# Page 2 | Appcues Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Appcues the right Digital Adoption Platform solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139216/Appcues/reviews --- Appcues 4.8 (100) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of Appcues ## Showing most helpful reviews Showing 26-50 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dan M. Product Manager Real Estate Used the software for: 6-12 months ### "Appcues is an easy and powerful tool for in system guidance" October 1, 2018 5.0 It provides a great way of guiding users in the system, about almost anything. With the exception of sending new data through, actually setting up new flows and in system guidance can be done by product or customer success, with no further dev effort needed. Pros is great, offering a simple, effective and easily set-up method to provide in-system guidance and advice. While some small developer effort is required to ensure that Appcues has the data on which you want to base showing cues, the flexibilty of the flows and the granularity with which you can control who seems them is fantastic. Cons That it requires any developer effort. But the amount is minimised. You're not going to get away with a highly configurable solution that doesn't require some data to be sent to customise it. And getting data out. It's limited to relatively basic exports. This is particularly annoying when it comes to surveys done through . Review Source VR Verified Reviewer Customer Support Specialist Computer Software Used the software for: 2+ years ### "Easy for customers and organizations!" May 6, 2019 5.0 Very pleasurable experience with learning to use the product and sharing it with our customers, to using the help desk, and getting help from support persons. Pros has been a great resource to our organization in engaging and teaching our customers! It has helped to grow our product adoption metrics and the new improvements make it easy for us to create campaigns on the fly! Cons In the beginning, there were features that were missing such as highlighting options and segmentation, but they have continuously improved the product over time. Review Source Alex M. Church Engagement Lead Philanthropy Used the software for: 6-12 months ### "Appcues has revolutionized the way that we do onboarding. We have seen a ton of success using it!" October 24, 2017 5.0 Support tickets from first-time users have been almost eliminated as a result of using . This saves our company time and energy. We're able to educate users quickly and efficiently without annoying them with obnoxious additional registrations or blank fields to populate. Pros is amazingly well designed for any user. It's intuitive and simple to set up. It's data and record keeping make it a breeze to maintain and manage. Their customer success team is very friendly and truly desires to see your business succeed. By using Appcues, we've almost completely eliminated new user support inquiries. It provides us a way to proactively communicate how to use our software and where to begin. Cons Software updates are sometimes poorly communicated. But they're quick to educate and catch you up to speed when you're in need! Review Source VR Verified Reviewer Content Manager Information Technology and Services Used the software for: 1-2 years ### "An easy way to communicate with users of your platform/ website." July 15, 2020 5.0 Instead of having to constantly keep lists of users up-to-date and wait until our monthly newsletter to fill users in on news, we can now reach out to them instantly with very little effort needed. This platform is used by both our product owners and marketing team so that we can make sure we always give the right information. It's also super handy when you have a system outage or maintenance to schedule- you can send out an instant alert so that our support team isn't stuck having to respond to the same email over and over again. Pros We've been looking for a similar solution for years that we could put onto our platform to notify users of updates, issues and changes. We thought we'd need our dev team to develop something on the website, which would take a long period time, but then we found . It's really changed the way in which we communicate with candidates. We no longer have to send formal emails, but can now send quick and instant alerts. Cons Honestly, I love this technology. I am yet to fault anything. As a not-so-tech-savy person, it's really intuitive. Review Source Christine W. Head of Client Success Computer Software Used the software for: 1-2 years ### "Easy to use and awesome support. Critical for SaaS communication with clients. " October 17, 2018 5.0 We definitely need this for effective communication with our clients. When a new feature is released, this is the easiest way to show functionality and train our users on best practices. It definitely cuts out useless emails and gives people the information they need exactly where they need it. Overall a great UI and great support through . Pros I love that things are always improving. The product updates and new features released are always relevant and well thought out. When we first starting using the system the functionality was good, but over the past year they have continued to make things easier. Cons Not sure I have an answer for this. Maybe some more robust reporting could be developed, but what is there now is more than adequate. Review Source Joseph P. Product Analyst Computer Software Used the software for: 1-2 years ### "Targeted User Messaging" October 17, 2018 5.0 Overall, our experience with has been highly positive. CSR, our account rep, has been magnificent in assisting us with our strategic use of Appcues to drive customer engagement and improve retention. (Both our engagement and retention rates have improved significantly as a result of our Appcues usage, and that trend looks to improve into the future.) Further, the Appcues team is continuously making improvements to the product. The functionality today is streets ahead of what it was even a year ago, and the product improvement shows no signs of stopping. Based on my experience, I highly recommend Appcues to any SaaS company looking to improve their customer engagement. Pros The granular targeting of users is fantastic. You can specify messaging to appear to customers according to a wide variety of parameters, allowing you to tailor a communication for almost any situation your user encounters while using your