--- title: "BetterCloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BetterCloud Software - reviews, pricing plans, popular comparisons to other IT Management products and more." source_url: "https://www.capterra.com/p/139333/BetterCloud/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # BetterCloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BetterCloud ## What is BetterCloud? BetterCloud is the market-leading SaaS management platform, enabling IT teams to eliminate up to 78% of SaaS management work. BetterCloud automates onboarding, offboarding & mid-lifecycle changes, SaaS application access & entitlements, and security policies in a multi-SaaS environment. By streamlining and automating critical work like user lifecycle processes and day-to-day operations, BetterCloud's thousands of customers enjoy greater operational efficiency and employee productivity. ## What is BetterCloud used for? [IT Management](https://www.capterra.com/it-management-software/)[SaaS Management](https://www.capterra.com/saas-management-software/)[Cloud Management](https://www.capterra.com/cloud-management-software/) Top alternative Featured Overall rating Based on 33 user reviews Reviews sentiment Positive 85% Neutral 0% Negative 15% Starting price $1 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BetterCloud?[Manage this product listing](https://www.g2.com/products/bettercloud/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BetterCloud 4.0 (27) VS. [4.6 (294)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting Price $1 Per User, Per Month Starting Price $3 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (25) Ease Of Use 4.6 (294) Value For Money 3.8 (23) Value For Money 4.5 (251) Customer Service 4.0 (24) Customer Service 4.5 (249) ## BetterCloud alternatives Highest Rated [4.9 (4,886)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (112)](https://www.capterra.com/p/143496/ADManager-Plus/reviews/) Starting price $595.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (300)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (35)](https://www.capterra.com/p/268487/ManageEngine-AD360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about BetterCloud Overview ### Which roles and teams benefit most from BetterCloud? BetterCloud is most used by IT administrators, systems and network engineers, and IT support teams managing cloud applications, user accounts, and access controls. Collaboration and desktop services managers use it to automate onboarding and offboarding, while IT leaders monitor governance, security policies, and operational tasks across SaaS environments. Answer based on 25 reviews Overview ### What company size and industries is BetterCloud built for? BetterCloud is built for IT and Security teams across company sizes, with enterprises representing 44% of reviewers. It manages SaaS application portfolios and secures sensitive data across industries, led by Information Technology and Services at 17%, followed by Computer Software and Plastics at 8% each. Answer based on 27 reviews Features and Usability ### What are the key features of BetterCloud? BetterCloud offers SaaS operations management with application management, user management, and access controls/permissions. It includes automated discovery, Shadow IT detection, policy management, and compliance management, plus audit trail, event logs, and security auditing. Additional features include workflow automation, approval process control, alerts/notifications, reporting/analytics, and spend management. Integrations ### Which third-party tools and platforms does BetterCloud integrate with? BetterCloud integrates with over 50 integrations, including Asana, BambooHR, Calendly, Confluence, Datadog, DocuSign, Dropbox, and Freshdesk. Its catalog also covers communication, HR, project management, security, file storage, and customer support platforms, allowing administrators to manage workflows and policies across connected SaaS applications. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does BetterCloud offer? BetterCloud provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars can support guided instruction, while documentation and videos offer self-paced reference and walkthrough materials for learning features and setup steps. Answer based on 2 reviews Getting Started and Support ### What customer support options does BetterCloud offer? BetterCloud provides email/help desk, FAQ/forum, knowledge base, and chat support. Users have reported mixed experiences, including some helpful contact with support staff but also frustration with billing, cancellation, and slow issue resolution. Support interactions appear more useful for guidance than for fixing account or subscription problems quickly. Answer based on 2 reviews ## Features AI summary Based on 5,645 IT Management reviews Capterra reviewers highlight these as the IT Management features buyers care about most: - **Patch Management** (**56%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**47%**) - **Remote Monitoring & Management** (**47%**) BetterCloud focuses on other capabilities that reviewers also consider important, including **Access Controls/Permissions** (**39%**). This feature helps businesses manage user access across systems, maintain security policies, and protect sensitive data, giving teams tighter control over administrative settings and day-to-day account management. Access Controls/Permissions 4.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Workflow Management 4.6 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Alerts/Notifications 3.9 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Ticket Management 4.3 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Activity Tracking 4.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Compliance Management 3.