Who Uses This Software?

SMBs, Independent Service Providers, ecommerce, SaaS


Average Ratings

34 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $200.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Referral Rock Software
  • referralrock.com
  • Founded 2014
  • United States

About Referral Rock Software

Referral Rock makes word of mouth marketing a channel for growth. Using our referral software service with proven best practices, you can put your referral marketing on autopilot instead of hoping referrals happen by themselves.


Referral Rock Software Features

  • Affiliate Marketing
  • Campaign Management
  • Contact Management
  • Employee Referral Management
  • Feedback Management
  • Lead Management
  • Loyalty Program
  • Referral Partner List
  • Reward Distribution

Referral Rock Software Reviews Recently Reviewed!


Exactly what EVERY software company should strive to be like!

May 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The list is extensive!

Their integrations, their obsession to be on the leading edge of their niche, the overall customizability, and flexibility, WITHOUT being locked into a long-term contract. I think what's overall best about my experience is that they give you a 15-day trial to literally try almost every feature. Not only that, they came alongside (While still being a trial customer = no money paid yet) and they try to first understand your objectives in detail and then point you to the proper steps along the way. They're proving their worth before they ask you to pay a penny. I run my business the same way. I like to test EVERYTHING and they allowed that. Beyond that, when I did dig in and tell them what I want, they had the features and flexibility to come satisfy nearly every little complex detail I needed for my referral program. They even had features to accomplish things that I hadn't even thought of yet. PLUS, every time I had a question, they were on it or finding an answer. It's like they wanted me setup and running before the trial even approached expiration and I applaud them for that. It's the best way you can earn your potential customers business. And they were never pushy! (If anything, I was being too pushy.). In all, I saved thousands by not needing to build an app or sign up for a long-term contract.

Cons: The ONLY thing I would like to see is an app for people to download and keep logged in on. But I'm sure that will come with time.

Vendor Response

by Referral Rock Software on May 03, 2017

Thanks Shaun. Glad you had a great experience in the buying process!

Your Success is Their Success

May 25, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: In 2016, we did a deep analysis of our Word-of-Mouth marketing and found it to be one of our most profitable lead gen channels.

So, we began the hunt to find a referral program software company who could rally behind us just as our customers do.

After speaking with more than 4 other companies, we signed on with Referral Rock.

Why?

For a few reasons:

Price is competitive for what you receive

UI is clean and easy to navigate

They offer key feature sets which include: easy to embed widgets, single- or double-sided referral program options, one-click call-to-action for quick sign up, automated templated email messages, unique tracking for sharing, API integration, conversion tracking, reporting, etc.

Weve been using Referral Rock for a few months now and I have to say that if you want stellar customer service these guys deliver on all levels. They are attentive. Will customize anything you need on the fly. By far, their team is awesome to work with and will help you get results.

Also, if you provide them with feedback it doesnt get lost. Its seen as valuable and taken into consideration when they update their software.

Cons: The only con would be their reporting its limited.

Vendor Response

by Referral Rock Software on May 25, 2017

Joanna, thank you for the kind review. Glad we can help you get all of this up and running! Excited to see you guys continue to kill it with referrals!

Great platform and support for growing your business and engaging customers.

Aug 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Automated notifications with the ability to theme your offerings. Tremendous customer support and technical ability. Integration with Woo Commerce is very helpful.

Cons: Just need more clients on it, lol Advanced training or consulting session based on your specific industry, audience, and key employee skill set would be a welcome addition. This could assist each business individually in taking their specific program to the next level.

Overall: Automated program for rewarding product exposure and customer networking with minimal effort internally.

Vendor Response

by Referral Rock Software on August 08, 2017

Thanks John! Happy we got your tracking working better capturing order number!

Experience has been great - customer support is excellent and the platform is so unique.

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We are just launching our referral campaign, but so far it has been great working with Referral Rock. With their guidance, the software is easy to use - it has been able to do everything I've wanted. The Referral Rock customer support team is fantastic and extremely responsive. Every time I've had a question or ran into an issue, they've been transparent and have helped figure out a solution right away. We have some pretty unique integration requirements, and their team worked with us very closely to get everything setup correctly. The tool was actually quite easy to set up - I like the flexibility of options it provides, especially for rewards. They also have a lot of new member engagement and email automation features that I'm excited to try.

