# Page 7 | Cognito Forms Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Cognito Forms the right Workflow Management solution for you? Explore 182 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/138990/Cognito-Forms/reviews --- Cognito Forms 4.7 (182) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 7 - Reviews of Cognito Forms ## Showing most helpful reviews Showing 151-175 of 182 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FH Faelan H. Data Team Lead Information Technology and Services Used the software for: 6-12 months ### "Flexible, Reliable, Easy to Implement and Very Cost Effective" September 20, 2017 5.0 Pros Has a wide range of field types and features (saving progress, customizable tables, signatures, calculations, pre-fills) that other form builders don't have. If your form has any sort of complexity this is the best out there and the pricing is excellent value for money. Cons It's pretty much the complete package. On occasion, saving changes in the form builder can act up and if you could move from one response to the next by hitting return that would be nice from a user perspective. But I'm nitpicking here, it's the best form builder I've come across and at the best price. Review Source Response from Cognito Apps September 21, 2017 Thank you so much for the feedback, Faelan! Nuha H. Business Owner Used the software for: 6-12 months ### "This program is so easy to use, so simple, and offers you so MUCH for FREE!" July 12, 2018 5.0 Pros Ease of use, the fact that you can customize your forms anyway you want, it's very easy to set up the forms in your website, and the proactive nature of the customer services reps in the company. Cons I have not had any issues with cons with Cognito Forms and I have been more than satisfied with their service so far! Review Source Response from Cognito Apps September 7, 2018 Thank you so much for taking the time to leave us a review! We're glad to hear that you're enjoying Cognito Forms. :) LC Leah C. Designer Design Used the software for: 1-2 years ### "Cognito Forms" July 19, 2021 4.0 Overall a pretty good experience with Cognito forms Pros I liked that this software is easy to use to set up a form on my website for people to submit a question for me. Cons I don’t like that this form sometimes doesn’t always go through or it is sent to my junk mail, and I miss connecting with a client Review Source mD mark D. Owner Accounting Used the software for: Less than 6 months ### "I love it- it's much easier than Jotform" December 3, 2019 5.0 Really great- I switched over from Jotform and it's saved me a lot of time and money. I appreciate how easy it is to use and I haven't run into any bugs so far. Pros It's very easy to use and they give a great free trial so that you can test it out before purchasing it. The security was great, the payment processing is easy to set up, and the form building itself is all quite intuitive. Cons I'm still exploring the product a bit more, but I think the cost of custom PDF's is quite high, but that's an auxiliary service. I also would like a bit more options/templates for the layout of the forms when it comes to aesthetics. Alternatives considered [Typeform](https://www.capterra.com/p/137289/Typeform/) Reason for choosing Cognito Forms Pricing, recommendation from colleague Switched from [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) There were too many bugs and it just kept having issue after issue. Review Source VR Verified Reviewer Owner Mental Health Care Used the software for: 6-12 months ### "Useful and amazing" March 5, 2019 5.0 I use this to keep records for my clients on their intake information. Pros I like how it makes getting intake information simple. And I like that I can take a payment on it to hold the intake slot. Cons It is a bit clunky to set up, not awful or anything but it does take some work. Review Source Response from Cognito Apps March 6, 2019 Thank you so much for your feedback! BS Brett S. Business Development Construction Used the software for: 6-12 months ### "Great solution but lacks some functionality" November 9, 2019 5.0 We are getting overall more access to information we were not able to get otherwise. We're happy with the solution but biggest beef is not being able to export photos. Pros The interface is super easy to understand and use. We have trades that are not technically sound but are able to figure out the cognito forms without much issue. Cons I can not export my entries with the photos that are taken.... what!? Cognito has been a good solution for some of our survey and purchase form needs. But we require photos to be taken and i can't export and save the results because photos will now export. I can save everything in cognito but i would pay a fortune for all the storage so I have to delete entries as we go. Review Source DA Dave