BetterCloud

BetterCloud

2.5 / 5 6 reviews

Who Uses This Software?

BetterCloud works with IT and Security teams of all sizes and industries who want to manage and secure the sensitive data stored in SaaS applications.


Average Ratings

6 Reviews
  • 2.5 / 5
    Overall
  • 2.5 / 5
    Ease of Use
  • 2.5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • BetterCloud
  • www.bettercloud.com

About BetterCloud

BetterCloud is the first SaaS Application Management and Security Platform, enabling IT to centralize, orchestrate, and operationalize day-to-day administration and control for SaaS applications. Every day, thousands of customers rely on BetterCloud to centralize data and controls, surface operational intelligence, enforce complex security policies, and delegate custom administrator privileges across SaaS applications. BetterCloud is headquartered in New York City with an engineering office in A


BetterCloud Features

  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring

BetterCloud Reviews Recently Reviewed!

The Better way to manage Google Apps For Business

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Simpler to use than the google Admin page. This package allows for multiple users with varying levels of access. It is hooked into the Google API and makes it easy for my admins to make needed account changes.

Cons: Sometimes sync with Google can be slow when performing many transactions. Also the "May I help You?" popups can be annowing. If I want to chat with someone I'll chat with someone. You need to assume that anyone using this software is saavy enough to hit the help button when they need to.

Overall: Single Pane of Google Apps for Business management without the "Pain" of using google's admin page.

Ok tool, but Buyer Beware

Jan 04, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: I WOULD NEVER BUY FROM THEM AGAIN - BUYER BEWARE! We have a standard Google for Business domain, which they never fully integrated with. Most of their so-called tools, didn't work right and the one that did kind of work was the email monitoring, but even then, the users' email that you are monitoring is simply the tool sending you a TXT file of incoming and outgoing emails, it's can't un decrypt incoming so those are worthless, it doesn't show you attachments, etc - bottom line, I can read my users outgoing emails, but because everything is so generic and in txt files, I literally have to open EVERY SINGLE EMAIL and sort through 1/2 code and 1/2 text. Can't see the attachments referenced, etc. Expensive tool. But that's not the worst. BE AWARE - once you sign up, you pay a fee per year. 30 days prior to your subscription being renewed, you are sent an email, just like every other monthly email that is basically worthless, that reminds you they require 30-day notification for cancellation. NOTE - YOU PAY FOR THE ENTIRE YEAR AT ONCE, SO IF YOU DON'T CANCEL THAT SAME DAY AS THE NOTICE, YOU ARE STUCK WITH ANOTHER ENTIRE YEAR OF PAYMENTS. When I asked customer service about this, as I don't need the email monitoring anymore, they basically said, "oops, you missed your 30-day window, so you have to pay for the whole year now, so let's talk about more services we can provide you, aka pay for". TOTAL BS!!! FINALLY, there is ZERO place on the site to cancel your membership. You literally have to email them, provide in writing, a notice of cancellation 30 days before it is set to renew. In 2017, do we really need to write an email or send a fax to cancel a subscription? Hell, my cheaper subscription services have cancellation components built into their apps, why can't this one.

Cons: Horrible customer service Integration with the Google Domain was poor at best

Recommendations to other buyers: DO NOT BUY - there are more viable tools than this out there

Poor Customer Service

May 03, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I have found working with this company to be extremely frustrating. On 8/9/15 I was told by email that their rates would be going up. The message said: Should you wish to make changes to your subscription, written confirmation is required 30 days prior to renewal. Please don't hesitate to reach out to us - our first priority is agreeing to a fair price for both our companies. So I wrote on 8/12/15 to Tanya Kuoni: Thank you for the offer, but we will no longer need the service moving forward. Please cancel our membership, or forward instructions so I may do so. Thank you. On 12/5/15 I was surprised to get a passed due notice for $936. On 12/7/15 I wrote again: Tanya, I made several attempts to cancel auto renewal and your website would not allow me to disable it. I've not signed any agreement, nor implemented your services. I will not be providing a new card for renewal. Tanya writes back and tells me it is too late to cancel! I am still trying to cancel this account even after submitting a written request to cancel BEFORE the auto-renewal. This company has charged my credit card twice - the 2nd time was after I disputed the charge with American Express. I am now disputing the charge for a second time. What a scam!

Pros: Unknown - I don't use their service, but that doesn't stop them from charging my credit card

Cons: They take your money without authorization

Take Google Apps To The Next Level For Administrators And Small Businesses

Aug 31, 2012
5/5
Overall

Comments: FlashPanel offers administrators several tools to help users work more efficiently and professionally. The Email Signatures feature allows an administrator to setup and control signatures for the company, or even for individual groups of users. Other tools include the Apps Butler, installed through the Google Talk feature, which allows you to broadcasts company wide announcements and deliver company directory information on demand via chat. Overall, I found FlashPanel exceedingly easy to use. Video tutorials and detailed instructions on their website, as well as within the app itself, can have an administrator up and running fairly easily.

Enabling Google Apps Security for Small Businesses - DomainWatch

Feb 09, 2012
4/5
Overall

Comments: The first step in using DomainWatch is to register your domain with Google Apps. Once you are registered with Google, it is relatively easy to install the application. From the dashboard, you can navigate to other application features including policy editors and compliance analytics, which enable you to search for documents and configure security detectives. My favorite feature in the application is Domain Trends. Think of it as Google Analytics for your documents. For example, it enables you to analyze available parameters for Google Docs. Thus, you can proactively organize your documents by checking available space and site configuration details.

Pros: Great add-on to manage your documents

Cons: It would be great to extend their utility beyond Google Apps

Mar 11, 2016
1/5
Overall