# Page 2 | Referral Rock Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Referral Rock the right Referral solution for you? Explore 98 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139089/Referral-Rock-Software/reviews --- Referral Rock 4.6 (98) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Referral Rock ## Showing most helpful reviews Showing 26-50 of 98 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Zara P. Marketing Manager Media Production Used the software for: Less than 6 months ### "Easy to set up and use PLUS amazing team " March 16, 2026 5.0 Really helpful staff, plus brilliant, flexible technology that is easy to set up and use. Their one-click sign up function is awesome Pros The client support is great! The staff are so friendly and always ontop of things (so I don't have to be) Cons I would love if the UI was a bit nicer looking. But I am picky when it comes to look/feel of user interfaces. Review Source AP April P. Executive Director of Business Development Outsourcing/Offshoring Used the software for: Less than 6 months ### "Referral Rock is the perfect plug-in-play for Affiliates" February 26, 2024 5.0 Our onboarding specialist, \[sensitive content hidden\], was a great guide as we quickly moved through the milestones to launch. He and the support team are very quick to respond to any question or concerns that comes up. I would highly recommend Referral Rock for any reward program you are launching. Pros We had a very tight timeline as our previous vendor-partner was not able to meet our needs based on our agreed upon deadline and we were able to go live with our site with CRM integrations within 2 weeks! The customization capabilities was another key factor in our decision to move forward with Referral Rock. Cons We have a handful of Affiliate Partners who are grandfathered in with separate terms than our current program and unfortunately there is a separate license at $75/mo for each program with different rewards so it's not economical for us to be able to use the program for all partners. Reason for choosing Referral Rock After 6+ mos of work, vendor could not meet launch deadlines with Zoho integration, not did they have the customization capability we needed. Review Source VR Verified Reviewer Marketing Operations Manager Accounting Used the software for: 6-12 months ### "Great, straightforward product that will fulfill referral needs" December 12, 2022 4.0 very positive when we made it a priority for our company. the software ran on its own for quite a while without us doing much. when we decided to lean into this strategy more and push referrals it was there for us to build upon. Pros The software does what we need it to do. we are able to connect it to our contacts base in hubspot and track where referrals come from and automatically pay them out. This product caters to your needs and is fairly flexible. Cons there was a bit of a learning curve when it came to integration set up but once we saw the full picture with the help of our referral rock rep we were able to get things up and running. Review Source SC Sydney C. Executive Assitant Real Estate Used the software for: Less than 6 months ### "Easy to use and incredible customer support!" February 23, 2023 5.0 \[sensitive content hidden\] was incredible to work with! She was friendly, quick to respond, and so helpful! Pros It is incredibly easy to use and set up. I love how everything integrates seamlessly. It is a one stop shot to get referrals, send emails, campaign, and send rewards. That in itself makes it worth it! Cons The landing page and emails are a bit finnicky to create on their templates but \[sensitive content hidden\] with customer support was so responsive and would help with anything and everything. We do wish that direct add feature had more automated emails. Review Source JH Jose H. Marketing Manager Real Estate Used the software for: Less than 6 months ### "The Referral Jungle: An Onboarding Odyssey" March 7, 2024 4.0 Our overall experience with Referral Rock has been positive, largely due to\[sensitive content hidden\] exemplary onboarding process. The comprehensive, attentive, and responsive support provided throughout our integration phase played a pivotal role in smoothing our transition and maximizing the software's utility. Despite facing a steep learning curve due to the software's interface and grappling with the premium pricing, the onboarding experience significantly mitigated these challenges, setting a solid foundation for our ongoing use of the system. Pros The acquisition of Referral Rock's software significantly enhanced our referral system, primarily due to the exceptional onboarding service spearheaded by professionals like \[sensitive content hidden\]. Furthermore, the transparent pricing model and the software's robust, reliable architecture have ensured consistent value. Cons Despite the many advantages, the software's interface for setting up landing pages and emails is notably outdated and cumbersome, reminiscent of late 1990s technology. Additionally, the pricing strategy places it at the more expensive end of the market spectrum, posing a significant consideration for potential buyers. Review Source RM Ryan M. COO Medical Devices Used the software for: Less than 6 months ### "New to Commission Based Referral Programs" April 26, 2024 5.0 Our account