--- title: "bestPT Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about bestPT Software - reviews, pricing plans, popular comparisons to other Physical Therapy products and more." source_url: "https://www.capterra.com/p/139292/bestPT/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # bestPT Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) bestPT ## What is bestPT? bestPT by Billing Dynamix: With new medical documentation designed by the University of New Mexico: Division of Physical Therapy, our complete, cloud-based practice and billing/revenue cycle management solution provides unlimited support for your entire practice. bestPT integrates scheduling, documentation, billing, and task management into a single system. It can also be integrated with most popular EHR systems, including webPT and Cedaron. ## What is bestPT used for? [Medical Billing](https://www.capterra.com/medical-billing-software/)[Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Occupational Therapy](https://www.capterra.com/occupational-therapy-software/) Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## bestPT alternatives Highest Rated [4.8 (538)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (27)](https://www.capterra.com/p/92918/TheraOffice/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [3.6 (467)](https://www.capterra.com/p/114601/AdvancedEHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 61% of reviewers rated it above 4 stars [4.3 (514)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars ## FAQs about bestPT Overview ### Which roles and teams benefit most from bestPT? bestPT is most used by physical therapy practice administrators, front-desk teams, and billing staff who manage appointments, patient records, insurance claims, and payment workflows. Clinical staff use it to support patient documentation, while owners, managers, controllers, and IT personnel oversee practice operations, financial reporting, system access, and day-to-day coordination. Answer based on 10 reviews Overview ### What company size and specific industries is bestPT built for? bestPT is designed for solo practitioners and medical clinics with 50 or more providers, making it suitable for small to mid-sized healthcare practices. It is built for physical therapy and related medical practices that need software suited to single-provider offices and larger multi-provider clinics. Features and Usability ### What are the key features of bestPT? bestPT offers appointment scheduling and management, patient intake, reminders, and self check-in/check-out for front-desk workflows. It also includes EMR/EHR, charting, SOAP notes, progress notes, treatment planning, and exercise library tools for clinical documentation. Billing features cover claims management, claims scrubbing, electronic claims, invoicing, and payment collection. Integrations ### Which third-party tools and platforms does bestPT integrate with? bestPT connects natively to Constant Contact, Keap, and WebPT. These integrations cover email marketing, CRM, and physical therapy workflow connections, giving bestPT users a focused set of third-party platform options. Getting Started and Support ### What training and onboarding options does bestPT offer? bestPT provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, and documentation gives written material for self-paced reference and feature lookup. Getting Started and Support ### What customer support options does bestPT offer? bestPT provides Email/Help Desk, FAQ/Forum, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available here, so support experience details such as response speed, helpfulness, or common frustrations cannot be confirmed from user comments. ## Features AI summary Based on 4,113 Physical Therapy reviews Capterra data shows that buyers of Electronic Medical Records rank the following features as their top priorities: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) bestPT supports all three of the features reviewers consider most important: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help businesses protect sensitive patient data, maintain accurate clinical information, and document care efficiently, allowing teams to support compliance, improve record accuracy, and deliver more consistent patient care. HIPAA Compliant 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Charting 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Medical Billing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Compliance Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Compliance Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders Customizable Dashboard 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alter the layout and content of dashboards bestPT 48 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Assessment Management: Creation, administration, and evaluation of assessments or tests - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Claims Tracking: Process of tracking new and submitted claims and the status of submitted claims - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Dashboard: Alter the layout and content of dashboards - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - EMR/EHR: Create and securely store digital patient records - Exercise Library: Database of frequently used, popular workout routines - For Physical Therapy: Designed specifically for physical therapy practices - Forms Management: Store, manage and track all forms in a centralized location - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice History: Store and view prior invoices for each account/client - Medical Billing: Manage billing and payments for a healthcare provider - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Quotes/Estimates: Generate quotes or estimates for customers - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Scheduling: Plan availability and assign specific time slots for tasks and resources - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress --- Get Advice We can help you find the software with the features you need. Features 4.8 (5) 4.8 Based on 5 reviews ## Pricing Value for money 5.0 (5) Basic $99.00 Per Feature,Per Month Value for money 5.0 (5) 5.0 Based on 5 reviews ## Integrations [ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Keap](https://www.capterra.com/p/76390/Infusionsoft/)[ WebPT](https://www.capterra.com/p/92920/WebPT/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (10) 4.7 Based on 10 reviews ## User reviews Overall rating 4.6 Based on 10 reviews Filter by rating Counts reflect reviews available in this feed. 5(6) 4(4) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Medical assistant Used the software for: Less than 1 year ### "Very helpful service for a great program" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 7, 2020 Billing Dynamix is a great medical billing software! They are very responsive to all potential problems and provide great and super fast feed back. When I first started using this program, there were a few things I found inconvenient (it was only because I wasn't aware of how to properly navigate the system). I left a review in within maybe an hour or two, Billing Dynamix was calling me trying to reach out and help. They immediately helped me learn and navigate the part of the system I was having problems with. The training session lasted about 45 mins and I knew (as far as I can tell) all the ins and outs of that part of the system. When you get this billing software, you'll come to find out that there are many ways to navigate the system. There is no one set way, and that is