# Billtrust Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Billtrust the right Billing and Invoicing solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139184/Billtrust-Invoice-Management/reviews --- Billtrust 4.7 (33) [View alternatives](https://www.capterra.com/p/139184/Billtrust-Invoice-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Billtrust Ease of use 4.6 Customer Service 4.7 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lisa B. Territory Credit Manager Used the software for: 1-2 years ### "BillTrust is so easy!" March 1, 2018 5.0 Easy online payments & customers can view/print invoices/statements themselves without needing to call each time. Pros Ease of use for Client Connect; online payments are a breeze for customers. Including One-Time Payments where customers don't even have to log in. Review Source SG Stacy G. Office Manager Construction Used the software for: 2+ years ### "All in one" November 7, 2023 5.0 Pros Easy to complete payment. Vendors that offer discount when payed within a certain timeframe is automatically calculated in. Cons Having to move payed invoices to closed. Review Source George G. Content Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Poor Customer Service / Outdated Quality of Work" October 25, 2022 1.0 Terrible Experience. I am not the only one. Pros A lot of the code in the website they provided us does not work out of box. Cons Billable work at 165/hr. Company does not proof their own work before submitting it. Projects take forever to complete. Lack of communication. Rarely calls customer for questions. Review Source SN Sherri N. Credit Manager Import and Export Used the software for: 2+ years ### "Best Vendor Partner" June 15, 2016 5.0 Billtrust has been a valued vendor partner since 2006. Our invoicing process was time consuming, labor intensive, and very expensive before partnering with Billtrust. With Billtrust, the process is automated, the invoices look professional, and we've realized savings in every area -- labor, postage, forms and envelopes, etc. Most of all, our customers are extremely happy with their invoicing and the flexibility provided by using Billtrust. Pros Invoice delivery to our customers is quick, efficient, and accurate. We are notified automatically and immediately if an electronic or fax delivery fails so we can fix it quickly. It's easy to resend either a single invoice or multiple invoices. Our customers have many options and can choose what is best for them -- Invoice Gateway, Invoice Central, Ebills, email or fax copies. For those that still want invoices via USPS, we have the ability to select the criteria to maximize savings. Cons Hmmm, can't think of anything. Review Source DR Dharun R. Analyst Research Used the software for: Less than 6 months ### "Accounts Receivable Automation by Billtrust" March 30, 2023 4.0 Pros Billtrust Accounts receivable platform provides all the desired features for seamless process, especially it's Business payment network makes it to stand out from its competitiors. It is integrated with several global partners to make the process of accounts receivable more feasible. Cons Dispute management is lacking a bit when comparing to other account receivable platform. It can be improved. Review Source SC Staci C. Credit Manager Import and Export Used the software for: 2+ years ### "Accounts Receivable Automation" June 24, 2016 5.0 We have been using Billtrust for over 7 years to process and distribute our invoices and to manager a AR portal. Our E-billing % is up to 72% saving us postage and the time it takes our customers to get our invoices. More of our customers are using the portal to retrieve invoice copies and make payments. This cuts our administrative cost. Their marketing tools have helped us to be successful. Pros When customers get our invoices faster then we get paid faster and we have a higher customer satisfaction. Our customers love that they can see their account, get invoice copies and make payments on their schedule. Cons Our experience is most very good. I would only say that sometimes special projects or form changes can take a little long. Review Source TJ Timothy J. Systems Administrator Wholesale Used the software for: 2+ years ### "Billtrust provides an economical solution for sending out invoices and statements." July 18, 2017 4.0 Efficient and timely delivery of Invoices and Statements to our customers along with economical payment processing fees when customers pay on line. Pros The software provides multiple ways to offer customers to receive invoices & statements as well as electronic payment platforms to manage their accounts online. The payment platforms are a very cost effective method for processing payments into our ERP system. Cons Some of the reporting needs to be improved to allow more selection and sorting options. It would be grate to have either a program or a link to a program that would let you scan the customer addresses to validate the address information. Review Source dK deborah K. Senior Credit Representative Wholesale Used the software for: 2+ years ### "Extremely easy to use. Great way to pay your bills and view all of your invoices. Highly recommend" July 11, 2017 5.0 Helping our customers