# Page 6 | Cognito Forms Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Cognito Forms the right Data Entry solution for you? Explore 182 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/138990/Cognito-Forms/reviews --- Cognito Forms 4.7 (182) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 6 - Reviews of Cognito Forms ## Showing most helpful reviews Showing 126-150 of 182 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS James S. Director Education Management Used the software for: Less than 6 months ### "Terrible Customer Service. " July 29, 2019 1.0 I would have been better off using Google Forms/Sheets. Pros What I will like best is no longer using them and receiving notification emails without the ability to view any forms. Cons I figured out the issue with the help of someone who does not work for you. You were sending notifications to an email address which is associated with a different account that does not have access to the forms, so there was nothing for me to see. One would think you might be able to see that on your end. I was, after all, communicating with you from an email address that is not for the account receiving the forms. All you do is keep telling me to turn off notifications on my account, but that would do NOTHING to stop the notifications because they were coming from another account entirely. How is it that nobody looked to see that there are no forms for which I should have been receiving notification? And I'm supposed to trust my client's information and important documents with your company? I can only imagine what the ordeal would be like if there was a problem bigger than receiving ghost notifications. I've been going around in circles with multiple representatives without any real help on an issue that should have been extremely simple had someone taken the time to do anything except type in a canned response without doing even a little research into the problem. I can delete my account and STILL receive these notifications for forms I cannot access from this email address. I'll make a note to follow your customer service procedures and follow-through if I ever want to kill my business. A customer cannot speak to a live person? Honestly? Terrible customer service. Review Source Ashley B. Vice President Marketing and Advertising Used the software for: 1-2 years ### "Love this software" September 15, 2022 5.0 Pros I like that it’s simple to build forms with conditions to move to the next question. I also love the ability to easily access the data and files all together in one place from submissions. Cons Perhaps this feature exists and I haven’t discovered it yet, but preventing duplicate submissions. Alternatives considered [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) Reason for choosing Cognito Forms Better curation of collected data. Review Source AO Ash O. Director E-Learning Used the software for: 1-2 years ### "Great tool for creating and forms" March 17, 2022 5.0 We use it for solving various tasks like recruitment and sorting candidates once recruited to drafting agreements and getting electronic signatures from clients Pros One of our most useful tools in daily use. Customisable features are very useful. It has helped us build a brand image - always been reliable and our logo and company name is mostly visible. Cons the customisable/programmable parts can sometimes be clunky. Reason for choosing Cognito Forms preference for use of branding, signature tools and some other features Review Source Caleb O. Founder Marketing and Advertising Used the software for: 6-12 months ### "Cognito Forms Review" March 26, 2019 4.0 Exporting contents to spreadsheet packages has never been much easier, Cognito forms simply does it for me! Pros The builder is very intuitive and comes with a user-friendly interface, I cherish the possibility of embedding forms neatly on my website. It presents great flexibilty and you can customize your forms like a pro without hasles Cons I really dont have headaches using the service, but there are room for improvements. Cognito should introduce advanced functionalities as seen in other form builders, so as to increase productivity. Review Source AK Amit K. Director Staffing and Recruiting Used the software for: 2+ years ### "Powerful" November 7, 2022 5.0 We were trying to build a smart chat bot type form, that would engage users in responding to a number of questions and then generate a customised pdf report from those choices.Aside from this, I used the product for some operational work around syncing the data entered by new contractors signing up through this form, onto Airtable. Pros The depth of this product is awesome. I loved the fact that you can actually write code for conditional logic, and to customise reporting. Cons The look and feel of the conversational style of the forms tool - aesthitically did not appeal to me as much as Typeform did, but nevertheless on an overall basis - this product was much better value for money. Alternatives considered [Typeform](https://www.capterra.com/p/137289/Typeform/) Reason for choosing Cognito Forms The value for money was much better. I also thought Cognito Forms was more versatile and had greater ability for the administrator to write bespoke code to customise it. Review Source VR Verified Reviewer Technical Support Specialist Used the software for: 2+ years ### "Smart Forms for this Form Challenged Individual" April 11, 2018 5.0 We can now create forms which are not difficult to maintain. The forms can be created and even updated easily. Pros Forms are so easy to make. Drag and drop interface with many options - no coding understanding, reading, or editing necessary, thanks for that Cognito! Cons Literally nothing. One thing to note is that for form data to be encrypted and the form to be password protected requires a paid account. Not a show-stopper for some, but if those are