# Page 3 | Referral Rock Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Referral Rock the right Referral solution for you? Explore 98 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/139089/Referral-Rock-Software/reviews

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Referral Rock

4.6 (98)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Referral Rock

## Showing most helpful reviews

Showing 51-75 of 98 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EH

Edward H.  
President  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Happy with Referral Rock"

November 15, 2023

5.0

It has been good. We are happy with the purchase, the platform and most importantly the support.

Pros

It tracks referrals properly and \[sensitive content hidden\] has been a wonderful help in getting us set up and educated on the product! Awesome Support!

Cons

Limited external integration capabilities, even with Zapier there are limits to the type of data you can pass to an external CRMs such as opt-outs.

Review Source

NL

Nicole L.  
Marketing Supervisor  
Banking  
Used the software for: Less than 6 months

### "Fantastic product and service!"

June 15, 2023

5.0

At a lower cost than competitors, we received excellent customer service from sales to implementation and implementing the product was a breeze with all of the available customizable tools.

Pros

The customizable tools and portal we're extremely easy to use.

Cons

I can't think of one con about Referral Rock!

Alternatives considered

[Friendbuy](https://www.capterra.com/p/144851/Friendbuy/)[Extole](https://www.capterra.com/p/149695/Extole/)

Reason for choosing Referral Rock

Price and the knowledge our sales rep \[sensitive content hidden\] had presenting the product to us.

Review Source

RH

Ryan H.  
Head of Partnerships  
Business Supplies and Equipment  
Used the software for: Less than 6 months

### "Easy to roll out"

December 13, 2022

4.0

Good sold product but further flexibility on the rewards and automation would be great.Eg different types of rewards for different sales without needed multiple programs

Pros

How easy it was to roll out and embed without any development

Cons

Timezone support with limited in the UK could be better

Review Source

AJ

Austin J.  
Growth Manager  
Consumer Goods  
Used the software for: Less than 6 months

### "Referral Rock rocks smart home tech referrals"

May 10, 2019

4.0

By far the best part of the software is the team behind it. Our success manager is on top of every request and has been invaluable in getting us up and running quickly.

Pros

The flexibility and customization options are near endless and that makes the platform incredibly valuable for a product like ours. We are able to uniquely merge our customer experience with their underlying technology seamlessly. In addition, our success manager has been rock solid (pun intended). He's really helped us extract the maximum value from the platform, unique to our business and customer experience.

Cons

While we are in the early phases of our launch, the only drawback for some may be in the flexibility of the platform itself. Because of its flexibility, many of the functions can/should be custom built for your unique organization. While this is a huge plus for us, it may not be the best option for some.

Review Source

DR

David R.  
Marketing Director  
Computer Software  
Used the software for: Less than 6 months

### "Decent product, poor onboarding"

July 23, 2020

3.0

Frustrating. The product is so close, but it is hard to pay for onboarding that can't help you do most of what you were told the platform can do.

Pros

It (somewhat) integrates with HubSpot and we use this as our CRM>

Cons

That nothing works as it should, or as I was told it would before we purchased it. I have waited over a month on an answer from the "support" team regarding an issue that salesperson told me the software could definitely do, but does not.

Reason for choosing Referral Rock

HubSpot Integration

Review Source

Response from Referral Rock

August 13, 2020

I apologize for the negative experience during the on-boarding of your referral program. In speaking with our team, it seems that the issue was on based on a limitation with HubSpot's API, not our integration. As far as I understand our team has worked with you to resolve the issue quickly and we were already working with you before this review by bringing in additional integration specialists on a scheduled call. Thank you for your review and we hope we can continue to work with you as a happy customer.

SM

Sarah M.  
National Manager - Digital Marketing  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Outstanding customer service"

March 3, 2020

5.0

Our overall experience has been amazing, from the moment that we indicated we were interested in the platform we have pleasantly surprised by the platform and the customer service. I have worked with many platforms with customer service centres outside of Australia and this is the best experience we have ever experienced.

