# Page 3 | Referral Rock Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Referral Rock the right Referral solution for you? Explore 98 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139089/Referral-Rock-Software/reviews --- Referral Rock 4.6 (98) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Referral Rock ## Showing most helpful reviews Showing 51-75 of 98 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AJ Austin J. Growth Manager Consumer Goods Used the software for: Less than 6 months ### "Referral Rock rocks smart home tech referrals" May 10, 2019 4.0 By far the best part of the software is the team behind it. Our success manager is on top of every request and has been invaluable in getting us up and running quickly. Pros The flexibility and customization options are near endless and that makes the platform incredibly valuable for a product like ours. We are able to uniquely merge our customer experience with their underlying technology seamlessly. In addition, our success manager has been rock solid (pun intended). He's really helped us extract the maximum value from the platform, unique to our business and customer experience. Cons While we are in the early phases of our launch, the only drawback for some may be in the flexibility of the platform itself. Because of its flexibility, many of the functions can/should be custom built for your unique organization. While this is a huge plus for us, it may not be the best option for some. Review Source DR David R. Marketing Director Computer Software Used the software for: Less than 6 months ### "Decent product, poor onboarding" July 23, 2020 3.0 Frustrating. The product is so close, but it is hard to pay for onboarding that can't help you do most of what you were told the platform can do. Pros It (somewhat) integrates with HubSpot and we use this as our CRM> Cons That nothing works as it should, or as I was told it would before we purchased it. I have waited over a month on an answer from the "support" team regarding an issue that salesperson told me the software could definitely do, but does not. Reason for choosing Referral Rock HubSpot Integration Review Source Response from Referral Rock August 13, 2020 I apologize for the negative experience during the on-boarding of your referral program. In speaking with our team, it seems that the issue was on based on a limitation with HubSpot's API, not our integration. As far as I understand our team has worked with you to resolve the issue quickly and we were already working with you before this review by bringing in additional integration specialists on a scheduled call. Thank you for your review and we hope we can continue to work with you as a happy customer. SM Sarah M. National Manager - Digital Marketing Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Outstanding customer service" March 3, 2020 5.0 Our overall experience has been amazing, from the moment that we indicated we were interested in the platform we have pleasantly surprised by the platform and the customer service. I have worked with many platforms with customer service centres outside of Australia and this is the best experience we have ever experienced. Pros The Referral Rock platform is a simple off the shelf solution for a referral program. It easily integrated into Salesforce and we were able to reskin the entire platform in our branding. Cons Unfortunately, there was no available support in the Australian time zone which made it a challenge but hardly a con. Alternatives considered [Mention Me](https://www.capterra.com/p/164540/Mention-Me/) Reason for choosing Referral Rock We chose referral rock as Mention Me wouldn't consider us as a client, because of our small volume. We were also considering devising our own system using salesforce and marketing cloud, but due to the short timeframes and the $$$ involved in this solution the Referral Rock platform was the best option. Review Source Response from Referral Rock March 5, 2020 Thank you for the kind words! Glad we can raise the bar on customer service outside of Australia. NH Noah H. Analyst Oil & Energy Used the software for: Less than 6 months ### "Referral Rock Recommendation" May 23, 2023 5.0 Pros ease of onboarding, excellent customer service, logical portal design Cons nothing - ease of onboarding was spectacular. \[sensitive content hidden\] was a great help Review Source EJ Emily J. Senior Manager Digital Campaigns Used the software for: 6-12 months ### "Experience has been great - customer support is excellent and the platform is so unique. " July 10, 2018 5.0 Pros We are just launching our referral campaign, but so far it has been great working with Referral Rock. With their guidance, the software is easy to use - it has been able to do everything I've wanted. The Referral Rock customer support team is fantastic and extremely responsive. Every time I've had a question or ran into an issue, they've been transparent and have helped figure out a solution right away. We have some pretty unique integration requirements, and their team worked with us very closely to get everything setup correctly. The tool was actually quite easy to set up - I like the flexibility of options it provides, especially for rewards. They also have a lot of new member engagement and email automation features that I'm excited to try. Cons It took a bit of familiarization before I was able to use the dashboard myself, but with the help of the customer success team, was up and running in no time. Review Source VR Verified Reviewer CEO Hospitality Used the software for: 6-12 months ### "Great functionality, very friendly and helpful support and good price" July 20, 2020 5.0 Excellent Pros It does everything we need for our referral program. And also they are very good and knowledgeable people to interact with. Cons Overall there was nothing vital missing. A couple of the things we liked were on the more expensive plan. Reason for choosing Referral Rock I can't remember teh alternatives we looked at but we chose Referral Rock because they were good value. Review Source KR Kate R. CMO Financial Services Used the software for: Less than 6 months ### "Simple and easy! Loved the white glove setup support! " April 11, 2024 5.0 Pros It's fairly simple and easy! \[sensitive content hidden\] helped me navigate the right