important to you, it's good to know. Review Source Response from Cognito Apps April 13, 2018 Thank you for leaving us a review! We're glad to hear that you're enjoying Cognito Forms! :) VR Verified Reviewer Entrepreneurial Fellow Entertainment Used the software for: 2+ years ### "The absolute BEST form creator" September 6, 2018 5.0 Pros I love that I can really customize the look of my form all the way down to the photo at the top. It makes my forms look much more professional Cons No cons really. I've been using this builder for about 5 years consistently. They're always bringing in great new updates. I've tried other forms, but I haven't found any that are as customizable and as slick looking as this one Review Source Response from Cognito Apps September 7, 2018 Hi there! Thank you so much for taking the time to leave us a review - we're happy to hear that you've been enjoying Cognito Forms! :) VR Verified Reviewer Director of Member Communications Non-Profit Organization Management Used the software for: 1-2 years ### "Great for collecting and funneling data" December 7, 2020 5.0 Overall, our marketing team uses Cognito on a daily basis to field requests/updates from other departments. It's easy for everyone to use and can funnel requests to specific people instead of pinging everyone. It integrates with Teams (Office 365), where we can view the requests as they come in and assign them to others, give deadlines, etc. We also use Cognito frequently for our external audiences to create surveys and forms for people to donate or update their info, etc. It's easy to set up a new form, which is great. It however is not easy to gather analytics from the data obtained. so keep that in mind! Pros It's easy to implement and can be used for a variety of purposes on an internal team or externally for surveys and the like. Cons There's not much in the way of analytics or reporting on the data in the forms. So, if you're looking for graphs or more sophisticated insights, this may not be your best choice. Review Source MS Michael S. Operations Manager Law Practice Used the software for: 2+ years ### "Great Form Software" January 24, 2017 5.0 This is one of the best form generator software products out there for the money. They do need some additional features to make it the complete package but they are well on there way and are consistently looking and apply feedback from its customers. Highly recommend this product. Pros Easy to Use Great Knowledge Base Great Support Cons Needs additional features (like client portal) to make it the complete package Review Source Response from Cognito Apps January 27, 2017 Thank you so much for the thoughtful feedback, Michael! Rest assured that we are hard at work implementing some key enhancements to help set the stage for the customer portal. SC Stephanie C. Registration coordinator Hospitality Used the software for: 2+ years ### "Saves so much time!" March 24, 2022 5.0 Positive and very useful Pros The forms can be build to cover a number of different situations. We use it for meal requests, waivers, deferring guests, waivers, etc. Easy to search for info Easy to edit data if needed. Cons Paying for the number of users. Some of the form building isn't intuitive at first. Review Source JJ Jeff J. Business Manager Broadcast Media Used the software for: Less than 6 months ### "I wish I had known about Cognito Forms sooner" February 7, 2020 5.0 Cognito Forms has helped me reduce the ever-present element of "human error" within complex processes. It has also helped increase relevant communication (important in the communications business) and has helped decrease irrelevant communication (also important in the communications business). Cognito Forms keeps everyone and everything on the same page, and helps everyone be accountable. Pros Firstly, Cognito Forms it elegantly clear in it's concept and approach. Jump right in and get started and you'll see how amazing this product is. It requires a bit of thinking to create whatever form your process or workflow needs, but the end result is amazing and well worth the time! A "one size fits all" paper process can become elegantly simple and efficient with little process redundancy and/or dependency usually found in "one size fits all" forms. The right questions are asked at the right time, with liberty for exceptions and free-style custom scenarios. From multiple options with text, choices, look-ups, drop-downs, calendars, and currency options and calculators, to data validation, file uploads, electronic signatures, hyperlinks, document merging, imports, table fields, HIPAA compliant forms, styling, confirmation emails, and so much more, Cognito Forms is a must-have! Their customer support is nicely responsive, and the price options (free and above) are absolutely amazing! Cons There really is nothing about Cognito Forms that I am disappointed in, with the exception that I have not found an end-user forum where people can share unique tips and tricks, or make improvement suggestions. Reason for choosing Cognito Forms Our previous in-house paper form worked, but it consumed a lot of time. Recreating our in-house form with Cognito Forms was a huge improvement to the paper form, giving it flexibility and clarity. Review Source VR Verified Reviewer ERP consultant Information Technology and Services Used the software for: Less than 6 months ### "Amazing form software that does everything you could wish for. Especially the integrations!" August 22, 2020 5.0 Great. Pros A customer of mine wants to automate some of his processes using forms that will be sent to his clients. Since we're using ERP software at the core, I was looking for form software that can integrate with ERP. Look no further, Cognito Forms is the only choice that offers the complete package. I think this software is amazing because it's super easy to use, has a fine user interface, lots of features (like pre-filling forms, which was crucial for my use case) and the most important integrates with Power Automate and Zapp. Therefore the possibilities are endless. I used the Power Automate connector and it is decent and very complete. Has the triggers you need and when an event gets triggered, provides you with lots of entry info. Much better than MS Forms or MS Forms Pro, or even SurveyMonkey. Having said that, I really recommend this software. It's the best if you're looking for form software that integrates. Cons No cons. This software does what it promises, has good pricing, and offers extensive integration possibilities. Review Source JS Jim S. Director of Sales Construction Used the software for: 6-12 months ### "Love Cognito Forms!" February 6, 2020 5.0 We use Cognito for onboarding new people into our organization. I ask them to submit their legal name, preferred name, phone, email, etc., and to submit a head shot photograph for our internal company directory. Makes it really easy on me to have everything coming in through one common portal. Pros So simple to set up, test, and tweak a form to be filled out. 1 - Create form. 2 - Pretend to be a user and fill out the form. 3 - Check the incoming results and make adjustments as and if needed. Cons No search feature for submitted results. Let's say I wanted to find if someone named Thomas had submitted their form. It would be great to do it in the admin dashboard, but the workaround is to export as a cvs file and use Excel's search function. Review Source TE Thea E. IT Manager Non-Profit Organization Management Used the software for: 2+ years ### "I use the Cognito Forms for free and I love it!" July 24, 2018 5.0 Pros I love that it has free options! And if you do not expect a huge wave of data coming into your forms through Cognito, this is already enough for you. There are many things I like about it (1) it has all the features that you need to make forms (2) it will allow you to send autoemail when there are new entries (3) it can link to Sharepoint using Flow, which is just awesome! (4) you don't need to be an expert to understand how it works. It's as easy as 1-2-3! (5) you can embed the forms in your website Cons It doesn't look as pretty as the other form builders. It has some features to beautify it, and it's usually enough. They can do better in this area. Review Source Response from Cognito Apps July 24, 2018 Thank you so much for leaving us a review, Thea! We're glad to hear that you're enjoying Cognito Forms :) VG Vivek G. manager Hospitality Used the software for: 6-12 months ### "Cognito Forms were the easiest form to recommend if you want to embed a form to your website." October 24, 2020 5.0 Pros When you are starting out the major part is your limited budget. Cognito forms has an incredible free tire . It gives you unlimited forms and a generous 500 free monthly entries. If you are generation more than 500 leads you can easily pay them. I loved the easy of use and incredible functionality, If you know what kind of form you want you will most probably be able to make it. I was using the forms for complex calculation it was incredibly easy to implement. Cons Although there is not much to dislike but I couldn't get to use their chameleon theme which changes shape and color according to the web page but in my case I could not get it to work. Review Source NAA Nana Afua A. Freelancer Marketing and Advertising Used the software for: 6-12 months ### "I recommend Cognito Forms " May 28, 2021 5.0 My overall experience with Cognito forms has been good. I was not so sure at the beginning how to build a personalised form but amazingly it was very simple to do as the interface is self explanatory. I have been able to choose from different templates and created my own forms for my blog and other websites and this has really helped increase my conversion rates and sign-ups. Thank you Pros As a Blog and website creator having forms that are easy to fill is a plus and cognito forms gives different templates that I can choose from to create my forms. The interface is not complicated to use and the pricing packages are really cool allowing unlimited free usage. I chose a package because of my line of work and the tool has been useful for me. I can always make changes to the form and review it before publisihing. It makes tracking submitted forms simple as well. Cons I like everything about cognito forms its very personalised as compared to other form builders I have used in the past. There is nothing to dislike about the software, at least for now. Review Source JW Janelle W. Travel Advisor Leisure, Travel & Tourism Used the software for: 2+ years ### "Very Convenient " February 11, 2023 5.0 Pros Easy to use, my clients have easy access and I always have access to it. Cons I do not have any issues with my forms . Review Source Faith W. Freelance Graphic Designer Non-Profit Organization Management Used the software for: Less than 6 months ### "Easy to use" November 12, 2021 5.0 Pros I started using Cognito Forms to set up a form for a Young Parent Baby Pantry we are doing. It was so easy for me to set up , and even gave me code to add it to our website. It was super easy to use, and so easy to make the form look exactly how I wanted it. Cons For some, it might take a little more reading about or research to get the form to work exactly how they want. There were some things that took me a bit to find (like where I wanted replies to go and what I wanted the subject line to be). But once I found it, it was easy to use. Review Source GT Gavin T. Stuido Manager Consumer Services Used the software for: 2+ years ### "Good form builder to customise and link with automations" July 5, 2023 4.0 Overall positive. It has a good mix of features but isn't too complicated. Pros Very customisable. Links up well with automation services like make.com. Lightweight coding. Cons