application. Cons The Reporting still leaves a bit to be desired, being, at time of writing, limited to a CSV of user interactions with a given message flow. The data is there, but it's up to you to ingest it into your BI software and slice and dice the data to get insights. Review Source Martin L. Development Manager Information Services Used the software for: 6-12 months ### "Really simple to use and a big help in onboarding new users" February 7, 2018 5.0 It has greatly improved our user onboarding and has been of big help in reducing the workload of our support staff. Pros I have enjoyed the experience with from the start. First, their Academy is very insightful and gave me many ideas to use in our own Onboarding flow. Second, I really liked that I was able to create our own flows into our system during the free trial which meant that I was able to see how it would work for our customers. Third, the ability to customise the tutorial to visually match our brand identity was very important to me. In general, the experience for me as has been basically frictionless. Cons It's missing a way to easily analyse your data and to see where your users drop off (only available through third-party integration). It can be done via a csv export but is not as user-friendly as the whole other experience with the system. Review Source RM Ryan M. Customer Support Manager E-Learning Used the software for: 6-12 months ### "Easy to use, fast results!" May 23, 2019 4.0 We have used in a couple of different ways. We have used it to simply support the launch of a new solution or an enhancement, to provide targeted support during beta testing, and to provide reminders and updates to users. We have barely scratched the surface, and eve have plans to create a "choose your own adventure" set of flows, that allows users to select the amount of detail in a walk through based on their comfort level with our applications. We have seen amazing results in the impact on tickets coming into our Customer Support team. Pros In my time using , it has been incredibly intuitive to use. From creating my first "test" flow, to designing more complex groups of flows that adjust based on user selections, it has been a breeze to use. It is also incredibly versatile when it comes to personalizing and targeting flows to specific groups of use. Cons One pain point that I have experienced is in the way interacts with our site. On many pages, users open and close windows without actually navigating away from a specific URL. This can make it tricky to guide users through processes that require the opening or closing of windows and menus. There are workarounds, such as stringing different flows together, but it does make the build experience a little more time consuming and difficult. Review Source Erik M. VP, Product Marketing (fmr. Senior Product Marketing Manager) Marketing and Advertising Used the software for: 2+ years ### "Top-notch, low code, in-app notifications and training elements." November 8, 2018 4.0 I mostly use for in-app user messaging about product releases, important announcements, and notification of planned software downtime. Pros I'm especially fond of how easy the interface is to use. It makes executing upon in-app messaging programs (via slide-outs and modals) a breeze, and adding training elements (hover-overs and tool-tips) can be done in a snap. Cons Occasionally the app will "stick" and metrics will be slow to populate - but that's probably due to user impatience more than anything else. Review Source Neel D. Product Manager Computer Software Used the software for: 2+ years ### "Highly recommend to product teams that care about retention" June 25, 2019 5.0 We were able to improve first month retention by 20% using . It's ability to quickly iterate various flows to improve our on-boarding and activation are a game changer and don't require additional designers/engineers on staff. Furthermore, we also use it for in app announcements and NPS. Pros Ease of set up, analytics, educational content, ability to quickly iterate and experiment Cons Chrome extension is sometimes buggy but it's gotten much better as of late. Additionally, there are no integrations out for email providers. Review Source SF Stefania F. Brand Experience Financial Services Used the software for: 1-2 years ### " My loyalty level is: Appcues lover" June 22, 2020 5.0 Our products have complex onboardings and learning processes. helps us improve this problem and generate more engagement with our users. In addition to that, it allows us to make specific communications about updates, or relevant information in a simple way. We also measure the NPS through Appcues and this allows us to improve the quality of our experience and products. Pros It is very friendly to use. It has everything I need to create and resolve communications within our products. It also allows me to view metrics in a simple way and then export them. And the best thing is that they have the best customer service. Cons I honestly have not had any problems. And whenever I have needed something, customer support is present. Review Source Jeff C. Customer Engagement Coordinator Computer Software Used the software for: 1-2 years ### "Superior Support and Quality Product" February 16, 2020 5.0 Overall fantastic. Pros Ease of use, very intuitive, but if I run into any issues the support is top notch and very responsive. Cons The document library can be difficult to find what I need at times, I usually like to find the answers myself. Review Source Rubi S. Product Manager Computer Software Used the software for: 1-2 years ### "Gotta love AppCues!" June 27, 2019 5.0 Pros is so easy to use! This tool has had a huge impact in our ability to improve and experiment with our app experience without waiting on dev teams. Cons Load time could be faster, but its qualities override this negative. Review Source Pablo Z. Head of Design & Experience Financial Services Used the software for: 1-2 years ### "Appcues is the best" September 13, 2019 5.0 Pros Thanks to we were able to get a more direct and friendly communication with our online users. Cons I can't think of anything. Maybe the user interface is too busy, even though they changed their design recently. Review Source Brandon G. Technical Support Specialist Internet Used the software for: 2+ years ### "AppCues is a leader and an Innovator" July 17, 2019 5.0 Overall I love and think they are in the right direction with continued innovation both on product development