Pros

The Referral Rock platform is a simple off the shelf solution for a referral program. It easily integrated into Salesforce and we were able to reskin the entire platform in our branding.

Cons

Unfortunately, there was no available support in the Australian time zone which made it a challenge but hardly a con.

Alternatives considered

[Mention Me](https://www.capterra.com/p/164540/Mention-Me/)

Reason for choosing Referral Rock

We chose referral rock as Mention Me wouldn't consider us as a client, because of our small volume. We were also considering devising our own system using salesforce and marketing cloud, but due to the short timeframes and the $$$ involved in this solution the Referral Rock platform was the best option.

Review Source

Response from Referral Rock

March 5, 2020

Thank you for the kind words! Glad we can raise the bar on customer service outside of Australia.

EJ

Emily J.  
Senior Manager Digital Campaigns  
  
Used the software for: 6-12 months

### "Experience has been great - customer support is excellent and the platform is so unique. "

July 10, 2018

5.0

Pros

We are just launching our referral campaign, but so far it has been great working with Referral Rock. With their guidance, the software is easy to use - it has been able to do everything I've wanted. The Referral Rock customer support team is fantastic and extremely responsive. Every time I've had a question or ran into an issue, they've been transparent and have helped figure out a solution right away. We have some pretty unique integration requirements, and their team worked with us very closely to get everything setup correctly. The tool was actually quite easy to set up - I like the flexibility of options it provides, especially for rewards. They also have a lot of new member engagement and email automation features that I'm excited to try.

Cons

It took a bit of familiarization before I was able to use the dashboard myself, but with the help of the customer success team, was up and running in no time.

Review Source

VR

Verified Reviewer  
CEO  
Hospitality  
Used the software for: 6-12 months

### "Great functionality, very friendly and helpful support and good price"

July 20, 2020

5.0

Excellent

Pros

It does everything we need for our referral program. And also they are very good and knowledgeable people to interact with.

Cons

Overall there was nothing vital missing. A couple of the things we liked were on the more expensive plan.

Reason for choosing Referral Rock

I can't remember teh alternatives we looked at but we chose Referral Rock because they were good value.

Review Source

JR

Joy R.  
Operations Manager  
Military  
Used the software for: 1-2 years

### "Referral Rock"

January 31, 2023

5.0

Great

Pros

Be able to create own landing page and design

Cons

Limited direct integration should be able to integrate with most CRM

Review Source

JB

Jay B.  
Senior Digital Strategist  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "One of the easiest software programs I've ever used to manage online referral campaigns."

July 5, 2017

5.0

Pros

Very reliable, easy-to-use product. Referral Rock has made it easy for us to streamline our online member referral program and significantly simplify the process. The user interface is well-designed and makes launching, monitoring, and editing referral campaigns effortless. Their support team was extremely helpful in walking us through custom campaign setup and answering any questions we had throughout the process. Would definitely recommend this product to any size business or non-profit organization looking to expand their reach through referral programs! After using the product for nearly 2 years, we've never received any negative feedback from our members or experienced any down-time with Referral Rock's hosting platform.

Cons

I wish there were more options to customize the layout and look of the rewards landing pages and automated emails. Other than that -- the software and support have been great!

Review Source

Response from Referral Rock

July 5, 2017

Thank's Jay. We are working on the cons you listed. More customizable options for pages and emails!

MA

Maddie A.  
Marketing Coordinator  
Insurance  
Used the software for: Less than 6 months

### "Definitely adds value to our business "

April 26, 2023

4.0

Honestly, getting started with RR was kind of rocky. It took much longer to implement than expected. That said, after implementing it, it seems to have brought more value to our business and our customers seem to love it. We still have some work to do with internal usage, but overall it seems to have been a good investment.

Pros

Once set up, RR is quite easy to use. Customer service is very efficient and responsive.

Cons

I found there to be quite a learning curve with this program, specifically with regard to the integration with Salesforce.

