Who Uses This Software?

Appcues serves mostly software businesses


Average Ratings

20 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Appcues
  • appcues.com
  • Founded 2013
  • United States

About Appcues

Appcues is the easiest way to personalize your product experience without changing any code. Non-technical users can create unique tutorials in less than 10 minutes with an easy-to-use visual editor. Companies like HubSpot, Adroll and Wistia use Appcues for new feature adoption, user onboarding, in-app communications and more! We provide you with UI patterns to implement into your app. You can create, publish and measure each experience code-free.


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Appcues Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Appcues Reviews Recently Reviewed!


Capterra loader

LOVE Appcues!

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Appcues is a great tool. It is extremely user-friendly, allowing you to create impactful flows that help deliver messages, info and helpful tips directly to your customers. The people at Appcues have been amazing since day 1, always checking in to ensure we found success with their product. I have nothing but good thing to say about Appcues!

Cons: There are one or two UX improvements I would make but overall I can't say there is much I dislike!

Overall: We have been using Appcues to deliver our new release announcements. Being a fast growing software company, we release features usually every week or every other week. It is extremely important we keep all our clients informed and up to speed on the platform's most recent capabilities. We need to be able to easily and quickly inform people of these releases in-app and with context. Appcues has allowed us to ensure people are in the know at all times.

Great product

Sep 24, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: The product has a really great finish, the end result for our content has been a very sleek presentation which all areas of the business have really liked the look of, once we started using the product more ideas of different things we could use it for came to mind. Being able to segment users has helped us with really targeting specific users with different messages. The analytics the product provides have been great to help us with understanding a bit more about what our users are doing on our own platform.

Being able to debug what is not working on a flow is made really simple and easy to follow and fix.

Cons: There are times when you think a logical action should work and it doesn't and can sometime waste a fair amount of trying wondering round where you thought you saw something or did something previously. Being able to undo something when you have done something wrong is not a feature which can be frustrating at times when updates you make are instant as well there's no way to just go back to something you last did. Also when you've drafted a flow and realised you missed a section there's no way (it seems) to be able to add the missing part in you have to delete all flow items thereafter rather than "insert" your missing element.

Capterra loader

Appcues is an easy and powerful tool for in system guidance

Oct 01, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Appcues is great, offering a simple, effective and easily set-up method to provide in-system guidance and advice. While some small developer effort is required to ensure that Appcues has the data on which you want to base showing cues, the flexibilty of the flows and the granularity with which you can control who seems them is fantastic.

Cons: That it requires any developer effort. But the amount is minimised. You're not going to get away with a highly configurable solution that doesn't require some data to be sent to customise it.

And getting data out. It's limited to relatively basic exports. This is particularly annoying when it comes to surveys done through Appcues.

Overall: It provides a great way of guiding users in the system, about almost anything. With the exception of sending new data through, actually setting up new flows and in system guidance can be done by product or customer success, with no further dev effort needed.

Capterra loader

Appcues has revolutionized the way that we do onboarding. We have seen a ton of success using it!

Oct 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Appcues is amazingly well designed for any user. It's intuitive and simple to set up. It's data and record keeping make it a breeze to maintain and manage. Their customer success team is very friendly and truly desires to see your business succeed. By using Appcues, we've almost completely eliminated new user support inquiries. It provides us a way to proactively communicate how to use our software and where to begin.

Cons: Software updates are sometimes poorly communicated. But they're quick to educate and catch you up to speed when you're in need!

Overall: Support tickets from first-time users have been almost eliminated as a result of using Appcues. This saves our company time and energy. We're able to educate users quickly and efficiently without annoying them with obnoxious additional registrations or blank fields to populate.

True Builders!

Nov 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: How they reinvest into R & D. The product had blossomed over the last year and I'm really impressed how they build new features and improve the old ones. It's really easy to use and takes away the previous barriers between dev and our customer facing teams when it comes to announcing product changes.