A. Digital Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Trusted product for complex forms" September 30, 2019 4.0 Cognito forms helps us get web-hosted forms up and running quickly without much fuss. If you don't want to do complex conditional logic or branching this is a top contender at a good price point. Pros It's fairly easy to get up and running with Cognito Forms. They have a free version that caters for most non-commercial uses. Basic functionality is good and drag and drop form building is easy. Cons The UX output is lacking a bit. For example there are no slider field types for values and some of the field type UX are a bit clunky. Latest UX elements and more styling options will make this product fantastic. Conditional logic and calculations could be more intuitive to use. Alternatives considered [ConvertCalculator](https://www.capterra.com/p/176575/ConvertCalculator/) Reason for choosing Cognito Forms We chose Cognito forms because it offered all the basic features we needed on the free version. When we needed more we could simply upgrade to unlock more features. Review Source VR Verified Reviewer Accountant Accounting Used the software for: Less than 6 months ### "Fantastic" February 20, 2021 5.0 Pros We use this software to collect all the information we need at our firm to prepare a tax return for our clients, and it is extremely help and versatile for collecting information. Cons It is pricier than Google forms, but the functionality of the software is worth it. Review Source JC Justin C. IT Manager Textiles Used the software for: 1-2 years ### "Need a form quick? This is the place to stop." December 12, 2018 5.0 Pros Ease of use - just drag and drop Rapid form development - start a basic form and keep tweaking until satisfied Complexity - forms can be as simple or complex as you want Features - new features are being rolled out constantly Interoperability - these forms can accept data from many other sources (and in cases return it!) Cons Just would like a little more flexibility in the builder - sometimes columns just don't stay put. Review Source Response from Cognito Apps December 14, 2018 Thanks for leaving us a review, Justin! We appreciate your feedback. :-) RO Rhys O. Digital Marketing Professional Insurance Used the software for: 1-2 years ### "What Can’t It Do?" June 3, 2019 4.0 Pros Lots of features; mailable to what you need it; easy for simple tasks and complicated processes; customer support is phenomenal Cons So many features it is overwhelming at first; understanding logistics of some features is a learning curve Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Cognito Forms More options Review Source RM Roger M. Developer Internet Used the software for: 6-12 months ### "Formularios faciles" September 20, 2022 5.0 Se estan solucionando usando cognito forms ya que el form genera un link el cual podemos enviar al cliente y es un form personalizado. Podemos capturar la data usando power Automate y guardarlos en Sharepoint List. Pros La facilidad de creacion de formularios es lo que mas me ha gustado que es bastante customizable y la integracion con terceros. Cons Cuando se esta diseñando el form, las tablas son un poco complicadas de hacer Reason for choosing Cognito Forms Por la facilidad de integracion con microsoft. Switched from [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) Es muy limitado las opciones de Microsoft Forms Review Source PC Phillip C. National Account Manager Human Resources Used the software for: Less than 6 months ### "Great Way to Organize Your Phone Screen" February 22, 2019 5.0 Pros I really like how user-friendly and customizable it is. We created a phone screen this year for our client and it was so easy to roll out to the team. We are constantly evaluating the question on the phone screen and making edits to make it better. Cognito forms easily lets us do this and has made the whole process really smooth. Cons It would be nice to allow the forms to sync right into our ATS system without us having to save and attach it. I have also noticed that it can lag at times when we are trying to load up the forms. Overall, it works great and gets the job done. Review Source RH René H. IT Manager Media Production Used the software for: Less than 6 months ### "The best service available for collecting and processing web form data" December 7, 2017 5.0 We extensively tested a lot of best of breed services like JotForm, Typeform and Formstack for collecting, embedding and processing data from online forms for internal use and external touchpoints. Cognitoforms is our final choice and we are happy. Pros Great flexibility, perfect code embed, event triggered e-mail notification, wonderful document layout editor. We did not find one single bug after extensively using cognito forms. Fair and flexible pricing. Cons Actually there are no given cons using