something I love. If you need information on a patient there is always numerous way to find said information. When you do a training session they call your phone or do a "Hangouts" call so they can see your screen and give you on the spot feedback. Before the end of the call they always look for ways they can improve their costumer service and their system. Lastly, your next session is scheduled so you always have your next training to look forward to. Pros I really enjoy how fast and responsive the costumer care is. If you have a problem and leave a review on the program and or send them a "task" they will respond very quickly. The "help" button is also very informative and easy to use. There is always more than one way to access the information you desire. While you're writing a doc you can easy jump from the schedule to tasks then back. If you need to send a note to the front desk (or where ever ) with patient info, the PT file can easily be attached and sent securely to the your desired person. The schedule is very versatile and easy to use. It can easy be modified for any clinic and any number of providers. It also has numerous colors to choose from for different kind of activities scheduled. Cons Some of the words used are confusing. Instead of using the word "sent" in their messaging system, they use "owed." simple things like that which are a little confusing at first but it gets easier after a few sessions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Lead front desk Used the software for: 1-3 years ### "Best software out there" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2024 Use this has helped our company a great deal Pros Easy to manage, easy to understand especially in a big company like ours Cons Always works GREAT, never crashes or freezes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Controller ### "Great to work with!" 4.0 August 14, 2015 Our clinic is a pediatric OT, PT and ST clinic. We started using this program in 2010. It has made our clinic flow so much easier and our payments are coming in much quicker than they used to! It was not set up originally to do multiple disciplines (especially speech) but the team at bestPT has worked with us to make changes that will fit our clinic! Tom and Naomi are our "coaches" and they check in with us once a month to make sure everything is working the way it is supposed to! They are also quick to respond to any tickets that we open on the workbench when we have problems. We are still having to "tweak" some things for our speech therapists but overall this is a great program! It's the best of scheduling, treatment notes, and billing/posting all in one...and most of all, customer service is THE BEST! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer OFFICE MANAGER Used the software for: 3-5 years ### "CUSTOMER SERVICE/BILL REVIEW" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 3, 2019 Pros ITS AN EASY SOFTWARE TO USE ON MOST ASPECTS OF OUR OFFICE Cons SOMETIMES MY TICKETS ARENT ANSWERED QUICKLY, BUT AS I WAS TOLD WE NEED TO CHANGE THE URGENCY OF THE TICKET Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager Used the software for: Less than 1 year ### "Niva Health Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2021 Pros The software is very user friendly and includes videos of common issues to assist in real time. All aspects of managing a business can be found in the software. Cons There is a lot to learn but with the training provided it was easily learned. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: Less than 1 year ### "Ease of billing and documentation in your fingertips" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 16, 2020 Overall it has been perfect, practices of any level can benefit from using the system as it is a complete package. From scheduling, documentation, claim submissions to point of sale inventory management, integrated credit card processing, kiosk systems... etc. Billing Dynamix is able to accommodate our needs in a centralized, unified system. Pros I really love the fact that Billing Dynamix allows for very quick documentation with the use of their prebuilt templates and through the creation of your own macros. Their Provider Claims workbench helps keep your claims organized so that you are able to work on them more efficiently, claim information is presented to you instead of you having to pull up every single one when you need to work on them, this creates less stress from having to memory manage everything and keeps office workflow complexities down. Cons At first the system can look overwhelming with all the information available, but I've never had problems with contacting their team for support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager ### "Review of bestPT" 5.0 May 17, 2017 I had no medical background when I started this position. The software at first was very difficult to follow because there seems to be so many different ways to do one thing. Terminology for me was difficult to follow (i.e. Workbench v. Tickets v. Claims). Sending tickets to people is also very confusing and configuring the ticket (Role v. Owner)...I still have a hard time remembering who is who. But, even though I struggle at times, I know that I will always have support from Naomi and Tom when I ask for it. They are great to work with and very patient when I require a little more "hand holding". I do have a hard time with the billing team and the communication between us. I don't always understand what they are trying to ask and when I ask for clarification, I often get the same response that triggered my question for clarification. This takes up a lot of time and is very frustrating. I appreciate the training under the HELP tab and all of its valuable information. There is quite a bit of information and it's difficult to get through everything. I just wish there was a way to stream line a lot of this software and make it more user friendly. This is very overwhelming. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner/PT ### "Comprehensive EMR Program and Customer Billing Service" 4.0 May 17, 2017 Good, flexible, and customizable EMR with comprehensive billing team. As it is out-sourced there are occasions for the few and far-between mistakes by billing team members. Superb customer service though, as they will give you any level of assistance you desire/require. Costs are not prohibitive and software updates, insurance, and billing (ie. Medicare and State regulations) changes are integrated into the system. No additional yearly costs for updates and no huge upfront costs. Great for those like myself that are completely new to billing and EMR. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Billing Officer ### "Billing Dynamix customer review " 4.0 May 17, 2017 We have worked with Billing Dynamix for a few years now, the company is going the right direction, as far as customer service, if they cannot answer our questions via ticket, we receive a phone call, we are a busy Physical Therapy business, encompassing 12 clinics, over 3 states, so this is a welcome policy. I have had good experiences with all the SPOC's (to include Naomi, she has been awesome), Support and Enrollment staff. We appreciate all of the help offered by the staff....Thanks! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sr. PC LAN Analyst ### "Great team work" 5.0 May 17, 2017 Working with Naomi and Tom in the BestPT Center for PT Excellence has been been a wonderful experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/139292/bestPT/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.