# Page 3 | Appcues Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Appcues the right Digital Adoption Platform solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139216/Appcues/reviews --- Appcues 4.8 (100) [View alternatives](https://www.capterra.com/p/139216/Appcues/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Appcues ## Showing most helpful reviews Showing 51-75 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MEB Marielle Espindola B. UX Writer Computer Software Used the software for: 6-12 months ### "One of the greatests" August 13, 2020 4.0 Pros Its simplicity and, at the same time, how deep we can go at user onboarding and flow buildings. Cons I'm missing a couple of features, like the possibility of event attributes usage in segmentation, but they're always supportive and try to work out for solutions. Alternatives considered [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) Review Source SS Sarah S. CS Specialist Computer Software Used the software for: 1-2 years ### "AppCues is great!" August 18, 2021 5.0 Overall, the experience has been wonderful. Pros AppCues is very intuitive to learn how to use - minimal training was required the online resources are a great asset. Cons Nothing! The software is fantastic, nothing I don't like about it. Review Source ML Martin L. Business Development Manager Information Services Used the software for: 1-2 years ### "Easiest way to improve user onboarding" May 14, 2019 5.0 We've greatly improved the effectiveness of onboarding new users. Also, the tools provided by Appcues have made it possible to offer in-system tutorial to our users which has reduced the load of our support team while keeping the quality of our service level high. Pros Appcues is really easy to use and makes creating flows to onboard users very engaging and pleasurable. I also enjoy the fact that I can customize the experience to match our brand design. Cons Steep price hike last year that made us evaluate whether to continue using the service. But the value we get from using the software outweighed the price hike. Review Source DE Dewi E. Director of Ship agency solution Computer Software Used the software for: 1-2 years ### "On boarding control taken back" September 12, 2019 5.0 Pros It’s ease of use in getting customers on board, and data it provides back to us Cons Sometimes the plugin is clunky, would like to be able to generate more reports in app rather than exporting to csv Review Source Dallas C. Customer Success Manager Hospital & Health Care Used the software for: 1-2 years ### "Great All Around Product" November 21, 2019 5.0 Pros It helps guide you through the process of building a great onboarding experience. Cons Sometimes it would not work on computers that have ad blockers. Review Source VR Verified Reviewer Project Manager Financial Services Used the software for: 6-12 months ### "Appcues is a great product for reaching out and informing your users" December 18, 2018 5.0 We've had easy setups and fast deployments to our production environments. Customer support has been helpful. Pros Being able to maintain our workflows using the Chrome Browser extension Cons Setting it up in all of our environments. But we understand it is necessary for them to understand what app is being accessed. Review Source VR Verified Reviewer Customer Success Technical Content Manager Internet Used the software for: 6-12 months ### "Would definitely recommend!" May 23, 2019 4.0 Pros The ease of publishing flows, hotspots, and tooltips is extremely valuable when implementing on a software that is constantly improving, changing and upgrading. Cons The hotspot functionality has potential; however, there are a number of improvements that need to be made there in order for it to really reach that potential. Review Source Mark S. Co- Founder/CEO Hospitality Used the software for: 6-12 months ### "Easy to use product for engaging user onboarding!" March 29, 2019 5.0 Excellent all around, product, support, value, etc. Pros Saves us tons of development time. With constantly evolving onboarding flows, we needed a way to me more efficient. Appcues was the answer. Cons Performance of builder could be better- it can be quite slow. Review Source NR Nickalos R. Customer Success and Operations Computer Software Used the software for: Less than 6 months ### "Awesome experience using Appcues, user friendly and positive customer feedback." May 16, 2019 5.0 It has been great we have released walk through for customers to be guided through our site. We also launched a new feature and used a flow to provide information about the coming soon feature release. Pros Our customers have provided a lot of positive feedback using our walk through flows. Easy to building using the Appcues builder along with great setting options to target and segment when/who the flows go to. Cons Not many cons only a few small thing in the builder like no spell check, spaces in the text sometimes don't show on the