pay and receiving payment much faster than receiving checks in the mail. Pros Extremely easy to use. I can go in and out between viewing invoices and checking on our customer's payments. It is one of the best software's around. It doesn't take long for my customer's to familiarize themselves with the payment mode. They love it. Cons It can be difficult sometimes when customer's lock themselves out of the software by forgetting either their password or user name. It would be helpful if they put an emphasis on helping customers log in and retrieve their log in information when they are stuck. Review Source CM Christopher M. Credit Manager Machinery Used the software for: 2+ years ### "BillTrust has helped greatly with our billing and invoicing needs" February 22, 2018 5.0 Pros BillTrust has been great for getting our orders invoices and sent to our customers. It has also greatly helped in getting payments Cons It would be nice if our new clients automatically enrolled with BillTrust account when we set them up opposed to when their first order is shipped. Review Source JK Jennifer K. Territory Credit Manager Wholesale Used the software for: 2+ years ### "Invoice / Payments = success" July 27, 2018 5.0 Pros Love Love this program....It allows one to invoice their customers and also collect payments all in one system. Cons Because customers can make payments...they aren't allowed to offset credits with invoices without making some kind of payment. Review Source MT Melissa T. Credit and Collections Specialist Used the software for: ### "Easy Access" June 1, 2016 5.0 Really enjoy working out of BillTrust everyday...It's been so much easier when a client of mine is needing copies of Invoices & Backup if they have misplaced their copy, etc I like that I can pull up multiple Invoices all at once and download and save as a PDF File and then email them right over to myself, my client or save to my desktop and send as an attachment in my email to them. Also, being able to view if a Client has recv'd and opened their Emails of Invoices is a huge help as well... This Software program has saved me a lot of time everyday... Review Source CH Candace H. Billing Administrator Utilities Used the software for: 2+ years ### "Nothing short of amazing. A definitive success builder for payment cycle management." August 29, 2017 5.0 We have a payment portal that our customers may utilize to view billing statements and current balances, as well as remit payments through a variety of methods. It allows us to better deliver and manage our billing statements, cuts the print/mail time, provide email and ebill delivery methods, and has helped us significantly decrease our DSO. Pros The software is easy to utilize, and the training is top of the line. One of the few companies we work with that also offers incentives for your team's success. Cons Bells and whistles can be costly for smaller entities, but there the packages can be flexible. There are a few updates we would like to see in the Client Connect area. Review Source DJ Deanna J. Corporate Credit / AR Manager Import and Export Used the software for: 2+ years ### "Decrease your FTE" June 20, 2016 5.0 When I started working for this company we had just begun to look at Billtrust for a distribution tool. To acclimate myself I began to review the company and what it offered and realized that they were a great value add for things that we weren't even considering at the time. Pros The distribution tool enabled us to more effectively utilize our resources. Instead of having an FTE sitting at a desk, folding and stuffing envelopes all day, we were able to use them to perform other tasks that needed to be done. Cons The things I like the least is having to talk to so many different people throughout the business to accomplish a task. Review Source TJ Tom J. Credit & AR Manager Food & Beverages Used the software for: 2+ years ### "Open Scan Solution" June 13, 2016 5.0 We are a long term Open Scan client and to put it simply, love the product! The solution provides Royal Cup Coffee and Tea exactly what we need in order to process our cash receipts timely and efficiently. Prior to installing we had four individuals dedicated to applying our customer's payments. This old process was slow and inefficient. We not have one full time person dedicated to cash application along with an additional part-timer. We have not only reduced application payroll but have also seen less posting errors. Pros Posting cash is much less of a hassle and retrieving check copies for audits is simple. Cons Nothing specific comes to mind. Review Source CC Cory C. Controller Wholesale Used the software for: 2+ years ### "Eases our minds so that we can focus on our business" July 21, 2017 5.0 I like the reporting features, the fact that my customers can get invoices by mail, fax or email if they want. A bonus is that they can import our invoices directly into their accounting software. Pros Billtrust allows us to focus on our business and not have to worry about invoicing. Their services give us piece of mind. Cons I don't have anything negative to say. Happy with the product. I suppose if I had any negative comment it would be that sometimes the website can be on the slow