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier BetterCloud 44 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Manage the process of evaluating documents or requests submitted for approval Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Automatically identify systems to be monitored Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Import and export data to and from software applications Assemble applications and processes by dragging over and arranging pre-built components Process of familiarizing new employees with the company, their position, and responsibilities A chronological record of actions or occurrences within a network, software, or process Compliant with HIPAA, which sets standards for sensitive patient data protection Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Observe and track the demand, usage, progress or quality of a system, product, or user Allows users to manage data from a number of sources Drag and drop/visual interfaces that allow non-tech users to build without writing code Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Create, manage, and track policies and procedures within an organization Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Manage and optimize an organization’s use of SaaS applications. Search and filter data across systems to locate required information by entering keywords or certain criteria At least a username and password is required to access the system Systematic evaluation of the security of a company's overall security system and situation Review and uncover trends in spending activity Track the amount of money spent on a certain product or with a certain supplier Process of managing customer subscription lifecycle for a recurring service or a product Set up connections to third-party platforms to improve business processes Information to prevent, understand and identify cyber threats Track, manage, or resolve user requests and IT incidents/issues Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Discover patch statuses and vulnerabilities Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (24) 4.1 Based on 24 reviews ## Pricing Value for money 3.8 (23) Free Trial Free Version Basic $1.00 Per User,Per Month Value for money 3.8 (23) 3.8 Based on 23 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Docusign](https://www.capterra.com/p/121506/Docusign/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (24) 4.0 Based on 24 reviews ## User reviews Overall rating 4.1 Based on 33 reviews Filter by rating Counts reflect reviews available in this feed. 5(13) 4(16) 3(0) 2(1) 1(3) Mentioned topic Recent reviews first, then most helpful Ihsan T. Senior Information Security Engineer Used the software for: 1-3 years ### "Easy Onboarding and Robust Vendor Management Features" 4.5 November 11, 2026 It helps us more easily identify and keep track of our vendors and the SaaS applications our employees use. We can also leverage its capabilities to monitor and track our vendors’ compliance status. Pros It was easy to learn during onboarding, and it offers sufficient integration options along with many useful features and capabilities for managing vendors. The pricing also feels reasonable for smaller organizations. Cons Sometimes it doesn’t catch the vendors that other users use, and the UI feels a bit complicated. There also aren’t many features for AI tracking, which limits what I can do. On top of that, having separate consoles can make things tricky at times. Andrea B. Security and System Administrator Used the software for: 5+ years ### "Powerful Workflow Automation with Reliable Execution and Strong SaaS Governance" 4.0 November 6, 2026 Managing everyday user requests and directory changes across Google Workspace was consuming an unsustainable amount of our IT team’s weekly bandwidth. BetterCloud reduces repetitive, manual administration by orchestrating routine tasks through event-driven workflows. Rather than manually managing group assignments, calendar delegates, and access provisioning, many of these processes now run in the background with minimal hands-on effort. As a result, our onboarding and offboarding ticket resolution times have dropped by roughly 70%, which has freed the team up to focus more on strategic IT projects. Automated onboarding has completely eliminated the manual scramble of setting up new hires. Through HRIS/IdP integration, BetterCloud detects a new profile and immediately triggers a cascade of actions: creating Google Workspace account, assigning role, and populating departmental shared folders. New hires have full, calibrated access ready on morning one without IT having to touch a single console manually. Pros The workflow automation engine is hands down the strongest feature. Being able to chain triggers and actions across disparate platforms—like Google Workspace, Microsoft 365, Slack, and Zoom—has eliminated almost all manual overhead from our onboarding and offboarding procedures. Once a workflow is configured, it executes reliably in the background, complete with clear audit logs. The granular visibility into user permissions, shared files, and third-party app access also makes routine compliance checks and SaaS governance much less painful. Cons The learning curve for building complex, multi-branch workflows can be somewhat steep at first, requiring thorough testing in a sandbox environment. Additionally, while core integrations (like Google and Microsoft) are robust, third-party connectors can vary in depth—some integrations only support basic provisioning rather than granular policy controls. API sync times can also occasionally lag behind real-time directory changes. IT Director Used the software for: 3-5 years 5.0 November 13, 2026 AI summary based on a full review BetterCloud effectively streamlines onboarding and offboarding workflows, providing significant time savings through automation. Currently, there are no reported issues, and the support team is proactive in offering assistance. Log in to unlock the full review, detailed ratings, and pros & cons Finance Accountant - Business Analysis Used the software for: I used a free trial 4.0 November 11, 2026 AI summary based on a full review BetterCloud provides a valuable solution for onboarding and offboarding that saves IT time, though its enterprise-level pricing may be a barrier for smaller or mid-market organizations that may not utilize all features. