Billtrust

Quantum Invoicing

5 / 5 25 reviews

Who Uses This Software?

Billtrust is the premier provider of invoice delivery, invoice payment, and cash application platforms to B2B companies in wholesale distribution, manufacturing, apparel, and transportation.


Average Ratings

25 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Billtrust
  • www.billtrust.com/
  • Founded 2001
  • United States

About Quantum Invoicing

Billtrust provides payment cycle management (PCM) solutions to automate and accelerate the invoice-to-cash process. By integrating the three key areas of the payment cycle -- invoice presentment, invoice payment and cash application -- Billtrust delivers a flexible solution that accelerates cash flow, improves operational efficiencies and increases transparency for clients.


Quantum Invoicing Features

  • Contingency Billing
  • Customer Portal
  • Customizable Invoices
  • Hourly Billing
  • Invoice History
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Project Billing
  • Recurring/Subscription Billing
  • Service Ticket Billing

Quantum Invoicing Reviews Recently Reviewed!

Nothing short of amazing. A definitive success builder for payment cycle management.

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software is easy to utilize, and the training is top of the line. One of the few companies we work with that also offers incentives for your team's success.

Cons: Bells and whistles can be costly for smaller entities, but there the packages can be flexible. There are a few updates we would like to see in the Client Connect area.

Overall: We have a payment portal that our customers may utilize to view billing statements and current balances, as well as remit payments through a variety of methods. It allows us to better deliver and manage our billing statements, cuts the print/mail time, provide email and ebill delivery methods, and has helped us significantly decrease our DSO.

This software is the most user friendly of any that we currently use.

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: When we moved from previous software to BillTrust the process was very smooth and we no longer have concerns about lead time to meet mailing dates. Also, file uploads are quick and easy with response time from upload to final processing usually within an hour.

Cons: Customization is a bit pricey so we have to plan (financially) at least a year in advance for any requested updates.

Overall: No more in-house bill preparation! Also, being able to see copies of the bills produced is extremely helpful. Only wish we were able to incorporate the bill pay services with our billing software.

great

Jul 21, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: from where I stand its fairly easy to submit and process. Im not the one that sets up the software program so I cant really comment but I do submit to process.

Cons: when there are updates our system to yours has to be reprogrammed. we seem to have issues during those times.

Overall: I don't have stuff and mail so I love this process.

Eases our minds so that we can focus on our business

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Billtrust allows us to focus on our business and not have to worry about invoicing. Their services give us piece of mind.

Cons: I don't have anything negative to say. Happy with the product. I suppose if I had any negative comment it would be that sometimes the website can be on the slow side. But nothing that will change my view of the service.

Overall: I like the reporting features, the fact that my customers can get invoices by mail, fax or email if they want. A bonus is that they can import our invoices directly into their accounting software.

Billtrust provides an economical solution for sending out invoices and statements.

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software provides multiple ways to offer customers to receive invoices & statements as well as electronic payment platforms to manage their accounts online.

The payment platforms are a very cost effective method for processing payments into our ERP system.

Cons: Some of the reporting needs to be improved to allow more selection and sorting options.
It would be grate to have either a program or a link to a program that would let you scan the customer addresses to validate the address information.

Overall: Efficient and timely delivery of Invoices and Statements to our customers along with economical payment processing fees when customers pay on line.

Best third party application investment we have made as a company.

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The more you use the application, the easier it becomes. The smooth integration between this application and our operating system, SAP.

Cons: This is actually related to an issue from the payer. Checks that aren't clearly printed or handwritten items must be manually processed.

Overall: Time! We went from manually processing thousands of checks, to automatically processing thousands of checks through Billtrust. The manual process is a fraction of what it used to be.

Reliable service.

Jul 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The Billtrust service is very reliable. We do not experience issues very often. When there is an issue they are fast to respond.

Cons: I wish it was easier to modify the forms for the end user on the fly. If there was a template the end user could modify on the fly it would be a nice addition.

I have always gotten a great response from everyone .. Service has always been top notch.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use... Moving around the Billtrust web-site is very user friendly. Training our people on how to use was very easy.

Cons: I really have not con's maybe the longer hours of operation if we were to have a problem later at night.

Overall: Helps our employees free their time to do other jobs. We could eliminate one position and have done that for years. Pay back was great.