manager was amazing and greatly helped with onboarding / customization. He was available and responsive to all our questions. The program is quite powerful, automated and well developed. We are very satisfied! Pros We chose Referral Rock for multiple reasons: 1) it integrated with Shopify and HubSpot, 2) the automation and management of payouts, 3) the personalized dashboard for each member. Cons We have not used it long enough to fully capture the cons, however it is currently meeting our needs. The only features I wish were incorporated is the ability to customize / only offer certain rewards to specific members, and some method to indicate if a member has completed the W-9 process. Review Source OP Oscar P. MarTech Manager Real Estate Used the software for: Less than 6 months ### "Great referral program with excellent HubSpot integration" April 11, 2024 5.0 Referral Rock is a game-changer for businesses seeking to harness the power of referrals. Its intuitive platform simplifies the management of referral programs, making it effortless for both businesses and customers to participate. The platform's tracking and analytics features provide valuable insights into the performance of referral campaigns, allowing businesses to optimize their strategies for maximum impact. What sets Referral Rock apart is its user-friendly interface, robust functionality, and exceptional customer support. Overall, it's a must-have tool for any business looking to leverage the potential of word-of-mouth marketing effectively. Pros With Referral Rock, we can design and launch custom referral programs tailored to their needs, incentivizing existing customers to spread the word and acquire new leads. HubSpot integration was critical to us and it's a good integration. Kudos to \[sensitive content hidden\], our Onboarding specialist. Cons Having to create (and pay) one program for each set of rules and rewards. Review Source TB Tom B. COO & CoFounder Professional Training & Coaching Used the software for: 6-12 months ### "Customer for life " June 12, 2023 5.0 The experience has been phenomenal. I’m still amazed at how easy it is to use and how impactful it has been for our business. Pros It’s extremely easy to use and distribute once up and running. The team at referral rock was with us each step of the way and made it seamless to get us going. Cons We haven’t run into any challenges with the program or team. Review Source DZ Danielle Z. Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "A great, easy to use referral software!" December 18, 2022 4.0 It has been a great few months using the system. As a marketer, it has cut down my time for affiliate management immensely and allowed me to focus on other aspects of growing our affiliate program.The customer support team has also been incredible in assisting with any questions, along with going above and beyond to build snippets of custom code where needed in order to achieve our objectives! Pros The product is really easy to use! As a marketer, it was great that I could be hands-on with the set up of all our programs. The code needed for our website was also relatively simple for our developer to implement- making the process of setting up referral rock smooth.I also really like that the system updates all the members of their rewards statuses, giving them some motivation to drive more referrals! Cons The system is easy to use but at some points, can be slow to load. Reason for choosing Referral Rock The pricing model at Referral Rock was much more accessible and fair practices. I also liked that referral rocks system was simple and easy to use. Review Source SD Shaun D. Owner Used the software for: Less than 6 months ### "Exactly what EVERY software company should strive to be like!" May 3, 2017 5.0 Pros The list is extensive! Their integrations, their obsession to be on the leading edge of their niche, the overall customizability, and flexibility, WITHOUT being locked into a long-term contract. I think what's overall best about my experience is that they give you a 15-day trial to literally try almost every feature. Not only that, they came alongside (While still being a trial customer = no money paid yet) and they try to first understand your objectives in detail and then point you to the proper steps along the way. They're proving their worth before they ask you to pay a penny. I run my business the same way. I like to test EVERYTHING and they allowed that. Beyond that, when I did dig in and tell them what I want, they had the features and flexibility to come satisfy nearly every little complex detail I needed for my referral program. They even had features to accomplish things that I hadn't even thought of yet. PLUS, every time I had a question, they were on it or finding an answer. It's like they wanted me setup and running before the trial even approached expiration and I applaud them for that. It's the best way you can earn your potential customers business. And they were never pushy! (If anything, I was being too pushy.). In all, I saved thousands by not needing to build an app or sign up for a long-term contract. Cons The ONLY thing I would like to see is an app for people to download and keep logged in on. But I'm sure that will come with time. Review Source Response from Referral Rock May 3, 2017 Thanks Shaun. Glad you had a great experience in the