Referral Rock Software

4.5 / 5 20 reviews

Who Uses This Software?

SMBs, Independent Service Providers, ecommerce, SaaS


Average Ratings

20 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $150.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Referral Rock Software
  • referralrock.com
  • Founded 2014
  • United States

About Referral Rock Software

Referral Rock believes every business has the potential to increase their word of mouth. The software helps unlock that potential by making it easy for customers to refer and businesses to operate. Online and offline businesses can design incentive-based programs, enroll existing customers and partners, capture the new leads and sales, then issue rewards automatically. Referral Rock software automates every step of the process so a business can scale and consistently measure the success.


Referral Rock Software Features

  • Affiliate Marketing
  • Campaign Management
  • Contact Management
  • Employee Referral Management
  • Feedback Management
  • Lead Management
  • Loyalty Program
  • Referral Partner List
  • Reward Distribution

Referral Rock Software Reviews Recently Reviewed!

Great platform and support for growing your business and engaging customers.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Automated notifications with the ability to theme your offerings. Tremendous customer support and technical ability. Integration with Woo Commerce is very helpful.

Cons: Just need more clients on it, lol Advanced training or consulting session based on your specific industry, audience, and key employee skill set would be a welcome addition. This could assist each business individually in taking their specific program to the next level.

Overall: Automated program for rewarding product exposure and customer networking with minimal effort internally.

Vendor Response

by Referral Rock Software on August 08, 2017

Thanks John! Happy we got your tracking working better capturing order number!

One of the easiest software programs I've ever used to manage online referral campaigns.

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very reliable, easy-to-use product. Referral Rock has made it easy for us to streamline our online member referral program and significantly simplify the process. The user interface is well-designed and makes launching, monitoring, and editing referral campaigns effortless. Their support team was extremely helpful in walking us through custom campaign setup and answering any questions we had throughout the process. Would definitely recommend this product to any size business or non-profit organization looking to expand their reach through referral programs! After using the product for nearly 2 years, we've never received any negative feedback from our members or experienced any down-time with Referral Rock's hosting platform.

Cons: I wish there were more options to customize the layout and look of the rewards landing pages and automated emails. Other than that -- the software and support have been great!

Vendor Response

by Referral Rock Software on July 05, 2017

Thank's Jay. We are working on the cons you listed. More customizable options for pages and emails!

Your Success is Their Success

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: In 2016, we did a deep analysis of our Word-of-Mouth marketing and found it to be one of our most profitable lead gen channels.

So, we began the hunt to find a referral program software company who could rally behind us just as our customers do.

After speaking with more than 4 other companies, we signed on with Referral Rock.

Why?

For a few reasons:

Price is competitive for what you receive
UI is clean and easy to navigate
They offer key feature sets which include: easy to embed widgets, single- or double-sided referral program options, one-click call-to-action for quick sign up, automated templated email messages, unique tracking for sharing, API integration, conversion tracking, reporting, etc.

Weve been using Referral Rock for a few months now and I have to say that if you want stellar customer service these guys deliver on all levels. They are attentive. Will customize anything you need on the fly. By far, their team is awesome to work with and will help you get results.

Also, if you provide them with feedback it doesnt get lost. Its seen as valuable and taken into consideration when they update their software.

Cons: The only con would be their reporting its limited.

Vendor Response

by Referral Rock Software on May 25, 2017

Joanna, thank you for the kind review. Glad we can help you get all of this up and running! Excited to see you guys continue to kill it with referrals!

Exactly what EVERY software company should strive to be like!

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The list is extensive!
Their integrations, their obsession to be on the leading edge of their niche, the overall customizability, and flexibility, WITHOUT being locked into a long-term contract. I think what's overall best about my experience is that they give you a 15-day trial to literally try almost every feature. Not only that, they came alongside (While still being a trial customer = no money paid yet) and they try to first understand your objectives in detail and then point you to the proper steps along the way. They're proving their worth before they ask you to pay a penny. I run my business the same way. I like to test EVERYTHING and they allowed that. Beyond that, when I did dig in and tell them what I want, they had the features and flexibility to come satisfy nearly every little complex detail I needed for my referral program. They even had features to accomplish things that I hadn't even thought of yet. PLUS, every time I had a question, they were on it or finding an answer. It's like they wanted me setup and running before the trial even approached expiration and I applaud them for that. It's the best way you can earn your potential customers business. And they were never pushy! (If anything, I was being too pushy.). In all, I saved thousands by not needing to build an app or sign up for a long-term contract.

Cons: The ONLY thing I would like to see is an app for people to download and keep logged in on. But I'm sure that will come with time.

Vendor Response

by Referral Rock Software on May 03, 2017

Thanks Shaun. Glad you had a great experience in the buying process!

Glad I found referral rocks

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've used friendbuy and kickofflabs. I've looked at several other referral programs. Referral Rocks is a great combination of features, ease of setting up, support, and of course pricing / value prop.

Vendor Response

by Referral Rock Software on April 20, 2017

Thanks Ben! Happy we could help and looking forward to continue to work with you!

Great, affordable product!