side. But nothing that will change my view of the service. Review Source JH Jamie H. Vice President Used the software for: 2+ years ### "Reliable service." July 17, 2017 4.0 Pros The Billtrust service is very reliable. We do not experience issues very often. When there is an issue they are fast to respond. Cons I wish it was easier to modify the forms for the end user on the fly. If there was a template the end user could modify on the fly it would be a nice addition. Review Source CC Christian C. Accounts Receivable Specialist Food & Beverages Used the software for: 2+ years ### "Best third party application investment we have made as a company." July 17, 2017 5.0 Time! We went from manually processing thousands of checks, to automatically processing thousands of checks through Billtrust. The manual process is a fraction of what it used to be. Pros The more you use the application, the easier it becomes. The smooth integration between this application and our operating system, SAP. Cons This is actually related to an issue from the payer. Checks that aren't clearly printed or handwritten items must be manually processed. Review Source MK Melinda K. Credit Manager Retail Used the software for: 2+ years ### "Great for us an our customers" July 11, 2017 5.0 Use everyday to assist customers with their balances. Also teach customers how to be self sufficient. Pros Ease of use, great customer service. Ease of use for our customers. Now that we know the customers can have multiple sign ins, we look forward to using this feature Cons When it is off line for a short time. Not knowing about some of the features that are available to use. Review Source DS Dale S. Director of I.T. Wholesale Used the software for: 2+ years ### "I have always gotten a great response from everyone .. Service has always been top notch. " July 11, 2017 5.0 Helps our employees free their time to do other jobs. We could eliminate one position and have done that for years. Pay back was great. Pros Easy to use... Moving around the Billtrust web-site is very user friendly. Training our people on how to use was very easy. Cons I really have not con's maybe the longer hours of operation if we were to have a problem later at night. Review Source TJ Tom J. Credit & AR Manager Food & Beverages Used the software for: 2+ years ### "Billtrust is a highly valued partner in our cash application arena. " July 11, 2017 5.0 Faster more accurate posting with historical detail available at the touch of a button. Pros Posting accuracy. We experience very few posting errors when the customer provides remittance that the software can read. Cons The version we are running is not SAAS therefore our ERP, SAP, only offers our AR detail once a day in batch format. Review Source JK Jennifer K. Credit Manager Used the software for: 2+ years ### "Billtrust is GREAT!!!" February 23, 2018 4.0 Pros It's a way for your customers to review their account balances, look up invoices and make payments all in one location. Cons The implementation took a little longer then expected on Billtrust side which was kind of disappointing but once in place...we love it! Review Source TS Terri S. Credit Rep Accounting Used the software for: 2+ years ### "Very easy to use" July 11, 2017 5.0 It is great for my customers Pros It is understandable. I am also able to let others know exactly where to go in order to find what they are looking for. Cons Sometimes you need to look around to find something. When you look, it is usually discovered easily. Review Source PK PATSY K. ACCOUNTS RECEIVABLE Wholesale Used the software for: 2+ years ### "IT HAS REALLY HELPED AS THE TIMELINE GOES FOR OUR CUSTOMERS TO RECEIVE THEIR INVOICE. " July 11, 2017 5.0 Pros THE ABILITY TO HAVE OUR CUSTOMERS MORE AWARE OF THEIR ACCOUNTS . THE GREAT FEED BACK TO US IF THERE IS A PROBLEM WITH THE ACCOUNT. LIKE NOT BEING ABLE TO CONNECT WITH OUR CUSTOMERS. THE NOTIFICATION OF THIS IS GREAT FOR OUR FOLLOW UP. Cons Review Source BL Brenda L. Tax Collector Utilities Used the software for: 2+ years ### "This software is the most user friendly of any that we currently use." July 21, 2017 5.0 No more in-house bill preparation! Also, being able to see copies of the bills produced is extremely helpful. Only wish we were able to incorporate the bill pay services with our billing software. Pros When we moved from previous software to BillTrust the process was very smooth and we no longer have concerns about lead time to meet mailing dates. Also, file uploads are quick and easy with response time from upload to final processing usually within an hour. Cons Customization is a bit pricey so we have to plan (financially) at least a year in advance for any requested updates. Review Source LG Larry G. Controller Used the software for: 2+ years ### "Awesome tool for your business" June 13, 2016 5.0 Awesome service, easy, works with our mainframe, error free, basically runs itself and with little down time not much to oversee Pros Easy to use and enables management to focus on running our business Cons N/A Review Source Similar Products Featured ## Related categories [Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Accounts Receivable](https://www.capterra.com/accounts-receivable-software/)