FluentStream Technologies

FluentStream

5 / 5 19 reviews

Who Uses This Software?

FluentStream provides advanced and efficient phone solutions for small, medium and enterprise businesses.


Average Ratings

19 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • FluentStream Technologies
  • www.fluentstream.com
  • Founded 2007
  • United States

About FluentStream

Make business meetings more convenient with FluentCloud Web Conferencing. As an innovative leader in business communications, FluentStream has reinvented business phone systems. When features like voicemail and call forwarding are so easily accessed, its clear that FluentStream is transforming business communications. FluentStream offers dynamic cloud-based technology for all businesses and works to bring every single one the best performance.


FluentStream Features

  • Application Sharing
  • Chat / Messaging
  • Electronic Hand Raising
  • On-Demand Webcasting
  • Presentation Streaming
  • Private Text Chat
  • Record & Playback Ability
  • Two-Way Audio & Video
  • Video Streaming
  • Whiteboard

FluentStream Reviews Recently Reviewed!

High quality VOIP phone service, very helpful customer service; so-so portable service.

Dec 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I am impressed with the quality of phone service (clarity, very few dropped calls). When using a VOIP service, this is my top priority. I also regularly make international calls, and the rates are very competitive. The ability to take my number with me and make calls on the go from my computer is helpful - but see cons.

Cons: Using my computer as my phone (with a cell phone headset), the reception, particularly by the other party of my voice) is spotty and deteriorates over the span of a call, particularly a longer one. The integration with GSuite, including the use of the address book, leaves too much to be desired. The user interface is not intuitive and deserves an upgrade.

Overall: High quality VOIP service, ability to make and receive calls when away from my office.

We just started our service with them

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Every thing easy and good and smooth...from the quote status to service connect ...customer service available any time we have any questions

Great Voip System for the price

Jan 27, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We used FluentStream on our team for about 2 years. In the beginning, we rarely encountered issues. Note that I was not the admin or IT guy on FluentStream, but I rarely had a problem. The interface is easy to use and requires zero training.

Pros: Clear calls with few drops. Support was always helpful and quick (often put our own support team to shame). Support was always friendly and knowledgeable, which is what you need. :)

Cons: Other than occasional glitches, there were no cons. But you will get that with every phone, so don't over think it.

Recommendations to other buyers: Once you find the right phone system, you'll have it for life. Do your best to seek out good customer service. You won't be disappointed you looked at FluentStream.

Customer Support

Jan 17, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Cons: Would like to be able to copy over contact/directory information from one phone to another easily.

Overall: We have had a turnover recently that has required changing extentions, adding a phone, etc.
Calls have been made to customer service to add the phone and make changes to extentions over the last month or two. The calls have been answered and changes made without delay. We have been very happy with customer service.

Love FluentStream

Jan 17, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super fast to install and supper is fantastic.

Cons: None

Overall: I can't believe I could get a phone service up and running for my company so quickly and seamlessly.

Recommendations to other buyers: You can't go wrong with this.

Excellent Value, Features, and Customer Service

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Feature set, call forwarding to external phone numbers, time conditions, visual voicemail, remote administration, call logs for all devices, efax, the list goes on.

Cons: Initially there were missing features we recognized transferring from our old system, however those quickly disappeared as we discovered even better methods to achieve the same tasks.

Overall: Fluentstream has met or exceeded all of our expectations. Their customer service is courteous, thorough, knowledgeable and patient. The features we have received have improved our business, in ways we did not know were available. The call forwarding to external numbers, time conditions, visual voicemail, e-fax, call routes, have all improved our productivity and response time. I cannot recommend Fluentstream highly enough for your business! To top it off we saved a tremendous amount of money, and received more features.

Recommendations to other buyers: Give it a try, you'll be happy you did!

Best phone provider in the business!

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very intuitive and capable system.

Cons: I can not think of more ways to incorporate them into our systems.

Overall: I have never had the pleasure to work with such an incredible phone provider before. FluentStream gives you all the features you could possibly want at a very reasonable price, they are always working with us to innovate on great ideas to help our clients reach us. They have helped us to streamline our process and save money by not needing to use multiple providers. To top it off, in the 2 years we have been using them we have had the service go down once(not even their fault as a main upstream carrier went down) and they switched over their upstream carrier within 5 minutes to get us completely back up and running. INCREDIBLE.

Best Service Provider

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliable
UI is fantastic
Cloud Based
Budget Friendly
Not Nickle and Dimed
Great Customer Support

Cons: None

Overall: We have 17 service providers and FluentStream is easily ranked in the top 2 spots alongside Salesforce.com. They have collaborated with us on some custom delevopment projects and have saved us a ton of money over our previous provider. Fluentstream has hands down the most reliable VOIP service I have ever witnessed, as well as a groundbreaking cloud PBX.

Recommendations to other buyers: Do yourself a favor and choose FluentStream.

The Call Center Solution We Have All Been Waiting For

Aug 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No pressure sales. Pricing that makes for a reasonable migration and a quick and easy setup. Excellent support team, always calm and helpful. Prompt response to communications and inquiries. Solid chat service for fast resolution to problems.

Cons: Like everyone else these days we are interested in BI. The pre-made reports are good but we would always love to have more.