Cons: It took a bit of familiarization before I was able to use the dashboard myself, but with the help of the customer success team, was up and running in no time.

Capterra loader

Glitchy but perfect for my size business

Jan 03, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Once you get the hang of it and learn the vernacular it's pretty straightforward. And, it seems to have all the features I need without costing a fortune.

Cons: Working with the text, like font selection and size, spacing, etc. is super glitchy and I found myself finding workarounds when putting together the member and referral pages. Never did really get it to look the way I wanted it to look. And, if I indented anything it automatically inserted quotations kind of underneath the text. Everything else seems to work fine, but considering the text setup is crucial to the message it seems as though maybe some more functionality attention should be paid to that. Choosing text size is a real pain since there is no way to know exactly what size you are choosing.

Vendor Response

by Referral Rock Software on January 05, 2018

Thanks Johnny. We are redoing the program editors in the next month or so! Valuable feedback!

One of the easiest software programs I've ever used to manage online referral campaigns.

Jul 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very reliable, easy-to-use product. Referral Rock has made it easy for us to streamline our online member referral program and significantly simplify the process. The user interface is well-designed and makes launching, monitoring, and editing referral campaigns effortless. Their support team was extremely helpful in walking us through custom campaign setup and answering any questions we had throughout the process. Would definitely recommend this product to any size business or non-profit organization looking to expand their reach through referral programs! After using the product for nearly 2 years, we've never received any negative feedback from our members or experienced any down-time with Referral Rock's hosting platform.

Cons: I wish there were more options to customize the layout and look of the rewards landing pages and automated emails. Other than that -- the software and support have been great!

Vendor Response

by Referral Rock Software on July 05, 2017

Thank's Jay. We are working on the cons you listed. More customizable options for pages and emails!

We have been working with Mica and the Referral Rock team and they are amazing!

Jan 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We have just launched our online dating business https://oneworlddating.com & are excited about having ReferralRock as our referral program. It is so easy to use and we look forward to seeing conversion results and new member sign ups.

It was so easy to design and set up our own program. It looks amazing and there is a sticky link on every page that a member uses giving them a great opportunity to refer friends and earn points.

Being able to create our own pop up design was also a great feature and make it so easy for members to jump right in and send off a referral without even having to leave

The Referral Rock Customer success team is one of the best and they are there for you every step of the way.

Vendor Response

by Referral Rock Software on January 05, 2018

Awesome! We'll make this a success for you!

Give Meghan Calak a raise

Nov 13, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Your team is phenomenally supportive, ranging between my very dumb and basic questions to the slightly more technical inquiries. Always patient, never seem frustrated, and consistently beyond helpful.

Cons: The jump from basic plan to middle is huge, it should have a step between the two.

Overall: People trust referrals but hate using the correct link.

Capterra loader

The team is amazing. I'm far from a computer wizard. They have made it super easy.

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use, Referral system on steroids, Setup in min, Most important it's affordable, Great tech support, Great setup support.

Cons: It's not really a con but better artwork would be nice. But you have the option to upload your own work.

Vendor Response

by Referral Rock Software on January 17, 2018

Thanks for the feedback Brett. We have some new layouts coming out in the next few months with better graphics and styles.

Please add and app!

Mar 20, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Comments: Our biggest complaint is that once a member us added there is not easy for them to add a referral. It's not like people go to the site everyday and remember the URL:, username an PW. Please add and App! Our other is that a program is difficult to build as it is difficult to see the "whole picture" without creating test member and sending test referrals...

Vendor Response

by Referral Rock Software on April 19, 2017

Thanks Chris. We've thought about adding an App for the member to download. In our early testing and surveying, only 3% of people said they would download an app, so we scrapped the idea. That was 2 years ago, so it may be different now. We'll do another survey.