Apr 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, automatic rewards distribution, and integration capabilities

Overall: Our business relies greatly on word of mouth referrals. We were looking for ways to leverage that and reward our partners and clients, but the manual process was too much for our small team to handle. We started looking into better ways to manage our referral programs and came across Referral Rock! We have taken all the tedious manual work out of the equation now that we are using Referral Rock. Overall, I give them a good rating for an affordable product with great customer service. Thanks Referral Rock!

Vendor Response

by Referral Rock Software on April 12, 2017

Thanks David. Glad we could help

Please add and app!

Mar 20, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Our biggest complaint is that once a member us added there is not easy for them to add a referral. It's not like people go to the site everyday and remember the URL:, username an PW. Please add and App! Our other is that a program is difficult to build as it is difficult to see the "whole picture" without creating test member and sending test referrals...

Vendor Response

by Referral Rock Software on April 19, 2017

Thanks Chris. We've thought about adding an App for the member to download. In our early testing and surveying, only 3% of people said they would download an app, so we scrapped the idea. That was 2 years ago, so it may be different now. We'll do another survey. In regards to the "whole picture" you're right, that is an active area we are looking to improve. There are many nobs and dials to turn for a effective referral program, most of our time has been spent building out these features. Once there are so many, it becomes more difficult to navigate. We are at that stage where we will be consolidating many of the pages and making it easier to "see the whole picture" Thank you for your honest feedback! It helps us get better!

Great price for what it is

Mar 17, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Value.

Cons: Lack of cheap and easy integration with SalesForce.

Overall: We looked at referral platforms that had many more features and better integrations with our database (SalesForce) but they were in the $ range and intended for much larger enterprise clients. As a small business Referral Rock was affordable and came with the basic set of features we needed.

Vendor Response

by Referral Rock Software on April 19, 2017

Allen, Thank you for the honest review. We're working on many new features that I think you'll be excited about. You on first on the list for SalesForce integration!

Possibly the best customer service I have ever recieved

Mar 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Looked at tons of referral software and this was hands down the choice for us. This was the first time we had ever used a software like this and the customer support has been outstanding. Possibly the greatest customer support we have ever received as an agency.

Vendor Response

by Referral Rock Software on March 14, 2017

Thanks Travis! You are a pleasure to work with!

An outstanding customer service

Feb 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Referralrock has been incredibly supportive and responsive in order to adapt to our specific needs. I definitely recommend!

Vendor Response

by Referral Rock Software on February 15, 2016

Thank you Romain!

Results.

Nov 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Finding a way to engage my current customers is difficult. I am learning a lot more about them and able to reach a larger audience by working with Referral Rock. Thanks.

Best customer referral program available.

Nov 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are seeing great results with Referral Rock!

Pretty Good Referral Option

Nov 13, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We've just started using Referral Rock for a couple of campaigns and it was fairly easy to set up. Besides a bug with displaying two campaigns on one dashboard (which they are working on), so far it has proven to be a valuable tool for us.

Extremely accommodating customer service

Nov 10, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Josh has been amazing helping me on board my first campaign

The performance on this effort has yet to be seen since I just launched, but it seems promising

Easy to setup referral system

Nov 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Referrals are a big part of my business, so having a good system to track them is key. Referral Rock made it easy to setup a promotion and stay on top of the stats to so I knew how well it was performing!

Vendor Response

by Referral Rock Software on November 10, 2015

Glad we could help!

Very straightforward and easy to use.

Oct 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software has been well thought out for Users. The support offered by Joshua and his crew was terrific. We were ready to begin offering our referral program to clients within 2-3 days of subscribing to the service.

Vendor Response

by Referral Rock Software on October 30, 2015

That's for the kind words Dave! We will continue to assist you with your referral programs so we can both be successful!

demo pls

Apr 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Please give me a demo of that script

Great software!

Dec 18, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Referral Rock is helping me manage my customer referral program through this app. I find that it was easy to set up and get started. I was able to launch a program within 5 mins. It's been a great addition to helping my company grow! I highly recommend it!

Fantastic way of managing client referrals

Dec 10, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using Referral Rock for two months now and have been very impressed. Not only does it provide a turn-key solution for managing my heretofore nonexistent client referral system, but the staff go above and beyond reasonable expectations of customer support. I'm excited about the potential Referral Rock has to kick my academic success service start-up into high gear!

Simple but Efficient - just what we needed!

Dec 10, 2014
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I stumbled upon Referral Rock a couple months ago when we decided to launch our Referral Appreciation Program. We were looking for a simple way to automate the referral process so as to make it easier for people to refer others.

Before and after discovering ReferralRock I investigated a number of alternatives. Some were too expensive while others were too complicated. For us, ReferralRock was just right. It offered a simple interface, with tracking abilities as well as an option to manually add leads to a referrer.

The main drawback that I have encountered is the inability to edit the contact details of a referrer or to complete delete one if necessary. I has provided this feedback and been informed that it is something that is being looked into.

My experience with the customer service has been very good and the company is open to feedback from the users of its platform. I see a promising future for this software.