published flow so we would have to edit the flow delete a space and add a space for it to show in the published flow. Not a big issue though. Review Source DG Deanna G. Product Marketing Manager Computer Software Used the software for: 6-12 months ### "Appcues, A Game Changer" August 9, 2019 4.0 Appcues has been a total game changer for our company. Since we’ve started really leaning into a proactive in-app messaging strategy leveraging Appcues, we’ve seen a significant uptick in user engagement, lead generation, and it’s created a new channel for us to collect user feedback faster and more effectively. The platform is so easy to use, and we’re loving the integration with Heap which has allowed us to deeply understand how our users engage with our flows. I would recommend Appcues to any organization looking to ramp up their user engagement. Pros Ease of use, design customization options, segments and checklist features Cons Sometimes impressions and completion rates are inconsistent with the data we see in Heap Review Source LR Lior R. Director of Product Financial Services Used the software for: Less than 6 months ### "A super tool for product managers!" October 17, 2019 5.0 Pros If you are looking for a tool to help you improve your product experience, onboarding, feature adoption and activation metrics WITHOUT any dev efforts - AppCues is for you! Love it! It helped us increate activation, engagement and retention rates on our SaaS platform, while saving dev resources and giving us the agility to refine our flows at any point! Cons There are some things that require dev time (triggering events etc) that are needed in order to make the most out of the platform. Reason for choosing Appcues Value for money, feature set and ease of use (compared to other tools). Review Source DS Debora S. Product Designer Computer Software Used the software for: 6-12 months ### "Easy to use and to work with" January 21, 2020 4.0 Overall im having a great experience with Appcues, its simple and it works. Pros It is easy to use and simple to understand. I started to work with it in one day and in the other i was super used to already. Great ux, you can customize it a lot and work with the html and css. Cons There are a few bugs during the flow building, and its a bit slow somethimes. What i really dont like is that i cant open the flows in other tabs (with the right button of the mouse), it has to be in one tab only (or launch in mutiple tabs the appcues site). Reason for choosing Appcues Features and cost. Review Source SF Steven F. Sr. Product Manager Market Research Used the software for: 1-2 years ### "Easy!" March 20, 2020 4.0 generally I use Appcues for all of my feature releases, and for many different workflows. Sometimes its just a quick flow and other times a very detailed flow. Pros I really like that its easy and intuitive to use. I generally do not need any user documentation or help when creating, and that is always a good thing for me. Cons I've run into times where my appcues have either not saved, or segments I've created are empty. Review Source AS Aaron S. CEO Hospitality Used the software for: 2+ years ### "Great product to highlight new features" September 13, 2019 5.0 We love the product and use it to highlight new features and appcues. Pros Works great to highlight new features and new app store apps. Cons Cost per user is prohibitive when implementing at large enterprises. Review Source ZS Zuhaib S. Senior Loss Adjuster Insurance Used the software for: 2+ years ### "Appcues is awesome!!!" June 11, 2019 5.0 Pros It's very easy to use and helps us test different hypotheses in minimal time. Cons I can't think of anything. Would love to see features like Localization and user permissions. Review Source AG Ashley G. Associate Product Manager Computer Software Used the software for: 6-12 months ### "Great tool and content." December 4, 2019 5.0 My team uses Appcues to get feedback from customers But we are beginning to branch out and use it to guide them through onboarding. I've learned so much from their resources & have begun to align our customer groups with their product-led growth wheel. Pros Appcues does a great job of making their tool accessible. I love being able to build flows inside my app, it helps me step into my users' shoes. Cons The only thing I don't like about Appcues is that my team doesn't use it as much as they should. Review Source AM Annie M. Marketing manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good product, awful management" August 5, 2018 2.0 Pros The product is easy to use and you can create several tutorials in few hours. Cons They increased the price of the lower plan by 256% last winter. That is not sustainable for start-ups and we invested time and money to use that product and build good tutorials. Less than 6 months after the start, prices are going out crazy and it makes no sense to use that provider. I can't have any thrust for the long-term use since they do