find one single bug after extensively using cognito forms. Fair and flexible pricing.

Cons: Actually there are no given cons using Cognito Forms. Compared with other similar services like Typeform and Jotform, we are only missing "picture choice" options. Integration of own e-mail domain is planned, but not in beta until now.

Overall: We extensively tested a lot of best of breed services like JotForm, Typeform and Formstack for collecting, embedding and processing data from online forms for internal use and external touchpoints. Cognitoforms is our final choice and we are happy.

Vendor Response

by Cognito Apps on December 11, 2017

Thank you so much for your kind words and thoughtful feedback, René! We're glad to hear that your organization is enjoying Cognito Forms.

It's the most intuitive online form tool I've tried out of a few. Excellent value for money.

Nov 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very intuitive, simple layout, range of options available. Free version has lots of features, low cost version adds even more.

Overall: Low cost, feature-packed, easy to use
I know there's more I could do with it if I could commit the time to learning it! It's hard to find many faults.

Vendor Response

by Cognito Apps on November 22, 2017

Thank you for taking the time to leave us a review, Clare! We very much appreciate your kind words.

Exactly what I was looking for

Jul 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Impressive amount of features,
easily customizable,
contemporary form design,
User-friendly backend,
seamless integration in websites,
can handle easy to very complex forms with conditional logic
very reasonable pricing

Cons: internationalization (translations) could be better from time to time,
saving data to resume later could be better elaborated

Overall: Time savings, happy clients

Vendor Response

by Cognito Apps on September 21, 2017

Thank you so much for the thoughtful review, Sam! If you ever have any suggestions for improvements to our translations, be sure to send us a support ticket: https://www.cognitoforms.com/supportrequest/

Wow.

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I usually don't go out of my way to review software, but Cognito forms provided exactly the level of functionality my project team required to build out a sophisticated data capture interface. We had been working for weeks on custom design requirements, but I was able to build out a solution using nested repeatable groups in under an hour.

Cons: Small item, I would love more features and options in the style section. Variable width forms would be great!

Overall: Saved my team hundreds of hours in custom coding.

Cognito makes it easy for me to manage fundraising and event planning

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Forms are easily duplicated and modified, meaning I can use previous forms as the foundation for new ones. Forms can also be modified once in use, making it easy for me to keep sponsors and participants updated as our needs change.

Overall: Cognito forms make it easy for me to manage sponsors and events, with simple form creation and use. Duplication and modification of previous forms helps save time when creating new forms. Overall, it's been very helpful.

Vendor Response

by Cognito Apps on March 08, 2018

We're so glad to hear that you've been enjoying Cognito Forms! Thank you for your feedback.

The experience has been OUTSTANDING. But....

Jun 25, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: The form is mostly easy to develop but I wish the 'help' files would direct you back to the form where your having a problem. Also, parts of my form call for calculations. i.e. Total Time =Endtiem - Starttime. I always get a decimal. 16.00 Hours. Or I have some one put in a 4 digital number in a number field. Say, 8011 The form shows this as 8,011. I wish there was a way to control the look of the output. Now, that said, I came to cognito forms from 123Forms because I had some problems getting what I wanted. Here, I get very much of what I want. The customer help is no more than the next day. I highly recommend this software. Ans as they work out some of the 'bugs' It will be even better. Thanks guys, I've only been using your forms for less than a week and you have won me over!!!! John

Great forms software, making it able to create complex forms easily

Jul 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I was able using Cognito Forms to create complex forms with conditionnal display. It includes useful features like checkout, and thus was the best I found among similar software.

Cons: I did not found many downsides to Cognito Forms, however I think it lacks design features and I found some bugs while using it embedded (but not only). The customer support is however pretty effective.

Vendor Response

by Cognito Apps on July 10, 2018

Thank you so much for leaving us a review, Emmanuel! We're glad to hear that you've been able to easily build complex forms. In terms of design features and/or bugs, don't hesitate to reach out to us with your suggestions! https://www.cognitoforms.com/supportrequest/

Just a question

Nov 17, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Nice design

Cons: Have not explored it extensively yet.

Overall: I haven't used Cognito forms. I just saw a friend using it for our upcoming conference. Can Cognito forms (upgraded version) be used for university online application that can later be incorporated to a school management system? How do you manage your data base? As you know, a university application involves a huge volume of information from each applicant. What if you don't finish filling out a form, can you go back to it another time (I'm talking about a regular online university application form. Hope to hear from you soon. Thanks.

Recommendations to other buyers: None at the moment

Vendor Response

by Cognito Apps on April 12, 2018

Zillah, Yes, you can integrate directly with your school management system database if you use our Webhook/Post to JSON feature. It will require a developer on your end, but this is how you can send the data over to your database when a user submits your form. Check out this help article for more info: https://www.cognitoforms.com/support/66/data-integration/webhooks We have a Save & Resume feature that allows your end users to save their progress and come back to their form later to complete it. Here is some info on how that feature works: https://www.cognitoforms.com/features/save-resume If you have any other questions, please feel free to submit a support request and we'll definitely help you out: https://www.cognitoforms.com/supportrequest/ Thanks, Jennifer Cognito Forms

Capterra-loader

This program is so easy to use, so simple, and offers you so MUCH for FREE!

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, the fact that you can customize your forms anyway you want, it's very easy to set up the forms in your website, and the proactive nature of the customer services reps in the company.

Cons: I have not had any issues with cons with Cognito Forms and I have been more than satisfied with their service so far!

Form Builder and Customer Service

Jan 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Over the past 6 + months of using Cognito Forms we've successfully used their form builder to run our online ordering. During this period of time they have released numerous new features and their support has been extremely responsive and helpful as they helped us troubleshoot problems as we developed our order forms. After looking at the other form builders available on the market I couldn't be happier with Cognito Forms and would recommend them to anyone.

Vendor Response

by Cognito Apps on January 12, 2015

Thanks so much Michael! We have really enjoyed watching the evolution of your forms and working together to provide the functionality you need. We can't wait to keep watching your business grow!

used many forms, this is the best

May 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: super easy interface and wordpress implementation. i can even use it on an AMP page. lots of flexibility in style make it fit in nicely to wordpress

Cons: not sure, maybe make encryption a no cost feature? overall i think the pricing is fair though. maybe make a couple things user friendly like editing existing forms

Vendor Response

by Cognito Apps on June 04, 2018

Thank you so much for taking the time to leave us a review! We're glad to hear that you're enjoying Cognito Forms, and it's awesome that you've been able to utilize the AMP embed code!

Good

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Cognito forms helps in quick form building and really easy to use. Cognito forms are fast to develop.

Cons: I have not explored all the features of Cognito Forms. At this moment I do not find any shortcoming about the software.

Vendor Response

by Cognito Apps on April 05, 2018

Thank you for taking the time to leave us a review! We appreciate your positive feedback. :)

Easy for my customers to use!

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I created an online order form for my side business and it was super easy to create and I haven't had any complaints yet from any customers!

Vendor Response

by Cognito Apps on January 24, 2017

Thank you for your kind words, Michelle! We're happy that Cognito has been a useful tool for your business.