Sensiple

Lync Adapter

5 / 5 1 review

Who Uses This Software?

Sensiples Lync adapter is ideally designed for business that would like to extend the richness and quality of Microsoft Lync to deliver a customer-centric workforce optimization solution


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Sensiple
  • www.sensiple.com
  • Founded 2001

About Lync Adapter

Sensiples Lync adapter is ideally designed for business that would like to extend the richness and quality of Microsoft Lync to deliver a customer-centric workforce optimization solution Sensiples Service desk-lync integration solution leverages Microsoft Lync to provide ACD like functionality using Chat and click to call in enterprise help desk environment. Sensiple will help companies consolidate their enterprise communications to service desks/contact center into a unified solution, eli


Lync Adapter Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

Lync Adapter Reviews Recently Reviewed!

Lync with Power

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: With Lync, you are able to reach out to people from the comfort of your desk. No training to scheduling meetings at a meeting place. Everyone can meet online from their desk!