Review Source

RY

Robert Y.  
Marketing and Analytics  
Entertainment  
Used the software for: Less than 6 months

### "Great Software, Wonderful Support"

March 29, 2019

5.0

Our goal was to tap into our most valuable resource, our members, to spread the word about Show-Score. Referral Rock provided a lightweight, yet highly customizable solution. I highly recommend Referral Rock.

Pros

Once the initial setup is complete, Referral Rock is highly automated and makes it easy for referrers to sign up and promote your brand.

Cons

The setup is somewhat involved, but the Customer Success Team is invaluable. Rep was highly responsive, thorough, and offered great insights. There's a bit of a learning curve in regards to the nomenclature used in RR, but otherwise it's a solid program.

Review Source

DF

Danielle F.  
Marketing Manager  
Accounting  
Used the software for: Less than 6 months

### "Great onboarding support and customer service"

November 28, 2023

4.0

The demo was helpful and thorough, the onboarding support and set-up timeline worked well, and we received great customer service before, during, and after onboarding. The system is simple to use and the pricing model suits our franchise structure well.

Pros

Flexible pricing structure, suits our needs well.

Cons

The referral landing page is awkward to style and to personalise to the degree that we'd like.

Review Source

Steve S.  
Co-Founder  
Insurance  
Used the software for: Less than 6 months

### "This referral software is very intuitive to setup and on-boarding and very affordable"

March 5, 2018

5.0

Increased our customer base and exposed our brand to a much bigger audience at a very good ROI compared to the likes of Adwords.

Pros

The setup widget is doesn't take long to setup, and understand. You do need some experience with setting up campaigns, but if you miss anything the onboarding team takes you through a pre-launch call and screen sharing - which picked up the things that I had missed.

Cons

It's probably no for everyone - given it is a commitment to setup and use - the easiest thing would be to just email your customers. But this adds a layer of tracking and viral-ness given people that are referred to, can also make referrals. To get the most out of it I suggest testing various offers to find a sweet spot.

Review Source

Response from Referral Rock

March 7, 2018

Thanks for the comment on benefits! Many of our customers have found referral programs can be a great channel for user acquisition vs Adwords

BM

Barbara M.  
Operations and Customer Relations  
Environmental Services  
Used the software for: 6-12 months

### "Give Meghan Calak a raise"

November 13, 2018

4.0

People trust referrals but hate using the correct link.

Pros

Your team is phenomenally supportive, ranging between my very dumb and basic questions to the slightly more technical inquiries. Always patient, never seem frustrated, and consistently beyond helpful.

Cons

The jump from basic plan to middle is huge, it should have a step between the two.

Review Source

LL

Leo L.  
Digital Consultant  
Consumer Electronics  
Used the software for: Less than 6 months

### "It does what it says on the tin"

September 12, 2023

5.0

Pros

Pricing.Customer support and onboarding.

Cons

Reward management is cumbersome, had to get support team involved to rename rewards.

Alternatives considered

[Friendbuy](https://www.capterra.com/p/144851/Friendbuy/)[Tremendous](https://www.capterra.com/p/197141/Tremendous-Rewards/)

Review Source

TS

Taylor S.  
Managing Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "A great tool!"

August 20, 2019

5.0

Pros

I was looking for a tool that could help launch a member referral program. This type of tool is often found in different sectors and not necessarily in the non-profit space, so I wasn't sure it would work as effectively as it does for say, ecommerce. I needed an inexpensive, plug-and-play solution and found referral rock. It has worked as advertised.

Cons

It was not as intuitive to set the referral logic, but the rep on the customer success team was very helpful!

Review Source

DM

Dave M.  
Public Safety Relationship Manager  
Security and Investigations  
Used the software for: Less than 6 months

### "Referral Rockin"

June 7, 2019

4.0

We're using Referral Rock to input referral customers to Hubspot and then keep track of who we owe rewards to when those referral customers move to closed won.

Pros

The software has a lot of functionality and flexibility. We're using it for a slightly different application than a typical user and we were still able to get up and running quickly and tweak things over a few weeks to the point where we're actively using the software across multiple teams. This was due in large part to our account manager Representative was always quick to respond and helpful in thinking outside the box about how we could get to the desired results.