buying process! DK David K. Digital Marketer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Love Referral Rock!" February 8, 2023 5.0 Pros We had been manually tracking referrals and referral payouts before Referral Rock. We shopped around for a better referral system and landed on Referral Rock. We love it! Very easy to use and the support team has been great at answering questions. This system has helped us streamline the referral process and earn more referral revenue. Cons The navigation on the back end wasn't initially the most straightforward. Some pages are found in the main tab while other pages are found in the settings and there are more pages under the edit the program section. I think the structure makes sense for those that have multiple programs. It was just a bit confusing for us at first since we only had one program. I kept wanting to go to the settings section to edit the program, but that was all found in a different area. It's become easier to navigate with training. Review Source Johnny R. Co-Founder Used the software for: Less than 6 months ### "Glitchy but perfect for my size business" January 3, 2018 4.0 Pros Once you get the hang of it and learn the vernacular it's pretty straightforward. And, it seems to have all the features I need without costing a fortune. Cons Working with the text, like font selection and size, spacing, etc. is super glitchy and I found myself finding workarounds when putting together the member and referral pages. Never did really get it to look the way I wanted it to look. And, if I indented anything it automatically inserted quotations kind of underneath the text. Everything else seems to work fine, but considering the text setup is crucial to the message it seems as though maybe some more functionality attention should be paid to that. Choosing text size is a real pain since there is no way to know exactly what size you are choosing. Review Source Response from Referral Rock January 5, 2018 Thanks Johnny. We are redoing the program editors in the next month or so! Valuable feedback! SW Savannah W. Associate Marketing Manager Renewables & Environment Used the software for: Less than 6 months ### "Referral Rock Review" November 17, 2023 4.0 Pros Referral Rock has made our referral process a breeze. With its easy-to-use dashboard, we can now track the status of each referral in real-time, keeping everyone in the loop. The user-friendly interface is a plus, making it simple for our team to navigate. The platform's organization and automation features have saved us time, streamlining tasks and communication. The support team (Alfonso) has been incredibly helpful, addressing our queries promptly and ensuring a smooth experience. Cons Just one month into using Referral Rock, it's early to measure the return on investment, but we're expecting more new leads. Review Source JE Joanna E. Marketing Manager Used the software for: Less than 6 months ### "Your Success is Their Success" May 25, 2017 5.0 Pros In 2016, we did a deep analysis of our Word-of-Mouth marketing and found it to be one of our most profitable lead gen channels. So, we began the hunt to find a referral program software company who could rally behind us just as our customers do. After speaking with more than 4 other companies, we signed on with Referral Rock. Why? For a few reasons: Price is competitive for what you receive UI is clean and easy to navigate They offer key feature sets which include: easy to embed widgets, single- or double-sided referral program options, one-click call-to-action for quick sign up, automated templated email messages, unique tracking for sharing, API integration, conversion tracking, reporting, etc. Weve been using Referral Rock for a few months now and I have to say that if you want stellar customer service these guys deliver on all levels. They are attentive. Will customize anything you need on the fly. By far, their team is awesome to work with and will help you get results. Also, if you provide them with feedback it doesnt get lost. Its seen as valuable and taken into consideration when they update their software. Cons The only con would be their reporting its limited. Review Source Response from Referral Rock May 25, 2017 Joanna, thank you for the kind review. Glad we can help you get all of this up and running! Excited to see you guys continue to kill it with referrals! VR Verified Reviewer Marketing Manager Hospital & Health Care Used the software for: 6-12 months ### "Poor User Experience. Poor Customer Service. " January 10, 2019 1.0 Not a fan. Pros The idea, maybe. Except there are competitors out there that are way better. Cons Supposed to make your life easier, but it’s conplicated and frustrating. Plus it doesn’t even look professional. Review Source Response from Referral Rock January 11, 2019 We are more than happy to help you but we can't find you in our customer database. We have no customers in that match the information you gave of "Hospital & Health Care, 1001-5000 employees" . Also our software solution doesn't even fit the "Hospital & Health Care" industry. I don't understand why you don't mention your name, company and choose to hide your contact information. We have live chat support, email, phone, and dedicated service people for each account, so we find it hard to believe that we could not rectify the situation. Anyone who