Cognito Forms. Compared with other similar services like Typeform and Jotform, we are only missing "picture choice" options. Integration of own e-mail domain is planned, but not in beta until now. Review Source Response from Cognito Apps December 11, 2017 Thank you so much for your kind words and thoughtful feedback, René! We're glad to hear that your organization is enjoying Cognito Forms. VR Verified Reviewer Private Tutor Education Management Used the software for: Less than 6 months ### "used many forms, this is the best" May 30, 2018 5.0 Pros super easy interface and wordpress implementation. i can even use it on an AMP page. lots of flexibility in style make it fit in nicely to wordpress Cons not sure, maybe make encryption a no cost feature? overall i think the pricing is fair though. maybe make a couple things user friendly like editing existing forms Review Source Response from Cognito Apps June 4, 2018 Thank you so much for taking the time to leave us a review! We're glad to hear that you're enjoying Cognito Forms, and it's awesome that you've been able to utilize the AMP embed code! Rachel E. Owner/ Photographer Non-Profit Organization Management Used the software for: 6-12 months ### "Great for Non-for Profits" December 14, 2018 5.0 Pros So easy to use, we're able to use it for our giveaways, and to ensure if people have questions they can ask them all while capturing much needed information for our records. It also doesn't limit you on ?'s Cons The tabs can be a little confusing at first but once you use it, you get used to it. Review Source Response from Cognito Apps December 18, 2018 Thank you so much for taking the time to leave a review, Rachel! It's awesome that you've been able to utilize Cognito for your giveaways. CM Clare M. Director Used the software for: 2+ years ### "It's the most intuitive online form tool I've tried out of a few. Excellent value for money." November 21, 2017 5.0 Low cost, feature-packed, easy to use I know there's more I could do with it if I could commit the time to learning it! It's hard to find many faults. Pros Very intuitive, simple layout, range of options available. Free version has lots of features, low cost version adds even more. Review Source Response from Cognito Apps November 22, 2017 Thank you for taking the time to leave us a review, Clare! We very much appreciate your kind words. AB Anthony B. HR Consultant Human Resources Used the software for: 6-12 months ### "Cognito Forms review" October 29, 2018 4.0 Cognito Forms has been a great platform for tracking applications. It's also been a good tool to conduct performance reviews. Pros Cognito Forms is easy to use, provides a variety of great features, and allows us to be paper free when it comes to applications and performance reviews. Cons The software can be a little bit cumbersome to use when creating complex forms, but the results are always great. Review Source Response from Cognito Apps November 1, 2018 Thank you for your feedback, Anthony! We're glad you've been enjoying Cognito Forms! :) ER Emmanuel R. Adjoint Used the software for: Less than 6 months ### "Great forms software, making it able to create complex forms easily" July 5, 2018 5.0 Pros I was able using Cognito Forms to create complex forms with conditionnal display. It includes useful features like checkout, and thus was the best I found among similar software. Cons I did not found many downsides to Cognito Forms, however I think it lacks design features and I found some bugs while using it embedded (but not only). The customer support is however pretty effective. Review Source Response from Cognito Apps July 10, 2018 Thank you so much for leaving us a review, Emmanuel! We're glad to hear that you've been able to easily build complex forms. In terms of design features and/or bugs, don't hesitate to reach out to us with your suggestions! https://www.cognitoforms.com/supportrequest/ JF Jennifer F. Director Information Technology and Services Used the software for: 6-12 months ### "Very easy to set up" March 18, 2019 5.0 We use a lot of these forms for customer onboarding and they have been very beneficial, especially since we can embed them in our site. Pros That the forms were extremely easy to set up, the application is very intuitive. The forms also have a sophisticated look. Cons It would have been helpful to have the "save and come back" option available during the trial period. Review Source Response from Cognito Apps May 20, 2019 Thank you so much for your feedback! RJ Ray J. Investor Real Estate Used the software for: 6-12 months ### "Best Free Forms" February 20, 2019 5.0 works great and fast, simple enough to set up, though may not be the easiest for a non-technical person. Pros I use the free level because I only need to use it about 3 times per year, and each time lasts 2 or 3 weeks, so the paid option would cost