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 4.0 November 10, 2026 AI summary based on a full review BetterCloud provides a practical benefit by streamlining IT processes, allowing for management from one screen. The reviewer has not encountered any limitations so far. Log in to unlock the full review, detailed ratings, and pros & cons H Used the software for: 5+ years 4.0 November 6, 2026 AI summary based on a full review The standout workflows in Bettercloud enhance the management of SaaS tools, making onboarding and offboarding more consistent. Despite this, the recent changes have left some features inaccessible, complicating the user experience. Log in to unlock the full review, detailed ratings, and pros & cons OM Operations Manager Operations Manager Used the software for: Less than 1 year ### "Poor Customer Service" 1.0 May 4, 2016 I have found working with this company to be extremely frustrating. On 8/9/15 I was told by email that their rates would be going up. The message said: Should you wish to make changes to your subscription, written confirmation is required 30 days prior to renewal. Please don't hesitate to reach out to us - our first priority is agreeing to a fair price for both our companies. So I wrote on 8/12/15 to Tanya Kuoni: Thank you for the offer, but we will no longer need the service moving forward. Please cancel our membership, or forward instructions so I may do so. Thank you. On 12/5/15 I was surprised to get a passed due notice for $936. On 12/7/15 I wrote again: Tanya, I made several attempts to cancel auto renewal and your website would not allow me to disable it. I've not signed any agreement, nor implemented your services. I will not be providing a new card for renewal. Tanya writes back and tells me it is too late to cancel! I am still trying to cancel this account even after submitting a written request to cancel BEFORE the auto-renewal. This company has charged my credit card twice - the 2nd time was after I disputed the charge with American Express. I am now disputing the charge for a second time. What a scam! Pros Unknown - I don't use their service, but that doesn't stop them from charging my credit card Cons They take your money without authorization John M. Software Engineer Used the software for: 1-3 years ### "Extremely useful knowledge Base" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2022 Our business teams utilize BetterCloud to automate onboarding and offboarding processes as well as to start adding one-off automation that makes life easier for the team. Changes to calendars, email groups, and shared files as well as personnel relocation between locations are all now automatic. Receiving alerts, seeing reports, and taking proper action are all made simple when alerts are sent for things like  PII data, credit card information, and HIPPA items. Remediation can be completed more quickly and easily because it can be done without requiring regular manual log reviews, for example. Pros BetterCloud is frequently simpler than using some of the consoles offered by the providers we interact with. Workflows can incorporate alerts,  enabling us to start a workflow in response to an alert event.  Automating the time-consuming onboarding and offboarding processes. improved user administration and bulk updating options in Google Workspace.  Oversight and control over document sharing in numerous well-known apps. Granular automation for Salesforce user roles, permission sets, and profiles. Cons It may take some time to finish any road-mapped improvements. There are still some  Google integrations that must be managed in the original interface designed for Google integration because they are not in the main console. There are certification programs available, but I don't believe BetterCloud certificates are well-known in the IT sector just yet. Finding and exploring workflows might be challenging; the search function needs improvement. A separate website from the main app has Google's DLP  controls. The reporting of automated failures can be enhanced. PA Partner Partner Used the software for: 3-5 years ### "Ok tool, but Buyer Beware" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 5, 2017 I WOULD NEVER BUY FROM THEM AGAIN - BUYER BEWARE! We have a standard Google for Business domain, which they never fully integrated with. Most of their so-called tools, didn't work right and the one that did kind of work was the email monitoring, but even then, the users' email that you are monitoring is simply the tool sending you a TXT file of incoming and outgoing emails, it's can't un decrypt incoming so those are worthless, it doesn't show you attachments, etc - bottom line, I can read my users outgoing emails, but because everything is so generic and in txt files, I literally have to open EVERY SINGLE EMAIL and sort through 1/2 code and 1/2 text. Can't see the attachments referenced, etc. Expensive tool. But that's not the worst. BE AWARE - once you sign up, you pay a fee per year. 30 days prior to your subscription being renewed, you are sent an email, just like every other monthly email that is basically worthless, that reminds you they require 30-day notification for cancellation. NOTE - YOU PAY FOR THE ENTIRE YEAR AT ONCE, SO IF YOU DON'T CANCEL THAT SAME DAY AS THE NOTICE, YOU ARE STUCK WITH ANOTHER ENTIRE YEAR OF PAYMENTS. When I asked customer service about this, as I don't need the email monitoring anymore, they basically said, "oops, you missed your 30-day window, so you have to pay for the whole year now, so let's talk about more services we can provide you, aka pay for". TOTAL BS!!! FINALLY, there is ZERO place on the site to cancel your membership. You literally have to email them, provide in writing, a notice of cancellation 30 days before it is set to renew. In 2017, do we really need to write an email or send a fax to cancel a subscription? Hell, my cheaper subscription services have cancellation components built into their apps, why can't this one. Cons Horrible customer service Integration with the Google Domain was poor at best Jordan R. Sr. IT Support Engineer Used the software for: 3-5 years ### "Easy to get started, makes automation a breeze" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 11, 2023 Overall I'm happy with Bettercloud. We utilize it mostly for early lifecycle or termination events so that the menial tasks are automated and there's an audit log for each. I just wish it didn't cost so much! Pros I enjoy Bettercloud's ease of use and low barrier to entry. You can started with a handful of useful workflows almost immediately, and without much training. The workflow builder is very intuitive even for folks with little to no coding experience (as long as you have a grasp on if/then statements). The older G. tools are fantastic to utilize some functionalities of Google Administration that aren't native to Google's admin portal without learning GAM. Their customer support is phenomenal, fast, knowledgable, and always a pleasure to work with Cons The lack of a search in your workflows can be painful. If you have over 50 - 100 workflows, scrolling through each page (that are sorted alphabetically) can be a bit time consuming. The cost is also exceptionally high after a few hundred users. Their cost model of $X/user within your environment gets pricey very quickly. [View all Reviews](https://www.capterra.com/p/139333/BetterCloud/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.