was that unhappy has received refunds. Please reach out to us so we can assist! Brett P. Senior Tax Consultant Used the software for: 6-12 months ### "The team is amazing. I'm far from a computer wizard. They have made it super easy. " January 9, 2018 5.0 Pros Ease of use, Referral system on steroids, Setup in min, Most important it's affordable, Great tech support, Great setup support. Cons It's not really a con but better artwork would be nice. But you have the option to upload your own work. Review Source Response from Referral Rock January 17, 2018 Thanks for the feedback Brett. We have some new layouts coming out in the next few months with better graphics and styles. EF Erendira F. Marketing Manager Financial Services Used the software for: Less than 6 months ### "So far so good" May 20, 2024 5.0 I think it's a little early to give a proper review at this point. We've only just completed onboarding, but so far things are going well. Pros Cole and Alfonso were really great at answering all of our questions and helping us understand the process. Cons I think the hand off from sales to onboarding was missing a little in communication. I also think the onboarding checklist, while overall helpful, was a little confusing with some of the jargon, and it didn't really seem customized to our needs or what was discussed in some onboarding calls. Review Source VV Varun V. Talent Acquisition Specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "Transformed our Referral Process" January 5, 2023 5.0 Overall, Referral Rock had a strong positive impact on our hiring process. Reduced a lot of additional tasks and streamlined the entire process. Pros The overall functions and product have helped us streamline our referral process. Not only is it easy for the organisation to track and manage the referrals, but it also offers the referrers visibility and transparency. The options to issue rewards seamlessly also helped reduce a lot of time for our internal teams. Cons I think there is some room for improvement to the user experience of the website. It can be slightly tricky to find your way around the website. Review Source Perry P. Selling a Property? Used the software for: 1-2 years ### "Amazingly simple software to growing our referral network" March 7, 2018 5.0 Simplicity of rolling out a referral prgramme Pros Simplicity, flexibility and customisation options. I really like to way everything is within one system Review Source EO Evan O. Business Development Manager Construction Used the software for: Less than 6 months ### "Referral Rock Overview" April 24, 2024 5.0 It was amazing and Alfonso Campos was incredibly helpful. Pros How easy it was to understand the process and the team at referral rock was amazing in helping set up our program. Cons There was nothing I did not like about referral rock. Review Source EJ Elijah J. Marketing Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Referral Rock... it really Rocks!" August 16, 2023 5.0 It is a critical stream of patient acquisition for our healthcare network. Pros The ability to easily launch and manage a referral program with all the tools was mission critical to our lead generation campaigns. Cons It would be nice if it was integrated with a database of social media influencers to invite to participate in referral campaigns. Reason for choosing Referral Rock The value. Review Source EH Edward H. President Marketing and Advertising Used the software for: Less than 6 months ### "Happy with Referral Rock" November 15, 2023 5.0 It has been good. We are happy with the purchase, the platform and most importantly the support. Pros It tracks referrals properly and \[sensitive content hidden\] has been a wonderful help in getting us set up and educated on the product! Awesome Support! Cons Limited external integration capabilities, even with Zapier there are limits to the type of data you can pass to an external CRMs such as opt-outs. Review Source SK Stephen K. VP Utilities Used the software for: 6-12 months ### "Referral Rock Review" May 24, 2024 5.0 Pros Very easy to implement and support from Alfonso was great Cons There are no cons so far - all has gone well Review Source NL Nicole L. Marketing Supervisor Banking Used the software for: Less than 6 months ### "Fantastic product and service!" June 15, 2023 5.0 At a lower cost than competitors, we received excellent customer service from sales to implementation and implementing the product was a breeze with all of the available customizable tools. Pros The customizable tools and portal we're extremely easy to use. Cons I can't think of one con about Referral Rock! Alternatives considered [Friendbuy](https://www.capterra.com/p/144851/Friendbuy/)[Extole](https://www.capterra.com/p/149695/Extole/) Reason for choosing Referral Rock Price and the knowledge our sales rep \[sensitive content hidden\] had presenting the product to us. Review Source RH Ryan H. Head of Partnerships Business Supplies and Equipment Used the software for: Less than 6 months ### "Easy to roll out" December 13, 2022 4.0 Good sold product but further flexibility on the rewards and automation would be great.Eg different types of rewards for different sales without needed multiple programs Pros How easy it was to roll out and embed without any development Cons Timezone support with limited in the UK could be better Review Source