Cons: They need some more work on integrations with Intercom. We had to figure out a hack to get proper NPS tags in Intercom.

Overall: Lovely. I'm a fan!

10/10 for feature enhancements. These guys are always adding new stuff to make my messaging great.

Sep 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Feature Updates - updates that add depth but keep ease of use are great. Everytime I log in I feel like I can do more, but the design/setup is very intuitive.

Ease of Use (non-technical) - Super easy for my busy dev team to do the one time set up and I have been able to do the complete customization from there.

Support is great - Help resources and the people that answer questions/reach out are really helpful

I looked into a log of "app walk through" options at first, but this was definitely the best value and I am so pleasantly surprised how much the Appcues resources have helped me come up with new ideas to engage clients.

Cons: Cannot really think of any cons. Appcues lets you have custom events and fields, but its not the one click integration yet. The day I can just put in my Hubspot code and be able to automatically choose which fields/events I want to see will be amazing.

My experience with Appcues has been extremely positive, both in regards to the product and support.

Oct 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Appcues makes it extremely easy to engage with customers. The variety of message types they offer, along with capabilities like personalized content and message flows (where you string together multiple messages to create a guided tour of your product) make it the best way I've found to welcome new users, announce new products, and encourage adoption of existing features.



Beyond the product itself, I've been very impressed with the customer experience. Support is quick to respond and the product folks I've spoken with are very receptive to feedback. They also are constantly releasing updates and new features.

Cons: Honestly I have to get fairly nit picky here as the overall product is very strong. Reporting could be stronger, but I've seen improvements over the past few months and I would expect that to continue. I'd also like to see improvements to their integration with other vendors. Right now they have strong capabilities at exporting data from Appcues to other platforms, but like another reviewer mentioned, if I could configure an integration to upload event data that's been tagged using other platforms (so that I don't have to double-tag things), then it would take Appcues to the next level.

Capterra loader

Targeted User Messaging

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: The granular targeting of users is fantastic. You can specify messaging to appear to customers according to a wide variety of parameters, allowing you to tailor a communication for almost any situation your user encounters while using your application.

Cons: The Reporting still leaves a bit to be desired, being, at time of writing, limited to a CSV of user interactions with a given message flow. The data is there, but it's up to you to ingest it into your BI software and slice and dice the data to get insights.

Overall: Overall, our experience with Appcues has been highly positive. CSR, our account rep, has been magnificent in assisting us with our strategic use of Appcues to drive customer engagement and improve retention. (Both our engagement and retention rates have improved significantly as a result of our Appcues usage, and that trend looks to improve into the future.) Further, the Appcues team is continuously making improvements to the product. The functionality today is streets ahead of what it was even a year ago, and the product improvement shows no signs of stopping. Based on my experience, I highly recommend Appcues to any SaaS company looking to improve their customer engagement.

Capterra loader

Really simple to use and a big help in onboarding new users

Feb 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I have enjoyed the experience with Appcues from the start. First, their Academy is very insightful and gave me many ideas to use in our own Onboarding flow. Second, I really liked that I was able to create our own flows into our system during the free trial which meant that I was able to see how it would work for our customers. Third, the ability to customise the tutorial to visually match our brand identity was very important to me. In general, the experience for me as has been basically frictionless.

Cons: It's missing a way to easily analyse your data and to see where your users drop off (only available through third-party integration). It can be done via a csv export but is not as user-friendly as the whole other experience with the system.

Overall: It has greatly improved our user onboarding and has been of big help in reducing the workload of our support staff.

Capterra loader

Easy to use and awesome support. Critical for SaaS communication with clients.

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love that things are always improving. The product updates and new features released are always relevant and well thought out. When we first starting using the system the functionality was good, but over the past year they have continued to make things easier.

Cons: Not sure I have an answer for this. Maybe some more robust reporting could be developed, but what is there now is more than adequate.

Overall: We definitely need this for effective communication with our clients. When a new feature is released, this is the easiest way to show functionality and train our users on best practices. It definitely cuts out useless emails and gives people the information they need exactly where they need it.