In regards to the "whole picture" you're right, that is an active area we are looking to improve. There are many nobs and dials to turn for a effective referral program, most of our time has been spent building out these features. Once there are so many, it becomes more difficult to navigate. We are at that stage where we will be consolidating many of the pages and making it easier to "see the whole picture"

Thank you for your honest feedback! It helps us get better!

Capterra loader

Amazingly simple software to growing our referral network

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity, flexibility and customisation options. I really like to way everything is within one system

Overall: Simplicity of rolling out a referral prgramme

Great price for what it is

Mar 17, 2017
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Value.

Cons: Lack of cheap and easy integration with SalesForce.

Overall: We looked at referral platforms that had many more features and better integrations with our database (SalesForce) but they were in the $ range and intended for much larger enterprise clients. As a small business Referral Rock was affordable and came with the basic set of features we needed.

Vendor Response

by Referral Rock Software on April 19, 2017

Allen,

Thank you for the honest review. We're working on many new features that I think you'll be excited about. You on first on the list for SalesForce integration!

Simple but Efficient - just what we needed!

Dec 10, 2014
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I stumbled upon Referral Rock a couple months ago when we decided to launch our Referral Appreciation Program. We were looking for a simple way to automate the referral process so as to make it easier for people to refer others.

Before and after discovering ReferralRock I investigated a number of alternatives. Some were too expensive while others were too complicated. For us, ReferralRock was just right. It offered a simple interface, with tracking abilities as well as an option to manually add leads to a referrer.

The main drawback that I have encountered is the inability to edit the contact details of a referrer or to complete delete one if necessary. I has provided this feedback and been informed that it is something that is being looked into.

My experience with the customer service has been very good and the company is open to feedback from the users of its platform. I see a promising future for this software.

The application is very straight forward and the integration options with other services are great.

Jan 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Sales and technical support are both outstanding which is extremely important when you are on a deadline to launch a program. This alone can make or break a program launch. Feature rich. Good security. Easy Zapier integration and web redirect are both very helpful.

Cons: Member first names cannot be only two characters. Would like to see base package support more programs.

Great, affordable product!

Apr 12, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, automatic rewards distribution, and integration capabilities

Overall: Our business relies greatly on word of mouth referrals. We were looking for ways to leverage that and reward our partners and clients, but the manual process was too much for our small team to handle. We started looking into better ways to manage our referral programs and came across Referral Rock! We have taken all the tedious manual work out of the equation now that we are using Referral Rock. Overall, I give them a good rating for an affordable product with great customer service. Thanks Referral Rock!

Vendor Response

by Referral Rock Software on April 12, 2017

Thanks David. Glad we could help

Capterra loader

This referral software is very intuitive to setup and on-boarding and very affordable

Mar 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The setup widget is doesn't take long to setup, and understand. You do need some experience with setting up campaigns, but if you miss anything the onboarding team takes you through a pre-launch call and screen sharing - which picked up the things that I had missed.

Cons: It's probably no for everyone - given it is a commitment to setup and use - the easiest thing would be to just email your customers. But this adds a layer of tracking and viral-ness given people that are referred to, can also make referrals. To get the most out of it I suggest testing various offers to find a sweet spot.

Overall: Increased our customer base and exposed our brand to a much bigger audience at a very good ROI compared to the likes of Adwords.

Vendor Response

by Referral Rock Software on March 07, 2018

Thanks for the comment on benefits! Many of our customers have found referral programs can be a great channel for user acquisition vs Adwords

Fantastic way of managing client referrals

Dec 10, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've been using Referral Rock for two months now and have been very impressed. Not only does it provide a turn-key solution for managing my heretofore nonexistent client referral system, but the staff go above and beyond reasonable expectations of customer support. I'm excited about the potential Referral Rock has to kick my academic success service start-up into high gear!

Very straightforward and easy to use.

Oct 29, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: This software has been well thought out for Users. The support offered by Joshua and his crew was terrific. We were ready to begin offering our referral program to clients within 2-3 days of subscribing to the service.

Vendor Response

by Referral Rock Software on October 30, 2015

That's for the kind words Dave! We will continue to assist you with your referral programs so we can both be successful!