this type of action for existing customers. Yes, when they announced that, they offered to get 3 month at previous price before getting hijacked prices... What a deal. We have quitted like many others. Review Source Sahil H. Digital Marketing Specialist Computer Software Used the software for: Less than 6 months ### "Best app to get customer feedback!" April 16, 2019 5.0 My overall experience with Appcues has been great. It has helped us get honest customer feedback which has helped us improve our product and better serve our customers. Pros The best part about using appcues is to get honest customer feedback and comments in the most smooth and easy way, which would otherwise be very difficult using any other medium. Cons There is nothing as such I dislike or least like about Appcues. Review Source RC Robert C. Cofounder Education Management Used the software for: 6-12 months ### "Very Comprehensive Onboarding Software that Negates the Need for Development" October 18, 2018 5.0 Incredible customer service. Really go above and beyond to resolves any issues and provide comprehensive solutions to your problems. Pros \-Extremely easy to implement -Segmenting by any type of user -Looks beautiful -Easy analytics Cons Everything is element driven (e.g. show a call-out next to this H1 heading when user is on this page). However, our site has many "hidden" elements on a page, which only display when the user interacts with the page in a certain way. It'd be nice if you could somehow detect these clicks/interactions, and then display tutorials based on that (e.g. on click of this button, show this alert) Review Source KT Kaushik T. Product Manager Computer Software Used the software for: 6-12 months ### "The best onboarding and feature announcement tool i've ever used." November 27, 2018 5.0 1\. New user onboarding 2. NPS surveys 3. Feature announcement 4. Quick surveys Pros Features we use at work most are - 1. Easy onboarding for our users. We use it's conditions from matching URLs to Segment events and properties. 2. NPS surveys. Integrated alongside Zapier for automation and you are set. 3. Feature announcements. Every release planning consists of us creating beautiful flows to onboard our users to newly released features. Cons Although it's very subjective, i like the older UI better than the new one. Also, i would like the option to replicate a flow and change it's URL. Review Source Vitor F. Head of Marketing Computer Software Used the software for: Less than 6 months ### "Appcues is the best cost benefit solution for onboarding" January 9, 2019 5.0 We are improving our trial strategy because we have a good onboarding, giving and delivering our value more clear to our users. Pros I really like the kind of modals we can use to communicate with our users and clients. Cons Import and export solutions to create segments and make some analysis is not so efficient Review Source AM Angeliki M. UI/ UX Design Marketing and Advertising Used the software for: 1-2 years ### "Excellent Product" January 9, 2020 5.0 Excellent product, easy to use Pros Easy to use and integrate with your platform Cons Have to create different flows for different languages Review Source AH Andrew H. VP, Product & Platform Information Technology and Services Used the software for: 6-12 months ### "Game Changer for Onboarding and Feature Introduction" July 12, 2019 5.0 Pros Ease of use, distributed responsibility where literally anyone on our product or marketing team can launch a new flow. Cons Responsive is not their strong suit (yet - we are told it's in process). We have to duplicate our flows on mobile and desktop and adjust accordingly. Review Source KK Katie K. Product Manager Internet Used the software for: 6-12 months ### "I really like using Appcues!" September 19, 2019 4.0 Pros It has been super helpful with our in-platform education for our users. I find the analytics very helpful. Cons Sometimes it takes some investigation to get flows working as they should or they work inconsistently when building but we've been able to push through. Review Source MM Melody M. Head of Product Management Staffing and Recruiting Used the software for: Less than 6 months ### "This tool is a godsend!" April 16, 2019 5.0 Pros We use the Appcues chrome extension a lot as well as the flow builder. This allows me at the drop of dime to start sketching out meaningful ways to communicate with our users, right on the page that I intend it to be show. Incredible, useful smart and creative tool! We love the metrics we get each of our flows, we love the targeting capability and clean design as well. This is a winner. Integration - Easy Learning Curve - Short, Minimal Design - Sleek Cons No branching logic when creating forms. Adding analytics to help measure user conversion via these modals would be sweet! Review Source Similar Products Featured ## Related categories [Digital Adoption Platform](https://www.capterra.com/digital-adoption-platform-software/)