Overall a great UI and great support through Appcues.

Capterra loader

Top-notch, low code, in-app notifications and training elements.

Nov 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I'm especially fond of how easy the AppCues interface is to use. It makes executing upon in-app messaging programs (via slide-outs and modals) a breeze, and adding training elements (hover-overs and tool-tips) can be done in a snap.

Cons: Occasionally the app will "stick" and metrics will be slow to populate - but that's probably due to user impatience more than anything else.

Overall: I mostly use AppCues for in-app user messaging about product releases, important announcements, and notification of planned software downtime.

Capterra loader

Really good tool and CS team

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: It's so easy to set up amazing tooltips in our app. It requires VERY little technical knowledge and gives you tons of power.

Cons: It's expensive!! All of the tools in this category are, and this is the best one, but a price break would be very helpful for smaller teams. Maybe a different price structure?

Good product, awful management

Aug 05, 2018
2/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The product is easy to use and you can create several tutorials in few hours.

Cons: They increased the price of the lower plan by 256% last winter.

That is not sustainable for start-ups and we invested time and money to use that product and build good tutorials. Less than 6 months after the start, prices are going out crazy and it makes no sense to use that provider.

I can't have any thrust for the long-term use since they do this type of action for existing customers.

Yes, when they announced that, they offered to get 3 month at previous price before getting hijacked prices... What a deal.

We have quitted like many others.

Very Comprehensive Onboarding Software that Negates the Need for Development

Oct 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -Extremely easy to implement

-Segmenting by any type of user

-Looks beautiful

-Easy analytics

Cons: Everything is element driven (e.g. show a call-out next to this H1 heading when user is on this page). However, our site has many "hidden" elements on a page, which only display when the user interacts with the page in a certain way. It'd be nice if you could somehow detect these clicks/interactions, and then display tutorials based on that (e.g. on click of this button, show this alert)

Overall: Incredible customer service. Really go above and beyond to resolves any issues and provide comprehensive solutions to your problems.

Capterra loader

Great tool, awesome support

Oct 23, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy and fun to use, great support available from appcues team

Cons: The learning curve is a bit steep at times

Overall: Appcues has given us the process and tools to really change the game of onboarding our users

Capterra loader

Guide users thru your software

Jun 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Appcues has a couple of cool options for user guidance within your software. You can run workflows like introduce new features, walking users through updates, or even popping up modals based on usage.

Cons: There are limits to what Appcues can do. As a marketer, I'm still waiting for it to integrate into HubSpot, so I can run campaigns based off of how users have engaged with the product.

Overall: I like to use the product to educate users with workflows through the product. It uses clear hotspots to guide the user journey. It also allows users to pick up where they left off when it's more convenient for them.

Easy to use, easy to implement, great UI and getting better

Sep 13, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Appcues is cost effective, ease of use and they are continually making improvements to the platform.

Cons: Appcues can be a tiny bit buggy at times but it's improving week by week. I find making changes to style templates to a group of flows can time consuming- it has to be done one flow at a time.

Such a cool way to onboard or train customers!

Jun 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This is a great product that is easy to use and customize for your team and software. It makes the onboarding process so much easier!

Cons: The only thing is that it is time intensive at the front end to make sure you get it set up correctly, but it is worth it!

Flexible In-app Experience Tool

Jan 17, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Once implemented via segment, I can handle the entire process of creating, publishing, and reporting on different in-app experiences from onboarding tutorials, upsell campaigns, or as a channel for user feedback.

Capterra loader

Great product and customer service

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Intuitive and easy to use even for non-tech savvy people. Gives Sales an opportunity to control in-app communication, rather than depending on engineering. There's also a ton of helpful resources - both personalized training and a large blog/support center.

Cons: The segmentation settings can be a bit confusing at times.

Overall: Appcues has been great and I feel it is a worthwhile investment for any startup or Saas product that could benefit from increased user adoption.