Possibly the best customer service I have ever recieved

Mar 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Looked at tons of referral software and this was hands down the choice for us. This was the first time we had ever used a software like this and the customer support has been outstanding. Possibly the greatest customer support we have ever received as an agency.

Vendor Response

by Referral Rock Software on March 14, 2017

Thanks Travis! You are a pleasure to work with!

Great customer service!

Jan 09, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is hard to say what I like the best as we just started REALLY using it. What I have liked the best so far is that the team really wanted to get it up, running and working for me.

Cons: I needed help to use it.---without the customer support I never would have been able to get it up and running.

Overall: I don't know yet, I JUST started to use it.

Vendor Response

by Referral Rock Software on January 10, 2018

Thanks Lindsay! Excited to help you unlock referrals!

Very easy to setup and very accommodating to what we need.

Jan 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This was exactly what we needed and nothing we did not. It was also a great value compared to competitors.

Cons: Not quite as many features as other referral software providers. With that said, it does contain what was most important to us.

Vendor Response

by Referral Rock Software on January 20, 2018

Thanks Aaron. This is going to be a great year for us to add to our feature set! Leaps and bounds in the next few months!

Great software!

Dec 18, 2014
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Referral Rock is helping me manage my customer referral program through this app. I find that it was easy to set up and get started. I was able to launch a program within 5 mins. It's been a great addition to helping my company grow! I highly recommend it!

Pretty Good Referral Option

Nov 13, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: We've just started using Referral Rock for a couple of campaigns and it was fairly easy to set up. Besides a bug with displaying two campaigns on one dashboard (which they are working on), so far it has proven to be a valuable tool for us.

Customer Services is far beyond exceptional

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We were honestly most impressed with the customer service and the knowledge of CS reps, and patience as we got everything set up. We look forward to working with our campaign!

Cons: The set up is extensive and a learning curve but fine once it's all up and running and learning curve is achieved.

Overall: -

Easy to setup referral system

Nov 10, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Referrals are a big part of my business, so having a good system to track them is key. Referral Rock made it easy to setup a promotion and stay on top of the stats to so I knew how well it was performing!

Vendor Response

by Referral Rock Software on November 10, 2015

Glad we could help!

Works great for our needs, friendly and outstanding customer service

Apr 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Able to give various rewards according to different types of referrals

Easy to track and see stats

Cons: Takes time to get used to all the different features

Set up will require assistance from customer service

Overall: Customers referring friends and family

So brand awareness and bookings

Results.

Nov 20, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Finding a way to engage my current customers is difficult. I am learning a lot more about them and able to reach a larger audience by working with Referral Rock. Thanks.

Extremely accommodating customer service

Nov 10, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Josh has been amazing helping me on board my first campaign

The performance on this effort has yet to be seen since I just launched, but it seems promising

great customer service for a much-needed product

Jan 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This is exactly what I've been looking for and I feel like I'm on a first-name basis with the team behind it. Customer service is quick, specific, and thorough. My work depends heavily on referrals and Referral Rock rocks!

Cons: Earlier versions of the software had bugs, but my requests for changes led to improvements. Over time, I've seen the bugs get worked out and the ease-of-use increase.

An outstanding customer service

Feb 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Referralrock has been incredibly supportive and responsive in order to adapt to our specific needs. I definitely recommend!

Vendor Response

by Referral Rock Software on February 15, 2016

Thank you Romain!

Glad I found referral rocks

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've used friendbuy and kickofflabs. I've looked at several other referral programs. Referral Rocks is a great combination of features, ease of setting up, support, and of course pricing / value prop.

Vendor Response

by Referral Rock Software on April 20, 2017

Thanks Ben! Happy we could help and looking forward to continue to work with you!

Best customer referral program available.

Nov 19, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We are seeing great results with Referral Rock!

demo pls

Apr 23, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Please give me a demo of that script

Great online referral marketing tool

Feb 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: One of the best things about Referral Rock is that it has a 'seamless' integration with your company's website. Which meant our referral program was built to have a real professional look. Plus, we were able to easily customize our program so that it matched our brand, which means we can provide a consistent look and feel for our customers.

Cons: There was a slight delay in getting a question answered, but I would expect that to some extent with a new and growing business.