# Page 4 | Appcues Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Appcues the right Digital Adoption Platform solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/139216/Appcues/reviews --- Appcues 4.8 (100) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 4 - Reviews of Appcues ## Showing most helpful reviews Showing 76-100 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Roger S. Customer Success + Implementation Information Technology and Services Used the software for: 6-12 months ### "Build "choose your own adventure" flows for onboarding customers" June 4, 2019 5.0 Great team, great product, easy to use. Overall a very positive experience! Pros Appcues is fantastic, it's easy to setup and create flows for customers to onboard with. We've set up several "choose your own adventure" style onboarding flows. This way our customers can get to the information they want quickly, and also they have a way to come back and learn more later. With this approach they discover new functionality and use-cases for our product, which increases stickiness over time. Cons I've provided their team with feedback, and they improved it, nothing further to add for our use-cases. Review Source LK Liisa K. Customer growth manager Computer Software Used the software for: 6-12 months ### "Intuitive, easy to implement and good suppport" June 11, 2019 5.0 It has helped us to onboard and announce new features. Pros Ease of use and helpful how to materials. Also that I had to use very little of our developer time. Cons Analytics is bit basic to get quick reports. CSV export helps bit. Review Source CM Chelsea M. Onboarding Specialist Facilities Services Used the software for: Less than 6 months ### "Easy to Use and Helps Drive Greater User Engagement " June 28, 2019 5.0 We have a complex product with a number of different features and steps for set-up. Appcues helps us guide our customers through this process and allows our customer experience team to make improvements as we see the need for them. Pros I like how intuitive it is to use! I like that when I want to make improvements to how my customers start engaging with the product, I can do that without going to my product team. Cons I don't have a lot of cons here. It was difficult to get set up at first because we were used to a different product, but that's pretty normal. Now the whole team finds it user friendly. Review Source LH Lance H. Head of Growth Information Technology and Services Used the software for: 6-12 months ### "A powerful tool for getting your users to your aha moment" March 19, 2019 5.0 Pros Appcues is great for tweaking and experimenting with user onboarding flows and pushing users to that critical aha moment. Without appcues, the amount of engineering time required to experiment on a weekly, fortnightly or monthly basis would be un-doable for a relatively small company. I've also been really impressed the with the extent and quality of the softwares features. You have a lot of flexibility and control for different parts of user onboarding. Cons Nothing so far. Appcues has served us incredibly well. Review Source CP Carlos P. Product Manager Online Media Used the software for: Less than 6 months ### "Great support to assure activation and retention!" May 14, 2020 5.0 Pros Easy to setup onboarding flows, data exploration Cons NPS - data exploration and the fact that only supports one language (doesn't adapt to the user language as the flows) Review Source VR Verified Reviewer Provider Operations Manager Financial Services Used the software for: Less than 6 months ### "Oh so simple!" June 27, 2019 5.0 Pros Easy to use, little instruction needed to get started. Cons I can't really say that there is anything I don't like about Appcues! Review Source Julie N. Customer Success Manager Internet Used the software for: Less than 6 months ### "Great product and customer service" October 17, 2018 5.0 Appcues has been great and I feel it is a worthwhile investment for any startup or Saas product that could benefit from increased user adoption. Pros Intuitive and easy to use even for non-tech savvy people. Gives Sales an opportunity to control in-app communication, rather than depending on engineering. There's also a ton of helpful resources - both personalized training and a large blog/support center. Cons The segmentation settings can be a bit confusing at times. Review Source KA Kenan A. Co-founder Computer Software Used the software for: 1-2 years ### "True Builders!" November 2, 2018 5.0 Lovely. I'm a fan! Pros How they reinvest into R & D. The product had blossomed over the last year and I'm really impressed how they build new features and improve the old ones. It's really easy to use and takes away the previous barriers between dev and our customer facing teams when it comes to announcing product changes. Cons They need some more work on integrations with Intercom. We had to figure out a hack to get proper NPS tags in Intercom. Review Source DC Daniel C. Sales Development Representative Used the software for: ### "Such a cool way to onboard or train customers!" June 1, 2018 5.0 Pros This is a great product that is easy to use and customize for your team and software. It makes the onboarding process so much easier! Cons The only thing is that it is time intensive at the front end to make sure you get it set up correctly, but it is worth it! Review Source VC Victor C. CSM Program Development Used the software for: Less than 6 months ### "Appcues - easy way to make your product easy to use" April 30, 2020 5.0 I love it, and I hope more people in my company start using it soon. Pros The most important part of Appcues is that it enables my customers to figure out things by themselves, it is about empowering the user and reducing the need for long and personal onboardings, it is the tool to make the average \[SENSITIVE CONTENT HIDDEN\] knowledgeable in complicated technology. Cons The price is relatively high, so you better make sure you are using it to recover your investment. Review Source KS Krisna S. VP of Product Market Research Used the software for: Less than 6 months ### "Great for On Boarding" February 28, 2019 4.0 Pros Ease of use and accessible measurability tools. Cons NPS Survey integration left us asking for more. Review Source MP Michel P. CEO Internet Used the software for: Less than 6 months ### "The perfect software to engage with your users" March 26, 2019 5.0 As a product-led company, we want our product to be the major growth lever for our business. The end-game is