Cons

There's a lot of functionality so things can be overwhelming at first. Having an actual person from Referral Rock to support us was imperative in getting the process rolling.

Review Source

AR

Andrew R.  
PR, Social & Events Coordinator  
Banking  
Used the software for: Less than 6 months

### "Blue Foundry Bank Review"

June 15, 2023

5.0

Pros

Very easy and intuitive to set up and implement process

Cons

There was some difficulty in integrating our online account opening portal

Review Source

AM

Allen M.  
CEO  
Renewables & Environment  
Used the software for: 1-2 years

### "Great price for what it is"

March 17, 2017

3.0

We looked at referral platforms that had many more features and better integrations with our database (SalesForce) but they were in the $ range and intended for much larger enterprise clients. As a small business Referral Rock was affordable and came with the basic set of features we needed.

Pros

Value.

Cons

Lack of cheap and easy integration with SalesForce.

Review Source

Response from Referral Rock

April 19, 2017

Allen, Thank you for the honest review. We're working on many new features that I think you'll be excited about. You on first on the list for SalesForce integration!

AF

Ann F.  
PR Manager  
Executive Office  
Used the software for: Less than 6 months

### "B2B customer and affiliate referral program"

April 11, 2019

4.0

Really good. Onboarding was pretty straightforward.

Pros

Ease of use and my account rep., \[SENSITIVE CONTENT HIDDEN\]

Cons

Set up could be more step by step, and a clearer explanation of how everything works during the demo period.

Review Source

Response from Referral Rock

April 15, 2019

Thanks for your feedback Ann. We're working on making our software setup 10x easier. It's our #1 goal for this quarter. We have a lot more in store, glad you're with us!

DL

Dahlian L.  
Co-Founder / CTO  
  
Used the software for:

### "Simple but Efficient - just what we needed!"

December 10, 2014

4.0

I stumbled upon Referral Rock a couple months ago when we decided to launch our Referral Appreciation Program. We were looking for a simple way to automate the referral process so as to make it easier for people to refer others. Before and after discovering ReferralRock I investigated a number of alternatives. Some were too expensive while others were too complicated. For us, ReferralRock was just right. It offered a simple interface, with tracking abilities as well as an option to manually add leads to a referrer. The main drawback that I have encountered is the inability to edit the contact details of a referrer or to complete delete one if necessary. I has provided this feedback and been informed that it is something that is being looked into. My experience with the customer service has been very good and the company is open to feedback from the users of its platform. I see a promising future for this software.

Review Source

Romain C.  
  
  
Used the software for:

### "An outstanding customer service "

February 15, 2016

5.0

Referralrock has been incredibly supportive and responsive in order to adapt to our specific needs. I definitely recommend!

Review Source

Response from Referral Rock

February 15, 2016

Thank you Romain!

HR

Haley R.  
Marketing Associate  
Real Estate  
Used the software for: Less than 6 months

### "Referral Rock Review by Haley Roxin"

February 13, 2020

4.0

\[SENSITIVE CONTENT HIDDEN\] has been absolutely phenomenal. He embodies true customer support and has been a rockstar in every sense of the word - he's extremely responsive, helpful, and positive. He's really solution-oriented and is always going above and beyond to provide a solid experience.

Pros

It's really simple and user-friendly, both from an administrative standpoint but also for users too.

Cons

It's a bit finicky when it comes to editing and customizing the dashboard. It's not super intuitive and I also wish there were more options.

Review Source

Response from Referral Rock

February 19, 2020

Thank you so much Haley! We're glad to have you and are making updates to the dashboard editing!

ES

Ed S.  
VP Network Development  
  
Used the software for: Less than 6 months

### "The application is very straight forward and the integration options with other services are great."

January 30, 2018

4.0

Pros

Sales and technical support are both outstanding which is extremely important when you are on a deadline to launch a program. This alone can make or break a program launch. Feature rich. Good security. Easy Zapier integration and web redirect are both very helpful.

Cons

Member first names cannot be only two characters. Would like to see base package support more programs.

Review Source