# Page 4 | Referral Rock Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Referral Rock the right Referral solution for you? Explore 98 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/139089/Referral-Rock-Software/reviews

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Referral Rock

4.6 (98)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Referral Rock

## Showing most helpful reviews

Showing 76-98 of 98 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KT

Katie T.  
Managing Principal, Digital  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Customer service rep is great, the tool is too, just takes time to learn"

August 19, 2019

5.0

Pros

the email templates are easily editable and most updates can take under 5 minutes!

Cons

the UI is a bit confusing in an unnecessary fashion

Review Source

SH

Stephen H.  
Marketing Specialist  
Banking  
Used the software for: Less than 6 months

### "Referral Rock is a Great Tool for Getting Your Member Referral Program Going Quickly"

November 16, 2018

5.0

Customer Service has been very good. Our representative is very attentive and available to meet and help out however she can. She's done an amazing job of making me feel confident with the software and the program overall.

Pros

The Referral Rock software is quite easy to use. While there is a fair amount of steps to work through before you can officially launch your referral campaign, RR has done a good job of creating a user friendly interface that almost anyone can navigate. Also, the analytics found in the dashboard are a very nice touch that gives the user a quick snapshot at the health of the referral program.

Cons

I haven't encountered any real issues with the software. It's been great.

Review Source

EH

Emily H.  
Marketing Lead  
Computer Software  
Used the software for: Less than 6 months

### "Great set up process"

May 1, 2020

5.0

Pros

Our account manager \[SENSITIVE CONTENT HIDDEN\] was incredible in getting us fully set up and live within less then a week! Referral Rock has every feature you can need in a referral program.

Cons

It takes a little bit of handholding to get set up.

Alternatives considered

[ReferralCandy](https://www.capterra.com/p/119331/ReferralCandy/)[SaaSquatch](https://www.capterra.com/p/130483/SaaSquatch/)

Review Source

VR

Verified Reviewer  
Director of Global Community Management  
Education Management  
Used the software for: Less than 6 months

### "Customer Service for the Win!"

April 26, 2019

4.0

Overall, the experience has been great!

Pros

By far, the best part about Referral Rock has been the customer service. CSRs have gone above and beyond in assisting us through onboarding, building out our program, and beginning the implementation.

Cons

The editor has so many areas to edit (which is a good thing) that there is the possibility that a detail may be missed.

Review Source

DM

David M.  
Founder & CEO  
Online Media  
Used the software for: Less than 6 months

### "Great, affordable product!"

April 12, 2017

5.0

Our business relies greatly on word of mouth referrals. We were looking for ways to leverage that and reward our partners and clients, but the manual process was too much for our small team to handle. We started looking into better ways to manage our referral programs and came across Referral Rock! We have taken all the tedious manual work out of the equation now that we are using Referral Rock. Overall, I give them a good rating for an affordable product with great customer service. Thanks Referral Rock!

Pros

Ease of use, automatic rewards distribution, and integration capabilities

Review Source

Response from Referral Rock

April 12, 2017

Thanks David. Glad we could help

AC

Avi C.  
GM  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Works great for our needs, friendly and outstanding customer service"

April 2, 2018

5.0

Customers referring friends and family So brand awareness and bookings

Pros

Able to give various rewards according to different types of referrals Easy to track and see stats

Cons

Takes time to get used to all the different features Set up will require assistance from customer service

Review Source

PR

Paul R.  
Academic Coach  
  
Used the software for:

### "Fantastic way of managing client referrals"

December 10, 2014

5.0

I've been using Referral Rock for two months now and have been very impressed. Not only does it provide a turn-key solution for managing my heretofore nonexistent client referral system, but the staff go above and beyond reasonable expectations of customer support. I'm excited about the potential Referral Rock has to kick my academic success service start-up into high gear!

Review Source

DE

Dave E.  
Agency Principal  
  
Used the software for:

### "Very straightforward and easy to use."

October 29, 2015

5.0

This software has been well thought out for Users. The support offered by Joshua and his crew was terrific. We were ready to begin offering our referral program to clients within 2-3 days of subscribing to the service.

Review Source

Response from Referral Rock

October 30, 2015

That's for the kind words Dave! We will continue to assist you with your referral programs so we can both be successful!

TP

Travis P.  
  
  
Used the software for:

### "Possibly the best customer service I have ever recieved "

March 8, 2017

5.0

Looked at tons of referral software and this was hands down the choice for us. This was the first time we had ever used a software like this and the customer support has been outstanding. Possibly the greatest customer support we have ever received as an agency.

Review Source

Response from Referral Rock

March 14, 2017

Thanks Travis! You are a pleasure to work with!

CI

Christian I.  
Founder  
  
Used the software for:

### "Best customer referral program available. "

November 19, 2015

5.0

We are seeing great results with Referral Rock!