setup to meet our unique business needs. We went through the setup step by step and tested it from end to end. I love the flexibility of the software and it provides just what we need for internal purposes and helps create a better experience for our members. Cons Wish the setup for recurring awards was simplified and better structured. Review Source BM Brittany M. Marketing Manager Consumer Services Used the software for: 1-2 years ### "Affiliate Marketing Program" February 13, 2019 5.0 I'd have to say the best part of the experience is how helpful Mica, our on-boarding/brilliant rep, is. He is helpful at all hours, via phone or email, and its made all the difference. Pros The reporting, analytics, tracking, and customization are what make this software great. Cons The things I didn't like have already been changed and improved upon. Review Source MA Maddie A. Marketing Coordinator Insurance Used the software for: Less than 6 months ### "Definitely adds value to our business " April 26, 2023 4.0 Honestly, getting started with RR was kind of rocky. It took much longer to implement than expected. That said, after implementing it, it seems to have brought more value to our business and our customers seem to love it. We still have some work to do with internal usage, but overall it seems to have been a good investment. Pros Once set up, RR is quite easy to use. Customer service is very efficient and responsive. Cons I found there to be quite a learning curve with this program, specifically with regard to the integration with Salesforce. Review Source JK Joy K. Founder and Co-Creator Used the software for: Less than 6 months ### "We have been working with Mica and the Referral Rock team and they are amazing!" January 4, 2018 5.0 Pros We have just launched our online dating business https://oneworlddating.com & are excited about having ReferralRock as our referral program. It is so easy to use and we look forward to seeing conversion results and new member sign ups. It was so easy to design and set up our own program. It looks amazing and there is a sticky link on every page that a member uses giving them a great opportunity to refer friends and earn points. Being able to create our own pop up design was also a great feature and make it so easy for members to jump right in and send off a referral without even having to leave The Referral Rock Customer success team is one of the best and they are there for you every step of the way. Cons Review Source Response from Referral Rock January 5, 2018 Awesome! We'll make this a success for you! DF Danielle F. Marketing Manager Accounting Used the software for: Less than 6 months ### "Great onboarding support and customer service" November 28, 2023 4.0 The demo was helpful and thorough, the onboarding support and set-up timeline worked well, and we received great customer service before, during, and after onboarding. The system is simple to use and the pricing model suits our franchise structure well. Pros Flexible pricing structure, suits our needs well. Cons The referral landing page is awkward to style and to personalise to the degree that we'd like. Review Source MJ Miranda J. Digital Marketing Associate Staffing and Recruiting Used the software for: Less than 6 months ### "Referral Rock Review" May 10, 2019 4.0 Although we haven't seen the return yet (still coming up with our strategy), we've had a great experience with Jake. He has been incredibly helpful and so responsive! Excited to see if we can make this work for us and our program! Pros \- This is a great tool to automate your referral program (Payments, Conversions, etc.) - It's great that we have the opportunity to segment users and send emails from the platform so we don't have to export lists and do it in an external tool - If you set up the integration it makes it very easy to see how your referrals are converting and automate the approval process Cons \- Building the pages can be difficult. There isn't much you can do with the design unless you know HTML and are able to create something. - Would love more options for triggering emails - ex. sending emails after someone's first referral, sending emails 10 days after someone joins if they don't get a referral Review Source Steve S. Co-Founder Insurance Used the software for: Less than 6 months ### "This referral software is very intuitive to setup and on-boarding and very affordable" March 5, 2018 5.0 Increased our customer base and exposed our brand to a much bigger audience at a very good ROI compared to the likes of Adwords. Pros The setup widget is doesn't take long to setup, and understand. You do need some experience with setting up campaigns, but if you miss anything the onboarding team takes you through a pre-launch call and screen sharing - which picked up the things that I had missed. Cons It's probably no for everyone - given it is a commitment to setup and use - the easiest thing would be to just email your customers. But this adds a layer of tracking and viral-ness given people that are referred to, can also make referrals. To get the most out of it I suggest testing various offers to find a sweet spot. Review Source Response from Referral Rock March 7, 2018 Thanks for the comment on benefits! Many of our customers have found referral programs can be a great channel for user acquisition vs Adwords BM Barbara M. Operations and Customer Relations Environmental Services Used the software for: 6-12 months ### "Give Meghan Calak a raise" November 13, 2018 4.0 People trust referrals but hate using the correct link. Pros Your team is phenomenally supportive, ranging between my very dumb and basic questions to the slightly more technical inquiries. Always patient, never seem frustrated, and consistently beyond helpful. Cons The jump from basic plan to middle is huge, it should have a step between the two. Review Source LL Leo L. Digital Consultant Consumer Electronics Used the software for: Less than 6 months ### "It does what it says on the tin" September 12, 2023 5.0 Pros Pricing.Customer support and onboarding. Cons Reward management is cumbersome, had to get support team involved to rename rewards. Alternatives considered [Friendbuy](https://www.capterra.com/p/144851/Friendbuy/)[Tremendous](https://www.capterra.com/p/197141/Tremendous-Rewards/) Review Source TS Taylor