Overall: luentstream has been an answer to our prayers. We love the quality of the service for our call center. How you guys got such a broad range of functionality in such a compact and well designed system is beyond me, but I am glad you did. The report package gives a good presentation of the essential stats we need to run the operation. Support has been great, too.

John Ross
Concierge Contact Center

Recommendations to other buyers: If you have tried other solutions for your call center, I encourage you to look at FluentStream. It is the best value on the market and is poised to set the standards for all hosted call center services on the market today.

Vendor Response

by FluentStream Technologies on August 17, 2016

Thanks for the kind words, John! Glad to be working with Concierge Contact Center.

FluentStream - My goto Voip provider

Apr 26, 2016
5/5
Overall

Comments: I have now been a Fluent partner for some time. I only recommend services to my clients that I would use, and I do. In todays every growing internet world there are so many choices when it comes to vendors, more that you can imagine. Mainly all can get the job done, but we have to decided who are we most comfortable with, who we are giving are business to? Who do we want to work with in the challenging times? This is how I decide on who to work with and not just what technology I am buying. Fluent combines excellent technology and service, which results in authentic value. In todays world buying the "right" relationship is key.

Pros: 24/7 support - US based support. Custom configurations to meet your business needs. No monthly contracts.

Cons: Bring your own internet. No routers or network equipment provided as a service.

Great product with great service

Jul 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It works great and I don't have to maintain a phone system anymore.

Cons: The faxing was problematic, but I think it was mostly due to our application and not their product.

Recommendations to other buyers: Very easy to get going. We have a complicated setup and fluentcloud made it easy.

USed it for over 2 years, internationa offices, multiple businesses.

Jul 30, 2015
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Service, Reliability, Flexibility. They always answer or call back promptly. Even international use, they can accommodate, and the product works super well, without any trouble. They help when we re-organize or re-deploy the original programing. The flexibility with users, multiple companies and international offices and remote employees is amazing. The contrast between this system and a huge complex proprietary system is night and day, not even on the same planet. This is easy, the service is responsive... the price is right, the reliability is exceptional

Cons: There is nothing I don't like about Fluentstream.

Recommendations to other buyers: Try it. You'll like it. It surpasses expectations.

Outstandiing Company

Jul 27, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is outstanding, tech support folks are great.

Cons: No complaints. There is nothing here to write.

Recommendations to other buyers: Make sure you have good internet before taking on VOIP. We have had some issues due to bandwidth but nothing to do with FluentStream. They have been supportive and outstanding on every front.

Great Product at a Great Price

Jul 24, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: As a business owner, I am always on the lookout for quality and cost. Often one of those comes at the cost of the other. That is not so with FluentStream - they truly are the best of three worlds. That third world is service. I have never once felt like a number unlike I have with other telecom companies. If you have a business and are looking for an alternative to the big guys, I urge you to give FluentStream a try. You will be extremely hard-pressed to find a better combination of quality, features, and service - all for a price that is phenomenal. On top of that, their platform is totally customizable for your business and they can change it on the fly. What more can you ask for? I have put them on my website for free because I am THAT impressed and I want those who know me to have the opportunity to get to know them. I heartily endorse this company.

Cons: My biggest complaint would be regarding faxing. It should be a smoother process and it would be nice to have a time/date stamp added to the pdf of the faxed info in lieu of having to save the email with the pdf.

Recommendations to other buyers: It may take some getting used to if you have never used VoIP. "Play" with the features - they are more than willing to let you do so before making a commitment.

A++ All Around!

Jan 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer Service is unmatched. From day 1, they were able to answer any of questions, comments and concerns. Every feature and capabilities we could ask for were developed. Quality of calls are no longer a concern. Great system, highly recommended!

BEST SERVICE EVER

Jan 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have few call center in CA and in last few years we used a lot of different company for our phone system but hand down , FLUENT CLOUD so far is one of the best company and service that we used for our phone system . we are working with them in last few months and all I can say , you can't find any other phone system company that is more affordable , professional and friendly people out there . Their customer service is like their service , BEST of the best . I can't ask for more and every time we have any issue or challenge , this people work none stop to get the issue fix right away and no matter what they will keep you happy and they make sure you get the best quality of service . Again if you looking for BEST price , great service quality and awesome customer service for your phone system , FluentCloud is the one . Dont waste your time and your money with others , you cant find better than this people ! I promise !

Great Local Company, Great support!

Jan 02, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We had moved our entire phone system to Fluent Stream and have never been happier. We were hesitant at first going with a Voip technology but everyone at FS were friendly and held our hands all the way through. It is also really nice to have someone local who can come by if necessary! Good job Guys!

Look No Further...

Dec 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a business owner, I am always on the lookout for quality and cost. Often one of those comes at the cost of the other. That is not so with FluentStream - they truly are the best of three worlds. That third world is service. I have never once felt like a number unlike I have with other telecom companies.

If you have a business and are looking for an alternative to the big guys, I urge you to give FluentStream a try. You will be extremely hard-pressed to find a better combination of quality, features, and service - all for a price that is phenomenal. On top of that, their platform is totally customizable for your business and they can change it on the fly. What more can you ask for?

I have put them on my website for free because I am THAT impressed and I want those who know me to have the opportunity to get to know them. I heartily endorse this company.

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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