and thought leadership. Pros Great software to help users learn how to use your Software. Very easy to set up and use. Tons of innovations and changes since I started with the company in a short time. Cons The only cons came early on when setting it up but all have been resolved now as it is much easier to use and intuitive. Review Source JP Juan P. Software Development Manager Telecommunications Used the software for: 2+ years ### "User onboarding made easy with Appcues" June 4, 2019 5.0 has been nothing but a pleasure to work with. The continue to add features, analytics, and tools to help augment the process of onboarding new users into our web applications. Pros lets you implement user onboarding features (i.e. help tooltips, feature tours, announcements, etc.) into your application, on-the-fly, without the need to implement those features directly into your code, thus no dev, QA, to prod traversal. Simply open the Appcues console, create a new appcue (e.g. modal, tooltip, etc.) or modify an existing one, choose where to deploy it to, and you're done. Cons There's very little NOT to like about , but the fact that you're relying on a 3rd party is about the only thing that I don't like, but that's a very VERY small price to pay in order to implement user onboarding features. Review Source Wes B. Vice President of Operations Computer Software Used the software for: 6-12 months ### "Really good tool and CS team" August 2, 2018 5.0 Pros It's so easy to set up amazing tooltips in our app. It requires VERY little technical knowledge and gives you tons of power. Cons It's expensive!! All of the tools in this category are, and this is the best one, but a price break would be very helpful for smaller teams. Maybe a different price structure? Review Source Matan B. Growth Analyst Information Technology and Services Used the software for: Less than 6 months ### "Easy-to-implement solution for a difficult problem" February 10, 2019 5.0 They obviously are masters in this domain of user onboarding. I read their content for 6 months before implementing. Pros is very simple to use, and depending on your situation should be easy to implement in your website/product. Rather than your dev team building everything in-house, you can save a lot of developer time by having them just input the code and doing it yourself (non-technical guy here) Cons Not much, so I'll have to nitpick here. Sometimes when you're building a flow the buttons can lock and you'll have to refresh your page. Not too big of a deal and doesn't happen too often. A bug I'm sure will be fixed. Review Source Muhammad S. Customer Service Specialist Marketing and Advertising Used the software for: 6-12 months ### "great solution to engage users throughout their lifecycle" March 31, 2019 5.0 it excellent. makes each step of the process so streamlines and as per exact needs. highly recommended Pros its very ease to use. allows me to test different hypotheses so dynamically. Cons Nothing significance comes to mind but analytics could be better Review Source Dow Weston J. Growth Computer Software Used the software for: 6-12 months ### "Great product and team" June 12, 2019 5.0 Great software that has helped us improve our onboarding experience and improve activation and retention. Pros We use for onboarding and additional/new feature education. Creating new flows is easy and the product provides excellent visibility into what users are seeing and how they are behaving. The integration with amplitude has also been valuable for our team. Cons The initial learning curve was somewhat steep, but the team was incredibly helpful with set up and support Reason for choosing Appcues Ease of use and ease of implementation. Strong sales and support execution from their team as well Review Source ES Esteban S. Content Manager Financial Services Used the software for: 2+ years ### "Great help" September 23, 2019 5.0 Pros Great, great tool. Easy to use and very useful. makes our work much easier and helps us connect in a better way with our users. I highly recommend working with Appcues. Everything you need to do, will take just minutes. Cons No cons. It's great working with . Review Source Neil T. Product Manager Internet Used the software for: 6-12 months ### "Loveable product and awesome team" December 18, 2018 5.0 have a great team of people driving the business forward. They are always willing to listen to our ideas and feedback. It's a pleasure to see the product regularly moving forward every month. Pros Software is changing and new capabilities arriving all the time. It's quick and easy to setup content and target audiences using the chrome plugin. The segmentation is slick and easy to use. Cons There is no API for downloading the flow data. I have to manually download CSV files. If I could have an simple API we can load the data into our BI tool for further analysis. Review Source Robin Y. Customer Engagement Manager Computer Software Used the software for: 6-12 months ### "Great tool, awesome support" October 23, 2018 5.0 has given us the process and tools to really change the game of onboarding our users Pros Easy and fun to use, great support available from team Cons The learning curve is a bit steep at times Review Source Justin U. Sr. Channel Marketing Manager Hospitality Used the software for: 2+ years ### "Guide users thru your software" June 19, 2018 5.0 I like to use the product to educate users with workflows through the product. It uses clear hotspots to guide the user journey. It also allows users to pick up where they left off when it's more convenient for them. Pros has a couple of cool options for user guidance within your software. You can run workflows like introduce new features, walking users through updates, or even popping up modals based on usage. Cons There are limits to what can do. As a marketer, I'm still waiting for it to integrate into HubSpot, so I can run campaigns based off of how users have engaged with the product. Review Source SM Sam M. Head of Customer Success Computer Software Used the software for: 1-2 years ### "Appcues review" March 20, 2019 5.0 Ability to setup customised product walkthroughs and tooltips without having engineering resources involved is great Pros Easy to setup and use, with a variety of options ie. modals, slideouts, NPS, tooltips, blinkers Cons It would be great if there was a way to preview how the flows appear in different browsers. I once went to visit a user and the flow looked stretched in Review Source