Billtrust is a highly valued partner in our cash application arena.

Jul 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Posting accuracy. We experience very few posting errors when the customer provides remittance that the software can read.

Cons: The version we are running is not SAAS therefore our ERP, SAP, only offers our AR detail once a day in batch format.

Overall: Faster more accurate posting with historical detail available at the touch of a button.

IT HAS REALLY HELPED AS THE TIMELINE GOES FOR OUR CUSTOMERS TO RECEIVE THEIR INVOICE.

Jul 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: THE ABILITY TO HAVE OUR CUSTOMERS MORE AWARE OF THEIR ACCOUNTS . THE GREAT FEED BACK TO US IF THERE IS A PROBLEM WITH THE ACCOUNT. LIKE NOT BEING ABLE TO CONNECT WITH OUR CUSTOMERS. THE NOTIFICATION OF THIS IS GREAT FOR OUR FOLLOW UP.

Extremely easy to use. Great way to pay your bills and view all of your invoices. Highly recommend

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Extremely easy to use. I can go in and out between viewing invoices and checking on our customer's payments. It is one of the best software's around. It doesn't take long for my customer's to familiarize themselves with the payment mode. They love it.

Cons: It can be difficult sometimes when customer's lock themselves out of the software by forgetting either their password or user name. It would be helpful if they put an emphasis on helping customers log in and retrieve their log in information when they are stuck.

Overall: Helping our customers pay and receiving payment much faster than receiving checks in the mail.

Great for us an our customers

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use, great customer service. Ease of use for our customers. Now that we know the customers can have multiple sign ins, we look forward to using this feature

Cons: When it is off line for a short time. Not knowing about some of the features that are available to use.

Overall: Use everyday to assist customers with their balances. Also teach customers how to be self sufficient.

Dealers and employees of Watkins all state unequivocally that this site is very user friendly.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is intuitive - easy to use. All the options needed in as few buttons as possible. The set up for on-line payments is exceptionally easy

Cons: I suppose the delay in uploading invoices which is vary minimal but I had to write something...
If there were a way to instantly load invoices and such that would be better but that is asking a lot - I know.

Overall: faster pay, easier reconciliations of accounts by dealers, better communication with our dealers, faster order releases and fewer collections calls

Site is User Friendly

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to find items in date order and print copies quickly by just one simple click of the mouse

Very easy to use

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is understandable. I am also able to let others know exactly where to go in order to find what they are looking for.

Cons: Sometimes you need to look around to find something. When you look, it is usually discovered easily.

Overall: It is great for my customers

Accounts Receivable Automation

Jun 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When customers get our invoices faster then we get paid faster and we have a higher customer satisfaction. Our customers love that they can see their account, get invoice copies and make payments on their schedule.

Cons: Our experience is most very good. I would only say that sometimes special projects or form changes can take a little long.

Overall: We have been using Billtrust for over 7 years to process and distribute our invoices and to manager a AR portal. Our E-billing % is up to 72% saving us postage and the time it takes our customers to get our invoices. More of our customers are using the portal to retrieve invoice copies and make payments. This cuts our administrative cost. Their marketing tools have helped us to be successful.

Recommendations to other buyers: We receive so much value from this software and our relationship with Billtrust and our customers love it. Billtrust has so many tools now to automate the invoice to cash process. Make sure you look at them all.

A Great Payment Tool for Business

Jun 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The high adoption rate that we've seen with BillTrust is evidence to us that customers find the system intuitive and easy to use. As many of our small and mid-sized customers are "in the field", the ability to easily handle account payable makes the BillTrust solution a natural fit. This leads to more timely payment and better communication between us and our customers.

Overall: We've been users of internet based billing and payment systems for almost 15 years. Customer adoption occurred slowly. Although we do business with over 20,000 customers, we had only a few hundred customers on-board after years of offering this payment method. BillTrust is the fifth vendor that we've used and, by far, offers the best user interface and customer experience. This is evident by the growth in use to the point where we now have over 3,000 customers using the system.

Recommendations to other buyers: We approach the accounts receivable function as an opportunity to create a value for our customers and to distinguish our company from our competition. Tools such as BillTrust closely align with these objectives.