The UI on the back end can be a little difficult to navigate until you know what you're looking for. Review Source SP Sarah P. Quality Assurance Manager Hospital & Health Care Used the software for: Less than 6 months ### "Customizable forms" August 19, 2021 5.0 Very easy to use and quick to get up and running. Allows for data validation in each response, which is helpful if you plan to track the data you get. Took only a minute to learn how to use and would be simple to explain to other people. Pros I needed a free product that would allow for a custom form to be emailed to several different people. Cognito Forms was able to deliver that, and so much more. Due to the easy storage and Excel compatibility, we are now able to track the number of supplies used by each program - which used to take hours of data entry to calculate. Cons Nothing! Cognito Forms had a free version that is more than sufficient to meet our needs! I just wish you could create a QR code through Cognito, instead I had to sign up for a different service to get a QR code for my form. Review Source VR Verified Reviewer Administrator Religious Institutions Used the software for: Less than 6 months ### "One of the Best Form Options Out There" May 7, 2020 5.0 Makes work flow super easy! The ability to build forms with customized notifications and then connecting to Zapier has made work flow much better! Pros Cognito Forms has so many options and many of them are available on the free tier, making this a great choice for non-profits. We have found that the multiple options for form and form structures are easy to use and make creating forms a breeze. They are highly customizable and can be used for many various purposes. Cons Nothing yet. We have been very pleased with it, and customer service has been outstanding when any questions have surfaced. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[Typeform](https://www.capterra.com/p/137289/Typeform/) Reason for choosing Cognito Forms Easier to use and more options for our usage. Review Source LF Laura F. Non-Profit Organization Management Used the software for: 6-12 months ### "Super happy customer!" August 16, 2016 4.0 Since starting with Cognito forms almost a year ago, they've come out with many new features and are great at communicating what they're working on to come next with their Trello idea board. Communication is something that they definitely do well, whether its with a technical support question or an I-can't-figure-this-out kind of question, they're quick to respond. The application itself is super easy to use and master. Adding payment methods is quick and easy along with the management of those payment submissions. The options are really endless when creating a form. Almost everything has the ability to be customized to what you need, and even those few things that i'd like to be able to change, I can vote for them on their idea board on Trello. Pros Easy to use, create and manage. Good communication and support. It's secure to use, and they have the option to be HIPAA compliant. They're great on coming out with new features, they communicate what they're working on through their Trello idea board. Their documentation is great also, i've relied on their help documentations many times to answer my questions. There is a blog too that is a great resource for learning new things you can do with your forms. Review Source VR Verified Reviewer Owner and resident slave driver Used the software for: 6-12 months ### "Cognito makes it easy for me to manage fundraising and event planning" March 7, 2018 5.0 Cognito forms make it easy for me to manage sponsors and events, with simple form creation and use. Duplication and modification of previous forms helps save time when creating new forms. Overall, it's been very helpful. Pros Forms are easily duplicated and modified, meaning I can use previous forms as the foundation for new ones. Forms can also be modified once in use, making it easy for me to keep sponsors and participants updated as our needs change. Review Source Response from Cognito Apps March 8, 2018 We're so glad to hear that you've been enjoying Cognito Forms! Thank you for your feedback. VR Verified Reviewer Managing Director Banking Used the software for: 2+ years ### "Cognito Forms - great software to capture information online via web forms" July 1, 2019 4.0 Pros We love the simplicity of the software and ease of capturing information online via web forms. Cons Great product, no cons we experienced so far. Review Source BB Budi B. Business Analyst Automotive Used the software for: Less than 6 months ### "Cognito forms is the best forms application" October 23, 2019 5.0 Cognitoforms already fulfilled our requirement to make form input activity more simple with spesific validation related to calculation, advanced formula, date validation, table entry, duplicate entry, custom error message and approval mechanism Pros \- complete validation before and after input event - form approval possible to be conducted - integration with Ms Flow and Ms Sharepoint enriched its functionality - response output is very complete when we use section and table - with calculation and logic function, brings cognito forms into smart forms. - custom error message - advanced formula editor - custom and complete email notification - easy form submission setting - custom output fields to be displayed Cons \- webhooks integration is against with our IT security policy and we should find another way to perform integration and we using Ms Flow integration Reason for choosing Cognito Forms As we compare to all candidates, only cognito forms which met all of our requirement Switched from [Typeform](https://www.capterra.com/p/137289/Typeform/) How to find form application which can fulfilled all of our requirement Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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