too much for my use case. So my mission was to find the best, most manipulable, free forms. Cognito won. Conditional entries, validation, custom formulas, etc. Cons Nothing really. There are a few small things that I wish I could do, but I then find out it indeed is included in one of the paid packages. So I can't be mad at that. They need to make money just like I. Review Source SD Sam D. Communications Government Administration Used the software for: Less than 6 months ### "Exactly what I was looking for" July 8, 2017 5.0 Time savings, happy clients Pros Impressive amount of features, easily customizable, contemporary form design, User-friendly backend, seamless integration in websites, can handle easy to very complex forms with conditional logic very reasonable pricing Cons internationalization (translations) could be better from time to time, saving data to resume later could be better elaborated Review Source Response from Cognito Apps September 21, 2017 Thank you so much for the thoughtful review, Sam! If you ever have any suggestions for improvements to our translations, be sure to send us a support ticket: https://www.cognitoforms.com/supportrequest/ CW Colin W. Co-Founder Internet Used the software for: Less than 6 months ### "Wow." May 11, 2017 5.0 Saved my team hundreds of hours in custom coding. Pros I usually don't go out of my way to review software, but Cognito forms provided exactly the level of functionality my project team required to build out a sophisticated data capture interface. We had been working for weeks on custom design requirements, but I was able to build out a solution using nested repeatable groups in under an hour. Cons Small item, I would love more features and options in the style section. Variable width forms would be great! Review Source VR Verified Reviewer Software Development Engineer In Test Used the software for: Less than 6 months ### "Good " April 4, 2018 5.0 Pros Cognito forms helps in quick form building and really easy to use. Cognito forms are fast to develop. Cons I have not explored all the features of Cognito Forms. At this moment I do not find any shortcoming about the software. Review Source Response from Cognito Apps April 5, 2018 Thank you for taking the time to leave us a review! We appreciate your positive feedback. :) JP John P. Troop Commander (Major) Used the software for: ### "The experience has been OUTSTANDING. But...." June 25, 2015 4.0 The form is mostly easy to develop but I wish the 'help' files would direct you back to the form where your having a problem. Also, parts of my form call for calculations. i.e. Total Time =Endtiem - Starttime. I always get a decimal. 16.00 Hours. Or I have some one put in a 4 digital number in a number field. Say, 8011 The form shows this as 8,011. I wish there was a way to control the look of the output. Now, that said, I came to cognito forms from 123Forms because I had some problems getting what I wanted. Here, I get very much of what I want. The customer help is no more than the next day. I highly recommend this software. Ans as they work out some of the 'bugs' It will be even better. Thanks guys, I've only been using your forms for less than a week and you have won me over!!!! John Review Source ZH Zillah H. Coordinator Education Management Used the software for: Less than 6 months ### "Just a question" November 18, 2016 4.0 I haven't used Cognito forms. I just saw a friend using it for our upcoming conference. Can Cognito forms (upgraded version) be used for university online application that can later be incorporated to a school management system? How do you manage your data base? As you know, a university application involves a huge volume of information from each applicant. What if you don't finish filling out a form, can you go back to it another time (I'm talking about a regular online university application form. Hope to hear from you soon. Thanks. Pros Nice design Cons Have not explored it extensively yet. Review Source Response from Cognito Apps April 12, 2018 Zillah, Yes, you can integrate directly with your school management system database if you use our Webhook/Post to JSON feature. It will require a developer on your end, but this is how you can send the data over to your database when a user submits your form. Check out this help article for more info: https://www.cognitoforms.com/support/66/data-integration/webhooks We have a Save & Resume feature that allows your end users to save their progress and come back to their form later to complete it. Here is some info on how that feature works: https://www.cognitoforms.com/features/save-resume If you have any other questions, please feel free to submit a support request and we'll definitely help you out: https://www.cognitoforms.com/supportrequest/ Thanks, Jennifer Cognito Forms ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.