S. Managing Director Non-Profit Organization Management Used the software for: Less than 6 months ### "A great tool!" August 20, 2019 5.0 Pros I was looking for a tool that could help launch a member referral program. This type of tool is often found in different sectors and not necessarily in the non-profit space, so I wasn't sure it would work as effectively as it does for say, ecommerce. I needed an inexpensive, plug-and-play solution and found referral rock. It has worked as advertised. Cons It was not as intuitive to set the referral logic, but the rep on the customer success team was very helpful! Review Source DM Dave M. Public Safety Relationship Manager Security and Investigations Used the software for: Less than 6 months ### "Referral Rockin" June 7, 2019 4.0 We're using Referral Rock to input referral customers to Hubspot and then keep track of who we owe rewards to when those referral customers move to closed won. Pros The software has a lot of functionality and flexibility. We're using it for a slightly different application than a typical user and we were still able to get up and running quickly and tweak things over a few weeks to the point where we're actively using the software across multiple teams. This was due in large part to our account manager Representative was always quick to respond and helpful in thinking outside the box about how we could get to the desired results. Cons There's a lot of functionality so things can be overwhelming at first. Having an actual person from Referral Rock to support us was imperative in getting the process rolling. Review Source AR Andrew R. PR, Social & Events Coordinator Banking Used the software for: Less than 6 months ### "Blue Foundry Bank Review" June 15, 2023 5.0 Pros Very easy and intuitive to set up and implement process Cons There was some difficulty in integrating our online account opening portal Review Source AM Allen M. CEO Renewables & Environment Used the software for: 1-2 years ### "Great price for what it is" March 17, 2017 3.0 We looked at referral platforms that had many more features and better integrations with our database (SalesForce) but they were in the $ range and intended for much larger enterprise clients. As a small business Referral Rock was affordable and came with the basic set of features we needed. Pros Value. Cons Lack of cheap and easy integration with SalesForce. Review Source Response from Referral Rock April 19, 2017 Allen, Thank you for the honest review. We're working on many new features that I think you'll be excited about. You on first on the list for SalesForce integration! AF Ann F. PR Manager Executive Office Used the software for: Less than 6 months ### "B2B customer and affiliate referral program" April 11, 2019 4.0 Really good. Onboarding was pretty straightforward. Pros Ease of use and my account rep., \[SENSITIVE CONTENT HIDDEN\] Cons Set up could be more step by step, and a clearer explanation of how everything works during the demo period. Review Source Response from Referral Rock April 15, 2019 Thanks for your feedback Ann. We're working on making our software setup 10x easier. It's our #1 goal for this quarter. We have a lot more in store, glad you're with us! DL Dahlian L. Co-Founder / CTO Used the software for: ### "Simple but Efficient - just what we needed!" December 10, 2014 4.0 I stumbled upon Referral Rock a couple months ago when we decided to launch our Referral Appreciation Program. We were looking for a simple way to automate the referral process so as to make it easier for people to refer others. Before and after discovering ReferralRock I investigated a number of alternatives. Some were too expensive while others were too complicated. For us, ReferralRock was just right. It offered a simple interface, with tracking abilities as well as an option to manually add leads to a referrer. The main drawback that I have encountered is the inability to edit the contact details of a referrer or to complete delete one if necessary. I has provided this feedback and been informed that it is something that is being looked into. My experience with the customer service has been very good and the company is open to feedback from the users of its platform. I see a promising future for this software. Review Source Romain C. Used the software for: ### "An outstanding customer service " February 15, 2016 5.0 Referralrock has been incredibly supportive and responsive in order to adapt to our specific needs. I definitely recommend! Review Source Response from Referral Rock February 15, 2016 Thank you Romain! HR Haley R. Marketing Associate Real Estate Used the software for: Less than 6 months ### "Referral Rock Review by Haley Roxin" February 13, 2020 4.0 \[SENSITIVE CONTENT HIDDEN\] has been absolutely phenomenal. He embodies true customer support and has been a rockstar in every sense of the word - he's extremely responsive, helpful, and positive. He's really solution-oriented and is always going above and beyond to provide a solid experience. Pros It's really simple and user-friendly, both from an administrative standpoint but also for users too. Cons It's a bit finicky when it comes to editing and customizing the dashboard. It's not super intuitive and I also wish there were more options. Review Source Response from Referral Rock February 19, 2020 Thank you so much Haley! We're glad to have you and are making updates to the dashboard editing! ES Ed S. VP Network Development Used the software for: Less than 6 months ### "The application is very straight forward and the integration options with other services are great." January 30, 2018 4.0 Pros Sales and technical support are both outstanding which is extremely important when you are on a deadline to launch a program. This alone can make or break a program launch. Feature rich. Good security. Easy Zapier integration and web redirect are both very helpful. Cons Member first names cannot be only two characters. Would like to see base package support more programs. Review Source MH Martha H. Director of Marketing Financial Services Used the software for: Less than 6 months ### "Round and complete referral platform" April 30, 2024 5.0 Pros It's a complete platform yet flexible. Nice features and integrations. Cons Not as intuitive, as it is complete, is complex too. Review Source