Decrease your FTE

Jun 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The distribution tool enabled us to more effectively utilize our resources. Instead of having an FTE sitting at a desk, folding and stuffing envelopes all day, we were able to use them to perform other tasks that needed to be done.

Cons: The things I like the least is having to talk to so many different people throughout the business to accomplish a task.

Overall: When I started working for this company we had just begun to look at Billtrust for a distribution tool. To acclimate myself I began to review the company and what it offered and realized that they were a great value add for things that we weren't even considering at the time.

Recommendations to other buyers: Billtrust has saved our company time and money. Not only do we use them as a distribution tool for sending out our paper invoices, but we have converted 62% of our invoicing to electronic. We are now focusing on increasing our payments that are made electronically and utilizing Billtrust as a means for our customer to pay online.

Best Vendor Partner

Jun 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Invoice delivery to our customers is quick, efficient, and accurate. We are notified automatically and immediately if an electronic or fax delivery fails so we can fix it quickly. It's easy to resend either a single invoice or multiple invoices. Our customers have many options and can choose what is best for them -- Invoice Gateway, Invoice Central, Ebills, email or fax copies. For those that still want invoices via USPS, we have the ability to select the criteria to maximize savings.

Cons: Hmmm, can't think of anything.

Overall: Billtrust has been a valued vendor partner since 2006. Our invoicing process was time consuming, labor intensive, and very expensive before partnering with Billtrust. With Billtrust, the process is automated, the invoices look professional, and we've realized savings in every area -- labor, postage, forms and envelopes, etc. Most of all, our customers are extremely happy with their invoicing and the flexibility provided by using Billtrust.

Recommendations to other buyers: It is user friendly, for us and our customers.

Open Scan Solution

Jun 13, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Posting cash is much less of a hassle and retrieving check copies for audits is simple.

Cons: Nothing specific comes to mind.

Overall: We are a long term Open Scan client and to put it simply, love the product! The solution provides Royal Cup Coffee and Tea exactly what we need in order to process our cash receipts timely and efficiently. Prior to installing we had four individuals dedicated to applying our customer's payments. This old process was slow and inefficient. We not have one full time person dedicated to cash application along with an additional part-timer. We have not only reduced application payroll but have also seen less posting errors.

Recommendations to other buyers: Consider purchasing the software today. You will not be sorry!

Awesome tool for your business

Jun 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and enables management to focus on running our business

Cons: N/A

Overall: Awesome service, easy, works with our mainframe, error free, basically runs itself and with little down time not much to oversee

Recommendations to other buyers: No

Easy Access

Jun 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Really enjoy working out of BillTrust everyday...It's been so much easier when a client
of mine is needing copies of Invoices & Backup if they have misplaced their copy, etc
I like that I can pull up multiple Invoices all at once and download and save as a PDF
File and then email them right over to myself, my client or save to my desktop and
send as an attachment in my email to them. Also, being able to view if a Client has recv'd
and opened their Emails of Invoices is a huge help as well...

This Software program has saved me a lot of time everyday...

EASY TO USE

May 26, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Billtrust has been easy for our internal users and our customers. Billtrust is constantly working to improve the customer experience and makes enhancements as they come along. Being able to get customers their invoices/statements the same day we process them is great. If there are any questions, our customers reach out to us right away instead of waiting for the mail to deliver 7-10 days later. While the functionalities are great, now it is time to enhance their own customer experience by offering tracking tools for customer attempts to convert from mail to electronic delivery and a way for customers to turn on and off certain functionalities of the inter-workings of how their interface works for the advanced users.

The Key to Success

May 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Working with Billtrust is always a pleasant experience. They've helped us transition from a quarterly postcard billing statement to a full sized 8 1/2 x 11 monthly statement.

Our billing process for quarterly statements took approximately 7 days. The process is now so streamlined that we can run monthly invoices in half the time. By going monthly and by giving our customers more control with online billing statement review capabilities, and more variety in ways to pay, we have seen a great reduction in our DSO.

Our day to day open balances due are also significantly lower. Not only have we accomplished all of these amazing things, but we were able to do so without a rate increase to our customers. Talk about all around satisfaction!

Whenever I speak with colleagues about billing, I always note Billtrust as our key to success.

Invoice Management is the future

May 23, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Invoice management allows you and customer to be in same page when it's time to get the bills paid. 24/7 access to the site is one feature that customers like.