having a product that represents itself. Appcues allows us to do just that. Pros It is highly intuitive to use. And allows you to engage with your users and guide them through your software. We for instance wouldn’t have thought of offering a free trial without Appcues. Cons The reporting can be improved. You now only see aggregate data and not stats of individual users. Review Source VR Verified Reviewer Project Manager Internet Used the software for: I used a free trial ### "Expensive software but extremely valuable for user onboarding" September 19, 2019 5.0 Overall great experience, will be using in the future when budget is approved for this product. Pros Appcues is THE best tool for product managers to drive feature adoption and simply onboarding for new users. Cons Appcues is great, the only issue is the cost. It's very expensive especially for startups, that usually need the help of Appcues to make up for shortcomings in UX of their products. Review Source PM Pauline M. Head Of Product Computer Software Used the software for: Less than 6 months ### "Great option for user onboarding" April 24, 2019 4.0 Excellent onboarding experience with great content (help center and appcues academy). It's easy to use and we can launch several flows per week with no developers involved. Pros It is very easy to use once you've implemented the script. You can personalized the tooltips and modales. Cons The builder can be slow and a bit buggy. The flow itself on our website is also a bit slow - and does not work if your customers has an ad-blocker installed. Review Source EE Emilie E. Customer Support Specialist Computer Software Used the software for: Less than 6 months ### "Powerful little tool" February 10, 2020 5.0 We haven't launched it yet, but we hope to cut down on trouble tickets and customer support phone calls. Pros Customization. I can match it to my app so it looks native. Cons It's very robust and the features take a while to learn. Alternatives considered [Chameleon](https://www.capterra.com/p/153079/Chameleon/) Review Source LK Liz K. Inbound Marketing Managerr Financial Services Used the software for: Less than 6 months ### "Helps in growth and storming phases" June 27, 2019 5.0 Marketing, clarity, training in using our products, announcements, and surveys. It's a gamechanger. Pros I like that when we make a change in our portal and there is a glitch I can just pop over to Appcues and send everyone that goes to that page an alert. I also use it in training and marketing efforts. It's amazing. Cons I don't struggle with Appcues in any way. It's very easy to use and straightforward. Review Source LG Luana G. Product Manager Food & Beverages Used the software for: Less than 6 months ### "makes life easier" October 31, 2019 5.0 The core value that Appcues bring to me was helping my team be more productive, it was possible through faster and efective surveys to understand customers needs and also no need to develop code for communications. Pros Communication without code; Faster customer feedbacks. Cons Sometimes the website is too slow, takes time to load something. Review Source OR Oscar R. COORDINADOR Higher Education Used the software for: I used a free trial ### "Producto calidos" September 27, 2022 5.0 No he experimentado ningun problema en su uso Pros Son faciles de usar pues no presentan ninguna complicacion Cons De pronto el precio porque en comparacion con otros productos que aunque son menos utiles si son mas baratos Review Source SK Stanislav K. Dev Hospitality Used the software for: Less than 6 months ### "Best onboarding tool of all times" September 24, 2020 5.0 Even if it still has a ways to improve, it is still the beat onboarding toll I ever used. Pros \- helps with the onboarding process of the new users into our system, allowing them to easily understand the complex workflows and UI elements we have on the screens; - it is straightforward tool where you will have to involve developer once - on the stage of integration (and the effort itself is not huge) - and then other anyone on the team can create beautiful flows; Cons \- they way it interacts with any iframes you in your web application - for any microfrontends you use - you will need to integrate it within the application; Review Source AC Ahmar C. Staff DBA Information Technology and Services Used the software for: 6-12 months ### "An amazing solution for creating in-app campaigns and announcements." June 24, 2019 4.0 Pros I love the ease-of-use and the ability to create modals and slideouts without engaging any dev resources. Cons Nothing that comes to mind. Would love to see integrations like Salesforce. Review Source SS Sean S. Customer support specialist Computer Software Used the software for: Less than 6 months ### "Great easy to use software" October 16, 2019 5.0 Pros Simple and easy to use. Each instruct is clear and support are their to help if needed. Cons Nothing as of yet. Its still early days but all looks positive. Review Source mB max B. Used the software for: ### "Flexible In-app Experience Tool" January 17, 2017 5.0 Once implemented via segment, I can handle the entire process of creating, publishing, and reporting on different in-app experiences from onboarding tutorials, upsell campaigns, or as a channel for user feedback. Review Source SZ Sarah Z. Onboarding Manager Information Technology and Services Used the software for: Less than 6 months ### "A super helpful tool to make user guides" February 4, 2020 5.0 Pros I love how easy it is to create multiple guides to share with our customers in our platform. The extension makes this process extremely simple and seamless. Cons The builder takes some time to navigate and learn the ins and outs but it super helpful once you get the hang of it. Review Source VR Verified Reviewer Training Coordinator Information Technology and Services Used the software for: Less than 6 months ### "Awesome " May 14, 2019 5.0 It has been an excellent experience, I keep looking forward to continue working with this amazing team. Pros The ease of use, it is extremely powerful with the current features. Their support group is amazing and they answer really quickly as well. Cons There are some features that I would like added here, but not a deal-breaker. Review Source RE Rhiannon E. Project Manager Internet Used the software for: 6-12 months ### "Fantastic product" December 11, 2018 5.0 Pros Fantastic product great functionality, easy to use, so many customisable options. Cons Nothing I didn't like, great product. Review Source