Review Source

SB

Serik B.  
President  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Fantastic Company "

April 17, 2020

5.0

\[SENSITIVE CONTENT HIDDEN\]was very helpful throughout the proccess.

Pros

Everything automated. Nothing better than having this automated.

Cons

Nope nothing at all, it has a lot of tools, that may look little difficult

Review Source

LP

Lindsay P.  
CEO  
  
Used the software for: Less than 6 months

### "Great customer service!"

January 9, 2018

4.0

I don't know yet, I JUST started to use it.

Pros

It is hard to say what I like the best as we just started REALLY using it. What I have liked the best so far is that the team really wanted to get it up, running and working for me.

Cons

I needed help to use it.---without the customer support I never would have been able to get it up and running.

Review Source

Response from Referral Rock

January 10, 2018

Thanks Lindsay! Excited to help you unlock referrals!

TT

Thuy T.  
Co-founder  
  
Used the software for:

### "Great software! "

December 18, 2014

5.0

Referral Rock is helping me manage my customer referral program through this app. I find that it was easy to set up and get started. I was able to launch a program within 5 mins. It's been a great addition to helping my company grow! I highly recommend it!

Review Source

AB

Amanda B.  
Panel Manager  
  
Used the software for:

### "Pretty Good Referral Option"

November 13, 2015

4.0

We've just started using Referral Rock for a couple of campaigns and it was fairly easy to set up. Besides a bug with displaying two campaigns on one dashboard (which they are working on), so far it has proven to be a valuable tool for us.

Review Source

AR

Aaron R.  
Director of Marketing  
  
Used the software for: Less than 6 months

### "Very easy to setup and very accommodating to what we need."

January 17, 2018

5.0

Pros

This was exactly what we needed and nothing we did not. It was also a great value compared to competitors.

Cons

Not quite as many features as other referral software providers. With that said, it does contain what was most important to us.

Review Source

Response from Referral Rock

January 21, 2018

Thanks Aaron. This is going to be a great year for us to add to our feature set! Leaps and bounds in the next few months!

AB

Alex B.  
  
  
Used the software for:

### "Easy to setup referral system"

November 10, 2015

5.0

Referrals are a big part of my business, so having a good system to track them is key. Referral Rock made it easy to setup a promotion and stay on top of the stats to so I knew how well it was performing!

Review Source

Response from Referral Rock

November 10, 2015

Glad we could help!

JO

Janell O.  
Online Development Director  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Customer Services is far beyond exceptional"

October 30, 2018

5.0

\-

Pros

We were honestly most impressed with the customer service and the knowledge of CS reps, and patience as we got everything set up. We look forward to working with our campaign!

Cons

The set up is extensive and a learning curve but fine once it's all up and running and learning curve is achieved.

Review Source

HS

Hans S.  
  
  
Used the software for:

### "Results."

November 20, 2015

5.0

Finding a way to engage my current customers is difficult. I am learning a lot more about them and able to reach a larger audience by working with Referral Rock. Thanks.

Review Source

KL

Kris L.  
  
  
Used the software for:

### "Extremely accommodating customer service"

November 10, 2015

4.0

Josh has been amazing helping me on board my first campaign The performance on this effort has yet to be seen since I just launched, but it seems promising

Review Source

RM

Robert M.  
comedian  
  
Used the software for:

### "great customer service for a much-needed product"

January 21, 2018

5.0

Pros

This is exactly what I've been looking for and I feel like I'm on a first-name basis with the team behind it. Customer service is quick, specific, and thorough. My work depends heavily on referrals and Referral Rock rocks!

Cons

Earlier versions of the software had bugs, but my requests for changes led to improvements. Over time, I've seen the bugs get worked out and the ease-of-use increase.

Review Source

BS

Ben S.  
Founder  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Glad I found referral rocks"

April 20, 2017

5.0

I've used friendbuy and kickofflabs. I've looked at several other referral programs. Referral Rocks is a great combination of features, ease of setting up, support, and of course pricing / value prop.

Review Source

Response from Referral Rock

April 20, 2017

Thanks Ben! Happy we could help and looking forward to continue to work with you!

JS

John S.  
Aqif Zeneli  
  
Used the software for:

### "demo pls"

April 23, 2015

5.0

Please give me a demo of that script

Review Source

SS

Steve S.  
Director of Marketing  
  
Used the software for: Less than 6 months

### "Great online referral marketing tool"

February 4, 2018

5.0

Pros

One of the best things about Referral Rock is that it has a 'seamless' integration with your company's website. Which meant our referral program was built to have a real professional look. Plus, we were able to easily customize our program so that it matched our brand, which means we can provide a consistent look and feel for our customers.

Cons

There was a slight delay in getting a question answered, but I would expect that to some extent with a new and growing business.

Review Source